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reviewer2077572 - PeerSpot reviewer
IT Consultant at a financial services firm with 11-50 employees
Real User
Straightforward and basic deployment, excellent scalability, and good stability
Pros and Cons
  • "The most valuable features are for the ADMs and the overall monitoring environment."
  • "I would like to see the virtual and desktop license included in the pricing."

What is our primary use case?

The primary use case is for troubleshooting how users are experiencing the Citrix environment.

What is most valuable?

The most valuable features are for the ADMs and the overall monitoring environment.

What needs improvement?

I would like to see the virtual and desktop license included in the pricing.

For how long have I used the solution?

I have been working with Citrix ADM for a number of years.

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What do I think about the scalability of the solution?

I have found the scalability to be acceptable.

How was the initial setup?

The initial setup was straightforward and simple. The installation took about an hour.

What about the implementation team?

I did the installation in-house.

What's my experience with pricing, setup cost, and licensing?

The pricing could be lower. The actual device itself is included in the license, so the fact that you have to license virtual machines on it is the price point that could be lower.

What other advice do I have?

I would rate Citrix ADM an eight on a scale of one to ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Regional Director at iSecureMind
Reseller
Top 5Leaderboard
Easy to manage and affordable with good security, performance, and high availability
Pros and Cons
  • "High availability, performance, and security are the main pillars. It enhances the security for accessing the applications."
  • "It does not have a sandbox cloud service and antivirus. It should have on-prem or cloud sandboxing and antivirus."

What is our primary use case?

It has many use cases. It is used for the high availability of the service and for connecting local sites or geolocation sites called GSNP. 

We are selling all of its models. Citrix ADC can be deployed on the cloud or on-premises.

How has it helped my organization?

Citrix ADC has increased the productivity of the staff by keeping all the applications available all the time.

It also increased the security of the online application by enabling the web application firewall feature.

With the amazing scalability features of the Citric ADC, we have been able to save money.

What is most valuable?

High availability, performance, scalability, and security are the main pillars. It enhances the security for accessing the applications.

It is very user-friendly, and it works fine. The management of the device is very easy from a technical perspective.

What needs improvement?

It does not have a sandbox cloud service and antivirus. It should have on-prem or cloud sandboxing and antivirus.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

They have awesome support. I can give them a four and a half out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

It has a medium level of complexity. It is not complex, and it is also not that easy.

What's my experience with pricing, setup cost, and licensing?

Its price is comparable to others and affordable.

What other advice do I have?

I would advise doing proper sizing and proper configuration to get the maximum benefits of this solution.

I would rate Citrix ADC an eight out of ten. Everything is very good in this solution.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
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NetScaler
May 2025
Learn what your peers think about NetScaler. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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System Engeneer at CROC
Real User
Good load balancing exchange, simple manual configuration, and automatic deployment
Pros and Cons
  • "It is simple for both IT specialists and customers."
  • "The technical support could be improved. They do not respond or assist customers in a timely manner."

What is our primary use case?

Citrix ADC is primarily used for load balancing exchange and other internal IT systems.

What is most valuable?

It is simple for both IT specialists and customers. With other products, we cannot leave the customer untrained. We can leave the customer during the early stages using Citrix ADC.

What needs improvement?

The stability of Citrix ADC needs to be improved.

The technical support could be improved. They do not respond or assist customers in a timely manner.

For how long have I used the solution?

I have been working with Citrix ADC for approximately eight years.

It is typically deployed on-premises, but it is occasionally deployed on a hybrid cloud.

What do I think about the stability of the solution?

There have been many crashes since the last build.

What do I think about the scalability of the solution?

Citrix ADC is easy to scale.

How are customer service and support?

Technical support is different in every situation. In one case it went very well and quickly other cases it took longer.

Technical support could improve, but it is possible that my issue was complicated.

Which solution did I use previously and why did I switch?

I am also working with F5, Kemp, Barracuda, Cisco, and NGINX.

Loadbalancer.org is less complex than Citrix. In some cases, our customers do not have an engineer on staff who can support this device.

