TitanHQ SpamTitan Reviews

We use it for spam filtering.

The fact that you're able to customize the program on an individual basis has been very helpful. That means I don't have to get involved with blocking certain things unless they are a common denominator among all our employees. If something keeps showing up, I'll get several requests to block it company-wide. Otherwise, the users can get in there and do their own thing and I don't have to worry about it.

It has definitely saved employees' time by not having to sort through junk and spam emails. We've turned it off a few times because we were having some issues or we had to change our mail server and, all of a sudden, people would say, "I got 50 spam messages." SpamTitan is definitely doing its job. It is probably 20 to 25 percent more effective than our previous solution.

SpamTitan is catching a little more than SonicWall did. It's about 10 to 15 percent more effective in that aspect. And the fact that it's a little more customizable has certainly made it a better solution.

It has also reduced our false positive rate by that same 10 to 15 percent. Nothing is perfect. You're always going to have a few that get through or that get blocked when you don't want them blocked. You just have to watch it and teach it. The longer we've been using it, the more refined we've been able to get it.

It gives our users the chance to interact with the program. They can decide if there are things that are junk mail that they don't want to be messing with, on an individual basis. Of course, I can always override that or control it from a company standpoint.

We use the geo-blocking feature to block a few countries, but for the most part, we leave most of them open. We deal with manufacturers that have office locations and factories in many countries, including Russia and China. But we'll block something like Afghanistan because we're not getting any business from Afghanistan. The geo-blocking may not have reduced our spam significantly, but it does block some.

I've been using TitanHQ SpamTitan for just about a year.

It's extremely stable. We've never had a failure such as their servers going down or anything like that.

It's probably very scalable for a larger company. I really only know it from our small company standpoint, but it would appear that it would work for a company of tens of thousands.

We changed to a new mail server and we had some issues getting SpamTitan working on the new one, from a traffic standpoint, IP-wise. It wound up being a port that we needed to open up that wasn't open. I went back and forth a couple of times before we finally figured out what the problem was, but once it was fixed it worked fine.

The engineer I was working with was obviously very knowledgeable and thorough, but he was probably used to dealing with IT people who deal with this stuff a lot more frequently and spend a lot more time with it than I do. Sometimes, they need to dumb it down a little bit and talk to their audience. They shouldn't assume that everyone is a subject matter expert.

My experience with SonicWall's support was pretty similar, although I've had fewer problems to deal with using SpamTitan than I did with SonicWall.

We were having problems with spam. We were using SonicWall and they had issues with a release that they brought out last summer. It wouldn't work with our server and software combination. They tried and tried and then I got tired of waiting for them to fix it. I went hunting, came across SpamTitan, and it seemed like a good fit. We've been using it since then.

With SpamTitan, our users have more access to their spam email than they were used to. We were limited with SonicWall. If you didn't get to your spam within three days, it was gone and you couldn't figure out what you missed. If you were on vacation, sometimes that would be a problem. SpamTitan doesn't have that problem as it can store stuff for a longer period of time. I believe it holds emails for 30 days. I can change that as an administrator, but I also have to be aware of the amount of junk mail that people get. Spam can really fill up a server pretty quickly, so you don't want to keep it around too long.

A frequent problem with SonicWall, because of that three-day limit, was that once a user had passed that, I had to get involved. If a customer wrote to one of our employees saying, "Hey, did you get my email?" I'd have to go find it. I don't have that same problem anymore. It has been greatly reduced.

In terms of the amount of time required to sort through unwanted junk and spam emails, SonicWall and SpamTitan are similar. You still have to go through your email and see which ones are junk. SpamTitan might be a little quicker because of how often it reports back.

SpamTitan is also an improvement over the SonicWall solution from a filtering standpoint. It is a win-win. In some ways, it was nice SonicWall did fail because we have a better solution now.

We had to disable the SonicWall version, which wasn't hard to do. Then we had to insert SpamTitan into the picture. It took a little bit of time, but not that much. It isn't something I do every day. I'm not an IT guy who deals with that on a regular basis.

It was pretty much straightforward, with a couple of minor issues. We couldn't get it to work and it turns out we had some bad IP numbers. They had given us an older version from the demo and they said, "Oh, we should have given you new ones when you bought the product." That was a minor glitch. Their support was good over the phone and they got me pointed in the right direction and it's been working since.

We discussed hosting SpamTitan in-house, because we had SonicWall in-house, but in this case the cloud solution seemed to be a better fit for us.

It requires very little maintenance. In the early stages it was more because we were refining the program and what it was filtering and not filtering. Now, there are probably weeks that I don't even look at it. There are times when I'll get a comment from one of our users who says, "Hey, can you do this?" or "I'm having a problem," and I might look at it then. But if I spend 15 minutes on it in a week, that's a lot of time, at this point.

