Symantec Identity Governance and Administration Reviews

This product is the main application for governance to identity and coordinate the application for a business process, improve the compliance certification, and have better risk management.

• Governance
• Identity

This product has helped us to have better rules for the application and grow the business process. We can then implement these rules in the product to have automated contracts. 

We would like to see integration with analytics. Also, for them to be more efficient regarding discovering and implementing new rules.

It is too soon to rate them as we are currently working with them for our implementation.

It gives us the ability to automate the IAM process.

• Automating the process for new employees, removing employees, and so on
• Self-service to grant access for applications and software
• Delegate some functions to the help desk
• Type group for some people with the same functions in the company

The provisioning manager could use improvements.

I've used it since 2008.

No issues encountered.

No issues encountered.

No issues encountered.

9/10

9/10

No previous solution was used.

The initial set-up was standard.

We used CA Spain.

It's very high.

Good prices and services.

We did, but I don't know which ones.

You should know well your company's HR processes and rules to control the automation process.

I used the solution in a test environment and used a couple of features. Then, I realized I couldn't do everything I wanted to.

It's good for having partial capabilities.

It offers a nice price. It's mid-range. 

It works well on-premises. 

Other products offer more features. 

Symantec is only on-premises, not on the cloud.

There are not a lot of connectors or integrations available out of the box. 

It doesn't do edge cases well.

The connectivity options are limited.

Reporting and monitoring are not very good or well organized. 

It needs more approval of workflows or modification options.

I have not directly worked on the solution. I have kind of reviewed them for another implementation that I was doing, and we went ahead with another product or another solution.

The solution's stability is difficult to gauge as I did not explore that in my use cases. 

I did not explore the scalability. Not a lot of capabilities were offered. It's not as flexible as others, such as SailPoint. 

I did not use any technical support services. 

Any on-premises solution will require some prerequisites to get it to a stage where we could work with it. The setup is a bit more complex as it needs to have a few extra steps before getting to the implementation phase. 

I'd rate the pricing at six or seven out of ten in terms of affordability. It's mid-range. 

There are other similar products in the market that do more than Symantec is doing. I'd rate the solution five out of ten.

The governance use case is to collect all the knowledge about the user profiles and rights and permissions they have and consolidate them with a unique view so we can manage them to grant more permissions or to remove some permissions.

I don't think there is a feature that I like most. It does what it has to do. It shows me the information I need, and I can manage it with ease.

The solution is user-friendly and easy to use. 

The initial setup is pretty simple.

The stability is good.

The scalability potential is there if a company needs to expand.

There is no preferable feature. It works well in general.

The performance could be better. Sometimes there is a problem with performance. There are times that it takes too long to generate reports and to run the assessment tools to collect the information. It could be faster.

The solution has been used for more than ten years in our company.

The stability of the product is great. There is a little bit of a performance in that sometimes it can take a while to pull reports, however, it doesn't crash or freeze and there are no bugs or glitches. 

The solution scales well. If a company needs to expand, it can do so.

Technical support is good. I find them to be helpful and responsive. In general, we are satisfied with the level of support on offer. 

Overall, the initial setup was pretty simple. I have not done it personally, however, from what I have seen, I believe it's easy.

We only need two people for deployment and maintenance. 

I have not personally seen an ROI.

We are a Symantec partner.

Our clients are using the most up-to-date version of the solution. I'm not sure of the exact version number. 

I would advise new users that there are a lot of good providers for all of these tools. I advise people to test them to make sure they have the best one for the organization's needs.

In general, I would rate the solution at a nine out of ten.

We use the solution for general life cycle management, account provisioning and six petition processes, the regular IGA stuff.

I feel the provisioning to be done well. The model offered is very good and customizable. 

The interfaces need to be revamped. They are too antiquated. This is the biggest issue I can think of.

I rate the support as a solid C. Of primary concern is that there are not too many people employed nowadays with the requisite support knowledge. Since we are talking about an increasingly antiquated product, it is likely neither easy, nor desirable, to train support staff with the requisite knowledge. The support at the moment is not very efficient. 

It would be nice to see a size version of the solution, a cloud version. 

The solution is not the best or the fastest available. 

The solution is rather stable, but not remarkably so, as there are certain persistent bugs which tend to be present from one version to the next. 

The initial setup is rather complex. While they've made efforts to improve this and there's a separate version that comes with a pre-package model, the process remains, nevertheless, complex. 

