TitanHQ SpamTitan Reviews

We use it for spam. Our biggest concern has been malware. Spam is a nuisance, but malware could be very damaging to our systems, and losing data just wasn't an option for us. It is that security side. The actual spam piece is probably secondary in my mind. Spam was certainly an inconvenience because of user complaints, but filtering out malware was huge for us. I would rather stop these things at the perimeter than rely on a local computer's antivirus.

We use it for exactly what it is supposed to be for. We use it for filtering out any malware that has been sent via email. For your truly obvious spam, I would rather put that out on the edges so end users don't have to see that junk in their junk mailbox. For some reason, being a college, the amount of spam we get is unbelievable. I would rather not overload users with too many things in their junk folders from Outlook. It just cuts down on the amount of noise that end users have to deal with.

We are a college. We are primarily a Windows shop, though we do have some Macs internally. Our servers are Windows-based. We have two locations. However, that whole idea of locations has gotten pretty fuzzy, not only with the cloud, but with the emphasis on remote work. The nice thing is that it filters mail before it even comes into our mail server and it doesn't matter where somebody is. They could be on campus at either one of our locations, or they could be at home, and SpamTitan will do what it is supposed to do.

It achieves a design goal that we have for in-depth defense.

We have had no cases of malware slipping through since we have had SpamTitan.

At times, I have used the geo-blocking feature. There are some hostile countries for whom I try to filter out traffic, be it through email or the perimeter firewall. We have to be careful with it, but it is good for cutting down on the amount of noise that we have to sort through.

The geo-blocking feature has worked well. Certainly some of that stuff can be spoofed, so it is not going to be 100%.For that really spammy spam, a lot of times the spammers don't even try to hide where they are originating from. For that, it has been good. There are a handful of countries that we just consider hostile, so being able to block those has been a good thing.

The geo-blocking feature seems to work fine for allowing exemptions based on a trusted sender's IP, domain, or email address. We haven't had any issues with it.

Over time, you set up additional filters, change the sensitivity level, and set up exceptions. The exceptions are powerful, so we don't accidentally filter out emails from a party that we work with. That has been great. 

It could be improved a little bit on the speed side. When I am trying to troubleshoot a mail message that somebody is looking for in SpamTitan, sometimes setting up the filters for the quarantine is a little bit pokey.

I have been using it for 10 years.

I haven't had to do upgrades. Anything that happens is done by the SpamTitan team, and it just stays up and running.

There have been no concerns in regards to stability. It just works. We haven't experienced any downtime with it. There have been no problems.

We are a small institution, so it certainly meets our needs. For us, it has been fantastic.

The technical support has been great. I haven't needed a lot of technical support, but the few times that I have reached out to them, they have answered quickly. I would rate them as 10 out of 10. 

The biggest thing for me to compare it to would be Microsoft. I much prefer dealing with SpamTitan because they are smaller. They are more responsive than some of the larger companies that we have worked with.

We tried some local things that were local to the computer itself, and typically a part of the anti-malware software. We found the performance hits were unacceptable and the filtering wasn't that good. It didn't satisfy that desire to filter those things out before getting to the user's computer. So, we did use other products, but they just weren't a good option for us.

SpamTitan has been much better than the Exchange Server competing product that we previously used, which would interfere with our backups of the Exchange Server. So, that had to go immediately. We were then depending on endpoint protection, which was just a terrible hit to us from a performance standpoint. Whereas, architecturally, SpamTitan does exactly what we want it to do. It is on the edge of our network, doing its job before anything even comes to our mail server.

SpamTitan was our very first spam filter. We were using an in-house Exchange Server, which didn't have viable filtering. We saw an ad for SpamTitan and brought it in, and it solved our problem. Later on, we did migrate away from an in-house mail service to Microsoft 365. While Microsoft's spam filtering is very good, I am not a big fan of trusting a single technology for something like security. I prefer the defense in-depth approach. 

Now, SpamTitan is more of a perimeter filtering system. What we primarily hope to get from it, and have been getting from it, is filtering out malware sent via email from the most egregious spam. We then let Microsoft be an additional layer after SpamTitan.

SpamTitan has absolutely helped save employees’ time by not having to sort through junk and spam emails. We first brought it in when we had the in-house mail solution and certain users were getting 300 to 400 spam emails a day. That was just a huge burden. Almost instantly, SpamTitan cut that down by well over 90%, even with the out-of-the-box tuning. That was a huge savings.

