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reviewer2142606 - PeerSpot reviewer
Independent Consultant at a construction company with 201-500 employees
Reseller
Leaderboard
A single tool capable of handling thousands of users while staying stable at the same time
Pros and Cons
  • "Just one solution can handle thousands of users... So, it is a very convenient tool to use."
  • "Some features of Citrix ADM are available on the cloud, which could really be helpful if they were available on an on-premise version."

What is our primary use case?

With Citrix ADM, one can manage NetScaler and ADC. One can also gather data on remote users, especially information on their bandwidth and the resources they use.

What is most valuable?

Feature, wise, one of the things that I use is the SSL dashboard to make sure my certificates are up-to-date on my NetScalers. So, it's very handy.

What needs improvement?

Some features of Citrix ADM are available on the cloud, which could really be helpful if they were available on an on-premise version. At the moment, I can't explain it in detail since I don't utilize the Microapps or StyleBooks in the solution, even though both are available in the cloud version. However, they are not available in the on-premise version. So, I use the on-premise version.

For how long have I used the solution?

I have experience with Citrix ADM for twenty years. I am a reseller and a partner of Citrix.

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What do I think about the stability of the solution?

It's a virtual appliance, and once it's up and running, it just runs. So, it is a stable product.

What do I think about the scalability of the solution?

Just one solution can handle thousands of users and hundreds of ADCs. So, it is a very convenient tool to use.

How are customer service and support?

Currently, the support team is experiencing a shortage of staff, making it difficult for users to reach someone knowledgeable.

How was the initial setup?

The solution's initial setup was very easy. If ten means super easy, I rate it only an eight on a rating bar.

What other advice do I have?

I would recommend those planning to use the solution, especially if they use or have ADCs or NetScalers in their environment. There are a lot of people who don't use the solution when they should.

There's still a lot of scope for growth and many features that can be added to the solution. Also, I'm unfamiliar with some of the features, so I can't speak on all of them now. Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Djurre Woudstra - PeerSpot reviewer
Senior Network Engineer at a legal firm with 201-500 employees
Real User
A stable solution to facilitate Citric remote access, with a very complicated configuration process
Pros and Cons
  • "We appreciate that this solution facilitates our access to Citrix internet."
  • "We would like to see some fairly large scale improvement in the configuration process for this solution."

What is our primary use case?

We solely use this solution for Citrix remote access.

How has it helped my organization?

This has allowed us to secure Citrix remote access from the internet, as it is currently the only solution available that enables this.

What is most valuable?

We appreciate that this solution facilitates our access to Citrix internet.

What needs improvement?

We would like to see some fairly large scale improvement in the configuration process for this solution.

This solution carries a high price point, which we would like to see some reduction in.

For how long have I used the solution?

We have been using this solution for 10 years now.

What do I think about the stability of the solution?

We have found this to be a stable solution.

What do I think about the scalability of the solution?

This is a scalable solution in our experience.

How was the initial setup?

The setup for this solution is fairly complex.

What other advice do I have?

We would rate this solution a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Lakshminarayanan Raj - PeerSpot reviewer
Leader Information Security at a tech services company with 201-500 employees
Real User
A solution with great SSL VPN and good scalability and stability
Pros and Cons
  • "The most valuable feature is the SSL VPN."
  • "The SLB could be better, and they should improve it."

What is our primary use case?

We mostly use VPN and enroll the NetScaler.

What is most valuable?

The most valuable feature is the SSL VPN.

What needs improvement?

The SLB could be better, and they should improve it. We want to see REST proxy and WAF capabilities in the next release.

For how long have I used the solution?

We have been using this solution for three and a half years. It is deployed on-premises.

What do I think about the stability of the solution?

It is a stable product, and I rate the stability an eight out of ten. In addition, we have not faced any complications with the hardware.

What do I think about the scalability of the solution?

I rate the scalability an eight out of ten, and we have no issues. We have 3000 people using Citrix NetScaler, and our business people use it daily.

How are customer service and support?

I rate the technical support a six out of ten. We have some support delays and do not get solutions on time, which can be frustrating. In addition, their technical support does not understand our issues.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is a bit complicated. We used a third-party consultant for the setup. I rate the setup an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The licensing is more expensive than others, and I rate it a seven out of ten.

