Not many of our customers use the solution's web application firewall. We use the solution's IP Reputation and bot protection features. We use the solution mostly as Citrix and Gateway ICA proxy and load balancing. There are a lot of changes with the solution, but Citrix NetScaler has quite a comprehensive portfolio of training courses.
Senior Systems Engineer at a computer software company with 5,001-10,000 employees
Provides IP Reputation and bot protection features and can be used for load balancing purposes
Pros and Cons
- "We use the solution's IP Reputation and bot protection features."
- "The licensing model and technical support of the solution could be improved."
What is most valuable?
What needs improvement?
The licensing model and technical support of the solution could be improved. The exchange rate with the local currency contributes a lot to why some of our customers are looking at alternatives.
For how long have I used the solution?
I have been working with Citrix NetScaler since it first came onto the market. I have been using the solution before the Gateway feature was a part of NetScaler, and it was a stand-alone product. I have been using the solution since Citrix acquired the product.
What do I think about the scalability of the solution?
Citrix NetScaler is a scalable solution.
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What other advice do I have?
Citrix NetScaler has many features. The solution's basic features, like load balancing and Gateway, are pretty easy to use. It becomes complicated very, very quickly in large environments because it has many features. I would recommend the solution to other users.
There are much cheaper alternatives if you just need the solution for basic load balancing. There are no alternatives to Citrix NetScaler if you want to use it as a Gateway and access it from the public network. Integrating Citrix NetScaler with the existing infrastructure and applications is pretty straightforward once you get the hang of things.
Overall, I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

HCI & Citrix Senior Systems Engineer at Teleconsys
Good stability and provides a scalable access gateway
Pros and Cons
- "Its customer support service is good."
- "We face challenges with the solution's firmware upgrades frequently."
What is our primary use case?
I use the solution for its access gateway and endpoint management features to balance services.
What is most valuable?
The solution's most valuable features are low latency, reverse proxy, content switching, and access gateway.
What needs improvement?
We face challenges with the solution's firmware upgrades frequently. They should improve this particular area.
For how long have I used the solution?
I have been using the solution for nine years.
What do I think about the stability of the solution?
I rate the solution's stability as an eight.
What do I think about the scalability of the solution?
It is a very scalable solution.
How are customer service and support?
The solution's technical support team is good.
How was the initial setup?
The solution's initial setup was straightforward. The deployment takes only a few hours. I rate the process a ten out of ten.
What's my experience with pricing, setup cost, and licensing?
It is an enterprise solution. Thus, its costs are reasonable.
What other advice do I have?
I recommend the solution to others and rate it as a ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
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Founder at Fencesense
Seamless integration, robust, and useful UI
Pros and Cons
- "The most valuable feature of Citrix NetScaler was the seamless integration. Additionally, the UI is good."
- "Citrix NetScaler has been recently acquired by another company and the support has been negatively impacted, the solution is at its end of life. The support for the solution could improve. The sales team needs to be improved."
What is our primary use case?
The main use of Citrix NetScaler was for application integration. My clients wanted their applications to be managed through Citrix NetScaler.
What is most valuable?
The most valuable feature of Citrix NetScaler was the seamless integration. Additionally, the UI is good.
What needs improvement?
Citrix NetScaler has been recently acquired by another company and the support has been negatively impacted, the solution is at its end of life. The support for the solution could improve. The sales team needs to be improved.
For how long have I used the solution?
I have used Citrix NetScaler within the last 12 months.
What do I think about the stability of the solution?
Citrix NetScaler is stable and robust.
What do I think about the scalability of the solution?
Citrix NetScaler is scalable but could improve.
I have three to four customers.
I rate the scalability of Citrix NetScaler a seven out of ten.
How are customer service and support?
The video technical support from Citrix NetScaler was satisfactory.
How was the initial setup?
The initial setup of Citrix NetScaler is straightforward. The process is easier than competitors. The solution took us approximately 20 days to deploy because we had many applications that needed to be scheduled.
The requirement was to provide load balancing of multiple applications and publish all the applications behind Citrix NetScaler.
What's my experience with pricing, setup cost, and licensing?
The license for Citrix NetScaler is on an annual basis and it is reasonably priced.
What other advice do I have?
I would not recommend this solution to others.
I rate Citrix NetScaler an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Technical Support Engineer at Greenware Technologies LLC
A complete solution that is customizable, easy to configure, and has the most features
Pros and Cons
- "The maintenance of the solution is not complex."
- "The vendor provides frequent patches, however, the security of the website has room for improvement."
What is our primary use case?
Citrix NetScaler is an Application Delivery Controller which we use to manage our gateway load balancing and web solution.
How has it helped my organization?
Citrix NetScaler supports our virtual appliance solutions.
What is most valuable?
Citrix NetScaler is a complete solution that is customizable, easy to configure, and has the most features.
What needs improvement?
Citrix NetScaler has stopped supporting the older versions and that has made it difficult for some of our clients. I would like to have continued support for older versions of the solution.
The vendor provides frequent patches, however, the security of the website has room for improvement.
The cost of the solution has room for improvement.
For how long have I used the solution?
I have been using the solution for almost six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The tech support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The older version was complex to set up but now the solution's GUI is easy to configure.
The deployment consists of going to the storefront and configuring Citrix NetScaler on-premises.
The deployment does not take long but after the basic configuration, we have to customize based on the customer's requirements.
