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OpenText Silk Central pros and cons

Vendor: OpenText
3.9 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

OpenText Silk Central integrates seamlessly with other testing tools, boosting overall efficiency.
Offers robust test management capabilities, allowing comprehensive tracking of test cases.
Provides reliable performance and scalability for large testing projects.
Facilitates detailed and customizable reporting features, aiding in data-driven decisionmaking.
Supports extensive test automation, enhancing test coverage and accuracy.

CONS

Limited customization options
Complex setup and configuration
High cost for small businesses
Slow customer support response
Lack of seamless integration with other tools
 

OpenText Silk Central Pros review quotes

it_user334818 - PeerSpot reviewer
Staff Engineer - Automation engineer at a manufacturing company with 5,001-10,000 employees
Oct 31, 2015
It helps us to manage the test cases efficiently, and it also supports integration with Jenkins.
it_user332097 - PeerSpot reviewer
Test Engineer at a tech services company with 501-1,000 employees
Oct 30, 2015
It would certainly be worth the cost, but you need to be committed to using it long term.
it_user344925 - PeerSpot reviewer
Senior Consultant at a computer software company with 501-1,000 employees
Nov 23, 2015
With SilkCentral, I can have a macro-view of all my tests.
Learn what your peers think about OpenText Silk Central. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user685080 - PeerSpot reviewer
Test Governance at Poste Italiane
Jun 30, 2017
If you are an enterprise site that needs a real customizable test and defect management solution, one that is easy to use and with a good level of out-of-the-box functionality and integration options, Silk Central is a good choice.
it_user727503 - PeerSpot reviewer
Test Automation Lead at a insurance company with 5,001-10,000 employees
Aug 29, 2017
Issues and Defect Management.
CU
Application Architect at a financial services firm with 10,001+ employees
Oct 16, 2017
With the ease of use that Silk Central provides, our teams have a smooth learning curve in test automation.
it_user685080 - PeerSpot reviewer
Test Governance at Poste Italiane
Apr 2, 2019
The stability of this solution is very good. In our experience it is approximately ninety-nine percent.
ChrisWilliams1 - PeerSpot reviewer
Senior Test Analyst at Kainga Ora
Sep 9, 2025
The reporting is probably the most valuable feature.
 

OpenText Silk Central Cons review quotes

it_user334818 - PeerSpot reviewer
Staff Engineer - Automation engineer at a manufacturing company with 5,001-10,000 employees
Oct 31, 2015
Although I once met an issue where I created a test case and deleted it immediately, this test case still existed in the database and was still being included in our execution runs, and I had no idea how to completely remove this unused test case.
it_user332097 - PeerSpot reviewer
Test Engineer at a tech services company with 501-1,000 employees
Oct 30, 2015
Adding the test cases and assigning them to particular testers can be improved.
it_user344925 - PeerSpot reviewer
Senior Consultant at a computer software company with 501-1,000 employees
Nov 23, 2015
I think that the portal could be cleaner and faster.
Learn what your peers think about OpenText Silk Central. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user685080 - PeerSpot reviewer
Test Governance at Poste Italiane
Jun 30, 2017
Better management of mandatory fields.
it_user727503 - PeerSpot reviewer
Test Automation Lead at a insurance company with 5,001-10,000 employees
Aug 29, 2017
I have used HPE Quality Center, HPE ALM, JIRA, and Rally. They are much better tools than Silk.
CU
Application Architect at a financial services firm with 10,001+ employees
Oct 16, 2017
From a test automation perspective, the main feature missing is the ability to schedule executions with only failed tests.
it_user685080 - PeerSpot reviewer
Test Governance at Poste Italiane
Apr 2, 2019
We would also like to manage the integration testing end-to-end.
ChrisWilliams1 - PeerSpot reviewer
Senior Test Analyst at Kainga Ora
Sep 9, 2025
It can be a bit slow sometimes, and it has not got some of the modern features many of the other competitors have.