NetScaler Reviews

With Citrix ADM, one can manage NetScaler and ADC. One can also gather data on remote users, especially information on their bandwidth and the resources they use.

Feature, wise, one of the things that I use is the SSL dashboard to make sure my certificates are up-to-date on my NetScalers. So, it's very handy.

Some features of Citrix ADM are available on the cloud, which could really be helpful if they were available on an on-premise version. At the moment, I can't explain it in detail since I don't utilize the Microapps or StyleBooks in the solution, even though both are available in the cloud version. However, they are not available in the on-premise version. So, I use the on-premise version.

I have experience with Citrix ADM for twenty years. I am a reseller and a partner of Citrix.

It's a virtual appliance, and once it's up and running, it just runs. So, it is a stable product.

Just one solution can handle thousands of users and hundreds of ADCs. So, it is a very convenient tool to use.

Currently, the support team is experiencing a shortage of staff, making it difficult for users to reach someone knowledgeable.

The solution's initial setup was very easy. If ten means super easy, I rate it only an eight on a rating bar.

I would recommend those planning to use the solution, especially if they use or have ADCs or NetScalers in their environment. There are a lot of people who don't use the solution when they should.

There's still a lot of scope for growth and many features that can be added to the solution. Also, I'm unfamiliar with some of the features, so I can't speak on all of them now. Overall, I rate the solution an eight out of ten.

We make use of it for daily analytics, troubleshooting, and reporting for our production environment. 

We like the periodic upgrades and backups, also made via ADMs, and it makes our environment much more robust and reliable. ADCs have become quite broad, and so should ADMs also.

They need to make the solution a little more familiar with easy study guides, learning videos, etc. Learning content out there is very minimal. They need to bring in more Youtube videos, channels, white papers, etc., along with other Citrix certs.

I'd rate the solution for four years.

The solution is very stable; we've never faced downtime.

It's quite robust and scalable at the moment.

Customer service has degraded a bit compared to past years.

Neutral

We didn't use a different solution previously.

The setup was a bit difficult. However, we could manage it well with the vendor's help.

Yes, we did use the help of a vendor to get everything set up. 

We've witnessed an almost 100% ROI.

They need to make it a little more simple and more comprehensive.

We did not look at much since ADCs and ADMs come as a single package.

We use it for web applications, firewalling, EDOS protection, load balancing, and content switching. There are quite a lot of use cases that we use it for. It just depends on what the client requires. It's a multi-purpose software.

It's a well-rounded, well-featured product that is quite flexible in terms of covering quite a lot of use cases depending on the client's environment.

It's quite a competitive solution if you compare it to others. It's one of the market leaders in terms of functionality and features.

It's a stable product.

The solution can scale.  

Technical support could be improved. 

I've used the solution for seven years or so. 

It's a stable product. I'd rate its reliability eight out of ten. There are few bugs, and it doesn't crash or freeze. 

The scalability is fine. I'd rate its ability to scale ten out of ten. 

We aren't fully satisfied with technical support at this time. We'd like them to have a faster response time. Sometimes those responding to requests aren't technical enough, and the case needs to be passed through to someone else. 

Neutral

We did not previously use a different solution. 

How long the solution takes to deploy depends on what features are deployed. The deployment of the VPN and general balancing stuff doesn't take too much time. However, if you are looking at web applications and/or firewalling, it can get a bit more complex. The implementation will take longer. 

I'd rate the ease of setup an eight out of ten. There are some complex configurations, however, it isn't something that we generally can't handle ourselves. 

The initial setup is usually done by our team. We would usually reach out to the vendor for support in the case of a bug or something like that.

I'm not involved in licensing aspects of the solution and cannot speak to the exact cost of the product. 

There is only a licensing fee. There aren't any extra costs attached.

We did not previously evaluate other options. We use Citrix a lot. It's our bread and butter. 

We're Citrix partners. 

I'm using the latest version of the solution. 

We have multiple implementations of the product, including on the cloud and on-premises. When we use the cloud version, we use Azure and AWS. 

I'd rate the product nine out of ten. 

We mostly use VPN and enroll the NetScaler.

The most valuable feature is the SSL VPN.

The SLB could be better, and they should improve it. We want to see REST proxy and WAF capabilities in the next release.

We have been using this solution for three and a half years. It is deployed on-premises.

It is a stable product, and I rate the stability an eight out of ten. In addition, we have not faced any complications with the hardware.

