NetScaler Reviews

We have several use cases but as an example, I have a banking customer who wants to know about their environment with Virtual Apps and Desktops. They're interested in performance, connections and network latency. The management part of Virtual Apps and Desktop is not available when you look at Citrix Cloud, it doesn't provide that information. To get more, you need to use ADM. I'm a cloud solutions architect and we are resellers of Citrix ADM.

This solution provides customers with the option to leverage all the features to gain more insight and visibility of their environment. Previously, they were always complaining about this lack of data and now performance has improved. 

I think the analytics is the most valuable feature. 

I think the interface could be better. I think some customers struggle with that. I mean, the learning curve takes a little longer than in other solutions so I think the interface and maybe training could be improved. 

I'd like to see another licensing model that could complement or be similar to licensing models of other networking solutions. It adds flexibility for the customer. 

I've been using this solution for three years. 

The solution is stable. 

The solution is scalable. My customers are usually mid-size organizations. Some small business, a few large companies. I now have a client that has close to 10,000 users.

I think Citrix has good technical support and a good escalation strategy.

The initial setup is very straightforward, very easy. Our implementation strategy is to make a personal assessment for each client and then deploy the tool and all necessary components. It doesn't take more than two hours.

Customers have looked at Ryzen or other cloud services like Amazon, Microsoft Desktop or Azure Virtual Desktops. The advantages of Citrix is that it's managed from a single interface whereas other solutions don't have that presentation or that interface. I also think that ADM and other solutions Citrix offers are very complementary to each other. 

It's important to know about other Citrix solutions, it improves the experience. Citrix improves the Virtual Apps and Desktop interface in Citrix Cloud. There are two ways to visualize or take action with the data. I think they are well on the way to being the right solution. It's very viable, they're doing a good job.

Private Cloud

Other

We are using this Citrix ADC with Windows Applications and desktop delivery.

They need to improve the ADC report

The most valuable features are the VDA Delivery, Gateway Fort, and the load balancing.

The security is okay, but the monitoring and reporting need improvement.

The price can be reduced. Our customers have compared the pricing and have indicated that there is a big difference compared to others, so it should be more competitive.

I have been using this solution for the last three to four years.

They have both the VPX and the MPX hardware, and with the ADC, it's a stable product.

With a subscription, they will give you immediate support.

Straightforward

In-house Team

When compared to other solutions, the cost is high.

There are subscriptions for technical support available for an additional fee.

This solution can be deployed on-premises, public cloud, and private cloud. It's hybrid.

It's a good product and I recommend it.

I would rate this solution an eight out of ten.

On-premises

We are a solution provider and when we need to implement application delivery control then Citrix ADC is one of the products that we suggest to our clients.

Manageability and visibility are good.

The interface needs to be improved because the competition is coming up with ones that are more eye-catching, straightforward, and sophisticated.

I have been working with Citrix for three years.

We are very happy with its stability.

We have no issues with scalability.

Currently, our customers for Citrix ADC are large-sized organizations.

I would rate the technical support a seven out of ten. They are okay. When they are investigating a problem then they need a lot of information, and there is a lot of back and forth.

The situation is the same with most of the big vendors.

We also deal with Fortinet FortiADC, and one of our clients recently had to switch to Fortinet because of a management decision. Importantly, however, they were still happy with Citrix.

The complexity of the initial setup and length of time for deployment depends on the customer that we're dealing with. If it's a ministry or government then it's going to take a long time. These deployments might take a month to complete. If it's a small or medium-sized customer then it might be between one and three days, and you're finished.

This product is more expensive than some of the competitors.

In the future, we are hoping to provide more cloud-based solutions. However, at this time, there is not enough maturity, and as such, corporations and government offices want on-premises solutions.

Citrix ADC is a product that I can recommend, without any doubt or hesitation.

I would rate this solution a nine out of ten.

On-premises

We use this solution for screening access, so certain people have access to certain applications. It's a good solution to deliver applications to users who are located in geographically distinct locations. The product means you can have control and still deliver the applications. We have a partnership with Citrix and I'm technology vice president. 

I like that the solution can be made available on any device and can be accessed on a wide area network - it allows for better performance for technology applications.

The process itself could be improved by making it more flexible because it has become really complicated to deploy. Implementing the application delivery mechanism model system has become more difficult over time and more complicated to handle.

I would like to see a simplification of initials. 

I've been using this solution for a very long time, since it was first established. 

It's a stable solution. 

It's a scalable solution. 

Technical support is average, sometimes response times are a little slow.

Deployment takes quite a lot of planning and the cost of implementation is based on the number of users. You need to have clarity about the architecture to get an idea of how long deployment will take.  

If a company wants to have a secure environment and they want the performance then this is a good solution.

I would rate this solution a nine out of 10. 

The most valuable feature is the content switching. 

ADC from Citrix has added functionalities from other products and the usability is very difficult for someone who is used to a simpler user interface, it's a little bit of a mess to use. 

