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PeerSpot user
Business Systems Analyst at a construction company with 1,001-5,000 employees
Vendor
It provides a stable platform for creating web applications quickly in a low- to no-code environment.

What is most valuable?

QuickBase is a great tool in that it provides a very stable platform for creating web applications quickly in a low- to no-code environment.

How has it helped my organization?

We are beginning to replace processes that involved filling out a paper forms in the field that then had to be sent into the office.

What needs improvement?

Unless you go to the effort of coding a custom front end, all QuickBase apps have a distinctive QuickBase look and feel. It would be nice to customize at least the color theme to give some differentiation between the apps.

For how long have I used the solution?

I've used it for eight years.

Buyer's Guide
QuickBase
June 2025
Learn what your peers think about QuickBase. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What was my experience with deployment of the solution?

I wasn't involved in the initial deployment so I am not sure if there were any issues. As far as I know, everything went smoothly.

What do I think about the stability of the solution?

QuickBase really has been very stable. There have only been a few times when I have attempted to log in and it was down.

What do I think about the scalability of the solution?

We have not encountered any issues with scalability. Each app has its own user base and data. You can add as many as are needed.

How are customer service and support?

Customer Service:

Customer service with our QuickBase account has been great. There are many tools available for support and the user base is growing.

Technical Support:

There are many tools available for support and the user base is growing. I really haven't needed to contact technical support directly. But the tools that they are providing are great.

Which solution did I use previously and why did I switch?

The tool that was used most before QuickBase was probably Excel. QuickBase can definitely replace many Excel spreadsheets, but Excel will never go away.

How was the initial setup?

The setup for each new user is extremely easy. It is as simple as providing an email address. The user then just has to set up a password.

What about the implementation team?

We implemented through an in-house team. We didn't require the expertise of a vendor team. QuickBase is really easy to implement, even on a large scale.

What was our ROI?

It is hard to calculate the return on investment since I am not sure how it is used throughout our enterprise organization.

What's my experience with pricing, setup cost, and licensing?

I would recommend anyone coming in from a big enterprise to negotiate their pricing. I'm sure that with additional users you can get a better price.

Which other solutions did I evaluate?

I wasn't involved in that initial process. My first introduction to QuickBase was at work where it was already being utilized.

What other advice do I have?

If you are someone who has utilized tools similar to Microsoft Access but would like to have a tool that works on the web, then QuickBase is definitely something that you should consider.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
IT Manager/Project Coordinator/Assistant VP at a construction company with 51-200 employees
Vendor
I am very pleased with the documentation and user input. It has helped me to keep all of my programming in house and will continue to do so.

What is most valuable?

API Calls and Exact Forms. I am very pleased with the documentation and user input. It has helped me to keep all of my programming in house and will continue to do so.

How has it helped my organization?

I was able to take procedures that took many people and minimize the keystrokes and database touches by using API calls and formula url's to auto populate needed fields in multiple tables.

What needs improvement?

I just see the need for more integration with your Quickbooks suite of software and the display of Mobile data needs improvement. 2 fields is not enough.

For how long have I used the solution?

6 years.

What was my experience with deployment of the solution?

I never have in issue with deployment just and issue with user interaction. Its the Users fault though not following instruction.

What do I think about the stability of the solution?

Absolutely no stability issues. Works great with all my newer devices and computers. I think in the past 6 years I have been down 3 times and for very little time.

What do I think about the scalability of the solution?

Being the customizable platform that Quickbase is there has been absolutely no issues with scalability. I can build any of my ideas and implement them immediately.

How are customer service and technical support?

Customer Service:

The few times that I have needed customer service in the past 6 years the service has been prompt and accurate. Very good phone conversations and I feel like it is not outsourced

Technical Support:

The tech support has been great and very informative. They have helped us to the point that my current questions cannot be solved with quickbase programming and I am moving to java for the solutions.

Which solution did I use previously and why did I switch?

No I did not use a previous solution, I started using Quickbase in the beginning of the company. So there was no software package to switch from. This is much easier to use that MS access.

How was the initial setup?

Super easy to setup and I have had such a boost in confidence that I have out programmed the quickbase environment and are looking to learn java to help.

What about the implementation team?

I have not used a vendor team and implemented everything in house. I tried to use a certain team and the made promises they could not fulfill.

What was our ROI?

I have never calculated the ROI for this product. I know It has saved me atleast 2 office positions, 60k per year I would say.

What's my experience with pricing, setup cost, and licensing?

I am satisfied with my choice of 20 users. I have extras if needed for new hires and it provides me flexibility if I want to add a customer to the system temporarily the users are available.

