Mimecast Email and Collaboration Threat Protection Reviews

We primarily use this product to journal our email. If there is a disaster, for example, and our primary and secondary data center goes down, we can turn it on for email continuity. 

We don't take advantage of the archiving capability.

The two most valuable features are anti-spam and Large File Send. I know a lot of people that have Mimecast in front of Office 365 because it's a pretty good firewall in front of your email.

The Large File Send feature comes in handy when you have to send fairly large attachments.

They provide training classes online, where you can review with an instructor.

Technical support has been slower than it was in the past, likely due to the pandemic.

We have been using Mimecast Mailbox Continuity for approximately five years.

It has been stable for the past couple of months, although last year wasn't too good because there were a couple of service interruptions. I think that it was related to some upgrades that they were doing.

With respect to scalability, we sometimes point to third-party solutions and it integrates pretty well with other products.

The technical support is pretty good. It changed recently, and I think that they're in the process of revamping it. I think that due to COVID, it is definitely taking longer for some things to be taken care of.

Prior to Mimecast, we were using Symantec MessageLabs. The support that we were getting from Symantec was not good. The problem with Symantec products is that they start well, but eventually, they are not good enough.

The initial setup is easy and the process is informative.

Besides the online classes that are available, there's someone that will guide you through a good part of the setup as far as getting everything in place and migrated, so they make it pretty easy.

My advice for anybody who is considering this product is to test it out, although it's always good to look at other vendors, too. Mimecast is pretty good, even if you're on Office 365.

This is a product that is definitely needed today.

I would rate this solution an eight out of ten.

Mimecast security in general, it's a SaaS service so they have their servers; they have everything on their side and we're just quote-unquote, passing the traffic through them, the email traffic through them.

Mimecast has multiple different solutions, all linked to the email. They recently added user info security training, but we're not using that. We, however, are using the archive piece and we're currently using their security threat protection. Regarding the threat protection — that does just fine. As far as the security goes — they had a big hiccup earlier this year where they were giving a false positive to a bunch of attachments. I'm not sure what happened on their side but for one week at least we had that issue. It took them a little over a week to resolve the issue. We also had some minor incidents after that, that they resolved.

Generally speaking, other than that event, it has been good. It doesn't block a hundred percent of the security threats received, but you have a lot of options to tag or even further analyze the messages received through Mimecast, either to a third-party solution or through an endpoint solution.

Everyone uses this solution at our company, whether they know it or not because you can leave it as transparent as you want it, or as user-demanding as you want it. There are specific items that only IT uses, but in general, this solution is used by one hundred percent of the company.

Recently they added a stress threat dashboard, which basically gives you metrics on the security side. It tells you how many threat detections were found, how many users were targeted, what were the specific threats discovered slash detected. This has proven to be a great tool for our company.

The piece that is most valuable from the Mimecast standpoint will be the sandboxing feature. They have a process where whenever they receive an email with an attachment, they process the attachment through a sandbox. Depending on your configuration, this is a customer-specific configuration, you can tell it to do a bunch of things. You can block the attachment, you can create a safe version of the attachment, or you can tell it to let it go or put it in a help queue for either user moderator or administrator review. 

The detection rates are an area for improvement. The other opportunity area I see with Mimecast is that when you're searching inside of the admin console and you detect malicious emails that bypass Mimecast security: let's say you had a hundred of those messages there. Mimecast doesn't have a way to group those and submit one single report to Mimecast. You have to do one at a time which is not really very conducive — it's very time-consuming.

Those are the main two points. If they work to fully resolve those two issues, that would make this an awesome tool. I mean, it's a good tool, but it would be even better.

The main feature that will help everyone will be a different way to submit phishing or malicious emails that went through security. That would be a very good feature I would like to see in the next release.

We've been using Mimecast since 2013.

Stability-wise, I would give this solution four and a half stars out of five.

The scalability is not even an issue — it's a SaaS solution.

The challenge with the Mimecast support is that unless you do a phone call, you're going to have to wait for someone to get back to you. Sometimes, you don't have the time to just call in, unless it's a critical matter that you need to resolve right away.

In general, they rely a lot on their knowledge base, which has very good information, but there are some specific items that are not either clear on the documentation or are not covered in the documentation. On average, I would say maybe we submit a ticket to them every other month — it's not a big deal on that side.

We used to use another solution, but we switched over to Mimecast because it has higher catching rates.

The setup was very straightforward for the actual Mimecast solution. If you're talking about the specifics of the security piece, the security piece does take you some time because, by default, it might block more emails than you want it to block, or let other emails get in than you want to get in. You have to create specific rules for impersonation attachment protection. If you're using URL protection, that's another whole thing to set up. 

We took care of the deployment in-house, with no outside help.

You can be up and running in no time. You just have to update a couple of your records. It's not the getting up, it's getting it where you want it to be. It's, quote-unquote, customizing the security levels of perfection you want. That's why it takes time — It's an ongoing task. It's not something that you should set up and let go of. You have to keep adding, removing, or tweaking the settings as needed.

I can say that the recently released threat dashboard gives you an idea of how successful you are being with the solution.

The licensing costs are per-user for the product that you get with them. It varies a lot. Then you have different discount tiers depending on the size of your organization or the partner you're using. I mean, there's a lot of quoting with the Mimecast solution. 

