We use this solution in conjunction with other prompted solutions primarily for real-time analytics.
Technical manager at SAFE-SAS
Useful for real-time analytics, but the pricing could be better
Pros and Cons
- "The solution is stable."
- "We use this solution in conjunction with other prompted solutions primarily for real-time analytics."
- "The pricing on this product could be reduced, and the installation process could be more straightforward."
What is our primary use case?
What needs improvement?
The pricing on this product could be reduced, and the installation process could be more straightforward.
For how long have I used the solution?
We have been using the solution as integrators for about five years.
What do I think about the stability of the solution?
The solution is stable.
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SAP HANA
May 2026
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How are customer service and support?
I do not have any experience with customer service and support.
How was the initial setup?
The initial setup is not straightforward. It took us between seven and 15 days for deployment. We have over ten people using this solution in our organization.
What's my experience with pricing, setup cost, and licensing?
I am not sure about the licensing costs for this solution, but the feedback I have received is that it is expensive.
What other advice do I have?
I rate this solution an eight out of ten. It is a good product, but it is expensive.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
SAP manager at Ankutsan
Highly programmable and customizable
Pros and Cons
- "SAP HANA's best features are its programmability and extensibility - you can size and shape the software however you need."
- "The initial setup was very, very complex, tedious, and costly and required someone with great expertise to complete it."
What is most valuable?
SAP HANA's best features are its programmability and extensibility - you can size and shape the software however you need.
For how long have I used the solution?
I've been using SAP HANA for four years.
What do I think about the stability of the solution?
SAP HANA is very stable.
What do I think about the scalability of the solution?
SAP HANA is very scalable.
How was the initial setup?
The initial setup was very, very complex, tedious, and costly and required someone with great expertise to complete it. The deployment took two years.
What about the implementation team?
We used an external team.
What other advice do I have?
I would recommend SAP HANA to others and rate it eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SAP HANA
May 2026
Learn what your peers think about SAP HANA. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,838 professionals have used our research since 2012.
Architect at Ernst & Young
Excellent in-memory database that boosts performance
Pros and Cons
- "I think the in-memory database is excellent as it boosts performance."
- "The product lacks some flexibility in its settings and configurations."
What is our primary use case?
I have customers who work with SAP, and I carried out performance research for them, comparing the different parameters of SAP HANA. The solution is generally used for data warehousing.
What is most valuable?
I think the in-memory database is excellent as it boosts performance.
What needs improvement?
The product lacks some flexibility in its settings and configurations.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The product is quite scalable.
How was the initial setup?
I don't think the initial setup is too complex. Obviously it's not easy because SAP HANA is a complex system, so it's somewhere in the middle.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are quite expensive for the Ukraine but there is a range of different purchasing models so it's flexible in that sense. For a small enterprise, the costs might seem unreasonably high.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Associate Consultant at Emerging Alliance
Reliable with good dashboards and helpful technical support
Pros and Cons
- "It's user-friendly so long as you use it frequently."
- "The stability is very, very good."
- "It's a complex initial setup."
- "Some production features are lacking. For example, we cannot see any dashboards in the production department."
What is most valuable?
The dashboard is great.
It's user-friendly so long as you use it frequently.
The product is stable.
You can scale the solution.
Technical support has been good.
What needs improvement?
Some production features are lacking. For example, we cannot see any dashboards in the production department. The generation of reports needs to be better. We have sales reports and yet no production reports.
It's a complex initial setup.
It can be an expensive solution.
For how long have I used the solution?
I've used the solution for six years.
What do I think about the stability of the solution?
The stability is very, very good. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability is very good. It's very capable.
How are customer service and support?
I've used technical support in the past. They are good.
Which solution did I use previously and why did I switch?
I did not use a different solution. I use what my company uses in order to get reports.
How was the initial setup?
The initial setup is difficult and complex. It's very complex compared to SQL, for example.
The initial deployment took 15 days, however, nowadays, it takes one or two days. Mostly, I can complete it in one day.
What about the implementation team?
I'm a business consultant. I do implementations for various parts of my customers' organizations.
What's my experience with pricing, setup cost, and licensing?
The licensing is typically chared yearly. It was rather expensive.
What other advice do I have?
We deploy the solution mostly on-premises and sometimes on the cloud. When we use the cloud, we usually use the AWS cloud.
