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reviewer786540 - PeerSpot reviewer
System Administrator at a healthcare company with 501-1,000 employees
Real User
May 23, 2018
Content Switching enables us to use one IP and leverage various back-end web app servers
Pros and Cons
  • "HTTP analysis and action; we have a lot of custom web applications that sometimes require custom header insertions, and some of these custom apps are external and, via the content switching, we can use one IP and leverage various back-end web app servers."
  • "Getting to use some of the advanced tools, even with the assistance of Citrix support, can be challenging."

What is our primary use case?

SSL offloading, load balancing, HTTP analysis and manipulation (HTTP rewrites, inserts, redirects) for web applications. Load balancing other ERP applications and Exchange.

How has it helped my organization?

We have a lot of custom web applications that sometimes require custom header insertions.  Some of these apps are externally accessible. In our current network design, we were using a routable address for every external resource that we presented. Via the Content Switching, we are using one routable IP for various systems, preserving our number of allocated public addresses.

What is most valuable?

HTTP analysis and action. We have a lot of custom web applications that sometimes require custom header insertions. Some of these custom apps are external and, via the Content Switching, we can use one IP and leverage various back-end web app servers.

What needs improvement?

For the most part, I don’t have complaints about the system and its solution. One of my prior gripes was that documentation and knowledge base articles were disjointed and/or were not complete. Citrix has done a great job over the last two and a half years of enhancing their support material.

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For how long have I used the solution?

Three to five years.

What other advice do I have?

I would give the product a nine out of 10. The product is solid and truly is a Swiss army knife. However, getting to use some of the advanced tools, even with the assistance of Citrix support, can be challenging.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user872688 - PeerSpot reviewer
Head of IT Infrastructure at a financial services firm with 51-200 employees
Real User
May 21, 2018
Load Balancing and SSL offloading are key features for us
Pros and Cons
  • "Load Balancing and SSL offloading are key features."
  • "The GUI should be improved."

What is our primary use case?

  • Load balancing
  • Application gateway
  • SSL offloading

How has it helped my organization?

It helped many internal websites to expose online use with single star certificates.

What is most valuable?

Load Balancing and SSL offloading are key features.

What needs improvement?

The GUI should be improved.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user173682 - PeerSpot reviewer
Sr. Network Systems Engineer at a manufacturing company with 51-200 employees
Vendor
May 21, 2018
GSLB allows me to do active/active or active/passive deployment of services
Pros and Cons
  • "The GSLB feature allows us to move services between data centers. We can do this in either a planned or unplanned manner. We have experienced service provider outages at our primary data center and GSLB will kick in to automatically modify DNS records to point to a secondary data center (active/passive). We also make use of GeoIP information to point clients to the closest data center for accessing applications."
  • "Unified Gateway allows me to provide secure external access to applications for suppliers and customers while requiring Multi-Factor Authentication."
  • "It is a fantastic platform to work with and the features/functionality are top-notch."
  • "The main areas for improvement would be around documentation and support. If a feature can be used in two or three ways, show that feature being used in all of those ways. Documentation seems to only cover the primary use case and leaves you to either run through trial and error or consult the user community. In terms of support, I have never actually had them solve any of my issues. I have always solved them myself and then provided the resolution to support."
  • "The main areas for improvement would be around documentation and support."

What is our primary use case?

We use the NetScaler ADC in three primary use cases. The first is to provide load balancing services for our internal applications. The second is for Global Server Load Balancing (GSLB) to provide data center resiliency and failover of our externally accessible services, as well as proximity-based access. The third is for the Unified Gateway to securely provide external access to some of our key applications. We deploy VPX appliances running in our VMware environment.

How has it helped my organization?

The GSLB feature allows us to move services between data centers. We can do this in either a planned or unplanned manner. We have experienced service provider outages at our primary data center and GSLB will kick in to automatically modify DNS records to point to a secondary data center (active/passive). We also make use of GeoIP information to point clients to the closest data center for accessing applications.

What is most valuable?

The features I find most useful are 

  • Load Balancing
  • GSLB
  • Unified Gateway.

I love being able to terminate connections to the boxes and look at all of the packet headers to determine which way I want to send the traffic next. GSLB provides amazing ability to do active/active or active/passive deployment of services. Unified Gateway allows me to provide secure external access to applications for suppliers and customers while requiring Multi-Factor Authentication.

What needs improvement?

The main areas for improvement would be around documentation and support. If a feature can be used in two or three ways, show that feature being used in all of those ways. Documentation seems to only cover the primary use case and leaves you to either run through trial and error or consult the user community. In terms of support, I have never actually had them solve any of my issues. I have always solved them myself and then provided the resolution to support.