Even after we migrated to a cloud-hosted mail solution through Microsoft, it gives us that design goal of not trusting just one vendor's product for security.

The initial deployment was very easy. Basically, we just changed our MX records, and a minute or two later, it was working. It was very easy to deploy. 

It was very important to us that the setup and configuration were easy. Being a small school, we don't have a big staff for things like this. At the time that we brought it in, there was just one other person (a technician) and me. 

When there is a full range of IT services that we need to offer, I can't have a product that ties us up too much. So, SpamTitan has been easy to work with.

The SpamTitan team just walked us through it. There wasn't much to it because it was easy to work with.

Our ROI is excellent. Technically, we don't have to have it. Microsoft does an excellent job, but SpamTitan is so inexpensive that it is worth having that extra layer of defense. We just get a lot of peace of mind from having it.

We have considered dropping SpamTitan just to save little money on the budget. However, we thought through the cost of having a breach coming through email. There are certainly other attack avenues, but as far as email goes, SpamTitan is a bargain. It is using a different build entity than Microsoft uses, and I like having less of a monoculture when it comes to security.

The pricing and licensing have been very fair. I can't complain.

Because we are a small school, the cost is an issue for us. SpamTitan was much more affordable than some of the other solutions.

Overall, it is a great product. It is simple. It just does what it is supposed to do. We just haven't had issues with it.

Every now and then, I check and see if we have a false positive or add some geo-filtering. I will use the edge filtering at times, but I wouldn't call that maintenance. I will add exceptions if we bring on a new partner, then I will make sure that their stuff is whitelisted.

I would rate SpamTitan as 9.5 out of 10. I am just going to take off half a point for the performance issues at times. Not all the time, but sometimes when I am setting up filters to try to sort through the spam in the quarantine. Sometimes that gets a little bit pokey, but honestly, it has better performance than what I get out of Microsoft.

If you are looking for something where this solution is the first thing that scans your mail before it even goes through your mail server, then it is an outstanding option. I would highly recommend it with no reservations.

We really do love SpamTitan. It just works. It is simple, and I don't have to think about it. 

We use it for filtering spam.

We saw the benefits the same day that we deployed it. Normally, our client would get between 300 and 600 spam emails each day, and we reduced that to 15 on the first day. That was a real win and they were very glad we implemented it.

Employees used to take about two hours a day to sift through all the spam emails that were coming in, to see if they were valid or not. Now, it is just an afterthought. They spend two to three minutes because so few spam emails come through. They just need to take a quick glance and say, "Well, okay, I need to have that one and the rest are spam emails."

What I like the most is the filtering and the granularity with which you can really zoom in on the spam that's coming in and configure it exactly so that what you don't want is blocked.

What I also love about SpamTitan is that you can deploy it on your own hardware, so if there are any performance issues you can just upgrade the hardware and you'll be fine.

I'd like to see something like "My First SpamTitan," by which I mean, "Guide me through the things I need to set, and tell me about the things that you're setting already." That way I would get a good feeling for setting up the product, rather than having to figure it out by myself, which is what I did. It wasn't a big issue because I've configured spam filters before, but I think someone else might be overwhelmed with all the options you can set.

They can either keep it as it is, which is rather technical in looks and in management, or they can have more of a "My First SpamTitan" interface, which would guide you through things and give you a good configuration at the start. Later, you could perfect it by tuning it yourself. Something like that would be nice.

I have been using TitanHQ SpamTitan since 2016 or 2017.

It's very stable. We have never had it go down unless it was our own fault. Overall, the stability is very good when compared with other solutions.

From what we have seen, it is a scalable solution. We started with about 20 licenses and ended up overusing them by 70 licenses when we got up to 90 email addresses. We later had to reduce that because it was over our licensing limit, but there was no problem in scaling at all.

Our client is a company with just one location and a fiber internet line. They have about 70 people using the internet.

The technical support is very good. One time, because of something we did, and not because the product failed, they were quick in resolving it. We made a support call and they said, "Okay, can we look at the machine?" We had to enable remote support and they could directly log in. After they logged in, they were able to quickly resolve it. It took about two hours after we placed the call, at the most, for them to get back to us and resolve the issue.

Compared to other solutions I've used, TitanHQ's support is very speedy. 

They are perfect.

Positive

We previously used Cisco IronPort. We switched because Cisco IronPort wasn't supported anymore and we would have had to buy a very expensive next-gen tool from Cisco. We didn't like that, so we looked for another solution.