I'd warn new users that it might be difficult the initial time they use it if they are changing their ERP, however,t it'll be very helpful in the future if they're using it frequently.
I'd rate the entire product an eight out of ten. There are other well-known ERPs, such as Salesforce, and companies expect to have the same features. However, not everything may be on SAP, and that's something they need to work on.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Manager of Government and Data Quality at a financial services firm with 1,001-5,000 employees
Flexible solution with good integration
Pros and Cons
- "The most valuable features are the flexibility and the integration with other solutions in data quality."
- "HANA could be improved by adding analytics and development models in the institution."
What is most valuable?
The most valuable features are the flexibility and the integration with other solutions in data quality.
What needs improvement?
HANA could be improved by adding analytics and development models in the institution.
For how long have I used the solution?
I've been using this solution for two or three months.
How are customer service and support?
The support is good and is available 24/7.
What other advice do I have?
I'd rate SAP HANA as nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager IT at a educational organization with 51-200 employees
Highly stable, plenty of features, and useful Fiori application
Pros and Cons
- "It is difficult for me to narrow down what the best features are in SAP HANA because they work together to provide the overall functionality of the solution. However, the Fiori application is very good."
- "In a future release, SAP HANA should add a module for taxation, such as income tax and withholding tax."
What is most valuable?
It is difficult for me to narrow down what the best features are in SAP HANA because they work together to provide the overall functionality of the solution. However, the Fiori application is very good.
What needs improvement?
In the Asian market, we have to customize SAP HANA to fit our needs and if we are implementing any solution from SAP or Oracle it is not recommended to customize them.
In a future release, SAP HANA should add a module for taxation, such as income tax and withholding tax.
For how long have I used the solution?
I have been using SAP HANA for a few months.
What do I think about the stability of the solution?
SAP HANA is highly stable.
What do I think about the scalability of the solution?
We have not gone live yet with the solution to determine how many people with be using it. We have some applications deployed on our CRM and others will be deployed on SAP making it difficult to determine the potential usage of the solution at this time.
What's my experience with pricing, setup cost, and licensing?
The price of SAP HANA is very expensive and it is paid annually.
Which other solutions did I evaluate?
I have evaluated other solutions from Oracle.
What other advice do I have?
I would recommend this solution to others.
I rate SAP HANA a six out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Basis Consultant at a energy/utilities company with 1,001-5,000 employees
Reliable, fast, stable, scalable, and innovative
Pros and Cons
- "It is very stable and very innovative. You can integrate many applications with it."
- "This product covers almost everything, and it's scalable and very innovative."
- "The worst thing about SAP HANA is the price; it's very expensive. The licensing cost, implementation cost, hosting cost, and appliance cost are all high."
What is our primary use case?
The internet of things, big data, and utilization of block chain will be possible with HANA.
What is most valuable?
It's a reliable and fast solution.
It is very stable and very innovative. You can integrate many applications with it.
What needs improvement?
The worst thing about SAP HANA is the price; it's very expensive. The licensing cost, implementation cost, hosting cost, and appliance cost are all high.
For how long have I used the solution?
We've been using it for three years now.
It's a cloud-based solution.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
It's very scalable.
How are customer service and technical support?
The technical support has been fine.
Which solution did I use previously and why did I switch?
We were running SAP on Oracle, and then we switched to HANA.
How was the initial setup?
If it's a new installation, it is straightforward. However, if it's a migration from one system to a new system, it's not as straightforward as you might think it would be.
What about the implementation team?
We utilized around 30 technical and functional staff because we were leaving our legacy system behind and migrating to a new one.
What's my experience with pricing, setup cost, and licensing?
We pay for a maintenance license, and the licensing cost is high. In general, it is a very expensive solution.
What other advice do I have?
This product covers almost everything, and it's scalable and very innovative. On a scale from one to ten, I would rate SAP HANA at nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Development & ERP Technologies Department Manager at Israel Aerospace Industries Ltd.
Very fast, good memory, and very good scalability
Pros and Cons
- "The memory is the solution's most valuable feature. It's the main feature of HANA. Others are still the regular IT databases that are on storage and are therefore much slower than HANA. The solution is quite fast."
- "Unlike other databases, it lacks management features that legacy databases like Oracle or SQL servers have. They need to make the solution easier to manage and offer tools that make management more effective. A lot of things you have on traditional databases you have to develop into HANA."