For how long have I used the solution?

More than five years.

What other advice do I have?

I would rate the NetScaler a nine out of 10. It is a fantastic platform to work with and the features/functionality are top-notch. The only ding would be for the documentation, but the user community is fantastic.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user845064 - PeerSpot reviewer
EUC Architect with 1,001-5,000 employees
User
Apr 15, 2018
Provides customers with greater high availability for their enterprise applications within a single site and across multiple locations
Pros and Cons
  • "The MAS integration for HDX Insight has provided teams with significant visibility into network performance of the user's connection."
  • "The NetScaler appliance has provided a lot of customers with greater high availability for their enterprise applications within a single site and across multiple locations."
  • "Reducing the overhead required for AppFlow data collection, specifically for HDX Insight, would be a huge improvement."

What is our primary use case?

The NetScaler is used for front-end enterprise applications as well as Citrix deployments. We generally see deployments for secure remote access. In some cases, global load balancing is used in multi-data center deployments.

How has it helped my organization?

The NetScaler appliance has provided a lot of customers with greater high availability for their enterprise applications within a single site and across multiple locations. The largest, and potentially main reason to use Netscaler over the competition, is in Citrix environments. There is complete integration through the stack, and it has features which make it simple to securely provide access to enterprise data and applications.

What is most valuable?

The NetScaler Gateway has been extremely valuable for many reasons. We make use of the load balancing capabilities, including SSL offload and GSLB for high availability. The MAS integration for HDX Insight has provided teams with significant visibility into network performance of the user's connection.

What needs improvement?

Citrix has made steady improvements over the years. Personally, reducing the overhead required for AppFlow data collection, specifically for HDX Insight, would be a huge improvement.

For how long have I used the solution?

More than five years.
Disclosure: My company has a business relationship with this vendor other than being a customer. I work for a solutions advisor that partners with Citrix and many other vendors.
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it_user824772 - PeerSpot reviewer
Solutions Architect at a manufacturing company with 1,001-5,000 employees
Real User
Mar 6, 2018
The most valuable feature would be the permanent server
Pros and Cons
  • "The most valuable feature would be the Citrix permanent server, as it is cost-effective if you consider the permanent server and the management is easy with no downtimes."
  • "There are some features which are missing.​"

What is our primary use case?

The primary use for using it is the wholesale application and VDIs.

I have been working the cost factors, while the performance and application are good, the factory cost brought back to you is not. Therefore, we are currently comparing the product with Microsoft RemoteApp.

What is most valuable?

The most valuable feature would be the Citrix permanent server.

It is cost-effective, if you consider the permanent server. Also, the management is easy with no downtimes. 

What needs improvement?

There are some features which are missing.

What I am looking for is something like OneDrive. We are facing an issue with OneDrive on the XenApp and XenDesktop. We can't use OneDrive with what we have. So, a fully, operational OneDrive support is what I am looking for.

For how long have I used the solution?

Trial/evaluations only.

What do I think about the stability of the solution?

Stability is good.

What do I think about the scalability of the solution?

Scalability is good.

How are customer service and technical support?

We like working with Citrix technical support.

Which solution did I use previously and why did I switch?

I have been working with Citrix technology for the last 10 to 13 years. We have not switched solutions during this time. 

How was the initial setup?

From a Citrix perspective, it was straightforward. From the application perspective, there are some tweaks that we need to do. So, we are working on those tweaks.

Which other solutions did I evaluate?

Currently, we are evaluating the cost prospective from the BDA cost prospective. We are evaluating Microsoft and Citrix as they are the leaders in this solution. If you compare Citrix and Microsoft RemoteApp, Citrix is the best compared to RemoteApp. RemoteApp is basically meant for a small business use case.

What other advice do I have?

We are using Citrix XenApp and XenDesktop, but we are planning to now expand into the same product. 

Most important criteria when selecting a vendor: 

  • Cost
  • Performance
  • Stability
  • Scalability
  • High availability.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
System Administrator with 501-1,000 employees
Vendor
Aug 23, 2017
Easily integrates with other Citrix products
Pros and Cons
  • "Global load balancing between data centers."
  • "With Netscaler, we have a solution divided in two data centers, a secure and unique point of access, and balanced traffic between all the critical components in the Citrix solutions."
  • "I think there is always room for improvement in this type of solutions. For example, I think the GUI should be easy to understand."

What is most valuable?

There are a lot of them: 

  • Load balancing in communications 
  • Global load balancing between data centers 
  • The management 
  • Easy integration with other Citrix products. 