We do see a return on our investment. It's not a lot of money, but we do get some return because people aren't wasting their time with junk mail and I'm not wasting my time trying to filter out more things because users are able to do that on their own.

One user is the same price as 50 users and there isn't a discount until you get to about 500 users. From a small business point of view—we're 30 people—there should be a price break before you have 500 people. Small businesses don't have a lot of money.

I looked around on the internet. There wasn't a particular solution I was looking at. I read a review about SpamTitan and that's the one I remembered. I liked what I read, it seemed pretty straightforward, and that's what we went with.

I looked at Proofpoint and a few other things, but a lot of them are designed for companies that are very large or at least medium sized. We're a small company and I wasn't going to spend tens of thousands of dollars. We don't have that in our budget for spam filtering, and SpamTitan was a lot more affordable.

We really haven't been looking at anything else, because we've been happy with the product. I like it and we're up for renewal and we will be renewing it. You're not going to renew it if you don't like it.

Almost all of our email spam filtration goes through SpamTitan.

Most, if not all of our customers, benefit from SpamTitan because of the way it eliminates really dangerous spam. It is called “vaporizing.” It will vaporize bad and very dangerous spam so that our customers never even see it and there's never a chance for them to click on something that could potentially be dangerous or hazardous to their networks. It's a very nice security feature for us. People are still mostly the problem when it comes to becoming exposed to network vulnerabilities and SpamTitan takes some of that responsibility away from them.

When it comes to our organization, as an MSP, I have a handful of techs who work with me and, because the interface is so intuitive and simple, it has made training them very easy and quick. In addition, because TitanHQ’s support is so fluid with their own product, they're able to get us the answers we need and we're then able to implement fixes for customers.

Out of the gate, it takes a little fine-tuning to get the numbers right, but it definitely saves time for our customers’ employees because they don’t have to sort through junk and spam emails.

The big aspect of TitanHQ’s technology, when it comes to acquiring new customers for us as an MSP, is the way it sandboxes all incoming email attachments. That feature allows an email attachment to be run as if somebody had opened it, without causing any threat or concern to our customers' environments. The solution can open the attachment, run through it, and make sure there's nothing malicious about it. If there is something malicious, it destroys it. If there isn't, it passes it on. 

On average, it does that in less than a second and that means a customer never feels that something is scanning their attachments. Nobody is going to notice a one-second lag in email delivery. It provides a lot of security and peace of mind for us, but it doesn't bother or interrupt a customer’s day-to-day functions.

The customer-facing panel, what the customers actually log in to, is where they can release spam email, or allow and block email addresses or domains, was also a big selling point for us. We like how customer-friendly the interface is.

We have submitted requests for a feature which would be a total control panel. It would have a footer at the bottom of every email and list things like

• the original source of the email
• what its spam score was when it passed through the system
• original or source IP's
• other, more technical information.

Our previous spam filter had that type of feature and it saved us from having to log in to the panel online, search for an email, pull it up, and figure out where it came from originally and why it got the spam score it did. That would be a huge improvement and time-saver because then we wouldn't have to log into the web portal for that. It would be at the foot of every single email that passes through the system.

We have been using TitanHQ SpamTitan since January of 2022, so about six months.

We have it deployed across about 20 different Microsoft 365 environments, using Exchange Online, with about 600 mailboxes in total. We run it in our office and that is also Microsoft 365.

It has been stable. We had one update, in April. Other than that, it has been completely stable. We can log in to the panel and see the uptime. It's only been restarted once, after that update, and otherwise, it has been up 100 percent of the time.

Scaling it is very easy. It's just a matter of submitting a support ticket to increase the overall number of mailboxes we're paying for, and then we just keep moving forward.

We plan to increase our usage of SpamTitan. We have five customers still in Reflexion and they will be moving over in the next two months. At that point, we'll be 100 percent SpamTitan.

The biggest benefit of being a partner of TitanHQ is the support. Every account manager seems to go above and beyond to ensure that we have the information we need and that we have it in a timely fashion. That goes for every support ticket and interaction we've had with them as well. In addition, they're just genuinely a friendly group of people to work with.

Account and customer support stand out for us as an MSP because we interface with them a lot.

We used Reflexion. We switched because it was bought out by another company that decided to sunset the product. It hasn't had any major updates in quite some time and it was beginning to be a security hazard.

Reflexion was a stable product. Where it fell short was with updates in security. It ran and was always there, but it was falling behind.

