We use it for our clients' the desktops for their virtual machines.
Enterprise architect at Kyndryl
Is easy to use and manage but needs to integrate better with third party applications
Pros and Cons
- "I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications."
- "I like the ease of use, it's easy to manage, and I also like its ease of use with virtualization technologies with applications."
- "Integration with other third party providers and third party applications could be better because it can be a bit complex at present."
- "Integration with other third party providers and third party applications could be better because it can be a bit complex at present."
What is our primary use case?
What is most valuable?
I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications.
What needs improvement?
Integration with other third party providers and third party applications could be better because it can be a bit complex at present.
Screen resolution needs improvement as well.
For how long have I used the solution?
I've been using it for two years.
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What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
Technical support has been helpful.
How was the initial setup?
Citrix ADC is quite easy to set up, and the deployment took us about four to five days. However, if all factors are available it should take a couple of hours.
What other advice do I have?
I would suggest that you use Citrix ADC, but you may need to watch out a bit for possible latency issues when you use some of their virtualization solutions. However, it's still good, compared to some other products.
I would rate Citrix ADC at seven on a scale from one to ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System Engeneer at CROC
Good load balancing exchange, simple manual configuration, and automatic deployment
Pros and Cons
- "It is simple for both IT specialists and customers."
- "The installation is simple for both manual configuration and automatic deployment."
- "The technical support could be improved. They do not respond or assist customers in a timely manner."
- "The stability of Citrix ADC needs to be improved. The technical support could be improved, they do not respond or assist customers in a timely manner."
What is our primary use case?
Citrix ADC is primarily used for load balancing exchange and other internal IT systems.
What is most valuable?
It is simple for both IT specialists and customers. With other products, we cannot leave the customer untrained. We can leave the customer during the early stages using Citrix ADC.
What needs improvement?
The stability of Citrix ADC needs to be improved.
The technical support could be improved. They do not respond or assist customers in a timely manner.
For how long have I used the solution?
I have been working with Citrix ADC for approximately eight years.
It is typically deployed on-premises, but it is occasionally deployed on a hybrid cloud.
What do I think about the stability of the solution?
There have been many crashes since the last build.
What do I think about the scalability of the solution?
Citrix ADC is easy to scale.
How are customer service and support?
Technical support is different in every situation. In one case it went very well and quickly other cases it took longer.
Technical support could improve, but it is possible that my issue was complicated.
Which solution did I use previously and why did I switch?
I am also working with F5, Kemp, Barracuda, Cisco, and NGINX.
Loadbalancer.org is less complex than Citrix. In some cases, our customers do not have an engineer on staff who can support this device.
These customers have a large number of Linux engineers but don't have the money. We suggested using Loadbalancer.org and other open-source tools. Many customers are of different sizes and have different budgets.
How was the initial setup?
The installation is simple for both manual configuration and automatic deployment.
What other advice do I have?
Our company is partners with Citrix and F5 BIG-IP.
I would rate Citrix ADC an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Techinal Solution Manager/ Hybrid Cloud Enterprise Architect at Kyndryl
Robust and stable product
Pros and Cons
- "The best feature of Citrix is its track record of stability in its features."
- "Citrix is a pretty robust and stable product."
- "An area for improvement would be the difficulty in finding information about standard licensing costs over the internet. They should provide some reference prices on the net to be quickly referred to."
- "An area for improvement would be the difficulty in finding information about standard licensing costs over the internet."
What is our primary use case?
My primary use case is for disaster recovery.
What is most valuable?
The best feature of Citrix is its track record of stability in its features.
What needs improvement?
An area for improvement would be the difficulty in finding information about standard licensing costs over the internet. They should provide some reference prices on the net to be quickly referred to. I would also like to see virtualization of the ad systems in the next release.
What do I think about the stability of the solution?
Citrix is a pretty robust and stable product. It has an edge because it's more stable than other solutions like Avaya and VMWare.
What do I think about the scalability of the solution?
This solution is scalable.
What other advice do I have?
I would rate this solution as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Gerente Divisional at Tecnologia Especializada Asociada de México, S.A. De C.V
User-friendly setup with content switching and integrated caching features
Pros and Cons
- "Easy, user-friendly setup with content switching and integrated caching features."
- "My message to customers here is to try it and they'll never be disappointed with this magic box."
- "The only thing customers told me that could be improved is that they would like to be able to purchase and receive the products in one box, rather than two boxes. This is something related to marketing, though."
