NetScaler Reviews

We basically use it for money transactions, important call centers, and cash centers.

Its flexibility, agility, and robustness are the most valuable. Its management and implementation are also quite easy.

Citrix ADC can be really complex. It isn't very simple like some other appliances that I've worked with. You need a lot of skill and experience to manage it. I'm not talking about a year or two. You need at least four years to understand it very well. It is not that easy to learn. They should make it a lot simpler for users to understand the management of it. They can also provide some additional training. The material they have on the site is not sufficient enough for you to understand how to manage it. Their training is expensive, and not everyone has the funds and experience for it.

Citrix isn't very popular around these parts of the world. So, it can use some more marketing, sales, enlightenment, and advertisement. These could bring more market for them. Basically, there are just a few companies that really go for Citrix. Most of the companies go for VMware because they marketed themselves more than Citrix. There isn't much difference between Citrix and VMware. VMware is a little more robust than Citrix. Citrix has focused more on desktops rather than server virtualization, and that's the advantage VMware has over Citrix.

Citrix also needs to educate and inform users about the infrastructure that is supported with a version. Currently, if the customers don't look at the datasheet, they might miss this important information.

I have been using this solution for four years.

If you don't go and search for information in the datasheet and confirm which infrastructure is compatible with Citrix, it might blow up in your face. Citrix needs to work on this. They need to educate more and put more data to inform that not all infrastructure can go with this version of Citrix. 

It is highly scalable. We have 1,000 users currently, and we have plans to increase its usage.

I am not sure if we have technical support from Citrix. If your version is out of date, you do not get any support from Citrix, even if you've been a loyal customer for a decade. That's a loophole, and there is no grace period for their licenses once they're expired. They should work on that and at least give you a grace period of 90 days or 60 days prior to renewing your licenses with them. We had some problems not long ago and needed their support, but because of the version we were running back then, they denied any support, and we ran into some productivity problems and service downtime as a whole.

For me, it is easy, but other people might see it as complex.

It is very pricey, but we get it. If you need the best, money shouldn't be a problem.

You need to understand the infrastructure first before delving into it. If you don't have proper knowledge about it, you might run into problems while managing it. Not everyone has the skill to manage Citrix ADC. So, I advise everyone to get proper training and education before implementing it. It is very important.

I would rate Citrix ADC a nine out of ten.

We primarily use the solution for load balancing and SSL offloading. It's mostly for load balancing, however, occasionally we use it for the SSL offloading and content switching.

The load balancing on the solution is excellent.

The fact that you can do content switching is very useful.

The pricing is pretty good.

The solution is easy to work with and manage.

It's cloud-ready and we can manage it both on-premises and on the cloud if we need to.

The multi-tenancy isn't ideal.

The solution should be able to scale more effectively than it does.

Technical support could be improved upon.

Recently, we tried to configure AAA authentification and we ran into some issues using the web-based GUI. When you are on the console it works, however, when you're on the web-based version when you log in with your AAA credentials, it's very very slow. That is something that we're beginning to see and something they need to address.

We've been using the solution for over six years at this point.

The stability is okay. We haven't dealt with any bugs at all.

A big requirement for us is to be able to scale for multi-tenancy, and this solution doesn't really provide for that. We're looking into another model that might be able to help us handle this.

The technical support is okay. However, they could still improve their services.

I've worked with F5 and found it hard to work with and manage, in comparison to Citrix.

The initial setup was pretty straightforward. I wouldn't say that it was tedious due to the fact that the vendor who we got to assist us already had experience in deployment. They made it pretty easy. After the POC it was simple to deploy into the production environment.

We have less than 20 engineers that are working with and maintaining the product.

Our vendor helped us deploy the solution. They made the process pretty efficient and we were satisfied with eh results.

The solution offers quite good value for money. For the amount you pay, you get a fairly robust product.

We're just customers.

I would recommend this solution to other organizations as it's quite easy to use. There's so much that you can do, compared to F5, for example. With F5, you have to do a lot of tweaking to be able to achieve certain things. 

With Citrix, due to the infrastructure, we run very very easily. We run on ECA infrastructure and it's a great thing. It's very very straightforward. With F5, it's not as good. 

That said, it has some flaws that need to be corrected.

On a scale of one to ten, I would rate it at an 8.

