I use Kaspersky Endpoint Detection and Response for security protection for our endpoints for the users.
System Administrator at ISJD
Stable and straightforward installation
Pros and Cons
- "Kaspersky Endpoint Detection and Response is a stable solution."
- "There is a problem with the solution, it came from Russia and we are looking for a replacement."
What is our primary use case?
What needs improvement?
There is a problem with the solution, it came from Russia and we are looking for a replacement.
For how long have I used the solution?
I have been using Kaspersky Endpoint Detection and Response for approximately two years.
What do I think about the stability of the solution?
Kaspersky Endpoint Detection and Response is a stable solution.
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September 2025

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What do I think about the scalability of the solution?
I have found Kaspersky Endpoint Detection and Response not to be scalable.
We have approximately 700 users using the solution. We do not have plans to increase usage. We are looking to switch solutions.
Which solution did I use previously and why did I switch?
We were using Panda Antivirus previously.
How was the initial setup?
Kaspersky Endpoint Detection and Response's initial installation were straightforward. To installation of the solution on the end-users systems takes 10 minutes. However, from the console, it is a little more time, approximately two days to configure.
What about the implementation team?
We only needed one person for the implementation and support of the solution. We had some support hours from the vendor if needed.
What's my experience with pricing, setup cost, and licensing?
We were on a three-year license to use Kaspersky Endpoint Detection and Response. The price could be better.
What other advice do I have?
I would not recommend this solution to others. We are moving to different solutions.
I rate Kaspersky Endpoint Detection and Response an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Solution Engineer at a tech services company with 1,001-5,000 employees
A light, reliable product that is easy to implement
Pros and Cons
- "We've found the solution to be stable."
- "Kaspersky needs to strengthen its standing in the market."
What is our primary use case?
The solution is great for customers who would like to secure their endpoints and provide protection for users. It's based on the RFP response, actually, our customer reference.
What is most valuable?
The simplicity is great
It's a very light product.
We've found the solution to be stable.
It's scalable and easy to expand.
The installation process is very simple.
What needs improvement?
Symantec is a better option. Kaspersky needs to strengthen its standing in the market.
It would be ideal if they could make it even easier to use.
For how long have I used the solution?
I've been using the solution for maybe five years at this point.
What do I think about the stability of the solution?
The stability of the product is great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
You can scale the solution if you need to. It's not difficult.
We have 15 users on the solution currently.
How are customer service and support?
I've never directly contacted technical support. I cannot speak to how helpful they would be.
Which solution did I use previously and why did I switch?
We sometimes deal with Symantec or FireEye, depending on the requirements.
How was the initial setup?
The solution is easy to set up. It's not a difficult process. That said, I didn't do the installation myself and therefore cannot speak on how long the deployment took.
What about the implementation team?
Our engineers handled the installation process.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee.
What other advice do I have?
I would recommend the solution to others. It's been good so far.
I'd rate the solution at a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
September 2025

Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Founder & CEO at CID Infotech
Valuable endpoint protection, stable, but scalability could improve
Pros and Cons
- "The most valuable feature is endpoint protection."
- "The solution can improve by providing automatic fixing of vulnerabilities and reducing the resources used in the server component and endpoint agent. They are very bulky and use a lot of CPU, memory, and hard drive resources."
What is our primary use case?
This solution is used for network security.
What is most valuable?
The most valuable feature is endpoint protection.
What needs improvement?
The solution can improve by providing automatic fixing of vulnerabilities and reducing the resources used in the server component and endpoint agent. They are very bulky and use a lot of CPU, memory, and hard drive resources.
For how long have I used the solution?
I have been using Kaspersky Endpoint Detection and Response for approximately six years.
What do I think about the stability of the solution?
Kaspersky Endpoint Detection and Response is stable.
What do I think about the scalability of the solution?
I have found this solution not to be scalable.
Our clients that are using this solution are small-sized businesses.
How are customer service and technical support?
The technical support for this solution is not good. They do not have the availability of resources.
How was the initial setup?
The installation is very easy.
What's my experience with pricing, setup cost, and licensing?
The price of the solution could be reduced.
What other advice do I have?
Those wanting to implement this solution have to understand that fine-tuning and adjusting their policy plan has to be a regular activity.
I rate Kaspersky Endpoint Detection and Response a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Officer at a financial services firm with 51-200 employees
Helped us prevent ATM looting
Pros and Cons
- "My impression of the stability of this solution is good. We have not had any issues with stability."
- "I would like to integrate Kaspersky with my Log Collector SIEM. Right now that's not possible."
What is our primary use case?
We use Kaspersky for our cash machines, 200 of which we have around the country. We use it to control the USB ports so nobody can use them without authorization from the owner.
Currently, we implementing a new use case concerning our response when we get an alert.
What is most valuable?
In the past year, many banks have seen cases of ATM looting. We wanted to prevent that, which is why we implemented Kaspersky Endpoint Detection and Response. We are a bank and we haven't had any issues like the orders. Kaspersky helped us a lot. It helped up prevent unauthorized USB port usage.
What needs improvement?
I would like to integrate Kaspersky with my Log Collector SIEM. Right now that's not possible.
Kaspersky Endpoint Detection and Response could also introduce a way to make working in teams more accessible. At the same time, it would be interesting to see them explore artificial intelligence solutions.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
My impression of the stability of this solution is good. We have not had any issues with stability.
