The solution is primarily used for support servicing. The whole IT infrastructure uses Oracle. Oracle is a focal point. It's transactional processing as well as data warehousing.
Developer at a financial services firm with 10,001+ employees
Reliable, stable, and easily scalable
Pros and Cons
- "The solution can scale well."
- "It takes a significant amount of time after submitting an initial SR with Oracle Tech Support before your case reaches a technical expert with whom you can actually work on the issue resolution. Before that, you have to deal with people who are not experts."
What is our primary use case?
What is most valuable?
The solution's most valuable aspect is its reliability. It just works. You never have to worry about it.
I've worked with the solution so well, I have a very strong understanding of it as a whole. I know everything about it. I'm very comfortable with it.
The solution can scale well.
The stability of the product is excellent.
What needs improvement?
Installing, configuring, and supporting an Oracle RAC system is a very complex task that requires special skills. A novice who has never done it before will struggle. Therefore, I think that in the future all Oracle RDBMS customers will gradually switch to cloud databases, preferably, to Oracle cloud.
It takes a significant amount of time after submitting an initial SR with Oracle Tech Support before your case reaches a technical expert with whom you can actually work on the issue resolution. Before that, you have to deal with people who are not experts.
Oracle RDBMS is expensive.
For how long have I used the solution?
I've been working with Oracle since 1994. I have a long history with the solution.
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January 2026
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What do I think about the stability of the solution?
The stability of the solution is excellent. The performance and reliability are great. There are no bugs or glitches. It doesn't crash or freeze. It's very good overall.
What do I think about the scalability of the solution?
Oracle is very, very scalable. If a company needs to expand the solution, it can do so.
Our organization is quite large. There are hundreds of IT personnel using Oracle.
How are customer service and support?
I've dealt with technical support in the past and I personally do not find them to be very good.
Usually, it starts very slowly. Before you get to the right people, you go through the people who hardly understand the problem and they keep asking stupid questions. Then only after a couple of weeks, you finally get in touch with the person who really understands. It's at that moment that your work starts. However, before that, you have to go through the process of finding someone to answer your question.
They need to make the process faster or hire people who understand the solution better.
Which solution did I use previously and why did I switch?
Currently, our organization is moving away from Oracle. They're moving to Amazon AWS and they're considering several databases, as a potential alternative. This is due to the fact that Oracle is very expensive.
In truth, I'm not sure the company will ever be able to get rid of Oracle, as it would require rewriting everything. Currently, Oracle is the basis for everything. Just to switch to something else, they would have to rewrite everything. It will be a huge undertaking, and it would take several years.
How was the initial setup?
The initial setup is not exactly straightforward. Real-life Oracle installation is very complex and a regular non-proficient person can hardly do that. I am not an Oracle DBA, however, many years ago I was an Oracle DBA. I don't have the certification. However, when I tried to install Oracle on a cluster of Linux machines to do some cleaning, it took me several weeks. I had to go through Oracle documentation, and I was trying and failing. Finally, I made it work, however, it was really difficult. Even for me, with so much knowledge of the system, Oracle installation is really difficult. Years from now, likely nobody will be doing it at all. Everybody will be using Oracle cloud instead.
We have quite a few people maintaining the solution, as we are a sizable organization.
What about the implementation team?
It's best to have a professionally licensed individual assist in the implementation process.
What's my experience with pricing, setup cost, and licensing?
The pricing is extremely high. It's one of the reasons our organization is looking for an alternative. They would like to move away from Oracle to lower their costs.
What other advice do I have?
I'm a customer and end-user.
I would advise organizations considering Oracle to not do on-premises. The best way, nowadays, is just to pay money to Oracle and use Oracle-managed databases from the cloud. They don't require a data center for the hardware. Cloud computing, is what people should do instead.
I'd rate the solution at a ten out of ten. That said, I am aware that it is quite an expensive option for most organizations. Even our company, which is quite sizeable, finds the overhead costs high.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ERP Database Administrator at a non-profit with 51-200 employees
Optimal performance, seamless install, and highly stable
Pros and Cons
- "I have experienced good performance from the solution."
