TitanHQ SpamTitan Reviews

We use it for spam. Our biggest concern has been malware. Spam is a nuisance, but malware could be very damaging to our systems, and losing data just wasn't an option for us. It is that security side. The actual spam piece is probably secondary in my mind. Spam was certainly an inconvenience because of user complaints, but filtering out malware was huge for us. I would rather stop these things at the perimeter than rely on a local computer's antivirus.

We use it for exactly what it is supposed to be for. We use it for filtering out any malware that has been sent via email. For your truly obvious spam, I would rather put that out on the edges so end users don't have to see that junk in their junk mailbox. For some reason, being a college, the amount of spam we get is unbelievable. I would rather not overload users with too many things in their junk folders from Outlook. It just cuts down on the amount of noise that end users have to deal with.

We are a college. We are primarily a Windows shop, though we do have some Macs internally. Our servers are Windows-based. We have two locations. However, that whole idea of locations has gotten pretty fuzzy, not only with the cloud, but with the emphasis on remote work. The nice thing is that it filters mail before it even comes into our mail server and it doesn't matter where somebody is. They could be on campus at either one of our locations, or they could be at home, and SpamTitan will do what it is supposed to do.

It achieves a design goal that we have for in-depth defense.

We have had no cases of malware slipping through since we have had SpamTitan.

At times, I have used the geo-blocking feature. There are some hostile countries for whom I try to filter out traffic, be it through email or the perimeter firewall. We have to be careful with it, but it is good for cutting down on the amount of noise that we have to sort through.

The geo-blocking feature has worked well. Certainly some of that stuff can be spoofed, so it is not going to be 100%.For that really spammy spam, a lot of times the spammers don't even try to hide where they are originating from. For that, it has been good. There are a handful of countries that we just consider hostile, so being able to block those has been a good thing.

The geo-blocking feature seems to work fine for allowing exemptions based on a trusted sender's IP, domain, or email address. We haven't had any issues with it.

Over time, you set up additional filters, change the sensitivity level, and set up exceptions. The exceptions are powerful, so we don't accidentally filter out emails from a party that we work with. That has been great. 

It could be improved a little bit on the speed side. When I am trying to troubleshoot a mail message that somebody is looking for in SpamTitan, sometimes setting up the filters for the quarantine is a little bit pokey.

I have been using it for 10 years.

I haven't had to do upgrades. Anything that happens is done by the SpamTitan team, and it just stays up and running.

There have been no concerns in regards to stability. It just works. We haven't experienced any downtime with it. There have been no problems.

We are a small institution, so it certainly meets our needs. For us, it has been fantastic.

The technical support has been great. I haven't needed a lot of technical support, but the few times that I have reached out to them, they have answered quickly. I would rate them as 10 out of 10. 

The biggest thing for me to compare it to would be Microsoft. I much prefer dealing with SpamTitan because they are smaller. They are more responsive than some of the larger companies that we have worked with.

We tried some local things that were local to the computer itself, and typically a part of the anti-malware software. We found the performance hits were unacceptable and the filtering wasn't that good. It didn't satisfy that desire to filter those things out before getting to the user's computer. So, we did use other products, but they just weren't a good option for us.

SpamTitan has been much better than the Exchange Server competing product that we previously used, which would interfere with our backups of the Exchange Server. So, that had to go immediately. We were then depending on endpoint protection, which was just a terrible hit to us from a performance standpoint. Whereas, architecturally, SpamTitan does exactly what we want it to do. It is on the edge of our network, doing its job before anything even comes to our mail server.

SpamTitan was our very first spam filter. We were using an in-house Exchange Server, which didn't have viable filtering. We saw an ad for SpamTitan and brought it in, and it solved our problem. Later on, we did migrate away from an in-house mail service to Microsoft 365. While Microsoft's spam filtering is very good, I am not a big fan of trusting a single technology for something like security. I prefer the defense in-depth approach. 

Now, SpamTitan is more of a perimeter filtering system. What we primarily hope to get from it, and have been getting from it, is filtering out malware sent via email from the most egregious spam. We then let Microsoft be an additional layer after SpamTitan.

SpamTitan has absolutely helped save employees’ time by not having to sort through junk and spam emails. We first brought it in when we had the in-house mail solution and certain users were getting 300 to 400 spam emails a day. That was just a huge burden. Almost instantly, SpamTitan cut that down by well over 90%, even with the out-of-the-box tuning. That was a huge savings.

Even after we migrated to a cloud-hosted mail solution through Microsoft, it gives us that design goal of not trusting just one vendor's product for security.

The initial deployment was very easy. Basically, we just changed our MX records, and a minute or two later, it was working. It was very easy to deploy. 

It was very important to us that the setup and configuration were easy. Being a small school, we don't have a big staff for things like this. At the time that we brought it in, there was just one other person (a technician) and me. 

When there is a full range of IT services that we need to offer, I can't have a product that ties us up too much. So, SpamTitan has been easy to work with.

The SpamTitan team just walked us through it. There wasn't much to it because it was easy to work with.

Our ROI is excellent. Technically, we don't have to have it. Microsoft does an excellent job, but SpamTitan is so inexpensive that it is worth having that extra layer of defense. We just get a lot of peace of mind from having it.

We have considered dropping SpamTitan just to save little money on the budget. However, we thought through the cost of having a breach coming through email. There are certainly other attack avenues, but as far as email goes, SpamTitan is a bargain. It is using a different build entity than Microsoft uses, and I like having less of a monoculture when it comes to security.

The pricing and licensing have been very fair. I can't complain.

Because we are a small school, the cost is an issue for us. SpamTitan was much more affordable than some of the other solutions.

Overall, it is a great product. It is simple. It just does what it is supposed to do. We just haven't had issues with it.

Every now and then, I check and see if we have a false positive or add some geo-filtering. I will use the edge filtering at times, but I wouldn't call that maintenance. I will add exceptions if we bring on a new partner, then I will make sure that their stuff is whitelisted.

