TitanHQ SpamTitan Reviews

We use it for spam filtering and anti-phishing on our email products.

When I started with my current company two years ago, it didn't have any type of spam filter. It was getting flooded and there were breached email accounts on a regular basis. Since I put in SpamTitan, I've had three breached accounts in Outlook, over the past two years, among our 160 employees. I've seen a drastic improvement in security.

It definitely saves employees' time because they don't have to sort through junk and spam emails. On any given day we have between 400 and 500 emails blocked by SpamTitan. My current weekly report shows that six viruses were blocked within that time span. It has really impacted me because every time an employee would get a spam email, they would post it to our team's forum and tag me. I'd have to look at it and it would waste my time. Now, our employees don't get spam emails.

I'm a real big fan of the new Link Lock feature.

I also use the solution's geo-blocking. The only downside about that is that our owners are from the UK, so I have to be careful about that. But the geo-blocking has resulted in about a 5 percent decrease in spam emails and that's big, given how many emails we have coming in. And geo-blocking is very easy and very intuitive to use. If I want to block country X, but allow these other countries, it is very easily managed.

Another nice feature is how tailored it is so that I can adjust the domain reputation score. At certain times of the year we run marketing campaigns and I can raise the score a little bit and that way we get feedback more readily. And during Christmas time, when the bad guys try to pull people in, I can turn it down and make it a little bit tighter. People will then let me know, "Hey, I need this email, I'm blocked," and I can do that within five to 10 minutes,

It would be nice if the reporting feature could be updated. 

Also, the feel of the web interface is a little dated. It has been the same ever since the days when I first started learning it. It's nice because it's familiar, but I could see how it might turn people off because it's not necessarily flashy.

I have been using TitanHQ SpamTitan off and on for the past five or six years and consistently for the last two years in my current company.

The stability is perfect. I've never had a problem in two years. It's one of the things that I have to worry least about maintaining. Being in a 300,000-square-foot warehouse with IDFs and not having to stress about that is very nice.

To scale it, I don't have to do anything. If we go over a certain number of emails per day, from back and forth, from a certain email address, it gets counted as a license. As long as I stay under our license number, I'm fine. But it can scale as much as I want. The scalability is fantastic.

It's deployed against eight domains within a range of in-house and warehouse staff. A lot of people are on mobile devices and we don't see any slowdown with it, and that's fantastic. 

We have multiple locations within Texas, and the nice part of it being on the cloud is that it's not something that we have to apply to each individual site. We can just apply it to the cloud in front of our 365 and all of our offices are covered. We don't have to build special roles and profiles for each location. It's just one for the company.

They're close to perfect. When the new Link Lock feature came out, they called me and said, "Hey, Robert, we know that you are interested in this. Let's show you what it is." We set it up and bought it and now it's deployed. 

They're proactive but not overbearing.

I have used a competitor of SpamTitan, and their support ranks at a nine out of 10 against that other company because, with that company, it was days before I would hear something from them. With SpamTitan, it's usually the same day.

We did not have a previous solution, but SpamTitan was my go-to. It was a requirement when I took the job.

It's a cloud solution and I enjoyed going through the rollout and deployment because the vendor was very helpful with that. They were there for any questions that I had, because things had changed since I had last implemented it. And we have multiple domains under our umbrella, and the ease of SpamTitan as a multiple-domain solution was really nice.

I would rate the deployment process an eight and a half out of 10. There were some things that probably could have been tuned up, and maybe explained a little bit better, but they were there to help me if I had any questions.

The implementation was pretty methodical. They would say, "Okay, Robert, this is what we need to do. This is how we need to set it up. We need to change these things." I would do those things that night, come in the next morning, and we would make sure the mail flow was working. They were very step-by-step-oriented, and that was nice.

The ease of configuration, after deployment, was moderate. You spend a week or two learning it and testing things out and you get pretty proficient with it pretty quickly.

And maintenance of it is 100 percent lightweight. I rarely touch anything.

We used TitanHQ's engineers directly. My experience with them was fantastic. They made it easier than I thought it would be with the time difference, because they're in Ireland. But they made it work. They're very professional.

On our side, it was just me involved.

We have seen ROI, not only in time but in security. On top of that, with the Link Lock feature, it really does prove itself.

The pricing is very reasonable and very comparable in the industry. It's not the cheapest, but it's not the most expensive.

Their licensing structure does leave a little bit to be desired. I would like it to be easier to understand how I can add licenses and update things.

I did a lot of evaluation, comparing cost and functionality for my partners on the board, but in the back of my mind, SpamTitan was the only one I wanted to use.

I have read a lot of tech releases and about certain products over the past 15 years. I keep an eye on certain things but SpamTitan has been voted one of the best spam blockers over the past many years. It's also very easy to use. I'm a one-man shop in a company with 160 people. That's a lot for one person, especially the director of IT, to be responsible for. 

It's simple enough to log in to the solution, that I can walk one of my owners, or the CEO or CFO, through that process if I'm out of the office. That is a big advantage. It's not overly complicated, although it could be refined a little bit more.

My advice would be to watch your domain reputation score. That can be a little bit odd and a little bit finicky at times. Other than that, pull the trigger and go for it. It is easy and safe.

I give the solution a 10 out of 10. I've never had a problem with it to this day. When my owners come to me and say, "Hey, can we cut costs?" I'll say, "We can." If they say, "What about SpamTitan?" my answer is "Nope." Then I show them the reports and they'll say, "Yep, we're not getting rid of it." It sells itself. It's very easy to prove its worth and that is very beneficial for me.