- "Since the solution is from Oracle it tends to be complex when trying to integrate with other solutions."
What is our primary use case?
We use the solutions as a backend, essentially it runs the database. We have the database to support the ERP, which is our customers, and it is running on Java.
How has it helped my organization?
The original Oracle Database is good for us, especially because even if the ERP is running on Java, we still get good performances. We are able to tune the database to get more optimal performance out of it. For example, we are storing information on the database and we have not had anybody complaining about lag or degradation, it is really good for our company.
What is most valuable?
I have experienced good performance from the solution.
What needs improvement?
Since the solution is from Oracle it tends to be complex when trying to integrate with other solutions.
In a future release, I wish it was easier to run on other cloud services, not just Oracle Cloud. It is possible to run it on other cloud services but it is incredibly difficult to plan and deploy it. However, it is supported by many other cloud services, it is just not easy, but I think maybe that is the direction they are headed.
Additionally, they could make management for security a little more intuitive. It is good so far but it could be easier.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The solution has never crashed. I have never needed to call Oracle to get a support ticket.
What do I think about the scalability of the solution?
We have a really lightweight set up, we have the solution configured for 400 people.
How are customer service and technical support?
We were using Oracle partner support and they have been very good.
How was the initial setup?
The installation was easy, we had a lot of documentation. We installed the solution on Red Hat Linux and there were sufficient documents informing us on what to expect, hot to install it, and what to set up before you install. The install was seamless.
What about the implementation team?
The deployment did not take long because we installed the solution in our primary location. We did not have to co-locate, the total time was approximately two hours.
What's my experience with pricing, setup cost, and licensing?
The price is a little high for the solution, especially when you try and configure it in certain ways. We are using the application-specific user license, which is a little inexpensive. We pay approximately $4,900 USD annually.
The licensing model is complex, you are charged for many configuration setting used. You could deploy the solution and expect a cheaper rate but you might have deployed the solution with some of the costly features and now have to pay for them.
What other advice do I have?
I rate Oracle Database an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Oracle Database
January 2026
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Consultant at a comms service provider with 10,001+ employees
We can optimize the database for authorizing expenditure and other resource-heavy functions
Pros and Cons
- "The database performance. We can optimise the database for authorising expenditure and other resource-heavy functions."
- "They could improve the storage and network overhead."
What is our primary use case?
We use this on-premise and cloud technology for our client databases.
How has it helped my organization?
Oracle thinks about the global customer, but the technology is only part of the solution.
What is most valuable?
The database performance. We can optimize the database for authorizing expenditure and other resource-heavy functions.
What needs improvement?
They could improve the storage and network overhead. They could minimize the storage to improve performance further. You have to optimize the resources according to your project.
For how long have I used the solution?
We have been using the Oracle Database for a few years. I am the Customer Service Manager. Claro Colombia is the first telecommunications company in Colombia and a subsidiary of an American company based in Mexico. It's considered to be the third-largest company in South America outside China.
What do I think about the stability of the solution?
Oracle Database is stable and reliable.
What do I think about the scalability of the solution?
Oracle Database is scalable and can be used with various sizes of projects.
How was the initial setup?
We have to plan to simplify the setup, as it includes integration. The traditional infrastructure needs to adapt to the new technology, and Oracle introduces extra data into the mix. You have to establish if the project is small, large, or medium. This means the system is designed for the size of the customer or project.
What about the implementation team?
We used integrators and consultants, including internal resources and external consulting. We used our internal install team with external consulting assistance.
What's my experience with pricing, setup cost, and licensing?
I would rate the Oracle Database an eight out of 10 as a solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Oracle DBA at a computer software company with 51-200 employees
Reliable with good performance and very good stability
Pros and Cons
- "Especially with VMs, the solution can scale well."
- "The initial setup is a bit complex."
What is our primary use case?