We have been using Symantec Identity Governance and Administration for 10 years.

The solution is rather, but not remarkably, stable, as it is plagued by a number of bugs which persist from one version to the next. 

The solution is easy to scale. It requires a certain amount of configuration which surpasses the norm, but it takes a rather nice load. 

The support could be greatly improved. As the solution is becoming increasingly antiquated, there does not seem to be a capability or a desire to provide support staff with the adequate knowledge. It is inefficient. This is why I rate it a C. 

In spite of the efforts that have been made to improve the initial setup process, and the inclusion of a separate version that comes with a pre-package model, I still find it to be rather complex. 

I used to work for the vendor and this is how I acquainted myself with the deployment process. 

While the deployment does not entail specific maintenance, it does a certain amount of data maintenance, as is required of any product. One must monitor his processes and ensure that everything is running smoothly. While this will, obviously, depend on the number of integrations one has, it is no different in this respect than that of a regular application, the only difference being the tendency to be more critical to the general infrastructure. 

We have four or five people responsible for the maintenance. 

I do not recall the approximate prices or licensing models, although I do so that it was priced per user number. As there were certain drastic cutoffs depending on the volumes, the values had much variance. 

I am not certain of the number of users who are making use of the solution in our organization, although I believe there to be four or five when it comes to my European colleagues. Globally, there are probably more. 

I would recommend this solution to others, since it gets the job done. While it may not be the best or the fastest solution, it is a work machine, so it is good enough. 

I rate Symantec Identity Governance and Administration as a seven out of ten. 

We use the product for advanced authentication, identity and access management, and governance.

The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements.

The product works slowly while accessing cloud-native solutions. They should work on their ability to integrate with third-party vendors. Additionally, cloud networking features and Azure, AWS, and GCP integration are needed.

We have been using Symantec Identity Governance and Administration for several years.

The product is stable.

The price is flexible for our existing customers.

We have evaluated many open-source tools.

I rate Symantec Identity Governance and Administration a six out of ten. It is suitable for enterprise customers.

We are using CA Identity Management product to provide an identity management service for the largest in the retail industry.

Performance is good, but the other side, the drawback with the CA Identity Manager is they don't have a connector to HR systems like SAP, or PeopleSoft, or Workday. That's a major drawback with the CA Identity Manager. For that we have to do lots of custom quoting to get data from HR systems.

The solution in which we have brought in CA Identity Manager, it is like combining multiple HR sources. It helps reduce thousands of hours of work.

Policy Xpress.

It needs to be connected to major HR systems. That is a major thing. And if they can connect it to GRC systems, that's good to have in an identity product.

Stability is very good. We have been using it the last three years. I haven't seen any issues.

I would evaluate them at five out of five. Every tech support guy who works at CA is good. I don't have any issues.

It was straightforward. Even when you're installing dependent software, like a database or something else, I consider it it straightforward.

When we are choosing a vendor we will go for whether they have the capability to connect to the target system. The basic feature would be connectivity. If the product doesn't have the capability to connect to that system, we will need to do something else to get or push this information to that system. Connectivity is the main thing.

I'd rate it seven out of 10. Those connectivity issues are the only reasons. Functionality-wise, it's good. The features that they have are good.

Automated provisioning removes manual labor and manual provisioning.

Automation is the best way it's improved the way we function because we don't have to perform manual work over identity-related controls.

A better information display for the approvals within the workflow would give them more information and the ability to comment back on a request as to why they're rejecting it. We've been telling them we'd like this improvement, and we hope to see it.

We have challenges because of the customization – it's difficult to do upgrades. We're just not doing the upgrade because we are a few versions behind, so now it's tough.

Performance is a challenge just in terms of the number of roles and endpoints that we're managing. We have 10 platforms that we manage and over 8000 endpoints – that’s our challenge.

We have challenges because of the customization. It's difficult to do upgrades. We are a few versions behind so doing the upgrade is tough.

When we've used them, they've been good.

It was set up in 2005 prior to when I joined the company.

We always look at the stability and the amount of endpoints and attributes that can be included, plus the ease of use. Make sure that it can accurately serve your needs, especially from an endpoint point-of-view. You need all your users to be able to use it seamlessly without scalability issues.

It loses points on the upgrade process. We require CA's help each time, and the upgrades, especially with our number of users, has been a challenge.