Splunk ITSI (IT Service Intelligence) Reviews

We are trying to take regular dashboards that we have for monitoring and pull them all together for a high-level view of what is going on.

We have not got very far with it yet. We have done a service decomposition. We had some KPIs set up, and we have got just a couple of health scores, but we have not really pulled it all together. We have not gotten value out of it yet, but we are getting there. We have not seen any improvements yet, but we have high hopes. 

Splunk has helped improve our company's business resilience, but with ITSI, we are not there yet. Splunk has been great so far in terms of the ability to predict, identify, and solve problems in real-time. I have not played around with any other IT ops platforms, but it has been fantastic for us for monitoring systems with dashboards, etc.

We have not yet experienced any cost efficiencies by switching to this solution, but Splunk has certainly saved time for our system maintainers because our dashboards now roll up alerts. We just need ITSI to pull all those alerts together so that we get one alert for one problem.

We have not had any time saving with ITSI yet. We are just not that far. It has also not yet helped to reduce our mean time to resolve, but hopefully, it will.

The solution has been stable. It seems like a great solution. We have not gotten far enough with our application to see its benefits yet, but we are getting there.

It has been a large learning curve. We used Splunk Enterprise. The dashboards are pretty simplistic for the developer at first, but when they went into ITSI, it was a different world. We lacked training. We played with it a little bit, and then we brought the Splunk team in, and they did a service decomposition and whiteboarding, and it made more sense, but it was an intimidating tool for us to jump into at the beginning.

We have been using this solution for just about a year.

We have not had any issues related to stability.

We are just starting. I have got a couple of services in there. We have not scaled anything yet.

The support has been hit or miss. We are on a classified program, so we had clear points of contact assigned to us. There was a transition, and we have got some new ones. Everyone is busy and overwhelmed, and their hands are full, but the last couple of times that we reached out, we did not get much of a response.

In the past, their support was a nine out of ten, but recently, it has been a seven out of ten.

Neutral

We had a homegrown user interface that had alerts, logs, and things like that, but it was painful to manage ourselves.

We do not have any cloud. It is just on-prem. I was involved a little bit in its deployment. I was involved more as a lead but not hands-on.

We had deployed to bare metal servers at the beginning, and then we migrated to a cloud-like environment. It is not a cloud, but it is a service provider for us. At the same time, we moved to Kubernetes and containerized all of our systems. We thought we would use Splunk containers, but that did not work out for us, so we ended up pulling Splunk containers back out and installing Splunk back on VMs. That is where we are now. I do not remember the specifics, but we had trouble with deploying Splunk containers.

We implemented it ourselves.

We did not evaluate other solutions because we were already using Splunk Enterprise, so it made sense.

At this stage, I would rate it an eight out of ten because we do not have proof yet that we will get where we want to be.

Attending Splunk conferences gets me out of the office and lets me focus on Splunk for a week. They are super helpful.

We use this solution both on the cloud and on-premises. We are currently using the most recent version.

The observability is great and valuable because it allows us to work with all our sets.

There are no areas I can pinpoint that need improvement because the product is working well. It would be good if an interface was included in the next release.

We have been using this solution for two years.

The solution has very good stability.

The solution is scalable.

We have had positive experiences using customer service and support.

The initial setup was straightforward. We are in a NOC solution, and we have 30 people. We used a team of five people to deploy the solution. 

We implemented this solution through our partner organization.

We would rate this solution a ten out of ten.

Our customer is an internal department. We have about 150 teams that use Splunk and we provide Splunk for all of them. Our IT is currently setting it up for one of them. This customer is really impressed by the Glass Tables, possibilities for management, and the Showcase.

The department that uses ITSI runs the public buses for Switzerland. They use it to collect data about the cars. We will build Glass Tables for them. It's a management summary for tickets. They use it to collect data about the solution flow regarding the response time and ticketing flow. 

It helps optimize the business by speeding up trouble ticket resolutions.

We have a lot of teams using Splunk and they would be blind without it.

We have problems doing upgrades and operating alternate new versions.

The migration of the existing glass tables needs improvement. There were at least two upgrades where we had to heavily update the existing glass tables to get them to work with the new version. 

That's something that Splunk could improve on. They should simplify the upgrade process. 

I have never used their support. We solve our problems by ourselves. 

I would rate Splunk's ability to predict, identify, and solve problems in real-time a five out of ten.

