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OpenText Silk Central vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Silk Central
Ranking in Test Management Tools
22nd
Average Rating
7.8
Number of Reviews
9
Ranking in other categories
Test Design Automation (4th)
Zephyr Enterprise
Ranking in Test Management Tools
7th
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Test Management Tools category, the mindshare of OpenText Silk Central is 1.5%, down from 1.7% compared to the previous year. The mindshare of Zephyr Enterprise is 7.7%, down from 12.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools
 

Featured Reviews

it_user685080 - PeerSpot reviewer
A powerful platform and strong technical support help us to make the right decisions
We are primarily interested in improving the flexibility to customize parts of the tool. At this point, we feel that the customization is bad. For example, we would like to be able to automatize internal projects. We would like like to see the visibility improved, and want to perform certain tests faster. We would also like to manage the integration testing end-to-end. This is very important to us. In terms of usability and the interface, a few small improvements can lead to a lot of benefits. The interface is good but can be improved. The section on managing requirements for testing has to be improved. This is an old feature that has not been updated at the same rate as the rest of the tool.
PraveenKumar27 - PeerSpot reviewer
Useful for test case management, but we faced some errors while uploading the test cases
We have used the product well. We use it for test case uploading. We created an Excel file and aligned the columns of the Excel file with the columns on the solution. It was a minimum guidance process. We can meet our requirements using the solution. We are able to do tasks without many errors. Overall, I rate the product a six or seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability of this solution is very good. In our experience it is approximately ninety-nine percent."
"The solution does its job well."
"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
"It has a very intuitive user experience."
"It has a very intuitive user experience."
"We use the solution for test case management."
"Zephyr Enterprise is a stable solution."
"It has integration with test automation tools."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
 

Cons

"We would also like to manage the integration testing end-to-end."
"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"Creating better default varieties of reporting would make the product much better and more popular."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"We faced some errors while uploading the test cases."
"Security needs improvement to protect customer information better."
"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."
 

Pricing and Cost Advice

"The cost of this tool, in terms of licensing, is not large."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
20%
Financial Services Firm
20%
Manufacturing Company
10%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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Earn 20 points
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
 

Also Known As

Micro Focus Silk Central, Borland Silk Central, Silk Central
SmartBear Zephyr
 

Overview

 

Sample Customers

AmBank Group, Krung Thai Computer Services, Deakin University
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about OpenText Silk Central vs. Zephyr Enterprise and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.