I like the solution's simplicity compared to Citrix's on-prem solutions. Citrix is not an easy technology, but they tend to make things very simple now.
System administrator at a construction company with 11-50 employees
The solution’s simplicity is good, but its pricing should be improved
Pros and Cons
- "I like the solution's simplicity compared to Citrix's on-prem solutions."
- "The solution's pricing is a big concern and should be improved."
What is most valuable?
What needs improvement?
The solution's pricing is a big concern and should be improved.
How are customer service and support?
I prefer not to contact the solution's technical support. They will not resolve the problem, and we will have to do it ourselves.
How was the initial setup?
I rate Citrix Web App and API Protection a six out of ten for the ease of its initial setup.
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What's my experience with pricing, setup cost, and licensing?
On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing an eight or nine out of ten.
What other advice do I have?
I have been working with Citrix for more than eight years. I recently discovered Parallels RAS, which is better than Citrix in terms of cost and simplicity. Unlike Citrix, Parallels RAS is an all-in-one solution, and it's easy to deploy.
Overall, I rate Citrix Web App and API Protection a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at Fencesense
Seamless integration, robust, and useful UI
Pros and Cons
- "The most valuable feature of Citrix NetScaler was the seamless integration. Additionally, the UI is good."
- "Citrix NetScaler has been recently acquired by another company and the support has been negatively impacted, the solution is at its end of life. The support for the solution could improve. The sales team needs to be improved."
What is our primary use case?
The main use of Citrix NetScaler was for application integration. My clients wanted their applications to be managed through Citrix NetScaler.
What is most valuable?
The most valuable feature of Citrix NetScaler was the seamless integration. Additionally, the UI is good.
What needs improvement?
Citrix NetScaler has been recently acquired by another company and the support has been negatively impacted, the solution is at its end of life. The support for the solution could improve. The sales team needs to be improved.
For how long have I used the solution?
I have used Citrix NetScaler within the last 12 months.
What do I think about the stability of the solution?
Citrix NetScaler is stable and robust.
What do I think about the scalability of the solution?
Citrix NetScaler is scalable but could improve.
I have three to four customers.
I rate the scalability of Citrix NetScaler a seven out of ten.
How are customer service and support?
The video technical support from Citrix NetScaler was satisfactory.
How was the initial setup?
The initial setup of Citrix NetScaler is straightforward. The process is easier than competitors. The solution took us approximately 20 days to deploy because we had many applications that needed to be scheduled.
The requirement was to provide load balancing of multiple applications and publish all the applications behind Citrix NetScaler.
What's my experience with pricing, setup cost, and licensing?
The license for Citrix NetScaler is on an annual basis and it is reasonably priced.
What other advice do I have?
I would not recommend this solution to others.
I rate Citrix NetScaler an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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Technical Support Engineer at Greenware Technologies LLC
A complete solution that is customizable, easy to configure, and has the most features
Pros and Cons
- "The maintenance of the solution is not complex."
- "The vendor provides frequent patches, however, the security of the website has room for improvement."
What is our primary use case?
Citrix NetScaler is an Application Delivery Controller which we use to manage our gateway load balancing and web solution.
How has it helped my organization?
Citrix NetScaler supports our virtual appliance solutions.
What is most valuable?
Citrix NetScaler is a complete solution that is customizable, easy to configure, and has the most features.
What needs improvement?
Citrix NetScaler has stopped supporting the older versions and that has made it difficult for some of our clients. I would like to have continued support for older versions of the solution.
The vendor provides frequent patches, however, the security of the website has room for improvement.
The cost of the solution has room for improvement.
For how long have I used the solution?
I have been using the solution for almost six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The tech support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The older version was complex to set up but now the solution's GUI is easy to configure.
The deployment consists of going to the storefront and configuring Citrix NetScaler on-premises.
The deployment does not take long but after the basic configuration, we have to customize based on the customer's requirements.
What about the implementation team?
The implementation is completed in-house.
What was our ROI?
Our clients have seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
I give the price of the solution a seven out of ten.
What other advice do I have?
I give the solution an eight out of ten.
The maintenance of the solution is not complex.
Citrix NetScaler is the best Application Delivery Controller on the market and I recommend it to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Senior Network Engineer at a legal firm with 201-500 employees
A stable solution to facilitate Citric remote access, with a very complicated configuration process
Pros and Cons
- "We appreciate that this solution facilitates our access to Citrix internet."
- "We would like to see some fairly large scale improvement in the configuration process for this solution."
What is our primary use case?
We solely use this solution for Citrix remote access.
How has it helped my organization?
This has allowed us to secure Citrix remote access from the internet, as it is currently the only solution available that enables this.
What is most valuable?
We appreciate that this solution facilitates our access to Citrix internet.
What needs improvement?
We would like to see some fairly large scale improvement in the configuration process for this solution.
This solution carries a high price point, which we would like to see some reduction in.
For how long have I used the solution?
We have been using this solution for 10 years now.
What do I think about the stability of the solution?
We have found this to be a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution in our experience.
How was the initial setup?
The setup for this solution is fairly complex.
What other advice do I have?
We would rate this solution a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Consultant at a financial services firm with 11-50 employees
Straightforward and basic deployment, excellent scalability, and good stability
Pros and Cons
- "The most valuable features are for the ADMs and the overall monitoring environment."
- "I would like to see the virtual and desktop license included in the pricing."
What is our primary use case?
The primary use case is for troubleshooting how users are experiencing the Citrix environment.
