TitanHQ SpamTitan Reviews

We use it to provide 100% spam protection for us as well as all of our clients. It is ultimately part of our layered security approach since not one thing can do it all. You need a lot of stuff. Therefore, they are a part of that solution.

The way that we are structured in our go-to-market strategy, this solution is part of a whole host of things. Though it is typically not the forerunner since spam is not a major forerunner, but if it is definitely a thing to be on the table, then they would be at the meetings and helping us to land deals. Security, in general, is typically something that is part of our go-to-market strategy. At that point, people want to hear about the layers of security and the fact that we have a spam filter and how that integrates with other components of monitoring their network.

Every company and person will experience spam differently because everyone interacts with accounts, emails, subscriptions, and websites much differently. From my perspective, for the five years we have been on it, I have never had a problem. I don't even know where those spam/ham buttons really are on my computer. It does exactly what I need. I don't say, "Oh. I didn't get that. Let me go check my spam." That doesn't really exist. I literally can think of one time in five years where I have said that. Then, the person sending me the email was sending a very spammy email from a mailing list type software. It was no wonder it got caught, and it was his fault. As far as the product goes, it is really good. I am sure some of our clients also don't understand how to articulate that. For them, they don't think it adds much. We do hear that noise and have to consider that as part of a product that we are going to have in our suite offering. As far as the false positives go, it is fairly solid.

In the last year, I had one company with whom we never do business. He is a painter who came to paint our office. He emailed an invoice and it went to my spam box. I texted him. I am like, "Hey, am I getting an invoice?" He was like, "I sent it." So, in a whole year, I have spent three minutes managing my spam, which is next to nothing.

SpamTitan’s geo-blocking feature helps allow us to block spam emails entering our network and servers, reducing our spam intake. We use this feature regularly because we have customers who have offices around the globe. Especially before COVID when it was safe to travel, people (from our customers) were always circumnavigating the globe. Being able to either turn it on for temporary usage or block it altogether, that versatility was a key feature that we needed. This feature is perfect for us. It gives us everything we need. Everything has been versatile enough for us in terms of allowing exceptions based on trusted vendors' ID, IP, domain, or email address.

I would rate the overall intuitiveness as eight out of 10. It is not that bad. There are just a few things. I don't know if it is a limitation of Microsoft or just a limitation of the design. There is a spam/ham button that they have. I love it, but it is not necessarily as intuitive. It is a bit tongue-in-cheek as far as a marketing ploy of good versus bad: fake being spam and good being ham. Most people who are already super self-conscious about their computers, knowledge, and skillset, they don't know what that means. To me, I love it. I think it is hilarious and clever, but I don't think it is that great for the intuitiveness of people who don't use it regularly. Those menus and options are buried in the ribbon on a separate add-in feature page versus where McAfee and other solutions used to bolt in right on your main email page. Anytime that you need to click two or three times to do something, that is always a pain in the ass. It would be nice if they had something where you could click right away in front of you and the buttons would be, "Mark as spam. Mark as good." Or, something like that, but it is their business decision.

The overall GUI is utilitarian. It has a spreadsheet feel versus a nice software that is guided. I am sure they're going to improve it over time. It could look a little prettier. It needs some lipstick. They should get rid of unfamiliar words like ham and spam, helping the user to better understand what they are clicking through.

For the couple of clients who have those unique needs that don't do business the way we do or have emails as clean as us, we have just turned off the actual spam quarantine boxes. I am finding that we are starting to do that more often, where the mail will just get forwarded through to junk with a subject line like, "***Spam****," and then the message. Having it quarantined and held in their online part makes it very tough to go check right away. You need to do multiple clicks plus sign-in. No one remembers their sign-in accounts. You need to go find an old email, which is just not great. 

If I want quarantine reports sent to me, then I get them all at 3:00 AM. As opposed to getting one sent to me every hour, then I can go check if there is something rather than delivering the malicious emails or spam. That would be something of improvement. It is just a better way to fine-tune or dial-in on reports.

Thousands of our customers really don't like the reports. They can't fine-tune or adjust when they get delivered. They have a lot of spam senders, e.g., newsletters, where they are expecting whomever they are dealing with to send them invoices, quotes, etc. This creates a whole bunch of flags of why it would be counted as spam. Logically, it all makes sense. They are not going to go buy a new ERP system for something like that. However, our customer is now super frustrated because they are now getting penalties on late payments or different things because the invoice went to their spam box.

It is easy to white label, but the damage was already done because they went and got a new vendor. They already did something else without us knowing, so there is no way to know that we have to white label it. We hear quite a bit of noise from our customers as far as just how they have to interact and manage spam.