- "Our customers' feedback was that support wasn't the best."
What is our primary use case?
We used this mostly for disaster recovery plan (DRP), for global service load balancing, and Citrix Access Gateway.
What is most valuable?
What I found most valuable from Citrix ADC were the Content Switching and Integrated Caching features which were the things we commonly installed for our customers.
What needs improvement?
The only thing customers told me that could be improved is that they would like to be able to purchase and receive the products in one box, rather than two boxes. This is something related to marketing, though.
For how long have I used the solution?
We were partners with Citrix for 15 years. We used it for 15 years.
What do I think about the stability of the solution?
I also found this solution to be stable.
What do I think about the scalability of the solution?
I found it to be scalable.
How are customer service and support?
Our customers' feedback was that support wasn't the best. Cases were often on queue and there were delays in solving their issues, leading to customers getting angry. Support could be improved.
Which solution did I use previously and why did I switch?
I was able to try F5 and Radware. The price for Citrix ADC here in Mexico was good when you compare it with F5 and Radware.
How was the initial setup?
The setup was easy. For the first version of this solution, it was not very user-friendly, but in the last edition we used, the setup was very user-friendly.
What about the implementation team?
We implemented it for our customers through our in-house team of 3 consultants. I think 3 people is sufficient for implementing this solution to our customers.
Which other solutions did I evaluate?
I was able to evaluate F5 and Radware.
What other advice do I have?
My rating for this solution is ten out of ten. I think it is the best product ever.
My recommendation is for customers here in Mexico to try it. I feel it is the best solution in the market, at least here in Mexico. My message to customers here is to try it and they'll never be disappointed with this magic box.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Manager at a manufacturing company with 1,001-5,000 employees
Easy to deploy and setup with good stability
Pros and Cons
- "It's very easy to configure."
- "We are in constant touch with Citrix support, we get a good resolution from them, and we are quite satisfied with the level of support they provide."
- "The solution could be more secure."
- "The solution could be more secure."
What is our primary use case?
We have published our applications via Citrix and then given access to the business users to access those specific applications via Citrix. We have many applications where multiple users need access - whether it's an EVS or a CRM, all these have been published to Citrix. We also use the solution for the ADC. ADC is a front end, wherein I get queries, and we'll get all the requests from internal and external users as well.
What is most valuable?
The solution is easy to use. It's very easy to configure. The solution is not very difficult.
Performance-wise it's okay. The solution is stable.
The solution is easy to set up and the deployment process is quite fast.
What needs improvement?
The solution could be more secure.
For how long have I used the solution?
I've used the solution for four or maybe five years.
What do I think about the stability of the solution?
The solution is quite stable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. The stability is good.
What do I think about the scalability of the solution?
We have about 3,000 users on this solution. The product can scale.
How are customer service and support?
We are in constant touch with Citrix support. We get a good resolution from them. I'd say that we are quite satisfied with the level of support they provide.
Which solution did I use previously and why did I switch?
I also worked with F5. We used it for a couple of years.
How was the initial setup?
The setup process is not overly complex or difficult. The installation should not take more than three to five hours so long as you have the right information on hand.
Since the solution is straightforward and stable, we only need three or four engineers to handle deployment and maintenance.
What about the implementation team?
We handled the installation ourselves. We did not need outside help from consultants or integrators. We're capable of handling everything in-house.
What's my experience with pricing, setup cost, and licensing?
There is a licensing fee, and we pay it once a year.
What other advice do I have?
We're a customer and an end-user.
I'd rate the solution at a nine out of ten. I've been very happy with its capabilities.
I would recommend the solution to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO Iberia & Latam at a recruiting/HR firm with 10,001+ employees
Reliable, stable, and scalable
Pros and Cons
- "The solution is very stable."
- "We have Citrix StoreFront to access everything from a remote desk, and we use it with Office 365 so that we can access Teams."
- "Technical support could be improved."
- "Technical support could be improved."
What is our primary use case?
We have Citrix StoreFront to access everything from a remote desk. We use it with Office 365 so that we can access Teams.
What is most valuable?
The solution is very stable.
The product is scalable.
What needs improvement?
It would be ideal if there were more integration capabilities. That's something that could improve.
Technical support could be improved.
The solution could offer a higher level of security.
For how long have I used the solution?
I've been using the solution for about five or six years. It's been a while.