We are focused on the MRR and the MSP revenue is the main one. This shifts the relationships to long-term with our customers. Our aim is to raise the bar of the customer satisfaction and value we provide.
SpamTitan is a natural add-on for our portfolio of MSP and MSSP offerings. We love upsells, so all the customers will eventually be offered the other products from TitanHQ, but it will be step by step. Usually, it takes time to onboard a new customer. We distinguish technologies, processes and people onboarding. This is the reverse order by importance, but the right one in the timescales.
Spam protection is not a new thing on the market and most customers have some other solutions in place. When we replace another MSP, we inherit agreements that can't be cancelled today. We onboard customers with many different technologies, so we have to provide service for them and wait for the contract to expire before we can replace that technology.

We use SpamTitan to reduce to amount of time our clients' employees spend on spam emails and protect them from malicious links and attachments to improve overall IT security. These are the primary use cases. With inflation in salaries, we don't want to waste the time of our customers and employees. Also, even if we provide IT security awareness training, some people may still click or respond to something in the wrong way. The e-mail channel is still the prefered method for virus distribution.

Every employee faces an avalanche of emails daily, so one doesn't want to make the picture worse. It is preferable to remove as much as possible and still have that self-learning mechanism.

Most potential customers worldwide are aware of spam and malicious emails, so it's an easy sell. We don't have to convince them or provide a lot of use cases. It's enough to compare the competing solutions and what they can do. 
We use SpamTitan in-house, and we recommend it to our customers. We don't have to explain how it will impact user productivity. They know it's something essential. If they don't have an anti-spam solution, they must deal with a lot of spam, which is very time-consuming. A standard office user spends between 30 and 120 minutes daily sorting through emails.

It becomes more effective as time goes on. Users receive reports and provide suggestions about what to do. After a while, the system learns what is safe or malicious, becoming more precise with fewer false positives.

SpamTitan is perfectly suited for MSPs. It's easy to use and sell. It's also straightforward to configure and monitor. In my opinion, software developers at TitanHQ did an excellent job with SpamTitan. 

There are some minor technical aspects of the portals and management interface that could be improved, but there's nothing that prevents us from doing the job. 

Most of the cloud-based service providers allow us to dive deeply into all the customers from a single console. Currently, I can only see our company on the console and not any of the customers, i.e. a multitenancy approach is required for every partner portal tenant. A single pane of glass.

The geo-blocking features could have more customization options. For example, our technical operations are based in Bulgaria. Same for VMware Bulgaria, HPE Bulgaria, etc. If you geo-block India and Bulgaria, there is no way to communicate with the HP call centres.

SpamTitan will be busy with the tricky parts and not the basic ones. If you install and start using SpamTitan, where the IT maturity is low, you'll have a lot of false positives, and it will ask the user for suggestions. The customer might say, "Actually, this new product is not very good. It's asking me for everything." I would say, "Yes, it's because your organisation didn't do your job before that."

In other words, SpamTitan isn't the whole solution to the problem. SpamTitan needs someone to sort out the IT security audits and rectify the discovered issues or vulnerabilities to ensure all the prerequisites are there. After that, SpamTitan will do a proper job, but not every managed service provider or IT company understands that well. Again maturity is critical and it is applicable against MSPs, not only the customers.

I used SpamTitan in various roles for the last few years. We are a relatively new MSP in the UK, but the Bulgarian MSP has been in business for 21 years.

Email isn't real-time communication, so no one will notice if an outage isn't more than half an hour. I've never had any complaints from our users or customers. I would assume there were no outages at all. If there were any outages, they went unnoticed.

In 2018, I experienced an issue with a SpamTitan competitor, it was out for around an hour. An outage could have a potentially high impact. Just imagine if you stop the email service to your sales team. Most organizations will survive if they can't use email for an hour, but not all of them. Still, the negative impact will increase with the time of the outage.

SpamTitan is a cloud solution.  They've got a significant customer base worldwide and should have the experience of scaling out and scaling up already.

We have no concerns about scalability. Our existing customers are stable and don't expect a significant increase or decrease at the moment. There are always fluctuations, but we don't foresee significant changes. Our expectation is a gradual increase in the client base and more consumption of the SpamTitan service.

I rate TitanHQ support ten out of ten. We needed help only once, and the issue was resolved in a day.

Our team love the whole experience of partnering with TitanHQ. It's exceptionally smooth. Most of them are of the mindset that they want to respond as soon as possible. Everything is seamless. If any of us need an answer, we just shoot them an email and get what we need after a couple of hours. It's simple, and the billing is sorted out, so I don't have to think about it. Everything is automated, and I've got the correct reports. It's no hassle and a considerably valuable is presented to MSPs and end customers.

Positive

The only competing solution we used was Mimecast. The technology is fine and it works, but the pricing is prohibitive for some customers. Especially the archiving and the pearl in the crown is the data download from the archive.

Most customers use Mimecast to archive, but it's painful financially to move on from there. Other customers only use M2 due to the reasons above. They're much easier to migrate to SpamTitan. There are many other email archiving solutions, that provide a similar service.

There's no significant difference between SpamTitan and Mimecast from a technology perspective. They probably overlap 90 per cent. There are some minor differences that are insignificant. It wouldn't play a huge role in a customer's decision. However, Mimecast is significantly more expensive for the whole solution.  

SpamTitan is stable, and the support is doing its job as expected. We only opened one ticket the last year, and it was sorted during the day. It is a pragmatical decision to move to SpamTitan, considering all the factors.

Setting up SpamTitan is extremely easy. Some customers have the technical knowledge to set SpamTitan up, but in general, they preferer to use an external partner for the implementation. Everything is on the cloud. You only need to tweak a few DNS records and provide the proper training to the end-users.

