TitanHQ SpamTitan Reviews

We have it in front of Microsoft 365 for spam filtering.

SpamTitan's geo-blocking feature is very exciting. On my old server, we spent quite a lot of time building countrywide address blocks. Now, that is completely redundant with the geoblocking. To be fair, it's not just SpamTitan that does it. I see it in lots of places. We do that regularly on firewalls.

But if we're building a new system for people, we'll say, "Do you communicate with any high-risk countries?" If they say, "Yeah, probably. What are the high-risk countries?" we can say, "We have a list of what we considered high-risk, and we can block all of those in one tick." They will say, "Yeah, please, because we get a lot of spam from various countries." That's great. And I presume that it's updated fairly regularly.

When we implemented the geoblocking, it made an immediate and obvious difference to the amount of spam that was being quarantined. It reduced the amount of spam by more than 50 percent.

Doing geoblocking by IP is hard work. It's possible, but the nature of spam is that it's sent out by the spammers using botnets and VPNs to cover their tracks. There's a lot of to-and-fro in the war against spam, but knocking out a whole dodgy country is very good.

Also, when we talk to our customers about cyber security and they mention they have spam and viruses coming in through their email, we can tell them what we can do to help resolve that. We would then look with them at either the time savings or the cost savings, versus the investment they'd have to make in the SpamTitan licensing and say, "When you look at the benefits, they are going to be much greater than the costs. Why would you not do it?"

And once customers have that kind of focus when looking at the issue, they'll make a choice and they'll stick with it. They'll probably have it in place for years because it becomes "a part of the furniture." They take it as a given that they've got protection. They're happy with what it's doing. It's removing swaths of malware and nuisance emails and they're happy that it works.

When looking at our own organization, it used to be the case that people would be looking at their inboxes every day and clearing out junk. They could potentially spend an average of about 15 minutes doing that at the beginning of a day, and perhaps have a few more goes at tidying things up through the day. Before we were using SpamTitan, every person in our company would be losing half an hour or more, every day, just de-junking their inboxes. To take that down, now, to a matter of seconds through a quick scan of the quarantine or a report is really great.

And overall, it has definitely improved our spam catch rate.

One of the most valuable features is the opportunity to quarantine things. In addition, the option to have somebody manage the quarantine on behalf of users, or to let the system send out daily reports so that users can manage things on their own, are both very straightforward.

Slightly larger customers in particular have different requirements from those at the very small end. For the larger ones, applying global rules is difficult because, even within one organization, there are many teams, such as sales at one end and accounts at the other end. That means that the types of emails that each team is processing can be very different. If all you have is a solution that looks at every piece of email and applies the same types of rules, you don't get a very smart solution. Whereas, if you can do it per mailbox or per domain, like you can with SpamTitan, that means you are effectively able to configure it almost per-user, which is great.

The user interface is fine. It's fairly quick. Sometimes it's a little bit slow in loading a quarantine list, but it's nothing that's too painful or a problem. The user interface is very workable. In terms of the solution's intuitiveness, it all makes sense.

I have noticed that TitanHQ adds new features quite frequently. If I have one little feature request, it would be that they shout a little bit more about the new features they're adding. I haven't blocked them from sending me marketing emails and I wouldn't be averse to having more of them, particularly for the new features. That's really important because it gives us an opportunity to go to customers and prospects and say, "Look, this is our preferred product, and here is what they've just brought out now."

Also, false positives may be an area for improvement. It's very rare that we see false negatives, but false positives might be an area where I, myself, could put some more effort into looking at the settings. There are various settings that could probably be optimized. Perhaps that's something in the user interface that isn't hugely clear. There is a spam score threshold through which you can reject spam when an item has greater score than the setting. I wouldn't call it counterintuitive, but it takes a little bit of thought. Having set it up, it works very well, so I am happy with it.

Finally, a minor point is that I looked at another system that had the ability to deliver to multiple inbound servers, which is something I don't think SpamTitan does, although I haven't followed up by going back to my own installation of SpamTitan to see if could I set that up there. But it's not a big deal. Most people are not going to be doing really complicated things like having multiple inbound mail servers with completely different addresses.

We have been using TitanHQ SpamTitan for more than three years. We initially bought a three-year package and that was renewed a few months ago.

The stability is fine. I don't think I've ever seen an outage of any sort.

I can't see that there would be an issue when it comes to scalability. If the software is managing millions of transactions a day, it's not going to make very much difference if you go from two million to three million a day. I would imagine it is highly scalable.

We've had very little need to talk to tech support. That says it all. I'm very satisfied with how the support works.

But for partners like us, it's the ease of access to the company that is one of the key differentiators. I'm not sure of the size of TitanHQ in comparison to some of the others, but I'm a great believer in working with SME providers. Quite often, we find that the smaller providers are much more nimble in their relations with their partners and also with their development roots. Some of the huge companies are lumbering, clumsy organizations. While it's not that I'm on a first-name basis with all of the people in TitanHQ, because that's far from the truth, the relationship with them is a lot closer than, say, the relationship with Microsoft, which is a company that it's never easy to get close to.

To be fair and realistic about it, this is just one of the solutions that we have in our portfolio. Potentially, we could put more effort into looking at the marketing resources TitanHQ have. That connects back to what I said before, that I wouldn't object to having a bit more of a push from their side regarding new features and marketing initiatives. That would prompt me to take opportunities actively, as opposed to reactively from customers when they say, "What do we do about spam?"