I would rate SpamTitan as 9.5 out of 10. I am just going to take off half a point for the performance issues at times. Not all the time, but sometimes when I am setting up filters to try to sort through the spam in the quarantine. Sometimes that gets a little bit pokey, but honestly, it has better performance than what I get out of Microsoft.

If you are looking for something where this solution is the first thing that scans your mail before it even goes through your mail server, then it is an outstanding option. I would highly recommend it with no reservations.

We really do love SpamTitan. It just works. It is simple, and I don't have to think about it. 

We use it for filtering spam.

We saw the benefits the same day that we deployed it. Normally, our client would get between 300 and 600 spam emails each day, and we reduced that to 15 on the first day. That was a real win and they were very glad we implemented it.

Employees used to take about two hours a day to sift through all the spam emails that were coming in, to see if they were valid or not. Now, it is just an afterthought. They spend two to three minutes because so few spam emails come through. They just need to take a quick glance and say, "Well, okay, I need to have that one and the rest are spam emails."

What I like the most is the filtering and the granularity with which you can really zoom in on the spam that's coming in and configure it exactly so that what you don't want is blocked.

What I also love about SpamTitan is that you can deploy it on your own hardware, so if there are any performance issues you can just upgrade the hardware and you'll be fine.

I'd like to see something like "My First SpamTitan," by which I mean, "Guide me through the things I need to set, and tell me about the things that you're setting already." That way I would get a good feeling for setting up the product, rather than having to figure it out by myself, which is what I did. It wasn't a big issue because I've configured spam filters before, but I think someone else might be overwhelmed with all the options you can set.

They can either keep it as it is, which is rather technical in looks and in management, or they can have more of a "My First SpamTitan" interface, which would guide you through things and give you a good configuration at the start. Later, you could perfect it by tuning it yourself. Something like that would be nice.

I have been using TitanHQ SpamTitan since 2016 or 2017.

It's very stable. We have never had it go down unless it was our own fault. Overall, the stability is very good when compared with other solutions.

From what we have seen, it is a scalable solution. We started with about 20 licenses and ended up overusing them by 70 licenses when we got up to 90 email addresses. We later had to reduce that because it was over our licensing limit, but there was no problem in scaling at all.

Our client is a company with just one location and a fiber internet line. They have about 70 people using the internet.

The technical support is very good. One time, because of something we did, and not because the product failed, they were quick in resolving it. We made a support call and they said, "Okay, can we look at the machine?" We had to enable remote support and they could directly log in. After they logged in, they were able to quickly resolve it. It took about two hours after we placed the call, at the most, for them to get back to us and resolve the issue.

Compared to other solutions I've used, TitanHQ's support is very speedy. 

They are perfect.

Positive

We previously used Cisco IronPort. We switched because Cisco IronPort wasn't supported anymore and we would have had to buy a very expensive next-gen tool from Cisco. We didn't like that, so we looked for another solution.

We had a lot of spam coming in at a time when we were using a local Exchange Server and there was not really much we could do in a granular way. We were looking for a new solution that would filter the email more perfectly. We found that in SpamTitan.

I did the deployment. For an engineer, it's a fairly straightforward process. Once you install it, you get the proper tips for configuring it. It took me about half an to get us up and running and configuring took a bit longer. That was the fine-tuning. But setting it up, getting it to work, and placing it in between the internet and our email took just half an hour. It was very easy. You do need knowledge of networking and email routing, but that's it.

I was the only one involved in the deployment, and it requires just one person for maintenance. We keep to a monthly cycle of looking at the updates and we update if there are any, but it takes almost no effort to maintain it.

It has saved us a lot of management work. It's almost a fire-and-forget solution. There is some spam coming through, but that's just because the spam creators are also getting smarter. We have to tweak it a little or maybe update the system and, after that, it comes up roses.

Our most important return on investment is time because the solution has saved us a lot of time by not having to worry about emails coming in. The things that are coming in now, most of the time, are just right. Sifting through emails went from two hours to a few minutes.

The pricing is just right. There are no additional costs to the standard fee, as far as I know.

We looked at some open-source solutions but didn't find anything to our liking. When we came up with SpamTitan it was a bullseye. It was exactly what we needed. It's a complete package. 

With the open-source packages, you still have to do a lot yourself, whereas SpamTitan has a development organization behind it. Anything that needs to be in there is there. The setup is simple and I was configuring away after about half an hour. That was a big difference compared to the open-source solutions at the time.

We based our choice on the things TitanHQ said it could do. We installed it and it did everything they said it would do. It has saved a lot of effort and a lot of time.

Just do it. Make it a real-world example because once you have it set up and running, it runs just fine. It's a very good solution.

It's an eight out of 10 because the interface could be improved.

We use it for spam filtering.

The fact that you're able to customize the program on an individual basis has been very helpful. That means I don't have to get involved with blocking certain things unless they are a common denominator among all our employees. If something keeps showing up, I'll get several requests to block it company-wide. Otherwise, the users can get in there and do their own thing and I don't have to worry about it.

It has definitely saved employees' time by not having to sort through junk and spam emails. We've turned it off a few times because we were having some issues or we had to change our mail server and, all of a sudden, people would say, "I got 50 spam messages." SpamTitan is definitely doing its job. It is probably 20 to 25 percent more effective than our previous solution.

SpamTitan is catching a little more than SonicWall did. It's about 10 to 15 percent more effective in that aspect. And the fact that it's a little more customizable has certainly made it a better solution.

It has also reduced our false positive rate by that same 10 to 15 percent. Nothing is perfect. You're always going to have a few that get through or that get blocked when you don't want them blocked. You just have to watch it and teach it. The longer we've been using it, the more refined we've been able to get it.

It gives our users the chance to interact with the program. They can decide if there are things that are junk mail that they don't want to be messing with, on an individual basis. Of course, I can always override that or control it from a company standpoint.