The deployment is straightforward. Sometimes, we have to help the customer to sort out a mess internally before they can set up our solution. The deployment takes around an hour or two if you only need to update the DNS records. If you've got all the data from the customer and you only have to apply the changes, you need an hour or two. Afterwards, you have a period of initial support where you hold the customer's hand in case something is wrong. Generally, it's straightforward and quick. In the worst-case scenario, it takes 24 hours. The end IT user training may take longer.
One person is usually enough to handle the deployment, but we may require an additional person with experience with the customer's email servers. For instance, they might need specific knowledge of Office 365, Exchange Online, Gmail corporate edition, etc. If there is an issue with a client's email servers, we might assign another person to help if the first one is unfamiliar with the email server technology.

Business organisations aren't paying salaries for their IT users to fight spam. Even if each user only spends 15 minutes daily moving all the spam to the junk box, they can multiply that by each workday for the whole year. Any spam solution will cost just a fraction of the payroll wasted.

The time to value depends on the scale of the organization, but a client will probably see a return in the first year. SpamTitan needs to be trained to determine what is good and bad. How long? It depends on the organisation.

In other words, a single customer would need to compare the wasted employee time for the learning period. After that, they don't have any more wasted employee time or at least it is significantly reduced. SpamTitan is sorting out that issue for them for free. It's a huge gain of the work time back on their business.

The benefits start immediately after implementation. IT users can see all the daily reports of how much spam they receive. They've got the control to say, "Release that email," "Allow this email," or "Block this email." They start to teach the system. In the beginning, they're happy to do that, but eventually, they get bored. Fortunately, the system begins to do most of the work itself. After six months, the value is almost at 85 to 95 percent.

After a year, it is close to 100 percent of its value. If you want to use an anti-spam solution, you should expect a minimum of three years before you get a proper return on your investment. The first year is spent making the system aware of what's happening. You've got the real value in the second and the third year. It makes perfect sense when you spread the value across all the years.

The price of SpamTitan is reasonable and it makes sense. The end customer pays for the license and the professional services to us to set up the whole solution. Usually, it's part of a much bigger project.

I rate SpamTitan a ten out of ten. It's an easy sell. The price is insignificant compared to the money the customer saves. They also have an insurance policy with high protection against reputational risk. It mitigates so many other risks for the organization. A modern organization needs to have spam protection and the overall maturity of the UK market helps to shift the conversation from "Do we need such a solution?" to "What solution is best for us?"

SpamTitan MSP model has adapted well for MSPs to resell the subscription and get the money from the customer to pay it back to TitanHQ. The support is good and quick. SpamTitan does the job and ticks all the boxes from an end-customer point of view and a managed service provider perspective. They deliver real value to both parties.

We use SpamTitan as our email filtering solution.

We are in a college setting.

We have had excellent results with this product. Within a week of implementing SpamTitan, it blocked a ransomware event. This made our jobs a lot easier. Within the past six months, we've had 1.3 million emails come in, and out of those, 900,000 were clean. It's blocked 40 viruses.

It's blocked 115,000 emails from either invalid recipients or from different types of filters that it has, such as Real-Time Black List Filtering (RBL), or HELO reject.

In the beginning, we had issues with false positives while the system was using its AI to learn. We've only had one major incident, and that was due to the way our college wrote the email. It was worded so that students would reply, and SpamTitan thought that this was spam being sent. I had to fix that in the system. This problem wasn't SpamTitan's fault; rather, it was the way that we had set it up that caused it to act that way.

Overall, it has improved our security posture.

The most valuable feature is the reporting on bounced emails. If an email has been blocked or bounced, or a client tells me that they're not receiving a certain email, I can go into the reports and rather quickly look to see if it's shown up at all. If it has, I can either release it to the client or tell them what happened with it. Overall, the reporting is excellent.

The interface is very user-friendly and you can access it from anywhere in the world. It is easy to use, very well thought out and doesn't have a steep learning curve.

This product is excellent in terms of its overall intuitiveness.

The only downside is that there is a delay when we're waiting for a report to be generated. It normally takes between 30 seconds and a minute when you're dealing with more than a million emails.

I have been working with TitanHQ SpamTitan for approximately six months.

This is a very reliable tool. I look up logs every day, especially when clients say that they can't find an email. The system has not been down in the time that we've had it running.

The scalability is awesome. If we need more licenses then we call them and they take care of it.

The communication with them is perfect. In fact, we had a call with them earlier today that they initiated, which is awesome for customer service. We were doing biweekly checkups and now, we're moving to quarterly checkups.

The customer service is excellent. If there is a problem then a lot of the time, they know before we do. Compared to the technical support that I have experienced with other vendors, TitanHQ is top-notch.

I would rate the technical support a ten out of ten. They don't hesitate to help, which is unheard of in the IT industry.

Positive

This is the first spam solution that we used. The college knew that other colleges were being hacked, so I was brought in as a security person.

I started with the help desk and when I moved up to the security role, I saw that we didn't have a spam filtering solution in place. This is when we looked into implementing one.

We had the system set up and configured within 30 minutes. Being able to set it up quickly was important to us because we needed something as soon as possible. We wanted something that we could implement without too much setup on our side.

The vendor assisted us with the setup. We use Gmail, and they helped us with our Gmail configuration including setting up the folders. After that, the filter was working.

Just for myself and my team, using SpamTitan saves at least two hours per week.

We pay for licenses and the price structure is very clean. You don't have to pay for on-premises equipment and perhaps a monthly service fee for hardware.

When I began my search, I went to some security forums and looked at some online publications that I read frequently. I started with a list of perhaps 15 solutions, which got narrowed down to five and then got narrowed down to one.