I rate the scalability an eight out of ten, and we have no issues. We have 3000 people using Citrix NetScaler, and our business people use it daily.

I rate the technical support a six out of ten. We have some support delays and do not get solutions on time, which can be frustrating. In addition, their technical support does not understand our issues.

Neutral

The initial setup is a bit complicated. We used a third-party consultant for the setup. I rate the setup an eight out of ten.

The licensing is more expensive than others, and I rate it a seven out of ten.

I rate this solution a nine out of ten.

There's a very powerful content switching capability, load balancing capability, and SSL offloading, layer-to-firewall capabilities, routine capabilities, policies, and rewrite policy capabilities. So there are a lot of capabilities in this solution.

The most valuable feature is SSL offloading.

The solution can improve their support and send tickets directly to a Citrix ADC engineer in order to avoid having to escalate each support call.

I have been using the solution for 20 years.

The solution is extremely stable.

The solution is scalable.

I think that the solution needs to be handled by a team of Citrix ADC engineers, not just a normal support desk. Every single time you log a support call, it has to be escalated anyway, so why not just give us direct access to the Citrix ADC engineers?

Neutral

The initial setup is straightforward with some training. You can get the solution up and running out of the box, but training does help. Deployment can be completed in three days if you have all the bits and pieces in place. We use three technical engineers for deployment.

The deployment was completed in-house.

You can do CapEx and then a yearly monthly fee, or you can do a subscription model, whether that's one month, month-to-month, or three-year subscription model. I give the solution an eight out of ten for pricing.

I give the solution a nine out of ten.

We currently have 40 - 45 people using the solution.

I recommend using an integrator that knows what they're doing. You need to validate the integrator's capabilities.

I think it's a really, really solid, well-run, nice solution.

We use this solution for Layer 7 load balancing for our clients, as well as single sign-on functionality, and uploading the data from their applications.

The load balancing feature of this solution is very good.

We would like the licensing model for this product to be improved, as it isn't currently very transparent. There isn't a standard package available, and each extra feature creates an additional cost.

We have been working with this solution since 2009.

We have found this solution to be stable during our time working with it.

We have found this solution to be difficult to scale out due to the complexity of the licensing model.

The technical support for this solution is good, in our experience.

Positive

The initial setup for this solution is very easy, and will require one engineer for a cloud-based deployment, or two engineers for an on-premises setup.

However, the time the implementation will take is dependent on the size and complexity of the project. Full deployment can take from three days, up to a few months for the most complicated integration requirements.

The licenses for this product are payable as a yearly subscription, and carry a high price-point. The subscription scheme is quite complicated, and costs will increase with each additional feature that is required, outside of the basic setup.

Also, if clients wish to move from an on-premises setup to the cloud-based version of the solution, the licenses are not transferable.

I would rate this solution an eight out of ten.

Corporations we work for use Citrix Web App and API Protection for security compliance.

The advantage of Citrix Web App and API Protection is just its graphic user interface for beginners. The solution is nothing special, but we have to use it for the corporation. Another advantage of Citrix Web App and API Protection is that we have our copy to test things and get the know-how of it.

An area for improvement in Citrix Web App and API Protection is for it to give real-time notifications and alerts. It would be practical if the solution warns you if there's an attack or if the load or traffic volume increases or decreases.

An additional feature I'd like to see in Citrix Web App and API Protection is a prediction or artificial intelligence on what is happening, for example, attacks.

I've been using Citrix Web App and API Protection for five or six years because of a corporate decision, but for me, the solution is of no use.

Citrix Web App and API Protection is a stable solution, but it doesn't have much use. We had a cluster setup in the past, and the solution lost connectivity, but it's been a year since the latest update, and that issue has been resolved.

Citrix Web App and API Protection is a scalable solution.

I didn't work with other solutions before working with Citrix Web App and API Protection, but my company is currently looking at F5, Nginx, and a cloud solution such as Cloudflare.

The initial setup for Citrix Web App and API Protection was quite easy. We just installed it, configured the interfaces, and it worked. It only took one day until full production.

The pricing for Citrix Web App and API Protection is unreasonable. I don't know the exact price, but I heard it's tens of thousands and it's a bit too much for the small country I live in.

My company is working with Citrix Web App and API Protection, but the team doesn't like the solution.

