QuickBase Reviews

Flexibility and unlimited options for operations and sales. It's done everything we've needed and has a rich knowledge base.

It's improved our sales, marketing, and customer service while reducing costs. It has brought multiple platforms together to allow us a single set of standards.

I would like to see more customization functions of the UI. For example, the ability to modify the color of the tool bar and also the ability to use the getting started but customized for end users.

5 years

Adoption is always a challenge. Overall quickbase was adopted easier than other applications we've used. Most of the training available is for an admin so it would help to have some basic training for users available.

Never an issue with stability. Quickbase is up 99.9% of the time and we've never seen the application do anything unexpected.

We did at first with the data storeage limits in place but since that has expanded we have not had an issue. We are growing quickly in the last year and the product has kept up.

Quickbase's service has been nothing less than outstanding and friendly. Anytime we have contacted support the experience has been quick and pleasant.

The technical support has been top notch. Any representative we have had has been knowledgeable and thorough and resolved our issue quickly.

Yes, we used goldmine which was unstable , wasn;t user friendly , and poorly adopted. It was also an on premise solution which was a challenge to support.

The initial setup is as complex or straightforward as you make it. You can choose from a ready made application or start off with your own from scatch.

In house team of 1 (me) pitched the solution, built the apps, and deployed them. My level of experience with the application was zero and all self taught through the knowledge base.

I don't believe that's a number I can accurately calculate. There are so many places we have saved time and resources I don't think i can remember them all.

We were first discounted but now that we are paying per person I see we are paying full price; This is something to keep an eye on if you are sizeable and placed at full price.

Yes, we looked at Microsoft Dynamics and the latest version of Goldmine. Microsoft Dynamics was extremely expensive.

Use Quickbase. You won't regret it! You'll be in control of your own destiny and won't have to rely on anyone else to give you the ability you need.

The most useful feature of QuickBase is it's Bulk import feature. While comparing this product with others that we reviewed for implementation, this one feature stood out among others. The ease with which bulk import works especially the copy excel to clipboard feature has given enough flexibility to end users & clients.

Another feature which has very pleasantly come across is the customizations feature where complex algorithms & reports can be built using JQuery & JavaScript yet amalgamates really well with its out of box components.

We've been able to add productivity in our learning processes, Reduce total FTE percentage. Streamlined workflow processes at a low cost to serve also keeps our clients happy.

Since the product is not domain specific, we've been able to utilize this product into various domains and processes.

1. Need better automated performance management across sites.

2. QuickBase lacks multi-lingual support which is highly required.

3. Multi-select dropdown is a must-have.

4. User selection based on user groups and not all users is a must have.

1.5 years

No Issues.

No issues so far except a recent unavailability of QuickBase due to data center issue. All instances were down for 5-6 hours during that time affected our work heavily.

No issue so far.

Unavailability of the support site in case of issues/site down leads to a bad user experience. This has happened recently which added to distrust.

Also there is no availability of Customer service over Telephone or a live web chat. Relying only on support tickets or raising issues over service page in case a site is down or issues are being fixed yeilds to unpleasant experience.

Customer service is average.

Good

Used an in-house implementation team however switched over to the vendor due to the following benefits:

1. Low cost to serve

2. Ease of making changes to the application

3. Time to market was considerably reduced in comparison to previous solution

The setup in our case was complex because we needed to implement complex algorithms which we did using customizations. We needed to build integration with 3rd party solutions, SSO/SAML, currency conversions etc.

We implemented through a vendor team. Would rate the vendor (8/10).

15% ROI in terms of CTS (Cost to serve) during the 1st year.

Reduction in FTE by 20%

License cost is a bit high and can be looked into with Intuit

We evaluated the following options:

1. SharePoint

2. Salesforce

3. All n One

The features that are most valuable are the ones that allow me, as a developer, to create business applications rapidly. Quickbase has some amazing built in tools that allow users to get ideas up and running very quickly. Personally, I really enjoy the ease of creating relational database tables, Quickbase does this so effortlessly anyone can do it. The roles and permission features are also very valuable.

Quickbase allows us to conceptualize an idea and deploy it very quickly to users. It even has the ability to let end users make their own applications without any coding.

The API uses XML. I would like to see them update the system to include are more popular format like JSON. The mobile version of the applications could also be improved.

3 Years

The only issues with deployment seem to be the extra time involved in setting up roles and permissions for tables fields and reports. By default a new field allows modify to everyone. It is quite tedious adjusting these for every new field. It would be nice if the field level access control had a feature that could make all a certain privilege at once.

A few times, the system has seen a "traffic jam" and very rarely does it go down, but it has had some hiccups this year with our systems being down a whole afternoon.

No, Quickbase scales nicely as long as the developer builds with scalability in mind.