One of the other products was Barracuda, and it was the price that set it apart.

Also, I like that with SpamTitan, there is no on-premises device that I have to maintain. I only have to pay for the license and don't have to pay for equipment with a monthly fee.

SpamTitan provides a feature that can be used for geo-blocking, although we don't use it because we're a college and we have international students.

My advice for anybody who is considering this solution is to definitely try it. Give them a chance because they gave us a free month to test it. When we first started looking, they acted like we were already one of their customers. They didn't just give us a link and tell us to figure it out. Rather, we set up a phone meeting, got everything set up, and we were running on their system for a month before we decided to adopt it. They gave us plenty of time to test their product before we purchased it. That was a big deciding factor in our decision to implement it.

In summary, this is an awesome system. They have other products and we're currently looking at them.

I would rate this solution a ten out of ten.

We use it to protect our emails from spam, malware, viruses, as well as from attacks like spoofing.

We have seen a reduction in complaints from employees about spam, for sure.

Geo-blocking is a great feature. We like it. Every spam solution should have that kind of filtering. We don't work with African or Asian countries. We're mostly focused on North America. Blocking those regions helps a lot in protecting us from spammers who are trying to reach us. Before we implemented this feature, we saw a lot of spam coming from Vietnam, Russia, China, and India, et cetera. The geo-blocking has reduced spam a lot.

Another good feature, related to geo-blocking, is the ability to specify exemptions. We discovered that some of our customers, even though they are located in Canada, have an Exchange Server sitting in Japan or in the Netherlands. It seems they have branches or their head office in other countries. Having this exception feature is helpful.

The SpamTitan user interface is pretty straightforward. I don't see it as very complicated or difficult to navigate. It's very user-friendly. 

Within the reporting part, when you look at the history of the emails, it would help if it were more intuitive. If you don't know where it is, you have to go through many things to find it. Once you know, it's fine. It's only an issue at the beginning.

I would also like to see SpamTitan improve on its antivirus software. I believe they're using Bitdefender and ClamAV. A problem with them is that they sometimes miss Trojans and malicious sites. We have internal antivirus software as well, and when we receive emails we see that our local antivirus software has found Trojans in them. SpamTitan should find better solutions for the antivirus. What they have is not so bad but it's missing some things. Of course, no solution catches 100 percent of what's out there.

We have been using TitanHQ SpamTitan since 2018.

At first, we had an issue with the emails getting stuck in SpamTitan and getting old there. The emails were in a queue and didn't go out. It was a one-time issue but when I contacted support they fixed the issue and it has been working fine since then.

One thing that concerns me is that when they need to upgrade the version or the hardware, even though it's virtual machines, the unit becomes unavailable and during these kinds of maintenance, all emails stop. Other solutions have redundancy and, even as they do maintenance, it does not affect email at all.

The scalability is good. We purchased 500 licenses and then we increased the numbers because our company grew. If our company grows more, we'll add more licenses.

Their technical support is very responsible but, because of different time zone, sometimes the response is late. In the past, their response was slower but in the last year it has been much faster.

Their expertise is very good. The technical knowledge of SpamTitan's support is better than FortiClient's, for sure.

Maybe it's just the Canadian in me, but I would like it if SpamTitan's support were a little bit more friendly. They know their stuff but sometimes you feel they're not friendly. It's not all of them, but some.

Positive

We used to use FortiClient and Symantec Messaging Gateway. We didn't like Symantec's solution, but we switched because of the cost. SpamTitan was more cost-effective than either of the other solutions.

The difficulty level of the setup process is medium. You spend time understanding how it's set up and how it's configured. The hard part was understanding how we were going to switch to it and how we were going to: add the white lists and the black lists, do exceptions by IP and by domain. There are many things you need to consider.

It didn't take long to deploy. We did it really fast, within about a week. We prepared everything and then we switched one company and then another one.

When switching from one spam filter to another, you need to make sure the move goes smoothly. You run two spam filters at the same time and migrate everything.

There were a lot of false positives in the beginning. We had to tune it and manage and create exceptions. It was time-consuming to adjust everything and white-list a lot of things. It's better now but it's still catching some false positives.

We tried a few other solutions before, including FortiClient and, before I chose SpamTitan, I looked at many reviews online. One of the online suggestions I read was for SpamTitan because it does its job and it's a cost-effective solution compared to other products, like Barracuda and FortiMail. Also, the false positive rate in FortiMail was worse.

SpamTitan may not be one of the top products on the market but I think it's good enough, at least for us.

We primarily use the solution to filter out all the spam messages and go through and review other messages that get tagged as spam and figure out what's real and what's not.

It's cut down on our amount of spam. It has cut down on the number of ransomware attacks which are all generated from email. It's definitely helped out that way. Occasionally I do get one where I need to ask "Hey, is this real?" However, I can go in there and look through the filter and see that one got through, with another 30 being blocked. In the learning pattern that it offers, it can realize tricky emails may have been spam and will tag everybody else's as spam as well. That way, only one, maybe two users might get it. It is really good at seeing and learning. 

The spam blocking has been good. I like the fact that I can go back in and review old messages that had been tagged as spam before my users can get to them and either delete them so they can't approve them or allow them through.

We use SpamTitan's geo-blocking feature. I have many rules set up. Obviously, in the spam world, the spammers find ways around not being tagged as spam. We tend to get the same type of messages over and over again. Therefore, I have phrases set up to block messages. We're blocking mail by region as well. The geo-blocking feature for restricting emails from specific destinations based on IP or country is fantastic. It works great. All of our business here is done throughout the U.S. and therefore we block most of the stuff from other countries. If I start to see a bad habit form I can block that country or region.