Which other solutions did I evaluate?

I jumped right into Quickbase. It has a trusted Backing company and I use thier products also. I am very satisfied and would not want to switch to anything else.

What other advice do I have?

This is a great product and I would recommend it to anyone looking to purchase a hosted database. Not having to worry about the computer hardware has been a help and I see expanding the service in the future.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
QuickBase
June 2025
Learn what your peers think about QuickBase. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.
PeerSpot user
Database Developer at a non-profit with 501-1,000 employees
Vendor
We've been able to automate some workflows and make a lot of other workflows more simple.

What is most valuable?

It's highly customizable. We can easily create our own applications in-house to meet our needs. Once you understand the platform, there is no shortage of possible solutions to design problems.

How has it helped my organization?

We've been able to automate some workflows and make a lot of other workflows more simple. Since everything is in the cloud, communication has improved tremendously.

What needs improvement?

There are some clunky things about the options and interface, but they're working to improve them and are highly responsive to customer feedback.

For how long have I used the solution?

I've used it for several years.

What was my experience with deployment of the solution?

Everything can be improved, and one of the benefits of this platform is that it is fast and easy to implement improvements.

What do I think about the stability of the solution?

I haven't had any problems or know of anyone who has in our organization at all. QuickBase has not had any issues with stability that I'm aware of.

What do I think about the scalability of the solution?

I haven't had any problems or know of anyone who has in our organization at all. QuickBase has not had any issues with scalability that I'm aware of.

How are customer service and technical support?

Customer Service:

Great, QuickBase is really responsive and always looking for customer feedback. Our rep is also a great go-to person and always responds quickly with very helpful insight.

Technical Support:

Great, QuickBase is really responsive and always looking for customer feedback. Our rep is also a great go-to person and always responds quickly with very helpful insight.

Which solution did I use previously and why did I switch?

Our systems were really old and we were converting from spreadsheets and old relational databases, so we didn't really encounter this. We switched because we were so out-of-date that we needed new solutions.

How was the initial setup?

The initial setup is very simple and straightforward. Once you understand the platform, there is no shortage of solutions to design problems. The trickiest thing is always figuring out which solution will work best. The platform is really customizable so you can do a lot with it and improve over time.

What about the implementation team?

We implemented mostly in-house, but worked with one outside service provider for some content that needed a more elegant solution.

What was our ROI?

This is not applicable for us. We are a non-profit that needs systems for tracking our work, so the return is not quantifiable.

What's my experience with pricing, setup cost, and licensing?

The price point is very competitive and the terms of the contract are what you would expect. No surprises here as everything is pretty straight forward in my experience.

Which other solutions did I evaluate?

We looked at a few, but this offered the best customization and lowest sticker price for what we need it to do, so we are not using any other options.

What other advice do I have?

Once you understand the platform, there is no shortage of possible solutions to design problems. Try to train people outside of IT on the backend; one of the big benefits of QuickBase is it's accessibility to new low-tech users.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Strategic Projects Coordinator at a energy/utilities company with 51-200 employees
Vendor
Features such as automated emails, workflows/business logic, and custom dashboards ensure access to real-time information, but the mobile app needs improvement.

Valuable Features:

We have found from using Intuit QuickBase that it allows for very custom, time-consuming business processes to be transformed into a simple "app" or database without any coding. The platform is a perfect alternative to Microsoft Access or Excel. The interface truly ensures adoption by all users (especially non-tech savvy individuals). QuickBase features such as automated emails, workflows/business logic, and custom dashboards with reporting ensure my users always have real-time information. Using QuickBase apps that support hundreds of users and core business processes, many which are custom to the industry or organization, replaces the need for ERP functionality. 

Improvements to My Organization:

QuickBase has created a level of efficiency within the company that has not only reduced time on task, but has also increased accuracy. The solution has provided us with a tool to track and move information effortlessly, allowing us to eliminate our dependence on spreadsheets for tracking of time and expense reports. QuickBase has become a centralized point for all employees in the company. No longer are employees wasting valuable time searching for the most current template to complete their daily reporting. Another efficiency noted by implementing the system was the massive reduction in the number of emails with attached process documents sent back and forth between individuals and the many project and task status update emails.

Room for Improvement:

Improve mobile app and increase branding/white-labeling.

Use of Solution:

Over 2 years

Deployment Issues:

No, deployment and training was very simple due to the simple to understand interface.

Customer Service:

5 star - always helpful and quick to respond

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Powerplant Engineer Intern at a logistics company with 1,001-5,000 employees
Real User
We were able to create an application that made the overall process more visible, reduced errors, and decreased the communication gap, though the security and notifications features could be better.