We have been using it for more than five years.

The stability has been the same versus other security solutions that we have used. The solution is always, but so were the other solutions that I previously used.

Their services are awesome so we don't have a lot of problems with spam and viruses plaguing our customers. However, if and when something happens, they are phenomenal with their support who help and get involved. They don't make it our problem. I don't think they have ever said, "No," to us for anything.

Their tech support is awesome. When I was directly working with the techs, I would often reference SpamTitan's support as a way to parallel or mirror some of the things that we were trying to strengthen in our own support. I would rate them as nine out of 10 since there is always room for improvement.

I only hear about when things are not going very well or meeting our expected SLAs. I hear about other vendors, and it is like, "They suck. They never get back to us." I get the customer complaints about certain things, Microsoft being one of them, where things are not getting fixed and we are waiting on the vendor. Then, I have to get involved and talk to clients, give credits, etc. because Microsoft is taking forever. 

From my perspective, I know that SpamTitan has never been a problem for us or had those types of escalations. Therefore, they are performing very well.

Our tickets are usually done within an hour or less. This means we can work with the customer, reach out to a vendor, get support, and help the customer all within 60 minutes.

We first came to the solution because of an amazing sales guy named Marc Ludden at SpamTitan. I met him a long time ago. Since then, he has been promoted two or three times. I met him at a conference and we were just talking about their spam solution versus what we were currently doing. His charismatic approach and upfront promises of how things would be better seemed intriguing. For the price point, we were like, "Well, if this is even remotely close to what he is offering for this price, it is worth the risk to try them out." It was a bit of a, "Let's give this a go," and they have never let us down and we have never looked back.

Its savings for quality and service are hands-down the number one reason that we switched. I don't feel we have compromised any quality or service for our spam product. We went from using Barracuda, AppRiver, and McAfee. With TitanHQ's personable approach and boutique customer care, that is where we see a huge difference.

It is a very simple tool. Some of those other solutions are very complicated and convoluted to manage. Whereas, this is very simple and easy. It has afforded us a margin when it comes to, not just money, but the actual ability to manage a network through projects or disasters. 

The setup and configuration were super easy. Even if it was "difficult" as far as the complexity of what needed to get done, they helped. 

When you are new, they hold your hand as long and as much as you want. They did our first few deployments, then we finally said, "You know what? I think we have got this," and we started to tell them that we won't call them for deployments anymore, but they are always there to help and still are to this day. Even though we are not new, and every time we call them, there is never a thing they won't do for us.

Our pricing has pretty much stayed somewhat the same. Sure, there has been an increase or two that keeps up with inflation, but that is everybody. When we switched from AppRiver to SpamTitan, we saved about 20%. That is $1,000 to $2,000 a month. We went to SpamTitan and WebTitan. It was $1,000 savings a month for SpamTitan and another $1,500 a month savings for WebTitan.

Their superior service comes at a very cost-effective price. This is the biggest part that really allows us to remain competitive. Their pricing for us has just been great. They have helped us to be where we need to be. They really do partner with us in that way so we can get more business. They provide the right pricing, which lets us remain competitive. 

We have tried and tested Microsoft O365 spam filters, just native without any third-party, as well as the Clutter box. That was a nightmare. There is definitely a reason why third-party spam providers exist versus just using what is built into O365. SpamTitan is one of those reasons.

Customers almost don't care which spam filter it is. Almost, because it sometimes does come up, and they will say, "Who are you using?" However, we typically don't even get, "Who are you using?" Usually, if that person is technical at that other organization, that is when they're just curious. Typically, people don't even ask us what type of tools we are bringing. They just want the end result recipe of a calm network.

The geo-blocking feature is important for us. Though, it is hard to always get it perfect. That is for any provider with geofencing because you don't always get control over where Internet traffic flows from or through, or where they are running from. IPs are a little bit better, but we don't always know what hotel people are in.

They are very good. I would rate them as 10 out of 10 because there is always room for improvement.

We use SpamTitan, in our role as an MSP, for all of our customers across the board. We set them up on SpamTitan to protect their emails, inbound and outbound. It will scan everything for spam, junk, viruses, dodgy attachments, and spoofing.

It's on the cloud. We have SpamTitan Private Cloud with two dedicated servers that live on Amazon AWS and they are only used by us.

The collaboration between us, as an MSP, and TitanHQ in terms of positioning us to acquire new business, is spot-on. I have meetings with our account manager every quarter to go through what's happening with TitanHQ and learn about new products that they're offering. They will also ask how we're doing and whether we have anything big coming up, to see what they can do to support us through it.