These customers have a large number of Linux engineers but don't have the money. We suggested using Loadbalancer.org and other open-source tools. Many customers are of different sizes and have different budgets.

How was the initial setup?

The installation is simple for both manual configuration and automatic deployment.

What other advice do I have?

Our company is partners with Citrix and F5 BIG-IP.

I would rate Citrix ADC an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1220262 - PeerSpot reviewer
Customer Service Engineer at a tech services company with 51-200 employees
Real User
Good load balancing and web application firewall functionality
Pros and Cons
  • "The most valuable feature is load balancing."
  • "The WAF component needs to be simplified so that it is easier to use."

What is our primary use case?

This solution acts as my web server, web application server, firewall, and load balancer. I also use it for IPSec 4 to IPSec 6 conversion.

What is most valuable?

The most valuable feature is load balancing. This solution will do both global and local load balancing.

The WAF features are very helpful.

What needs improvement?

The WAF component needs to be simplified so that it is easier to use.

In the next release, I would like to see more firewall policy support.

For how long have I used the solution?

I have been using Citrix NetScaler VPX for about five years.

What do I think about the stability of the solution?

There are a few bugs here and there, but technical support has been able to assist with them.

What do I think about the scalability of the solution?

This solution is easy to scale if we have up to ten servers, but much higher and we need to use a different level of license. It is a little bit expensive.

We have approximately 2,000 users.

How are customer service and technical support?

I am quite satisfied with the technical support.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

I installed this solution with the help of my own team.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees including technical support are approximately $3,500 USD.

Which other solutions did I evaluate?

We evaluated a solution by F5, but we found it to be a little complex and we didn't proceed with it.

What other advice do I have?

My advice for anybody who is considering this product is that it works best for small-scale industry. I would recommend this for a small business, but not for larger organizations. It works quite well for 1,000 or 2,000 users, but I would not recommend more than that.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Technical Architect at a computer software company with 10,001+ employees
Real User
An application delivery controller with a useful app flow feature, but documentation could be better
Pros and Cons
  • "I like app flows and custom flows. They integrate with multiple flows."
  • "Citrix ADC is a complex product, and it takes time to understand these things. But the documentation is poor, and the deployment is difficult. Integration could also be better because what I find is that you cannot easily integrate the panel in the second sector. What I have found is that in the last index, there is a limitation when getting validated. Technical support could also be better."

What is most valuable?

I like app flows and custom flows. They integrate with multiple flows.

What needs improvement?

Citrix ADC is a complex product, and it takes time to understand these things. But the documentation is poor, and the deployment is difficult. Integration could also be better because what I find is that you cannot easily integrate the panel in the second sector. What I have found is that in the last index, there is a limitation when getting validated. Technical support could also be better.

For how long have I used the solution?

I have been working with Citrix ADC for about six months.

How are customer service and technical support?

My impression is that they are okay but have room for improvement. Technical support is not excellent, but not that bad either. In some cases, in some calls, we got the answer upfront, or one was given later. But most of the time, we have to do a follow-up call.

How was the initial setup?

The initial setup was complex for me.

What other advice do I have?

I would recommend this solution to potential users because most are working from home in today's scenario. 

On a scale from one to ten, I would give Citrix ADC a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vice President (Technology) at Shaligram Infotech LLP
Real User
Availability on all devices enables better performance for technology applications
Pros and Cons
  • "Available on any device and can be accessed on a wide area network."
  • "Deployment is complicated."

What is our primary use case?

We use this solution for screening access, so certain people have access to certain applications. It's a good solution to deliver applications to users who are located in geographically distinct locations. The product means you can have control and still deliver the applications. We have a partnership with Citrix and I'm technology vice president. 

What is most valuable?

I like that the solution can be made available on any device and can be accessed on a wide area network - it allows for better performance for technology applications.

What needs improvement?

The process itself could be improved by making it more flexible because it has become really complicated to deploy. Implementing the application delivery mechanism model system has become more difficult over time and more complicated to handle.

I would like to see a simplification of initials. 