Positive

We originally went with Microsoft’s built-in spam filtering but decided it was rubbish. We looked around for a better solution and chose SpamTitan.

Microsoft 365 is stable but it's just inadequate. It has typical, crazy Microsoft logic behind it, whereas SpamTitan looks like something that has been developed by people who understand the problem they needed to solve. Its basic technology is very much better than Microsoft's.

SpamTitan was very easy when it came to the setup and configuration and it's easy to use. It would make it an uphill struggle if it was difficult to configure. We do get situations with other products where "difficult to install" can actually be a complete showstopper. That does not apply to SpamTitan. It's very easy to install.

For example, I have a customer that has changed their order processing software three times during the relationship over many years. While the latest one that they have, which looks very slick and modern on the face of it, the installation process is absolutely horrible. Even to do things like configuring multiple users on one PC with this particular software, requires a complete, messy uninstall, registry edits, and then a reinstall for a different user. It will not accept having multiple configurations on one PC.

When I compare that with SpamTitan, which, of course, is not working at the PC level but at the network level, that problem is never going to occur. The ease of installation and use is important. If that long-standing customer came to me and said, "We're thinking of changing again. What are the top-three things to look out for?" I would tell them, "Well, this messy installation that you have on the current one is a showstopper because it takes so much time for our team to configure it, and that costs you money."

The closer it gets to plug-and-play, the better.

With SpamTitan, the deployment was trivial. It was very quick. Going from the starting point, where you've got Outlook on a PC talking to Microsoft 365 with nothing between them, through to having SpamTitan in between the two, took minutes. And that's only done once per organization. The benefits of SpamTitan can be seen as soon as you can measure them. It's not something that takes an awful long time to get up to speed. It just works, straight out-of-the-box.

It's a very good product and the pricing and licensing are exceptionally reasonable. TitanHQ's partner program is fine when it comes to partner profitability.

I do potentially have a question about the pricing policy. It works on the basis of billing per mailbox. I thought, "Oh, that's a bit weird," when I first looked into it. On a Microsoft setup—almost everybody we deal with has Microsoft 365—you can have a lot of aliases. In a very small company that has a dozen users, they'll have a dozen mailboxes, but they may have 50 aliases. The SpamTitan product looks at those aliases as individual mailboxes. At the end of the day, that doesn't really matter, because you can count what is the unit of measurement that you're going to use, whether it is a person, a domain, a mailbox, or everything that could be an email address. I don't mind, it works. It's just, perhaps, a slightly quirky way of doing it.

Also, when I did a couple of renewals recently, the salesperson who was talking to me might not have been quite up to speed with the products and the pricing. It took me a few goes, sending emails forwards and back, to actually get an order placed and to get confirmation of the price that we had negotiated. At the end of the day it worked, so it wasn't a problem.

Back in the day, I used to run my own mail servers using Mercury Mail Servers. That was effectively an open-source package which was very straightforward and very manageable. It also had 30 third-party bolt-ons, one of which was a Bayesian spam filtering tool. It would learn on the basis of the training that you gave it, which at the time, I thought, was very clever. These days, there is a lot of spam filtering that is not all that clever. There seem to be quite a few holes in it. But when I did an evaluation of SpamTitan I thought, "Yeah, this is exactly what we want. It has everything." It has filtering, quarantine, blacklisting, and malware protection.

It’s good to be a partner of TitanHQ so that we have something in our portfolio that we can offer to people. However, there's a lot of resistance out there, particularly at the SME end of the market. When we start a discussion about how they do their malware and spam filtering, a lot of people say, "Well, it's all built into Microsoft." We might then get into a discussion along the lines of, “Yeah, it's built into Microsoft, but it's not very good. And it doesn't seem to be getting any better as time goes by, and it's very awkward to use.” Yet, quite often, we run into people who say, "We don't want to pay for an add-on when we think that it can be done with other software packages." This is our challenge when we go to prospects, or to existing customers when we're discussing upselling to them: There is still quite a lot of resistance. It's just one of those things that we have to work to overcome.

My advice would be to come to our office and we'll show it to you in action. We can show you the stats and how easy it is to add things to whitelists and blacklists and  to adjust the parameters. We can show you all these cool features it has.

Using geoblocking for allowing exemptions based on a trusted sender's IP domain or email address is okay, although we haven't done much of that yet. I can envisage situations where potentially we could, but there are cases where I have a bit of a dilemma as to whether to block or whether to not block. China is a good example of that. We could do without getting an awful lot of the stuff that we get from China. But equally, one of our biggest customers is a global manufacturing business and they have a presence in China. I can't really say to them, "Hey, why don't you block China?"

We can always take the position of blocking or not blocking on a per-country basis. And then, if we've blocked and shouldn't have, we can just set up some exceptions and probably come up with the right solution. There's work to be done but that's true of a lot of aspects of cyber security. You've got to put effort into it and you've got to keep updating what you're doing with it.

I've yet to find anybody who would come to us simply on the basis that we provide SpamTitan, but it's definitely a very good value-added tool. For in-house use it's almost invaluable because it goes back to the fundamentals of how you do spam filtering and defense.

We use SpamTitan, in our role as an MSP, for all of our customers across the board. We set them up on SpamTitan to protect their emails, inbound and outbound. It will scan everything for spam, junk, viruses, dodgy attachments, and spoofing.

It's on the cloud. We have SpamTitan Private Cloud with two dedicated servers that live on Amazon AWS and they are only used by us.