What is most valuable?
The most valuable features are for the ADMs and the overall monitoring environment.
What needs improvement?
I would like to see the virtual and desktop license included in the pricing.
For how long have I used the solution?
I have been working with Citrix ADM for a number of years.
What do I think about the scalability of the solution?
I have found the scalability to be acceptable.
How was the initial setup?
The initial setup was straightforward and simple. The installation took about an hour.
What about the implementation team?
I did the installation in-house.
What's my experience with pricing, setup cost, and licensing?
The pricing could be lower. The actual device itself is included in the license, so the fact that you have to license virtual machines on it is the price point that could be lower.
What other advice do I have?
I would rate Citrix ADM an eight on a scale of one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Manager at a tech services company with 1-10 employees
Scalable, stable, and provides great technical support
Pros and Cons
- "What I like most about Citrix NetScaler is its stability, and I didn't see a lot of issues with it."
- "The setup for Citrix NetScaler has room for improvement. It could be easier."
What is our primary use case?
We use Citrix NetScaler as an access gateway for many virtual apps and desktops. We're also using the solution for load-balancing and content-switching purposes.
What is most valuable?
What I like most about Citrix NetScaler is its stability, and I didn't see a lot of issues with it.
What needs improvement?
The setup for Citrix NetScaler has room for improvement. It could be easier.
For how long have I used the solution?
I've been working with Citrix NetScaler for five years.
What do I think about the stability of the solution?
Citrix NetScaler is pretty stable.
What do I think about the scalability of the solution?
Citrix NetScaler is a scalable solution.
How are customer service and support?
I found Citrix NetScaler support great.
How was the initial setup?
The initial setup for Citrix NetScaler is complex.
How long it takes to deploy Citrix NetScaler varies from one day to one month, depending on the customer's environment. Deployment time is different every time.
What's my experience with pricing, setup cost, and licensing?
The client pays for the Citrix NetScaler license annually.
What other advice do I have?
I have five hundred to six hundred clients using Citrix NetScaler.
I recommend the solution to other people who want to use it.
My rating for Citrix NetScaler is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Founder at ASSISTA
Effective firewall, highly scalable, and useful load balancing
Pros and Cons
- "The most valuable features of Citrix ADC are load balancing and application firewall."
- "Citrix ADC is highly scalable; you can upgrade it and increase the bandwidth or add more security features, starting from the basic standard version up to the Platinum version."
- "Overall the price of Citrix ADC could be more competitive."
- "Overall the price of Citrix ADC could be more competitive."
What is our primary use case?
We are using Citrix ADC for SSL offloads and security, secure remote access, loads balancing, and application firewall, web application firewall.
What is most valuable?
The most valuable features of Citrix ADC are load balancing and application firewall.
What needs improvement?
Overall the price of Citrix ADC could be more competitive.
For how long have I used the solution?
I have been using Citrix ADC for approximately 10 years.
What do I think about the stability of the solution?
The stability of Citrix ADC is good.
What do I think about the scalability of the solution?
Citrix ADC is highly scalable. You can upgrade it and put increase the bandwidth or add more security features. You can start from the basic standard version, up to the Platinum version.
How was the initial setup?
Citrix ADC's initial setup was simple. The full process took approximately a half-day.
What about the implementation team?
We did the implementation of Citrix ADC in-house because we have the Citrix consultancy services for our customers. They utilize our services on-premise, and in-house. However, typically, the end-user customers, for private/public cloud, have to have some deep technical knowledge. It's not for every IT person to implement. That's why the consulting team is needed to implement these kinds of solutions because they're very sensitive and high critical position in terms of application firewall, et cetera.
We have one person who handles the support of our Citrix ADC. For our customers, we use one person for their support.
What's my experience with pricing, setup cost, and licensing?
Citrix ADC could improve the price and make it less expensive, other competitors have a better prices. This would allow Citrix ADC to keep dominating the market.
What other advice do I have?
It is a very good solution.
I rate Citrix ADC a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Business Consultant at a tech services company with 10,001+ employees
Excellent for application delivery and security; improves performance
Pros and Cons
- "The solution improves security performance."
- "With Citrix ADC, our clients can improve their security, performance, and they can escalate when they need it."
- "This is an expensive solution."
- "When it comes to all Citrix products, price is an issue, because all their products are complete solutions."
What is our primary use case?
Our company is based in Ecuador. I'm a key account manager and a business consultant.
What is most valuable?
With Citrix ADC, our clients can improve their security, performance, and they can escalate when they need it. It's a complete solution for application delivery and security.
What needs improvement?
When it comes to all Citrix products, price is an issue, because all their products are complete solutions. They have all the characteristics that our clients require, but it almost falls down when we are competing with less expensive solutions.
In Ecuador, people don't just rely on the functionalities of a solution, the price point is very important, even though they know that Citrix is a better product. I'd like to see a different licensing model that would take all that into account.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable and flexible.
How are customer service and support?
Most of our clients don't require support for the product. We manage the solution and organize periodical maintenance. If there are any firmware updates or a patch that Citrix has released, we install them.
How was the initial setup?
The implementation is quite difficult. We have one person who is certified in the solution and has a lot of experience with the products. Our other technicians don't have as much experience and implementation of ADC is complex for them.
What other advice do I have?
Citrix ADC is one of the main elements of the SEA approach that Garner has released. Users can manage their applications, as well as monitor and improve all the security that they need.
I rate this solution 10 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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