Our initial deployment was a piece of cake. We did it on the phone with SpamTitan in about 12 minutes. It was phenomenal. I had another technician, on our side, involved in that phone call.

The product, in general, is very easy to implement and it's very effective. It doesn't require any babysitting or hand holding. You just tie it to the platform you're using for email and it goes to work. You do a little bit of fine-tuning based on feedback from the customers. Then, it's just a matter of checking on it occasionally.

We've got it down pat now. We make the necessary DNS changes, build the customer information in the new SpamTitan panel, and schedule a cutover with the customer. We cut over the MX and DNS records and usually, within minutes, email is flowing through SpamTitan successfully. From there, it's just a matter of working with the customer, usually for a couple of days, to help fine-tune the spam score so that stuff that shouldn't get caught gets through and stuff that should be caught is stopped.

In terms of maintenance, SpamTitan support sends us an email to let us know when there is an update. We schedule downtime, log in to the panel, and do the update. The entire thing takes less than 30 minutes.

For us, the ROI is the time we get back from not having to babysit the solution or have people trying to figure it out. And for our customers, it's a time-saver because it's very easy and intuitive to use. It's quick.

The pricing is very fair. We've been very happy with it. You just pay the bundle fee for a group of mailboxes.

We tried three other options before we settled on SpamTitan.

First and foremost, we went with SpamTitan because of the ease of use inside the web panel. What our customers have to see when they click on something is a factor we take very seriously, and the customer-facing panels from the other contenders were just terrible. SpamTitan has that all figured out, cleaned up, and it presents very well. When a customer who's not techy clicks on the link and needs to release or block an email, it makes it very simple and clean for them.

Customer support from TitanHQ has been top-tier, top-notch, the whole time we have worked with them, they have been on it. As for the others that we demoed, while they did respond, it didn't feel like they were as comfortable with their own products as SpamTitan’s techs are with theirs.

We haven't had any conversations about things that need to be improved in the solution. Nobody has any major complaints. For the time being, it's a pretty solid solution out-of-the-box and we're not looking for any immediate changes.

Just try it. Install it, run it, and try it. It’s incredibly simple to use, it sets up in minutes, and there are wonderful account and support teams. Just do it. Just use it and the product will sell itself.

Our clients typically use Office 365 and Google as email providers, and we implement the solution to provide an additional layer of security for incoming emails. It helps with SPF, DMARC, and all the DNS tracers.

One of the main aspects of our business is security; firewalls, web application controls, anti-spams, and so on. We use TitanHQ SpamTitan for some clients in Peru.

As a service provider, we used and tested many brands including Proofpoint Email Protection and Fortinet FortiMail. We like to stick with SpamTitan for anti-spam, because it gives us the least problems and less false positives compared to other solutions. 

Spoofing prevention is critical. Using the solution as an outgoing filter prevents spoofing, a major issue right now as everyone is getting spoofing emails. The filter for incoming emails works well, perhaps even too well. SpamTitan works with a scoring system; sometimes, we need to adjust the score threshold to allow safe emails through manually. The filter can be a little too much, though it's better to be safe than sorry.

The way we can customize filters is excellent. Other solutions tend to be restrictive with their specific profiles, but with SpamTitan, we can create them from scratch.

The solution is straightforward to deploy and very quick to set it up. We can get it to work in five to ten minutes, which is excellent for demonstrating the product to potential clients. Another main factor is the price. I believe it's usually less expensive than all the other solutions.

There was an event two or three months ago where one of our clients had a problem where their domain was spoofed. We solved it by running the outgoing emails through SpamTitan and using the DMARC register. They stopped receiving spoofing emails, which is how we usually solve these problems. 

The solution doesn't just save us time, but money as well. We had a case with one client where their accounting department received spoofed emails requesting all kinds of payments. When we implemented the DMARC configuration for outgoing emails, they were protected. Regarding saving time going through spam emails, I would say an average amount of time is saved because anti-spam isn't the main focus of the solution. Our clients already use Office 365 and Google, which include spam filters for incoming emails. Our primary use for SpamTitan is security, the filter for incoming emails regarding buyers. Anti-spam is a bonus, but we care about security the most, and in terms of security, I would say SpamTitan performs above average. Since implementing the solution, we have received less complaints of false positives from our clients.

I believe the product is configured for the US or European market, not the Latin American market, and the scoring system is a little too strict for our market. Most companies in Latin America don't even have proper domain configuration, which can cause their emails to be filtered as spam. They might not have DMARC or SDF configuration, so we often have to change the scoring threshold to let legitimate emails through. It's not SpamTitan's fault, but the optimization isn't the greatest considering our market.  

We have been implementing this solution for our clients for four years. 

