ServiceNow Orchestration Reviews

ServiceNow Orchestration pricing is positioned at a higher end with costs varying based on modules, integrations, and user tiers. Users report the solution as expensive yet comprehensive, with additional costs for advanced analytics and non-standard plugins. Pricing is often customized, negotiated on a per-customer basis, and influenced by the scope of utilization like service agents or configuration items. Discounts may apply for scale, but overall, it is a significant financial investment for enterprises.

• "Pricing is custom to every customer."
• "It is not very expensive."
• "The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

Service providers use ServiceNow Orchestration for integrating systems like HR, Active Directory, and SAP. It's vital for automating tasks in Azure and other IT environments, including provisioning, onboarding, and incident management. Partners and consultants highlight its role in application installations, password resets, and workflow automation. Companies leverage its capabilities for enterprise resource and network management, enhancing IT workflows and auto-resolution. Frequent use cases include ticketing, predictive monitoring, and integrating with CMDB and ITSM solutions.

ServiceNow Orchestration customer service and support are generally well-regarded. Users appreciate the quality training and accessible online resources. While response times are generally good, delays can occur due to time zones and shift changes. Support is reliable and helpful, with different priority levels for urgent cases. Some users find enhanced support lacking beyond standard checklists. Daytime support is effective, but nighttime efficiency could improve. The support team and community forum are valuable resources for assistance.

The setup for ServiceNow Orchestration is generally straightforward, though it can vary based on organization needs. Some find it moderately difficult compared to other ServiceNow modules. Deployment time differs, often taking a couple of hours to weeks for complete setup. Awareness and readiness among staff are crucial, and security concerns in sectors like banking may cause delays. Continuous upgrades with instructions aid the process, while customization aligns with specific requirements.

ServiceNow Orchestration is noted for being highly scalable, suitable for various company sizes. It is highly regarded by enterprise businesses, though smaller and medium-sized firms find it fitting. Despite being expensive for smaller organizations, it offers robust integration capabilities. Users praise its ability to accommodate large user bases, providing scalable operations from HR to IT service management, with ratings ranging from eight to ten. Multiple users appreciate its ease of integration through APIs.

ServiceNow Orchestration is considered stable by users, who frequently rate its stability between eight and ten out of ten. While stability is praised, users express a preference for updated connectors and industry-aligned scripts. Some mention potential issues with integration or slow processing, causing unexpected outcomes. Nonetheless, users appreciate regular patch upgrades and an extensive testing process that ensures performance without bugs or problems.