What is most valuable?

The 'Alerts and Notifications', Integrating Tables, and new form features are impressive. Large data management and interactions is also pretty simple.

How has it helped my organization?

We created an application that made the overall process more visible, reduced errors, and decreased the communication gap.

What needs improvement?

The security and notifications features could be better. But nevertheless, it's a good one. The app could be made a little more visually appealing.

For how long have I used the solution?

About 3 months.

What was my experience with deployment of the solution?

No, I did not encounter any issues. The set up was easy and the webinars helped us a lot to quickly understand the basic concepts.

What do I think about the stability of the solution?

No. It was quite consistent and even the support team was very reliable. There were no stability issues as much as I have used the app.

What do I think about the scalability of the solution?

I have used it on a small scale issue within my team, so really can't say much about the scalability. But for a small scale, in-house use, it is pretty good.

How are customer service and technical support?

Customer Service:

That is the best thing about Quickbase. The response was both quick and reliable. The support cases were even helpful.

Technical Support:

I would give a 5/5. That is the best thing about Quickbase. The response was both quick and reliable. The support cases were even helpful.

Which solution did I use previously and why did I switch?

No, I did not use any different solutions. I took help from the Quickbase technical support team and it helped almost all the time.

How was the initial setup?

It was easy to set up. It is not a big task nor does it require any skills of higher level. You can also use the instructions in helping to install it.

What about the implementation team?

It was a in-house team project, but we are planning to make vendors involved. Within the team there were various engineers and technicians.

What was our ROI?

ROI is decrease in downtime and increased efficiency. Customer interaction was made easy and tracking the process also was easy.

What's my experience with pricing, setup cost, and licensing?

Use the trial version for 30 days. You will definitely see the price worth the application. I would expect a long-term pricing option though.

Which other solutions did I evaluate?

No, it was not evaluated by me. It was chosen by another team. But the response is definitely worth it. There was lot of organizing done.

What other advice do I have?

If you have to manage a lot of data or organize a user database, this app is the best choice. Try the trial version and use it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Business Analyst at a comms service provider with 501-1,000 employees
Vendor
We built open positions tracker, employee rosters, deployment trackers, etc., but it needs a multi-select drop-down, more flexible and adjustable UI.

What is most valuable?

QuickBase is a wonderful PaaS platform that offers ease in building small- and medium- sized projects/automation. It was very instrumental in meeting Accenture’s base requirements for automation at a low cost, easy-to-use, easily configured, customizable and flexible relational database. Highly reliable platform (multi-data center). Easily integrates with any system.

Best part is its multi-domain potential.

How has it helped my organization?

Integration of the solution with other enterprise solutions was very effective. We built open positions tracker, employee rosters, deployment trackers, etc. using this platform and were able to add inefficiencies in the overall process.

What needs improvement?

The product needs improvement on the performance side especially when the data tends to grow more than 2000 records in a table.

It's high time for them to build a multi-select drop down, more flexible and adjustable UI with support for more colors, schemes and themes.

For how long have I used the solution?

1.5 Years

What was my experience with deployment of the solution?

Deployment is a bit slow especially when enhancements have to be deployed because configuration changes needs to be deployed 1 by 1 on the production environment. Need a more efficient solution there.

What do I think about the stability of the solution?

No issues

What do I think about the scalability of the solution?

No Issues encountered with scalability, that's in fact a strong area.

How are customer service and technical support?

Customer Service:

7/10

Technical Support:

10/10

Which solution did I use previously and why did I switch?

Yes, Time to Market was a major factor as we as the self-service feature.

How was the initial setup?

Our first solution was a complex one but we got all the support/consulting from the vendor to ensure we were set for success

What about the implementation team?

In House with consulting from a vendor. Vendor's level of expertise was 8/10.

What was our ROI?

Productivity Improvements

What's my experience with pricing, setup cost, and licensing?

The product is fairly priced

What other advice do I have?

The solution has a lot to offer from Workflow, Notifications, Dashboards, Reporting and Charts, User Permissions, Form rules and formulas, customizations using jQuery, JS, HTML, PHP, XML API's etc

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Sr. Functionality Specialist at a logistics company with 1,001-5,000 employees
Real User
It's given us the opportunity to create and store historic data using information we have not previously thought about tracking.

What is most valuable?

We have found countless features to put to use. Naming a few: Trending graphs, connected data, ability to use API. Also, the graphs are interactive and take you right to the data it's using.

