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OpenText Silk Central vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Silk Central
Ranking in Test Management Tools
14th
Average Rating
7.8
Reviews Sentiment
2.3
Number of Reviews
10
Ranking in other categories
Test Design Automation (4th)
Zephyr Enterprise
Ranking in Test Management Tools
7th
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Test Management Tools category, the mindshare of OpenText Silk Central is 1.6%, up from 1.5% compared to the previous year. The mindshare of Zephyr Enterprise is 6.7%, down from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools Market Share Distribution
ProductMarket Share (%)
Zephyr Enterprise6.7%
OpenText Silk Central1.6%
Other91.7%
Test Management Tools
 

Featured Reviews

ChrisWilliams1 - PeerSpot reviewer
Reporting efficacy and collaboration improve despite outdated features
I do this for my own benefit, and it has nothing to do with any company views. I work as a permanent employee for a government department. OpenText Silk Central is coming to the end of its support, so we will have to move to something else, but I do not know what the other solution will be. Automation is quite immature at our place. It has only really started, so there is no integration with OpenText Silk Central. I would give it a rating of 7 out of 10; it could be 7.5. It just lacks certain features that would make it a higher grade if it had more modern features.
PraveenKumar27 - PeerSpot reviewer
Useful for test case management, but we faced some errors while uploading the test cases
We have used the product well. We use it for test case uploading. We created an Excel file and aligned the columns of the Excel file with the columns on the solution. It was a minimum guidance process. We can meet our requirements using the solution. We are able to do tasks without many errors. Overall, I rate the product a six or seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability of this solution is very good. In our experience it is approximately ninety-nine percent."
"The reporting is probably the most valuable feature."
"It has a very intuitive user experience."
"It has a very intuitive user experience."
"We use the solution for test case management."
"It has integration with test automation tools."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"Zephyr Enterprise is a stable solution."
"The solution does its job well."
"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
 

Cons

"It can be a bit slow sometimes, and it has not got some of the modern features many of the other competitors have."
"We would also like to manage the integration testing end-to-end."
"We would like support for the agile and behavior-driven development (BDD) approaches."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."
"Zephyr Enterprise needs to redesign the reporting."
"We faced some errors while uploading the test cases."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"Security needs improvement to protect customer information better."
 

Pricing and Cost Advice

"The cost of this tool, in terms of licensing, is not large."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
23%
Computer Software Company
14%
Manufacturing Company
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What needs improvement with OpenText Silk Central?
It can be a bit slow sometimes, and it has not got some of the modern features many of the other competitors have. I am talking about features such as traceability matrix; it is designed more for W...
What is your primary use case for OpenText Silk Central?
I could leave my opinion on some ALM that I have been working with lately. Recently, I have been working with Silk, Azure DevOps, but in the past, I have worked with ALM, QC, and all that kind of s...
What advice do you have for others considering OpenText Silk Central?
I do this for my own benefit, and it has nothing to do with any company views. I work as a permanent employee for a government department. OpenText Silk Central is coming to the end of its support,...
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
 

Also Known As

Micro Focus Silk Central, Borland Silk Central, Silk Central
SmartBear Zephyr
 

Overview

 

Sample Customers

AmBank Group, Krung Thai Computer Services, Deakin University
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about OpenText Silk Central vs. Zephyr Enterprise and other solutions. Updated: September 2025.
869,785 professionals have used our research since 2012.