We use the geo-blocking feature to block a few countries, but for the most part, we leave most of them open. We deal with manufacturers that have office locations and factories in many countries, including Russia and China. But we'll block something like Afghanistan because we're not getting any business from Afghanistan. The geo-blocking may not have reduced our spam significantly, but it does block some.

I've been using TitanHQ SpamTitan for just about a year.

It's extremely stable. We've never had a failure such as their servers going down or anything like that.

It's probably very scalable for a larger company. I really only know it from our small company standpoint, but it would appear that it would work for a company of tens of thousands.

We changed to a new mail server and we had some issues getting SpamTitan working on the new one, from a traffic standpoint, IP-wise. It wound up being a port that we needed to open up that wasn't open. I went back and forth a couple of times before we finally figured out what the problem was, but once it was fixed it worked fine.

The engineer I was working with was obviously very knowledgeable and thorough, but he was probably used to dealing with IT people who deal with this stuff a lot more frequently and spend a lot more time with it than I do. Sometimes, they need to dumb it down a little bit and talk to their audience. They shouldn't assume that everyone is a subject matter expert.

My experience with SonicWall's support was pretty similar, although I've had fewer problems to deal with using SpamTitan than I did with SonicWall.

Positive

We were having problems with spam. We were using SonicWall and they had issues with a release that they brought out last summer. It wouldn't work with our server and software combination. They tried and tried and then I got tired of waiting for them to fix it. I went hunting, came across SpamTitan, and it seemed like a good fit. We've been using it since then.

With SpamTitan, our users have more access to their spam email than they were used to. We were limited with SonicWall. If you didn't get to your spam within three days, it was gone and you couldn't figure out what you missed. If you were on vacation, sometimes that would be a problem. SpamTitan doesn't have that problem as it can store stuff for a longer period of time. I believe it holds emails for 30 days. I can change that as an administrator, but I also have to be aware of the amount of junk mail that people get. Spam can really fill up a server pretty quickly, so you don't want to keep it around too long.

A frequent problem with SonicWall, because of that three-day limit, was that once a user had passed that, I had to get involved. If a customer wrote to one of our employees saying, "Hey, did you get my email?" I'd have to go find it. I don't have that same problem anymore. It has been greatly reduced.

In terms of the amount of time required to sort through unwanted junk and spam emails, SonicWall and SpamTitan are similar. You still have to go through your email and see which ones are junk. SpamTitan might be a little quicker because of how often it reports back.

SpamTitan is also an improvement over the SonicWall solution from a filtering standpoint. It is a win-win. In some ways, it was nice SonicWall did fail because we have a better solution now.

We had to disable the SonicWall version, which wasn't hard to do. Then we had to insert SpamTitan into the picture. It took a little bit of time, but not that much. It isn't something I do every day. I'm not an IT guy who deals with that on a regular basis.

It was pretty much straightforward, with a couple of minor issues. We couldn't get it to work and it turns out we had some bad IP numbers. They had given us an older version from the demo and they said, "Oh, we should have given you new ones when you bought the product." That was a minor glitch. Their support was good over the phone and they got me pointed in the right direction and it's been working since.

We discussed hosting SpamTitan in-house, because we had SonicWall in-house, but in this case the cloud solution seemed to be a better fit for us.

It requires very little maintenance. In the early stages it was more because we were refining the program and what it was filtering and not filtering. Now, there are probably weeks that I don't even look at it. There are times when I'll get a comment from one of our users who says, "Hey, can you do this?" or "I'm having a problem," and I might look at it then. But if I spend 15 minutes on it in a week, that's a lot of time, at this point.

We do see a return on our investment. It's not a lot of money, but we do get some return because people aren't wasting their time with junk mail and I'm not wasting my time trying to filter out more things because users are able to do that on their own.

One user is the same price as 50 users and there isn't a discount until you get to about 500 users. From a small business point of view—we're 30 people—there should be a price break before you have 500 people. Small businesses don't have a lot of money.

I looked around on the internet. There wasn't a particular solution I was looking at. I read a review about SpamTitan and that's the one I remembered. I liked what I read, it seemed pretty straightforward, and that's what we went with.

I looked at Proofpoint and a few other things, but a lot of them are designed for companies that are very large or at least medium sized. We're a small company and I wasn't going to spend tens of thousands of dollars. We don't have that in our budget for spam filtering, and SpamTitan was a lot more affordable.

We really haven't been looking at anything else, because we've been happy with the product. I like it and we're up for renewal and we will be renewing it. You're not going to renew it if you don't like it.

We have a business in which all of our users have email accounts. SpamTitan is an email gateway and it checks for spam, as the name implies, but it also checks for viruses and phishing emails to help stop them. We use it to help keep our company's email safe.

I get the same or even fewer number of requests from users about email, per month, and those requests have more to do with something having been quarantined, as opposed to whether something is a phishing email.

SpamTitan does a good job of grabbing all the newsletters and other things that come through. It saves a little bit of headache for our employees.

It has a quarantine bank where it keeps emails that it believes are spam so that users can access and retrieve them if need be, and say they're not spam.

It works as it should. It allows users to manage emails that they receive, meaning they can set up whitelists and blacklists. 

I have an administrative panel to globally add whitelist or blacklist entries. Also, if I need to look for an email that was quarantined because a user isn't sure how to access it, I have the ability to look into everyone's quarantine and take some kind of action on them, such as delivering them. We usually deliver them to the employee instead of them having to wait for the spam report.

The big issue that I've had is that the length of time that an email is kept in quarantine is only seven days and, in some cases, it is not even seven days. For example, on Monday this week, someone reported she had received some automated messages on Friday night. But by Monday, because it was a DMARC, she couldn't retrieve them and I couldn't find them either. It's great that it grabs things, but I wish that I could tune things more. Perhaps I could have a second quarantine area. Maybe users wouldn't need to access things older than seven days, but if I had a 20-day or 30-day repository, if someone came to me and said, "Hey, I can't get this back," I could end up getting it to them from the archive. 

