Microsoft Dynamics GP Reviews

The solution has been great to work with so far. It offers a lot of control, which we really appreciate.

The product is very user-friendly and is easy to navigate.

You can track everything from beginning to end quite easily.

Their reporting is very extensive. If they cannot provide a certain report, they have a tool that is similar to a report writer that you can connect to and really customize the reports you need.

The purchase order and processing aspects of the solution should be improved.

In this latest version, they included mostly everything we currently require. The only thing that can be improved on is the way that transactions, for example, in account receivable, take place. When a customer makes a payment to us, it's unclear how to connect the software with the bank in order to properly identify the invoices and the amount of the payment the customer is paying us in order to apply those accounting and then close the invoices that are open. This would really save us a lot of time and energy if that aspect could be clarified or streamlined.

I've been working with the solution for about five years now, give or take.

The stability is good. We didn't have any issues with bugs or glitches. It's reliable.

The technical support is good. The company has its own developers on hand to answer any questions we might have. We're satisfied with the level of service we received.

The initial setup was a little complex. It's always uncomfortable when you are doing migrations from one system to the other and get the people to accept the new software or the newer ERP after they have worked for so long with another. 

You have to learn a lot to set it up after the data is collected. We needed to make sure everything was properly displayed to the developers.

For us, the most complicated part is that it's a US-based software and we had to deal with a lot of tax regulations in Puerto Rico.

We're just customers. We don't have a business relationship with Microsoft.

I'm not sure of the exact version we are using currently. It might be version 10.

I'd rate the solution eight out of ten.

The product has improved a lot from the approval processing, attachments, and reporting. 

• Financial
• Payables
• Sales
• Inventory 

The system is easy to customize and has user-friendly access. 

It still can be improved in web-based and build reporting. 

No, but sometimes there are issues when the application is not maintained well.

Yeah.

Nine out of 10. Since I am a technical person, it is easy to support and modify according to a client request.

No. we were not using any other solution before.

Setup is straightforward. That is an another big advantage of this application.

Its pricing and licensing are high. Of course, we all know that it is Microsoft.

We evaluated some local products, because of the pricing, but this product has better features and support. 

For a bigger environment, this is the best product to go with for an in-house support team. For a smaller environment, I would not suggest this product. 

Numerous third-party add-on products are available to purchase for specific business needs. A strong support system is available through a network of VARs and the internet community. The SQL database back end allows us to easily build integrations data between GP and other systems. It gives us the ability to develop customizations with .NET and Visual Basic.

We use the Sales Order, Purchase Order, and Inventory modules to handle this entire process from beginning to end.

Windows authentication is not available for the full GP 2016 client. The web client version only works for the standard product and a very limited number of third-party applications that must be written in Dexterity. If you have customizations written in .NET or Visual Basic, they will not work with the web client.

Our company has used the current GP 2016 version since we upgraded to it about six months ago, and have used previous versions for quite a few years. I have also used and/or consulted on this product for other companies for the past 19 years.

It has been stable overall for us.

We are a decent-sized organization with close to 150 GP user licenses and have been able to meet our scalability requirements as we continue to grow. We use a Citrix environment, so we only need to install updates and manage a small number of servers.

Support is normally provided by the VAR on record, of which there are plenty of well-skilled ones to choose from. There is also a vast amount of information on the web by which we normally resolve 90% or more of our issues without ever having to consult with our VAR. Our team is well-experienced with GP, so this works well for us. Others with less experience may need to consult with their VAR more often.

Since Dynamics GP is the company-wide ERP system we use, we migrate any companies that we acquire from their system to GP. I have also worked with clients in the past who have purchased GP and in most cases, they moved to GP because it provided additional functionality that their existing software did not have.

Initial setup is not that straightforward and I do not recommend that someone with limited experience of GP to do it themselves. Instead, an experienced VAR/consultant with a good understanding of accounting and reporting should be used, because they will be aware of the types of mistakes that are commonly made during setup that can result in much pain down the line.

I’m not that familiar with the current pricing structure, but your VAR can provide you with details of the different options. Be sure to ask them if Microsoft has any promotions running because they do periodically run them.

I have not evaluated anything else.

