The solution has improved our organization as our CRM system. It's very flexible and we can really fit it into our business model.
Managing Director at Drebbel
Flexible, affordable solution with good support
Pros and Cons
- "It's very flexible and we can really fit it into our business model."
- "Anyone thinking about using this solution should definitely look at it and seriously consider it because it's a very good product."
- "Reporting capabilities of the solution could be improved."
- "Areas where the solution could improve are with the easiness of integration with other solutions, as well as the reporting capabilities."
How has it helped my organization?
What is most valuable?
We have found the core features to be valuable. There's no specific features, just the software in its whole.
What needs improvement?
Areas where the solution could improve are with the easiness of integration with other solutions, as well as the reporting capabilities.
For how long have I used the solution?
I have been using this solution for five years.
Buyer's Guide
Pipedrive
June 2026
Learn what your peers think about Pipedrive. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability of the solution is fairly good.
What do I think about the scalability of the solution?
The scalability of the solution is fairly good. We are a small company of five people, and everybody is using the solution. The CEO, CFO, and three salespeople.
This solution is our core system. As we grow, we will increase usage.
How are customer service and support?
The technical support is very good.
Which solution did I use previously and why did I switch?
We did use another solution previously, but we switched because the other solution did not fit our requirements.
How was the initial setup?
The initial setup for the solution is very straightforward. It's just a matter of configuring the tool for our purpose. We did not need to code anything or do any integration.
What about the implementation team?
We did the deployment ourselves, and it took one person, one day. It's just configuring our business process in the platform.
What's my experience with pricing, setup cost, and licensing?
I think our licensing costs about 20 Euro per user, per month for the solution.
Which other solutions did I evaluate?
Prior to choosing this solution, we had a local university team of students looking to find the best solution for us.
For us, the only thing that mattered was how well we can use the solution for our business. How we could match it with our business model and business process and fit that into it. This was perfect.
What other advice do I have?
Anyone thinking about using this solution should definitely look at it and seriously consider it because it's a very good product.
I would rate the solution a nine out of ten. It's a perfect fit for us and it's affordable and it's very good support.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sales director at ARPA Elastic Solutions
A great solution for forecasting and KPIs
Pros and Cons
- "The initial setup is straightforward."
- "Our primary use case for this solution ranges from using it for daily activities in sales to forecasting and KPIs and following up on every deal we are working on and every lease we are opening."
- "You must pay more if you need an additional feature."
What is our primary use case?
Our primary use case for this solution ranges from using it for daily activities in sales to forecasting and KPIs and following up on every deal we are working on and every lease we are opening. So, the sales team activities are usually based on the Pipedrive functionalities.
What needs improvement?
The package of the integration can be improved. For example, you must pay more if you need an additional feature. It would be good to have varying license levels available in basic or basic plus or include many more things instead of point product or point feature pricing.
For how long have I used the solution?
We have been using this solution for five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We do not have experience with customer service and support.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
I don't have this information because Pipedrive was being used in our company before I was hired.
What's my experience with pricing, setup cost, and licensing?
I can't provide specific information on licensing costs. As far as I know, it's an annual subscription, but I'm not aware of the specific costs because my CEO manages this. However, I believe that the minimum fee they have available in their pricing is the one we are using.
What other advice do I have?
I rate the solution a nine out of ten. The solution is good, but the package integration can be improved.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Pipedrive
June 2026
Learn what your peers think about Pipedrive. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
Vice President Marketing at a government with 5,001-10,000 employees
Stable and affordable product, but the scalability needs improvement
Pros and Cons
- "It is a stable platform."
- "The platform could be even more robust."
What is our primary use case?
We used the product for customer relationship management.
What needs improvement?
The platform could be even more robust.
For how long have I used the solution?
We have been using Pipedrive for a year.
What do I think about the stability of the solution?
It is a stable platform. We had to make too many customizations to achieve stability. However, it only met some of our business requirements.
What do I think about the scalability of the solution?
The product provides good scalability for smaller companies. It needed to be more scalable for us. Thus, we decided to switch to another tool.
Which solution did I use previously and why did I switch?
We decided to move to ActiveCampaign as it is easy to implement and has good technical support services compared to Pipedrive.
What's my experience with pricing, setup cost, and licensing?
Pipedrive is relatively more affordable than solutions like Salesforce. It is suitable for small companies that only need some of the functionality offered by Salesforce. I rate the pricing a three out of ten.
What other advice do I have?
I rate Pipedrive a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: June 2026
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