Their partner program is excellent when it comes to partner profitability. TitanHQ is phenomenal.

The solution has also helped to improve our spam catch rate and reduce our false positive rate, by at least 50 percent.

In addition, it helps save employees' time by not having to sort through junk and spam email. It just works. With SpamTitan we set it up and that was it. We left it to it to do its job and it does it. It's saving us at least four or five hours a week.

The aspects of TitanHQ's technology that help us acquire new customers and add value to our services are its ease of use and functionality. It's a brilliant product. It sounds amazing when you first look at it, and it does what it says it will do.

The key differentiator of TitanHQ for its partners is the Sandboxing Service. The email filtering will open up any attachments and run them through two antivirus sandboxes before they reach you. You can pretty much guarantee there's not going to be a virus in them. I've not seen anyone else do that.

Also, the solution's overall intuitiveness is fantastic. Everything, from our experience dealing with the people at TitanHQ, to setting the product up, where you can literally change every single setting down to the fine details, has been great.

The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement.

We have been using TitanHQ SpamTitan since December 2019, making it just over two years.

It just works. It has never broken in all the time that we've been using it. I don't think there are any other products we use that I can say have never stopped working.

We're close to our limit now, so I need to speak to them to increase it. But as soon as it starts needing more resources, it uses them automatically. We have about 2,000 users on it.

The biggest benefit of being a partner of TitanHQ is the support. We very rarely have issues, but whenever we do, it is sorted within minutes.

I've never known a support team, for any of the products that we use, to come back as quickly as TitanHQ's support does. I had a query with them a few days ago about another product that we're using, EncryptTitan. It wasn't a problem, it was just a question that I had, and within about 10 minutes I had my answer.

Positive

The solution that we used previously, Reflexion, was brilliant at the time, but they stopped developing it and it became a nightmare to use. It required constant work. The stability of SpamTitan versus that of Reflexion is a million times better.

The setup is as easy or as hard as you want to make it. We made it quite hard because we went through every setting and configured absolutely everything on it. But if you want to just pick it up and run with it, it's really easy.

It took me a full week, including moving all of our customers, to get it deployed.

In terms of the implementation process, I spoke to SpamTitan about it. I asked them what they advised. It was just a case of moving people off our old solution and moving them onto SpamTitan. I had to do it one customer at a time to make sure that nothing broke in the process. TitanHQ were really helpful through that process.

We've started reselling SpamTitan to another MSP. We provide SpamTitan to them and they provide it to their customers. We support it for them. We're like the middleman between them and SpamTitan. That creates ROI because it's like free money since TitanHQ do all of the work. We support it if that MSP has any issues, but because it just works, they don't have issues.

Compared to all of the others, including the solution we used previously, SpamTitan is cheaper.

We went through five or six options, including the big ones like Barracuda. And Sophos has a new product out.

With SpamTitan, you get a lot more control. And the support is amazing. It also has more features, such as the Sandboxing Service. Some of the others have started to offer that now but, at the time, it was only SpamTitan that offered sandboxing through two different antivirus products. And obviously, pricing helped.

They are constantly adding new products. SpamTitan is the way to go. I won't use anything else.

We use it to catch and to help reduce spam, malware, and viruses coming into mailboxes.

It's all on cloud, using their servers that are hosted on AWS.

One of the aspects of the solution that helps us acquire new customers, as a solution provider, is the ability to scrub inbound and outbound emails. The big selling point is that you don't send a customer a virus or some malware or grayware. We bundle it in automatically for all of our new customers. People don't have a choice. Most of our customers don't care which tools we use, as long as they're protected. When they ask, "Are we protected?" We say, "Yes." We have done our due diligence and that's why we picked SpamTitan.

One of the benefits of being a partner with TitanHQ is that their help has been responsive. Our new account manager is quite responsive and keeps us abreast of all the updates coming down the pipe from them.

Their partner program is good when it comes to partner profitability. We can make money off of them, on our margins. We can make money on what we sell.

And in terms of benefits for clients, we had a site with an on-premises Exchange that went down for three or four days. With SpamTitan's ability to spool emails, no emails were lost or bounced during that transition. That is one of the features that people love. But with everything going into Office 365, if that's down, there's nothing you can do.

Overall, our security has gotten better and spam detection has gone up.

Among the features that led us to choose SpamTitan are the 

• ability to lock down
• multiple layers of security they have built into it
• ability to scrub inbound and outbound
• higher-level SPF and DMARC capabilities that were not really built into our previous product.
  