We had a lot of spam coming in at a time when we were using a local Exchange Server and there was not really much we could do in a granular way. We were looking for a new solution that would filter the email more perfectly. We found that in SpamTitan.

I did the deployment. For an engineer, it's a fairly straightforward process. Once you install it, you get the proper tips for configuring it. It took me about half an to get us up and running and configuring took a bit longer. That was the fine-tuning. But setting it up, getting it to work, and placing it in between the internet and our email took just half an hour. It was very easy. You do need knowledge of networking and email routing, but that's it.

I was the only one involved in the deployment, and it requires just one person for maintenance. We keep to a monthly cycle of looking at the updates and we update if there are any, but it takes almost no effort to maintain it.

It has saved us a lot of management work. It's almost a fire-and-forget solution. There is some spam coming through, but that's just because the spam creators are also getting smarter. We have to tweak it a little or maybe update the system and, after that, it comes up roses.

Our most important return on investment is time because the solution has saved us a lot of time by not having to worry about emails coming in. The things that are coming in now, most of the time, are just right. Sifting through emails went from two hours to a few minutes.

The pricing is just right. There are no additional costs to the standard fee, as far as I know.

We looked at some open-source solutions but didn't find anything to our liking. When we came up with SpamTitan it was a bullseye. It was exactly what we needed. It's a complete package. 

With the open-source packages, you still have to do a lot yourself, whereas SpamTitan has a development organization behind it. Anything that needs to be in there is there. The setup is simple and I was configuring away after about half an hour. That was a big difference compared to the open-source solutions at the time.

We based our choice on the things TitanHQ said it could do. We installed it and it did everything they said it would do. It has saved a lot of effort and a lot of time.

Just do it. Make it a real-world example because once you have it set up and running, it runs just fine. It's a very good solution.

It's an eight out of 10 because the interface could be improved.

We have a business in which all of our users have email accounts. SpamTitan is an email gateway and it checks for spam, as the name implies, but it also checks for viruses and phishing emails to help stop them. We use it to help keep our company's email safe.

I get the same or even fewer number of requests from users about email, per month, and those requests have more to do with something having been quarantined, as opposed to whether something is a phishing email.

SpamTitan does a good job of grabbing all the newsletters and other things that come through. It saves a little bit of headache for our employees.

It has a quarantine bank where it keeps emails that it believes are spam so that users can access and retrieve them if need be, and say they're not spam.

It works as it should. It allows users to manage emails that they receive, meaning they can set up whitelists and blacklists. 

I have an administrative panel to globally add whitelist or blacklist entries. Also, if I need to look for an email that was quarantined because a user isn't sure how to access it, I have the ability to look into everyone's quarantine and take some kind of action on them, such as delivering them. We usually deliver them to the employee instead of them having to wait for the spam report.

The big issue that I've had is that the length of time that an email is kept in quarantine is only seven days and, in some cases, it is not even seven days. For example, on Monday this week, someone reported she had received some automated messages on Friday night. But by Monday, because it was a DMARC, she couldn't retrieve them and I couldn't find them either. It's great that it grabs things, but I wish that I could tune things more. Perhaps I could have a second quarantine area. Maybe users wouldn't need to access things older than seven days, but if I had a 20-day or 30-day repository, if someone came to me and said, "Hey, I can't get this back," I could end up getting it to them from the archive. 

That would make my life a lot easier because there have been a few times over the last year when someone has come to me and I said they haven't been able to retrieve an email because it had been simply deleted.

Even if it went into some type of cold storage, so it wouldn't cost much, it would give me a way to access them, if need be, even if it took 24 hours for me to access them.

Another feature that would be nice would be a button in Outlook to be able to report something as spam so that the system could learn. If an email doesn't get reported as spam and comes through, there's no way to tell it that it is spam. That type of button is important for that feedback because it improves the algorithm. They are working on a button but it still hasn't been implemented.

I have been using TitanHQ SpamTitan for a little over a year.

I haven't had any issues with the stability.

Their technical support is pretty good. I don't think I've had to wait more than half an hour or an hour for them to get back to me. They don't have live phone support, rather it's an email ticket system, but the nice thing is that you can look at any of your past tickets. So, if you run into an issue that you had before, it's pretty easy to do.

I haven't had to contact them that much except for when I have been trying to access an email that has been deleted, and there's not much they can do then. But overall, it just works.