I would rate Splunk an eight out of ten. It has great potential but it is a little complex to set up.

ITSI's most valuable feature is that it's easy to integrate DLP.

I've been using Splunk ITSI for two to three years.

ITSI is stable.

Splunk's technical support is very fast.

The initial setup was straightforward.

We used a vendor team.

The cost of the license could be lower.

Splunk ITSI is fast and provides a lot of out-of-the-box integration. I would give this solution a score of eight out of ten.

The primary use case of this product is for infrastructure monitoring, and involving machine learning with IT-related scenarios.

The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.

It's flexible in terms of capacity and different sources, which is very good. You can build reports, alerts, and dashboards very quickly.

It offers comprehensive visibility and integration with the applications in the Splunk base, where you can find more than 2000 applications and most of them are free. 

It allows you to integrate with the leading vendor's software and hardware. Through these applications, you can extend the capabilities of the platforms.

You can get the pre-built dashboards and connectivity to many deeper elements with the product. For example, for Palo Alto firewalls, VMware, and all of the main vendors, it is easy to extend this on your own. 

The Splunk community will add knowledge as the documentation is very comprehensive, and has a Q&A site. 

You can store the entire data and keep it saved from different sources. The schema is only defined as soon as you ask the question and you do the search.

On the IT side, machine learning has the ability to analyze patterns in the data and predict events according to the trends. It can detect anomalies and display them on dashboards with the ability to drill up, or down to the specific elements or a specific event.

Splunk stores the data collectively, meaning that the same data can be used by different departments in the organization. It avoids the silo structure that is very common, unfortunately. Many organizations including big enterprises generate large amounts of data and the ability to collect it centrally with all of the different parts of the organization, with different access to the same data is very helpful.

The problem becomes the price, as Splunk is an expensive product. In some regards, it's not a large issue because when you compare apples to apples and not look only into the price tag, but, look at the infrastructure, the platform,  office time, and the people that you need to operate the other products, you will see that it's not necessarily an expensive product. It may even be cheaper than the others when looking at the bigger picture.

I have been using this solution for four months.

It's a stable tool.

This solution is scalable and it's up and running very quickly.

With technical support, there is a strict SLA that is published. It's public and except for one case, which was very nonstandard and not according to best practice, usually, it's very good.

I came from a different background. I was not selling any other product before Splunk.

It's very intuitive. The language is rich.

The return on investment is very quick. As soon as your implementation is complete, adding new data sources is fast. It's intuitive and if you know how to use it, you can get value within days.

I would prefer that the price be reduced, as it would be easier to implement it and to sell it.

Splunk is an organization that identifies the needs in the market.

They see that it would take time to develop in-house, so they look into other companies that are doing the best at the stream and they simply purchase it and embed it into Splunk. Some examples are Phantom and the SignalFx.

If you want to make the best out of this product, you need to learn it. You will need dedicated personnel because there is a lot that can be done with it. In fact, there are practically no limits. You just have to have a good imagination and the sky's the limit. You can do whatever you want.

The language is very rich. It allows you very deep analytics and it's very fast. The ability to present the insights is very quick and it's adaptable and extendible.

In the last few years, the need to analyze data is increasing. There are many organizations that use 30 to 50 different tools. My advice would be to get to know the philosophy of Splunk. It is a centralized data platform that can digest any kind of data.

It can be extended to whatever size they need and they can eliminate the need for usage of all other tools. 

A problem is that sometimes their decision may not be made based on logic. If for example, the customer purchased a different solution a few years back and from that moment on, even with the product limitations and was a very good product at the time, it lacks a lot of functionality today. The organization already invested thousands of man-hours in this product, which is consuming a lot of resources within the organization. It's not a logical decision, it's an emotional decision. 

What I learned in business administration when I was in university was "Forget Splunk costs, this is the main rule when you are doing your assignments."  Splunk is Splunk.

It is very easy to work with startups with new organizations. A startup company is one thing but when you have already invested in many other solutions you need to rethink your strategy and the way you work with the data, the value of the data, and where you think that your data can take you.

Many are not aware of the solutions that are available to them.

I am not aware of any specific areas in which the product lacks. Splunk is not only a great product but also, as a company it really supports its users with the customer support program and all of the documentation they have available, all of the conventions that are arranged, meet the experts, case studies, use cases, and the YouTube channel. If others were exposed to these concepts they would think it was the right decision to go with this product.