That would make my life a lot easier because there have been a few times over the last year when someone has come to me and I said they haven't been able to retrieve an email because it had been simply deleted.

Even if it went into some type of cold storage, so it wouldn't cost much, it would give me a way to access them, if need be, even if it took 24 hours for me to access them.

Another feature that would be nice would be a button in Outlook to be able to report something as spam so that the system could learn. If an email doesn't get reported as spam and comes through, there's no way to tell it that it is spam. That type of button is important for that feedback because it improves the algorithm. They are working on a button but it still hasn't been implemented.

I have been using TitanHQ SpamTitan for a little over a year.

I haven't had any issues with the stability.

Their technical support is pretty good. I don't think I've had to wait more than half an hour or an hour for them to get back to me. They don't have live phone support, rather it's an email ticket system, but the nice thing is that you can look at any of your past tickets. So, if you run into an issue that you had before, it's pretty easy to do.

I haven't had to contact them that much except for when I have been trying to access an email that has been deleted, and there's not much they can do then. But overall, it just works.

Positive

The reason I looked into a gateway was that, in the same month, I received a number of questions about phishing emails, or emails with attachments. The people didn't know who they came from. Going with SpamTitan was one of a number of things I did to combat that.

We didn't have a previous solution, other than Microsoft's spam folder. That does an okay job for free, but it was not on this level.

I did the setup that makes SpamTitan the intermediary, so emails go to them first, and then to Office 365. The initial setup wasn't too difficult and if I had any questions, a sales engineer was there to help. She knew enough about the product to help me with any of the questions that I had.

The overall project included identifying the need, getting buy-in from the company, and then the search for potential suppliers. I had questions for all of them to figure out which one would be the best fit. Once we decided on SpamTitan, it was just a matter of looking over their instructions. They have a setup page on their website and they linked me to that.

The instructions could be changed a little bit. It took me a couple of takes to read through them because they have both onsite and cloud. There were a couple of settings that were a little bit unclear as to which one they were for, but you could eventually figure it out.

I did the setup myself. Once we purchased it, the installation was done within a day, including reading the instructions, going through the process, and then testing it afterward.

We renewed SpamTitan, so I think the company does see the benefit.

We're satisfied with the pricing and licensing for SpamTitan. They worked with us on that, because, fully staffed, we have around 110 people which would have required that we purchase 200 seats from them. But because we're a non-profit, they said 100 is fine, and if it fluctuates up or down, they're not going to hold us to it. They were really understanding about our issues with cost.

I looked at Barracuda, Mimecast, and a couple of others, but SpamTitan provided all the features that we needed, and it was cost-effective. The second choice would have been Barracuda, which had all of the features that we needed, plus a lot of the features that we wanted. SpamTitan couldn't provide everything that I wanted, but at least it handles the security part.

At this point, SpamTitan doesn't filter email between Office 365 users. It filters email that's coming in, but if somehow one of my clients gets a virus, it could be sent out to everyone in the company and that wouldn't go through SpamTitan. For example, if it's a Zero-day attack, SpamTitan may not know right off the top that it's a virus. The virus companies might not know yet that it's a Zero-day and it could get through. But Barracuda looks for suspicious activity in accounts that are sending emails to each other. If an account that doesn't normally blast emails out to everyone starts doing that with attachments, that will look fishy to Barracuda and it can stop it or identify it. That can help stop issues from happening.

That was one of the only things Barracuda does that spam Titan doesn't.

I'm not sure if it does a great job in terms of false positives, but it's easy to remedy if there are any. It doesn't happen that often, but I don't know if that's due to our users not going outside of our ecosystem that much, or something else. But, at least in the report section, you can see what the email scored, and that can give you an idea of why it was flagged.

It can be a little bit annoying to the user, at times, because they have to take another step to get some of their emails. But they understand the importance of the solution. There are a few hindrances now and then, but for the most part, it's very good.

It's a great first security gateway to try out, unless you know what you want, especially if cost is a factor.

Our clients typically use Office 365 and Google as email providers, and we implement the solution to provide an additional layer of security for incoming emails. It helps with SPF, DMARC, and all the DNS tracers.

One of the main aspects of our business is security; firewalls, web application controls, anti-spams, and so on. We use TitanHQ SpamTitan for some clients in Peru.

As a service provider, we used and tested many brands including Proofpoint Email Protection and Fortinet FortiMail. We like to stick with SpamTitan for anti-spam, because it gives us the least problems and less false positives compared to other solutions. 

Spoofing prevention is critical. Using the solution as an outgoing filter prevents spoofing, a major issue right now as everyone is getting spoofing emails. The filter for incoming emails works well, perhaps even too well. SpamTitan works with a scoring system; sometimes, we need to adjust the score threshold to allow safe emails through manually. The filter can be a little too much, though it's better to be safe than sorry.

The way we can customize filters is excellent. Other solutions tend to be restrictive with their specific profiles, but with SpamTitan, we can create them from scratch.

The solution is straightforward to deploy and very quick to set it up. We can get it to work in five to ten minutes, which is excellent for demonstrating the product to potential clients. Another main factor is the price. I believe it's usually less expensive than all the other solutions.

There was an event two or three months ago where one of our clients had a problem where their domain was spoofed. We solved it by running the outgoing emails through SpamTitan and using the DMARC register. They stopped receiving spoofing emails, which is how we usually solve these problems. 

The solution doesn't just save us time, but money as well. We had a case with one client where their accounting department received spoofed emails requesting all kinds of payments. When we implemented the DMARC configuration for outgoing emails, they were protected. Regarding saving time going through spam emails, I would say an average amount of time is saved because anti-spam isn't the main focus of the solution. Our clients already use Office 365 and Google, which include spam filters for incoming emails. Our primary use for SpamTitan is security, the filter for incoming emails regarding buyers. Anti-spam is a bonus, but we care about security the most, and in terms of security, I would say SpamTitan performs above average. Since implementing the solution, we have received less complaints of false positives from our clients.