What about the implementation team?
The implementation is completed in-house.
What was our ROI?
Our clients have seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
I give the price of the solution a seven out of ten.
What other advice do I have?
I give the solution an eight out of ten.
The maintenance of the solution is not complex.
Citrix NetScaler is the best Application Delivery Controller on the market and I recommend it to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
IT Consultant at a financial services firm with 11-50 employees
Straightforward and basic deployment, excellent scalability, and good stability
Pros and Cons
- "The most valuable features are for the ADMs and the overall monitoring environment."
- "I would like to see the virtual and desktop license included in the pricing."
What is our primary use case?
The primary use case is for troubleshooting how users are experiencing the Citrix environment.
What is most valuable?
The most valuable features are for the ADMs and the overall monitoring environment.
What needs improvement?
I would like to see the virtual and desktop license included in the pricing.
For how long have I used the solution?
I have been working with Citrix ADM for a number of years.
What do I think about the scalability of the solution?
I have found the scalability to be acceptable.
How was the initial setup?
The initial setup was straightforward and simple. The installation took about an hour.
What about the implementation team?
I did the installation in-house.
What's my experience with pricing, setup cost, and licensing?
The pricing could be lower. The actual device itself is included in the license, so the fact that you have to license virtual machines on it is the price point that could be lower.
What other advice do I have?
I would rate Citrix ADM an eight on a scale of one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Manager at a tech services company with 1-10 employees
Scalable, stable, and provides great technical support
Pros and Cons
- "What I like most about Citrix NetScaler is its stability, and I didn't see a lot of issues with it."
- "The setup for Citrix NetScaler has room for improvement. It could be easier."
What is our primary use case?
We use Citrix NetScaler as an access gateway for many virtual apps and desktops. We're also using the solution for load-balancing and content-switching purposes.
What is most valuable?
What I like most about Citrix NetScaler is its stability, and I didn't see a lot of issues with it.
What needs improvement?
The setup for Citrix NetScaler has room for improvement. It could be easier.
For how long have I used the solution?
I've been working with Citrix NetScaler for five years.
What do I think about the stability of the solution?
Citrix NetScaler is pretty stable.
What do I think about the scalability of the solution?
Citrix NetScaler is a scalable solution.
How are customer service and support?
I found Citrix NetScaler support great.
How was the initial setup?
The initial setup for Citrix NetScaler is complex.
How long it takes to deploy Citrix NetScaler varies from one day to one month, depending on the customer's environment. Deployment time is different every time.
What's my experience with pricing, setup cost, and licensing?
The client pays for the Citrix NetScaler license annually.
What other advice do I have?
I have five hundred to six hundred clients using Citrix NetScaler.
I recommend the solution to other people who want to use it.
My rating for Citrix NetScaler is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Enterprise architect at Kyndryl
Is easy to use and manage but needs to integrate better with third party applications
Pros and Cons
- "I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications."
- "Integration with other third party providers and third party applications could be better because it can be a bit complex at present."
What is our primary use case?
We use it for our clients' the desktops for their virtual machines.
What is most valuable?
I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications.
What needs improvement?
Integration with other third party providers and third party applications could be better because it can be a bit complex at present.
Screen resolution needs improvement as well.
For how long have I used the solution?
I've been using it for two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
Technical support has been helpful.
How was the initial setup?
Citrix ADC is quite easy to set up, and the deployment took us about four to five days. However, if all factors are available it should take a couple of hours.
What other advice do I have?
I would suggest that you use Citrix ADC, but you may need to watch out a bit for possible latency issues when you use some of their virtualization solutions. However, it's still good, compared to some other products.
I would rate Citrix ADC at seven on a scale from one to ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Founder at ASSISTA
Effective firewall, highly scalable, and useful load balancing
Pros and Cons
- "The most valuable features of Citrix ADC are load balancing and application firewall."
- "Overall the price of Citrix ADC could be more competitive."
What is our primary use case?
We are using Citrix ADC for SSL offloads and security, secure remote access, loads balancing, and application firewall, web application firewall.
What is most valuable?
The most valuable features of Citrix ADC are load balancing and application firewall.
What needs improvement?
Overall the price of Citrix ADC could be more competitive.
For how long have I used the solution?
I have been using Citrix ADC for approximately 10 years.
What do I think about the stability of the solution?
The stability of Citrix ADC is good.
What do I think about the scalability of the solution?
Citrix ADC is highly scalable. You can upgrade it and put increase the bandwidth or add more security features. You can start from the basic standard version, up to the Platinum version.
How was the initial setup?
Citrix ADC's initial setup was simple. The full process took approximately a half-day.
What about the implementation team?
We did the implementation of Citrix ADC in-house because we have the Citrix consultancy services for our customers. They utilize our services on-premise, and in-house. However, typically, the end-user customers, for private/public cloud, have to have some deep technical knowledge. It's not for every IT person to implement. That's why the consulting team is needed to implement these kinds of solutions because they're very sensitive and high critical position in terms of application firewall, et cetera.
We have one person who handles the support of our Citrix ADC. For our customers, we use one person for their support.
What's my experience with pricing, setup cost, and licensing?
Citrix ADC could improve the price and make it less expensive, other competitors have a better prices. This would allow Citrix ADC to keep dominating the market.
What other advice do I have?
It is a very good solution.
I rate Citrix ADC a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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