As far as additional costs are concerned, there are some for product licenses that you also have to pay — also, the support on Mimecast, the base support doesn't include email or phone calls, I think. In other words, there is a big fee for additional support on top of the per-user cost.

Mimecast has been in the market for a long time. It's a good tool if you want to simplify your operations. It's a good tool for removing on-prem appliances that otherwise you would need to do with the protection that Mimecast provides. I would recommend that you just keep that in mind.

On a scale from one to ten, I would give this solution a rating of nine. If they corrected those two issues that I mentioned, then it would be an 11.

The primary use case of this solution is to avoid phishing emails, spam emails, attachment protection, and URL protection.

The product is good. To date, we have not faced any challenges.

Because we have not faced any challenges there is no way that we can say that there has to be some improvement.

The price could be better, it should be reduced.

I have been using this solution for one year.

We are using the latest version.

It's a stable solution. It's fantastic!

It is completely scalable. We have approximately 15 users in our organization.

We plan to continue using, and selling this solution in the future.

We have not contacted technical support. We haven't required any.

Previously, we did not use another solution.

The initial setup was straightforward, we did not have any issues.

It only took one or two days to deploy.

We implemented ourselves. We are consultants.

We only require one person for deployment and to maintain this solution.

It's an expensive solution.

I would recommend this solution to others who are interested in using it. We sell this product to our customers.

I would rate this solution an eight out of ten.

We use it for email availability. In case our on-premises mail servers go down, we switch over to this solution. 

We also use it for security. It has a security element, and it does malware checks. We are looking into purchasing Mimecast Email Security 3.0. 

The security is pretty good, and that's why we're going to upgrade to an even more advanced package. 

We used it when we had a power issue, and it works. It has been pretty reliable, and the support has been quite good. 

The interface and the documentation could be improved. They can also include some more training resources and content like video. While setting things up, I had to search for the information quite a bit. It took me time to find the correct way to do something. The information is there, but it is sort of all over the place. They can create a better help knowledge base or help portal. 

It retains your email for 45 days. They can maybe increase this duration.

I have been using this solution for four years.

Its stability is good. We haven't had any issues.

It is scalable. We have 250 users.

The support has been quite good.

We are currently using Continuity, but we are moving our email to Office 365.

Previously, we used a Barracuda device. At that stage, we wanted to use the actual continuity feature, and Barracuda was only offering anti-spam. We also wanted the benefits of a cloud solution and not having to worry about the Barracuda device going down. We switched because of the reliability and availability requirements, and it was more functional.

It was fairly simple. The only issue was trying to find the correct method to do a certain thing, but I didn't battle too much. I didn't have to use support. It was fairly straightforward.

The main deployment probably took a couple of days. There was some work here and there for a few months, but everything was up and running in a couple of days. 

I did the installation, and I am also responsible for its maintenance.

Its price is in the middle range. It is a structured licensing model where there are various components that you can add or choose to add or not.

I would recommend this product. It is reliable and easy to use. It is a good product.

I would rate Mimecast Mailbox Continuity an eight out of ten.

Mimecast Email Security with Targeted Threat Protection is used for email security, including both inbound and outbound emails. It is also used for phishing detection and safeguard the oragnisation’s communication methods.

The interface of this solution is very easy to navigate and user-friendly. There is no delivery in email and other communications, making it reliable. The configuration is relatively easy.      

The feature that should be included is to remove the block on the encrypted files.

I have been using Mimecast Email Security with Targeted Threat Protection for the past 5 years.

I would rate it eight out of ten. 

I would rate it nine out of ten.

The configuration is easy to implement, hence I would rate it eight out of ten.

The deployment was fast and required no expertise. It can be easily handled by one person and the steps are very easy to follow. 

It has a good return on investment

Compared to the other products in the market, it is neither cheap but nor very expensive. I would rate it somewhere in the middle, five out of ten. 

Based on my experience, I would rate it nine out of ten. 

We use the product for email security purposes. 

The platform's most valuable features are journaling and email archiving, effectively stopping phishing attacks.

The product's interface could be improved to be more user-friendly. 

I have been using Mimecast Email Security for only six months.

The product is stable. I rate the stability an eight. 

I rate the product scalability a ten out of ten. 

The technical support services are good. 

Positive

I previously used Microsoft for email security. We switched because Microsoft was difficult to use, especially regarding management and administration.

The initial setup was moderately complex. It took about two weeks to implement and go into production, partly due to coordination with our US team.

I rate the process a six out of ten. 

The implementation was done in-house.

The product price is moderate. I rate the pricing a five out of ten. 

Training from YouTube videos has been helpful, making Mimecast Email Security easier to use and understand. 

I rate the product an eight.

We use the solution for its security and archiving facilities.

The solution's most valuable features are identity protection and sandboxing.

They should make the solution's identity protection feature even better. Also, its default policies need improvement. In addition, they should improve the cookies management feature as well.

We have been using the solution for four or five years.

The solution is very stable, and I rate it as a nine.

The solution is scalable. We can add domains very quickly, but we do face issues once in a while. I rate its scalability as a nine.

The solution's technical support is quite good.

Positive

The solution's initial setup is moderately complex. It needs improvement overall. The installation takes a few hours to complete. It involves enabling features and following the required steps. I rate the process as a seven.

The solution's cost is reasonable as customers can choose the packages based on their requirements. I rate it as a seven for pricing.

The solution is simple to use; I rate it an eight. I suggest others compare it with AT&T as well.