It's not always just spam. A lot of times it can be phishing attempts. There may be people trying to email, saying "Here's your invoice for this product," and it was obvious it's not a product that they had ever ordered. In this day and age with phishing and ransomware, things come through via an unassuming email. We need to protect ourselves against ransomware and this works great. I don't care about junk messages that come through about buy this, buy that, and all this stuff. It's more of the ransomware that I get concerned with and we're trying to block it.

The geo-blocking feature allows us to block spam emails entering our network and servers, reducing our spam intake. In terms of spam reduction, it does equally as well as some of the other items that we've used. However, I really like the features. I would say it easily catches 95% or more of spam. Occasionally, you do get something that slips through, and it's always going to happen.

The user interface experience of SpamTitan is "easy peasy." I like the user interface. It's fairly self-explanatory, fairly easy to figure out, and if I ever have a question, I can call them up or open a support ticket and get an answer really fast. Their support team is fantastic.

It has helped to improve our false positive rate. We don't have very many false positives. The only time I have false positives is from rules that I created. I get people that will sometimes use a phrase or something that will get caught up in the filter. False positives are my own fault, from me tightening security down even further than it should, as I have certain phrases that I use in there, and if somebody puts one of those phrases in, word for word, then they're going to get blocked, and that's happened a couple of times. However, it allows me to go through to check. The users will say, "Hey, I was waiting for an email from this person. They say they sent it and I haven't got it," and then I see them, I see that message in there, and I release it.

It probably saves employees some time. I've never asked them directly, however, I know it has to save them time as they don't have to go through all those messages and figure out what's good and what's bad.

Sometimes when I'm trying to pull up reports, the speed can suffer. If I'm looking at the last seven days, if I pull up just today, when it's retrieving the message history, if I pull up with the last hour or the last, or that day, it's fine. However, if I have to go back several days, it could take a little longer than I'd like it. That said, I'm usually not in a rush. Still, sometimes it does get stuck there for maybe a minute or two. It makes me question the network, however, when I check the network speed, it seems fine. It's not a major, major concern. However, if I had anything, I would ask that they try to find a way to retrieve those older messages faster.

We switched over to SpamTitan in 2020, although we did have it before and we had to archive it. We started using it right around April or May of 2020. It's been about two years now that we've been using SpamTitan.

The stability of the solution has been great. It's been a stable platform. The only one thing I could ask for is when you're going through to older histories it's just a little slow when you're trying to pull up messages older than a day or two. You try to pull up messages that are three, four, or five days old to go look for an old message, and it just seems like it wants to take a little longer than it should. We're also on a cloud solution. I don't know how many other users are on this cloud. Maybe it has to do with too many users on the cloud trying to do searches or incoming mails at the same time. I'm sure they'll figure it out. 

It's pretty scalable. It works. We have it for our particular organization and it just fits perfectly. We make it work for us. We have certain email addresses that we always allow through and sometimes it does catch a false positive. Our false positives are a lot less, and that's due to the rules I created. It's just whitelisting those and blacklisting the other ones that we don't want. It works great.

I have 30 users, however, some people have double email addresses as they have an alias address. We're dealing with about 40 email addresses. 

Their support is A+. If I can give them an 11 or a 12 out of ten, I would. They've always been there for me when I've had questions. They've answered anything I've asked within a very reasonable amount of time, and if I've ever needed any help they've always been there to jump on in and explain why.

Positive

I switched when I took back over for this company. We had an in-house solution, a Barracuda box, which was in-house, and when it was time to upgrade the hardware, Barracuda was just too expensive. It worked really well when we first got it. We enjoyed it when we first got it. However, also with Barracuda, I had to be onsite or VPN'd in so that I could look at messages, whereas with SpamTitan I can be out there doing wherever. 

I first demoed SpamTitan five years ago when I was working for a different company, and we went through their demo process of it, and then when we went through to do the purchase of it, the credit card transaction failed as it was out of country. It was based out of Ireland. The owners didn't want to do business where money was going overseas. In the end, they made me find a local company.

We went with a different company that was local to the U.S. then and used them for that company. However, when I came back to this company where I'm at now, and we decided, "Okay, well it's time to get rid of this Barracuda box," I went straight to SpamTitan as I had already had experience with them and with SpamHero, which was web-based. It was nice, however, I remember that I had liked SpamTitan so much better and I was a little frustrated at the ownership of the other company that they didn't want to go with the SpamTitan.

To me, the interface and the ease of use were a lot better, whereas the other one, when I hired a new user, it would quarantine all their mail until I went in there and there was an extra step that I had to take on another product that we had. 

The initial setup was pretty straightforward. The instructions that they include with it are easy. It was very easy to set up through Office365 in my DNS. The instructions were straight and clear, right to the point. I probably could have given this to my kid and he could have figured it out.

The ease of setup and ease of use is always important. However, I don't remember how long it took me to set up. I would say when we had it in-house and our mail was coming in-house, it was set up fairly easy. I want to say it took no longer than 20 minutes just to get it set up and working.

I had to call TitanHQ at the outset. I had questions about the way the phrases worked. It wasn't really with the setup of it, however. While I didn't need them for the setup, when I was looking to block phrases, I wanted to make sure I wasn't looping myself and causing myself more of a headache. I did have questions on blocking certain messages, as we also had one email address that nobody else has that we didn't want messages to be filtered from. I did have to call them to ask them, "Hey, how can I make messages to this one user not get filtered so they get everything?" We got them on the phone and we had it fixed in less than five minutes.

