We use SAP HANA on a daily basis for end-to-end business processing. Also, we use it for maintenance management and appointing processes.
ERP Analytics Coordinator at PT. Hutama Karya
Integrates well and has a straightforward initial setup
Pros and Cons
- "I like the integration process. Also, the data is trusted by our management, and we use the data from transactions for analysis."
- "The bid process needs to be improved."
What is our primary use case?
What is most valuable?
I like the integration process. Also, the data is trusted by our management, and we use the data from transactions for analysis.
What needs improvement?
The bid process needs to be improved.
For how long have I used the solution?
I've been using this solution for about three years.
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How are customer service and support?
Technical support is provided by our SAP HANA partner, and I would rate it at eight out of ten.
How was the initial setup?
I would rate the initial setup at nine on a scale from one to ten with one being difficult and ten being easy.
The deployment took six and a half years.
What's my experience with pricing, setup cost, and licensing?
The cost of SAP HANA is high, and I would rate the price at eight out of ten.
What other advice do I have?
I would recommend SAP HANA and rate it at eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Practice Manager at GyanSys Inc.
Integrates well, high performance, and simple implementation
Pros and Cons
- "The most valuable feature of SAP HANA is its performance and integration."
- "The solution could improve by having better migration flexibility. For example, it would be helpful if there was a way for customers could check their nonproduction and production deployments."
What is most valuable?
The most valuable feature of SAP HANA is its performance and integration.
What needs improvement?
The solution could improve by having better migration flexibility. For example, it would be helpful if there was a way for customers could check their nonproduction and production deployments.
Integrating SAP HANA with BTP HANA is difficult and there should be guides available.
For how long have I used the solution?
I have been using SAP HANA for approximately seven years.
What do I think about the stability of the solution?
The solution is highly reliable.
I rate the stability of SAP HANA a nine out of ten.
What do I think about the scalability of the solution?
We have more than 100 people using the solution.
I rate the scalability of SAP HANA a ten out of ten.
How are customer service and support?
I have had good responses from the support.
I rate the support from SAP HANA a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used MongoDB and SQL.
How was the initial setup?
The initial setup of SAP HANA was simple. The process can take approximately 45 minutes.
What's my experience with pricing, setup cost, and licensing?
The licensing could improve.
What other advice do I have?
One person can manage the maintenance of the solution.
I recommend this solution to others.
I rate SAP HANA a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
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July 2026
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Vice President at Abacus Consulting
A cost-effective and high-performance solution that can handle large amounts of data
Pros and Cons
- "SAP HANA is one of the best databases known for its performance...The new version of the solution is stable."
- "The solution's development platform should be more flexible and scalable to adapt to other solutions."
What is our primary use case?
SAP HANA is one of the best databases known for its performance. Since the solution offers a functionality known as in-memory computing, its performance cannot be measured with other databases. If a customer has a large amount of data, especially data in gigabytes or terabytes, because of which they face performance issues, then SAP HANA is the database for them.
What is most valuable?
SAP HANA should go for big data solutions as well. So, SAP HANA is good for large enterprises and large databases. Even for large databases, we have to rely on other tools, especially those that fall under big data solutions. Hence, SAP HANA needs to be a part of big data solutions.
What needs improvement?
SAP HANA has almost all the features, and with every new release, they are introducing some new features because of the development team working on the solution. The solution has started supporting its integration with other applications, which can ensure the solution's development. The solution's development platform should be more flexible and scalable to adapt to other solutions. In short, the development environment of the solution needs to improve. Such improvements will make the integration and adaptation of the solution more flexible.
For how long have I used the solution?
For almost four to five years, I have been working on SAP HANA. I am not only an end user of the solution but also a part of a company that provides the solution to its customers.
What do I think about the stability of the solution?
The new version of the solution is stable. SAP HANA Version 1.0 had some performance issues, but after SAP HANA Version 2.0 got introduced, the solution became more stable. So there is no need to put in more effort since most things have become automated in the solution.
What do I think about the scalability of the solution?
It's a scalable product. Scalability-wise, I rate the solution a nine out of ten. Presently, we have around 15 customers.
How are customer service and support?
Since I haven't faced any issues with the solution, I haven't contacted technical support yet.
How was the initial setup?
The solution's initial setup was straightforward.
Only one or two days were required for the deployment part, which the technical department took care of in our organization.