- "The solution is less stable than traditional databases. We had production down and that's not acceptable for our business."
What is our primary use case?
We are primarily using the solution for the BW system of SAP. We also use the legacy reporting, which is very good.
The solution is quite fast.
How has it helped my organization?
We hoped to move all our BI systems to work with HANA, unfortunately, there are a lot of performance issues, even after remodeling the BW models.
What is most valuable?
The memory is the solution's most valuable feature. It's the main feature of HANA. Others are still the regular IT databases that are on storage and are therefore much slower than HANA. The solution is quite fast.
What needs improvement?
Unlike other databases, it lacks management features that legacy databases like Oracle or SQL servers have. They need to make the solution easier to manage and offer tools that make management more effective. A lot of things you have on traditional databases you have to develop into HANA.
For how long have I used the solution?
I've been using the solution for about 3 years
What do I think about the stability of the solution?
The solution is less stable than traditional databases. We have encountered several cases when the database just flows. For some reason, that database took a lot of memory, and when we opened a case with SAP, we had to send a lot of logs, which did nothing because at the end, they couldn't find the root cause for this issue. This happened in several cases. We had production down and that's not acceptable for our business.
What do I think about the scalability of the solution?
The solution is very scalable. We have about 10,000 users.
Each of those is not connecting to the database per se, but we are using HANA to take all the data and a lot of users. Several other software applications are also connecting to it.
How are customer service and technical support?
Technical support is okay, but not great. It seems like there are a lot of SAP support packages that are coming out and lots of versions. For me, this indicates that the product is not quite ready or stable enough.
We've contacted technical support in the past and did not get good results. Eventually, we just created some parameters that we have configured into the system. We solved the problem by ourselves by creating a workaround that avoided the problem. SAP never gave us a straight answer about what we should do in our case.
How was the initial setup?
The initial setup was quite complicated. We had to do a migration, so it wasn't a fresh installation. We had Oracle as our legacy system and had to move everything over to HANA. We had to do half a year of testing and had to do several cycles of tests and migrations before deploying. Once that was done, we deployed over a weekend.
What about the implementation team?
We handled the implementation ourselves.
What other advice do I have?
We use the on-premises deployment model.
I'd advise others to wait until the software will be much more stable before implementing it.
I'd rate it eight out of ten. If it was more stable and more manageable, I'd rate it higher. If people could have the ability to do things on their own within the solution, to read the software logs on their own, and get the root cause of any problem, and not just send it to the support, it would be much better.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager , SAP HANA Administrator at Tara Paints & Chemicals
Easy to manage, includes reporting and analytics, but priced high
Pros and Cons
- "The solution is easy to manage enterprise resources and the reporting and analytics are including. It is good for company growth and all module are managed well."
- "The price is high and could be a bit cheaper."
What is our primary use case?
We are using this solution for enterprise resource planning.
What is most valuable?
The solution is easy to manage enterprise resources and the reporting and analytics are including. It is good for company growth and all module are managed well.
For how long have I used the solution?
I have been using this solution for approximately five years.
What do I think about the stability of the solution?
The solution is stable. I have not had any bugs or issues.
What do I think about the scalability of the solution?
We have over 50 people using the solution in my organization.
How are customer service and technical support?
The technical support is good.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We used an integrator for the implementation of the solution and we were satisfied.
What's my experience with pricing, setup cost, and licensing?
The price is high and could be a bit cheaper.
What other advice do I have?
I rate SAP HANA a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a logistics company with 11-50 employees
Good reporting and analytics, but the performance and integration should be improved
Pros and Cons
- "Using this solution has given us better details for reporting and analytics."
- "The performance and integration with other products are areas in need of improvement."
What is our primary use case?
We are using this product for IAM.
How has it helped my organization?
Using this solution has given us better details for reporting and analytics.
What is most valuable?
The most valuable feature is optimization.
What needs improvement?
The performance and integration with other products are areas in need of improvement.
For how long have I used the solution?
I have been working with SAP HANA for between three and four years.
What do I think about the stability of the solution?
The stability is okay.
What do I think about the scalability of the solution?
It scales well and we have had no trouble with it.
How are customer service and technical support?
The technical support is good.
How was the initial setup?
The deployment was straightforward.
What about the implementation team?
We had assistance from an SAP partner for deployment.
What's my experience with pricing, setup cost, and licensing?
The price of this product is good.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Updated: May 2026
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