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Anu Vijayarajah - PeerSpot reviewer
Cloud Network Specialist at a tech services company with 11-50 employees
Real User
Is user-friendly, stable, and easy to set up
Pros and Cons
  • "I found that the GUI was very easy to to navigate. If you were looking for something, it was fairly easy to find. There's a lot of third-party documentation and information available online as well."
  • "Citrix should offer a demo or free-trial version of NetScaler. Several other vendors do, but Citrix does not. Pricing should also be more readily available."

What is our primary use case?

We used it mainly for GSLB (Global Server Load Balancing). It was the intelligent DNS service.

What is most valuable?

I found that the GUI was very easy to to navigate. If you were looking for something, it was fairly easy to find. There's a lot of third-party documentation and information available online as well.

What needs improvement?

Citrix should offer a demo or free-trial version of NetScaler. Several other vendors do, but Citrix does not.

Pricing should also be more readily available.

For how long have I used the solution?

We deployed Citrix NetScaler in 2018, and I've worked with it for four years.

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What do I think about the stability of the solution?

In the four years I was working on it, we didn't have a single incident. There were no crashes or abnormal behavior. We found it to be very stable.

What do I think about the scalability of the solution?

We didn't have any issues with scalability.

How are customer service and support?

I've contacted technical support once, and their response was timely. There were no issues.

How was the initial setup?

I found the initial setup to be very easy.

What's my experience with pricing, setup cost, and licensing?

Citrix NetScaler's pricing is slightly above average but not overly expensive. I would consider F5 BIG IP to be the most expensive, Citrix NetScaler to be the second most expensive, and then Kemp Load Balancer to be the third.

What other advice do I have?

I am really happy with Citrix NetScaler in terms of the stability and user-friendliness of the user interface. It's easy to set up as well, and I'd rate it at nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2142606 - PeerSpot reviewer
Independent Consultant at a construction company with 201-500 employees
Reseller
Leaderboard
A single tool capable of handling thousands of users while staying stable at the same time
Pros and Cons
  • "Just one solution can handle thousands of users... So, it is a very convenient tool to use."
  • "Some features of Citrix ADM are available on the cloud, which could really be helpful if they were available on an on-premise version."

What is our primary use case?

With Citrix ADM, one can manage NetScaler and ADC. One can also gather data on remote users, especially information on their bandwidth and the resources they use.

What is most valuable?

Feature, wise, one of the things that I use is the SSL dashboard to make sure my certificates are up-to-date on my NetScalers. So, it's very handy.

What needs improvement?

Some features of Citrix ADM are available on the cloud, which could really be helpful if they were available on an on-premise version. At the moment, I can't explain it in detail since I don't utilize the Microapps or StyleBooks in the solution, even though both are available in the cloud version. However, they are not available in the on-premise version. So, I use the on-premise version.

For how long have I used the solution?

I have experience with Citrix ADM for twenty years. I am a reseller and a partner of Citrix.

What do I think about the stability of the solution?

It's a virtual appliance, and once it's up and running, it just runs. So, it is a stable product.

What do I think about the scalability of the solution?

Just one solution can handle thousands of users and hundreds of ADCs. So, it is a very convenient tool to use.

How are customer service and support?

Currently, the support team is experiencing a shortage of staff, making it difficult for users to reach someone knowledgeable.

How was the initial setup?

The solution's initial setup was very easy. If ten means super easy, I rate it only an eight on a rating bar.

What other advice do I have?

I would recommend those planning to use the solution, especially if they use or have ADCs or NetScalers in their environment. There are a lot of people who don't use the solution when they should.

There's still a lot of scope for growth and many features that can be added to the solution. Also, I'm unfamiliar with some of the features, so I can't speak on all of them now. Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Djurre Woudstra - PeerSpot reviewer
Senior Network Engineer at a legal firm with 201-500 employees
Real User
A stable solution to facilitate Citric remote access, with a very complicated configuration process
Pros and Cons
  • "We appreciate that this solution facilitates our access to Citrix internet."
  • "We would like to see some fairly large scale improvement in the configuration process for this solution."

What is our primary use case?

We solely use this solution for Citrix remote access.

How has it helped my organization?

This has allowed us to secure Citrix remote access from the internet, as it is currently the only solution available that enables this.

What is most valuable?

We appreciate that this solution facilitates our access to Citrix internet.

What needs improvement?

We would like to see some fairly large scale improvement in the configuration process for this solution.

This solution carries a high price point, which we would like to see some reduction in.

For how long have I used the solution?

We have been using this solution for 10 years now.

What do I think about the stability of the solution?

We have found this to be a stable solution.

What do I think about the scalability of the solution?

This is a scalable solution in our experience.

How was the initial setup?

The setup for this solution is fairly complex.

What other advice do I have?

We would rate this solution a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Lakshminarayanan Raj - PeerSpot reviewer
Leader Information Security at a tech services company with 201-500 employees
Real User
A solution with great SSL VPN and good scalability and stability
Pros and Cons
  • "The most valuable feature is the SSL VPN."
  • "The SLB could be better, and they should improve it."

What is our primary use case?

We mostly use VPN and enroll the NetScaler.

What is most valuable?

The most valuable feature is the SSL VPN.

What needs improvement?

The SLB could be better, and they should improve it. We want to see REST proxy and WAF capabilities in the next release.

For how long have I used the solution?

We have been using this solution for three and a half years. It is deployed on-premises.

What do I think about the stability of the solution?

It is a stable product, and I rate the stability an eight out of ten. In addition, we have not faced any complications with the hardware.

What do I think about the scalability of the solution?