The user interface of SpamTitan is fair, at best. They're coming out with a new one. The current one is a bit hard to navigate, and that was the biggest part of what made it a steep learning curve. It took three to six months to learn how to find stuff in there. It took us a while to ramp up everything. I would rate the intuitiveness as "low" because you can't find things. Now, I know where things are, but initially, it's a steep learning curve when we have new people come on board.

There are also some issues with false positives. And when 15 to 20 people reply to a mass email, either in-house or an external one, SpamTitan blocks them, which causes issues. They go into the outbound quarantine, where users have to go in and manage it. That becomes a false positive, although it's actually doing what it's supposed to. But it can be annoying to the end-user.

In addition, the problem with the daily quarantine report is that our customers can't whitelist or blacklist based on it. That is a feature that may be coming out. There was an Outlook add-on, a toolbar, but that doesn't work reliably across different versions of Outlook, or even the same versions of Outlook.

The biggest beef we hear from customers is that they can't manage it right from the email. They can do an "allow" from the email, but they can't block a spam email without the toolbar or logging into the portal. That means they have to go through multiple steps and that's the part that they don't like. We hear that a lot. With other solutions, if I get a junk email I can open it up and at the bottom there will be a footer that says "block." That's not available with SpamTitan. We try to have customers look at the daily report, and they can allow right from the report, but they can't block. They have to go through multiple screens to block an email, without that Outlook toolbar, which has had issues. TitanHQ is aware of all of this.

I've been using TitanHQ SpamTitan for a little bit over two years.

The stability has been very good. We have a cluster of two servers so that if one fails, the other one picks it up. Clustering was one of the key features we wanted and was something that wasn't offered by other providers. We didn't want to go through the downtime thing again. That's why we have the cluster. Stability is of incredibly high importance to us. People rely on email every day for orders, processing, and communication. If it's down and not able to do its job, companies and people can't do their jobs.

The scalability is strong; very good. We have about 600 users. We'll continue adding new customers to SpamTitan. We already have a lot of this stuff in our firewalls and other spots. In terms of increasing usage, at this point, it's just status quo and using what they have. And we'll review some of their add-ons later.

We have probably pushed almost 5 million messages through SpamTitan.

Their support has been very responsive and helpful. The only issue is that support is located in Ireland and we're in Portland, Oregon. The time difference has been a challenge at times. It's not their fault, but when you need immediate help sometimes somebody is there, if it's an immediate or a system down.

Their tech support is very good compared to the support provided by companies with competing solutions. That's an important aspect.

Positive

We switched from a previous vendor, Reflexion Networks, that was bought by Sophos. They then had an outage for over a week or so and we decided to move. Another reason we switched was that they hadn't done any dev on it in years. They were sunsetting the product and they weren't bringing out any new features. When Sophos bought them I believe they were going to migrate everybody to their platform and we didn't want to move to Sophos at that time.

It was difficult to set up. It just wasn't intuitive. And the sales guy we had sold us pie in the sky and we had to deal with support quite a bit. There were a lot of tickets and a lot of initial frustration about why things weren't working. But once we cracked the code for a couple of customers, then the rest were a lot easier. The first three or four were rough.

That's why a better interface would be helpful. They're aware of the fact that they were taking everything any partner wanted and jamming it into the old interface. It went probably from a "Toyota Camry" to a "Ford Expedition" hauling a trailer. That happens in software development. They're supposed to be streamlining that. And that's the part that's hard: finding things. When you talk to support they say, "Go here," and then you think, "Oh, there it is." The interface isn't intuitive.

I don't feel we were onboarded very well. It was like a hodgepodge of answers from our sales rep and customer service. There was never a planned onboarding process. What wasn't there was a statement like, "We'll walk you through everything you need to do." A better onboarding process would be best for new partners. They should walk new partners through the first couple of setups.

There was also the issue of helping our end-users and customers understand the changes that we were making and the different reports. 

But since we got it set up, it's been fine with no issues. We have two people who are responsible for the maintenance of the solution, a network engineer and our help desk central services.

The first couple of setups took at least a week, including the settings and all the other stuff they had to have us add into Office 365. Now, it takes us an hour to set up a new customer.

We have seen ROI from the solution. The price point is right and we're able to make a margin on it. We're actually making it profitable, rather than breaking even.

The cluster was an additional cost. We had to get some more licenses to get to that level. It's well worth it because it means peace of mind for everyone.

