Infor LN Reviews

I am a user of Infor and occasionally use Salesforce as well. I have been using Infor for close to a decade. I am a consultant, specifically an implementation consultant where I implement Infor LN. I spent 12 years in IT, initially starting with Baan and other in-house applications, and after two years I was introduced to Infor LN. Since then, I have been with Infor. In between, I switched between applications like Salesforce and Infor LN, but most of my total experience and most of the time I have been using Infor LN. You can consider Infor LN itself as my total experience in IT.

Infor is an AWS partner and cloud partner. Most of the customers I have dealt with were directly with AWS itself. Infor is partnered with AWS, so they directly provide us with the URL that is based on AWS.

I am a functional consultant who manages supply chain, manufacturing, warehousing, quality, and service modules. The deployment activity is taken care of by the Infor admin team. Once the provision is given and the URL is provided, that is when the configuration from the functional team will start. I start the configuration once the provisioning of the cloud environment is ready. When we have to move from the test environment to the production environment, again it is URL-based. We take a cut-off call and cut-off meetings, then Infor provides a new URL which is exclusively for the production environment. The configuration, migration, data migration, report migrations, and any customizations happen at that point.

The first valuable feature is the deployment methodology, which is cloud-based and partnered with AWS, which is one of the most reliable and secure cloud platforms available. Infor is based on the AWS platform. The second feature is technology. By technology, I mean the interface is user-friendly and easy to understand. We have analytics, alerts, dashboards, workflows, and sorting and filtering options. The reporting is also simple drag and drop. All of this makes the user feel more comfortable. The third valuable feature is the core functionality. Infor is very strong in the manufacturing area and the service area. It also supports major projects like turnkey projects. The quality module is also part of Infor LN and has deep functionality.

Another significant advantage is the implementation accelerators, which are pre-configured or pre-tailored industry-specific processes. For example, if a customer is from the aerospace and defense industry, Infor provides a specific configuration where sample data, sample parameters, sample rules and regulations are already there, and all the modules related to aerospace and defense are tailoredly available pre-configured. The workflows, alerts, dashboards, and all the parameters are readily available for an aerospace and defense customer to start using the application. When we get into the configuration, we collect the data from the customer so that the customer will see the reliability with their own data and will start configuring. The biggest advantage when you start using Infor LN is the implementation accelerators where you have access to pre-configured or pre-tailored data points and dashboards that suit the specific industry. There are five verticals including aerospace and defense, industrial enterprise, and construction. For all different types of industries, solutions are already pre-configured in terms of workflows, alerts, modules, and functionality.

The workflow configuration, alert configuration, and report designing could be a bit easier. It is easy now, but it needs some technical guidance in terms of writing code, fixing it, and making it more flexible for users. The improvement needed in this area is around twenty percent. Seventy to eighty percent is user-friendly, but if Infor can put more energies into making this easier, that would be beneficial.

Extensions and any customizations are also a bit technical. If they can make it a simple drag and drop, low code or no code method, it would be easier. Another area for improvement is AI integration. As we are in the AI era, Infor is putting energies into integrating AI within the application, but they are still in progress. If AI can be integrated so that customers or users can interact with it, that would be beneficial. If users want any information from the system or application, it should be a chat-based, user-friendly interaction so that they can get insights in real time. AI integration would add an advantage on a greater level, and Infor should focus on this improvement area.

I spent 12 years in IT. Initially, I started with Baan and other in-house applications, and after two years I was introduced to Infor LN. Since then, I have been with Infor. In between, I switched between applications like Salesforce and Infor LN, but most of my total experience and most of the time I have been using Infor LN. You can consider Infor LN itself as my total experience in IT.

We are a channel partner for Infor. Until 2018, it was on-premise mostly. From 2019 onwards, cloud was introduced in Infor LN. That is when we also adopted Infor CloudSuite deployment. I completed the certification and adopted cloud suite related topics and deployment methodology. From 2019 precisely, we started cloud implementations.

Regarding the project management feature and the module, manufacturing projects are like engineering to order or make to order. For those kinds of environments and manufacturing facilities, there is a specific module called manufacturing projects where the system separates normal anonymous items from project-specific items which can be dedicated to a specific customer so that inventory can be tracked and transactions can be tracked. From the item level itself, you can have traceability and differentiation from the anonymous item, which is a make to stock item, to a make to order item like manufacturing for a specific project. If the same standard item is being produced for a specific customer with their design, we can differentiate through a project. The functionality is very strong. We can have separate planning for that, module planning, and dashboards related to the projects. Manufacturing projects help customers in segregating inventory and monitoring projects separately. The functionality is strong in that area.

