Microsoft Dynamics GP Reviews

Reporting capabilities: Other than integrity, the most important function of an ERP system.

With a use of a third-party product, which GP has many, we streamlined the inventory process by directly importing count sheets from Excel spreadsheets from our many branches, reducing time and accuracy.

Continuity between modules: Keystroke functionality is not consistent. It appears to me that teams that develop the different modules need more collaboration. For example, when you enter a range of criteria in the starting field, it defaults on the same ID number in the end range in some modules but not others.

Another example: In some windows, you hit the clear button and nothing happens. A thing that happened to me just the day before I wrote this review: I was in an inventory transfer window in Project and no matter what I did, I could not get out of the screen, so I had to use Task Manager to kill GP, which is always a last resort.

We had to make another change recently. Users would get random SQL errors doing various things in GP; all unrelated. After running some SQL scripts, I determined that their password expired and thus gave the error. It would be nice if there would be a notification that the password was about to expire. I had to turn off password expiration altogether.

It would also be nice if you could print more than one report at a time. I get often requests that reporting isn’t working, only to find out they have a print job open and the new print job stays in the queue until the earlier job is cleared.

There are several of these little nuances that happen, but I don’t want to sound too critical of GP; overall, it does what you tell it. As an administrator, users like to blame the system for things that go wrong, but my saying is “garbage in, garbage out”.

On a positive note, the help function is really beneficial, getting users to use it is another issue…

I have been using it for 22 years.

There have been some issues but there are generally fixes; some simple and some more complex, using the backend (SQL) to do corrections.

We have not encountered any noteworthy scalability issues; it’s a matter of increasing the power of the servers and hardware/software that it runs on. We are a tier 4 (highest level of complexity) and are running fine, doing several thousand transactions per month.

I don’t use support too often, but they are responsive and stick with the issue until it is resolved.

I’ve used other software solutions but not for this business.

I’ve installed GP for a handful of companies over the years and it generally goes as planned, so I would say the installation/implementation process has improved over the years. The key is in the planning more than the execution.

The pricing and licensing models are aligned with the product in the market. My only caveat is to be careful of customizations, as it will greatly increase the costs/effort to upgrade going forward.

I was not here for the decision to evaluate the options. Other comparable options are products like NetSuite and Sage 300.

Create an internal team, listen to your VAR, and plan, in-depth, all functionality that you need and want. Know the difference between wants and needs, and what effort they all will take initially and long term. Don’t over complicate the system; things can always be bolted on later, outside of the core functionality.