If SAP provides simple and standard documentation to its users explaining every solution process in detail, the steps to deploy the solution can be simplified. In short, the deployment process won't take long if one follows the documentation. Also, it will ensure that the users do not have to get involved in any troubleshooting steps or face any other problems while using the solution.
Only one system administrator is required to deploy and maintain the solution.
What's my experience with pricing, setup cost, and licensing?
SAP offers a license for both ERP and HANA, which means that if you purchase SAP ERP, you will be provided with a license that covers both products. In the case of on-premises deployment, the license is perpetual, which means that you only need to pay for annual maintenance. On the other hand, for cloud deployment, licensing payments are made on a yearly subscription basis.
While the cost of the license may seem high, it is important to note that the benefits of the solution far outweighs the cost. Therefore, it can be considered a normal cost.
What other advice do I have?
I would tell those planning to use the solution that it works fine but needs to become more portable. The solution should also be made capable of supporting non-SAP application environments. Overall, I rate the solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
SAP Process Mining Lead at Freelance
Reliable with good data modeling but does not scale very well
Pros and Cons
- "It's stable and reliable."
- "It could be a bit more scalable."
What is our primary use case?
I primarily use the solution for data visualization and modeling. I've used the solution only from time to time for specific projects.
What is most valuable?
The data modeling feature is the most useful to me.
For my use case, it works very well.
It's stable and reliable.
What needs improvement?
I haven't used every aspect of the solution, so it is hard to consider what might be missing.
It could be a bit more scalable.
For how long have I used the solution?
I do not have extensive experience with the solution. I've used it for five or six months so far.
What do I think about the stability of the solution?
It is a stable solution. It's quite reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
The scalability is okay. I'd rate it six out of ten. It could be better.
We have ten to 12 people using the solution right now.
I'm not sure if we have plans to increase the usage.
How are customer service and support?
I've never contacted technical support. I can't speak to the level of support they provide.
Which solution did I use previously and why did I switch?
I did not previously use another similar solution.
How was the initial setup?
I did not handle the initial setup at all. I'm not sure how the deployment went or what the process was.
What's my experience with pricing, setup cost, and licensing?
I'm unsure of the exact licensing cost.
What other advice do I have?
I'm using the latest version of the solution. I'm an end user, just not an expert.
I'd recommend the solution to others.
It's a good solution if you are already using SAP.
I'd rate the solution six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It has a high computing speed, so developers can easily develop programs
Pros and Cons
- "The best feature of SAP HANA is column computing. The computing speed of the solution is also very high, so developers can easily develop programs through SAP HANA."
- "Per SAP, you can do both transactional and analytical processes in SAP HANA. Though that's true, the speed is slower when you combine the two functions, so this is what I'd like SAP to improve in SAP HANA. In the next release, I want to see better diagrams in SAP HANA and a more user-friendly interface."
What is our primary use case?
I use SAP HANA for enterprise, financial, and materials management.
What is most valuable?
The best feature of SAP HANA is column computing. The computing speed of the solution is also very high, so developers can easily develop programs through SAP HANA.
What needs improvement?
Per SAP, you can do both transactional and analytical processes in SAP HANA. Though that's true, the speed is slower when you combine the two functions, so this is what I'd like SAP to improve in SAP HANA.
In the next release, I want to see better diagrams in SAP HANA and a more user-friendly interface.
For how long have I used the solution?
I've used SAP HANA for a long time because I'm a technical consultant for SAP.
How are customer service and support?
I used to contact SAP to ask for help with SAP HANA, and I'm giving the SAP support team a six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
My company still uses SAP HANA because it's an SAP business partner, plus the company also helps other companies use SAP HANA.
How was the initial setup?
SAP HANA is easy to set up. It took a short time to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
SAP HANA is very expensive here in China. My company bought the SAP ERP suite, which includes SAP HANA. For others who use SAP HANA as an analytical database, CPU numbers will affect the pricing, so as a solution, it's costly.
What other advice do I have?
I'm using SAP HANA version 2.0 from 1.0.
Here in China, most people use the on-premise SAP HANA version.
My company has five hundred employees, all using SAP HANA.
I suggest this solution to people using SAP ERP or any other software from SAP.
My rating for SAP HANA is eight out of ten because it's a very powerful database for traditional and analytical scenarios.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Procurement & Contracts Team Leader at ATS
Excellent monitoring, reporting, and price and stock control
Pros and Cons
- "SAP HANA's most valuable features are monitoring, reporting, and price and stock control."