The team used version 11 of Citrix Web App and API Protection. Version 12 of the solution stopped working on the exchange server because of authentication issues. It serves as a proxy, but you can do it with Apache or Nginx if you want. There's nothing special with the solution in terms of protection and no notification if there's an issue, so Citrix Web App and API Protection does not have much use.

About ten people use Citrix Web App and API Protection in my company.

My advice to people who want to implement the solution is "Better not start".

My rating for Citrix Web App and API Protection, if you have the solution, would be in the middle. There's no practical use for it for technical system administrators. I'm rating it six out of ten.

I don't know the exact relationship with Citrix, but it seems my company has the license for partners in terms of usage.

We use Citrix Web APP API Protection as a Firewall solution. Many ransomware attacks are happening and it is important to protect your entire data center. 

Citrix Web App API Protection allows you to enable a blocking mode. The hackers who choose to upload any unwanted data on your application, Citrix Web App will date it. A notification will be sent to you and your administrator, and that notification will include the IP address that is trying to upload some unwanted data to your application. Now you can identify and can block it, or you can block that application from that particular space in a particular country. 

We blocked that application for particular countries. We send the report to the government and they checked everything. And after a few months, we reviewed the policy.

Citrix Web App and API Protection could improve in the area of licensing.
Some customers have an enterprise license and some customers have an advanced license.  If you have an enterprise and advanced license, the Web Application Server, will not work. If you want to upgrade or if you want to use that Web Application Firewall, you have to have a premium license. I think they should enable the feature for an advanced license because small customers, cannot buy the premium license, which is a little bit expensive for them.

I have been working with Citrix Web App and API Protection for the past three years. 

The stability of the Citrix Web App and API Protection is excellent.

The scalability is not a problem.

Technical support is good when you are not able to find the Citrix documentation. They have a good resource for the Web Application Firewall. 

Positive

Citrix Web App and API Protection are definitely worth the money. You are protecting your entire application as well as your data center. If you are investing in your Web Application Firewall and API Protection, it's worth it.

The setup is very easy. The only thing is you need to understand the backend application functionality. Whether it's IES based, or whether it is some other vendors and what kind of database and authentication method they are using. This kind of information you should know before implementing the Citrix Web App and API Protection.

When talking about pricing and licensing, Citrix Web App and API Protection are in the middle.

I would rate Citrix Web App and API Protection an eight out of ten.

We use it for our clients' the desktops for their virtual machines.

I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications.

Integration with other third party providers and third party applications could be better because it can be a bit complex at present.

Screen resolution needs improvement as well.

I've been using it for two years.

It is stable.

It is a scalable solution.

Technical support has been helpful.

Citrix ADC is quite easy to set up, and the deployment took us about four to five days. However, if all factors are available it should take a couple of hours.

I would suggest that you use Citrix ADC, but you may need to watch out a bit for possible latency issues when you use some of their virtualization solutions. However, it's still good, compared to some other products.

I would rate Citrix ADC at seven on a scale from one to ten.

Compared to other solutions, Citrix ADC is much more robust in terms of the native integration to cloud platforms. It is far more robust from an operational point of view as well.

Their support is also pretty good.

Native integration needs to be improved. You cannot build ISE codes natively. For DevOps, integration would be very helpful because it would be a lot simpler from an operational standpoint.

The initial configuration needs to be rearchitected because of the limitations that are present with the cloud. It would be good if these limitations could be removed.

Improving the scalability would be really good as well.

I've worked with it for a few years.

It's primarily a cloud solution.

It is a stable solution.

The on-demand scalability options are not good.

The technical support from Citrix is good.

The initial setup is straightforward if your enterprise requirements are very simple. However, this is usually not the case, and then, the configurations are not straightforward.

It takes approximately two days to set it up. You would need a team of six, including engineers and senior tech leads.

There isn't much of a difference between the cost of Citrix and that of other similar solutions.

In terms of capability, Citrix ADC is much better than F5 BIG-IP Local Traffic Manager (LTM).

Stability-wise, it's also much better than F5, but feature-wise, it's exactly the same. 

Technical support-wise, Citrix ADC is far better than F5.

My recommendation would strictly be to look forward to cloud native because of the operationality, scalability, and native integration in terms of the CI/CD pipeline or DevOps pipeline. It's quite easy if you do that.

Then, if you consider using third-party tools like Citrix ADC, know that there are problems with native integration.

In terms of capability, I would rate Citrix ADC at seven on a scale from one to ten.