NetSuite CRM+ Reviews

We use NetSuite CRM+ in our environment to document sales activities. We can create and manage accounts, track opportunities, and facilitate the submission of deals to our project management and administrative teams.

NetSuite's interface is easy to use compared to alternatives like Salesforce.

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspective. There's no seamless integration to track every interaction without manual logging.

We have been using NetSuite CRM+ for six months.

We can open as many accounts and opportunities as required without experiencing any slowdowns or limitations. From my own experience, I rate the stability of the product as a ten. It has met all our business requirements effectively thus far.

I rate the platform's scalability a ten out of ten.

HubSpot has more marketing functionality, generates AV campaigns, and automates outreach than NetSuite.

The initial setup process is straightforward.

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other options, but it ultimately depends on the features and functionalities required for your specific use case.

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities.

The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities.

The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed.

I rate it an eight out of ten.

We use NetSuite CRM+ to manage our customer data for support, but we use Salesforce for outside sales.

NetSuite CRM+ helps us provide customer support and track schedules for field service.

NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians. 

I rate NetSuite CRM+ nine out of 10 for scalability. It's highly scalable. 

I rate NetSuite support eight out of 10. 

Positive

NetSuite CRM is easy to deploy because it's a cloud-based solution. It takes a few months to deploy and integrate it. We sometimes use third-party implementers and professional services, but most of our solutions are deployed in-house. Our deployment team consisted of five people, including a solution architect, a functional consultant, and some technicians. 

You will see a return on investment after using NetSuite for three years. 

NetSuite CRM+ is bundled with NetSuite's standard package.  We pay additional charges for online or home support.

I rate NetSuite CRM+ five out of 10. 

NetSuite CRM+ is a basic CRM, and is a really good tool if you're using NetSuite as an ERP. Since it's all on the same platform (NetSuite ERP and NetSuite CRM+), usually when clients are using it, it's because they have the rest of the NetSuite suite, so that you don't have to do an integration with Salesforce, HubSpot, or any other CRM. When you do your lead to quote process, then you convert your quote to a sales order or any other record, it's on the same system.

The fact that you have all your products with NetSuite CRM+, e.g. it's a basic CRM, so if you have your ERP in NetSuite, then you have your product lists or your item lists, and you have the ability to add those from the beginning of a lead to a quote to an opportunity, the whole process flows well compared to using other CRMs in the market. This is what I found most valuable in NetSuite CRM+.

What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the reporting in Salesforce looks better, e.g. you can see your funnel and your stages for the references, and those are displayed in a prettier way, while in NetSuite CRM+, those look ugly.

I've been implementing NetSuite CRM+ for three years now.

NetSuite CRM+ is very scalable, and it's the same with NetSuite ERP. It's a solution that suits enterprises from $5,000,000 to $200,000,000. It's also very interesting, because it works really well in multi-subsidiary organizations. NetSuite as a whole is very suited for multi-subsidiaries, without really having to do any major configuration, compared to the Salesforce of this world that's out of the box, but is not set up for multi-subsidiary organizations, while NetSuite CRM+ is.

The technical support for this solution is not the best, because it's very, very hard to get a hold of someone who is able to help you on the spot. They usually have to refer you to someone else, then that person refers you to another person, so you can finally end up in the right department, with the right person, for your question.

They have different tiers of services, so depending on what you're buying and how much you pay, you have a different level of service with them. The cheapest tier won't even allow you to call them, e.g. it will only be via email or cases. The more you pay, then that's when you start having dedicated personnel assigned to your account to help you.

Setting up NetSuite CRM+ is very straightforward. If you only have to set up your users and some items, you could in theory, start using it. If you want to go further, the only thing you need to really do is to change the stages. If you have seven stages in your sell cycle instead of four, you can just change them, but it's technically ready to go out of the box.

I don't know the price of NetSuite CRM+, but I can tell you its cost structure. Compared to other tools, you have to pay for the NetSuite CRM+ module itself.  You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. This is a very big difference with NetSuite CRM+ compared to any other tool in the market. Its cost is not a licensing cost per user, but a module cost and a user cost.

Sometimes, you have to do your cost analysis to see how many users you have and if it makes sense to go with NetSuite CRM+ compared to another tool that will charge you a bit more on the users, but there is no module cost, so you have to do that exercise and think about it in terms of cost.

I've evaluated Salesforce and HubSpot.

I deal with Salesforce, NetSuite, HubSpot, and FinancialForce. I deal with almost all of the popular SaaS solutions in the market.

I deal with NetSuite CRM+, though usually we don't really work with CRMs, as they are not the best tools in the world. We're more into ERPs, but we have some clients who are using NetSuite CRM+ on a day to day basis.

We're always using the updated version of this solution. It's cloud based, and it's the same as NetSuite ERP. There are two updates per year, and everyone's always running the same version. There are no different versions running at the same time, e.g. it's always the same version.

I'm giving NetSuite CRM+ a rating of eight out of ten.

We're a reseller and implementer of NetSuite, and we have a strong relationship with them, but we do have the same relationship with other tools, e.g. Salesforce and HubSpot.

We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce. 

The product provided a holistic view of financials and customer profiles. 

The product needs to improve the warehouse management feature. 

The tool's setup is straightforward since it's well documented. I wasn't certified in NetSuite, and I was able to leverage most of the functionality without needing support.

I would rate the product an eight out of ten. We don't have any dedicated resources for the product's maintenance. The tool is competitive from a functionality standpoint.