The collaboration between us, as an MSP, and TitanHQ in terms of positioning us to acquire new business, is spot-on. I have meetings with our account manager every quarter to go through what's happening with TitanHQ and learn about new products that they're offering. They will also ask how we're doing and whether we have anything big coming up, to see what they can do to support us through it.

Their partner program is excellent when it comes to partner profitability. TitanHQ is phenomenal.

The solution has also helped to improve our spam catch rate and reduce our false positive rate, by at least 50 percent.

In addition, it helps save employees' time by not having to sort through junk and spam email. It just works. With SpamTitan we set it up and that was it. We left it to it to do its job and it does it. It's saving us at least four or five hours a week.

The aspects of TitanHQ's technology that help us acquire new customers and add value to our services are its ease of use and functionality. It's a brilliant product. It sounds amazing when you first look at it, and it does what it says it will do.

The key differentiator of TitanHQ for its partners is the Sandboxing Service. The email filtering will open up any attachments and run them through two antivirus sandboxes before they reach you. You can pretty much guarantee there's not going to be a virus in them. I've not seen anyone else do that.

Also, the solution's overall intuitiveness is fantastic. Everything, from our experience dealing with the people at TitanHQ, to setting the product up, where you can literally change every single setting down to the fine details, has been great.

The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement.

We have been using TitanHQ SpamTitan since December 2019, making it just over two years.

It just works. It has never broken in all the time that we've been using it. I don't think there are any other products we use that I can say have never stopped working.

We're close to our limit now, so I need to speak to them to increase it. But as soon as it starts needing more resources, it uses them automatically. We have about 2,000 users on it.

The biggest benefit of being a partner of TitanHQ is the support. We very rarely have issues, but whenever we do, it is sorted within minutes.

I've never known a support team, for any of the products that we use, to come back as quickly as TitanHQ's support does. I had a query with them a few days ago about another product that we're using, EncryptTitan. It wasn't a problem, it was just a question that I had, and within about 10 minutes I had my answer.

Positive

The solution that we used previously, Reflexion, was brilliant at the time, but they stopped developing it and it became a nightmare to use. It required constant work. The stability of SpamTitan versus that of Reflexion is a million times better.

The setup is as easy or as hard as you want to make it. We made it quite hard because we went through every setting and configured absolutely everything on it. But if you want to just pick it up and run with it, it's really easy.

It took me a full week, including moving all of our customers, to get it deployed.

In terms of the implementation process, I spoke to SpamTitan about it. I asked them what they advised. It was just a case of moving people off our old solution and moving them onto SpamTitan. I had to do it one customer at a time to make sure that nothing broke in the process. TitanHQ were really helpful through that process.

We've started reselling SpamTitan to another MSP. We provide SpamTitan to them and they provide it to their customers. We support it for them. We're like the middleman between them and SpamTitan. That creates ROI because it's like free money since TitanHQ do all of the work. We support it if that MSP has any issues, but because it just works, they don't have issues.

Compared to all of the others, including the solution we used previously, SpamTitan is cheaper.

We went through five or six options, including the big ones like Barracuda. And Sophos has a new product out.

With SpamTitan, you get a lot more control. And the support is amazing. It also has more features, such as the Sandboxing Service. Some of the others have started to offer that now but, at the time, it was only SpamTitan that offered sandboxing through two different antivirus products. And obviously, pricing helped.

They are constantly adding new products. SpamTitan is the way to go. I won't use anything else.

We use it to catch and to help reduce spam, malware, and viruses coming into mailboxes.

It's all on cloud, using their servers that are hosted on AWS.

One of the aspects of the solution that helps us acquire new customers, as a solution provider, is the ability to scrub inbound and outbound emails. The big selling point is that you don't send a customer a virus or some malware or grayware. We bundle it in automatically for all of our new customers. People don't have a choice. Most of our customers don't care which tools we use, as long as they're protected. When they ask, "Are we protected?" We say, "Yes." We have done our due diligence and that's why we picked SpamTitan.

One of the benefits of being a partner with TitanHQ is that their help has been responsive. Our new account manager is quite responsive and keeps us abreast of all the updates coming down the pipe from them.

Their partner program is good when it comes to partner profitability. We can make money off of them, on our margins. We can make money on what we sell.

And in terms of benefits for clients, we had a site with an on-premises Exchange that went down for three or four days. With SpamTitan's ability to spool emails, no emails were lost or bounced during that transition. That is one of the features that people love. But with everything going into Office 365, if that's down, there's nothing you can do.

Overall, our security has gotten better and spam detection has gone up.

Among the features that led us to choose SpamTitan are the 

• ability to lock down
• multiple layers of security they have built into it
• ability to scrub inbound and outbound
• higher-level SPF and DMARC capabilities that were not really built into our previous product.
  

The user interface of SpamTitan is fair, at best. They're coming out with a new one. The current one is a bit hard to navigate, and that was the biggest part of what made it a steep learning curve. It took three to six months to learn how to find stuff in there. It took us a while to ramp up everything. I would rate the intuitiveness as "low" because you can't find things. Now, I know where things are, but initially, it's a steep learning curve when we have new people come on board.

There are also some issues with false positives. And when 15 to 20 people reply to a mass email, either in-house or an external one, SpamTitan blocks them, which causes issues. They go into the outbound quarantine, where users have to go in and manage it. That becomes a false positive, although it's actually doing what it's supposed to. But it can be annoying to the end-user.