What other advice do I have?

I rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Regional Director at iSecureMind
Reseller
Top 5Leaderboard
Easy to manage and affordable with good security, performance, and high availability
Pros and Cons
  • "High availability, performance, and security are the main pillars. It enhances the security for accessing the applications."
  • "It does not have a sandbox cloud service and antivirus. It should have on-prem or cloud sandboxing and antivirus."

What is our primary use case?

It has many use cases. It is used for the high availability of the service and for connecting local sites or geolocation sites called GSNP. 

We are selling all of its models. Citrix ADC can be deployed on the cloud or on-premises.

How has it helped my organization?

Citrix ADC has increased the productivity of the staff by keeping all the applications available all the time.

It also increased the security of the online application by enabling the web application firewall feature.

With the amazing scalability features of the Citric ADC, we have been able to save money.

What is most valuable?

High availability, performance, scalability, and security are the main pillars. It enhances the security for accessing the applications.

It is very user-friendly, and it works fine. The management of the device is very easy from a technical perspective.

What needs improvement?

It does not have a sandbox cloud service and antivirus. It should have on-prem or cloud sandboxing and antivirus.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

They have awesome support. I can give them a four and a half out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

It has a medium level of complexity. It is not complex, and it is also not that easy.

What's my experience with pricing, setup cost, and licensing?

Its price is comparable to others and affordable.

What other advice do I have?

I would advise doing proper sizing and proper configuration to get the maximum benefits of this solution.

I would rate Citrix ADC an eight out of ten. Everything is very good in this solution.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Citrix Consultant at Alphadata.LLC
Real User
Leaderboard
Is stable, protects data, and is affordable
Pros and Cons
  • "Citrix Web App API Protection allows you to enable a blocking mode"
  • "Citrix Web App and API Protection could improve in the area of licensing"

What is our primary use case?

We use Citrix Web APP API Protection as a Firewall solution. Many ransomware attacks are happening and it is important to protect your entire data center. 

How has it helped my organization?

Citrix Web App API Protection allows you to enable a blocking mode. The hackers who choose to upload any unwanted data on your application, Citrix Web App will date it. A notification will be sent to you and your administrator, and that notification will include the IP address that is trying to upload some unwanted data to your application. Now you can identify and can block it, or you can block that application from that particular space in a particular country. 

We blocked that application for particular countries. We send the report to the government and they checked everything. And after a few months, we reviewed the policy.

What needs improvement?

Citrix Web App and API Protection could improve in the area of licensing.
Some customers have an enterprise license and some customers have an advanced license.  If you have an enterprise and advanced license, the Web Application Server, will not work. If you want to upgrade or if you want to use that Web Application Firewall, you have to have a premium license. I think they should enable the feature for an advanced license because small customers, cannot buy the premium license, which is a little bit expensive for them.

For how long have I used the solution?

I have been working with Citrix Web App and API Protection for the past three years. 

What do I think about the stability of the solution?

The stability of the Citrix Web App and API Protection is excellent.

What do I think about the scalability of the solution?

The scalability is not a problem.

How are customer service and support?

Technical support is good when you are not able to find the Citrix documentation. They have a good resource for the Web Application Firewall. 

How would you rate customer service and support?

Positive

What was our ROI?

Citrix Web App and API Protection are definitely worth the money. You are protecting your entire application as well as your data center. If you are investing in your Web Application Firewall and API Protection, it's worth it.

What's my experience with pricing, setup cost, and licensing?

The setup is very easy. The only thing is you need to understand the backend application functionality. Whether it's IES based, or whether it is some other vendors and what kind of database and authentication method they are using. This kind of information you should know before implementing the Citrix Web App and API Protection.

When talking about pricing and licensing, Citrix Web App and API Protection are in the middle.

What other advice do I have?

I would rate Citrix Web App and API Protection an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
System Engeneer at CROC
Real User
Good load balancing exchange, simple manual configuration, and automatic deployment
Pros and Cons
  • "It is simple for both IT specialists and customers."
  • "The technical support could be improved. They do not respond or assist customers in a timely manner."

What is our primary use case?

Citrix ADC is primarily used for load balancing exchange and other internal IT systems.

What is most valuable?

It is simple for both IT specialists and customers. With other products, we cannot leave the customer untrained. We can leave the customer during the early stages using Citrix ADC.

