ServiceNow Strategic Portfolio Management Reviews

In our company we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred. I use it to create reports that show our teams where the issues are, what's going well and what can be improved. My colleagues use it from a workflow perspective. 

We have different organizations with a centralized help desk that will lock calls into groups of 20 or 30 people. We have a team that builds and customizes it and then we have all kinds of managers that pull out reports. Finally, we have numerous end users working on their own products. We also have external parties that provide services that use this application to work on incident problems and changes. 

We are a customer of ServiceNow. I'm in IT design and work as an execution reliability engineer at a financial institution in the Netherlands. 

One of the key areas important to me is the reporting side. The dashboard interface is limited functionally and is not very user friendly or particularly intuitive so that, for example, if you want to combine or correlate incidents with relevant changes for a report, it's not easily done and makes reporting difficult. It's a gap in the solution. What I do now is take the data from ServiceNow and put it in Power BI for visualizing and for combining data analysis because ServiceNow doesn't give me that option. Also, the performance on the test boarding in my view is quite slow - every time that you change something in the automatic report, your interaction in building the dashboards is really horrible.

For additional features, I think we are now implementing our own chat bot, so they should do a lot more on visualization. I would prefer to have a really nice interface into Power BI if their test board is not up to it. 

I've been using this solution for a few years. 

Sometimes things are slow but it's a stable solution.

e.g. when making an Report, the response from the system is slow, compared to other products.

- for some actions like approving /submitting an change or problem, it takes several seconds before it finalize the action. This might be related to the database setup, and internal verification/calculation. But the action itsels seems straightforard, and should not take long to submit a record. 

- other examples are the api, interface is not fast enought to be used when more than eg 30000 records are retrieved, the api request will most likely timeout. and some Paginating is necessary. 

Scalability is quite good, we probably have a couple of thousand users. 

We don't need the technical support because we have an internal team that assists when necessary. 

The solution is provided to us, we didn't do the setup so I'm not sure about how difficult it was. I assume it's not difficult. I'm a user of the product, and we're on a development operational organization model. The product is managed externally and the service provided to us. 

It's a workflow thing so I guess one of the most important things is to really think about your requirements and your process flow because you need to customize to use it out of the box and match your work flow.

I would rate this product a seven out of 10. 

We are in the early phases of integrating our IT service incidents with a knowledge base. Additionally, we plan to create a security portfolio and manage tickets related to security and privacy.

It manages portfolios and aligns our current portfolio with internal changes. This process is integral to our team’s management strategy as we continually update the portfolio.

It provides flexibility. As long as you can imagine a solution and have a way to create it, the tool allows you to implement that flexibility effectively.

ServiceNow need to focus on internal empowerment rather than awareness to drive the change. Previously, our company depended on external parties to handle incidents. We are taking ownership of incident management, and everyone is aligned with this shift. Our IT team, service management, security managers, and others are committed to ensuring reliability and business continuity.

It is stable and performs well. The user experience is positive and shows improvements over time.

It is scalable, but I'm not comfortable creating a scale because my manager would be most comfortable providing that figure.

I rate the solution’s scalability a seven out of ten.

We have a strong base for support and can still effectively utilize the out-of-the-box features. Most of the documentation is already available for portfolio management, so we need to digest and apply what’s written.

The initial setup is straightforward. We are customizing it out of the box. We inherited the system. We own and manage the system, having taken over its management responsibilities.

I recommend it because it is a stable and proven tool within the ServiceNow ecosystem. It offers a well-designed setup right out of the box. Compared to EasyVista, which we considered previously, ServiceNow's solution is more straightforward and user-friendly.

Overall, I rate the solution an eight out of ten.

The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.

The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer. He or she may not be able to see or understand or remember what's the difference between clicking the safe button in a ticket or safe and exit or the other buttons. They could provide a lot more description to each button, then the user could figure out how to use it properly themselves instead of clicking the wrong buttons. 

The way the interface is designed, sometimes it's not straightforward or easy for me to perform a calculation of statistics (calculation on how many incidents tickets are relevant to certain expert) and I may have to manually open all the tickets and add the numbers up on my own to analyze the statistics. I will have to use the human efforts to maybe reach all the subjects and all the contents of the tickets to be able to produce a report to sub total how many similar cases has happened for certain issue and to given clear picture of what has happened in one year's time with the other IT support activities. There should be a way to automate this process.

I have been using ServiceNow Strategic Portfolio Management for a year and a half. 

Sometimes, the system may be slow because it's hosted on the web server, which we may not have full control.

On a scale of one to 10, with one being the worst and 10 being the best, I would rate the scalability a seven. 