The stability of the solution is excellent; we only had one critical event in the past four years. SpamTitan uses two AVs, and we had an issue with one of them called BitDefender, which gave us false positives for about a week. 

For email solutions, stability is vital. If emails don't get through, it's a significant problem. SpamTitan is excellent in this department, as it prevents those problems, and so are the other cloud providers in the anti-spam segment. 

The scalability of the solution could be improved. We can go with a shared node or our own node, which offers a lot more scope for configuration. It would be great to switch between the two without downtime, which isn't possible now. I understand why this could be difficult to deliver, but it would still be an excellent feature to see.

I dealt with support through tickets and over the phone. They pick up the phone, which is great. Other providers get back to me within 24 hours, but SpamTitan is usually quicker if it's within working hours. There may be a few hours a day where they don't offer phone or email support, but that's very late at night and early in the morning. When I speak with their technical support, I get the impression they know what they are talking about, which isn't always the case with other providers.

Positive

We used many solutions of this kind, including Fortinet FortiMail and Proofpoint Email Protection. If the client wants an on-premises solution, we implement FortiMail, but that is more of a licensing issue. With an on-premises set-up, the pricing is based on the volume of emails per hour, whereas with cloud-based solutions, the price is based on the number of users or mailboxes. For all cloud-based solutions, we use SpamTitan.

The deployment is straightforward; we change our MX records and do the backend configuration. This is very helpful when we need to demo the product to clients, as we can set it up within 15 minutes. The setup only requires one person, me and maybe another engineer, but one is enough. 

All anti-spam solutions require some tweaking post-deployment. In our case, we often carry out a deployment and track it for the first week because every client has different providers and use cases. For huge clients, that tracking time can increase to a month. 

The solution gave us an ROI. The spam filters save us a lot of time, and the antivirus is excellent. We carried out a test in which SpamTitan detected a virus that other solutions didn't, and the DMARC configuration is great for preventing spoofing. This product saves us both time and money.

Cloud-based solutions charge per mailbox, which isn't ideal sometimes. A company could have 300 total mailboxes and only 50 in regular use, but they would have to pay the same for all of them. I want a cloud-based solution that gives a price based on the volume of email traffic.

I would rate this solution an eight out of ten.

We use SpamTitan in the cloud. I believe they have different deployment options, but we only use the cloud solution.

I would love a cloud-based solution that offers the option of volume-based pricing rather than user-based. There are companies and especially government institutions that have 1000 mailboxes but only use 50 or 100 of those on a daily basis. In this scenario, a cloud-based anti-spam solution is very costly.

We don't use the solution's geo-blocking feature at the moment, as we don't require it. 

SpamTitan is used for spam protection, nothing else. That's what it does, and it does it well. SpamTitan Plus is nice because we can offer it to our clients. We use SpamTitan internally, but also resell it. SpamTitan Plus has additional security features like filtering out spoofing links. 

We mostly use SpamTitan with Microsoft 365, and it covers about 500 users. Almost all our customers are Microsoft 365 or G suite. 

SpamTitan reduces the overall amount of spam we have to deal with, which saves all our users some time because they don't need to sit there and sift through all of that.

I can't say that SpamTitan has helped us obtain any new clients. It's more like the other way around. We help TitanHQ get new clients because we're paying them for their product. I would say it's had zero effect on our client base.

It provides a value add to our clients because it's another security service that we can offer them in our security suite, which includes antivirus, spam protection, password, and things of that nature. We also now offer ArcTitan, their email archiving solution. It's a full range of security products we offer, and SpamTitan is one of those products.

SpamTitan addresses spoofing, phishing, and any other email-based threat. It adds great value. I like the fact that SpamTitan Plus has the ability to filter every link. There's no way to stop that entirely because viruses and malware are constantly evolving, so it's not foolproof. It gets around 90 percent of the malicious traffic that comes through. 

I like the fact that SpamTitan filters out phishing and spoofing links. They call it AI-driven threat protection. Though I'm a highly educated, advanced computer user, I still like not having to pay attention to where the link is going. I can trust that SpamTitan will filter it out nine times out of 10. 

It's a huge value add for clients who aren't tech savvy because they often click on links in their emails they think are legit, installing some type of malware or virus on their PCs by doing so. Anti-phishing is a new feature, but the standard spam protection, filtering, and antivirus are good too. It has two antivirus filters: Clam and Bitdefender. I think it's great to keep the viruses out of email boxes.

We use geoblocking internally and for our clients. I believe SpamTitan does that by default, so I don't know if there's a specific setting for that, and I don't spend much time in the control panel. I know that you can manually block a domain. It's handy to block spam from a domain that you now isn't legitimate. That's a nice feature.