Positive

The reason I looked into a gateway was that, in the same month, I received a number of questions about phishing emails, or emails with attachments. The people didn't know who they came from. Going with SpamTitan was one of a number of things I did to combat that.

We didn't have a previous solution, other than Microsoft's spam folder. That does an okay job for free, but it was not on this level.

I did the setup that makes SpamTitan the intermediary, so emails go to them first, and then to Office 365. The initial setup wasn't too difficult and if I had any questions, a sales engineer was there to help. She knew enough about the product to help me with any of the questions that I had.

The overall project included identifying the need, getting buy-in from the company, and then the search for potential suppliers. I had questions for all of them to figure out which one would be the best fit. Once we decided on SpamTitan, it was just a matter of looking over their instructions. They have a setup page on their website and they linked me to that.

The instructions could be changed a little bit. It took me a couple of takes to read through them because they have both onsite and cloud. There were a couple of settings that were a little bit unclear as to which one they were for, but you could eventually figure it out.

I did the setup myself. Once we purchased it, the installation was done within a day, including reading the instructions, going through the process, and then testing it afterward.

We renewed SpamTitan, so I think the company does see the benefit.

We're satisfied with the pricing and licensing for SpamTitan. They worked with us on that, because, fully staffed, we have around 110 people which would have required that we purchase 200 seats from them. But because we're a non-profit, they said 100 is fine, and if it fluctuates up or down, they're not going to hold us to it. They were really understanding about our issues with cost.

I looked at Barracuda, Mimecast, and a couple of others, but SpamTitan provided all the features that we needed, and it was cost-effective. The second choice would have been Barracuda, which had all of the features that we needed, plus a lot of the features that we wanted. SpamTitan couldn't provide everything that I wanted, but at least it handles the security part.

At this point, SpamTitan doesn't filter email between Office 365 users. It filters email that's coming in, but if somehow one of my clients gets a virus, it could be sent out to everyone in the company and that wouldn't go through SpamTitan. For example, if it's a Zero-day attack, SpamTitan may not know right off the top that it's a virus. The virus companies might not know yet that it's a Zero-day and it could get through. But Barracuda looks for suspicious activity in accounts that are sending emails to each other. If an account that doesn't normally blast emails out to everyone starts doing that with attachments, that will look fishy to Barracuda and it can stop it or identify it. That can help stop issues from happening.

That was one of the only things Barracuda does that spam Titan doesn't.

I'm not sure if it does a great job in terms of false positives, but it's easy to remedy if there are any. It doesn't happen that often, but I don't know if that's due to our users not going outside of our ecosystem that much, or something else. But, at least in the report section, you can see what the email scored, and that can give you an idea of why it was flagged.

It can be a little bit annoying to the user, at times, because they have to take another step to get some of their emails. But they understand the importance of the solution. There are a few hindrances now and then, but for the most part, it's very good.

It's a great first security gateway to try out, unless you know what you want, especially if cost is a factor.

Almost all of our email spam filtration goes through SpamTitan.

Most, if not all of our customers, benefit from SpamTitan because of the way it eliminates really dangerous spam. It is called “vaporizing.” It will vaporize bad and very dangerous spam so that our customers never even see it and there's never a chance for them to click on something that could potentially be dangerous or hazardous to their networks. It's a very nice security feature for us. People are still mostly the problem when it comes to becoming exposed to network vulnerabilities and SpamTitan takes some of that responsibility away from them.

When it comes to our organization, as an MSP, I have a handful of techs who work with me and, because the interface is so intuitive and simple, it has made training them very easy and quick. In addition, because TitanHQ’s support is so fluid with their own product, they're able to get us the answers we need and we're then able to implement fixes for customers.

Out of the gate, it takes a little fine-tuning to get the numbers right, but it definitely saves time for our customers’ employees because they don’t have to sort through junk and spam emails.

The big aspect of TitanHQ’s technology, when it comes to acquiring new customers for us as an MSP, is the way it sandboxes all incoming email attachments. That feature allows an email attachment to be run as if somebody had opened it, without causing any threat or concern to our customers' environments. The solution can open the attachment, run through it, and make sure there's nothing malicious about it. If there is something malicious, it destroys it. If there isn't, it passes it on. 

On average, it does that in less than a second and that means a customer never feels that something is scanning their attachments. Nobody is going to notice a one-second lag in email delivery. It provides a lot of security and peace of mind for us, but it doesn't bother or interrupt a customer’s day-to-day functions.