We researched and demoed several solutions, and TitanHQ came out of that on top. We looked at Barracuda, SonicWall, and Zerospam. We went with TitanHQ because of the price and features.

TitanHQ's key differentiators, for its partners, are the pricing and support.

We use SpamTitan as a complement to Office 365 because it works well with Outlook and blocks malware and spam.

I like SpamTitan's email sandboxing. It is very effective and blocks almost 99% of spam. It also has zero-day threat protection.

The IT team has seen more time savings than the end users. The end users used to call frequently to have us check whether an email was safe. However, with SpamTitan, these emails don't arrive in the end user's inbox.

The end-user has seen a 50% reduction in spam with SpamTitan. The percentage could be higher, but we have not configured SpamTitan with a higher level of security. This is because we did not want to lose important images from customers or providers who don't have a good score. It's been working well for us so far, and we haven't had any issues with high false positive rates.

The analysis of ransomware attachments could be improved. Other solutions seem to detect ransomware faster than SpamTitan does.

It would be great if the commercial and support teams in Latin America spoke Spanish.

We've been using SpamTitan for almost five years.

We haven't had any issues with stability during the last five years.

It's easy to increase the number of users or the volume of emails in the cloud version. I emailed partner support or SpamTitan's support, and they increased the capacity. We have approximately 2,000 users with SpamTitan.

TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a scale from one to ten, I'd give them a nine.

Positive

The initial setup process was fast. It's very easy to set up and use. One person can manage the solution once it's implemented; it is a lightweight solution.

We implemented the solution with the help of a SpamTitan partner. Their level of expertise was great.

SpamTitan has protected us from ransomware attacks, and that is a return on investment. We have seen this ROI in one year.

The pricing is great, but it has been increasing on a yearly basis. It is now close to that of Microsoft solutions. If it continues to increase, then clients may need to migrate to a different solution.

We evaluated solutions from Microsoft and Cisco before choosing SpamTitan. The solutions from Microsoft and Cisco were too expensive.

My advice would be to try SpamTitan. It is not as well known as Microsoft or Cisco, but it is a great solution. SpamTitan blocks malware and spam like other solutions do but at a lower cost. It is a good solution with great pricing.

On a scale from one to ten, I would rate SpamTitan at ten.

We are using it to filter our email. We have its latest version.

Previously, we were getting too much junk mail in the inbox. It gives us more time to focus on work rather than deleting emails.

It lowers the amount of junk email you have to go through and delete.

There should probably be a little more explanation on why one day, the email from one company goes into quarantine, and the next day, it doesn't. To me, it is a little bit random at times.

I have been using this solution for about five years.

We haven't had any issues.

There doesn't seem to be any scalability issue. We send all the emails through their servers, and each individual can tweak it as desired.

It is being used on desktop PCs. It is being used by a number of users in-house, on the road, or in other cities.

Their support is average. I would rate them a six out of ten.

Neutral

We used a hardware-based solution in-house. I can't recall its name, but it was a piece of hardware in-house.

It was a little bit complex. There wasn't enough information or handholding to get started with it. Some of the rules just didn't make sense.

Its basic configuration wasn't hard, but there was not enough explanation on the difference between the levels, what you're filtering out, and how close attention you need to pay to your report every day.

We implemented it on our own. It doesn't require any maintenance from our side.

We did evaluate other options. I liked that it is cloud-based, and it continuously updates without me having to deal with it.

I would advise asking more questions prior to setting up the quarantine levels.

I would rate it a seven out of ten.

It allows me to help my clients prevent bad stuff coming onto their network. It does security spam filtering, searching where it came from and whether it is spam or whatever. It also scans attachments, URLs, and addresses in the emails, then puts it in a quarantine. It is part of the tools in my suitcase of things which can help my client keep their network clean.

We are using it at Arcadia Ambulance. Other clients that I have use it as well. Further usage is definitely on the horizon, as needed. It really depends on who wants to use it. Pricing can be a decider.

It provides insurance for cybersecurity, which is required for a lot of clients. There is peace of mind, knowing that their network will be a bit more secure.

Sometimes, sources considered spam try to attack the client who has put in a filter. I don't know what they are trying to do, as they might be violating SPF records or attempting DMARC DNS violations. This solution prevents that spam from coming in. The client can then see that in their digest on a daily basis.

The digest and the quarantine are the most valuable features. I can go into the quarantine and see everything that was quarantined. On an individual basis, you can easily whitelist an email or address coming in, if needed.