SpamTitan uses artificial intelligence to train itself and assigns each piece of mail a rating from zero to whatever. The higher the rating, the more likely it is to be spam. If the score is below 10, it's usually not spam. It does a pretty good job of determining whether it's going to be garbage.

The admin management portal needs a facelift. I've asked them for a way to authenticate admins of the organizations that want to admin the SpamTitan product itself. Adding additional management security would be a great feature. 

There are a few tiny improvements they could also make. For instance, the GUI itself is a little outdated, and it could be more user friendly. The same goes for ArcTitan. It's got a horrible GUI that's worse than SpamTitan. It also could use that authentication mechanism upgrade as well. I would also suggest combining the two products into one control panel. 

The spam filters could always improve. The standard spam protection is probably the least perfect feature. It does a great job with viruses and phishing. The spam filter isn't bad. It's just that spam filtering is its primary purpose, but it's the thing SpamTitan does the least well. That's not a complaint though. It's just a fact of life. You get billions and billions of emails. It's impossible to get a system that perfectly filters out all the trash. 

We've been using SpamTitan for about three years, if not more.  We just upgraded to SpamTitan Plus about a month ago.

SpamTitan is relatively stable. We've never had an outage. We've had configuration problems, but that's on our end.

It hasn't had any issues with scalability so far. It seems to handle the resources properly. However, I believe it comes down to the amount of AWS resources you throw at it. I don't think there are any issues with the application itself.

Sometimes, it's hard to get ahold of somebody in support, but they seem to know what they're doing when you get in touch with them. They definitely know their stuff, and the engineers are great to work with. It doesn't seem to be a problem if you schedule it. However, it would be hard to reach a support engineer if I jumped on the phone right now.

I'd give them an eight out of 10. I deduct two points because it's sometimes hard to contact the engineers. Otherwise, they have done a great job and they always answer our questions instantly. It's hard to compare their support to others because I've never used another spam solution, and I don't think it's fair to compare it to other tech companies

Positive

Before we adopted SpamTitan, we were using Office 365's built-in spam protection. Microsoft does a basic job of finding spam, but it's not a specialized solution like TitanHQ. 

I played a managerial role in the deployment, but I didn't handle the details. I believe it was pretty straightforward. The most difficult part was configuring the Office 365 portion inside the Exchange control panel. The rest was smooth sailing.

One engineer is enough, and it takes about 30 minutes per client when we deploy it for our customers. If the initial setup is done, we only need to add the domain, configure the domain spam setting, and set it up on the client's mail server somewhere, such as Office 365.

SpamTitan is more of an ancillary service that we bundle in our security package. It isn't something we're getting rich off of. We pretty much break even, with a slight uptick in revenue.

We get MSP pricing, which is better than retail. The spam solutions are generally priced the same across the board, but SpamTitan is a little less expensive than some of the premium spam services. 

At the same time, I'm not quite sure you get a whole lot more from a premium spam service versus SpamTitan. That's why we went with it. We didn't see the value in spending more money. Who's to say that the other competitors had better artificial intelligence for their spam protection? That's really the only difference between one anti-spam provider and another.

We analyzed four or five different vendors, and SpamTitan had the best features and capabilities. 

I'd give SpamTitan a solid eight out of 10. It's an excellent product at a reasonable price. If you need spam protection, I think it's a good value. It's pretty easy to use, but there are a few things I'd like to see, like a new GUI on the control panel and an updated authentication system. Aside from that, SpamTitan does its job well. 

There's always room for improvement. I only take two points off because no product is ever perfect. I can't even think of a product that would get a perfect 10 from me off the top of my head except for maybe an Eddie Van Halen 5150. That was perfect.

We were getting inundated with spam and having a hard time controlling it. Microsoft has tools, but it was getting overwhelming, so we installed SpamTitan. It seems to have taken care of the issue. Right now, I'm only using it for one Exchange server. 

SpamTitan has made it easier to manage spam. When other solutions I've used quarantined something, an admin had to manually find and release it. With SpamTitan, the end-user can monitor it themselves and release their own quarantined items. It's faster and less work. 

It's reduced the amount of time employees spend sorting through junk emails. I can't quantify it precisely, but it probably saves about half an hour a day per user. 

SpamTitan's individual spam reports for end-users is probably the best feature. It saves me time.

Some of the menus on the dashboard could be easier to navigate. It takes a little while to find things. 

I've been using SpamTitan for at least six months.

I haven't had any issues with SpamTitan so far. It seems to be working as advertised.

I only have about 30 users, but I don't imagine there would be a difference with 300 or more. 