Invest the extra resources up front to work with a qualified consultant (VAR). If you are not an expert with this product, don’t make the mistake of thinking you can do it yourself, as you will stand a good chance of making mistakes that will be costly down the line. It’s very important to set up your initial account framework and GL account structure to handle the current and future needs of your business, so at the very least spend the time and effort to get this part right.

You can't easily manipulate the data and change something like in the QuickBooks where you can edit documents. This tool requires voiding and provides audit trails.

This is used by several different clients for different purposes. It helps to streamline and automate their accounting processes.

Some of its functionality should be more automated. They are always working on new releases.

I have used this solution for seven years.

There were no stability issues, especially when the server requirements are set up correctly.

If the servers are not set up to properly to house or maintain the data, then there could be scalability issues.

Microsoft usually gets back to you in an hour. I work at a consulting firm, so we field the low level support. If there is anything we cannot work through, or if there are bugs/quality issues, we reach out to Microsoft.

I've used several different accounting suites at an accounting firm and at other consulting firms.

The setup is complex, but there are instructions and consulting firms who can help you out with the process.

It can be expensive. It depends on the size of your business and what you are trying to achieve with it.

We did look at other options.

It depends on the size of your business and what you are trying to achieve.

The following modules are valuable:

• Analytical Accounting
• Sales
• Finance
• Purchasing
• Requisition Management
• Workflow
• Security

• Easy and customizable solution
• We use it for reporting and presentation purposes
• User-friendly: A key factor for a financial application
• Helps my company a lot

The following modules need improvement:

• Inventory
• Payroll
• Fixed Assets
• Analytical Accounting (AA)

I have used this solution for around five years.

All types of software have some minor or major issues and we can manage with them. However, stability is important when the product is delivered. For this product, I would give the stability a rating of 8/10.

I have not contacted Microsoft technical support.

The pricing and licensing policies are quite high for a mid-level company.

We evaluated some other local software solutions and SAP.

Make sure that all the facilities in this solution help your business before implementing it.

Fixed assets and bank management are the most valuable features.

• Easy and fast reconciliation

• Budget commitment and an easy way to import transactions into bank management.
• Reconcile to GL tool should also incorporate bank management transactions.

I have used it for four years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is very good.

Technical support is very good.

We previously used a different solution. We switched because it did not accommodate all of our requirements.

Initial setup was straightforward with a few customizations to accommodate clients' requirements.

A vendor team implemented it. Their experience was good and very eager to learn Dynamics GP.

The license cost should be reduced to enable small businesses to purchase a license of their own.

It is an excellent, auditable ERP package.

I’ve implemented several hundred Microsoft Dynamics GP systems for many customers. The improvements brought about in the client’s reporting and transaction functions are off the charts.

Not quite all the reports are fully exportable to Excel.

We have been using this solution since 1987, i.e., earlier versions of the same product.

There were no stability issues.

There were no scalability issues.

The level of technical support is outstanding.

I help customers move from QuickBooks, Sage Peachtree Accounting Software, Sage MAS, and other products to Microsoft Dynamics GP.

This is a high-end ERP accounting package. I recommend using some sort of implementation support.

Pricing and licensing is handled by Microsoft.

Find a good Microsoft Dynamics GP reseller to assist with the implementation process.

Both the fact that it is highly customizable, as well as the reporting capabilities, are valuable.

I worked with GP 2013 at a previous employer, where we had upgraded two full versions in my time there. All versions were exceptional at making our accounting staff's jobs far easier. The reporting simplified monthly and quarterly metrics and saved everyone a great deal of time from working with spreadsheets, where manual data entry was required.

With the exception of the great deal of work we put into customizing the system for our inventory needs, the only suggestion for improvement would be to simplify even further the administration and customization side of things.

I have used it for five years.

Although I had to completely rebuild the host server due to hardware failures, the deployment was straightforward and no issues were encountered.

No stability issues encountered.

No scalability issues encountered, including when we tied Microsoft Dynamics CRM into the system.

Customer service is excellent.

Technical support is excellent.

We did not previously use a different solution.

Initial setup was straightforward; the only complexity was based on our specific business needs.

It was originally implemented through vendor; then, final implementation was handled in-house.

Customizations can significantly increase the cost, including when upgrading versions.

Evaluations were completed prior to my joining the company

If a team is not available to manage the system, be sure the best systems administrator is familiar with the system, and work closely with your preferred VAR.