The user interface experience is easy and intuitive. I don't think I have ever run into a situation where I don't know how to do something or don't know where something is at, then calling up someone at SpamTitan. The product is a little more powerful and user-friendly now at Arcadia Ambulance, then when I used it as Arcadia Ambulance. 

SpamTitan is easy to navigate. It is in a format that the end user can understand. I don't really need to handhold clients who are using it. They understand it is very intuitive. If an email comes in, and they don't want that to come in, then they can block the email as an email that they don't want to receive. It is fairly easy for them to navigate and manage the spam filter service.

I am not sure it does URL filtering or checks for phishing, but if it does, then great. That would probably be my room for improvement. I would like it to check for DCIN violations from locations where the email is being sent. Also, I would like it to do sandboxing, e.g., if an attachment is on an email, then it opens that at a different location to ensure that file attachment does not have any malicious aspects to it.

There is some room for improvement. Some of the biggest ones are better scanning of emails coming from what source and scanning emails for the content in the email. For example, determining if the email has malicious content in it by scanning the email and attachment. If it does that, then great, but that is very important to my clients and me. It is very important that you know what is in an email before it gets into an office's location. Not only where it is coming from, but what is in it, which is probably more important than where it is coming from. It could be coming from a client's partner or a business that they work with, but what if they get compromised? The perpetrators or bad guys start sending emails to Arcadia Ambulance, and they are infected with scripts and bad stuff. They think, "Okay, this is a legit user," since they get emails from them all the time, then they get hit. That is how a lot of really bad stuff happens.

The stability of SpamTitan is equivalent to other email security solutions that I have previously used. Some of them have more bells and whistles that you can add. For example, inside the email subject line, you can put in the words encrypt secret, or secure. Then, it will automatically secure that email and send an email to the person who is supposed to receive it. They can identify it for themselves in a series of different Q&A questions. That is sometimes a deciding factor for clients.

I have used it in the past, quite a bit, at another company where the solution was sold. I was reselling it indirectly through another distributor and TitanHQ was hosting it on their server. That was different because Arcadia Ambulance is using it directly through TitanHQ.

It just gets it done. It could probably be improved with more options being provided. For example, being able to hold emails that come in for up to 30 days, so if an email is lost or whatever, you can go and read it again. Seeing emails for each individual is a feature that could be provided for both incoming and outgoing, almost like a cached copy of every email coming in and out.

There are 10 to 15 users using this solution. This includes finance, management, payroll, billing, and the assistance department. The assistance department assists in routing patients to their ambulance, e.g., where they will be picked up. They also address any issues that might come up, such as how long it will take the driver to arrive. It looks at traffic patterns and helps the ambulance get there, if they need help.

TitanHQ technical support is knowledgeable, but sometimes not accessible because they are a UK company. Sometimes when I need help, they might not be available to help me. I would rate them as eight out of 10.

The expertise, attentiveness, and speed of response from TitanHQ’s customer support team is pretty good compared to competing solutions’ customer support teams. It is equivalent.

Positive

Arcadia Ambulance previously didn't have anything. Therefore, when it came time to update their cybersecurity insurance, we helped implement SpamTitan, which met all the requirements. Before, it would sometimes go into the junk folder inside of Outlook.

It wasn't too difficult to set up and configure SpamTitan. I had to change the DNS, then configure and enable it for all the end users who would be using it. That wasn't very difficult at all. I actually did it by myself, then I had a conference call with a tech support person who double checked my settings and that my configuration was done correctly. So, it was fairly easy. It took about one or two hours.

I did have to talk to my boss at Arcadia and answer a few questions. Believe it or not, my email address was blocked so he had to unblock it.

I can make a lot of money reselling it. 

Partner profitability is good with Titan HQ's partner program. This means that I recommend it to clients who trust me. My time and effort to educate them is compensated by TitanHQ, who provides the solution to me at a lower price than what the public gets it at, then I can make some money.

My business is more secure. In which case, I am up all the time. I have fewer vulnerabilities, which is important. That is my return on investment for getting SpamTitan's spam filter. If I don't have it, then I could have large bills for resolving and correcting the damage that was done.

I just say, "The pricing is X amount per month and per mailbox."

TitanHQ is all over the world, and not all solutions are global. TitanHQ sees what is happening globally, adding to their experience and knowledge.

SpamTitan has helped improve my spam catch rate and reduce my false positive rate amongst the services that I use. For example, I use a firewall and most clients scan files, attachments, and data coming in and out. I don't use just one solution, but many different ones, so there is overlap.

I tell someone looking into this solution that it has a series of different security functions or features, then I inform them of other options out there.