In addition, the problem with the daily quarantine report is that our customers can't whitelist or blacklist based on it. That is a feature that may be coming out. There was an Outlook add-on, a toolbar, but that doesn't work reliably across different versions of Outlook, or even the same versions of Outlook.

The biggest beef we hear from customers is that they can't manage it right from the email. They can do an "allow" from the email, but they can't block a spam email without the toolbar or logging into the portal. That means they have to go through multiple steps and that's the part that they don't like. We hear that a lot. With other solutions, if I get a junk email I can open it up and at the bottom there will be a footer that says "block." That's not available with SpamTitan. We try to have customers look at the daily report, and they can allow right from the report, but they can't block. They have to go through multiple screens to block an email, without that Outlook toolbar, which has had issues. TitanHQ is aware of all of this.

I've been using TitanHQ SpamTitan for a little bit over two years.

The stability has been very good. We have a cluster of two servers so that if one fails, the other one picks it up. Clustering was one of the key features we wanted and was something that wasn't offered by other providers. We didn't want to go through the downtime thing again. That's why we have the cluster. Stability is of incredibly high importance to us. People rely on email every day for orders, processing, and communication. If it's down and not able to do its job, companies and people can't do their jobs.

The scalability is strong; very good. We have about 600 users. We'll continue adding new customers to SpamTitan. We already have a lot of this stuff in our firewalls and other spots. In terms of increasing usage, at this point, it's just status quo and using what they have. And we'll review some of their add-ons later.

We have probably pushed almost 5 million messages through SpamTitan.

Their support has been very responsive and helpful. The only issue is that support is located in Ireland and we're in Portland, Oregon. The time difference has been a challenge at times. It's not their fault, but when you need immediate help sometimes somebody is there, if it's an immediate or a system down.

Their tech support is very good compared to the support provided by companies with competing solutions. That's an important aspect.

Positive

We switched from a previous vendor, Reflexion Networks, that was bought by Sophos. They then had an outage for over a week or so and we decided to move. Another reason we switched was that they hadn't done any dev on it in years. They were sunsetting the product and they weren't bringing out any new features. When Sophos bought them I believe they were going to migrate everybody to their platform and we didn't want to move to Sophos at that time.

It was difficult to set up. It just wasn't intuitive. And the sales guy we had sold us pie in the sky and we had to deal with support quite a bit. There were a lot of tickets and a lot of initial frustration about why things weren't working. But once we cracked the code for a couple of customers, then the rest were a lot easier. The first three or four were rough.

That's why a better interface would be helpful. They're aware of the fact that they were taking everything any partner wanted and jamming it into the old interface. It went probably from a "Toyota Camry" to a "Ford Expedition" hauling a trailer. That happens in software development. They're supposed to be streamlining that. And that's the part that's hard: finding things. When you talk to support they say, "Go here," and then you think, "Oh, there it is." The interface isn't intuitive.

I don't feel we were onboarded very well. It was like a hodgepodge of answers from our sales rep and customer service. There was never a planned onboarding process. What wasn't there was a statement like, "We'll walk you through everything you need to do." A better onboarding process would be best for new partners. They should walk new partners through the first couple of setups.

There was also the issue of helping our end-users and customers understand the changes that we were making and the different reports. 

But since we got it set up, it's been fine with no issues. We have two people who are responsible for the maintenance of the solution, a network engineer and our help desk central services.

The first couple of setups took at least a week, including the settings and all the other stuff they had to have us add into Office 365. Now, it takes us an hour to set up a new customer.

We have seen ROI from the solution. The price point is right and we're able to make a margin on it. We're actually making it profitable, rather than breaking even.

The cluster was an additional cost. We had to get some more licenses to get to that level. It's well worth it because it means peace of mind for everyone.

We researched and demoed several solutions, and TitanHQ came out of that on top. We looked at Barracuda, SonicWall, and Zerospam. We went with TitanHQ because of the price and features.

TitanHQ's key differentiators, for its partners, are the pricing and support.

I use TitanHQ SpamTitan for email security. I recommend it to customers to protect against spam and unwanted emails.

SpamTitan has reduced phishing attempts and improved threat detection by identifying emails without body content as spam. Its gray listing and threat intelligence have strengthened our email security and reduced unwanted emails.

The gray listing feature is most effective for filtering unwanted emails. The AI technology is improving email security by enhancing spam detection capabilities.

There needs to be improvement in response time due to the requirement of going through the ticketing system, which can cause delays. Additionally, the pricing model could be improved for larger companies as scaling up becomes expensive. Including link protection in the existing licensing would be beneficial.

I have been using SpamTitan for two years.

SpamTitan is stable.

It is scalable, but when scaled up for larger organizations, it can incur additional costs. It might not be suitable for companies with large numbers of employees.

Technical support is fine, but improvements could be made in response time since there is no direct call-in support.

Positive

I previously used AppRiver but switched to SpamTitan because it was rated highly by Gartner and had favorable pricing.

The initial setup is straightforward, involving sending MX records. It usually takes about half an hour.

Deployment does not require many people. A single IT professional can handle it.

SpamTitan's pricing is competitive, being one of the least expensive compared to other vendors. The approximate cost is around $7000 USD. There are no additional costs required for maintenance or support.

I evaluated all the basic features of human security solutions before choosing SpamTitan.

I would not recommend it to multinational corporations (MNCs) due to potential delays in email processing as emails may be held in queues. A newly updated interface requires getting familiar with its functionalities. An integrated link protection feature would be beneficial.