I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than the customer service for other solutions I've used. I'd rate TitanHQ nine out of 10. 

Positive

I previously used N-Able's spam solution, but I switched because it didn't give the end-users control over their quarantine or spam. They couldn't review it or release it. Everything had to go through me, so if there was an issue, they'd have to contact me to resolve it. SpamTitan gives them a daily report.

Yeah. I have used a similar product. This one's far better. I mean, the last one I used the deployment was horrible, and it was just convoluted.

Deploying SpamTitan was straightforward. I don't need to do much. I only had to change the MX records, then make a couple changes in my send and receive connectors on my Exchange server. It took around 20 minutes to set everything up.

I had some support from TitanHQ.

My customers are happy, and I'm reselling it, so I make a little bit of money. It's low-effort because I seldom have to do anything with it. It's passive income for me. I charge my customer for the anti-spam services and pay SpamTitan, then charge my customer more than I'm paying.

I looked at other things, but I went ahead and signed up for SpamTitan as soon as I evaluated it.

I'd give it a 10 out of 10. I'd recommend it to anyone. There's no reason not to use it. It's easy and cheap.

It is web-based, but all our emails go to their site and get scrubbed. Thus, we only get the ones that we whitelist. Or, they have a scoring system and send them through to you.

It is way more than just spam filtering. The reason I bought it was not just to control our spam, but to stop the evil guys from sending us phishing or all sorts of harmful emails. I can see the daily or weekly reports of how many of those types of things that it stops for me.

My employees rest a little easier since previously they would be afraid to open up emails. We get emails from people we don't know all the time and need to look at those. Now, with SpamTitan, I don't have to be fearful that they might open up something nasty.

I might have about 50 spam emails a day. If they came into my regular email, I would have to pick through them. That would take a lot more time. Because SpamTitan scores them for me, I can see pretty quickly whether they are needed or not. I probably only get two or three out of every 100 emails that I want to bring back into my whitelisted emails. They do a really good job for me.

They have a feature where you can export your email addresses, so they can go onto the whitelist or blacklist. I think I am supposed to call them allowed or not allowed now, but I like this feature a lot. 

I like its reporting. I can tell a lot about the activity and things that are going on with my people, I can see it in all their reports.

The solution's overall intuitiveness is pretty good. I am pretty experienced at web and computer stuff, and I had no trouble.

You can go through SpamTitan's report a whole lot faster than you can just go through all your emails because the spam ones just never hit your email.

We have been using it for four or five years.

It seems very stable to me. I haven't seen any issues.

They sold me a package to cover 10 emails. I am sure they can sell you a package to cover 1,000 emails. I would think it would be very scalable.

TitanHQ's overall support is excellent. I would rate them as nine or 10 (out of 10).

The few times that I did have to reach out for support, they solved my problems very quickly. I just haven't run into any troubles that they weren't able to fix within a day. We have never been down without our email.

I would give their support nine out of 10 for their expertise, attentiveness, and speed of response versus competing solutions.

Positive

It prevents nasty emails from getting to my people, and that was what drove me to them way back when. I had an email get through. Somebody opened it, and we had a critical problem. Fortunately, my IT people caught it within an hour, having backups and everything. We got back to normal pretty quickly, but it could have been devastating.

The main reason that I went with SpamTitan was the price. It had to be reasonable. Also, I wanted to get my 10 people covered so I didn't have to worry about going out of business tomorrow because of a phishing email.

The setup was a little difficult, but they did have people who helped me so I eventually got there. They had a change and my IT people had to do some stuff. There was something about pointers. I don't remember the details where we had a little trouble, but they were changing some things around.

The initial setup was done in about four hours.

I am pretty sure they sent me an instructional email, video, or something. I followed that as best I could. I did have to call support who helped me to get it set up correctly.

I have seen ROI. I look at the reports and can see that several times a month a nasty email gets prevented from showing up on any of my employees' devices.

I have been really happy with them. For the price, I don't want to change.

I would recommend at least checking out SpamTitan because it has been really good for me.

I am pretty happy with the user interface experience of SpamTitan. I felt like it was pretty easy to get in, navigate, and figure it out. Some of my less computer-experienced employees had a little trouble. However, after a little training, they got it figured out.

It helped me solidify my policy about emails and such because clearly I hadn't been training the person who opened the phishing email that almost put me out of business. Once I had SpamTitan in place, I could put together a policy and get them trained on how to use SpamTitan so they were overly more aware of the dangers that a computer could bring into an office. 

We had to let people know that I didn't want them checking their Gmail or any other accounts with their office computers because it wouldn't have the SpamTitan protection.

I would rate them as nine (out of 10). It is a good value for the price.