The solution is the main database storage for the application that we have. We offer an online purchasing system to our major customer, which is a government. They deal with their purchasing through the solution.
How has it helped my organization?
The organization can't function without it working properly as there would be a lot of upset people complaining. It's fairly integral to the overall functionality of the company.
What is most valuable?
The solution's most valuable aspect is its reliability. In about 17 years, I believe I may have lost about 15 minutes worth of data.
Overall, the solution works very well. It has excellent performance.
The solution is very stable.
Especially with VMs, the solution can scale well.
What needs improvement?
I'm not crazy about their new version plan that they've just started. It seems like it turns over too quickly. We may have to upgrade within the year, and I really am not crazy about that. I don't want to upgrade so soon. We may not have a choice.
The initial setup is a bit complex.
Technical support could be more consistent.
They used to have something called a database console in version 11. That was very good. It seems like they reduced its functionality over the past couple of versions. I'd like to see that back to the way in which it used to be.
For how long have I used the solution?
I've been using the solution for 17 years. It's been over a decade - in fact, it's almost been two.
What do I think about the stability of the solution?
The solution is very stable. There aren't bugs or glitches. It doesn't crash or freeze. It's quite reliable.
What do I think about the scalability of the solution?
The scalability of the solution is quite good. If a company needs to expand, it can do so relatively easily.
When you were just with bare metal, it wouldn't be as good as it is now with virtual machines as it does not take a lot to spin up another virtual machine and put Oracle on it and have it working. In the old days, when you had a piece of metal, you had to find another piece of metal, get it installed, and then start scaling up from there. With the VM, it's a lot better.
How are customer service and technical support?
I'd rate technical support seven out of ten. They could improve it a bit.
There've been times in which it's been absolutely tremendous. Then there've been other times where it just seemed to take too long. Either the person didn't know enough and had to go to other people and such, and it just took way too long. It's been mixed in terms of results. It's not exactly consistent.
Which solution did I use previously and why did I switch?
It's my understanding that the company has always used Oracle. The company I've been with has been with Oracle for pretty much all of its life. I haven't seen any other solutions.
How was the initial setup?
The initial setup isn't straightforward. It's a bit complex.
With the setup of it, you need operating system people, whether it be Linux or Windows or whatever operating system, and they need to be coordinating with you. Usually, we're just putting the software on top of an operating system. However, with this, it's just not something that you can just throw out there. You need to have some preparation done, whether it be a VM or a piece of metal.
In implementing the product, the product has gotten simpler to implement over time. Whether you choose to use the cloud or whether you choose to have it on-premises, it has gotten simpler to install. However, that doesn't mean that there isn't preparation that you need to do in regards to the operating system and having everything ready for it.
We have two DBAs, myself and another person. As far as mainline support, we have a couple of units admins that manage the VMs and the hardware that we still have at the moment. And we have some Windows admins, which help with the web interface to the database with the application.
What about the implementation team?
It's best to have some professionals assist with the setup.
What other advice do I have?
We're just a customer and end-user.
I've used various versions of the solution, starting with 10 and moving to 18. We're still a few versions back, and therefore aren't using the latest. The latest is 20 and they are about to release 21.
I'd advise those considering implementing the solution to do some preparation beforehand. This will help ensure a successful setup.
I would rate the solution nine out of ten. There are some improvements that can be made here and there. However, it's largely stable and works well.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Chief Engineer at a manufacturing company with 10,001+ employees
Reliable and stable with excellent features
Pros and Cons
- "It is reliable. It's very stable."
- "The solution can be quite expensive."
What is our primary use case?
I use Oracle in two systems. The first one is called the Complaint Management System, and the second one was for Human Resources for the Ministry of Electricity in Iraq.
The Complaint Management System is related to a call center. There is a call center responsible for writing down the complaints from the customers about their network electricity. If there is an error they reach out to us. There is an operator there writing down this complaint using his terminal. There are many different call centers in the country and all of them write up these complaints using the Oracle Database.
What is most valuable?
Oracle has always been a wonderful database.
