OpenText Network Operations Management offers a comprehensive suite of tools designed for efficient network operations and management. It helps organizations streamline their network processes, ensuring enhanced performance and reliability in complex IT environments.
| Product | Mindshare (%) |
|---|---|
| OpenText Network Operations Management | 1.5% |
| Cisco DNA Center | 8.7% |
| OpenText Network Node Manager | 5.4% |
| Other | 84.4% |
The platform is robust, providing capabilities that align with industry needs for automation and integration. Its powerful analytics and monitoring features enable IT teams to effectively manage network performance, detect anomalies, and ensure uptime. OpenText Network Operations Management supports scalable IT infrastructures, ensuring reliable operations in both cloud and on-premises settings.
What are the key features of OpenText Network Operations Management?OpenText Network Operations Management is utilized in sectors like finance, healthcare, and manufacturing, where reliable network performance is crucial. It supports critical operations by ensuring seamless integration and effective management of network resources in these industries.
OpenText Network Operations Management was previously known as Micro Focus Network Operations Management.
| Author info | Rating | Review Summary |
|---|---|---|
| Advisor at Saudi Telecom Company | 4.0 | I use OpenText Network Operations Management for IT monitoring to effectively manage events in the IT environment. The solution's dynamic discovery and strong correlation engine are valuable, but the outdated interface and limited dashboard customization need improvement. OpenTelemetry on-premises would be beneficial. |
| Enterprise Management Tech Lead at Vertowave | 5.0 | We use OpenText Network Operations Management to cover all aspects of network management, with integrated tools for configuration and performance. It supports multiple vendors, enhances troubleshooting speed, and offers powerful APIs, though UI customization and third-party integration need improvement. |
| DXC Technology at a manufacturing company with 10,001+ employees | 4.0 | As a Micro Focus Network Management deployer, I appreciate its customization, but I note a significant drawback in its lack of end-to-end cloud monitoring. I rate it 8.5/10. |
I use the solution as the main vehicle to monitor and alert about events in the IT environment. I use it for IT monitoring.
The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine. It covers the entire span of the infrastructure, including servers and network operations. It also adapts well to different environments, showing network topology effectively, making the network monitoring tool quite valuable.
The user interface is outdated and needs improvement, especially for service and topology maps. The ease of generating dashboards for different situations by users is critical for my environment. I would also prefer to have OpenTelemetry available on-premises.
I have been using operations management specifically for about four years.
I am currently in project mode, making it difficult to provide a definitive answer. I would rate it a seven out of ten.
It requires a lot of hardware to be honest, however, it is scalable. I would rate scalability as seven out of ten.
I would rate their technical support as eight out of ten. Response time could be improved.
Positive
I have a good understanding of different business process management solutions in HP's portfolio, however, I do not understand extensively OpenText solutions.
The initial setup can face issues during installation. I would rate the implementation process as five out of ten.
The implementation experience depends on the implementer team, which is a factor in the setup.
The price is reasonable based on the agreement.
It's a heavy tool mainly for big enterprises looking for an umbrella management solution. I recommend having previous experience with technology before engaging in large projects.
I would rate the solution as eight out of ten.
We are providing this solution to our customers to cover network management. It covers all three perspectives of network monitoring/management.
Network Node Manager covers the fault management cycle.
Network Automation covers the configuration management cycle.
ISPI smart plugins (metrics, traffic, IP telephony, and MPLS) cover the performance management cycle.
All of these products are integrated with each other under one dashboard called NOM (Network Operation Management).
NOM uses standard Protocols (SNMPv3, SSH, SFTP, CDP, LLDP, MPLS, Netflow, IPFIX. et cetera).
NOM reduced the MTTR for most of the network Issues by combining the fault/configuration/performance management in one dashboard with more in-depth details about the traffic bandwidth consumption and hardware issues/failures as well as configuration changes and compliance standards.
Using NOM, we can decrease the repeated issues by correlation policies.
We can apply company configuration standards as per the global configuration standards (like HIBAA, PCI, et cetera).
We can detect non-compliant devices and automate remediation actions to cover the gap in the configuration standards.
NOM Platform provides support to monitor and manage SDN Networks like Cisco ACI.
It provides configuration changes and tracking over time to add impact on network routing and performance issues.
The solution has very powerful APIs to be integrated with other systems to complete the full image to apply ITIL processes.
