Microsoft Dynamics GP Reviews

The following modules are valuable:

• Analytical Accounting
• Sales
• Finance
• Purchasing
• Requisition Management
• Workflow
• Security

• Easy and customizable solution
• We use it for reporting and presentation purposes
• User-friendly: A key factor for a financial application
• Helps my company a lot

The following modules need improvement:

• Inventory
• Payroll
• Fixed Assets
• Analytical Accounting (AA)

I have used this solution for around five years.

All types of software have some minor or major issues and we can manage with them. However, stability is important when the product is delivered. For this product, I would give the stability a rating of 8/10.

I have not contacted Microsoft technical support.

The pricing and licensing policies are quite high for a mid-level company.

We evaluated some other local software solutions and SAP.

Make sure that all the facilities in this solution help your business before implementing it.

Fixed assets and bank management are the most valuable features.

• Easy and fast reconciliation

• Budget commitment and an easy way to import transactions into bank management.
• Reconcile to GL tool should also incorporate bank management transactions.

I have used it for four years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is very good.

Technical support is very good.

We previously used a different solution. We switched because it did not accommodate all of our requirements.

Initial setup was straightforward with a few customizations to accommodate clients' requirements.

A vendor team implemented it. Their experience was good and very eager to learn Dynamics GP.

The license cost should be reduced to enable small businesses to purchase a license of their own.

It is an excellent, auditable ERP package.

I’ve implemented several hundred Microsoft Dynamics GP systems for many customers. The improvements brought about in the client’s reporting and transaction functions are off the charts.

Not quite all the reports are fully exportable to Excel.

We have been using this solution since 1987, i.e., earlier versions of the same product.

There were no stability issues.

There were no scalability issues.

The level of technical support is outstanding.

I help customers move from QuickBooks, Sage Peachtree Accounting Software, Sage MAS, and other products to Microsoft Dynamics GP.

This is a high-end ERP accounting package. I recommend using some sort of implementation support.

Pricing and licensing is handled by Microsoft.

Find a good Microsoft Dynamics GP reseller to assist with the implementation process.

Both the fact that it is highly customizable, as well as the reporting capabilities, are valuable.

I worked with GP 2013 at a previous employer, where we had upgraded two full versions in my time there. All versions were exceptional at making our accounting staff's jobs far easier. The reporting simplified monthly and quarterly metrics and saved everyone a great deal of time from working with spreadsheets, where manual data entry was required.

With the exception of the great deal of work we put into customizing the system for our inventory needs, the only suggestion for improvement would be to simplify even further the administration and customization side of things.

I have used it for five years.

Although I had to completely rebuild the host server due to hardware failures, the deployment was straightforward and no issues were encountered.

No stability issues encountered.

No scalability issues encountered, including when we tied Microsoft Dynamics CRM into the system.

Customer service is excellent.

Technical support is excellent.

We did not previously use a different solution.

Initial setup was straightforward; the only complexity was based on our specific business needs.

It was originally implemented through vendor; then, final implementation was handled in-house.

Customizations can significantly increase the cost, including when upgrading versions.

Evaluations were completed prior to my joining the company

If a team is not available to manage the system, be sure the best systems administrator is familiar with the system, and work closely with your preferred VAR.

Reporting capabilities: Other than integrity, the most important function of an ERP system.

With a use of a third-party product, which GP has many, we streamlined the inventory process by directly importing count sheets from Excel spreadsheets from our many branches, reducing time and accuracy.

Continuity between modules: Keystroke functionality is not consistent. It appears to me that teams that develop the different modules need more collaboration. For example, when you enter a range of criteria in the starting field, it defaults on the same ID number in the end range in some modules but not others.

Another example: In some windows, you hit the clear button and nothing happens. A thing that happened to me just the day before I wrote this review: I was in an inventory transfer window in Project and no matter what I did, I could not get out of the screen, so I had to use Task Manager to kill GP, which is always a last resort.

We had to make another change recently. Users would get random SQL errors doing various things in GP; all unrelated. After running some SQL scripts, I determined that their password expired and thus gave the error. It would be nice if there would be a notification that the password was about to expire. I had to turn off password expiration altogether.

It would also be nice if you could print more than one report at a time. I get often requests that reporting isn’t working, only to find out they have a print job open and the new print job stays in the queue until the earlier job is cleared.

There are several of these little nuances that happen, but I don’t want to sound too critical of GP; overall, it does what you tell it. As an administrator, users like to blame the system for things that go wrong, but my saying is “garbage in, garbage out”.

On a positive note, the help function is really beneficial, getting users to use it is another issue…

I have been using it for 22 years.

There have been some issues but there are generally fixes; some simple and some more complex, using the backend (SQL) to do corrections.

We have not encountered any noteworthy scalability issues; it’s a matter of increasing the power of the servers and hardware/software that it runs on. We are a tier 4 (highest level of complexity) and are running fine, doing several thousand transactions per month.

I don’t use support too often, but they are responsive and stick with the issue until it is resolved.

I’ve used other software solutions but not for this business.

I’ve installed GP for a handful of companies over the years and it generally goes as planned, so I would say the installation/implementation process has improved over the years. The key is in the planning more than the execution.

The pricing and licensing models are aligned with the product in the market. My only caveat is to be careful of customizations, as it will greatly increase the costs/effort to upgrade going forward.

I was not here for the decision to evaluate the options. Other comparable options are products like NetSuite and Sage 300.

Create an internal team, listen to your VAR, and plan, in-depth, all functionality that you need and want. Know the difference between wants and needs, and what effort they all will take initially and long term. Don’t over complicate the system; things can always be bolted on later, outside of the core functionality.