NetScaler Reviews

I use Citrix NetScaler as a gateway to provide secure access to virtualized desktops and applications.

Citrix NetScaler offers robust security features, including SmartAccess and customizable policies, making it a reliable choice for safeguarding user data. The seamless integration with Citrix tools enhances both performance and security, creating a powerful combination for optimal IT environments.

There is room for improvement regarding the pricing policy for Citrix offices. In the past, the gateway was cost-effective, but there has been a shift, and the current pricing seems too high.

I have been working with Citrix NetScaler for many years.

I would rate the stability of the solution as a seven out of ten.

I would rate the scalability of the solution as an eight out of ten.

Tech support for NetScaler can be frustrating. When opening a case, I often spend much time with first-level support, who sometimes lack programming knowledge. The process involves repeating details when the case is escalated to an engineer which causes delays. Overall, I would rate the support as a three out of ten.

Before using Citrix NetScaler, I had experience with similar products. I recall working with Citrix Gateway for server access, but it involved a server running an application on a Windows server. I have also dabbled a bit with other vendors like F5 for feature integration. However, integrating with Citrix has been challenging as they are not very open to external integrations.

The solution is quite expensive. Regular security audits reveal frequent vulnerabilities, requiring monthly patches.

Overall, I would rate Citrix NetScaler as a seven out of ten.

We use the product for load balancing and as a reverse proxy solution.

The tool's pricing is a pain point since we have many cheaper alternatives. 

I have been working with the solution for five years. 

I rate Citrix ADM's stability a nine out of ten. 

I rate the tool's scalability a seven out of ten. 

Citrix ADM has a good tech support. 

Neutral

I rate the solution's deployment an eight out of ten, and was straightforward. It was completed in three weeks. 

Our customers are mostly medium enterprises. 

I rate the tool's pricing an eight out of ten. 

I rate Citrix ADM a seven out of ten. 

I like the solution's simplicity compared to Citrix's on-prem solutions. Citrix is not an easy technology, but they tend to make things very simple now.

The solution's pricing is a big concern and should be improved.

I prefer not to contact the solution's technical support. They will not resolve the problem, and we will have to do it ourselves.

Neutral

I rate Citrix Web App and API Protection a six out of ten for the ease of its initial setup.

On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing an eight or nine out of ten.

I have been working with Citrix for more than eight years. I recently discovered Parallels RAS, which is better than Citrix in terms of cost and simplicity. Unlike Citrix, Parallels RAS is an all-in-one solution, and it's easy to deploy.

Overall, I rate Citrix Web App and API Protection a seven out of ten.

We use Citrix NetScaler for policy URLs for web applications and RDP for Windows servers.

Reducing the content searching to publishing your web application, the OTP for two-factor authentication is the most valuable feature of NetScaler.

I wanted to use most features of NetScale, like the Web Application Firewall, but I need to learn how to use it. When we want to use OTP for two-factor authentication, it first appears on the authentication page where we can put the credentials. Then, we are directed to the application page and type the credentials again. But we want to use the OTP and access the web application without typing the credentials again. Typically, if we have an issue in the configuration and ask for a support request, that support doesn't help. They only talked about new implementations and charged me for it.

The customers needed help but did not find the web useful for the tool.

The technical support could be better. Whenever I contacted support, I rarely got the solution that we needed. And most of the time, I finished fixing the problem by looking on the internet or by finding documents about the problem on Google.

I have been using Citrix NetScaler for seven years.

It is a stable solution. It crashed only once, four years ago. We're using the DSLD configuration with two load balancers, two carriers, and two ISPs.

The technical support is bad. Whenever I contacted support, I rarely got the solution that we needed.

I rate it five out of ten.

Neutral

Previously, I used Microsoft TMG but then switched to NetScaler since it is a better solution.

The initial setup was complex initially. The first time it took about six months to be deployed. But it's straightforward now and takes only a couple of hours. Around four to five people were needed to complete the deployment.

It was implemented through an in-house team.

There is a return on investment using the solution.

The solution is undoubtedly very good, but it is expensive.

My experience with the support is not good. Owing to its poor technical support, I rate the solution seven out of ten.

We used it mainly for GSLB (Global Server Load Balancing). It was the intelligent DNS service.

I found that the GUI was very easy to to navigate. If you were looking for something, it was fairly easy to find. There's a lot of third-party documentation and information available online as well.

Citrix should offer a demo or free-trial version of NetScaler. Several other vendors do, but Citrix does not.

Pricing should also be more readily available.

We deployed Citrix NetScaler in 2018, and I've worked with it for four years.