I do not have much information about pricing and licensing because although I come from an implementation background as a channel partner consultant, I do not directly know how much Infor is charging, and that will also change depending on the bundle of licenses being acquired. If I have to talk about a specific price that I know, I think it is not very expensive or very economical. It is standing in between. It is a moderate or medium level range.

If a vanilla implementation is undertaken, meaning if there are no customizations and the customer is willing to adopt the core functionalities that Infor is offering, then it will not take more than four months. Starting from the initiation to the go-live, the implementation can be concluded within four months.

For the deployment process, if I consider a normal manufacturing company where purchase, sale, finance, service, and quality are involved, these are the basic modules that any manufacturing company has. A manufacturing consultant, logistics consultant, finance consultant, and a technical consultant are needed. An admin is not really required, but an admin and a technical consultant would be beneficial. Five to six people with a project manager, so a total team of six members, I think will suffice.

Infor could improve the help that is within the application. Help is there in the form of a help button or help page for each field, but it should be more informative. The help is there, but it is not as informative as it could be. For example, if a new user is accessing the help, the information is consultant-centric rather than user-centric. I would rate the Infor help within the application at a six. I am not talking about the support that Infor provides when we face any issues.

I would rate my overall experience with Infor LN as a nine out of ten.

We are using ERP to manage all our business processes.

The advantage of Infor LN is the ability to customize some sessions directly to what our business needs. It simplifies tracking by following every transaction in the system, allowing finance to see online each finance transaction from production orders, purchase orders, inventory, and project-wise. Infor LN helps consolidate divisions into one language, facilitating time and cost savings.

The user interface needs improvement. They should add more automation to reduce the number of clicks per operation. For example, opening a production order should take fewer clicks. 

Additionally, improvements in AI features for the UI could enhance the overall experience.

We have been using Infor LN for more than ten years.

Infor LN used to have performance issues, but we have resolved them with support from Infor.

Infor is a 100% scalable solution that supports our needs.

The support is excellent. It is a great company.

Positive

We worked with AS/400, SAP, Oracle, and HP. We replaced all these ERPs with Infor LN to be our main ERP system for the whole company, which has five divisions and more than 20,000 employees. Infor LN's architect solution is best suited for our company.

Infor has saved us time by bringing a large division into one language and has saved us money. 

However, we are still at the beginning of our journey with Infor LN, so it is too early to count the ROI of our implementation, though we have started to see positive results.

I had a very positive experience. If I had to do it all over again, I would choose Infor LN. I rate it a ten out of ten.

I use the solution for the manufacturing process, finance, supply chains, and quality.

It integrates with robotic processing and automation, enhancing our process automation. It also integrates with the PLC system using Mitsubishi and with the MIS software.

The solution covers all modules, similar to Oracle and SAP. It includes an ERP system that is end-to-end from ordering to reporting financials.

We have problems with the database, not with Infor - with the Oracle database. Additionally, the price is challenging in the market.

I have been using the solution for twenty-seven years. I'm not an integrator; I'm a user.

The system is stable. That said, we face challenges with the database currently due to reindexing.

The system is scalable. We can monitor the storage system's capacity and the application's performance speed.

I'd rate the solution nine out of ten.

Customer service and support are very good.

Positive

I am not using Oracle right now; I was using SAP.

The initial setup was easy, and the support is better for monitoring capacity and performance.

The setup and stabilization for the software is a week, with technical support provided.

The price is seven on a scale of one to ten, with SAP being more expensive than Infor LN.

I switched from SAP and have previous experience with Oracle PeopleSoft.

I plan to integrate with Google AI next year for quality model tracking and predictive maintenance.

We use Infor LN for all our business processes. It serves as our main ERP system.

Infor LN is compatible with our company size and is cost-effective compared to other ERP solutions like SAP. 

Overall, we are satisfied with its support and characteristics.

There is always room for improvement. Our version of Infor LN is quite old, and we have discussed upgrading.

We have been using Infor LN since 2014.

We did not face any significant stability issues with Infor LN.

Infor LN supports scalability, however, our company does not require much growth.

We are mainly satisfied with the support provided by Infor LN. They respond quickly and are helpful overall.

Positive

We used Vant before Infor LN. Infor LN suits our company size better, and we are satisfied with it.

The initial setup of Infor LN was neither very simple nor very difficult. It took about one year for the complete deployment.

Infor LN is cost-effective when compared to solutions like SAP.

I rate Infor LN nine out of ten. There is always space for improvement.