For how long have I used the solution?

I've been using this solution for a very long time, since it was first established. 

What do I think about the stability of the solution?

It's a stable solution. 

What do I think about the scalability of the solution?

It's a scalable solution. 

How are customer service and technical support?

Technical support is average, sometimes response times are a little slow.

How was the initial setup?

Deployment takes quite a lot of planning and the cost of implementation is based on the number of users. You need to have clarity about the architecture to get an idea of how long deployment will take.  

What other advice do I have?

If a company wants to have a secure environment and they want the performance then this is a good solution.

I would rate this solution a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network Support Officer at Flour Mills of Nigeria Plc
Real User
A stable and lightweight gateway for application delivery
Pros and Cons
  • "My customers have told me that the performance of this solution is good."
  • "I would like to see multifactor authentication added to this solution to improve the security."

What is our primary use case?

The primary use of this solution is application delivery. It provides access.

This solution is a gateway to the public cloud.

What is most valuable?

The most valuable feature of this solution is that it is very light. Once you log in, you have your applications delivered. It is not heavy over the internet or the web.

My customers have told me that the performance of this solution is good.

What needs improvement?

I would like to see multifactor authentication added to this solution to improve the security.

For how long have I used the solution?

We have been using this solution for three or four years.

What do I think about the stability of the solution?

In terms of stability, this solution is quite good.

What do I think about the scalability of the solution?

There are some things that I am not fully clear about when it comes to the physical appliance because I have not used it before. Currently, I am using the virtual appliance and it is scalable.

We have approximately one hundred users. We have no plans to increase usage at this time.

How are customer service and technical support?

My consultant handles the first level of technical support for me.

Which solution did I use previously and why did I switch?

I have not tried other solutions.

How was the initial setup?

The initial setup of this solution is not complex. I think that it's quite simple.

The deployment takes approximately one or two days.

What about the implementation team?

I have a consultant who handles the deployment of this solution for me.

What other advice do I have?

We have the option of configuring the workspace or the receiver for clients to connect, or they can use the URL option and then login. I prefer using the URL that is on the web.

This is a solution that I have used for years and I recommend it.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Anu Vijayarajah - PeerSpot reviewer
Cloud Network Specialist at a tech services company with 11-50 employees
Real User
Is user-friendly, stable, and easy to set up
Pros and Cons
  • "I found that the GUI was very easy to to navigate. If you were looking for something, it was fairly easy to find. There's a lot of third-party documentation and information available online as well."
  • "Citrix should offer a demo or free-trial version of NetScaler. Several other vendors do, but Citrix does not. Pricing should also be more readily available."

What is our primary use case?

We used it mainly for GSLB (Global Server Load Balancing). It was the intelligent DNS service.

What is most valuable?

I found that the GUI was very easy to to navigate. If you were looking for something, it was fairly easy to find. There's a lot of third-party documentation and information available online as well.

What needs improvement?

Citrix should offer a demo or free-trial version of NetScaler. Several other vendors do, but Citrix does not.

Pricing should also be more readily available.

For how long have I used the solution?

We deployed Citrix NetScaler in 2018, and I've worked with it for four years.

What do I think about the stability of the solution?

In the four years I was working on it, we didn't have a single incident. There were no crashes or abnormal behavior. We found it to be very stable.

What do I think about the scalability of the solution?

We didn't have any issues with scalability.

How are customer service and support?

I've contacted technical support once, and their response was timely. There were no issues.

How was the initial setup?

I found the initial setup to be very easy.

What's my experience with pricing, setup cost, and licensing?

Citrix NetScaler's pricing is slightly above average but not overly expensive. I would consider F5 BIG IP to be the most expensive, Citrix NetScaler to be the second most expensive, and then Kemp Load Balancer to be the third.

What other advice do I have?

I am really happy with Citrix NetScaler in terms of the stability and user-friendliness of the user interface. It's easy to set up as well, and I'd rate it at nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free NetScaler Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free NetScaler Report and get advice and tips from experienced pros sharing their opinions.