Try our new research platform with insights from 80,000+ expert users
Proofpoint Email Protection Logo

Proofpoint Email Protection pros and cons

Vendor: Proofpoint
4.2 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Proofpoint Email Protection effectively blocks malicious emails, providing strong anti-phishing and business email compromise protection.
Its integration with artificial intelligence enhances threat detection capabilities, offering a comprehensive defense against email attacks.
As a cloud-based service, Proofpoint Email Protection is highly scalable, making it suitable for organizations of various sizes.
Threat Response Auto-Pull and URL scanning features equip users with advanced tools to manage email security threats proactively.
Proofpoint Email Protection stands out in the market due to its robust threat intelligence, ensuring real-time sharing of threat information to benefit all users.

CONS

Proofpoint Email Protection could improve its integration with complex environments that require more than one instance, as issues with nested instances have been noted.
The cost of Proofpoint Email Protection is considered prohibitive by users.
Proofpoint Email Protection is reported to miss a lot of phishing attacks, and improvements in phishing detection are needed.
There have been complaints about the lack of local support for Proofpoint Email Protection users.
The initial setup of Proofpoint Email Protection is complex and requires technical knowledge.
 

Proofpoint Email Protection Pros review quotes

KW
Information Security Officer at UC San Diego Health System
Dec 23, 2019
The most valuable feature is the ability to remove bad messages that were delivered, prior to being classified as unwanted.
reviewer1261605 - PeerSpot reviewer
Director at a tech services company with 51-200 employees
Jan 22, 2020
The anti-spam features are excellent on the email firewalls.
reviewer1050960 - PeerSpot reviewer
CISO at a retailer with 1,001-5,000 employees
Jul 22, 2020
The initial implementation is pretty easy to handle.
Learn what your peers think about Proofpoint Email Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer1458411 - PeerSpot reviewer
Network Security Engineer at a tech services company with 11-50 employees
Nov 25, 2020
They have customized security rules, mature rules, anti-virus protection, as well as email authentication similar to SPF, DKIM, and DMARC.
LB
Chief Information Security Officer at a university with 1,001-5,000 employees
Dec 8, 2020
Its anti-phishing functionality is the most valuable. Certainly, the biggest problem I have is phishing.
it_user1272951 - PeerSpot reviewer
Security Professional at Qatar Computer Services WLL
Jan 11, 2021
The most valuable features are the business email compromise protection and targeted attack prevention.
it_user1309926 - PeerSpot reviewer
Head of IT Department at a construction company with 1,001-5,000 employees
Feb 15, 2021
I like all the features with Proofpoint, such as how it filters the spam and marketing mail, lost reality mail, blocks phishing attacks, blocks malicious attachments, and stops phishing links. Also it can defend against the business email compromise impersonation technique. It is a complete solution for all email attacks. It filters for the bad, malicious attachments. If there is any executable file, it can be deleted. It is a good, complete solution.
Jan 25, 2021
The solution scales quite well.
reviewer1501215 - PeerSpot reviewer
Principal Consultant at a tech services company with 201-500 employees
Mar 2, 2021
Proofpoint is the main tool for blocking spam because it denies the connection altogether.
reviewer1515735 - PeerSpot reviewer
Information Technology Help Desk Technician at a consumer goods company with 51-200 employees
Mar 19, 2021
The solution offers very good flexibility. You can blacklist or whitelist with ease.
 

Proofpoint Email Protection Cons review quotes

KW
Information Security Officer at UC San Diego Health System
Dec 23, 2019
Proofpoint should have better integration with complex environments that need more than one instance of Proofpoint, as there are issues with nested instances.
reviewer1261605 - PeerSpot reviewer
Director at a tech services company with 51-200 employees
Jan 22, 2020
The solution could be improved with the addition of PLP and email encryption features.
reviewer1050960 - PeerSpot reviewer
CISO at a retailer with 1,001-5,000 employees
Jul 22, 2020
We find the cost to be prohibitive.
Learn what your peers think about Proofpoint Email Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer1458411 - PeerSpot reviewer
Network Security Engineer at a tech services company with 11-50 employees
Nov 25, 2020
They do not have an on-demand scan for the internal viruses and internal users, and they don't have a scan for the exchange server against viruses and spam as Symantec does.
LB
Chief Information Security Officer at a university with 1,001-5,000 employees
Dec 8, 2020
It has too many screens. It is kind of a conglomeration of products. In other words, they built product A, product B, and product C, and they are yet to integrate them into a single administrative console. I would certainly like to see a more seamless administrative interface. I would also like to see them include more bang for the buck, by including features like email fraud protection, rather than making their product so piecemeal, where you are buying little pieces. I agree with the idea of having multiple tiers or layers, but maybe as small, medium, and large, as opposed to an a la carte menu.
it_user1272951 - PeerSpot reviewer
Security Professional at Qatar Computer Services WLL
Jan 11, 2021
The largest complaint that we hear from our customers is that there is no local support.
it_user1309926 - PeerSpot reviewer
Head of IT Department at a construction company with 1,001-5,000 employees
Feb 15, 2021
The reporting section could be enhanced. I like some reports but if they could allow us to create custom reports with more flexibility it would enhance the reports more.
Jan 25, 2021
The incident reporting on offer needs to be improved. It's lacking right now. It should be on the platform somewhere.
reviewer1501215 - PeerSpot reviewer
Principal Consultant at a tech services company with 201-500 employees
Mar 2, 2021
It's scalable, but the devil's in the details — you have to know your email volumes.
reviewer1515735 - PeerSpot reviewer
Information Technology Help Desk Technician at a consumer goods company with 51-200 employees
Mar 19, 2021
The Secure Mail aspect should have an Outlook add-in, instead of an external dashboard that outside users have to access.