We primarily use the solution for spam filtering for all of our internal clients.

We're talking ten years since we started using it. At the time, the products we were using took a lot of manual effort to make sure that we were blocking unwanted emails. When we moved to SpamTitan, it alleviated some of that daily work that we'd have to do to make sure we were getting clean email.

Their general spam filtering and the logging of the history are helpful.

They have a low false-negative detection. We have a lot of control over what is filtered and what isn't through creating our own rule sets.

We also use SpamTitan's geo-blocking feature. We started using that when it became available as we were doing that ourselves on-prem. We started using that when it became available last year. It allows you to block spam emails entering your network and servers, reducing your spam intake. Being able to block a whole country that our customers don't deal with is just an easy way to not even have to process those spam messages. 

I'm not sure if I can approximate by how much we've reduced our spam intake by using this feature, however. We tend to geo-block based on the country, not the IP. So far, it works. It's easy to set up and easy to make exceptions, based on either IP or domain, in case there is some email from a country that we're blocking that we have to allow through. It's very important due to the fact that we're a government agency. Blocking emails from certain countries, especially during times like this, where there are a lot of attacks coming in, helps keep us safe.

In general, the user interface is good. SpamTitan's overall intuitiveness is okay. 

The solution has saved us time. We went from doing work every day to maybe a couple of times a week to make sure the emails we are getting are clean.

The interface could be updated. I wish it was a little bit more modern. It's been the same interface for ten years and some aspects are hard to find, even after using it for years. If you don't go to a certain feature often, you have to dig around to find it sometimes. Therefore, the layout or structure of it could probably be better. 

In terms of intuitiveness, the main daily admin use is fine, however, some of the special configuration areas don't seem to be logically laid out compared to other products that we use.

The only other issue we've had is with searching the logs. It has a field for searching the "from user", yet does not have a "header from". Sometimes it's difficult to find an email when the "from" and "header from" are different, as we're only able to search the from field. This is difficult compared to other products that we use.

I've used the solution for about ten years. 

The stability is good. I'd say it's around an eight out of ten. We've had a couple of issues with running out of memory or disk space. However, support has always been able to adjust things to get them back working.

We haven't really expanded it. We have about 5,000 mailboxes that go through it. We've adopted it 100%. We do plan to increase usage.

Their support has always been very good. They're always responsive. You get to the person that is going to be working on it immediately. You don't have these different support levels to get through to get your question answered or the problem fixed.

It's very good. It's one of our best supports on any of the products that we have.

Positive

The initial setup was relatively easy. SpamTitan support helped us get it initially configured. It wasn't difficult on our side. Some of the rules we had to manually enter, and if we had a large batch of things that needed to be inputted, we could send it to their help desk, and they would make the changes for us. They were very helpful with getting it up and running.

For the deployment, I had it up and running on the same day and we were able to point our email to it.

We did have some assistance from technical support.

We have seen an ROI. Mostly due to the fact that it freed up man-hours of dealing with spam on a daily basis.

The pricing is definitely reasonable. Compared to Office 365 Defender, it's a lot cheaper.

We actually use multiple levels or multiple vendors of spam filtering. SpamTitan is our primary one. Then we have another one behind it. Then, some of our customers that have Office 365 have 365 checking things also.

SpamTitan is definitely easier to manage than the others. We haven't compared to any others that have been primary filtering, however, it's done a good job on filtering. Of course, no spam protection is 100%. That's why we run multiple solutions.

In terms of advice to others, I would say if the customer wants to get very detailed in their spam filtering and if they need something to formulate the specific patterns, this is a good solution to look into.

I'd rate this solution a nine out of ten.

It's a spam filter, so all of the emails come through SpamTitan before it comes to us.

I can log into it and direct all my MX records and it intercepts and reads all the emails. We can then determine if something's invalid. It holds it instead of sending it off. We get a quarantine report if they've had something intercepted.

It's used just for inbound and outbound email communications. It's used for email features.

It helps protect the individual users to avoid trouble and increase productivity. They don't get their mailboxes clogged up with a bunch of garbage.

Its spam protection is excellent.

The user interface experience of SpamTitan is great. It's pretty intuitive. They do an update once and I don't have to call and ask again as it makes sense where you click and it hasn't changed. That's one thing that's nice. Every update is all the same in terms of the UI. They don't move things around. 

In terms of overall intuitiveness, I'm highly impressed. Some of what I use daily, if I log in and try to look up a report, add an email, block somebody or search histories, how to get there, find it, and set the filters seems very intuitive. I don't get into it very often - maybe once or twice a month if something comes up. However, I'm always able to easily now give my way around without having to go look up old notes or call support again and ask another question.