I believe the product is configured for the US or European market, not the Latin American market, and the scoring system is a little too strict for our market. Most companies in Latin America don't even have proper domain configuration, which can cause their emails to be filtered as spam. They might not have DMARC or SDF configuration, so we often have to change the scoring threshold to let legitimate emails through. It's not SpamTitan's fault, but the optimization isn't the greatest considering our market.  

We have been implementing this solution for our clients for four years. 

The stability of the solution is excellent; we only had one critical event in the past four years. SpamTitan uses two AVs, and we had an issue with one of them called BitDefender, which gave us false positives for about a week. 

For email solutions, stability is vital. If emails don't get through, it's a significant problem. SpamTitan is excellent in this department, as it prevents those problems, and so are the other cloud providers in the anti-spam segment. 

The scalability of the solution could be improved. We can go with a shared node or our own node, which offers a lot more scope for configuration. It would be great to switch between the two without downtime, which isn't possible now. I understand why this could be difficult to deliver, but it would still be an excellent feature to see.

I dealt with support through tickets and over the phone. They pick up the phone, which is great. Other providers get back to me within 24 hours, but SpamTitan is usually quicker if it's within working hours. There may be a few hours a day where they don't offer phone or email support, but that's very late at night and early in the morning. When I speak with their technical support, I get the impression they know what they are talking about, which isn't always the case with other providers.

Positive

We used many solutions of this kind, including Fortinet FortiMail and Proofpoint Email Protection. If the client wants an on-premises solution, we implement FortiMail, but that is more of a licensing issue. With an on-premises set-up, the pricing is based on the volume of emails per hour, whereas with cloud-based solutions, the price is based on the number of users or mailboxes. For all cloud-based solutions, we use SpamTitan.

The deployment is straightforward; we change our MX records and do the backend configuration. This is very helpful when we need to demo the product to clients, as we can set it up within 15 minutes. The setup only requires one person, me and maybe another engineer, but one is enough. 

All anti-spam solutions require some tweaking post-deployment. In our case, we often carry out a deployment and track it for the first week because every client has different providers and use cases. For huge clients, that tracking time can increase to a month. 

The solution gave us an ROI. The spam filters save us a lot of time, and the antivirus is excellent. We carried out a test in which SpamTitan detected a virus that other solutions didn't, and the DMARC configuration is great for preventing spoofing. This product saves us both time and money.

Cloud-based solutions charge per mailbox, which isn't ideal sometimes. A company could have 300 total mailboxes and only 50 in regular use, but they would have to pay the same for all of them. I want a cloud-based solution that gives a price based on the volume of email traffic.

I would rate this solution an eight out of ten.

We use SpamTitan in the cloud. I believe they have different deployment options, but we only use the cloud solution.

I would love a cloud-based solution that offers the option of volume-based pricing rather than user-based. There are companies and especially government institutions that have 1000 mailboxes but only use 50 or 100 of those on a daily basis. In this scenario, a cloud-based anti-spam solution is very costly.

We don't use the solution's geo-blocking feature at the moment, as we don't require it. 

SpamTitan is used for spam protection, nothing else. That's what it does, and it does it well. SpamTitan Plus is nice because we can offer it to our clients. We use SpamTitan internally, but also resell it. SpamTitan Plus has additional security features like filtering out spoofing links. 

We mostly use SpamTitan with Microsoft 365, and it covers about 500 users. Almost all our customers are Microsoft 365 or G suite. 

SpamTitan reduces the overall amount of spam we have to deal with, which saves all our users some time because they don't need to sit there and sift through all of that.

I can't say that SpamTitan has helped us obtain any new clients. It's more like the other way around. We help TitanHQ get new clients because we're paying them for their product. I would say it's had zero effect on our client base.

It provides a value add to our clients because it's another security service that we can offer them in our security suite, which includes antivirus, spam protection, password, and things of that nature. We also now offer ArcTitan, their email archiving solution. It's a full range of security products we offer, and SpamTitan is one of those products.

SpamTitan addresses spoofing, phishing, and any other email-based threat. It adds great value. I like the fact that SpamTitan Plus has the ability to filter every link. There's no way to stop that entirely because viruses and malware are constantly evolving, so it's not foolproof. It gets around 90 percent of the malicious traffic that comes through. 

I like the fact that SpamTitan filters out phishing and spoofing links. They call it AI-driven threat protection. Though I'm a highly educated, advanced computer user, I still like not having to pay attention to where the link is going. I can trust that SpamTitan will filter it out nine times out of 10. 

It's a huge value add for clients who aren't tech savvy because they often click on links in their emails they think are legit, installing some type of malware or virus on their PCs by doing so. Anti-phishing is a new feature, but the standard spam protection, filtering, and antivirus are good too. It has two antivirus filters: Clam and Bitdefender. I think it's great to keep the viruses out of email boxes.

We use geoblocking internally and for our clients. I believe SpamTitan does that by default, so I don't know if there's a specific setting for that, and I don't spend much time in the control panel. I know that you can manually block a domain. It's handy to block spam from a domain that you now isn't legitimate. That's a nice feature.

SpamTitan uses artificial intelligence to train itself and assigns each piece of mail a rating from zero to whatever. The higher the rating, the more likely it is to be spam. If the score is below 10, it's usually not spam. It does a pretty good job of determining whether it's going to be garbage.

The admin management portal needs a facelift. I've asked them for a way to authenticate admins of the organizations that want to admin the SpamTitan product itself. Adding additional management security would be a great feature. 

There are a few tiny improvements they could also make. For instance, the GUI itself is a little outdated, and it could be more user friendly. The same goes for ArcTitan. It's got a horrible GUI that's worse than SpamTitan. It also could use that authentication mechanism upgrade as well. I would also suggest combining the two products into one control panel. 