How has it helped my organization?

QuickBase has made our process more efficient over time. It has definitely given us the opportunity to create and store historic data using information we have not previously thought about tracking.

What needs improvement?

I think QuickBase should offer more web based classes on using javascript and API call out to create a better, more custom application. Even helping with creating stronger dashboards.

For how long have I used the solution?

1 year

What was my experience with deployment of the solution?

Yes, there was a slight learning curve being that Quickbase had been used by so little employees in our department so far. After traveling to cities like Boston and San Francisco, we were able to witness some of the power that could be unleashed with this tool.

What do I think about the stability of the solution?

Quickbase has only gone down a hand full of times. Each time, for only about 30 minutes max. This caused little if any distubance in our group.

What do I think about the scalability of the solution?

We have not had any issues with scalability. This product has remained fast, simple, and ready to store countless records.

How are customer service and technical support?

Customer Service:

Customer service is completely wonderful. You can turn in a question and someone will get back with you rather quick if not within a day. They set an appointment with me and walked me through step-by-step a formula.

Technical Support:

Technical Support is the same. You can turn in a question and someone will get back with you rather quick if not within a day. They set an appointment with me and walked me through step-by-step a formula.

Which solution did I use previously and why did I switch?

We were using Microsoft Office for most data files and trying to utilize graph and communicate them over e-mail and powerpoints. We knew there was a better way.

How was the initial setup?

Set up is easy if you know a few things about data normalization. If you are referring to the set up of a user in QB, that process was as simple as requesting access.

What about the implementation team?

We use Trinity IS if needed. They were able to assist us with any business process that we were unable or too busy to create in Quickbase.

What was our ROI?

Return on investment (ROI) is the benefit to the investor resulting from an investment of some resource. A high ROI means the investment gains compare favorably to investment cost. This is not applicable to me.

What's my experience with pricing, setup cost, and licensing?

A business arrangement in which one company gives another company permission to manufacture its product for a specified payment. This is also not applicable.

Which other solutions did I evaluate?

Salesforce was initially something we looked at and are still looking at purchasing. Quickbase came first and it's a good thing because Quickbase and Salesforce are about to utilize each other by connecting data.

What other advice do I have?

I do not have any questions regarding this solution. Other than why is there a 120-character count required responses? Even though a few of the questions were not applicable to my situation.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Student at University of Oklahoma at a university with 1,001-5,000 employees
Vendor
The dynamic form rules allow a large number of possible permissions and accesses, but advanced users could use more programming options.

What is most valuable?

  • The reporting is very powerful and very easy.
  • Dynamic form rules allow a large number of possibilities as far as permissions and access.

How has it helped my organization?

  • Less paperwork and better flow from department to department.
  • Better communication and better customer service through reporting and notifications.

What needs improvement?

Make more programming options for advanced users.

Get rid of the limit on the number of dynamic form rules allowed in one form.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

We encountered no issues with deployment outside of the expected tweaks we had to make in functionality. Tech support has been very very good.

What do I think about the stability of the solution?

In two years, our application has crashed only once. and the tech support at QuickBase had it back up in minutes. Very stable.

What do I think about the scalability of the solution?

Scalability is not a problem. We use a single application for many transactions, many departments and many different tasks/uses.

How are customer service and technical support?

Customer Service:

Level of customer service is amazing. Not only do they always quickly respond to any problem, they call periodically just to make sure everything is running smoothly.

Technical Support:

Great tech support. Between the customer service when there is a problem and the community forum where QB professionals regularly answer questions, you can't beat it.


Which solution did I use previously and why did I switch?

No, we previously were doing everything by hand and on paper. We grew quickly and it became no longer viable to conduct business that way.

How was the initial setup?

The initial setup is very straightforward. You make an account and get with a representative and then you are on your way.

What about the implementation team?

We developed everything in-house. It is so intuitive that application can be developed, tested and launched by one person with limited programming experience.

What was our ROI?

Great return. We are able to do more business and more efficiently than before using QuickBase. The cost is tiny compared to what it has allowed us to accomplish.

What's my experience with pricing, setup cost, and licensing?

I would advise others to talk to a member of the QuickBase sales staff. They are very knowledgeable and will get you a plan to fit your needs.

Which other solutions did I evaluate?

Not many, when we saw all that Quickbase was capable of, we jumped on it. It was just what we were looking for in a business support application.

What other advice do I have?

QuickBase is very intuitive, very powerful and a great way to increase efficiency, productivity and overall performance of any business.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free QuickBase Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free QuickBase Report and get advice and tips from experienced pros sharing their opinions.