The customer-facing panel, what the customers actually log in to, is where they can release spam email, or allow and block email addresses or domains, was also a big selling point for us. We like how customer-friendly the interface is.

We have submitted requests for a feature which would be a total control panel. It would have a footer at the bottom of every email and list things like

• the original source of the email
• what its spam score was when it passed through the system
• original or source IP's
• other, more technical information.

Our previous spam filter had that type of feature and it saved us from having to log in to the panel online, search for an email, pull it up, and figure out where it came from originally and why it got the spam score it did. That would be a huge improvement and time-saver because then we wouldn't have to log into the web portal for that. It would be at the foot of every single email that passes through the system.

We have been using TitanHQ SpamTitan since January of 2022, so about six months.

We have it deployed across about 20 different Microsoft 365 environments, using Exchange Online, with about 600 mailboxes in total. We run it in our office and that is also Microsoft 365.

It has been stable. We had one update, in April. Other than that, it has been completely stable. We can log in to the panel and see the uptime. It's only been restarted once, after that update, and otherwise, it has been up 100 percent of the time.

Scaling it is very easy. It's just a matter of submitting a support ticket to increase the overall number of mailboxes we're paying for, and then we just keep moving forward.

We plan to increase our usage of SpamTitan. We have five customers still in Reflexion and they will be moving over in the next two months. At that point, we'll be 100 percent SpamTitan.

The biggest benefit of being a partner of TitanHQ is the support. Every account manager seems to go above and beyond to ensure that we have the information we need and that we have it in a timely fashion. That goes for every support ticket and interaction we've had with them as well. In addition, they're just genuinely a friendly group of people to work with.

Account and customer support stand out for us as an MSP because we interface with them a lot.

We used Reflexion. We switched because it was bought out by another company that decided to sunset the product. It hasn't had any major updates in quite some time and it was beginning to be a security hazard.

Reflexion was a stable product. Where it fell short was with updates in security. It ran and was always there, but it was falling behind.

Our initial deployment was a piece of cake. We did it on the phone with SpamTitan in about 12 minutes. It was phenomenal. I had another technician, on our side, involved in that phone call.

The product, in general, is very easy to implement and it's very effective. It doesn't require any babysitting or hand holding. You just tie it to the platform you're using for email and it goes to work. You do a little bit of fine-tuning based on feedback from the customers. Then, it's just a matter of checking on it occasionally.

We've got it down pat now. We make the necessary DNS changes, build the customer information in the new SpamTitan panel, and schedule a cutover with the customer. We cut over the MX and DNS records and usually, within minutes, email is flowing through SpamTitan successfully. From there, it's just a matter of working with the customer, usually for a couple of days, to help fine-tune the spam score so that stuff that shouldn't get caught gets through and stuff that should be caught is stopped.

In terms of maintenance, SpamTitan support sends us an email to let us know when there is an update. We schedule downtime, log in to the panel, and do the update. The entire thing takes less than 30 minutes.

For us, the ROI is the time we get back from not having to babysit the solution or have people trying to figure it out. And for our customers, it's a time-saver because it's very easy and intuitive to use. It's quick.

The pricing is very fair. We've been very happy with it. You just pay the bundle fee for a group of mailboxes.

We tried three other options before we settled on SpamTitan.

First and foremost, we went with SpamTitan because of the ease of use inside the web panel. What our customers have to see when they click on something is a factor we take very seriously, and the customer-facing panels from the other contenders were just terrible. SpamTitan has that all figured out, cleaned up, and it presents very well. When a customer who's not techy clicks on the link and needs to release or block an email, it makes it very simple and clean for them.

Customer support from TitanHQ has been top-tier, top-notch, the whole time we have worked with them, they have been on it. As for the others that we demoed, while they did respond, it didn't feel like they were as comfortable with their own products as SpamTitan’s techs are with theirs.

We haven't had any conversations about things that need to be improved in the solution. Nobody has any major complaints. For the time being, it's a pretty solid solution out-of-the-box and we're not looking for any immediate changes.

Just try it. Install it, run it, and try it. It’s incredibly simple to use, it sets up in minutes, and there are wonderful account and support teams. Just do it. Just use it and the product will sell itself.

Our clients typically use Office 365 and Google as email providers, and we implement the solution to provide an additional layer of security for incoming emails. It helps with SPF, DMARC, and all the DNS tracers.