I'd rate the solution nine out of ten.

I needed spam filtering and drift filtering with respect to my email. Nobody wants to go through their mail every day and throw away as much junk as I was throwing away at that time.

It helps save me time because I don't have to sort through junk and spam emails. Every time I open my email and there's that much junk, it can take two or three minutes to figure out what's junk and what's not. Plus, there's throughput involved. The spam is using my resources to get into my system to begin with. I would estimate it saves me an hour per month.

I can't tell you the number of times that their web interface has saved me. I had server issues but I still needed to be able to look at what emails I would have received if my email server had been working correctly. SpamTitan has a reporting functionality that showed me what emails would have been sent. I could actually see the content of those emails. For me, several times, that has been a real lifesaver.

The solution has a lot of automated filtering based upon metrics that I'm sure it receives from others or from some mechanism unknown to me, so I wouldn't be able to employ those mechanisms myself. I'm sure that there are other companies out there that block, based upon rankings that they get from SpamCop and organizations like that. I'm sure that SpamTitan has that all built into what it's doing, so I don't have to worry about it.

Because of the nature of my business, and because I'm a contractor, I get an awful lot of organizations that are spammy in nature with respect to trying to recruit people. SpamTitan is a little more aggressive than I'd like it to be with respect to filtering some of those out, especially when I'm looking for a contract. But it's easy enough because I can go into the quarantine area and say, "Oh, this guy I want to look at, that guy I want to look at," and release them and unblock them if I need to. But for the most part, I would rather have them be more aggressive than be less aggressive.

I've been with TitanHQ SpamTitan for about five years.

SpamTitan's stability is awesome. I've never had a situation where it wasn't working or it wasn't working correctly, even one time, the whole time I have been a customer.

Scalability is not an important consideration for me, but I'm sure it's as scalable as it needs to be. These days with clouds and containerization, things automatically scale. Even when they break, they automatically replace themselves with another container. I'm sure they're doing all of that. Otherwise, they wouldn't have the uptime and the lack of any notices being sent out saying, "I'm sorry, SpamTitan's going to be down from this hour to that hour." That just never occurs. It's always there. It's like the sun.

When I needed to configure it and set it up, their support was just unbelievably good. They helped me extensively.

I own a Lexus, and the reason I own a Lexus is because I used to own a Toyota. One day I took my Toyota into a Lexus dealer, because they had both Lexus and Toyota. My Toyota 4Runner, which is what I had at the time, needed some kind of an alignment and they gave me a Lexus loaner. The way that they treated me with respect to customer service absolutely convinced me that I would soon be driving a Lexus home. I bought a Lexus that weekend.

I really appreciate good customer service. I think it's probably the primary consideration that I have, other than the need for the product that they offer.

I'm a computer architect and I do my research. I didn't even have to look at another provider. I went to SpamTitan and looked at what they had available and their product offering was a comprehensive solution to fit my needs. I looked at the pricing and it seemed reasonable. As soon as I started working with them, the support was unbelievable. In the whole time that I've needed this type of solution, I've never even gone to anybody else. I was just completely satisfied.

Their customer support was just top-notch. The guy was understanding. He helped walk me through some processes at the time. It was a long time ago when I needed that level of support, but it was comprehensive, caring, understanding, patient, the whole nine yards. It was great. The guy was just completely knowledgeable about everything. In fact, he took the time, as we were going along, to explain certain things to me that weren't completely clear. I couldn't rate him better.

Positive

My previous spam filtering solution was Microsoft, so whatever they were doing was inside Outlook. I didn't really like the rules that were set up. SpamTitan, compared to Microsoft, is massively better. The kinds of rules that I had to keep creating, and the way that the rules are structured with respect to Microsoft, were difficult to deploy.

I needed their help more than once. I started out with my single domain, WeAreUSS.com. I did not have IP forwarding going on through them. I had another domain or two that I had registered at one point in time, so when I brought my other companies on board, I needed to interface with TitanHQ to confirm the configurations that would be required. If I'm not mistaken, they actually assisted me with my server configuration regarding DNS records and Active Directory entries.

The first time, it took a little longer, but it was probably less than a day. I worked remotely with a guy in Texas for that entire episode and it went well. Because it was the first time, there was more involved. Then, when I switched to No-IP, it might have even been the same guy that I worked with, but it was equally as efficient.

Obviously, if you want certain things to happen in certain ways in a computer environment, there are always setup and configuration. You have to understand each one of those configuration points in order to employ it correctly. I even used the online help for a lot of it, and that was good as well. There were examples for a lot of it.

For the average person who is going through the process, they need to understand those configuration points and the impact that they have on their business. There are a lot of options, and there needs to be. It's like when you buy a new washer or dryer these days. There are 37,000 controls. You don't just put it on hot or cold. The more control that people have over things, and of course, if they understand what those controls do, the better the outcome because there's more specificity.

I'm actually in the process of renewing with SpamTitan, but I'm having difficulty achieving that. I'll get it figured out. I'm in communication with them. It's just that the person who needs to respond to me is being a little slow in responding.

When I deployed SpamTitan, it was only $120 a year, so it was affordable. This time when I want to renew, they gave me a quote of $500 a year, and I'm telling them, "Hey, wait a minute. In one year you went from $120 a year to $500? This isn't working." They recently gave me a quote, as little as a month ago, that said it would cost me $120 to renew. But then they sent me another reminder and I clicked on the link in the reminder and it took me to a site where it just said pay $500.