In the four years I was working on it, we didn't have a single incident. There were no crashes or abnormal behavior. We found it to be very stable.

We didn't have any issues with scalability.

I've contacted technical support once, and their response was timely. There were no issues.

I found the initial setup to be very easy.

Citrix NetScaler's pricing is slightly above average but not overly expensive. I would consider F5 BIG IP to be the most expensive, Citrix NetScaler to be the second most expensive, and then Kemp Load Balancer to be the third.

I am really happy with Citrix NetScaler in terms of the stability and user-friendliness of the user interface. It's easy to set up as well, and I'd rate it at nine out of ten.

The main use of Citrix NetScaler was for application integration. My clients wanted their applications to be managed through Citrix NetScaler.

The most valuable feature of  Citrix NetScaler was the seamless integration. Additionally, the UI is good.

Citrix NetScaler has been recently acquired by another company and the support has been negatively impacted, the solution is at its end of life. The support for the solution could improve. The sales team needs to be improved.

I have used Citrix NetScaler within the last 12 months.

Citrix NetScaler is stable and robust.

Citrix NetScaler is scalable but could improve.

I have three to four customers.

I rate the scalability of Citrix NetScaler a seven out of ten.

The video technical support from Citrix NetScaler was satisfactory.

The initial setup of Citrix NetScaler is straightforward. The process is easier than competitors. The solution took us approximately 20 days to deploy because we had many applications that needed to be scheduled.

The requirement was to provide load balancing of multiple applications and publish all the applications behind Citrix NetScaler.

The license for Citrix NetScaler is on an annual basis and it is reasonably priced.

I would not recommend this solution to others.

I rate Citrix NetScaler an eight out of ten.

Citrix NetScaler is an Application Delivery Controller which we use to manage our gateway load balancing and web solution.

Citrix NetScaler supports our virtual appliance solutions.

Citrix NetScaler is a complete solution that is customizable, easy to configure, and has the most features.

Citrix NetScaler has stopped supporting the older versions and that has made it difficult for some of our clients. I would like to have continued support for older versions of the solution.

The vendor provides frequent patches, however, the security of the website has room for improvement.

The cost of the solution has room for improvement.

I have been using the solution for almost six years.

The solution is stable.

The solution is scalable.

The tech support is good.

Positive

The older version was complex to set up but now the solution's GUI is easy to configure.

The deployment consists of going to the storefront and configuring Citrix NetScaler on-premises.

The deployment does not take long but after the basic configuration, we have to customize based on the customer's requirements.

The implementation is completed in-house.

Our clients have seen a return on investment.

I give the price of the solution a seven out of ten.

I give the solution an eight out of ten.

The maintenance of the solution is not complex.

Citrix NetScaler is the best Application Delivery Controller on the market and I recommend it to others.

We solely use this solution for Citrix remote access.

This has allowed us to secure Citrix remote access from the internet, as it is currently the only solution available that enables this.

We appreciate that this solution facilitates our access to Citrix internet.

We would like to see some fairly large scale improvement in the configuration process for this solution.

This solution carries a high price point, which we would like to see some reduction in.

We have been using this solution for 10 years now.

We have found this to be a stable solution.

This is a scalable solution in our experience.

The setup for this solution is fairly complex.

We would rate this solution a six out of ten.

The primary use case is for troubleshooting how users are experiencing the Citrix environment.

The most valuable features are for the ADMs and the overall monitoring environment.

I would like to see the virtual and desktop license included in the pricing.

I have been working with Citrix ADM for a number of years.

I have found the scalability to be acceptable.

The initial setup was straightforward and simple. The installation took about an hour.

I did the installation in-house.

The pricing could be lower. The actual device itself is included in the license, so the fact that you have to license virtual machines on it is the price point that could be lower.

I would rate Citrix ADM an eight on a scale of one to ten.

We use Citrix NetScaler as an access gateway for many virtual apps and desktops. We're also using the solution for load-balancing and content-switching purposes.

What I like most about Citrix NetScaler is its stability, and I didn't see a lot of issues with it.

The setup for Citrix NetScaler has room for improvement. It could be easier.

I've been working with Citrix NetScaler for five years.

Citrix NetScaler is pretty stable.

Citrix NetScaler is a scalable solution.

I found Citrix NetScaler support great.

The initial setup for Citrix NetScaler is complex.

How long it takes to deploy Citrix NetScaler varies from one day to one month, depending on the customer's environment. Deployment time is different every time.

The client pays for the Citrix NetScaler license annually.

I have five hundred to six hundred clients using Citrix NetScaler.

I recommend the solution to other people who want to use it.

My rating for Citrix NetScaler is eight out of ten.