It is reliable. It's very stable.
The solution has everything you are looking for in terms of features on offer. It's very complete.
What needs improvement?
The solution can be quite expensive. It would be ideal if they could work on the pricing model in order to figure out how to lower the licensing.
It takes time to learn Oracle. There's a bit of a learning curve. It's not easy to use at first, however, slowly, day by day, you can get and develop your skills.
There are a lot of YouTube videos and tons of material on Google that you can access. You can also easily find so many training institutes all over the world if you really want to understand aspects of the product. It would be ideal if Oracle could initiate some sort of learning center in Iraq. Even if it's just on Youtube, if it can be catered towards Iraqis to showcase the technology in the form of online Youtube videos or webinars, it would be extremely useful for expanding the solution within the Iraqi market. Right now, competitors like Microsoft can easily come in and just say "here's what we do, and at less cost than Oracle".
The initial setup is a little complex.
For how long have I used the solution?
I've been using the solution for about ten years at this point. It's been around a decade, and therefore I've used it for quite a while.
What do I think about the stability of the solution?
The solution is stable most of the time. Unfortunately, I faced a few different issues. I was luckily able to solve them.
It's very important, if you choose Oracle as a solution, to also get the support as well. You can technically live without it, however, if you run into issues, Oracle can help you when you have the support that they offer.
In my case, I didn't have support so I had to kind-of feel around for a solution. I made the mistake, after the first year, of not renewing my support and I really should have.
What do I think about the scalability of the solution?
The solution is scalable. If a company needs to expand it outward, it can do so.
How are customer service and technical support?
While it's my understanding that technical support is good, frankly, for the first year, I didn't ask them for any help. Therefore, I don't have any experience with Oracle support.
That said, I have full faith that they will respond very well to any issues.
In my case, I had support for the first year of service and then did not renew it. You really should renew though.
How was the initial setup?
The initial setup was not really so straightforward. It's actually rather complex.
There are two ways to start with Oracle. You can go in by yourself and try to learn as you go or you can study a bit at an institute or school so that you can get pretty comfortable with the product. If you have some knowledge, there's less of a learning curve during installation.
What's my experience with pricing, setup cost, and licensing?
The support does cost extra, however, it is worth the extra money. It really comes in handy if you run into problems.
What other advice do I have?
We're just customers and end-users. We don't have a partnership or special business relationship with Oracle.
I really enjoy using the solution. It is stable and reliable.
It's more expensive than Microsoft's options, however, I personally prefer working with it. It's worth the extra money.
Aside from stability issues and a certain level of complexity, it's quite a good solution. I would rate it eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Delivery Head IT & IS at a non-tech company with 10,001+ employees
It provides scalability, stability, reliability, performance, and security
Pros and Cons
- "Scalability, reliability, and performance are what we are getting with this solution. It is highly scalable and has very good performance. It also has in-built monitoring and optimized optimizer. It is quite stable and secure. When it comes to integration, you can integrate it with other tools as well. However, we have been using Oracle Database within our own premises. So, it is kind of difficult for us to basically do a kind of integration with the outside software. We prefer to do things within our own premises."
- "There are SQL plan flips that are happening with version 12c. We would basically like to have the next version wherein we don't see such plan flips because they create performance issues. There are quite a lot of features that I would like to see, but this is the main one for now."
What is our primary use case?
We are primarily using it for software. We have a lot of software applications that are connected to this database.
What is most valuable?
Scalability, reliability, and performance are what we are getting with this solution. It is highly scalable and has very good performance. It also has in-built monitoring and optimized optimizer.
It is quite stable and secure. When it comes to integration, you can integrate it with other tools as well. However, we have been using Oracle Database within our own premises. So, it is kind of difficult for us to basically do a kind of integration with the outside software. We prefer to do things within our own premises.
What needs improvement?
There are SQL plan flips that are happening with version 12c. We would basically like to have the next version wherein we don't see such plan flips because they create performance issues. There are quite a lot of features that I would like to see, but this is the main one for now.