The subscription thing is the first time that I've ever had any real issue.

I can't imagine any way, given my needs, that there could be improvement in the solution. I know companies try to find additional things that people need so that they can provide more value in their products, and SpamTitan has been actively doing that since I got on board with them. Most of the areas that they've changed were augmentations that other people needed but they were beyond what I needed.

There is a lot of stuff that's really cool. When I log in to the interface, it allows me to log in on three different levels: domain administrator, group administrator, or as a  regular user. So they have even optimized the login process. There is functionality for giving other people different roles, but I really don't have the need, because I have a one-person business.

I would recommend to everybody that they use this solution. If they have a need that is similar to my need, then I would tell them, "Hey, this is the company to use, period." I've never given them a rating of less than 10 out of 10. They're just that good.

SpamTitan filters all incoming mail. We don't allow anything to come into our mail server without passing through SpamTitan. It filters out malware, spam, and any other email-based threat. It's a SaaS solution that's entirely on the cloud. Everything is redirected from our server to the SpamTitan servers.

They do the necessary filtering and pass all the safe emails through to our server. Our servers are configured to only accept IP connections from three or four IP addresses that are specific to SpamTitan, so nobody else can get into the mail server.

Our system consists of two physical servers and several virtual servers. One box is in the office, and there's a backup server at my home. The mail server just happens to be my home. We have about seven or eight end users, but each user can have multiple accounts.  

For example, we have an account for receiving special categories of mail that are placed in a designated folder. In other words, we create accounts that are associated with individual people. We have an online credit card processing company, so when they send emails, it goes to an email address called info@wegmanlevin.com. When it arrives here, it gets split off into a separate folder.

SpamTitan reduced the spam and malware that gets to our Outlook clients. The prior solution we used didn't do that great a job with malware. I don't know if the time spent sorting through spam has changed compared to the previous solution. 

However, sometimes malware would get wrongly classified as spam. Some emails that used to get through were flagged as spam, but it actually turned out to be malware. That should never have gotten through at all. It should have been blocked or stripped. In some cases, malware infected people's systems with the previous solution. 

I like the ability to go online and view mail that's been quarantined. SpamTitan lets you look at the mail and decide whether you want to release it or not.

SpamTitan doesn't quarantine when it blocks things based on the remote block list or greylisting. It just deletes the email. When I try to look at these blocked items, it tells me they're gone. RBL or greylisted items aren't saved, so you can check them. There may be a setting somewhere that I haven't seen. 

We get some false positives sometimes. Once we spot it, we can add the sender to the safe list. Then it's no longer a problem. It seems kind of random at times. For example, I got an email last night from the fraud department at Chase Bank informing me that my card had been compromised. It was flagged as spam, so I logged in and released it. It's a balancing act between a spam solution that's overly aggressive or too loose about letting spam in. I think SpamTitan falls on the aggressive side, but it's usually not enough to cause any problems.

I would also like more control over reporting. The reporting is limited to once daily. With the old product, we could get reports multiple times during the day with all the emails quarantined since the last report went out. We had one report at 8:00 a.m. to tell us about all the overnight traffic. We'd also get notifications at noon, and 5:00 p.m., just before people went home.

Over the course of the day, only a few hours would pass before we reviewed a quarantined email. SpamTitan sends its report in the middle of the night, so something can be trapped there for 24 hours. There's a workaround. If somebody tells you an email they were expecting hasn't come through, an admin can go into the portal and release it. That's a hassle. 

Also, there's an attack where a hacker generates emails with the correct domain name but hundreds of different user names. SpamTitan bills by the number of users, and they don't allow you to distinguish between real users and bots. I think I have a limit of around 30 or 35 users, so if somebody hit me with hundreds of phony names, I would get reports generated for each one of those fake accounts and be billed for it. It hasn't happened, but it could. I'm not crazy about that aspect of it. I think it would make a lot more sense if I could give TitanHQ a list of all valid email addresses and tell them to bounce any other email addresses.

We have been using SpamTitan for about a year and a half. 

We haven't had any issues with stability

We're a small law firm, so I haven't had a reason to scale up SpamTitan, but I assume I could if necessary. It's not likely to happen in my business. If we doubled in size, that would mean going from seven to 14 people. I'm sure that wouldn't present an issue for the software. However, if we had hundreds of employees, I would prefer an on-premise hardware solution.

I've never had a problem that required support, but I contacted TitanHQ support initially with questions about how to tweak some settings. I rate TitanHQ support nine out of ten. 

Positive

We used SurfControl, but the version was no longer supported on our server. We originally ran this on the Windows 2003 server, but the product wouldn't install when we upgraded. When we approached the vendor about newer products, we found that all their latest solutions were online and a lot more expensive than SpamTitan, so I started to shop around.

I set SpamTitan up by myself. It was straightforward once I conceptualized exactly what we were doing and the way we were deploying this in the middle of our mail delivery cycle. We have updated the configuration by adding more domains since the original implementation and it was easy.

If it blocks one piece of malware from getting into my system, it has probably paid for itself several times over.

The cost of SpamTitan is reasonable for what we get out of the solution. 

I don't recall the names of all the solutions we evaluated,  but looked at Barracuda and a couple of others. We felt that SpamTitan was the best fit, given the size of our operation, monthly costs, etc.