We've definitely seen an ROI in terms of just the amount of spam that's cut back and hack attempts that we've been able to block and filter out. For those reasons alone, it's definitely worth it.

It is probably one of the more reasonably priced options out there. SpamHero was right in line with the same pricing. However, their interface and their usability are not as easy as SpamTitan. 

You get fantastic service with this product. In contrast, if I wanted to call Barracuda with an issue, they never returned calls. It's all web-based, so you can't get anybody on the phone if you need stuff with Barracuda, and when you do it's like pulling teeth. 

With SpamTitan, based on their price and actually being able to get somebody on the phone, it just made it worth every penny.

I did not look at other options. As soon as I came back to this company and realized that we needed to switch from Barracuda when it was time to upgrade the hardware, I knew we were more budget conscience. Barracuda is nice, however, it breaks the budget, and it was also a physical device that was in the building. I couldn't remotely manage it. I remembered SpamTitan and the demo I did before and decided to definitely go with them.

With SpamTitan we have our mail, mail that used to be in-house, until July 2021. Now we're using Office365 for our main mail, however, our SpamTitan has always been hosted on its own cloud. We're on the SpamTitan cloud.

I'd advise any new users to just sign up. Just don't even bother considering it, just sign up and go with it. You won't regret it. Its ease of use, ease of setup, and ease of admin all make it worthwhile. Everything is just so easy.

I'd rate the solution a ten out of ten.

We are using it as a gateway antivirus. It is for spam protection of our Exchange Server.

It offers gateway protection. It allows our Exchange Server to be hidden behind the network. It limits the exposure to our Exchange Server. 

It saves me an hour a day by not having to go through people's spam. It gives me a little bit of confidence knowing that we have the ability to very quickly block out attachments that we don't want, such as macro-enabled spreadsheets or even HTML files. It's a big vector. It's very easy to configure to block and graylist a lot of things that we see coming in as a vector for email attacks. So, it gives us much better security overall, as well as some time savings on the administration side.

Content filtering as well as Link Lock, which is URL parsing, are valuable, but anti-spam would be the biggest feature to help reduce overall spam for the company. It allows users to control what spam gets quarantined, etc. Before we had SpamTitan, it was me going through 300 emails a day to whitelist or release items from quarantine, and now people could do it themselves. It has literally saved me an hour a day just doing that.

The interface is a little dated aesthetically. I know that's a small thing, but it could use a little bit of a facelift. 

The only other thing is to have more flexibility for multi-domain environments, but I don't know if it is technically possible. Currently, the sending and receiving is limited to your one domain. If you need to split the sending of emails through using different certificates, you don't have the ability to do that. So, multi-domain flexibility would be nice. Outside of that, technically, I haven't found any problems with it.

I have been using this solution for almost a year.

I had some issues with the last update. It was a little concerning at the time because we could see the emails queuing up in the system, and we couldn't understand why they weren't being released to the end users in the backend. A quick call to support again fixed that. So, there was a hiccup, but the support was there to assist. We were back up and running within 10 to 15 minutes.

I can't really compare its stability to our previous solution considering the fact that we didn't have anything that we managed by ourselves. We don't have anything to compare it to because the Exchange Server handled all the spam before we had this. Exchange is just as stable as sitting on a three-legged stool. So, I would say that it's stable.

We haven't run into that in terms of disk space and other things to see what it would take to expand it beyond its usage. Currently, I see scalability as not being a problem. If I needed to add more resources to the virtual machine, I could in a heartbeat. Licensing is easy to add on. It's just a support call to pay for more licensing, which is also cost-effective. So, I see it as being a scalable product.

In terms of our plans to expand its usage, we are always growing as a company. We're always adding more demand onto it just through natural hiring and expansion. It's still meeting our day-to-day needs.

They're very responsive. They don't have a phone number to call. You have to email them in order to get that phone call. The lack of a ticketing type of help desk setup is the only thing that is a stumbling block, but otherwise, they are very responsive.

Positive

On the government side of things, they used to use URL parsing as well. I can't remember the name of it. It was a big one, but they dropped it because it was so expensive, and we couldn't afford to pick it up. This has link parsing as well, and it still comes with the appliance. 

Its deployment is private. We host it on our own. It's with our own environment. The way we have it deployed is that we have all of our locations across the province. We have VPNed into one central location where we host all of our servers, our Exchange, etc. The SpamTitan appliance sits on that central network, and from there, our email would come in again over the internet or through the government, and then it would go through the appliance to the Exchange Server. That's it in a nutshell. We have a hyper-conversion infrastructure with HP SimpliVity. So, it's sitting on a virtual machine running on VMware right now.

Its initial setup was straightforward. Their documentation was very thorough. I had it all set up as a virtual appliance before I made a call to them to help run through the rest of the setup. They had it up and running within 10 minutes.

There is a very small learning curve. Their support is good. They do call you within a reasonable time. There are a lot of settings in this appliance that can be confusing or inundating to people that aren't familiar with the terminologies or the technologies. So, it can be a little bit intimidating, but I found that for the basic setup, for what you need, it works really well. For any of the advanced tasks, it's only a matter of going to the website to find out how to configure it.

In terms of the ease of use being a factor when deciding to go with SpamTitan, if it's something complex, I would expect good support to be there to help me through it, and if it's something simple, then all the better. So, I don't usually worry about setup as long as support is efficient enough to deal with it. In this case, SpamTitan was, so I didn't find it at all hard to set up or configure or go through the settings. We were up and running in about 10 minutes, so I'd consider that pretty good. I'd rate it an eight out of ten in terms of ease of setup. 