Not many of our customers use the solution's web application firewall. We use the solution's IP Reputation and bot protection features. We use the solution mostly as Citrix and Gateway ICA proxy and load balancing. There are a lot of changes with the solution, but Citrix NetScaler has quite a comprehensive portfolio of training courses.

The licensing model and technical support of the solution could be improved. The exchange rate with the local currency contributes a lot to why some of our customers are looking at alternatives.

I have been working with Citrix NetScaler since it first came onto the market. I have been using the solution before the Gateway feature was a part of NetScaler, and it was a stand-alone product. I have been using the solution since Citrix acquired the product.

Citrix NetScaler is a scalable solution.

Citrix NetScaler has many features. The solution's basic features, like load balancing and Gateway, are pretty easy to use. It becomes complicated very, very quickly in large environments because it has many features. I would recommend the solution to other users.

There are much cheaper alternatives if you just need the solution for basic load balancing. There are no alternatives to Citrix NetScaler if you want to use it as a Gateway and access it from the public network. Integrating Citrix NetScaler with the existing infrastructure and applications is pretty straightforward once you get the hang of things.

Overall, I rate the solution a nine out of ten.

I use Citrix NetScaler as a gateway to provide secure access to virtualized desktops and applications.

Citrix NetScaler offers robust security features, including SmartAccess and customizable policies, making it a reliable choice for safeguarding user data. The seamless integration with Citrix tools enhances both performance and security, creating a powerful combination for optimal IT environments.

There is room for improvement regarding the pricing policy for Citrix offices. In the past, the gateway was cost-effective, but there has been a shift, and the current pricing seems too high.

I have been working with Citrix NetScaler for many years.

I would rate the stability of the solution as a seven out of ten.

I would rate the scalability of the solution as an eight out of ten.

Tech support for NetScaler can be frustrating. When opening a case, I often spend much time with first-level support, who sometimes lack programming knowledge. The process involves repeating details when the case is escalated to an engineer which causes delays. Overall, I would rate the support as a three out of ten.

Neutral

Before using Citrix NetScaler, I had experience with similar products. I recall working with Citrix Gateway for server access, but it involved a server running an application on a Windows server. I have also dabbled a bit with other vendors like F5 for feature integration. However, integrating with Citrix has been challenging as they are not very open to external integrations.

The solution is quite expensive. Regular security audits reveal frequent vulnerabilities, requiring monthly patches.

Overall, I would rate Citrix NetScaler as a seven out of ten.

We use the product for load balancing and as a reverse proxy solution.

The tool's pricing is a pain point since we have many cheaper alternatives. 

I have been working with the solution for five years. 

I rate Citrix ADM's stability a nine out of ten. 

I rate the tool's scalability a seven out of ten. 

Citrix ADM has a good tech support. 

Neutral

I rate the solution's deployment an eight out of ten, and was straightforward. It was completed in three weeks. 

Our customers are mostly medium enterprises. 

I rate the tool's pricing an eight out of ten. 

I rate Citrix ADM a seven out of ten. 

I like the solution's simplicity compared to Citrix's on-prem solutions. Citrix is not an easy technology, but they tend to make things very simple now.

The solution's pricing is a big concern and should be improved.

I prefer not to contact the solution's technical support. They will not resolve the problem, and we will have to do it ourselves.

Neutral

I rate Citrix Web App and API Protection a six out of ten for the ease of its initial setup.

On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing an eight or nine out of ten.

I have been working with Citrix for more than eight years. I recently discovered Parallels RAS, which is better than Citrix in terms of cost and simplicity. Unlike Citrix, Parallels RAS is an all-in-one solution, and it's easy to deploy.

Overall, I rate Citrix Web App and API Protection a seven out of ten.

We use Citrix NetScaler for policy URLs for web applications and RDP for Windows servers.

Reducing the content searching to publishing your web application, the OTP for two-factor authentication is the most valuable feature of NetScaler.

I wanted to use most features of NetScale, like the Web Application Firewall, but I need to learn how to use it. When we want to use OTP for two-factor authentication, it first appears on the authentication page where we can put the credentials. Then, we are directed to the application page and type the credentials again. But we want to use the OTP and access the web application without typing the credentials again. Typically, if we have an issue in the configuration and ask for a support request, that support doesn't help. They only talked about new implementations and charged me for it.

