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Jamf Pro pros and cons

Vendor: JAMF
4.7 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Jamf Pro enables zero-touch deployment, facilitating the setup of devices without physical IT intervention, crucial for remote work environments.
The self-service feature empowers end-users by allowing them to install necessary software and configure settings independently, enhancing user satisfaction and reducing IT support cases.
Automated Device Enrollment with Jamf Pro integrates seamlessly with Apple's DEP program, providing efficient management and deployment of Apple devices globally.
Smart groups and patch management capabilities enable streamlined and efficient management of software updates and policies, contributing to operational efficiency.
Jamf Pro supports integration with various tools and services, such as Active Directory via Jamf Connect, enhancing compatibility and simplifying password synchronization for Macs.

CONS

Jamf Pro could improve its versioning capabilities, such as blocking OS upgrades or enhancing the update feature for all applications.
Patch management requires more automation and efficiency, particularly in dealing with T2 Security Chip-enabled Macs and simplifying the patch policy scoping process.
Jamf Pro needs better integration with non-Apple devices and systems like Active Directory and more comprehensive support for platforms like Windows and Android.
Users express the need for improved reporting tools, including enhanced metrics extraction and data visualization, as well as better integration with platforms like PowerBI and Tableau Reader.
A more flexible and affordable pricing structure, especially the cost of the JumpStart consultation, is suggested to accommodate small organizations more effectively.
 

Jamf Pro Pros review quotes

it_user696996 - PeerSpot reviewer
IT Support Consultant with 201-500 employees
Jul 5, 2017
I can set policies to manage devices by many variables OR keep it simple by leveraging DEP to assign new devices the standard apps.
it_user700149 - PeerSpot reviewer
IT Support Engineer at a tech services company with 51-200 employees
Jul 10, 2017
There is support for Apple updates from day one. Jamf works closely with Apple, so they are ready to support new updates whenever Apple pushes them.
reviewer1063800 - PeerSpot reviewer
Senior Manager Info Security IAM and Integration at a retailer with 201-500 employees
Apr 18, 2019
Jamf Pro allowed us to patch and manage endpoints while collecting log data to help improve operational efficiency.
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Aug 3, 2020
The most valuable feature is the ability to manage all devices through Apple's DEP and forcing them into Jamf pre-stage enrollment.
May 14, 2019
The most valuable features are the Jamf agent and the API.
reviewer1140624 - PeerSpot reviewer
Works at a tech services company with 201-500 employees
Jan 14, 2021
As an administrator, I really love the integration with Apple Business Manager.
reviewer1178940 - PeerSpot reviewer
Works at a wholesaler/distributor with 5,001-10,000 employees
Aug 30, 2019
Users love that instead of having to wait for tickets to be resolved, they can open an app and run a specific policy.
SB
Head of Operatons and Data Protection at a retailer with 51-200 employees
Aug 31, 2019
We were able to dramatically enhance our cybersecurity, and better support our users.
reviewer1183911 - PeerSpot reviewer
Works at a manufacturing company with 501-1,000 employees
Sep 5, 2019
It's a great way to keep track of all of our licenses and the software we use daily.
reviewer1209369 - PeerSpot reviewer
Works at a university with 1,001-5,000 employees
Oct 15, 2019
The full API lets us write custom scripts and apps to enhance even further the end-user experience.
 

Jamf Pro Cons review quotes

it_user696996 - PeerSpot reviewer
IT Support Consultant with 201-500 employees
Jul 5, 2017
Jamf could improve versioning as in outright blocking OS upgrades OR improving maintaining every application’s update feature. As of now, only some apps, like Flash, have managed updates.
it_user700149 - PeerSpot reviewer
IT Support Engineer at a tech services company with 51-200 employees
Jul 10, 2017
I think it would be best if Jamf had support tiers.
reviewer1063800 - PeerSpot reviewer
Senior Manager Info Security IAM and Integration at a retailer with 201-500 employees
Apr 18, 2019
The list of applications for patch management isn't sufficient.
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Aug 3, 2020
I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile.
May 14, 2019
There are known issues with the mobile configs that need to be fixed.
reviewer1140624 - PeerSpot reviewer
Works at a tech services company with 201-500 employees
Jan 14, 2021
I would like to have the ability to push scripts using MDM commands.
reviewer1178940 - PeerSpot reviewer
Works at a wholesaler/distributor with 5,001-10,000 employees
Aug 30, 2019
If it could do ticketing and non-Apple devices then that would be huge.
SB
Head of Operatons and Data Protection at a retailer with 51-200 employees
Aug 31, 2019
This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration.
reviewer1183911 - PeerSpot reviewer
Works at a manufacturing company with 501-1,000 employees
Sep 5, 2019
There is still no feature for properly patching T2 Security Chip-enabled Macs.
reviewer1209369 - PeerSpot reviewer
Works at a university with 1,001-5,000 employees
Oct 15, 2019
A more modern UI in the next release will make the product absolutely perfect.