One of the main aspects of our business is security; firewalls, web application controls, anti-spams, and so on. We use TitanHQ SpamTitan for some clients in Peru.

As a service provider, we used and tested many brands including Proofpoint Email Protection and Fortinet FortiMail. We like to stick with SpamTitan for anti-spam, because it gives us the least problems and less false positives compared to other solutions. 

Spoofing prevention is critical. Using the solution as an outgoing filter prevents spoofing, a major issue right now as everyone is getting spoofing emails. The filter for incoming emails works well, perhaps even too well. SpamTitan works with a scoring system; sometimes, we need to adjust the score threshold to allow safe emails through manually. The filter can be a little too much, though it's better to be safe than sorry.

The way we can customize filters is excellent. Other solutions tend to be restrictive with their specific profiles, but with SpamTitan, we can create them from scratch.

The solution is straightforward to deploy and very quick to set it up. We can get it to work in five to ten minutes, which is excellent for demonstrating the product to potential clients. Another main factor is the price. I believe it's usually less expensive than all the other solutions.

There was an event two or three months ago where one of our clients had a problem where their domain was spoofed. We solved it by running the outgoing emails through SpamTitan and using the DMARC register. They stopped receiving spoofing emails, which is how we usually solve these problems. 

The solution doesn't just save us time, but money as well. We had a case with one client where their accounting department received spoofed emails requesting all kinds of payments. When we implemented the DMARC configuration for outgoing emails, they were protected. Regarding saving time going through spam emails, I would say an average amount of time is saved because anti-spam isn't the main focus of the solution. Our clients already use Office 365 and Google, which include spam filters for incoming emails. Our primary use for SpamTitan is security, the filter for incoming emails regarding buyers. Anti-spam is a bonus, but we care about security the most, and in terms of security, I would say SpamTitan performs above average. Since implementing the solution, we have received less complaints of false positives from our clients.

I believe the product is configured for the US or European market, not the Latin American market, and the scoring system is a little too strict for our market. Most companies in Latin America don't even have proper domain configuration, which can cause their emails to be filtered as spam. They might not have DMARC or SDF configuration, so we often have to change the scoring threshold to let legitimate emails through. It's not SpamTitan's fault, but the optimization isn't the greatest considering our market.  

We have been implementing this solution for our clients for four years. 

The stability of the solution is excellent; we only had one critical event in the past four years. SpamTitan uses two AVs, and we had an issue with one of them called BitDefender, which gave us false positives for about a week. 

For email solutions, stability is vital. If emails don't get through, it's a significant problem. SpamTitan is excellent in this department, as it prevents those problems, and so are the other cloud providers in the anti-spam segment. 

The scalability of the solution could be improved. We can go with a shared node or our own node, which offers a lot more scope for configuration. It would be great to switch between the two without downtime, which isn't possible now. I understand why this could be difficult to deliver, but it would still be an excellent feature to see.

I dealt with support through tickets and over the phone. They pick up the phone, which is great. Other providers get back to me within 24 hours, but SpamTitan is usually quicker if it's within working hours. There may be a few hours a day where they don't offer phone or email support, but that's very late at night and early in the morning. When I speak with their technical support, I get the impression they know what they are talking about, which isn't always the case with other providers.

Positive

We used many solutions of this kind, including Fortinet FortiMail and Proofpoint Email Protection. If the client wants an on-premises solution, we implement FortiMail, but that is more of a licensing issue. With an on-premises set-up, the pricing is based on the volume of emails per hour, whereas with cloud-based solutions, the price is based on the number of users or mailboxes. For all cloud-based solutions, we use SpamTitan.

The deployment is straightforward; we change our MX records and do the backend configuration. This is very helpful when we need to demo the product to clients, as we can set it up within 15 minutes. The setup only requires one person, me and maybe another engineer, but one is enough. 

All anti-spam solutions require some tweaking post-deployment. In our case, we often carry out a deployment and track it for the first week because every client has different providers and use cases. For huge clients, that tracking time can increase to a month. 

The solution gave us an ROI. The spam filters save us a lot of time, and the antivirus is excellent. We carried out a test in which SpamTitan detected a virus that other solutions didn't, and the DMARC configuration is great for preventing spoofing. This product saves us both time and money.

Cloud-based solutions charge per mailbox, which isn't ideal sometimes. A company could have 300 total mailboxes and only 50 in regular use, but they would have to pay the same for all of them. I want a cloud-based solution that gives a price based on the volume of email traffic.