The spam filters could always improve. The standard spam protection is probably the least perfect feature. It does a great job with viruses and phishing. The spam filter isn't bad. It's just that spam filtering is its primary purpose, but it's the thing SpamTitan does the least well. That's not a complaint though. It's just a fact of life. You get billions and billions of emails. It's impossible to get a system that perfectly filters out all the trash. 

We've been using SpamTitan for about three years, if not more.  We just upgraded to SpamTitan Plus about a month ago.

SpamTitan is relatively stable. We've never had an outage. We've had configuration problems, but that's on our end.

It hasn't had any issues with scalability so far. It seems to handle the resources properly. However, I believe it comes down to the amount of AWS resources you throw at it. I don't think there are any issues with the application itself.

Sometimes, it's hard to get ahold of somebody in support, but they seem to know what they're doing when you get in touch with them. They definitely know their stuff, and the engineers are great to work with. It doesn't seem to be a problem if you schedule it. However, it would be hard to reach a support engineer if I jumped on the phone right now.

I'd give them an eight out of 10. I deduct two points because it's sometimes hard to contact the engineers. Otherwise, they have done a great job and they always answer our questions instantly. It's hard to compare their support to others because I've never used another spam solution, and I don't think it's fair to compare it to other tech companies

Positive

Before we adopted SpamTitan, we were using Office 365's built-in spam protection. Microsoft does a basic job of finding spam, but it's not a specialized solution like TitanHQ. 

I played a managerial role in the deployment, but I didn't handle the details. I believe it was pretty straightforward. The most difficult part was configuring the Office 365 portion inside the Exchange control panel. The rest was smooth sailing.

One engineer is enough, and it takes about 30 minutes per client when we deploy it for our customers. If the initial setup is done, we only need to add the domain, configure the domain spam setting, and set it up on the client's mail server somewhere, such as Office 365.

SpamTitan is more of an ancillary service that we bundle in our security package. It isn't something we're getting rich off of. We pretty much break even, with a slight uptick in revenue.

We get MSP pricing, which is better than retail. The spam solutions are generally priced the same across the board, but SpamTitan is a little less expensive than some of the premium spam services. 

At the same time, I'm not quite sure you get a whole lot more from a premium spam service versus SpamTitan. That's why we went with it. We didn't see the value in spending more money. Who's to say that the other competitors had better artificial intelligence for their spam protection? That's really the only difference between one anti-spam provider and another.

We analyzed four or five different vendors, and SpamTitan had the best features and capabilities. 

I'd give SpamTitan a solid eight out of 10. It's an excellent product at a reasonable price. If you need spam protection, I think it's a good value. It's pretty easy to use, but there are a few things I'd like to see, like a new GUI on the control panel and an updated authentication system. Aside from that, SpamTitan does its job well. 

There's always room for improvement. I only take two points off because no product is ever perfect. I can't even think of a product that would get a perfect 10 from me off the top of my head except for maybe an Eddie Van Halen 5150. That was perfect.

We were getting inundated with spam and having a hard time controlling it. Microsoft has tools, but it was getting overwhelming, so we installed SpamTitan. It seems to have taken care of the issue. Right now, I'm only using it for one Exchange server. 

SpamTitan has made it easier to manage spam. When other solutions I've used quarantined something, an admin had to manually find and release it. With SpamTitan, the end-user can monitor it themselves and release their own quarantined items. It's faster and less work. 

It's reduced the amount of time employees spend sorting through junk emails. I can't quantify it precisely, but it probably saves about half an hour a day per user. 

SpamTitan's individual spam reports for end-users is probably the best feature. It saves me time.

Some of the menus on the dashboard could be easier to navigate. It takes a little while to find things. 

I've been using SpamTitan for at least six months.

I haven't had any issues with SpamTitan so far. It seems to be working as advertised.

I only have about 30 users, but I don't imagine there would be a difference with 300 or more. 

I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than the customer service for other solutions I've used. I'd rate TitanHQ nine out of 10. 

Positive

I previously used N-Able's spam solution, but I switched because it didn't give the end-users control over their quarantine or spam. They couldn't review it or release it. Everything had to go through me, so if there was an issue, they'd have to contact me to resolve it. SpamTitan gives them a daily report.

Yeah. I have used a similar product. This one's far better. I mean, the last one I used the deployment was horrible, and it was just convoluted.

Deploying SpamTitan was straightforward. I don't need to do much. I only had to change the MX records, then make a couple changes in my send and receive connectors on my Exchange server. It took around 20 minutes to set everything up.

I had some support from TitanHQ.

My customers are happy, and I'm reselling it, so I make a little bit of money. It's low-effort because I seldom have to do anything with it. It's passive income for me. I charge my customer for the anti-spam services and pay SpamTitan, then charge my customer more than I'm paying.

I looked at other things, but I went ahead and signed up for SpamTitan as soon as I evaluated it.

I'd give it a 10 out of 10. I'd recommend it to anyone. There's no reason not to use it. It's easy and cheap.

Within our company umbrella, there are three companies under us, with everything from sales to marketing to customer interaction, both inbound and outbound. Anytime that we receive any type of email, it gets filtered through SpamTitan. 

The way that we have it set up is to filter keywords, in addition to its artificial learning capabilities. If something looks like it was written by a human, it will allow it to pass through, unless it throws some kind of flag that something looks suspicious. In general, it simply routes emails to our employees, giving us warnings if there is anything suspicious that we need to know about before those emails actually are received.

We use the cloud version of the solution, we don't have an onsite server. We have multiple companies within my company, but we've set them all up to route through SpamTitan.

We started with SpamTitan a couple of months after I started with this company. Up until then, we didn't have a spam filter solution. All the junk marketing emails would make it to every single person's inbox. People were having to filter through all the junk while also trying to find and respond to emails from customers in a decent amount of time. They were getting more spam and fake emails with malicious attachments than actual customer emails. The amount of time that everybody was spending just deleting junk and trying to actually find customer emails was excessive.