Intuit seems to try to create a lot of content for new users to get up and running like webinars. I have never had to use it, but I think their support is just fine.

Intuit seems to try to create a lot of content for new users to get up and running like webinars. I have never had to use it, but I think their support is just fine.

Many different solutions to suit many different business processes. We switched because it is a lot easier and cheaper to run one system instead of multiples.

Yes, it was a straightforward setup. Simply signup, login and start creating. Intuit offers a trial subscription so you can easily give it a try.

The system was integrated in house, migrating all data over from previous systems. The import process is easy and makes migration a breeze.

The ROI we see is mostly through time saved from users using multiple applications, sometimes cumbersome for what the application demands.

The pricing is affordable and comparable to other platforms that have less features and the credibility of Intuit behind it.

We looked at a variety of options and tried a selection of software to suit our needs. We even went the route of developing custom business applications that were costly to maintain to achieve our goals.

Excellent product with a great team developing it. Speaking with some development team members at a conference, Quickbase is really moving forward with new developments.

The ease in setting up individual tables and applications and making vital connections so there is not a need for duplicate data entry.

We can provide clean data in a matter of minutes rather than days or even weeks in some cases. We have become accustomed to always asking for any data given to us to be in a format that we can easily upload if we choose to do so (csv, spreadsheet, or txt).

There could be better charting, graphing, and forms available. Exact forms can sometimes be a little difficult and there could be an option with different user interfaces.

6-7 years

No. When we deployed this project we started with one app to let everyone familiarize themselves and then shared the larger app with many more connections and fields.

No. In the years we have used QB we have maybe experienced 3 times where the system was unavailable for an hour or less.

No, we have not encountered any issues. We started small and have grown exponentially adding more records and fields each year.

Their customer service is great! They reply to requests almost immediately or within a time frame that you can request.

Their technical support is top notch! They not only reply through email, customer portal, or phone, but will also set-up live scren displays so they can work through an issue while looking at your computer screen.

Yes, we used a standard database system that came with our other office software package.The system was cumbersome and was difficult to almost impossible to have multiple users on at one time.

Our initial set-up was very straightforward. We had a meeting prior to the set-up to decide what fields were needed to fulfill the needs of any reporting requests that we were aware of and from there I developed a design or map of sorts to develop our own app.

We made this decision in house based on the opinions, knowledge, and work experience of a new employee who had previous experience with Quickbase.

If we were to sit down and calculate how much money has been spent in the purchase of this product versus the salaries for the staff who are asked to fulfill the request, I would say this has been a good purchase for the price we pay.

When looking at the cost of QB versus other possible products be sure to look at what customer and technical support is available for a product that costs less, but also whether additional features are included or must be purchased as an add-on.

No, a new employee at the time had prior knowledge and work experience with Quickbase, so we did not evaluate other options at the initial purchase. Since then we have started looking at other lower cost options, but have not found something that meets all the same needs that Quickbase has been able to fulfill.

If you are unsure of your choice, sign-up for their free trial. Review some of the already built apps and look at how easy it is to build your own apps. Post a question and see how quickly someone responds. I'm sure you will find this product and service hard to beat.

Auto notifications, required fields, conditional drop downs, and mobile compatibility are all key for us. The simple fact that it's cloud based was a huge improvement on what we were using. As they rest of the company jumps on the QuickBase ship, it helps that I can relate one application to another.

We were using a combination of excel, legal pads, Post-It notes, and a massive shared drive. Our field personnel would have to VPN in to retrieve docs and submit photos, and in the office people would spend hours hunting around for lost folders. QuickBase centralized our job tracking, took us paperless, and automated several positions.

The user interface is week and outdated. It would be nice if it were easier to customize without the use of code.

4 Years

Yes, but not because of QuickBase. Our team here needed some serious change and management help. The original architects of our spreadsheets held on to them like a security blanket.

Other than an outage that lasted a few hours shortly after deployment, no. From what I understand they operate on redundant data centers, so no worries.

Quite the opposite, QuickBase has scaled wonderfully. We are a high-transaction construction company and our apps handle the scaling without a second thought.

Customer service was fine. Nothing I'd write home about, but nothing to complain about either. Communication could have been a little better and our rep left the company shortly after purchase.

Customer service is top notch! They have a great team and it's been a treat each time I've needed help. At first I was irritated that I could not call in directly, but their email case management has been great.

Previous solution was spreadsheets, Buildertrend, Post-It notes, and Google calendars. We needed something that was entirely cloud-based and centralized. So short version, we did not have a solution in place.

Initial setup was rather complex as QuickBase does not allow the structuring of reports and tables as easily as Excel.

We implemented using CirrusOps. Their level of expertise is outstanding. Eric and his team are top notch. We have been relying on them for over 6 months and they continue to exceed our expectations.