For how long have I used the solution?
It has been over 20 years since we have been using Oracle Database.
What do I think about the stability of the solution?
It is absolutely stable.
What do I think about the scalability of the solution?
It is highly scalable. It is scalable to the best of our needs. We have around 10,000 to 12,000 users.
How are customer service and technical support?
We have three levels of technical support. The L1 level support is in-house. For L2 level support, we have an infrastructure team. For L3 level support, we have a contract with Oracle, and whenever we need it, we get their input.
Which solution did I use previously and why did I switch?
We have been using Oracle since the time I have been working in this organization. I am not sure what was used previously. I am aware of 20 years, which is quite a long time.
How was the initial setup?
It was very easy to install. It takes around two hours. This is a production database, so there have been a lot of validations. We do a lot of pre validations and post validations.
What about the implementation team?
For these kinds of installations, we have an infrastructure team. We have people here who do the installation. We have four trained Oracle Database administrators.
What other advice do I have?
I would definitely recommend this solution. Oracle is already an established product. It doesn't depend on my recommendation.
We will keep using this solution because we need to keep our data within our premises for our business model. As of now, we have no plans to go to the cloud and use any of the cloud services.
I would rate Oracle Database a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product manager at a manufacturing company with 1,001-5,000 employees
Competitive pricing, stable, and scalable
Pros and Cons
- "The pricing is very competitive. Oracle is still the number one database company. From the technical aspects, Oracle Database is the best solution for small, medium, and big industries."
- "I'm in Indonesia. From what I know, Ali Cloud has already built a center in Indonesia, and Google also has a data center in Indonesia. I have heard that Amazon will also build a data center in Indonesia, and the same will be with Azure if they deal with the Indonesian government. I'm quite appreciative of what Amazon has done by deciding to have a local data center. I expect Oracle to do the same, but Oracle doesn't seem to have plans to build a data center in Indonesia. This is something that needs to be improved. Oracle should follow all the other cloud providers who see a potential market in Indonesia. It would be better for Oracle to be equal to other cloud providers and have a data center in Indonesia so they can compete. Having a local data center means that they can avoid performance issues, the latency of the network, and all the things that are related to the network for internet-based solutions. Customers in Indonesia expect a local data center."
What is our primary use case?
I have been using as well as selling Oracle Database from version 8 till version 19C. We have on-premises and cloud deployments.
I am working on cloud-based solutions. We are introducing Oracle Cloud infrastructure to our internal sales teams to show that Oracle has an Oracle Cloud as well, and it is called Oracle Cloud Infrastructure.
What is most valuable?
The pricing is very competitive. Oracle is still the number one database company. From the technical aspects, Oracle Database is the best solution for small, medium, and big industries.
What needs improvement?
I'm in Indonesia. From what I know, Ali Cloud has already built a center in Indonesia, and Google also has a data center in Indonesia. I have heard that Amazon will also build a data center in Indonesia, and the same will be with Azure if they deal with the Indonesian government. I'm quite appreciative of what Amazon has done by deciding to have a local data center. I expect Oracle to do the same, but Oracle doesn't seem to have plans to build a data center in Indonesia. This is something that needs to be improved.
Oracle should follow all the other cloud providers who see a potential market in Indonesia. It would be better for Oracle to be equal to other cloud providers and have a data center in Indonesia so they can compete. Having a local data center means that they can avoid performance issues, the latency of the network, and all the things that are related to the network for internet-based solutions. Customers in Indonesia expect a local data center.
For how long have I used the solution?
I have been using Oracle Database for almost ten years.
What do I think about the stability of the solution?
It is stable and scalable. Stability and scalability are our prerequisites for all cloud solutions. A solution must be stable and scalable to be used. Oracle has already covered that part.
What do I think about the scalability of the solution?
It is scalable. Many customers of ours are using Oracle Database as their database infrastructure. Our customers are from all industries, such as communication, manufacturing, distribution, retail, etc. We plan to keep selling this solution.
