- GUI
- Reporting capabilities
Technical Support Analyst at a university with 1,001-5,000 employees
Configuration & implementation was complex as we had complex requirements, but could quite easily be done simply.
What is most valuable?
How has it helped my organization?
Allows the delegation of permissions related to identity management and also visual representation of the configuration as opposed to having to go through loads of scripts which was the case with our previous solution.
What needs improvement?
Job server engine -
- Performance
- Loadbalancing
For how long have I used the solution?
One year.
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What was my experience with deployment of the solution?
Not yet.
What do I think about the stability of the solution?
Not yet.
What do I think about the scalability of the solution?
More than one job server cannot be allocated per target/source system which can be a performance bottleneck,
How are customer service and support?
Customer Service:
Good.
Technical Support:Good.
Which solution did I use previously and why did I switch?
Previous solution was an in house written application. We switched due to support reasons as well as outdated technology and a lack of functionality.
How was the initial setup?
Configuration and implementation is a complex process as we had complex requirements, but could quite easily be done in a simple way.
What about the implementation team?
We implemented via a combination of an in house team and a vendor partner. Their level of expertise was very good.
Which other solutions did I evaluate?
Yes we chose Dell One over Oracle IDM, IBM, NETIQ, and MS FIM.
What other advice do I have?
Have a team of dedicated staff for the implementation who are given enough time to understand the many dimensions of the tool.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: August 2025
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