What do I think about the stability of the solution?
The solution has been very stable. I don't recall dealing with bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution can scale. If a company needs to expand usage, it can do so. It's not a problem.
We currently have 400 users on the solution right now.
How are customer service and support?
I've contacted technical support in the past. Their level of service is inconsistent. Sometimes it's good and other times not as much. It depends.
How was the initial setup?
The installation was handled by a specific department and not by myself. I work in an area of the government and don't contact that department directly. Therefore, I can't speak to the overall experience of the initial setup. I can't say if it is difficult or straightforward.
What's my experience with pricing, setup cost, and licensing?
I don't have any details in relation to the pricing. It's not an aspect of the solution that I take care of.
What other advice do I have?
I'm a customer and an end-user. I don't have any special relationship with Citrix.
I'd rate the solution at a ten out of ten. We've been very happy with its capabilities overall.
I would recommend the solution to other users, departments, and companies.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Competency Leader - Virtualization at a tech services company with 1,001-5,000 employees
Easy to deploy and useful for load balancing, VPN, and AAA authentication
Pros and Cons
- "The load balancing and VPN features are most valuable. AAA authentication is also valuable."
- "If you have a use case for an application controller for load balancing, web application firewall, or virtual infrastructure, you can straight away go for this solution."
- "Its GUI should be improved. Its CLI is powerful, but GUI needs more features."
- "Its GUI should be improved. Its CLI is powerful, but GUI needs more features."
What is our primary use case?
It is mainly used for virtual desktop delivery for remote access. We are also using it for load balancing and SSL VPN.
What is most valuable?
The load balancing and VPN features are most valuable. AAA authentication is also valuable.
They have specific integration with the product line for application virtualization and desktop virtualization.
What needs improvement?
Its GUI should be improved. Its CLI is powerful, but GUI needs more features.
For how long have I used the solution?
I have been using this solution for almost eight years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
They have the software bundle licenses. If you want to add more users, capacity, or throughput on the bandwidth, you can add licenses, and it'll get upgraded.
They also have scalability options with virtualization, and you can use those options as well. Normally, we decide on a particular model depending on the number of users and the use case.
They have different models. An entry-level model supports up to 5,000 users. A mid-range model can support up to 10,000 users, and a high-end model can support up to 40,000 users in the box in HA configuration.
How are customer service and technical support?
I've contacted them many times. In case of a problem or error, you can raise a support ticket online. Normally, we upload the log. After they analyze the log, they are able to identify the root cause and provide support. In case of a severe issue, they also do a remote session to analyze the issue. They are very helpful.
How was the initial setup?
It is pretty easy and straightforward. A new setup takes maybe a couple of hours.
What other advice do I have?
I would recommend it depending on the use case. If you have a use case for an application controller for load balancing, web application firewall, or virtual infrastructure, you can straight away go for this solution.
I would rate Citrix ADC a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Sr. Technical Architect at a computer software company with 10,001+ employees
An application delivery controller with a useful app flow feature, but documentation could be better
Pros and Cons
- "I like app flows and custom flows. They integrate with multiple flows."
- "I like app flows and custom flows; they integrate with multiple flows."
- "Citrix ADC is a complex product, and it takes time to understand these things. But the documentation is poor, and the deployment is difficult. Integration could also be better because what I find is that you cannot easily integrate the panel in the second sector. What I have found is that in the last index, there is a limitation when getting validated. Technical support could also be better."
- "Citrix ADC is a complex product, and it takes time to understand these things. But the documentation is poor, and the deployment is difficult."
What is most valuable?
I like app flows and custom flows. They integrate with multiple flows.
What needs improvement?
Citrix ADC is a complex product, and it takes time to understand these things. But the documentation is poor, and the deployment is difficult. Integration could also be better because what I find is that you cannot easily integrate the panel in the second sector. What I have found is that in the last index, there is a limitation when getting validated. Technical support could also be better.
For how long have I used the solution?
I have been working with Citrix ADC for about six months.
How are customer service and technical support?
My impression is that they are okay but have room for improvement. Technical support is not excellent, but not that bad either. In some cases, in some calls, we got the answer upfront, or one was given later. But most of the time, we have to do a follow-up call.
How was the initial setup?
The initial setup was complex for me.
What other advice do I have?
I would recommend this solution to potential users because most are working from home in today's scenario.
On a scale from one to ten, I would give Citrix ADC a seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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