Since starting with SpamTitan, though, we hardly ever have any emails that were malicious or that were from random domains that are known to be used for spam. Anything that comes through that it thinks is malicious, but it's not 100 percent sure, will be placed in quarantine for each user. It will give them a daily, automatic report saying, "We have these in quarantine. If they look good to you, you can release them, and you'll immediately get them in your inbox."

As a result, we do not have to delete all the spam from our inboxes. It allows us to only see the most important ones that are questionable, so we're not digging through hundreds of emails a day from junk addresses. When compared to before we got SpamTitan three and a half years ago, hours a week are now being saved for every single employee. They no longer have to dig through junk. At the end of 2021, when I ran our yearly report, it automatically blocked over 250,000 bad emails that weren't from customers or had malicious attachments.

If we saved, say, 30 seconds for every one of those 250,000 emails that were stopped, we saved that much time, minimum. Our inboxes don't reach capacity from the junk that should have never reached us to begin with. As a company, we've saved so much money by not having to spend time dealing with that.

The geo-blocking feature definitely reduces our spam intake. The last time that I checked just geo-IP blocking, we had about 12,000 emails that attempted to come through in the last six months and were immediately stopped. They were stopped because we don't do business with them or have any connections with them.

The filter rules are valuable. The software itself will automatically filter out things that it thinks are suspicious. However, the filter rules are the most helpful because, if we need to, we can block entire domains and subdomains with the click of a button. In addition, if one specific email address is a problem, but not the entire domain, we can drill down and specifically block it without affecting anyone else in that domain.

They also have something called Pattern Filtering, which has been a godsend. While the software can only do so much, as far as detecting things that look suspicious based on what it's seen from all of its users, with Pattern Filtering I can use my own terminology or search terms. For example, if I don't want any email to ever come through that has the term "hot dog" in it, whether it be in the subject, the title, or anywhere else, I can immediately block such emails, company-wide. That has saved me so much time. It also works for blocking specific document types or file types. All it takes on my end is going into the Pattern Filtering and selecting what I don't want to come through or what I want to go into quarantine, to warn me first before we allow it through. It's one of the most helpful, but also one of the easiest-to-use features, that does the most for our company. It has saved me hours of work a month when it comes to filtering out all the new stuff that keeps coming in from different countries and scammers.

When we started, geo-blocking wasn't a feature but they added it within the last two years. I also do a lot of network security for our company. If there is a specific country that we don't do business with and from which we're getting a lot of requests, or if we have multiple attacks coming in a specific country, or if we keep getting a lot of emails from the same IP subnet from a certain country, instead of having to block every single new IP that comes in from that country, I can literally just block the country and any IP that tries to send us mail is immediately stopped, which is fantastic.

Those features are the ones we use the most, and they're also the most helpful for filtering out the most junk. And a lot of that is done automatically, once it starts detecting our blocking patterns and the stuff we aren't allowing to come through. With the subset of those things that do actually get through, because the senders either found better ways to mask what they're trying to do or they're sending stuff from different IPs that weren't blocked originally, I can just go into the solution and block them. Including login time and getting to the screen, I could have an IP address or an entire country blocked in less than two minutes.

In addition, the UI is not extremely flashy, which is fine for the people who need to be in the online console and determine what gets blocked and what gets released. It's very straightforward without animations or graphics. It has tabs that you click on that say, "If you click here, this is what you're dealing with." The usability is fantastic. It doesn't give me more than I need so I don't have to drill down through 20 different windows before I get to what I want. I actually appreciate the fact that it's as simple as it is.

Another good feature is that you can see how much is being blocked based on date ranges.

The only thing that threw me off a little bit, when it first came out, was Pattern Filtering. There didn't seem to be a huge amount of documentation on how to properly use it. If you want to block the term "hot dog," it's pretty straightforward. You just select, "If the email contains this phrase, block it for everyone." 

But, if you want to block an email address with .com.biz, which seems like it's legit but that .biz at the end throws it off, you have to get a little more detailed regarding how you type out what the Pattern Filtering feature looks for. You can't just enter ".com.biz" because it will then block everything that has .com or .biz in it. It takes a little more regex coding.

If they had a little more documentation explaining how to use regex, or if they could include that inside of the cloud interface so that it generates regex code based on the parameters you input, that would be a lot more useful for people who aren't familiar with coding languages and HTML. When you use it for a while, you get used to it, and you understand what it is that the pattern filter is looking for, but a regular user who doesn't know anything about regex has to learn what it is which can be a little daunting for people completely unfamiliar with the concept.

I have been using TitanHQ SpamTitan for three and a half years.

I have never once had an issue where the software went down or stopped routing our emails. There has never once been an occasion where TitanHQ has said, "We're going to do maintenance," or "We're not going to be able to route your emails." In two and a half years, it's never stopped working once, not even for five minutes. It's one of the most stable solutions that we use, company-wide.

Scaling is extremely simple. When we started, they asked us how many users we would have. SpamTitan detects whether we are under that number of users. But it has never stopped us. We once went over the number of licensed users. We talked to them and said, "We added new employees, we need to up our license," and they did that instantly. There was no waiting and we didn't have to go through renewing the contract. We didn't have to change any settings and we didn't have to reroute anything again. They added more users and it just kept working. Scaling is super-easy, and the solution can accommodate as many people as you need.

With all of our sub-companies, we have about 150 users of the solution.

We use it literally every day for filtering everything. The cool thing about it is that once it's set up and it's running the way you need it to, you hardly even need to log in, unless somebody tried to send an email and it didn't show up immediately. If that email didn't hit the spam filter, then you just have to tell whoever sent the email to try again. Other than that, it just works.

In the future, if we open more locations or we hire new employees, we'll absolutely increase how many users are using the software because it's invaluable to us.

I come from an MSP background. I took over the director of IT role in this company when I started here. With companies that I used in the past, if there was an issue with something that was not set up right or it was not filtering correctly, you would have to either submit a ticket or call. You would wait on hold and hope that the rep who talks to you is either knowledgeable enough to help you or wait again to be transferred to tier-one, two, or three support, until somebody was able to solve the problem.