- "SAP HANA isn't user-friendly, and it's very hard to train newcomers to use it."
What is our primary use case?
I primarily use SAP HANA for procurement.
What is most valuable?
SAP HANA's most valuable features are monitoring, reporting, and price and stock control.
What needs improvement?
SAP HANA isn't user-friendly, and it's very hard to train newcomers to use it. In the future, SAP HANA should develop and review their offering for the construction field.
For how long have I used the solution?
I've been using SAP HANA for six years.
What do I think about the stability of the solution?
SAP HANA is very stable - I would rate its stability ten out of ten.
What do I think about the scalability of the solution?
SAP HANA's scalability is good - I would rate it nine out of ten.
How was the initial setup?
SAP HANA was very hard to implement.
What about the implementation team?
We used an in-house team.
What was our ROI?
SAP HANA has saved us huge amounts of time and money.
What's my experience with pricing, setup cost, and licensing?
SAP HANA is very expensive for small to medium businesses.
What other advice do I have?
I would give SAP HANA a rating of nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant Manager I.T. SAP HCM at a manufacturing company with 1,001-5,000 employees
Good, satisfactory, and very customizable product
Pros and Cons
- "The most valuable features I have found are speed, dashboard, and reporting."
- "There are a few areas wherein there could be a patch upgrade, and that can cover up the country-specific payroll areas."
What is our primary use case?
Our primary use case is for the database and the network.
What is most valuable?
The most valuable features I have found are speed, dashboard, and reporting.
What needs improvement?
There are a few areas wherein there could be a patch upgrade, and that can cover up the country-specific payroll areas.
For how long have I used the solution?
I have been using SAP HANA for the past two years.
What do I think about the stability of the solution?
The stability is amazing.
What do I think about the scalability of the solution?
There is a high level of scalability. We currently have around three hundred and thirty licenses.
How are customer service and support?
Technical support is excellent. There has never been a case where I was not given an answer.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is very difficult and not easy.
What about the implementation team?
The deployment took two months to implement.
What was our ROI?
It is a good, satisfactory, and very customizable product. There has not been a situation where I have not been able to provide a solution to the customer. I think it is the best product.
What's my experience with pricing, setup cost, and licensing?
The pricing is relatively high for both customers and partners.
What other advice do I have?
I would highly recommend SAP HANA and would give it a ten on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager at a tech vendor with 10,001+ employees
Works at great speed, providing agility and efficiency
What is our primary use case?
I've recently left the company where we were using SAP HANA. Our use case was for replication so that end users could use dashboard reports. I'm a senior manager.
What is most valuable?
It's great that the analytics are fast. I had previously worked on BW and when the same workloads were run on HANA, it was much quicker.
What needs improvement?
We had some issues where the data was not replicating and also problems with the target when some records didn't sync up. Even though we worked on the problem together with SAP, and they were very helpful, it took some time to resolve.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
I don't think best practices were followed with the initial setup so we had frequent issues with the CPU utilization and we'd have to restart the system. We later implemented some threshold-related parameters on the VM which solved the problems we were having. It was stable after that.
What do I think about the scalability of the solution?
The solution is definitely scalable, we had around 1,000 users.
How are customer service and support?
Customer service was very supportive. When needed, we had daily calls with SAP which was great. They also worked with us to address our major issue and were accessible daily by phone.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is quite straightforward. It can be done in a couple of modes; command line or the graphical interface. There are five or six components that get installed and deployment takes a maximum of an hour. It doesn't require much manpower.
What was our ROI?
We've seen an ROI in terms of the speed with which reports come through.
What other advice do I have?
I would recommend this solution. The HANA database provided a lot of improvement in terms of speed, agility and efficiency.
I rate the solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Technical Architect at a tech vendor with 10,001+ employees
Fast, easy to set up, and simple to expand
Pros and Cons
- "The speed at which it gets the data is great."
- "More standards would help in the future."
What is our primary use case?
We use HANA mostly for any live reporting directly from the ECC box or S/4HANA box. We also do some of the operational reports, where it is difficult to do or apply the logic directly in the ECC box. It's better to bring the data, do your logic in SAP HANA and do your reporting out of it. Or you can also push your data to BW as well, by doing all your logic, and you can also expose your HANA calculation directly to SAP Analytics Cloud as well as Power BI.