On a scale of one to 10, with one being the worst and 10 being the best, I would rate the tech support a seven. 

On a scale of one to 10, with one being the worst and 10 being the best, I would rate the initial setup a seven. 

They could somewhat improve on pricing. On a scale of one to 10, with one being the cheapest and 10 being the most expensive, I would rate the solution's pricing a seven.

There is an ongoing cost associated with using the system because you have to trust the with all the sensitive data. The solution is hosted by ServiceNow and if you use more plugins and/or features to expand the capabilities – such as machine learning and AI – you have to trust ServiceNow for keeping all the corporate data confidential.

We are using ServiceNow Strategic Portfolio Management for Agile development. In the same system, you have Agile, traditional, and hybrid development methodologies.

The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure.

ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more.

I have been using ServiceNow Strategic Portfolio Management for approximately three months.

We have approximately 700 users using the solution.

I have used Rally previously. I found the teams and backlog structures are more clear in Rally.

The initial setup of the solution was simple and user-friendly.

I rate ServiceNow Strategic Portfolio Management an eight out of ten.

ServiceNow IT Business Management is used for enterprise service management.

The most important feature of ServiceNow IT Business Management is flexibility.

ServiceNow IT Business Management could improve by adding better artificial intelligence.

I have been using ServiceNow IT Business Management for approximately 10 years.

ServiceNow IT Business Management is stable.

I have found ServiceNow IT Business Management to be scalable.

The technical support from ServiceNow IT Business Management can be slow at times.

The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on.

I rate ServiceNow IT Business Management a five out of ten.

The most valuable features are its easy development and that the interface is very friendly. ServiceNow is also more competitive in terms of research.

I have been using this solution for two years.

This is a very stable solution.

The initial setup was very simple, and we implemented it very quickly.

I implemented using an in-house team.

I would rate this solution as ten out of ten.

We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries.

The feedback we have received is that our customers have found it to be very useful.

The interface is extremely user-friendly.

I would like to see some artificial intelligence incorporated into the management functions.

The initial setup is complex and should be simplified.

This is a stable solution.

It is easy to scale. In our last deployment, there were approximately 1,000 users.

We are working with multiple products at the moment.

The initial setup is complex, especially when you are implementing it for multiple branches. It normally takes a few days to deploy.

I handle the deployment for our clients.

I would rate this solution a ten out of ten.

We primarily used the solution for project management. At a previous company, I was working as a project manager for them, so I had used ServiceNow previously.

We have developed several mobile applications using end to IUSN technology.

The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.

The solution is quite extensive, and I’ve only used the sections related to project management. I’m not sure if it was lacking any features. For me, it had everything I needed. I’ve never experienced any technical issues at all.

The only issue for us is the pricing. It’s quite high in comparison with the competition.

I’ve used the solution for more than a year, however, I stopped using the solution about six months ago.

The solution is very stable.

The scalability of the solution is excellent. If I had to, I’d rate it nine out of ten. We currently have eight to ten people working no the solution, including myself.

I’ve contacted technical support and have been satisfied with their level of services. I like them. They’re quite good.

I’ve previously used Salesforce for some project management tasks as well as customer lead management. Both tools are very good. I’ve also used Bitrix, Jira and Zoho in the past when I was in India. Now I’m based in The Netherlands.

The initial setup was quite easy. It’s almost similar to setting up a Facebook account. It’s not difficult like other solutions. There is a lot of media that you can use to help your team deploy into the system. Deployment is rather quick and takes about 40 to 45 minutes to set up in total.

I deployed the solution myself with the help of our team.

I’m not a business owner, so I can’t speak to the pricing. I’m not sure if it’s expensive or not because I haven’t taken the time to compare pricing. However, it’s my understanding that it is a bit pricer than other options on the market.

We used the cloud deployment model as opposed to the on-premises model. We used the public cloud and use Microsoft’s cloud with Azure.

I’m a CTO and I have about 10-12 years of technical background. I’ve been a developer before, but over the past year I’ve moved into project management and our company is developing software for the energy sector. We may use this solution for that company going forward, although we aren’t using it right now.

I’m comfortable using both Salesforce and ServiceNow. I find ServiceNow easier to use in comparison, but Salesforce also has a good interface.

We have eight to ten people on the team working with the solution. We were working on a user based project, so there were 10 people to include in the design and then one person was there to develop the Java export and another one for running data for basic export.

I’d recommend the solution. I’d rate it nine out of ten. I’d rate it higher if it wasn’t so costly as a solution. Feature-wise it’s very good and unique compared to Salesforce and other business management software.