I rate the scalability an eight out of ten, and we have no issues. We have 3000 people using Citrix NetScaler, and our business people use it daily.

How are customer service and support?

I rate the technical support a six out of ten. We have some support delays and do not get solutions on time, which can be frustrating. In addition, their technical support does not understand our issues.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is a bit complicated. We used a third-party consultant for the setup. I rate the setup an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The licensing is more expensive than others, and I rate it a seven out of ten.

What other advice do I have?

I rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Regional Director at iSecureMind
Reseller
Top 5Leaderboard
Easy to manage and affordable with good security, performance, and high availability
Pros and Cons
  • "High availability, performance, and security are the main pillars. It enhances the security for accessing the applications."
  • "It does not have a sandbox cloud service and antivirus. It should have on-prem or cloud sandboxing and antivirus."

What is our primary use case?

It has many use cases. It is used for the high availability of the service and for connecting local sites or geolocation sites called GSNP. 

We are selling all of its models. Citrix ADC can be deployed on the cloud or on-premises.

How has it helped my organization?

Citrix ADC has increased the productivity of the staff by keeping all the applications available all the time.

It also increased the security of the online application by enabling the web application firewall feature.

With the amazing scalability features of the Citric ADC, we have been able to save money.

What is most valuable?

High availability, performance, scalability, and security are the main pillars. It enhances the security for accessing the applications.

It is very user-friendly, and it works fine. The management of the device is very easy from a technical perspective.

What needs improvement?

It does not have a sandbox cloud service and antivirus. It should have on-prem or cloud sandboxing and antivirus.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

They have awesome support. I can give them a four and a half out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

It has a medium level of complexity. It is not complex, and it is also not that easy.

What's my experience with pricing, setup cost, and licensing?

Its price is comparable to others and affordable.

What other advice do I have?

I would advise doing proper sizing and proper configuration to get the maximum benefits of this solution.

I would rate Citrix ADC an eight out of ten. Everything is very good in this solution.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
UzochikwaEnunwa - PeerSpot reviewer
Enterprise architect at Kyndryl
Real User
Is easy to use and manage but needs to integrate better with third party applications
Pros and Cons
  • "I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications."
  • "Integration with other third party providers and third party applications could be better because it can be a bit complex at present."

What is our primary use case?

We use it for our clients' the desktops for their virtual machines.

What is most valuable?

I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications.

What needs improvement?

Integration with other third party providers and third party applications could be better because it can be a bit complex at present.

Screen resolution needs improvement as well.

For how long have I used the solution?

I've been using it for two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

Technical support has been helpful.

How was the initial setup?

Citrix ADC is quite easy to set up, and the deployment took us about four to five days. However, if all factors are available it should take a couple of hours.

What other advice do I have?

I would suggest that you use Citrix ADC, but you may need to watch out a bit for possible latency issues when you use some of their virtualization solutions. However, it's still good, compared to some other products.

I would rate Citrix ADC at seven on a scale from one to ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
System Engeneer at CROC
Real User
Good load balancing exchange, simple manual configuration, and automatic deployment
Pros and Cons
  • "It is simple for both IT specialists and customers."
  • "The technical support could be improved. They do not respond or assist customers in a timely manner."

What is our primary use case?

Citrix ADC is primarily used for load balancing exchange and other internal IT systems.

What is most valuable?

It is simple for both IT specialists and customers. With other products, we cannot leave the customer untrained. We can leave the customer during the early stages using Citrix ADC.

What needs improvement?

The stability of Citrix ADC needs to be improved.

The technical support could be improved. They do not respond or assist customers in a timely manner.

For how long have I used the solution?

I have been working with Citrix ADC for approximately eight years.

It is typically deployed on-premises, but it is occasionally deployed on a hybrid cloud.

What do I think about the stability of the solution?

There have been many crashes since the last build.

What do I think about the scalability of the solution?

Citrix ADC is easy to scale.

How are customer service and support?

Technical support is different in every situation. In one case it went very well and quickly other cases it took longer.

Technical support could improve, but it is possible that my issue was complicated.

Which solution did I use previously and why did I switch?

I am also working with F5, Kemp, Barracuda, Cisco, and NGINX.

Loadbalancer.org is less complex than Citrix. In some cases, our customers do not have an engineer on staff who can support this device.

These customers have a large number of Linux engineers but don't have the money. We suggested using Loadbalancer.org and other open-source tools. Many customers are of different sizes and have different budgets.

How was the initial setup?

The installation is simple for both manual configuration and automatic deployment.

What other advice do I have?

Our company is partners with Citrix and F5 BIG-IP.

I would rate Citrix ADC an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Rizwan Chishti - PeerSpot reviewer
Techinal Solution Manager/ Hybrid Cloud Enterprise Architect at Kyndryl
Real User
Robust and stable product
Pros and Cons
  • "The best feature of Citrix is its track record of stability in its features."
  • "An area for improvement would be the difficulty in finding information about standard licensing costs over the internet. They should provide some reference prices on the net to be quickly referred to."

What is our primary use case?

My primary use case is for disaster recovery.

What is most valuable?

The best feature of Citrix is its track record of stability in its features.

What needs improvement?

An area for improvement would be the difficulty in finding information about standard licensing costs over the internet. They should provide some reference prices on the net to be quickly referred to. I would also like to see virtualization of the ad systems in the next release.

What do I think about the stability of the solution?

Citrix is a pretty robust and stable product. It has an edge because it's more stable than other solutions like Avaya and VMWare.

What do I think about the scalability of the solution?

This solution is scalable.

What other advice do I have?

I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: June 2025
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