I rate SpamTitan eight out of ten. It's a great option if you're a smaller organization that wants to keep spam and malware off your system. A larger organization may wish to consider the on-premise solution TitanHQ offers because of the licensing issues and limitations on reporting. I recommend that if it's cost-effective for your organization.

We use it for all our companies to essentially filter and secure our email. 

We have about eight companies who are using it, but they are all under one umbrella. It is one system the services multiple locations, so we access it internally through our corporate location where we have about 130 users who are licensed.

It is nice to have something in-between the Exchange Server. I can do maintenance on my server and still have everything coming through. For the most part, I trust the amount of spam that is being caught. It is very accurate, which is the best way to go. I think they claim 99% emails, or something like that, will be flagged. It is pretty close to that. I don't know if it is exactly 99%. However, for the most part and from what I have seen with other spam systems, it does a great job at trying to catch spam email. We have tweaked the rules over the years to help make it better for our business.

If it can stop all the garbage from getting through, then it is definitely a time saver. It is more about protecting our employees than anything. We just want to make sure that we can do everything that we can do to try and prevent people from clicking on bad stuff or having to deal with bad stuff. It is easier to prevent it from coming into the network.

The new Link Lock feature seems to help protect us a bit better than before. We have been pretty happy with it. The Link Lock feature is probably one of the better ones that can help better protect our end users. I know that they are still working on it, so there are some challenges here and there. However, for the most part, the features and functionality are pretty awesome.

It is pretty easy for us to use, add new features, and add licenses.

We use the geo-blocking feature to block by certain country domains. There are a chunk of regions that we just outright drop as soon as they hit the server. This reduces our spam intake by 5% to 10%.

We block .ru, because we have had a huge intake of spam as well as stuff from Japan. Since we don't do anything in those countries, there is no reason for us to be getting email from them. That is why we do it. We just don't have a need for emails to be coming in from those locations.

The geo-blocking feature is easy to use. Some of the users can waitlist. Then, on the admin side, we can also add stuff to completely allow a top-level domain, if we know that we are having some issues with them, and they haven't quite fixed their stuff. It is very easy to do that and use it.

One of the things that I have been asking them to do is add the ability to scan a domain's age. It seems like the majority of spam right now have been registered with brand new domains. They are utilizing and abusing them for two weeks until they make it onto all the blacklists, then they pick a new one. They just move on. So, if we could scan a domain's age, and just say, "Outright block domains that are less than two weeks old," then it would make SpamTitan even better. They absolutely should be doing that. I would love it if they would do that.

I have been an avid user for seven years.

My server has been running non-stop for 675 days. That is my up-time right now. It is very stable, running on a small cluster.

It is very lightweight on the maintenance side. I am in on a daily basis just to monitor it, but generally speaking, it takes care of itself. You don't really have to do a whole lot unless you encounter an issue.

I have seen that they offer MSP and ISP offerings, so I see no reason why it wouldn't be very scalable. However, I have not personally used its scalability.

The support is pretty fantastic when I have had to deal with them. They are easy to use and get in touch with. They resolve things pretty quickly. There are some things that they can do in the background, if their software can't exactly do what you are looking for; they can tweak and modify stuff for us.

I have only ever had one or two issues where I felt like I wasn't getting an appropriate answer, so I ended up opening a phone call ticket. I called in and spoke with somebody, then I was able to get a resolution pretty quickly once I voiced my concern with the solution that was provided.

We are very satisfied with the support. I would rate them as nine out of 10.

Positive

All this stuff was coming through Exchange and it wasn't cutting it as an anti-spam. So, we picked SpamTitan after reviewing a couple of different products. Our decision was mainly based on features and functionality as well as price point and flexibility. 

The initial deployment was straightforward.

It took the appropriate amount of effort to set up and configure. It would be nice if there was a bit more guidance in some of the stuff or maybe a hand-on approach for new customers. That might be a good idea. 

I did the setup by myself.

We set it up in-house. We just slowly tweaked things as we went along, opening a support ticket as need. Then, they would make recommendations based on our issue and tell me what I should or shouldn't be doing.

We have seen ROI. We continue to purchase it every year.

It has reduced our false positive rate by 90%.

The price point is still of a reasonable nature. It is reasonable for the services that they offer. They are very reasonable, and that is one of the factors why we decided on SpamTitan a long time ago.

We recently added on the new Link Lock license.

We also looked at Barracuda.

It is a great product for the price point that you are getting. It has a fantastic value. I would highly recommend it.

SpamTitan is an eight. It is very good. There are small points that they could improve, but they are good at what they do.

We use it in our email flow against spam and other unwanted emails.

We are a company that provides video interpretation for the deaf and the hard of hearing. We also do in-person and relay services. Communicating with that large percentage of people relies heavily on email. We need to ensure that we have a good, solid way to filter out any unwanted emails or spam.

We're very pleased with SpamTitan and the functionality that it has given us.

It has saved us money and time. First, it's catching things that might otherwise have gotten through in the past. That was when we were working with a different solution that didn't put emails through two antiviruses before they got to our system. Any suspicious or malicious activity that's being caught in our system isn't coming from email. When you get viruses, it's very costly, and that is where it has saved us time and money. The suspicious links aren't coming through anymore and we don't have to warn people not to click on them.

Before, we would go through tickets that said, "We got this," and I would look at those tickets and wonder, "Did they click on the link?" It would end up being a phishing email and we'd have to scan our systems. We don't get those anymore. That means it's not just saving employees time, because now they don't have to put in a ticket when there is a link in an email. It's also saving time for all of us who are administrators of the spam solution because we don't have to investigate and put a block in because it has already been filtered out.