In the management topic, there are three levels: 

  1. 1st Level, most user-friendly, the GUI, in this level we can configures all the features and inclusive test the implementations. 
  2. 2nd Level Console, very helpful for easy access to all settings and troubleshooting problems, deep level in settings. 
  3. 3rd Level Shell, essential to troubleshooting. Direct access to all logging in the components.

Easy integration with Citrix Solution, NetScaler has wizards to help implementation of Citrix solutions, like XenApp/XenDesktop and Xenmobile.

How has it helped my organization?

In the organization, we have three systems based in Citrix technology, so there was logic to add a solution which give us security and a focal point of access. With Netscaler, we have a solution divided in two data centers, a secure and unique point of access, and balanced traffic between all the critical components in the Citrix solutions. For the last, we have a mature, solid, and secure component to complete the Citrix environment.

What needs improvement?

I think there is always room for improvement in this type of solutions. For example, I think the GUI should be easy to understand.

For how long have I used the solution?

I have used this version about one year, but Netscaler for about three years.

What do I think about the stability of the solution?

No, this is a Citrix product. This means there are gobs of documentation, and the support given by CItrix, it's very good.

What do I think about the scalability of the solution?

No. We have four virtual appliances working. If we need to increase, it's a simple process.

Which solution did I use previously and why did I switch?

No, the whole solution is based in Citrix technology.

How was the initial setup?

The system was easy, but the GSLB function was more difficult to configure and test.

What's my experience with pricing, setup cost, and licensing?

It all depends on the features that will be used and the number of accesses. 

Which other solutions did I evaluate?

No.

What other advice do I have?

It is important, almost crucial, to have some network knowledge. Have the technical design made, it is very simple to overcomplicate when using this product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Citrix / Virtualization Pre-Sales and Implementation Engg. at a tech vendor with 501-1,000 employees
Vendor
Aug 20, 2017
Content Redirection Works With Most Of The Web Application And Has Good Logics Behind It To Configure It
Pros and Cons
  • "Content Redirection and SSO integration with Citrix XenApp/XenDesktop. The GUI was wonderful."
  • "Content Redirection based on application data is a wonderful feature which works absolutely fine with most of the web application, and it has good logics behind it to configure it, and secondly, Single sign-on with Citrix's own applications, like XenApp and XenDesktop."
  • "Scripting and writing expressions need to be improved by putting logic behind the rules and improve policies involving some of the scripting part, which is a tedious task to do."
  • "Costly product and complicated licensing."

What is most valuable?

Content Redirection and SSO integration with Citrix XenApp/XenDesktop. The GUI was wonderful. Content Redirection based on application data is a wonderful feature which works absolutely fine with most of the web application, and it has good logics behind it to configure it, and secondly, Single sign-on with Citrix's own applications, like XenApp and XenDesktop.

How has it helped my organization?

I have given this solution to many customers of NetScaler. It helped many businesses to gain high availability for their particular web application tiers.

What needs improvement?

Scripting and writing expressions need to be improved by putting logic behind the rules and improve policies involving some of the scripting part, which is a tedious task to do.

For how long have I used the solution?

Almost two to three years.

What do I think about the stability of the solution?

Not as such, their Support Team and R&D Team were not able to give a solution in one case.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

An eight out of 10.

Which solution did I use previously and why did I switch?

I worked with KEMP and NetScaler.

How was the initial setup?

No, it is complicated and there is limited expertise in market for deployment.

What's my experience with pricing, setup cost, and licensing?

Costly product and complicated licensing.

Which other solutions did I evaluate?

I tried KEMP.

What other advice do I have?

Check the solution provided by Citrix twice and get a PoC done.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
PeerSpot user
network specialist at a pharma/biotech company with 1,001-5,000 employees
Real User
Aug 13, 2017
Load Balancing, Cache Redirection, Content Switching, All Connected With Traffic Management.
Pros and Cons
  • "Load balancing, cache redirection, content switching, all connected with traffic management."
  • "It was very easy, the NetScaler community is very big."
  • "Maybe creating policies with simple regular expressions."
  • "I had some problems with HA node movements."

What is most valuable?

Load balancing, cache redirection, content switching, all connected with traffic management.

How has it helped my organization?

We have removed all NLB clusters on web applications, increased HA for some applications and now we have possibilities such as rewrite and response with more flexible tools.

What needs improvement?

Maybe creating policies with simple regular expressions.

For how long have I used the solution?

This is my second year.

What do I think about the stability of the solution?

I had some problems with HA node movements.

What do I think about the scalability of the solution?

No, I had a small deployment with two nodes of NS.

