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OpenText Silk Central pros and cons

Vendor: OpenText

3.9 out of 5

10 reviews
81% willing to recommend

Pros & Cons summary

OpenText Silk Central offers robust test management, execution, comprehensive reporting, and analytics. It integrates seamlessly with other tools and supports a wide range of testing methodologies and processes. It enhances collaboration among team members. Users may face limited customization for advanced workflows, system stability issues, a steep learning curve, and a high cost compared to similar market options. Comprehensive integration with other tools is lacking.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

OpenText Silk Central integrates seamlessly with other testing tools, boosting overall efficiency.

Offers robust test management capabilities, allowing comprehensive tracking of test cases.

Provides reliable performance and scalability for large testing projects.

Facilitates detailed and customizable reporting features, aiding in data-driven decisionmaking.

Supports extensive test automation, enhancing test coverage and accuracy.

CONS

Limited customization options

Complex setup and configuration

High cost for small businesses

Slow customer support response

Lack of seamless integration with other tools

OpenText Silk Central Pros review quotes

Senior Test Analyst at Kainga Ora

Sep 9, 2025

The reporting is probably the most valuable feature.

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Test Governance at Poste Italiane

Apr 2, 2019

The stability of this solution is very good. In our experience it is approximately ninety-nine percent.

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CU

Application Architect at a financial services firm with 10,001+ employees

Oct 16, 2017

With the ease of use that Silk Central provides, our teams have a smooth learning curve in test automation.

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OpenText Silk Central

Free Report: OpenText Silk Central Reviews and More

Learn what your peers think about OpenText Silk Central. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

893,244 professionals have used our research since 2012.

Test Automation Lead at a insurance company with 5,001-10,000 employees

Aug 29, 2017

Issues and Defect Management.

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Test Governance at Poste Italiane

Jun 30, 2017

If you are an enterprise site that needs a real customizable test and defect management solution, one that is easy to use and with a good level of out-of-the-box functionality and integration options, Silk Central is a good choice.

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Senior Consultant at a computer software company with 501-1,000 employees

Nov 23, 2015

With SilkCentral, I can have a macro-view of all my tests.

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Test Engineer at a tech services company with 501-1,000 employees

Oct 30, 2015

It would certainly be worth the cost, but you need to be committed to using it long term.

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Staff Engineer - Automation engineer at a manufacturing company with 5,001-10,000 employees

Oct 31, 2015

It helps us to manage the test cases efficiently, and it also supports integration with Jenkins.

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OpenText Silk Central Cons review quotes

Senior Test Analyst at Kainga Ora

Sep 9, 2025

It can be a bit slow sometimes, and it has not got some of the modern features many of the other competitors have.

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Test Governance at Poste Italiane

Apr 2, 2019

We would also like to manage the integration testing end-to-end.

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CU

Application Architect at a financial services firm with 10,001+ employees

Oct 16, 2017

From a test automation perspective, the main feature missing is the ability to schedule executions with only failed tests.

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OpenText Silk Central

Free Report: OpenText Silk Central Reviews and More

Learn what your peers think about OpenText Silk Central. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

893,244 professionals have used our research since 2012.

Test Automation Lead at a insurance company with 5,001-10,000 employees

Aug 29, 2017

I have used HPE Quality Center, HPE ALM, JIRA, and Rally. They are much better tools than Silk.

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Test Governance at Poste Italiane

Jun 30, 2017

Better management of mandatory fields.

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Senior Consultant at a computer software company with 501-1,000 employees

Nov 23, 2015

I think that the portal could be cleaner and faster.

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Test Engineer at a tech services company with 501-1,000 employees

Oct 30, 2015

Adding the test cases and assigning them to particular testers can be improved.

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Staff Engineer - Automation engineer at a manufacturing company with 5,001-10,000 employees

Oct 31, 2015

Although I once met an issue where I created a test case and deleted it immediately, this test case still existed in the database and was still being included in our execution runs, and I had no idea how to completely remove this unused test case.

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Product Categories

Product Categories

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Product Categories

Product Categories

Test Management Tools

Test Design Automation

Popular Comparisons

Popular Comparisons

OpenText Application Quality Management vs OpenText Silk Central

Eggplant Test vs OpenText Silk Central

TFS vs OpenText Silk Central

TestRail vs OpenText Silk Central

Zephyr Enterprise vs OpenText Silk Central

Broadcom Agile Requirements Designer vs OpenText Silk Central

IBM Engineering Test Management vs OpenText Silk Central

IBM Rational Performance Tester vs OpenText Silk Central

ConformIQ Creator vs OpenText Silk Central

Plutora vs OpenText Silk Central

Cognizant ADPART vs OpenText Silk Central

Turnkey Solutions cFactory vs OpenText Silk Central

Qualitia Design Studio vs OpenText Silk Central

See all alternatives

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