OpenText Silk Central vs Zephyr Enterprise comparison

OpenText and SmartBear are both solutions in the Test Management Tools category. OpenText is ranked #11 with an average rating of 7.0, while SmartBear is ranked #7 with an average rating of 7.0. OpenText holds a 2.9% mindshare in TMT, compared to SmartBear’s 5.8% mindshare. Additionally, 81% of OpenText users are willing to recommend the solution, compared to 88% of SmartBear users who would recommend it.

OpenText Silk Central

Read 10 OpenText Silk Central reviews

613 Views
582 Comparison Views

81% willing to recommend

Zephyr Enterprise

Read 9 Zephyr Enterprise reviews

1,225 Views
1,078 Comparison Views

88% willing to recommend

OpenText Silk Central

Zephyr Enterprise

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

OpenText Silk Central and Zephyr Enterprise compete in the test management tools category. Zephyr Enterprise seems to have the upper hand due to its scalability and seamless integration with other testing tools, making it ideal for large-scale deployments.

Features: OpenText Silk Central offers comprehensive test planning, test execution capabilities, and detailed test management and analysis features. Users value its depth and precision. Zephyr Enterprise is known for its agile project management, real-time collaboration capabilities, and adaptability, with seamless integration with popular tools providing a cohesive workflow.

Room for Improvement: Users suggest OpenText Silk Central could benefit from an enhanced reporting feature, more frequent updates, and simplified navigation. Zephyr Enterprise needs an improved learning curve, more intuitive navigation, and enhanced user support to decrease the complexity of its interface.

Ease of Deployment and Customer Service: OpenText Silk Central is praised for its straightforward deployment and strong customer support, making it efficient for teams. Zephyr Enterprise also receives positive feedback for its deployment process but could improve on customer service responsiveness. Both show efficient deployment, though OpenText Silk Central has a slight edge in support.

Pricing and ROI: OpenText Silk Central is noted for reasonable setup costs, offering value for money. Zephyr Enterprise, despite higher initial investment, offers superior ROI due to extensive features and scalability, suggesting better long-term value.

To learn more, read our detailed OpenText Silk Central vs. Zephyr Enterprise Report (Updated: March 2026).

Buyer's Guide

OpenText Silk Central vs. Zephyr Enterprise

March 2026

Download the complete report

Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Silk Central

Ranking in Test Management Tools

11th

Average Rating

7.8

Reviews Sentiment

2.3

Number of Reviews

Ranking in other categories

Test Design Automation (1st)

Zephyr Enterprise

Ranking in Test Management Tools

7th

Average Rating

7.6

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Test Management Tools category, the mindshare of OpenText Silk Central is 2.9%, up from 1.4% compared to the previous year. The mindshare of Zephyr Enterprise is 5.8%, down from 8.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Test Management Tools Mindshare Distribution
Product	Mindshare (%)
Zephyr Enterprise	5.8%
OpenText Silk Central	2.9%
Other	91.3%

Test Management Tools

Featured Reviews

ChrisWilliams1

Senior Test Analyst at Kainga Ora

Reporting efficacy and collaboration improve despite outdated features

I do this for my own benefit, and it has nothing to do with any company views. I work as a permanent employee for a government department. OpenText Silk Central is coming to the end of its support, so we will have to move to something else, but I do not know what the other solution will be. Automation is quite immature at our place. It has only really started, so there is no integration with OpenText Silk Central. I would give it a rating of 7 out of 10; it could be 7.5. It just lacks certain features that would make it a higher grade if it had more modern features.

Read full review

Jyoti Mittal

Director - Quality Engineering at a financial services firm with 501-1,000 employees

Integration with tool streamlines test management but needs better exporting options

I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Issues and Defect Management."

"Every Waterfall and Agile project should be using Silk Central."

"The reporting is probably the most valuable feature."

"It would certainly be worth the cost, but you need to be committed to using it long term."

"The stability of this solution is very good. In our experience it is approximately ninety-nine percent."

"With the ease of use that Silk Central provides, our teams have a smooth learning curve in test automation."

"It helps us to manage the test cases efficiently, and it also supports integration with Jenkins."

"If you are an enterprise site that needs a real customizable test and defect management solution, one that is easy to use and with a good level of out-of-the-box functionality and integration options, Silk Central is a good choice."

More OpenText Silk Central pros

"It has a very intuitive user experience."

"We use the solution for test case management."

"It has a very intuitive user experience."

"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."

"Now, we are getting consolidated reports in one place, we have all our metrics and repository together, and this is helpful."

"The solution does its job well."

"Zephyr Enterprise is a stable solution."

"It has integration with test automation tools."

More Zephyr Enterprise pros

Cons

"Product does not respond well on virtual machines because of network and memory issues."

"From a test automation perspective, the main feature missing is the ability to schedule executions with only failed tests."

"Although I once met an issue where I created a test case and deleted it immediately, this test case still existed in the database and was still being included in our execution runs, and I had no idea how to completely remove this unused test case."

"We would also like to manage the integration testing end-to-end."

"I have used HPE Quality Center, HPE ALM, JIRA, and Rally. They are much better tools than Silk."

"Adding the test cases and assigning them to particular testers can be improved."

"I think that the portal could be cleaner and faster."

"It can be a bit slow sometimes, and it has not got some of the modern features many of the other competitors have."

More OpenText Silk Central cons

"We are looking for advanced support with integration to CI tools. This is something which Zephyr does not have today."