What needs improvement?

The stability of Citrix ADC needs to be improved.

The technical support could be improved. They do not respond or assist customers in a timely manner.

For how long have I used the solution?

I have been working with Citrix ADC for approximately eight years.

It is typically deployed on-premises, but it is occasionally deployed on a hybrid cloud.

What do I think about the stability of the solution?

There have been many crashes since the last build.

What do I think about the scalability of the solution?

Citrix ADC is easy to scale.

How are customer service and support?

Technical support is different in every situation. In one case it went very well and quickly other cases it took longer.

Technical support could improve, but it is possible that my issue was complicated.

Which solution did I use previously and why did I switch?

I am also working with F5, Kemp, Barracuda, Cisco, and NGINX.

Loadbalancer.org is less complex than Citrix. In some cases, our customers do not have an engineer on staff who can support this device.

These customers have a large number of Linux engineers but don't have the money. We suggested using Loadbalancer.org and other open-source tools. Many customers are of different sizes and have different budgets.

How was the initial setup?

The installation is simple for both manual configuration and automatic deployment.

What other advice do I have?

Our company is partners with Citrix and F5 BIG-IP.

I would rate Citrix ADC an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Rizwan Chishti - PeerSpot reviewer
Techinal Solution Manager/ Hybrid Cloud Enterprise Architect at Kyndryl
Real User
Robust and stable product
Pros and Cons
  • "The best feature of Citrix is its track record of stability in its features."
  • "An area for improvement would be the difficulty in finding information about standard licensing costs over the internet. They should provide some reference prices on the net to be quickly referred to."

What is our primary use case?

My primary use case is for disaster recovery.

What is most valuable?

The best feature of Citrix is its track record of stability in its features.

What needs improvement?

An area for improvement would be the difficulty in finding information about standard licensing costs over the internet. They should provide some reference prices on the net to be quickly referred to. I would also like to see virtualization of the ad systems in the next release.

What do I think about the stability of the solution?

Citrix is a pretty robust and stable product. It has an edge because it's more stable than other solutions like Avaya and VMWare.

What do I think about the scalability of the solution?

This solution is scalable.

What other advice do I have?

I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gerente Divisional at Tecnologia Especializada Asociada de México, S.A. De C.V
Real User
User-friendly setup with content switching and integrated caching features
Pros and Cons
  • "Easy, user-friendly setup with content switching and integrated caching features."
  • "The only thing customers told me that could be improved is that they would like to be able to purchase and receive the products in one box, rather than two boxes. This is something related to marketing, though."

What is our primary use case?

We used this mostly for disaster recovery plan (DRP), for global service load balancing, and Citrix Access Gateway. 

What is most valuable?

What I found most valuable from Citrix ADC were the Content Switching and Integrated Caching features which were the things we commonly installed for our customers.

What needs improvement?

The only thing customers told me that could be improved is that they would like to be able to purchase and receive the products in one box, rather than two boxes. This is something related to marketing, though.

For how long have I used the solution?

We were partners with Citrix for 15 years. We used it for 15 years.

What do I think about the stability of the solution?

I also found this solution to be stable.

What do I think about the scalability of the solution?

I found it to be scalable.

How are customer service and support?

Our customers' feedback was that support wasn't the best. Cases were often on queue and there were delays in solving their issues, leading to customers getting angry. Support could be improved.

Which solution did I use previously and why did I switch?

I was able to try F5 and Radware. The price for Citrix ADC here in Mexico was good when you compare it with F5 and Radware.

How was the initial setup?

The setup was easy. For the first version of this solution, it was not very user-friendly, but in the last edition we used, the setup was very user-friendly.

What about the implementation team?

We implemented it for our customers through our in-house team of 3 consultants. I think 3 people is sufficient for implementing this solution to our customers.

Which other solutions did I evaluate?

I was able to evaluate F5 and Radware.

What other advice do I have?

My rating for this solution is ten out of ten. I think it is the best product ever.

My recommendation is for customers here in Mexico to try it. I feel it is the best solution in the market, at least here in Mexico. My message to customers here is to try it and they'll never be disappointed with this magic box.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free NetScaler Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free NetScaler Report and get advice and tips from experienced pros sharing their opinions.