The customers needed help but did not find the web useful for the tool.

The technical support could be better. Whenever I contacted support, I rarely got the solution that we needed. And most of the time, I finished fixing the problem by looking on the internet or by finding documents about the problem on Google.

I have been using Citrix NetScaler for seven years.

It is a stable solution. It crashed only once, four years ago. We're using the DSLD configuration with two load balancers, two carriers, and two ISPs.

The technical support is bad. Whenever I contacted support, I rarely got the solution that we needed.

I rate it five out of ten.

Neutral

Previously, I used Microsoft TMG but then switched to NetScaler since it is a better solution.

The initial setup was complex initially. The first time it took about six months to be deployed. But it's straightforward now and takes only a couple of hours. Around four to five people were needed to complete the deployment.

It was implemented through an in-house team.

There is a return on investment using the solution.

The solution is undoubtedly very good, but it is expensive.

My experience with the support is not good. Owing to its poor technical support, I rate the solution seven out of ten.

We used it mainly for GSLB (Global Server Load Balancing). It was the intelligent DNS service.

I found that the GUI was very easy to to navigate. If you were looking for something, it was fairly easy to find. There's a lot of third-party documentation and information available online as well.

Citrix should offer a demo or free-trial version of NetScaler. Several other vendors do, but Citrix does not.

Pricing should also be more readily available.

We deployed Citrix NetScaler in 2018, and I've worked with it for four years.

In the four years I was working on it, we didn't have a single incident. There were no crashes or abnormal behavior. We found it to be very stable.

We didn't have any issues with scalability.

I've contacted technical support once, and their response was timely. There were no issues.

I found the initial setup to be very easy.

Citrix NetScaler's pricing is slightly above average but not overly expensive. I would consider F5 BIG IP to be the most expensive, Citrix NetScaler to be the second most expensive, and then Kemp Load Balancer to be the third.

I am really happy with Citrix NetScaler in terms of the stability and user-friendliness of the user interface. It's easy to set up as well, and I'd rate it at nine out of ten.

The main use of Citrix NetScaler was for application integration. My clients wanted their applications to be managed through Citrix NetScaler.

The most valuable feature of  Citrix NetScaler was the seamless integration. Additionally, the UI is good.

Citrix NetScaler has been recently acquired by another company and the support has been negatively impacted, the solution is at its end of life. The support for the solution could improve. The sales team needs to be improved.

I have used Citrix NetScaler within the last 12 months.

Citrix NetScaler is stable and robust.

Citrix NetScaler is scalable but could improve.

I have three to four customers.

I rate the scalability of Citrix NetScaler a seven out of ten.

The video technical support from Citrix NetScaler was satisfactory.

The initial setup of Citrix NetScaler is straightforward. The process is easier than competitors. The solution took us approximately 20 days to deploy because we had many applications that needed to be scheduled.

The requirement was to provide load balancing of multiple applications and publish all the applications behind Citrix NetScaler.

The license for Citrix NetScaler is on an annual basis and it is reasonably priced.

I would not recommend this solution to others.

I rate Citrix NetScaler an eight out of ten.

Citrix NetScaler is an Application Delivery Controller which we use to manage our gateway load balancing and web solution.

Citrix NetScaler supports our virtual appliance solutions.

Citrix NetScaler is a complete solution that is customizable, easy to configure, and has the most features.

Citrix NetScaler has stopped supporting the older versions and that has made it difficult for some of our clients. I would like to have continued support for older versions of the solution.

The vendor provides frequent patches, however, the security of the website has room for improvement.

The cost of the solution has room for improvement.

I have been using the solution for almost six years.

The solution is stable.

The solution is scalable.

The tech support is good.

Positive

The older version was complex to set up but now the solution's GUI is easy to configure.

The deployment consists of going to the storefront and configuring Citrix NetScaler on-premises.

The deployment does not take long but after the basic configuration, we have to customize based on the customer's requirements.

The implementation is completed in-house.

Our clients have seen a return on investment.

I give the price of the solution a seven out of ten.

I give the solution an eight out of ten.

The maintenance of the solution is not complex.

Citrix NetScaler is the best Application Delivery Controller on the market and I recommend it to others.