NetScaler Reviews

We use Citrix NetScaler for policy URLs for web applications and RDP for Windows servers.

Reducing the content searching to publishing your web application, the OTP for two-factor authentication is the most valuable feature of NetScaler.

I wanted to use most features of NetScale, like the Web Application Firewall, but I need to learn how to use it. When we want to use OTP for two-factor authentication, it first appears on the authentication page where we can put the credentials. Then, we are directed to the application page and type the credentials again. But we want to use the OTP and access the web application without typing the credentials again. Typically, if we have an issue in the configuration and ask for a support request, that support doesn't help. They only talked about new implementations and charged me for it.

The customers needed help but did not find the web useful for the tool.

The technical support could be better. Whenever I contacted support, I rarely got the solution that we needed. And most of the time, I finished fixing the problem by looking on the internet or by finding documents about the problem on Google.

I have been using Citrix NetScaler for seven years.

It is a stable solution. It crashed only once, four years ago. We're using the DSLD configuration with two load balancers, two carriers, and two ISPs.

The technical support is bad. Whenever I contacted support, I rarely got the solution that we needed.

I rate it five out of ten.

Neutral

Previously, I used Microsoft TMG but then switched to NetScaler since it is a better solution.

The initial setup was complex initially. The first time it took about six months to be deployed. But it's straightforward now and takes only a couple of hours. Around four to five people were needed to complete the deployment.

It was implemented through an in-house team.

There is a return on investment using the solution.

The solution is undoubtedly very good, but it is expensive.

My experience with the support is not good. Owing to its poor technical support, I rate the solution seven out of ten.

Our company is based in Ecuador. I'm a key account manager and a business consultant. 

With Citrix ADC, our clients can improve their security, performance, and they can escalate when they need it. It's a complete solution for application delivery and security.

When it comes to all Citrix products, price is an issue, because all their products are complete solutions. They have all the characteristics that our clients require, but it almost falls down when we are competing with less expensive solutions.

In Ecuador, people don't just rely on the functionalities of a solution, the price point is very important, even though they know that Citrix is a better product. I'd like to see a different licensing model that would take all that into account. 

I've been using this solution for three years. 

The solution is stable. 

The solution is scalable and flexible. 

Most of our clients don't require support for the product. We manage the solution and organize periodical maintenance. If there are any firmware updates or a patch that Citrix has released, we install them. 

The implementation is quite difficult. We have one person who is certified in the solution and has a lot of experience with the products. Our other technicians don't have as much experience and implementation of ADC is complex for them. 

Citrix ADC is one of the main elements of the SEA approach that Garner has released. Users can manage their applications, as well as monitor and improve all the security that they need.

I rate this solution 10 out of 10. 

I use Citrix NetScaler in my company for mostly two-factor authentication.

The most valuable feature of the solution is the two-factor authentication.

From an improvement perspective, the tool should be made easier in the area of the configuration capabilities that it provides to users. Currently, it is not easy to use the configuration capabilities of the product.

I have been using Citrix NetScaler for a month. I use the solution's latest version.

It is a very stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.

Around 100 employees in my company use the product.

The product's initial setup phase was easy.

I did not do the product's installation. My colleagues managed the product's installation phase.

The solution is deployed on an on-premises model.

I don't know about the maintenance part of the solution since the server we use in our company is operated from some other location.

The global server load balancing feature of Citrix NetScaler has improved our company's application availability.

I can recommend the product to those who plan to use it.

I rate the overall tool a nine out of ten.