How are customer service and technical support?
We have our own technical support to help customers to implement or maintain Oracle solutions.
How was the initial setup?
The deployment and activation process is similar to other cloud providers. The cloud deployment takes around 45 hours because you need to activate the services after Oracle provisions the services. After a customer orders for the cloud, Oracle provisions the services. The service is ready maybe in a week. Oracle sends us an email to activate the services.
What about the implementation team?
We have consultants to deploy Oracle Cloud Infrastructure and Oracle solutions in our company. We have around 20 engineers who are Oracle Certified or Oracle Database Professionals.
We provide services for implementation as well as for after-sales and maintenance if customers take our technical support. We have enough technical support to help customers to implement or maintain Oracle solutions.
What's my experience with pricing, setup cost, and licensing?
Its price is already low. Oracle has a competitive and cheaper price as compared to others. Oracle Cloud is cheaper than other clouds. The pricing is very competitive for Oracle Cloud to be in the market. Their pricing makes customers interested in using this product even though Oracle doesn't have a local data center at this moment.
What other advice do I have?
It is the cloud era, so everyone is talking about cloud solutions. Oracle must improve its solution to be equal to other cloud providers. Oracle Cloud still has a data center out of Indonesia as compared to other competitors who already have a local data center in Indonesia. A provider with a local data center will be the best if you are using an internet-based product or a cloud-based solution.
Customers will prefer a solution that has a local data center because it eliminates the problems related to the network and performance. If Oracle has a local data center, the only thing that a customer will have to consider is the pricing. Oracle already has cheaper pricing than others, but cheaper pricing is not enough for a cloud solution at this point. Customers also expect good performance when they are accessing the cloud.
I would rate Oracle Database a nine out of ten. I cannot give it a ten because there is no perfect product.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Senior Database Administrator Engineer at a comms service provider with 10,001+ employees
Straightforward to install, stable, and scalable
Pros and Cons
- "Oracle is a stable product and we plan to continue implementing it."
- "The cost needs to be reduced because right now, all of our customers are asking us about how they can migrate to any open-source database."
What is our primary use case?
I support the backend and administration tasks for the databases in my organization, and for our clients, and Oracle is one of the products that I work with. The tasks I perform are things like creating the database and then maintaining it. I do not work with specific use cases but rather, provide support for them.
All of our databases are accessed remotely and are hosted on Linux servers. It is not always easy to manage, considering things like the firewalls that are in place, so we have our own scripts for this.
What needs improvement?
The cost needs to be reduced because right now, all of our customers are asking us about how they can migrate to any open-source database. This is a very common question and I have been checking our ability to migrate, as well as the tools that we have for doing so, to a product like PostgreSQL.
Oracle is an RDBMS, although most of our customers are now moving towards Big Data. There are open-source databases and you don't need a schema. You can store whatever you want. I would like Oracle to do more for Big Data in the future.
For how long have I used the solution?
I have been using Oracle Database for more than 12 years.
What do I think about the stability of the solution?
Oracle is a stable product and we plan to continue implementing it.
What do I think about the scalability of the solution?
This is a scalable solution.
Which solution did I use previously and why did I switch?
We deal with many database products including Oracle, MySQL, PostgreSQL, and others.
How was the initial setup?
The installation is straightforward. We have both on-premises and cloud-based deployments.
The amount of time required for deployment depends on whether it is a single instance. This time of installation may take 30 minutes. Our installation scripts make it easy to do.
What about the implementation team?
We handle all of the administration tasks including implementation, installation, daily operation, as well as backup and recovery procedures.
In some cases, we have to provide high availability for our customers. Some of them may already have a cluster, so we would implement it. We also provide technical support to them.
We are a team of 10 database administrators.
What's my experience with pricing, setup cost, and licensing?
This is an expensive product.
What other advice do I have?
This is certainly a product that I recommend for large enterprises. However, for smaller companies, we can use an open-source database. That said, if you need something that is highly available and scalable then you have to choose Oracle Database.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
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