How are customer service and technical support?

Very quick every time, even with Severity 4, with successful results.

Which solution did I use previously and why did I switch?

NGNX, but it was not my solution.

How was the initial setup?

It was very easy, the NetScaler community is very big. The GUI is very user friendly and not cumbersome.

What's my experience with pricing, setup cost, and licensing?

It's not for startups or SOHO.

Which other solutions did I evaluate?

We considered F5 Networks.

What other advice do I have?

It's a good choice for ADC; no marketing.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Engineer at a tech services company with 10,001+ employees
Real User
Jul 31, 2017
Some of the valuable features are Load balancing, SSL offload, and content switching.
Pros and Cons
  • "SSL Offload"
  • "It has helped them to increase application up-time, scalability, and enhanced application performance and security."
  • "I would like to see support for scripting, like "iRule", which gives you the option to implement any configuration which is not available out of the box."
  • "Sometimes there are stability issues with certain releases."

What is most valuable?

  • LB - Load balancing
  • SSL Offload
  • Content Switching
  • Responder
  • Re-write
  • App Firewall

How has it helped my organization?

Our company provides Managed Services and does Service Integration for our customers. We have deployed Citrix NetScaler for many customers. It has helped them to increase application up-time, scalability, and enhanced application performance and security.

What needs improvement?

I would like to see support for scripting, like "iRule", which gives you the option to implement any configuration which is not available out of the box. I would also like to see support for OCSP stapling.

For how long have I used the solution?

We have used this solution for five years.

What do I think about the stability of the solution?

Sometimes there are stability issues with certain releases.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

I would rate the level of technical support as excellent.

Which solution did I use previously and why did I switch?

We work with multiple ADC vendors.

How was the initial setup?

The initial setup had very few steps involved and the network settings were simple.

Which other solutions did I evaluate?

We work with all OEMs.

Disclosure: My company has a business relationship with this vendor other than being a customer. We are channel partners.
PeerSpot user
IT Infrastructure Analyst at WEG
Real User
Jul 31, 2017
Some of the valuable features are load balancing, reverse proxy, and AAA authentication.
Pros and Cons
  • "NetScaler Gateway: Why? Availability/Security: We delivered more than 200 applications thru Xenapp. This feature give us the possibility to deliver the applications anywhere. Currently, 30% of access is made through our NetScaler Gateway (Internet connections)."
  • "The product provides some templates to integrate with applications like MS Exchange, MS SharePoint, SAP Enterprise Portal, and others. However, the last update for these templates was 2013 (lots of applications are running on versions newer then 2013)."
  • "The initial setup was complex."

What is most valuable?

  • Load Balancing: Why? Availability/Performance: Those are the core features of the product and the main reason for the purchase of an ADC in my company. These features bring a lot of resources that improve the experience of the users.
  • NetScaler Gateway: Why? Availability/Security: We delivered more than 200 applications thru Xenapp. This feature give us the possibility to deliver the applications anywhere. Currently, 30% of access is made through our NetScaler Gateway (Internet connections).
  • Global Server Load Balancing: Why? Availability: Bring us the possibility to load balance our ISPs links, delivering DNS responses thru available ISP providers.
  • Reverse Proxy/AAA Authentication: Why? Availability/Security: Many local websites/applications are now available through the internet, with NetScaler acting as reverse proxy, and through AAA authentication in order to authenticate only necessary users.

How has it helped my organization?

We are replacing the necessity of any kind of load balance software/components (like Microsoft NLB, SAP Web Dispatcher, DNS Round Robin) and begin to centralize all Load Balancing necessities in the same NetScaler Hardware.

What needs improvement?

The product provides some templates to integrate with applications like MS Exchange, MS SharePoint, SAP Enterprise Portal, and others. However, the last update for these templates was 2013 (lots of applications are running on versions newer then 2013).

For how long have I used the solution?

We have used this solution for four years.

What do I think about the stability of the solution?

We deployed this solution in a two-node cluster. In the beginning, we struggled to make it work properly. We also felt a lack of documentation for complex environments like ours. After some time and with external help, we make it work as it was supposed to function.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How is customer service and technical support?

I would give technical support a rating of 7/10.

How was the initial setup?

The initial setup was complex. Usually, NetScaler implementations are made using the HA feature. We adopted the cluster feature. We noticed that there was a lack of knowledge from the community and Citrix support in this area. Our complex environment of network made the initial setup more difficult.

Which other solutions did I evaluate?

We evaluated F5 and Brocade.

What other advice do I have?

Be careful in the choice of a partner to implement this product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: June 2026
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