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Mimecast Email and Collaboration Threat Protection pros and cons

Vendor: Mimecast
4.0 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

Mimecast Advanced Email Security effectively reduces phishing emails and stops phishing attacks.
Technical support at Mimecast Advanced Email Security is highly rated and reliable.
Mimecast Advanced Email Security offers robust spam filtering and secure messaging features.
Integration with Microsoft 365 allows users to access the portal using their Microsoft 365 credentials.
Mimecast Advanced Email Security is user-friendly, cutting-edge, and straightforward to set up.

CONS

Mimecast Advanced Email Security needs to improve its customer support as response times and quality are unsatisfactory.
The price of Mimecast Advanced Email Security is considered high, making it less competitive compared to similar offerings.
Mimecast Advanced Email Security should reduce the number of false positives, which is a major concern for users.
Mimecast Advanced Email Security requires improvements in detection rates and threat reaction times.
Mimecast Advanced Email Security has faced issues with outgoing mail servers being blocklisted, affecting business communications.
 

Mimecast Email and Collaboration Threat Protection Pros review quotes

WD
System Architect at a hospitality company with 501-1,000 employees
Nov 25, 2020
The security is pretty good, and that's why we're going to upgrade to an even more advanced package. We used it when we had a power issue, and it works. It has been pretty reliable, and the support has been quite good.
SM
Regional Manager at a tech services company with 11-50 employees
Dec 15, 2020
The product is good. To date, we have not faced any challenges.
reviewer1449105 - PeerSpot reviewer
IMC Companies at a transportation company with 1,001-5,000 employees
Dec 16, 2020
The piece that is most valuable from the Mimecast standpoint will be the sandboxing feature.
Learn what your peers think about Mimecast Email and Collaboration Threat Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,928 professionals have used our research since 2012.
reviewer1465431 - PeerSpot reviewer
Head Of Finance And Administration at a financial services firm with 1,001-5,000 employees
Dec 18, 2020
It's really quite user-friendly. In terms of technical superiority and the product itself, there are no complaints. It is really cutting edge.
reviewer1052493 - PeerSpot reviewer
Senior Email Engineer at a legal firm with 1,001-5,000 employees
Jan 10, 2021
The Large File Send feature comes in handy when you have to send fairly large attachments.
reviewer1560591 - PeerSpot reviewer
IT System Administrator at a engineering company with 1,001-5,000 employees
Apr 29, 2021
It does a good job for us, and its admin console is easy to use.
reviewer1538043 - PeerSpot reviewer
Director ICT at a museum or institution with 51-200 employees
May 29, 2021
The initial setup is very straightforward.
reviewer1644384 - PeerSpot reviewer
CEO at a tech services company with 11-50 employees
Aug 26, 2021
Its administration console is very easy to use. The administration console is absolutely important because you interact with the platform through it.
reviewer1627185 - PeerSpot reviewer
General Manager at a tech services company with 11-50 employees
Sep 13, 2021
Mimecast certainly helped my customers reduce phishing emails.
reviewer1651545 - PeerSpot reviewer
Senior Equity Analyst & Director of Managed Income Strategy at a financial services firm with 51-200 employees
Sep 13, 2021
It's good, it keeps the spam out.
 

Mimecast Email and Collaboration Threat Protection Cons review quotes

WD
System Architect at a hospitality company with 501-1,000 employees
Nov 25, 2020
The interface and the documentation could be improved. They can also include some more training resources and content like video. While setting things up, I had to search for the information quite a bit. It took me time to find the correct way to do something. The information is there, but it is sort of all over the place. They can create a better help knowledge base or help portal. It retains your email for 45 days. They can maybe increase this duration.
SM
Regional Manager at a tech services company with 11-50 employees
Dec 15, 2020
The price could be better, it should be reduced.
reviewer1449105 - PeerSpot reviewer
IMC Companies at a transportation company with 1,001-5,000 employees
Dec 16, 2020
The detection rates are an area for improvement.
Learn what your peers think about Mimecast Email and Collaboration Threat Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,928 professionals have used our research since 2012.
reviewer1465431 - PeerSpot reviewer
Head Of Finance And Administration at a financial services firm with 1,001-5,000 employees
Dec 18, 2020
We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee.
reviewer1052493 - PeerSpot reviewer
Senior Email Engineer at a legal firm with 1,001-5,000 employees
Jan 10, 2021
Technical support has been slower than it was in the past, likely due to the pandemic.
reviewer1560591 - PeerSpot reviewer
IT System Administrator at a engineering company with 1,001-5,000 employees
Apr 29, 2021
Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year.
reviewer1538043 - PeerSpot reviewer
Director ICT at a museum or institution with 51-200 employees
May 29, 2021
As a user, the user interface of the management console could be upgraded, for example.
reviewer1644384 - PeerSpot reviewer
CEO at a tech services company with 11-50 employees
Aug 26, 2021
Its pricing can be improved. It is a bit expensive.
reviewer1627185 - PeerSpot reviewer
General Manager at a tech services company with 11-50 employees
Sep 13, 2021
From an administrative point of view, Mimecast is a little bit cumbersome and difficult. It's not something that the end-user can easily find navigate themselves.
reviewer1651545 - PeerSpot reviewer
Senior Equity Analyst & Director of Managed Income Strategy at a financial services firm with 51-200 employees
Sep 13, 2021
The filtering needs more flexibility.