I would rate this solution a seven out of ten.

We use Splunk IT Service Intelligence (ITSI) to find out about system outages and reports about the outages. We have a lot of platforms that monitor solutions, outages, and downtime. Still, we're keener on the reporting, and how fast the insights can be generated, so those are our prominent use cases for Splunk IT Service Intelligence (ITSI).

After understanding and learning more about Splunk IT Service Intelligence (ITSI), particularly its capabilities, the solution helped my company look into recommendations and insights shared with stakeholders on improving the company's product.

The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times, for example, so automated reporting is what I like best about Splunk IT Service Intelligence (ITSI).

Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution.

I want more integrations in the next release of Splunk IT Service Intelligence (ITSI), and the solution should be seamlessly connected with other solutions during integration.

I've used Splunk IT Service Intelligence (ITSI) for about six months, and I'm still using the solution.

Splunk IT Service Intelligence (ITSI) is a stable solution.

If you have the money, then Splunk IT Service Intelligence (ITSI) is scalable. It could be limited if you have to make do with whatever capacity or seats you have.

I have no experience contacting Splunk IT Service Intelligence (ITSI) technical support.

The initial setup for Splunk IT Service Intelligence (ITSI) was straightforward because you only needed to log in and connect your APIs.

I've seen ROI from Splunk IT Service Intelligence (ITSI).

We evaluated Accenture myWizard.

I'm into IT service intelligence or products focusing on monitoring and understanding systems, such as Splunk IT Service Intelligence (ITSI).

I don't remember the Splunk IT Service Intelligence (ITSI) version, but my company signed up for it in June, so it should be the latest version.

Five people use Splunk IT Service Intelligence (ITSI) within the company, and the same people take care of the deployment and maintenance of the solution.

There's no plan to increase the usage of Splunk IT Service Intelligence (ITSI), and there won't be for a long time because what my company has right now fits the budget and spending.

My advice to anyone looking into implementing the solution is to have a clear picture of the integration process and the timeline and have internal and technical capabilities, so you can address any breakdown that could happen while setting up Splunk IT Service Intelligence (ITSI).

As Splunk IT Service Intelligence (ITSI) has value and potential, I'd rate it eight out of ten.

Our use cases for Splunk ITSI have been created around our critical services like payment gateways.

Splunk ITSI lacks out-of-the-box solutions for enterprise users. Currently, everything needs to be created from scratch.

In their next release, Splunk should offer API integrations with products like ThousandEyes, and AppDynamics, or some other network monitoring tools or dashboards. 

I have been using Splunk IT Service Intelligence for two years.

Splunk ITSI is stable. We have less than 24 technical staff.

The solution is easy to scale. All you need is to procure another license from Splunk and add new users.

Our company has approximately 500 users of Splunk ITSI.

Technical support from Splunk is very good. I would rate them a five out of five for service and support.

Positive

The initial setup of Splunk ITSI is simple.

The pricing of Splunk is a bit high. I would rate it a four out of five when thinking about the affordability of the solution.

I would recommend this solution to all big enterprises that actually have live traffic, like banks or telecoms.

Overall, I would rate Splunk ITSI an eight out of ten.

We primarily use the solution for monitoring our infra.

We use it for monitoring the potential application, depending on what the data source ingestion is. There are many use cases. Based on the data source, we can know the best recommendation use case to provide to the customer. For example, if you are ingesting data from the firewall, you can see any traffic from the firewall itself.

There are many use cases. You can use it for all kinds of ingested data. 

The solution is stable.

It's scalable and expands well. 

It's easy to use. 

We haven't come across any shortcomings. 

We'd like them to show more inputs on the dashboard. 

The Wizard should be easier to use. 

I've been dealing with Splunk for three years and this particular solution for two. 

The solution is very stable. There are no bugs or glitches and it doesn't crash or freeze. 

It is a scalable product. 

We have around ten people using it currently. 

I don't have any insights into technical support. It's the same level of support as Phanton, as far as I know. 

I don't directly handle the deployment. I can't speak to if the implementation is easy or hard. 

There is a licensing fee a company would have to pay. The amount would depend on the data ingestion. It varies according to a company's use. It's not overly expensive. 

We sell and support this product. 

The product can be deployed on-premises and the cloud. 

I'd rate the solution nine out of ten. We're quite pleased with its capabilities. 

I would recommend the solution for others who need to monitor their infrastructure.