The NOM Module is just a part of the full image portfolio of ITOM that covers network management integrating natively with other Micro Focus modules like UCMDB (Universal Configuration Management Database), which becomes a single point of truth regarding the configuration items.
The OBM (Operations Bridge Management) covers the Manager of Managers role.
SMAX (Service Manager and Asset Management X) covers the ITSM in the Micro Focus Portfolio.
The NOM Platform already covers multiple vendors, and a lot of device types. This range of vendors and devices is increasing every quarter
It may need a more customizable UI, which has already started to be covered in the CDF deployments already yet is not supported for classic deployments.
NOM needs to cover other third-party integrations with Cisco Prime, E-sight, and Aruba Management and act as a manager of other network management products. It could cover part of a complex network architecture at very large companies that depend on multiple management solutions.
The solution is very stable. It needs a little maintenance window.
The solution is very scalable and is useful for regional managers or general managers.
Micro Focus customer support is very responsive, and we get a reply to our issues or questions in one to two hours.
Positive
I have used other network management tools like SolarWinds, PRTG, and Cisco Prime.
SolarWinds lacks the scalability option for very large customers that manage more than 20,000 nodes in just one deployment.
Cisco Prime has a vendor-based management console for cases where customers depend on multiple device vendors and need to have one console for all devices.
The installation of the NOM portfolio is very easy, and the documentation is very straightforward.
We have implemented the product through the vendor team.
Most of the Micro Focus vendor team was already certified at a professional level. They offered the needed expertise about the network background and the latest technologies like SDN ACI, SD-WAN, DNA, et cetera.
Regarding the ROI, the solution has reduced the operation and troubleshooting time required to reach the root cause. It's moved from hours to seconds.
For small/medium networks, I'd recommend SolarWinds, Manage Engine, or PRTG.
For vendor-based situations, Cisco Prime is best.
With large-scale and multi-vendor scalability and security in mind, Micro Focus NOM is the best option.
We have evaluated SolarWinds, PRTG, Manage Engine, and Cisco Prime.
Most of them have very cool features yet their fit would depend on many factors. For example, is it one vendor-based or multiple vendors? What is the project size (small, medium, or large)? Is scalability a critical factor in choosing the right product?
The solution is user-friendly.
It has very powerful capabilities and dashboarding.
The topology maps are pretty.
I provide support and implementation of HPE and Micro Focus tools, and I've deployed this application in businesses operating in the banking, telecom, finance, and manufacturing sectors.
When it comes to customization, Micro Focus is more mature than its competitors.
Micro Focus Network Management doesn't support end-to-end monitoring of cloud infrastructure. Micro Focus might have different cloud solutions for cloud automation and hybrid cloud management. There are a lot of products that also support automation. That is different, but it should monitor the cloud from an IT operations management perspective.
I can monitor individual cloud environments like Azure and AWS, but I have to add a connector for this to work end to end. When I buy a monitoring solution, I want to monitor my cloud environment, on-premises infrastructure, and everything else. So that is where it can be improved.
I've been using Micro Focus Network Management since 2009.
The technical support depends on the kind of support you're purchasing from Micro Focus, whether standard or premium. I think we have an ELA license, so it depends. I worked with all kinds of support. I've faced challenges at times, but it has premium support if we have a good environment. Hence, there's dedicated support available to coordinate between you and this environment. But, overall, support is more or less the same as you get from other vendors.
I've worked with several different applications in the IT Operation Management and APM space. I worked on Microsoft a few years back and also used AppDynamics. In some areas, Micro Focus tools are leading in the Gartner's quadrant, but Micro Focus still needs to grow more mature in the APM segment.
Micro Focus needs to move quickly because there are more customers than there are applications. However, they don't a product that can support end-to-end monitoring of cloud environments.
The difficulty of the implementation depends on who is implementing it. It is a bit complex sometimes, but the application has a peculiar way of deployment. Overall, it's not too complicated. I can say it's average—not too easy or too tricky. I have experience with Microsoft, HPE, and other solutions. Micro Focus is more or less identical in terms of the application manager. At times, the documentation was unclear, but now they have interactive topics, so the documentation and implementation have improved.
Micro Focus' price is on the higher side, but there are other products like CA products and IBM that are more expensive. At the same time, you have to compare the maturity level of the solutions.
I rate Micro Focus Network Management Center eight and a half out of 10.