In terms of updates, there are updates that become available probably three times a year. I've only seen it once since we deployed it. So, that maintenance is required to update, but otherwise, the system is pretty self-sufficient.

We have 100% seen an ROI. We see something come in through a single vector, and we're able to squash it before it does any major damage. On the administration side of things, it's amazing. I can move on things a lot faster with SpamTitan. When I see an attack come in, I can easily stop it in its tracks and prevent it from moving forward really quickly. It has absolutely been a godsend.

Its pricing is good. It's probably one of the most competitive anti-spam and anti-malware appliances out there for email. I was doing some looking around for pricing before I came to SpamTitan, and for the feature set, the price is very reasonable and competitive.

There is an additional cost to Link Lock for link parsing. That was a separate add-on. It's called SpamTitan Plus, and that's how they bundled it. We opted to have that protection as well.

We were trialing Darktrace just to see what it would do. It was decent but grossly expensive. It was tethered to another product that we didn't have a need for. So, we did a trial of that product, and we did have some other experience with the government solution, but this one, we manage ourselves. It does a very good job for the price that you're paying for it. It's very cost-effective.

There is a free evaluation option. Take it and try it out. It's easy to slip into your network and see how it works before you buy it. The support team is there to help you everywhere in between. Try before you buy. That's the best advice that I can give, and chances are you'll like it.

We are currently not using the geo-blocking feature because we are receiving our email through a smart host, where all the emails are filtered through the government to us. It only appears as one geo-location. Another reason why we decided to go with this kind of appliance or virtual appliance was that we're moving away from that platform, and we'll be wide open to the internet, and we didn't want our Exchange Server completely exposed. Within about two months, this system will be handling all External emails from across the world, and we will be geoblocking some countries known to be big malicious users.

I would rate it a nine out of ten. It does its job, and it allows me to pivot in ways that I didn't think I needed to before. If I cared more about the looks, I'd probably give it a seven, but in terms of functionality and how it works, I don't have a problem with it. It works really well.

We use it in front of Office 365. We have 365 in the cloud. We use SpamTitan in front of it as a filter to make sure we don't lose anything in our protection, or our onion. It's just one more slice of the skin.

It has been a long time, but I know that they did some benchmarking back when it was put in. My understanding is that it has improved the blocking of spam by 50% to 60% from when we were relying on other products to do that. I wasn't here when they implemented it, but looking back at some of the old notes, there has been an improvement of 50% to 60% of less spam coming through. That is huge. This 50% to 60% reduction in emails certainly makes a big difference.

It has definitely saved employees time by not having to sort through junk and spam emails. The daily report that lets them pick and choose what they would like to pull through is much easier than having to go through the whole list of emails, etc. They don't worry about it much. They look at that report, and they determine what's worth taking out of it. It's not very often that they pull anything out of it. It's a quick look, and you're done, rather than scrolling through 20, 30, or 100 emails that would've got through and you have to sort them out. It's definitely a time saver.

I know it only takes them seconds to go through the SpamTitan list, review it, and just delete the SpamTitan email. I know it's not taking a lot of their time just from looking at my own report. On a daily basis, I get a report that shows 60 to 100 emails that were blocked by SpamTitan, and I know I don't have to go through those. I just need to have a quick look. The only thing I do is to look for stuff that I was expecting that got caught by SpamTitan, but that doesn't happen very often. It's a huge time saver from that perspective.

We get maybe one or two calls a week, maybe in false positives, where SpamTitan caught something that should have gone through. One or two false positives in a week are excellent. That just means my team doesn't have to worry too much.

I like its ease of use. As director of IT, I'm often in contact with our staff to make sure that they're safe and secure in their usage of email, etc. The quarantine features in SpamTitan make it really easy for them to review messages that haven't come in, and the rating of the score helps them determine whether or not they want to look at them at all. So, I see the quarantine feature as one of the best things in SpamTitan.

There is ease of use for the individuals who are accessing it. It doesn't require a lot of training. It's intuitive. You can see what you need to see. They get their daily reports so they know what they're looking at. If they're missing something they were expecting to come in, they can contact the help desk, and we can take care of that for them. It's easy for my team to find things. The filtering setup on it is quite good.

I personally haven't gone through SpamTitan enough. I don't necessarily need the reporting features and whatnot. There are a lot of things that might be of value, but at this point in time, I don't use them. If there was a way to increase the frequency of the daily report, that would be helpful. Somehow I thought that it was just a setting. If it's not a setting that I can change, it would definitely be helpful to have that come two times a day: one during the day at one o'clock or two o'clock in the afternoon and one overnight. If they could adjust the frequency of the reporting so that I could have it two times a day, that would be helpful.

There is no plugin for Outlook, which might be of an advantage so that you can just click on a link in Outlook that takes you right to your quarantine list. It doesn't have that at the moment.

I have been using this solution for about five or six years.

It has been extremely reliable. We haven't had any outages or downtime with them. I can't remember anything in recent memory. In the last year or so, we haven't had any outages. We haven't had any problems. Our team has had a few questions about configuration, and they were responded to very quickly. It's very reliable. It's always on, and it just works.

We haven't had to change it a whole lot. I don't know for sure, but my understanding is that it's very flexible. I get a call from our sales rep, and we walk through the options and determine whether or not we're going to change. One of the questions I have is whether we need to change the number of access points, and the answer has been no for the last couple of years. So, I assume they scale quite well, but I don't know for sure. It didn't seem to be an issue from their side anyway.

In terms of its usage, we have a single location. We're a manufacturing company. We have one location, and it's deployed across the network here. I have roughly 143 users, and I have two admins to manage that. It reduces the effort on part of my admin team, but it also reduces the effort on part of the users themselves.