I would rate this solution an eight out of ten.

We use SpamTitan in the cloud. I believe they have different deployment options, but we only use the cloud solution.

I would love a cloud-based solution that offers the option of volume-based pricing rather than user-based. There are companies and especially government institutions that have 1000 mailboxes but only use 50 or 100 of those on a daily basis. In this scenario, a cloud-based anti-spam solution is very costly.

We don't use the solution's geo-blocking feature at the moment, as we don't require it. 

SpamTitan is used for spam protection, nothing else. That's what it does, and it does it well. SpamTitan Plus is nice because we can offer it to our clients. We use SpamTitan internally, but also resell it. SpamTitan Plus has additional security features like filtering out spoofing links. 

We mostly use SpamTitan with Microsoft 365, and it covers about 500 users. Almost all our customers are Microsoft 365 or G suite. 

SpamTitan reduces the overall amount of spam we have to deal with, which saves all our users some time because they don't need to sit there and sift through all of that.

I can't say that SpamTitan has helped us obtain any new clients. It's more like the other way around. We help TitanHQ get new clients because we're paying them for their product. I would say it's had zero effect on our client base.

It provides a value add to our clients because it's another security service that we can offer them in our security suite, which includes antivirus, spam protection, password, and things of that nature. We also now offer ArcTitan, their email archiving solution. It's a full range of security products we offer, and SpamTitan is one of those products.

SpamTitan addresses spoofing, phishing, and any other email-based threat. It adds great value. I like the fact that SpamTitan Plus has the ability to filter every link. There's no way to stop that entirely because viruses and malware are constantly evolving, so it's not foolproof. It gets around 90 percent of the malicious traffic that comes through. 

I like the fact that SpamTitan filters out phishing and spoofing links. They call it AI-driven threat protection. Though I'm a highly educated, advanced computer user, I still like not having to pay attention to where the link is going. I can trust that SpamTitan will filter it out nine times out of 10. 

It's a huge value add for clients who aren't tech savvy because they often click on links in their emails they think are legit, installing some type of malware or virus on their PCs by doing so. Anti-phishing is a new feature, but the standard spam protection, filtering, and antivirus are good too. It has two antivirus filters: Clam and Bitdefender. I think it's great to keep the viruses out of email boxes.

We use geoblocking internally and for our clients. I believe SpamTitan does that by default, so I don't know if there's a specific setting for that, and I don't spend much time in the control panel. I know that you can manually block a domain. It's handy to block spam from a domain that you now isn't legitimate. That's a nice feature.

SpamTitan uses artificial intelligence to train itself and assigns each piece of mail a rating from zero to whatever. The higher the rating, the more likely it is to be spam. If the score is below 10, it's usually not spam. It does a pretty good job of determining whether it's going to be garbage.

The admin management portal needs a facelift. I've asked them for a way to authenticate admins of the organizations that want to admin the SpamTitan product itself. Adding additional management security would be a great feature. 

There are a few tiny improvements they could also make. For instance, the GUI itself is a little outdated, and it could be more user friendly. The same goes for ArcTitan. It's got a horrible GUI that's worse than SpamTitan. It also could use that authentication mechanism upgrade as well. I would also suggest combining the two products into one control panel. 

The spam filters could always improve. The standard spam protection is probably the least perfect feature. It does a great job with viruses and phishing. The spam filter isn't bad. It's just that spam filtering is its primary purpose, but it's the thing SpamTitan does the least well. That's not a complaint though. It's just a fact of life. You get billions and billions of emails. It's impossible to get a system that perfectly filters out all the trash. 

We've been using SpamTitan for about three years, if not more.  We just upgraded to SpamTitan Plus about a month ago.

SpamTitan is relatively stable. We've never had an outage. We've had configuration problems, but that's on our end.

It hasn't had any issues with scalability so far. It seems to handle the resources properly. However, I believe it comes down to the amount of AWS resources you throw at it. I don't think there are any issues with the application itself.

Sometimes, it's hard to get ahold of somebody in support, but they seem to know what they're doing when you get in touch with them. They definitely know their stuff, and the engineers are great to work with. It doesn't seem to be a problem if you schedule it. However, it would be hard to reach a support engineer if I jumped on the phone right now.

