Tech Support Staff at a tech company with 51-200 employees
Identity manager is an identity management tool for administrators that governs and manages the identities of users, their access to the system, roles, and what they are allowed to do with data they have access to.
What is most valuable?
• Identity manager enables automated processes of entitlements, management as well as deletion, and creation of user accounts.
• Access to all enterprise systems like relational databases can be managed efficiently.
• Identity manager decentralizes group membership and role management, by allowing administration of delegated users, and therefore scalability and less maintenance can be achieved.
It is flexible, reduces the costs of administration and increases accountability, improves security, and lowers help desk workloads.
What needs improvement?
Identity manager is very complex and you must have the knowledge and skills required to use it. It is also a bit expensive, but its benefits outweigh all these cons.
What other advice do I have?
Identity manager is designed to improve business security and compliance and efficiency by automating identity controls, which increases flexibility and agility of IT and businesses. It can be deployed on-site or as virtual and cloud services. It incorporates very critical features, like a module for structured administration, integrated compliance support and workflows, and self-services for users. I have used it for more than one year now.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

CEO at Next Generation Technocom Pvt Ltd
Provides efficient customization features, but it could integrate with third-party products
Pros and Cons
- "The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements."
- "The product works slowly while accessing cloud-native solutions."
What is our primary use case?
We use the product for advanced authentication, identity and access management, and governance.
What is most valuable?
The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements.
What needs improvement?
The product works slowly while accessing cloud-native solutions. They should work on their ability to integrate with third-party vendors. Additionally, cloud networking features and Azure, AWS, and GCP integration are needed.
For how long have I used the solution?
We have been using Symantec Identity Governance and Administration for several years.
What do I think about the stability of the solution?
The product is stable.
What's my experience with pricing, setup cost, and licensing?
The price is flexible for our existing customers.
Which other solutions did I evaluate?
We have evaluated many open-source tools.
What other advice do I have?
I rate Symantec Identity Governance and Administration a six out of ten. It is suitable for enterprise customers.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Buyer's Guide
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Updated: June 2025
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Buyer's Guide
Download our free Symantec Identity Governance and Administration Report and get advice and tips from experienced pros
sharing their opinions.
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