Neutral

It's an enterprise application. The complete business runs from end to end on it. We use it as a complete end-to-end supply chain and manage it through the RPLM, from procure to pay. The complete manufacturing process, from order to cash, is handled through the ERP.

It gives us better visibility into our customers and suppliers, the conversion process, and real-time decision-making.

The most important features are ease of use and the ability to extend or update the application to my environment.

The management could be easier.

I have been using Infor LN as an end-user and consultant for 19 years.

Seven hundred users are using this solution.

I rate the solution’s scalability a nine out of ten.

It is a very easy product to deploy but complicated to manage. It would take a couple of days to deploy. They have their methodology, which we have to use to deploy the stack.

A technical administrator is required for the deployment.

I rate the initial setup as seven out of ten, where one is difficult and ten is easy.

It always keeps on enhancing the dynamic demo of the business.

It gives us the predictability of what to procure when and matching the supplier lines to our demand.

Overall, I rate the solution a seven out of ten.

We are using the solution for end-to-end logistics, manufacturing, and finance.

Infor LN is a completely integrated product that provides good stability.

The solution’s performance could be improved.

I have been using Infor LN since 2017.

I rate the solution’s stability a six out of ten.

Around 8,000 end users are using the solution.

I rate the solution an eight out of ten for scalability.

The solution’s technical support is good.

Positive

The solution’s initial setup is quite complex.

Since we are an old customer of Infor LN, we have seen a good return on investment with it.

We have to pay a licensing fee for the solution.

I would recommend the solution to other users because it’s a good product. The solution helps organizations handle complex supply chain management challenges. The tool doesn't provide any APIs. Only with ION are they proprietary middleware, so it's not user-friendly. Infor LN is an ERP, and it provides all the benefits any ERP gives.

Overall, I rate the solution a seven out of ten.

We use the solution for various use cases across aerospace, manufacturing, construction, aquaculture, and trading industries.

We achieved manufacturing efficiencies with some solutions by 70-80%.

Most of them who use Infor LN have add-ons connected to ERP. It's either a supplier exchange, or they've got sales problems that are integrated with it. 

Infor OS makes it easy to integrate multiple applications. You have a lot of standard boards that you could use. We've integrated it with sales portals, and it's easy to enable.

The most viable feature is the manufacturing module. There are benefits to using cloud-based ION, such as facilitating seamless connections with third parties. You can leverage alerts and workflows and customize reports using the Report Designer. Another advantage is the document management feature integrated into Infor OS. The planning engine is highly robust. Furthermore, the integration with Factory Track is easy to use.

Infor helps people make quicker, better decisions.

When it comes to planning, it's more challenging to consider the entire structure, such as having a specific SKU and wanting to look at the planning for the whole structure. You must delve into individual item details to plan for it with order planning. Therefore, improvements will allow more comprehensive planning for each SKU.

I have been using Infor LN for 23 years.

The solution is stable with minimal issues. We receive prompt and satisfactory responses from the product company. It's a reliable product that has been in the market for a considerable time. 

I rate the solution's stability a nine out of ten.

The solution is highly scalable. It's hard if you're on the cloud suite. You can get all releases functionalities much faster than the on-prem solutions.

20-25 users are using this solution.

I rate the solution's scalability a ten out of ten.

Yu receive a quick response from support for standard issues. If it's related to customizations, you might need to handle it internally or engage with the consultancy team. When it comes to specific customizations, there might be a challenge in determining responsibility and whether Infor will support it. However, the support quite good regarding standard issues.

Neutral

The initial setup is straightforward, depending on the knowledge levels of your consultants. The process follows the Infor method of 60-30-10. 60% of the setup involves out-of-the-box solutions and accelerators, making the rollout easier and faster. The remaining 30% may require minimal customizations on a case-by-case basis. The last 10% involves addressing specific customer requirements. Following this method facilitates a smoother rollout and faster implementation.

It depends on the kind of modules, but it takes between six to eight months. If there are fewer modules and you want to fast-track it, it can be done in four months. You could also probably use the benefit of Infor's actual data.

I would rate the initial setup as an eight or nine out of ten, where one is difficult and ten is easy.

The product is expensive. It's clear upfront what you're getting for this price, and there aren't any hidden charges.
I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.

I recommend the solution. However, it will depend on the solution you're looking for and the industry you're coming from. Infor offers a variety of cloud suites tailored to specific verticals. It is essential to choose the right one. Staying with Infor can be a good solution, but selecting the appropriate cloud suite is crucial. For example, if you're in healthcare or fashion, you'd likely look at different options. 

