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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

One Identity Manager reduces errors and saves time through automation, enhancing efficiency and increasing revenue.
One Identity Manager is highly customizable, allowing significant flexibility for different organizational needs.
One Identity Manager improves productivity, saving substantial employee hours monthly and positively impacting revenue.
One Identity Manager provides a centralized platform for managing identity data, roles, and access control.
One Identity Manager supports business roles and automates workflows, improving compliance and audit efficiency.

CONS

One Identity Manager could improve its customer support, as many users experience delays and unhelpful solutions.
Pricing concerns are frequently noted, with some users finding it higher compared to competitors.
Integration and performance issues, especially with large organizations and specific applications like AWS Cloud, are common complaints.
The setup process can be complex and time-consuming, requiring significant expertise and customization.
Documentation and training materials for One Identity Manager are lacking, resulting in a steep learning curve for new users.
 

One Identity Manager Pros review quotes

it_user181518 - PeerSpot reviewer
Technical Support Analyst at a university with 1,001-5,000 employees
Jan 14, 2015
Allows the delegation of permissions related to identity management and also visual representation of the configuration as opposed to having to go through loads of scripts which was the case with our previous solution.
it_user585720 - PeerSpot reviewer
Senior Identity and Access Management Specialist at a tech vendor with 10,001+ employees
Jan 12, 2017
It is certainly a leading product in the IAM sphere.
it_user589356 - PeerSpot reviewer
Senior IT Consultant at a tech consulting company with 51-200 employees
Jan 18, 2017
We have not encountered any stability issues.
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
it_user368094 - PeerSpot reviewer
Solutions Architect - IAM at a tech company with 11-50 employees
Jan 31, 2017
This product is very effective and has more capabilities than any other.
it_user666726 - PeerSpot reviewer
Directory Service Specialist at a tech company with 1,001-5,000 employees
May 17, 2017
The product was initially brought in to replace an unsupported solution, and later on it became a partner self-service portal, reducing service desk calls to create accounts for business partners.
it_user725637 - PeerSpot reviewer
owner at Butschke IT Services
Sep 19, 2017
The Data Importer is a great tool to create an ETL. It generates code which is easy to maintain later without the tool.
RA
Security Architect, InfoSec Consultant at Confidential ( Sensitive Industry)
Nov 14, 2018
Quest One IDM allows for large customization.
DC
Identity Access Management Specialist at linde
Apr 3, 2019
Even without any customization, if you install it, configure it, it's ready... It's very powerful. Without any customization, it starts working.
TS
Product Owner at dm-drogerie markt GmbH + Co. KG
Apr 3, 2019
This solution has helped to increase employee productivity when it comes to provisioning users in our systems. This solution has been really been effective with our retail workers. It wouldn't be possible to onboard and manage our 40,000 store employees without it. The management of the solution is pretty automated.
ITBusinef7a0 - PeerSpot reviewer
IT Business Process Specialist at a manufacturing company with 5,001-10,000 employees
Apr 3, 2019
With this product, we been able to bring together HR, IT, and lifecycle management. It is very helpful for managing the Joiner/Mover/Leaver process. We also use it for compliance on all the audits which are around.
 

One Identity Manager Cons review quotes

it_user181518 - PeerSpot reviewer
Technical Support Analyst at a university with 1,001-5,000 employees
Jan 14, 2015
More than one job server cannot be allocated per target/source system which can be a performance bottleneck.
it_user585720 - PeerSpot reviewer
Senior Identity and Access Management Specialist at a tech vendor with 10,001+ employees
Jan 12, 2017
Job servers can become a single point of failure.
it_user589356 - PeerSpot reviewer
Senior IT Consultant at a tech consulting company with 51-200 employees
Jan 18, 2017
Lack of integration with RestAPI - the lack of out-of-the-box RestApi connectors creates some difficulties in integration running infrastructure as code, with DevOps operation (CI, CD, VCS etc.) and managing On Premise and external clouds.
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
it_user368094 - PeerSpot reviewer
Solutions Architect - IAM at a tech company with 11-50 employees
Jan 31, 2017
There is a need to improve the use case documentation and coding templates.
it_user666726 - PeerSpot reviewer
Directory Service Specialist at a tech company with 1,001-5,000 employees
May 17, 2017
There are too many configuration interfaces. They could simplify the design to not require VB/PS coding to draw the workflows.
it_user725637 - PeerSpot reviewer
owner at Butschke IT Services
Sep 19, 2017
Some internal structures are in place because of already depreciated functions back from the time when the solution was used for software deployment and as a help desk.
RA
Security Architect, InfoSec Consultant at Confidential ( Sensitive Industry)
Nov 14, 2018
Quest Software should provide notes and documents to customers before they buy the product and license.
DC
Identity Access Management Specialist at linde
Apr 3, 2019
One Identity has a self-service portal but many customers need a helpdesk where they can go in and request. To make that happen we need to do a lot of customization. Maybe that could be improved...
TS
Product Owner at dm-drogerie markt GmbH + Co. KG
Apr 3, 2019
They could make the product more user-friendly. It takes a lot of work to build technical and business cases with the product. The solution is more complex than you think to use.
ITBusinef7a0 - PeerSpot reviewer
IT Business Process Specialist at a manufacturing company with 5,001-10,000 employees
Apr 3, 2019
The technical support is non-existent. It is not worth talking about.