How has it helped my organization?
The maintenance is quick. It's analytics directly out of the box. You do not need storage. You bring the data, do your calculation, and do your reporting. That said, if you want to store it, there's a cost involved. However, if you just want to report out of it, you don't have to move your data to any other place. I won't call it a data warehouse; it's more about quick analytic reporting out of SAP.
What is most valuable?
The speed at which it gets the data is great. There's a quick response time and quick reporting.
Most of what we need is already there.
The initial setup isn't too difficult.
It's a scalable product.
What needs improvement?
It's still improving there, still improving a lot. Most of the extractors that are now. Most of the standard things don't satisfy the requirements in order to go for the custom build. More standards would help in the future.
For how long have I used the solution?
I've been using the solution for five years.
What do I think about the stability of the solution?
There are always stability issues. However, that is why we have SAP. I'd rate the stability eight out of ten. It's reliable.
What do I think about the scalability of the solution?
The solution can scale. I'd rate it nine out of ten in terms of the ability to expand. Of course, it comes down to cot. While it can scale, it will cost to do so. We have six users dealing with the product right now. Everyone in the organization is on HANA, whether it S4 or BW.
How are customer service and support?
While I haven't dealt with support in the past year, they are usually pretty good.
How would you rate customer service and support?
Positive
How was the initial setup?
You do need resources specifically dedicated to the solution. However, it's not that complex. I'd rate the ease of setup around six to seven out of ten.
It is pretty quick to deploy. Deployments happen weekly or biweekly.
One resource is enough to handle deployment, and three for maintenance.
What was our ROI?
We have witnessed a very good ROI since you don't have to install a separate box.
What's my experience with pricing, setup cost, and licensing?
The main concern of every customer is the cost of the product. However, the pro is maintenance. You do not have to do a lot of maintenance on it. The number of results that you need after go-live would be less compared to any other data warehousing tool. You don't need a bunch of data engineers or data scientists, you just need a couple of business resources and a couple of analysts. In that sense, it costs less.
What other advice do I have?
We're working with the latest version of the solution.
I really like SAP. It's the best ERP tool. If you want to implement analytics, go with HANA. Go with SAP Data Warehousing if you want to implement a data warehouse.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Independent Consultant at Bosch&Cia
Great documentation, a good interface, and simple to implement
Pros and Cons
- "The UX experience is very good."
- "It is in the internal control system and with the most important decisions for the management of the enterprise, the process of decision-making."
- "The relationship with a partner that sells SAP could be better. We depend much more on our own development, and the partner is for selling us the solutions, so we need them to be able to supply help and answers. The partner isn't very helpful, and we have to rely on our own knowledge and research."
What is our primary use case?
SAP Business One works with SQL or HANA. My experience in HANA is configuring and administrating the database. We will also use it for the virtualization of all of our machines.
We use SAP Business One and HANA as they have the same platform and databases.
How has it helped my organization?
It is in the internal control system and with the most important decisions for the management of the enterprise, the process of decision-making. We are much more able to analyze the information we get from the software and analyze why it works and whether it's good or bad. It also assisted us with internal control.
What is most valuable?
The solution has a pure interface. The UX is very good. That's the most significant feature.
Working with KPIs and ERP is easy.
There is too much documentation, and SAP has open SAP courses that are very useful. It depends a lot on what I, as a consultant, am interested in.
When you understand the software, the setup is simple.
It is stable.
The product scales well.
What needs improvement?
Perhaps the access to learning could be improved, although it is also very good right now.
The relationship with a partner that sells SAP could be better. We depend much more on our own development, and the partner is for selling us the solutions, so we need them to be able to supply help and answers. The partner isn't very helpful, and we have to rely on our own knowledge and research.
It could use more organizational functionality. for example, treating and analyzing stock items. I have to work a lot to organize the information, the articles, groups, subgroups, families, and so on.
For how long have I used the solution?
I've been using the solution for ten years.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
Technical support is good, and a lot of useful documentation is available.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup isn't too hard if you know SAP software.
In an enterprise with 150 end users, you might need two to three people to deploy the solution.
What was our ROI?
I don't measure the ROI. With all the processes and changes in business it isn't easy, and we don't pay much attention to that.
What other advice do I have?
I am a client as well as a consultant. In both enterprises that I am responsible for, we bought SAP Business One for HANA.
We are in the process of installing HANA 2.0.
It's a good investment.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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