I don't know what the percentage difference is between our spam catch rate now and what it was, but I know it is very high.

We have not given our end-users access to the portal. If they have spam issues, they put in a ticket and one of our admins looks into it for them in SpamTitan. It's worked so well that we've hardly had to do that. In the last year, we may have had to go into SpamTitan half a dozen times, whereas before, we were getting those kinds of tickets and having to go into Barracuda at least four to five times a week.

One of the features I really like is the layout of SpamTitan.

It also gives us more control over the spam functionality. We were able to customize the emails for our end-users. Branding things is very important. It makes it so easy to manage and change, as we've merged with other companies and we're now using a standardized name. There are some more changes coming up and, from what I've seen, it looks like making those changes is going to be very simple to do. I really appreciate that.

It took some adjustment and some getting used to when it came to where to add the users and the general layout. It wasn't very logical or intuitive. That functionality was under the Anti-Spam Engine instead of Domain or User Policies.

It could be a cultural thing. I'm in the U.S. and the solution comes from Ireland, and cultures are very different in how they label things. It wasn't very logical for someone in the U.S. in terms of the labeling of the tabs and finding where to do things. We also came from a tool where things were labeled a little differently. But once you get used to it, there are no problems at all.

It would help if we could customize it a little bit. But that issue is so minute.

I have been using TitanHQ SpamTitan for about a year.

The stability of the solution is a 10 out of 10.

It's very scalable.

We have a couple of thousand users and we've deployed over multiple different domains, all going through SpamTitan. The fact that it's so easy to put a new domain into the system means there's no problem with the scalability at all.

TitanHQ's support has been phenomenal. Not to downgrade anyone, but when we would contact support for our previous solution, we wouldn't get any response. It took six to eight weeks to even get a response. With SpamTitan, we get a response within an hour or two.

You don't have to wait and wonder if you're going to get the attention you need. They're on top of it. Even if you don't get an answer right away, they still respond to you so that you know you're on their radar.

I would rate their tech support a 12 (twelve) out of 10. They could definitely teach a lot of people about soft skills and customer service, because they're wonderful.

I've only had to contact them twice over the last year because the tool runs so well. One of those occasions was because of the security certificate issue and we just needed a little guidance. The second one was to get on their radar to make sure that the specific KB articles were applied and they reassured us they were. And when we checked, they were. They were just simple questions.

If you compare their tech support to that of other solutions, they rank among the best. I've had to contact tech support for Cisco, for Zoom, and for many other solutions. Even though Zoom has rated fairly high, SpamTitan is still higher. I would give Zoom a seven or an eight out of 10, but SpamTitan is definitely way above that. I have not come across many solutions that have come close, even outside of spam solutions, other than CrowdStrike's technical support. They do get back to you, but they're still not at the top of the game. SpamTitan's tech support is at the top of the game.

Positive

Initially, we had Barracuda but it didn't give us all of the features we wanted and they also upped the price by four to five times the rate we had been paying. It also wasn't user-friendly. They had not changed its interface in so long that it was archaic. In addition, it took more time when we needed to block something. With SpamTitan, you just put it in and it's done. Barracuda wasn't as easy to work with as SpamTitan is.

I started looking for alternate solutions.

I found SpamTitan, which had actually been around longer than Barracuda. It had better reviews and more features that we needed and functionality that we wanted, for a reasonable price.

It's also light on the maintenance side.

I led the deployment and the only bump in the road we had was with deploying the security certificate. When we reached out to TitanHQ they gave us direction and it was resolved within two hours. The bumps in the road weren't because of SpamTitan and they really quickly gave us direction and we just ran with it. All in all, it was very simple to get everything deployed.

We did have a person at TitanHQ who worked with us. When we did the actual deployment, we had a meeting with that person and it went off very smoothly.  It was after the fact that we found we had an issue with the security certificate and that's when I contacted support.

I was on the deployment call as well as the person who manages our cert and our Exchange Servers, our director of networking, and our CIO.

I can guarantee you that we have seen ROI if only because it's blocking the phishing links. That one piece alone saves time and money. Instead of the long and complicated process of having to investigate a link, company-wide, to make sure that it didn't go anywhere, I've dealt with just one instance since we put in SpamTitan and it wasn't a real phishing link. It was just something we needed to block so it wouldn't annoy people. 

The fact that it's catching phishing links is one of the biggest benefits. If somebody were to click on one of those links, not only could they bring in a malware infection, but they could give people access to our data.

I love the pricing of SpamTitan and they don't price gouge. 

The reason that they can be so reasonable with their cost is that they don't have to spend a lot on support. It's such a stable product that you're not needing to contact them that much. If their customers don't need to call support every other day, they can give them a solution that is cost-effective.

As a company, our rates are controlled by the government. The fact that we're able to get a solution of this magnitude that we can actually afford means anybody would be a fool not to do it.

We narrowed it down to three options: Barracuda, SpamTitan, and one other. 

My advice would be "Do it." It's simple. If you want a spam solution that, number one, is going to work, this is your solution. And if you do have issues, you're going to be able to reach someone to get them taken care of without question. You will have very little to do once it has been implemented and it gives your environment a lot of security. What you want to do is use SpamTitan.

This is a phenomenal solution.

The reviews I read about SpamTitan where people would talk about all the good things, and that there are no negatives, are factual. They are that good. It's just wonderful.