Don't always assume that it does what you think it does. Clarify and ask questions. Ask if it can do other things besides the things that it currently does.

I would rate the solution as seven and a half out of 10.

It is used for any filtering pertaining to email: viral filtering, scam filtering, and spam filtering. We have implemented it in all our existing customers until now.

We implemented it at one of our largest customers, specifically to knock out viral intrusions on Microsoft 365 platform. It virtually eliminated them, which saves them money because we are not continually battling viral outbreaks for them.

Because of the random nature of attacks, we could have gotten three attacks in a month, but SpamTitan has taken that to zero. We could have gotten one attack in six months, but SpamTitan has taken that to zero. It is difficult to quantify that. By far, it is far more costly to battle a viral outbreak than it is to pay for SpamTitan.

It is a very easy product to use. There is one interface that services all our clients' health. Once learning the interface, we don't have to learn another one for each client. It is the same interface, which is valuable. Therefore, we find the single interface the most valuable since I have a very small team. I don't have one or two people dedicated to just SpamTitan. We all need to learn the interface and be fluent in it. So, having a unified single interface is a big deal for us. I don't have to teach my people five different interfaces in order to be managing a product. They use one interface for all our clients. It is a single pane of glass, which is huge for us.

The geo-blocking feature has reduced the amount of viral intrusions from foreign countries, especially recently. We saw an uptick in attempted viral intrusions in SpamTitan right after Ukraine was invaded. Most intrusions were coming from Russian pilot countries. The geo-blocking feature stopped a lot of that.

The geo-blocking feature is very easy to use. We pretty much set the filter up, then blocked a set number of countries. If another country comes through, and we see garbage coming from it, then it is very easy to block. If we have specific sites where we have to allow site X through from that country, that is also very easy to do.

We had problems initially when first implementing eFaxing. We had problems trying to get eFaxes to be recorded correctly and come through correctly. That was resolved fairly quickly. However, if you are heavy users of E-fax, I would suggest that you test your eFax before implementing so you can have that ironed out before going live.

We had to do some stuff with eFax in order to get eFaxing to come through. Had we known that ahead of time, we could have had that ironed out before we went live. However, we just didn't realize it was going to interfere with it. After we implemented it, we realized it was interfering with some of our eFaxes, so we had to go figure out why. SpamTitan's tech support was very good. They helped us figure it out. We got it implemented pretty quick and fixed pretty quick. But, in hindsight, that would probably be the one thing where I would say, "Go check your eFaxes. Make sure that they all work."

When we first implement SpamTitan, there is a report that gets sent to the end users on a periodic basis. Basically, the email comes with three links on it, and it says, "If you don't want to receive this, click on this link. If you want to receive this once, click on this one. If you want it to continue to come through, click on this one." It's a pretty straightforward, well-written email. However, we get customers who, for some reason, don't understand it. I am not really sure why. I think it is pretty clear and easy to understand. If there is anything that could be improved, it would be that process. I am not really sure what you could do to improve the process since my tech support guys, who work with us are saying, "Why don't people understand this email?" I am like, "I really don't know." We don't see why they don't understand it. It is not everybody either, so it is not like everybody doesn't understand it. There are just a handful of people who are like, "I don't understand it." It is like, "How can you not understand that? It's pretty well-written."

I have been using the solution since July or August last year.

It has been very stable. We have had no instability problems with it at all. It has been pretty much 100% uptime.

It is pretty scalable. In less than a day, we just went from one customer on it with 700 users up to about 2,000 users with no performance issues.

There is a lot of stuff on the user interface, but it is very easy to use. It's very well-organized and easy to find what you are looking for. When we can't find what we are looking for, which happened a couple weeks ago when I was looking for a particular feature and couldn't seem to locate it, their tech support is phenomenal. They usually get right back to you. 

The technical support is excellent. We have used them several times. We have had a couple of incidents with eFaxes where we were having problems getting eFaxes to come through correctly. They were able to not only help us determine why they weren't coming through correctly, but help us resolve the problem pretty quickly.

We have worked with competing solutions. I think their tech support is over and above their competitors. Their tech support comes back to us very quickly. They very easily understand the problem and their solutions are usually dead on.

I would rate their technical support as 10 out of 10.

Positive

We went with SpamTitan mainly because of cost.

The implementation was very easy. It took us less than two hours to do our initial implementation. We recently implemented 15 more customers on it, and one of my tech support guys did it in less than a day.

The geo-blocking feature took us a little bit of time to implement, as we tried to figure out which countries to block. 

It has a fair, reasonable profit margin. 