"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."

"Zephyr Enterprise needs to redesign the reporting."

"We faced some errors while uploading the test cases."

"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."

"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."

"Creating better default varieties of reporting would make the product much better and more popular."

"The only thing I have missed is an easy way to configure showing the latest execution results of all test cases linked in JIRA (story/epic), thus, receiving the state of a feature."

More Zephyr Enterprise cons

Pricing and Cost Advice

"The cost of this tool, in terms of licensing, is not large."

"It costs a couple of thousand dollars for a little more than 125 users, per month."

"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

23%

Computer Software Company

10%

Insurance Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	5

Questions from the Community

What needs improvement with OpenText Silk Central?

It can be a bit slow sometimes, and it has not got some of the modern features many of the other competitors have. I am talking about features such as traceability matrix; it is designed more for W...

See all answers

What is your primary use case for OpenText Silk Central?

I could leave my opinion on some ALM that I have been working with lately. Recently, I have been working with Silk, Azure DevOps, but in the past, I have worked with ALM, QC, and all that kind of s...

See all answers

What advice do you have for others considering OpenText Silk Central?

See all answers

What needs improvement with Zephyr Enterprise?

Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.

See all answers

What is your primary use case for Zephyr Enterprise?

I use it for test management within Jira.

See all answers

What advice do you have for others considering Zephyr Enterprise?

I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management. The overall rating ...

See all answers

Comparisons

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Compared 25% of the time

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Compared 15% of the time

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Compared 13% of the time

Qualitia Design Studio vs OpenText Silk Central

Compared 13% of the time

ConformIQ Creator vs OpenText Silk Central

Compared 11% of the time

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Compared 12% of the time

Tricentis qTest vs Zephyr Enterprise

Compared 10% of the time

Tricentis Tosca vs Zephyr Enterprise

Compared 8% of the time

TestRail vs Zephyr Enterprise

Compared 7% of the time

QMetry Test Management vs Zephyr Enterprise

Compared 4% of the time

More Zephyr Enterprise Competitors

Product Reports

Buyer's Guide

OpenText Silk Central

March 2026

Download OpenText Silk Central product report

Buyer's Guide

Zephyr Enterprise

February 2026

Download Zephyr Enterprise product report

Also Known As

Micro Focus Silk Central, Borland Silk Central, Silk Central

SmartBear Zephyr

Overview

Silk Central is an open test management solution which unifies all test assets into one easy-to-use planning, tracking, reporting and execution hub. Silk Central enables you to gain control, collaboration and traceability across all areas of your software testing, whether your methodology is Agile, Traditional or hybrid. Silk Central provides integration of requirements, manual and automated tests, defect tools and your test execution, giving full traceability of the quality of your software testing regardless of role.

OpenText

Zephyr Enterprise is a robust enterprise test management platform that manages all aspects of the testing lifecycle. The solution is provided as an on-premise installation as well as a SaaS-based installation. Zephyr Enterprise enables you to make a rigid process flow flexible enough to accommodate changes. In addition, it provides all the functionality QA teams and testers need in order to create and execute test cases with less effort, allowing more time to do actual testing by alleviating significant time-wasting steps.

Zephyr Enterprise Features

Zephyr Enterprise has many valuable key features. Some of the most useful ones include:

Visual dashboards
One-click integration
Multi Jira instance
Scalability
Third-Party Integrations
Reporting & Statistics
Data Import/Export
Data Visualization
User Management
Move & Copy
Software Testing Management
Requirements-Based Testing
Industry-strength scalability
Documented APIs
Regular maintenance and upgrades

Zephyr Enterprise Benefits

There are many benefits to implementing Zephyr Enterprise. Some of the biggest advantages the solution offers include:

Ready-to-use reports and customizable dashboards: With Zephyr Enterprise, reports and dashboards are updated in real time and you can share test results and link with your team in Jira to connect any known issues. In addition, the solution helps you increase workflow efficiency because it improves info sharing during standup meetings.

Supports bi-directional and multi-instance Jira integration: Not only does Zephyr Enterprise support bi-directional and multi-instance Jira integration, but it also gives you the ability to support multiple projects simultaneously – up to 200,000 test cases.

Global repository for test cases: Zephyr Enterprise helps you create, categorize, and store your test cases via a global repository that can be shared across your entire organization. You can also quickly reuse test cases using the structured folder management.

Test execution: Zephyr Enterprise makes it possible for you to execute tests step by step, manage pass/fail status, and launch automated execution, then file those defects into Jira. Zephyr Enterprise test executions allow teams to operate in a more efficient way.
Universal test automation: Zephyr Enterprise supports a wide range of automation frameworks, helping you decrease operational costs and increase test coverage.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Zephyr Enterprise solution.

A Manager of Enterprise Applications at a retailer says what’s most valuable is that “It's very easy and simple to use, which is beneficial. It has 90% of the basic features you need without having to pay a lot of extra money.” He also adds, “Zephyr Enterprise is very stable and the initial setup is straightforward.”

Jawaad A., Test Automation Lead at Trapeze, explains, "It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."

SmartBear

Sample Customers

AmBank Group, Krung Thai Computer Services, Deakin University

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Buyer's Guide

OpenText Silk Central vs. Zephyr Enterprise

March 2026

Free Report: OpenText Silk Central vs. Zephyr Enterprise

Find out what your peers are saying about OpenText Silk Central vs. Zephyr Enterprise and other solutions. Updated: March 2026.

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