It is easy to integrate multiple applications or software into it. All these plugins are in place if you're going in for any Infor product. It's just a matter of enabling them to ensure it works. Even regarding custom boards or flows, that's also easy to do. You already have a lot of standard boards that you could use, but modifying them is not hard. It is easy to do. We've integrated it with sales portals. It is quite easy to enable them.

Overall, I rate the solution an eight out of ten.

My main clients are big corporations, and LN is perfect for their complex needs. They use it for things like process manufacturing; it practically runs their entire business.

It's fast, predicts well, and is basically the best tool in the market for the automotive industry and network planning projects.

Performance could be better. 

Another major area of improvement is customer service and support.

I'm a technical and functional consultant, so I've been using it for 25 years now.

The issue is that these tools allow too much customization. When you customize it, it affects everything. 

When it goes to IT, you start seeing performance issues because the underlying design starts to degrade. It's like a label; you build a label, and if you start adding more pieces, the structure weakens and can fall apart. It's a time bomb.

This tool is scalable enough for big companies and large enterprise businesses.

Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and want to check the service by retrieving your luggage from LN. If you make an ACLDI agreement considering the time it takes for the first bag, you can expect the employee to take the first bag quickly, but Infor will be very slow with the rest. So, some customers might get their ERP first, but others have to wait until the entire year is up. 

So, basically, they prioritize agreements, and the number of tickets closed within a certain timeframe, not necessarily the quality or resolution of the tickets themselves. They just open and close them, sometimes without even understanding the issue. That's the biggest problem.

If Infor put more focus on quality instead of just processing time, it would definitely improve things. Not just the time it takes to solve a ticket, but the quality of the resolution itself.

Neutral

I've used a lot of different ERP systems like SAP. However, I mainly work with Infor LN, about 99.9% of the time. 

Sometimes I use Infor CloudSuite, too, it's basically just LN in the cloud. But occasionally, I work with SAP as well. Personally, though, Infor LN is my top choice.

The initial setup is straightforward, but It takes experience.

Moreover, people are moving to the cloud. But 99% are on-premises because of the performance. So, it has become more of a hybrid deployment model.

The deployment time depends on the size of the company and what you're doing, but it can take from one month to three years.

Software investments are ongoing costs, not immediate returns. Calculating ROI directly, like with a machine that pays itself off in six months, isn't feasible. However, the indirect benefits are significant.

Infor LN automates many manual processes, freeing up employee time and reducing errors. This translates to increased efficiency, productivity, and potentially lowered operational costs. It's not a direct ROI, but it certainly adds value to the company.

This isn't a tool for small companies, not because of the tool itself, but because of the price.

SAP has a better financial structure, which was a big improvement for me. But, for manufacturing, especially regarding FTE processing and optimization, LN is far superior. 

SAP customizations are long and difficult, while LN offers fast and flexible project customization. And in the cloud, SAP is quite comparable to LN, like comparing apples and oranges. They're both good tools, but each excels in different areas.

Infor LN is better suited for complex, project-oriented manufacturing, especially when you consider customization and optimization needs. In that regard, LN outperforms SAP. According to recent Gartner and Forrester reports, Infor LN is also better positioned for the current market than SAP.

Overall, I would rate the solution an eight out of ten.

I work in the sales department, where I use Infor LN as a CRM tool.

The best thing about Infor LN is that you can use it for inter-company business and for international businesses, especially by mid-sized and big companies.

My company has operations in different locations across the world. In my company, we only need HR software, and it is something that is not provided to us here in Germany by Infor. I have to look for other HR software products available in Germany. In general, the HR-related part of Infor LN doesn't work properly in Germany, making it an area that requires improvement.

I have been using Infor LN for five years. My company has a partnership with Infor LN.

All the people in the ERP department, consisting of about 50 in my company, use Infor LN.

Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of ten from whatever I have heard about them to date.

Positive

I work for an IT company where we have been using Infor LN since the start of the company, which was in the year 2000.

The initial setup phase of Infor LN is not a task that I manage. I work in the sales department of my company, where I get involved in the setup phase at times since I have to sell the solution, and I do get involved with the person who looks after Infor LN in my company.

Infor LN is easier to set up than SAP since there is no need for many configuration processes.

The solution is deployed on an on-premises model.

If you use Infor LN in the right direction, and if you use it intensively, then it is a good product.

Infor LN is neither a cheap nor an expensive solution. Infor LN is not as expensive as SAP.

If you use Infor LN in Infor CloudSuite, there is a need to make an early payment for a license, which is approximately 2,500 EUR.

Whether I would suggest Infor LN to someone or not depends on their work and company. I think it's an excellent ERP system for production companies.

I rate the overall product between nine to ten out of ten.