SpamTitan has helped improve our spam catch rate and reduce our false positive rate by at least 70%. If we are tracking viral intrusions, it is even more than that. It has virtually eliminated viral intrusions.

Everything has really been great with the pricing and licensing. In fact, we just implemented ArcTitan because everything was going so well with SpamTitan.

We evaluated other solutions. We really didn't implement them anywhere because they either didn't seem to do enough or didn't have a decent profit margin. They just weren't really worth our while. There was another solution that did everything SpamTitan does. It does a great job, but it was just far too costly.

It is a very good product. I am very happy with it.

There are five of us working with SpamTitan, and we all wear multiple hats. I am the president of the company, but I also do tech support. I have tech support guys and that is all they do. We all wear the same hats. That is why it is important to have that single interface that is very fluid and easy to use. That way, all of my people can learn it very quickly and easily. So, we can manage it without a big learning curve.

SpamTitan has other suites. They have WebTitan and ArcTitan. We have recently purchased ArcTitan and are using it. We will also probably be moving into WebTitan.

I would rate it as 10 out of 10. It is a great product.

We are an IT consulting company. We use SpamTitan for clients, that prefer an on-premise option instead of the cloud. Due to strict requirements and security concerns using the cloud is prohibited so they need to protect their servers in-house email servers.

We always use a multi-tiered approach when it comes to designing and securing our clients email environments and SpamTitan is one of the products that we use. When email comes in, it is first scanned at the firewall, then it is passed onto SpamTitan. SpamTitan checks it again and then forwards it to the email server.

For the past four years, this solution is working well and our clients are satisfied with our approach.

Spam and viruses have gone down to almost zero it works very well for that reason, it is also very simple to use and supports clustering. Clustering is a major benefit because it eliminates single points of failures. If one of the gateways fails the other takes over without any disruption.

Very effective in blocking spam and viruses and can be deployed as an appliance. SpamTitan supports clustering thus eliminating single points of failure. The geo-blocking feature is good to have, to protect against offending countries and the user interface is clean and very simple to use and works quite well. Customized report generation is excellent and the product is very easy to maintain.

They need to keep up with the latest technology and add new features as they arise, e.g., artificial intelligence, new and improved updated lists, or new ways of tracking spam. They need to just keep up so the product is effective. Because, if all of a sudden viruses or spam starts getting through, then we might have to look at something else. However, so far, it has kept up and done a great job. So, we are happy.

I have been using it for about four years.

We make sure all the updates get updated and tested. Other than that, the maintenance is minimal. It does most of the work for us.

For the past four years, it has been rock solid. There have been absolutely no issues with it.

Its ability to integrate with other systems has been great. On the back end, my client uses Exchange so that hasn't been an issue. On the front end, with the firewall, it also hasn't been an issue. It is very transparent in how it works. The information gets passed to it, then it does its job and passes it to the next node, i.e., email. The other way around, it also does the same thing. So, it works quite well with other third-party products. There are no integration issues.

They are a smaller company, so it was more difficult to get a hold of them. However, once that relationship was established, because of their smaller size, they are willing to work more with resellers. Therefore, it has been a good relationship since then.

We have never had to use the tech support since the solution has been rock-solid. We have been very happy with it. There is a feature from within the GUI where you can directly contact them, then they can take a look at your configuration or try to solve the issue. That is a good feature to have, but we haven't had the need to use it. 

Positive

In the past, our client had a lot of problems with spam on their emails. Therefore, we implemented a multi-tiered approach.

This solution replaced another product from Symantec that was being phased out by our client. SpamTitan was very easy to set up. It took some time integrated with some of the other backend systems but once the tweaking and fine tuning phase was completed everything worked well without any problems. Now, it is almost set it and forget it. There is just basic maintenance and monitoring going forward.

Implementation was done in-house.

SpamTitan has helped tremendously by saving employees’ time, not having to sort through junk and spam emails. Clients are very happy with the product. It solves their problem. In the morning, the IT administrator checks out a quick report that he runs every night. He then makes sure everything is working fine, and that is it. So, it does not take a lot of time for him to monitor and administer it. It is set it and forget it because it does its job.

The pricing model was one of the reasons that we selected it. The solution was very effective at what it did and it was very cost-effective. My client saved in the 30% to 40% range by installing it, so the pricing is competitive.

We evaluated different products. During the evaluation phase, this was one of the best products out there. We made the recommendation to our client, installed it, and they have been very happy ever since.

I would rate it as a solid eight out of 10 because there is always room for improvement. However, the solution has been solid.