In terms of the GUI's functionalities, it responds to our needs. I don't see a need for improvement for that. 

I have been using this solution for ten years. 

We have more users than before so we had to migrate from a VPX to an NPX to improve the bandwidth. We are a medium-sized company with around 5,000 users. Most of them work through ADC appliances. It responds to our needs. 

I have contacted their technical support. They're good. We have a meeting with them once a month. Their support is good. 

My recommendation would depend on the company's needs. In my former job, we used to have f5 for load balancing and we used to have NetScaler for ICA reverse proxy for access gateway and we used the two of them in conjunction. In my current job, we have Fortinet for firewalling and we have ADC for reverse proxy for access gateway. My opinion is that you have to choose the best solution for every functionality you need. 

I would rate it an eight out of ten. Not a ten because of the user interface. 

On-premises

We have one project for our telecom and another for our port to manage traffic.

In our country, it is not possible to implement in the cloud.

• Loadbalancing
• It has disaster recovery functionalities.

We are working the Oracle to publish all the web applications on the platform in the next phase of the application. This will be good for us because there are additional security features added into the platform from the website.

The reporting is not so good. They don't have an application to connect the logs.

The stability is good. If there is a problem, the load will be shifted to other sites automatically, which has been a good experience for us.

It is working now at two sites.

The technical support is fine. I would rate the technical support as a five (out of five). They gave us extra support during the deployment phase.

We used the documentation to deploy it. 

When we deploy the product, we also buy the Professional Services from Citrix. Another engineer and I also worked on these products.

We have all the features and functions of Citrix because we have a premium license.

For partners, NetScaler is not as expensive price-wise versus F5. The biggest difference between NetScaler and F5 is the support. F5 has better support, and it is important to have good support. I have recommended to NetScaler that they improve their support.

NetScaler is a good product for partners.

I would rate NetScaler as an eight (out of 10).

On-premises

Our primary use cases are for the different local LANs and for exchange, a local LAN SharePoint, a local LAN for web applications and for different RDP, remote desktop publishing solutions, a local LAN for intranet, web applications, internal web applications, etc. and for all command switching and full VPN gateway for Citrix and for apps and desktops. We deal with enterprise companies, so around 5,000 users. I'm the Senior Principal IT Consultant in our organization. 

Citrix is a complete solution for those looking for an all-in-one. It's all there, the NetScaler gateway, remote access, internet access, optimization, load balancing, you have Citrix desktop publishing and VDAs. You can create a complete solution with Citrix. That's a good thing. If you have to troubleshoot something there's no problem like you would have if you were working between different solutions. If you're dealing with different manufacturers, there's always a problem with troubleshooting - nobody wants to take responsibility.

The solution has too many bugs in the software and it's always difficult when you need to update. If you have bugs in one firmware and you fix them and then update, sometimes it doesn't work in the correct way. Even when there are new feature releases, the problems are not always solved. Instability is an issue. The product also offers a lot of features that are not necessary, you don't need them. 

Bug fixing is a problem in this solution and they should consider focusing on that in any future release. 

I've been using this solution for over 10 years. 

The solution is somewhat lacking in stability. 

Scalability of the solution is fine. 

Technical support could be better. Response is good but when I open a ticket at Citrix because I have a problem, it's not because I want to check a simple configuration task on a support line, I want a solution.

I worked for a long time with F5. I've only worked with Microsoft and Cisco solutions. We're currently checking other options for a new customer. 

Initial setup is straightforward, deployment time really depends on the environment of the customer. 

I think the price is okay. 

If anyone wants to implement this solution, it's important to be clear about your use case in order to grow with the product. Functionality always depends on the underlying networking. If there is trouble in the underlying networking, then you'll always have problems with NetScaler.

I would rate this product a three out of 10. 

Private Cloud

This solution acts as my web server, web application server, firewall, and load balancer. I also use it for IPSec 4 to IPSec 6 conversion.

The most valuable feature is load balancing. This solution will do both global and local load balancing.

The WAF features are very helpful.

The WAF component needs to be simplified so that it is easier to use.

In the next release, I would like to see more firewall policy support.

I have been using Citrix NetScaler VPX for about five years.

There are a few bugs here and there, but technical support has been able to assist with them.

This solution is easy to scale if we have up to ten servers, but much higher and we need to use a different level of license. It is a little bit expensive.

We have approximately 2,000 users.

I am quite satisfied with the technical support.

We did not use another solution prior to this one.

The initial setup is straightforward.

I installed this solution with the help of my own team.

Our licensing fees including technical support are approximately $3,500 USD.

We evaluated a solution by F5, but we found it to be a little complex and we didn't proceed with it.

My advice for anybody who is considering this product is that it works best for small-scale industry. I would recommend this for a small business, but not for larger organizations. It works quite well for 1,000 or 2,000 users, but I would not recommend more than that.

I would rate this solution an eight out of ten.

On-premises