SpamTitan has helped improve the false positive rate although I'm not sure by how much. It does a great job of validating and inspecting emails and making a decision on scoring mechanisms. There are also other options where I could go in and add other levels of features that I want to score against. I don't find very many emails being captured that shouldn't be. 

I've worked with different spam filters and I actually like SpamTitan the best. It's great and it's also a lower-cost option. It seems to work better than any other option I've ever used. Participating with end-users and the quarantine email seems a lot more simple for them to understand and to just click and release, allowing options. It's very easy for me to go into, make changes, and navigate. 

SpamTitan has helped save employees time by not having to sort through junk and spam emails. I don't get many calls where people are trying to find an email and are having a hard time. Once a month somebody says, "Hey, I can't find this email." Or they ask a question. However, in general, it saves a lot of my time.

Getting users to clean up their mailbox really has nothing to do with a spam filter. That's another story. However, this definitely helps reduce the number of garbage emails they receive. The other solutions have got more passing through than this one would, or probably a lot more false positives where the legitimate email they're looking for was being intercepted. This product definitely is more productive.

In terms of time savings, it's been easier for me as the person responsible. I don't have to deal with phone calls when there's a problem. I had more issues to deal with using the prior solution than I do with this one.

I'm not 100% sure how well they scan certain attachments. I know spam filtering is a huge game in a constant battle, however, sometimes you'll get some just obviously bogus emails coming through with an attached file that they're just praying for you to open. I don't know if there's something they can do to help catch some of those. Other than that, just keeping up with day-to-day changes, it's a constant battle with spam, so there's never a perfect solution. That's never perfect 100% of the time.

I've been using the solution for over two years. It's been almost three.

I'm pretty impressed with the stability so far. This will be the end of three years coming up and I know they're in a different country, however, they're still there and still working. We haven't had any issues.

It's already over licensed beyond what I even use, just based on the way it was sold. I don't perceive myself as outgrowing it. If I needed to, I could just increase the license by paying more money.

It's scalable. I have to use the full capacity of what our email transactions are and since it goes through them first before it hits us, we don't have to waste the bandwidth on all those bad emails.

I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with solutions really quickly as well. They don't feel like they try to blow you off with excuses. They seem pretty knowledgeable about the product.

With my key provider in the past, going through their channels was slow. With these guys, I can call up and within two minutes, somebody's on the phone and they're in the system and we find the answer. We're usually done in 20 minutes or less.

While, for me, support is not of high importance as the solution just does what it does and moves along. That said, it sure is nice when I do need to reach out that I have that quick response. If their support wasn't as good, would I still use the product? Yes.

Positive

I've used spam filtering before. I found these people and did some examples and sessions with them and just decided I like their product and I just quoted it and said, got an authorization.

I didn't really care that the other product had an integration with an MSP client and we were separating from them. It made it difficult to sometimes access the email. We had to contact them for support. The transition to this was a matter of just getting it plugged in, typing in some of my domain, my information, updating my records and I just started shooting at it. 

It was incredibly easy to set up, configure and then start using SpamTitan. I pretty much can't live without spam filtering nowadays. 

The deployment took maybe three hours.

I first set it up with all the information and verified that it was good to go. Once I was done, I swapped my records in the public world and I stopped using an old service and I started flowing right through them. If I had any issues or concerns, I could change those records back. I had the new service and the old service running together for a little while until I finally decided it was time to get rid of the old stuff.

I worked with their support in the transition. It really went flawlessly, as far as the end-users, they had no clue, there was no downtime. Mostly I handled the implementation myself and if there were any questions I had, I worked with their technical support.

I'm not sure if looking at the solution from an ROI perspective is applicable for this product.

There haven't been any other costs in addition to the standard licensing fee. They did recently reach out as they're offering another service that's an add-on license that'll do some URL scanning. We talked about it. We just haven't pulled the trigger yet. Other than that, there's never been any additional costs and even their yearly renewals haven't changed by increasing at all.

I don't really have any specifics like you should do this or do that. I just purchased a yearly license at a time. It's not a monthly thing. I just pay upfront for the whole year.

I did look at a few solutions that I had touched myself in different places. I did some Google searches, however, their cost of licensing compared to everyone else is an amazingly different charge. I thought I'd give them a shot. This will be my third year of renewals at the end of this year and I have no intentions of not renewing with them.

I'd advise those considering the solution to go for it. I felt a little iffy at first that they're not based in my area. I took a chance on them and I'm extremely happy.

I'd rate the solution a nine out of ten. If they were actually able to catch the people sending the spam, I'd give them a perfect ten.