My team has had the occasional reason to call them up when they weren't sure of a setting that they needed to change. The response has been quick. It has been easy, and they've met all our time frames in terms of responding. So, we've been happy with it.

I would rate their tech support a ten out of ten. They're very responsive. They're very quick, and the answers are succinct. There are no issues.

Positive

My team didn't have any trouble implementing it and getting it running quickly with the cloud team. Originally, it was on-premises, and we went to the cloud three years ago. The switchover and implementation were great. There were no issues, problems, or hiccups.

Its maintenance is very lightweight. It runs in the background. We don't have to worry about it. We haven't had any issues with failures, outages, or anything. It has been excellent.

What I pay for it in the year, I definitely recoup all of that in the time saved for my team and the users in terms of not having to deal with problems.

Its pricing is good. We've been happy with the pricing. I know that they did some extensive research, and the pricing was quite favorable with everything else that they looked at. My budget hasn't changed a whole lot over the last three to five years. It's nice to see that it has remained pretty steady. So, I am happy with the pricing. It provides good value for money.

My team here did a pretty good job comparing two other options against this particular option, and SpamTitan was head and shoulders better.

I would advise doing a good comparison with other mail filters. Do your due diligence and take a look at the other options and list both sides of the equation. You'll find that SpamTitan is better than whatever else you're looking at.

SpamTitan has a lot of nice features, but we haven't got to utilize all of them. We haven't used the geo-blocking feature. We've thought about turning it on, but we don't use it at the moment, and that's just a matter of we haven't gotten to it yet. Similarly, we haven't yet used ArcTitan or EncryptTitan. We're pretty much using the basic version of SpamTitan. We'll be looking at all of the options for SpamTitan as we move forward.

I would rate it a nine out of ten because I don't know all the options. I haven't utilized all of what we could. I haven't explored the rest of it, but I would highly recommend it. I have no problem recommending the product. I know it works quite well. It functions, it works, and I don't have to think about it much.

SpamTitan for our clients, and it's there just as a spam filter for them.

It reduces the number of support calls and investigations into suspicious emails.

It's not something the clients think about after the initial rollout. It just becomes part of their daily work. The advantage is that the client doesn't have to think about things or spend too much time sorting through things as the vast majority is done before they get anywhere near it.

The geo-blocking feature blocks spam emails from entering the network and servers, reducing spam intake. It has probably reduced spam intake by about 80%. It mainly restricts based on the country of origin, which is something the client doesn't think about, but it's important to me because I have to pick up the pieces.

The geo-blocking feature allows exemptions based on a trusted sender's IP, domain, or email address. The feature is there, and it does work. It's not something that we have to change too often.

It has helped save employees time by not having to sort through junk and spam emails. The whole point of doing it is that end-users don't have to troll through hundreds of spurious emails. If they don't see them, they get a list each morning, and they can decide if any of them is worth releasing.

It has drastically reduced the amount of time that employees spend going through emails. They only get the ones they should.

It has improved the spam catch rate and reduced the organization’s false positive rate. That's the whole point of it. Otherwise, we wouldn't use the service. There is a 70% to 80% improvement.

We are an MSP of TitanHQ. The aspect of TitanHQ’s technology that helps us acquire new customers and add value to our services or product offerings is that it's very quick to roll out. It's very quick and easy to configure, and it's very quick and easy to modify as required.

TitanHQ’s key differentiator for its partners is simplicity. Some of the other packages that we use are quite complex and awkward and not necessarily easy to configure or logical.

Its simplicity is most valuable. It does what we ask it to do. The filters work, and we are able to set the levels and give the clients or end-user access to the quarantine through a simple email. It works in a very straightforward method and doesn't require a lot of maintenance.

A lot of the other companies that I deal with have a feature that allows you to modify emails and apply signatures automatically based on linking into Azure's servers and database. That feature isn't there in SpamTitan. 

Others have the facility to remove certain bits of text. For example, if somebody sends an email from their iPhone, it always says, "Sent from my iPhone." On a couple of other services that we use, a feature is available to strip known phrases and also to strip things like obscenities from emails that are being sent, just in case you have an employee who is misbehaving.

We have been using SpamTitan for three years.

I've had no issues with it. So, it has got to be very stable.

Its stability is on par with the other solutions that I have used. Stability was never an issue.

It's scalable. You can go as far as you like or as low as you like. You can go from one user to 200 users very quickly and very easily.

It's deployed on multiple locations, multiple devices, and multiple platforms. There are just under 40 users for this one.

It has been very good. I've not had much need to use their support, but when I needed their support, it was there. Their support was very good in terms of expertise, attentiveness, and speed of response. I would rate them a nine out of ten. Nobody gets a ten.

Positive

We were using Mimecast. We switched because SpamTitan was a simpler solution, and it was also cheaper.

It's a cloud solution. It's on Azure, and it's all Microsoft based.

The initial deployment was very straightforward. We required a couple of tweaks, which the support team sorted out in a reasonable time. 

The deployment took about 30 minutes. It was very easy to set up, configure, and then use SpamTitan. It doesn't require any maintenance.

It was just me.

I suppose we have seen an ROI. We do make a margin on it. I don't have the metrics because it's just a revenue stream at the end of the day. We could earn more money off some of the other products that are out there on the market, but that wouldn't necessarily suit the client.

It's priced very reasonably. There are no additional licensing costs that affect me.

I looked at some of the other solutions, including BitDefender and Kaspersky, as well as Mimecast. SpamTitan stood out in terms of the simplicity of the system.

I would definitely recommend this product. I would rate it an eight out of ten. It just lacks a couple of features.