We've doubled our job capacity and reduced our headcount by 20%. Not to mention that we now have visibility into the business that we never imagined was possible.

Look for ways to share a license with a team or similar job functions if possible. Other than that, pricing is not bad.

We looked at Buildertrend and Salesforce, but neither could be customized as needed. Did not seriously evaluate anything other than QuickBase.

QuickBase has been a game changer. Some have even called it a God-send. Our clients now ask us for reporting on their businesses that they can only get from us because of QuickBase. Not a week goes by that our field based employees don't call or email expressing their love of QuickBase.

Being able to set up apps in seconds with no worries about infrastructure or domain registration. It really brings rapid development to any organizations fingertips.

We have ditched the spreadsheets and now are able to collaborate on tasks without a fear of data loss. Before with excel they were being emailed back and forth and sometimes we were not sure what was the latest data.

I think work flows could use a great improvement. There isn't a sure fire way to use and set up workflows other than filtering reports.

1 year

There is no deployment, its very easy to set up with the great customer support. I wasn't involved with the initial set up.

Up time hasn't been an issue for us. There has only been 3 or 4 outages over the past 12 months. We also do data back ups.

Have over 700 users and should be scaling to 2000, so no issues. We continue to build apps across more and more business units

Very high, anytime you open a support ticket you are contacted within 24 hours if not 12 hours. This is important so these issues that are sometimes easy to solve don't hold us back.

Very high, been able to solve most of my problems when I open a ticket. Very quick responses and I'm able to contact my sales engineer quite easily.

We used excel and spreadsheets. It was slow and clunky and we had lots of data loss. We also had some processes on paper which was very inconvenient and inconsistent.

I wasn't involved in the initial set up so I can not speak to this. I would imagine it is quite simple and the sales engineer will always be there to help.

I wasn't involved in the initial set up so I can not speak to this. I would imagine it is quite simple and the sales engineer will always be there to help.

Its tough to say, as a lot of these operation teams don't have that type of KPI. We do know we have decreased hours on our offshore audit team because our workflows have gotten much quicker.

Make sure you pick the price plan that suits your needs, and always be ready to scale higher because you will see more and more use cases for Quickbase.

I wasn't involved in the initial set up so I can not speak to this. I would imagine there are other options but this suited our needs the best.

Democratization of IT is very important to our company. We really enjoy rapid development and the fact that new apps can be stood up at the click of a button.

The quick creation of reports, notifications, and new fields has made using this product very useful. As we are constantly starting new types of projects that need different data to be captured this is a must.

With the notifications and reports administrative time has been cut by more than half. As these functions are needed first on a daily basis in order to schedule that day this has made an amazing impact on our day to day business.

Documentation of how to customize beyond the basics is very difficult to find. Most items are some form of the user base rigging something to imitate the desired behavior.

3 Years

There were no issues with deployment. The QuickBase support team was very helpful in making sure everything worked and were able to help resolve any issues prior to deployment.

Yes, we had speed issues but this was solved as we had some unusual characteristics of how our database was structured. QuickBase was able to help advise on the needed changes and help resolve the issues.

We have not encountered any scalability issues. We do not use it to the extent of other organizations and so I do not see this every being a problem. Currently we manage over 7000 projects in our main database without issue.

I would give CS a 9 out of 10. They are very responsive and helpful. The support portal is easy to navigate and the cases are easy to follow and view their status.

I would rate their technical support as 8 out of 10. They are very helpful but cannot or will not help with certain areas of customization. This is usually the types of customization that other users have had to resort to odd implementations of javascript or other languages as the software has not been upgraded to included some functions.

We were previously using excel and so the need to switch to a better means of project management was felt by everybody. This was a service that we were somewhat familiar with from some of our clients and so was looked at first.

Straightforward. The UI makes it very easy to get up and running. At its easiest setup can be as simple as importing a current excel file. This then allows for the creation of reports and notifications which will make access the data faster and more manageable. Beyond this takes more time but does not increase much in difficulty.

We went with an in-house approach to implement QuickBase. This did cause some issues due to the need to learn the service first but was not overly difficult. This did have a downside as we did not have an expert in-house to create the highly useful databases that a vendor is able to do.

We save roughly 50% on the associated tasks. We have not taken the time to really calculate the ROI as it is noticeable that our day to day business is much more efficient.

Ultimately the setup cost was a couple months of overhead for (1) employee creating everything and testing the database.

Upper management may have looked at other options but did not really take much time with this if they did. We were already familiar with the service as we had clients who were using it.

I would make sure that when planning the database you make the effort to make sure that your structure allows for all the useful report types to be created. The biggest issue we have is we cannot use Gantt charts easily as our database is not setup to create these well.