The best feature of this solution is its flexibility to be customized. It is like a framework. You can customize it very far from its core functionality, and it will still work.
One Identity Manager offers extensive customization options and modular design, handling identity and access management scenarios effectively. It excels in API flexibility and integration across systems, yet requires significant efforts for SAP and ServiceNow. Role-based controls aid governance, but setup is complex. While it provides connectors for seamless integration, its performance in large organizations is slow. Documentation and technical support are lacking, and scalability issues affect database availability and large structures.