The best thing about support with SpamTitan is that if I have an issue and I email them, I will normally get a response in 30 minutes if it's not a serious problem. But if I call them—and I have never had a company do this before—I always seem to talk to the same people; not the team, but literally the same people every time. If I had a problem a couple months ago, and then I have a new problem, I'm talking to the same person that I spoke with months ago, and they're familiar with what's happened in the past and they remember my setup. It seems like the most personalized software support that I've ever experienced. I'm not constantly worried that I'm going to have somebody who isn't able to help me when I call. With TitanHQ, the person I call and talk to is the person that is solving my problem, every single time.

It honestly feels like the people who are helping me either use the software themselves, and have from the beginning, or they helped engineer and develop the software. They're able to fix my problem in minutes, versus several phone calls or having to worry about getting transferred around. That's awesome.

Positive

In a previous job, the company I worked for used Barracuda. That was an onsite spam filtering service. It was fine, although it took a lot more setup and a lot more hands-on work to get it to work the way that I needed it to. If there ever was a problem, either with the hardware or software updates, I would have to call somebody in support who knows what they're doing or wait for somebody to give me a callback and help me fix the problem. In a business, when you have people sending you contracts or sales orders and invoices and there's a problem that is stopping email from coming through, if you can't get help immediately and you lose those emails, it really hurts your company. I had issues like that with Barracuda.

Before Barracuda, we had something that was used to help filter spam and has since become Cisco hardware. It almost feels like the companies were too big to give customers personalized support when they needed it. It was as if they had grown beyond what their support teams could handle. With SpamTitan, I've never once had the feeling that they're taking on more than they can handle.

We looked at Barracuda and Cisco and went through a few demos. Believe it or not, we actually found SpamTitan through Reddit, via several IT channels that I was a member of. Somebody from TitanHQ answered a lot of my questions through Reddit and offered us a demo. We did the demo and it did everything we needed it to do, without a ton of input from us or having to spend days to get it set up and working. The fact that it worked out-of-the-box, meant we went directly from the demo to signing on with the company. We've loved it ever since.

The demo setup that we had tried to do before SpamTitan was insane. We did less to get everything working with SpamTitan than we did with all of these other companies' spam filtering demos. Demos are supposed to be easy and attract customers. You want to show people that your stuff works with the easiest onboarding possible. The only company that was able to do that and show us that their solution worked without a setup headache was SpamTitan. That's why we stuck with them.

It's one of the easiest setups that we've ever done. We just set our mail to route through SpamTitan and it auto-detected our email addresses. That's all it took. The software took care of everything else for us. There was no complicated setup. Our domain goes through the solution first. It detects the users that we have, sets them all up separately, and filters from there. We set up how strict we wanted it to be and let it learn over the first month. We manage everything through their website.

From the time that we were told to change where our mail is routed to, until it was actually successfully routing our emails to SpamTitan, it took about five minutes to set up.

Because we were unfamiliar with the software, we waited until our company was closed, and we weren't expecting any emails, to implement it. We did it on a weekend when we don't get a lot of customer emails. I spoke with somebody from SpamTitan and they told me where I needed to change our routing to. We logged into our domain, changed our MX record to route to SpamTitan, and everything else just took care of itself after that.

When we first started, there was a test mode and it would ask me, as the administrator, what was okay to let through. It would learn, based on my preferences, what it is that we were looking to block. After that first month of using SpamTitan, we now get a maximum of three false positives, company-wide, a week. Most of the time, the ones that get caught in the quarantine but that should have come through have a PDF attached or something has a really sketchy name, like a bunch of numbers, or it has "exe", even if it's not a .exe file but has the word "executive". But it lets us know that it was flagged so that way we have the ability to release it.

Not having to completely recover the company from a malware attack or from something that came in through email, and not having to worry about employees clicking on malicious links, are themselves, aspects of a return on investment. One malicious email with a bad attachment, or with a link that leads to a bad attachment, is enough to take an entire network down. 

Also, the fact that our firewall hasn't been working as hard since we got the spam filter, speaks for itself regarding how valuable the software is. 

If one software implementation can stop 90 percent of the problems in a company, when it comes to malware and malicious actors; if it can do that much and take the workload off of everything else in the company, then it's worth it a million times over.

And the time that we all save not having to dig through all the junk or worrying about whether we are going to click on something we shouldn't click on allows all of us to focus more on our actual tasks. We don't have to devote so much of our day to digging through and deleting junk emails, just to get to the stuff we actually need to do our jobs. That is also return on our investment. The amount of time SpamTitan has saved us is definitely worth it.

When we started with this company they had fewer features. Neither the geo-IP blocking was available, nor was the Pattern Blocking. But throughout the three and a half years that we've been with them, they've added them, and they have not increased our cost. They've not even asked us to sign on for additional features. They just added them to their product and they were available for us to use. Having the same costs that we've been paying and having new features added is awesome. They give you an update without charging you more for it. I like that a lot. It makes you feel appreciated as a customer.

If you're considering SpamTitan, get a feel for the software during the demo that they offer. If there is anything that you're not 100 percent certain about in terms of how it works or what its function is, call the support people and they'll explain it to you and make sure that you understand what it's supposed to do and how it works. That will let you know that the support people are there to help you, but it also makes sure that you understand the software that you're considering paying for. The demo will show you how much their software is actually able to do, while asking questions of their support staff will also show you how attentive and personal the support is. That way, you're getting the most out of determining if you want to actually use the software.

Lean on the support staff, because that's what they're there for. They will let you know that if you need anything, they're always there to help, no matter how small or big the question or problem might be.

The biggest lesson I've learned from using the solution is that I should have gotten it a lot sooner. The sooner you use the solution, the more time you'll have for everything else in your company.

Given all the spam filters that I've used, this is by far the easiest to use and the most detailed. At least give it a try, before you make a decision.