What do I think about the scalability of the solution?
We have not had any performance issues and our board really likes the solution. Our facility and technical support teams use this solution as they manage the cash machines.
How are customer service and technical support?
I think they are good and we haven't had any problems with them. We haven't had any critical issues that would have required us to call the US technical support of US; we have only been in touch with local technical support.
Which solution did I use previously and why did I switch?
We previously used Sophos, Crowdstrike, and Microsoft Defender. The most important reason we transitioned to Kaspersky is the agent that is installed in the end points on the cash machine. The Kaspersky agent is really soft. With the others, we noticed that their agents would stop, so that made a big difference.
What about the implementation team?
We used three or four people to deploy and maintain the solution.
What's my experience with pricing, setup cost, and licensing?
Our current monthly costs are $1,000.
What other advice do I have?
You have to be really informed about the process of using this tool before deploying. With our use case with the cash machines, for example, implementing the white list could have been really hard work for us if we had not had previous experience with it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security and systems engineer at a tech services company with 51-200 employees
A stable and feature-rich addition for network security
Pros and Cons
- "This is a feature-rich product."
- "The technical support team should respond in a more timely manner."
What is our primary use case?
We are a solution provider and Kaspersky EDR is one of the products that we implement for our customers as part of their overall security.
What is most valuable?
This is a feature-rich product.
What needs improvement?
There should be options in the UI to better assist with troubleshooting problems that occur during deployment.
I would like to see a more simplified view of the configuration options.
The technical support team should respond in a more timely manner.
For how long have I used the solution?
I have two years of experience with this product.
What do I think about the stability of the solution?
I have not experienced any bugs or glitches while using it.
How are customer service and technical support?
The technical support is good. I would say that it is not bad and not excellent, but something in between. I have only opened one case with them and it took a long time for them to respond.
Which other solutions did I evaluate?
I am currently trying to compare Kaspersky with a similar solution by Carbon Black.
What other advice do I have?
In summary, I think that Kaspersky is a good product to use.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Responsable Production Informatique at Nouvelle Cimenterie du Bénin sa
Offers centralized monitoring and has good customer support
Pros and Cons
- "Kaspersky Endpoint Detection and Response Expert offers centralized monitoring where we can monitor everything from a single point. I also like its security and network traffic features."
- "Kaspersky Endpoint Detection and Response Expert needs to include a traffic interface."
What is our primary use case?
We use the solution to monitor 200-300 equipment.
What is most valuable?
Kaspersky Endpoint Detection and Response Expert offers centralized monitoring where we can monitor everything from a single point. I also like its security and network traffic features.
What needs improvement?
Kaspersky Endpoint Detection and Response Expert needs to include a traffic interface.
For how long have I used the solution?
I have been working with the solution for eight years.
What do I think about the stability of the solution?
Kaspersky Endpoint Detection and Response Expert is very stable.
What do I think about the scalability of the solution?
My company has 200 users for the product. I rate its scalability an eight out of ten.
How are customer service and support?
The tool's customer support is good.
How was the initial setup?
Kaspersky Endpoint Detection and Response Expert's installation was easy.
What other advice do I have?
I rate the product a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Network administrator at a healthcare company with 1,001-5,000 employees
Good pricing and a decent security solution for helpful centralized monitoring
Pros and Cons
- "We have a central console and from there you can monitor all workstations via an agent."
- "It does not cover all of our security issues."
What is our primary use case?
We primarily use the solution for security.
What is most valuable?
Overall, the solution is okay.
We have a central console and from there you can monitor all workstations via an agent. The agent is installed on workstations and servers and after that, the agent can contact the central server from which we can see all of the information. We can see if the antivirus has been updated, if the solution has been detecting anything, or if there are any issues, for example.
The pricing is very good. It's quite cheap. It might be one of the least expensive.
What needs improvement?
It does not cover all of our security issues. It's not a complete security solution. We'd like something like CrowdStrike Falcon. We'd like the same features as CrowdStike. If they can have even better features than CrowdStrike in the future, it would be better.
The solution lacks EDR features.
What's my experience with pricing, setup cost, and licensing?
The solution is cheaper than other products. However, it's not as complete.
Which other solutions did I evaluate?
We are looking to evaluate CrowdStrike. We understand that that solution covers more features.
What other advice do I have?
I'd rate the solution eight out of ten. It's a good product, however, it does not cover enough for us. We need something more expansive.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PS & Technical Manager at a tech services company with 11-50 employees
Has good stability and scalability
Pros and Cons
- "The issue with Kaspersky EDR is the sandbox. I'd like to have the ability to manage it on the cloud as well."
What is our primary use case?
It's an antivirus solution that we use on-premises with cloud-sync.
What needs improvement?
The issue with Kaspersky EDR is the sandbox. I'd like to have the ability to manage it on the cloud as well.
For how long have I used the solution?
I've been using it for two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It's scalable, but it requires additional servers. We have about 10,000 users.
How are customer service and support?
Technical support from Kaspersky is okay.
How was the initial setup?
The installation of the physical servers is very simple, but the software is not that simple. It takes about one or two days for the virtual environment.
What's my experience with pricing, setup cost, and licensing?
We have yearly licensing costs, and they are not cheap.
What other advice do I have?
I would recommend Kaspersky Endpoint Detection and Response and rate it at eight on a scale from one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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