I'd give them an eight out of 10. I deduct two points because it's sometimes hard to contact the engineers. Otherwise, they have done a great job and they always answer our questions instantly. It's hard to compare their support to others because I've never used another spam solution, and I don't think it's fair to compare it to other tech companies

Positive

Before we adopted SpamTitan, we were using Office 365's built-in spam protection. Microsoft does a basic job of finding spam, but it's not a specialized solution like TitanHQ. 

I played a managerial role in the deployment, but I didn't handle the details. I believe it was pretty straightforward. The most difficult part was configuring the Office 365 portion inside the Exchange control panel. The rest was smooth sailing.

One engineer is enough, and it takes about 30 minutes per client when we deploy it for our customers. If the initial setup is done, we only need to add the domain, configure the domain spam setting, and set it up on the client's mail server somewhere, such as Office 365.

SpamTitan is more of an ancillary service that we bundle in our security package. It isn't something we're getting rich off of. We pretty much break even, with a slight uptick in revenue.

We get MSP pricing, which is better than retail. The spam solutions are generally priced the same across the board, but SpamTitan is a little less expensive than some of the premium spam services. 

At the same time, I'm not quite sure you get a whole lot more from a premium spam service versus SpamTitan. That's why we went with it. We didn't see the value in spending more money. Who's to say that the other competitors had better artificial intelligence for their spam protection? That's really the only difference between one anti-spam provider and another.

We analyzed four or five different vendors, and SpamTitan had the best features and capabilities. 

I'd give SpamTitan a solid eight out of 10. It's an excellent product at a reasonable price. If you need spam protection, I think it's a good value. It's pretty easy to use, but there are a few things I'd like to see, like a new GUI on the control panel and an updated authentication system. Aside from that, SpamTitan does its job well. 

There's always room for improvement. I only take two points off because no product is ever perfect. I can't even think of a product that would get a perfect 10 from me off the top of my head except for maybe an Eddie Van Halen 5150. That was perfect.

We were getting inundated with spam and having a hard time controlling it. Microsoft has tools, but it was getting overwhelming, so we installed SpamTitan. It seems to have taken care of the issue. Right now, I'm only using it for one Exchange server. 

SpamTitan has made it easier to manage spam. When other solutions I've used quarantined something, an admin had to manually find and release it. With SpamTitan, the end-user can monitor it themselves and release their own quarantined items. It's faster and less work. 

It's reduced the amount of time employees spend sorting through junk emails. I can't quantify it precisely, but it probably saves about half an hour a day per user. 

SpamTitan's individual spam reports for end-users is probably the best feature. It saves me time.

Some of the menus on the dashboard could be easier to navigate. It takes a little while to find things. 

I've been using SpamTitan for at least six months.

I haven't had any issues with SpamTitan so far. It seems to be working as advertised.

I only have about 30 users, but I don't imagine there would be a difference with 300 or more. 

I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than the customer service for other solutions I've used. I'd rate TitanHQ nine out of 10. 

Positive

I previously used N-Able's spam solution, but I switched because it didn't give the end-users control over their quarantine or spam. They couldn't review it or release it. Everything had to go through me, so if there was an issue, they'd have to contact me to resolve it. SpamTitan gives them a daily report.

Yeah. I have used a similar product. This one's far better. I mean, the last one I used the deployment was horrible, and it was just convoluted.

Deploying SpamTitan was straightforward. I don't need to do much. I only had to change the MX records, then make a couple changes in my send and receive connectors on my Exchange server. It took around 20 minutes to set everything up.

I had some support from TitanHQ.

My customers are happy, and I'm reselling it, so I make a little bit of money. It's low-effort because I seldom have to do anything with it. It's passive income for me. I charge my customer for the anti-spam services and pay SpamTitan, then charge my customer more than I'm paying.

I looked at other things, but I went ahead and signed up for SpamTitan as soon as I evaluated it.

I'd give it a 10 out of 10. I'd recommend it to anyone. There's no reason not to use it. It's easy and cheap.

It is web-based, but all our emails go to their site and get scrubbed. Thus, we only get the ones that we whitelist. Or, they have a scoring system and send them through to you.

It is way more than just spam filtering. The reason I bought it was not just to control our spam, but to stop the evil guys from sending us phishing or all sorts of harmful emails. I can see the daily or weekly reports of how many of those types of things that it stops for me.

My employees rest a little easier since previously they would be afraid to open up emails. We get emails from people we don't know all the time and need to look at those. Now, with SpamTitan, I don't have to be fearful that they might open up something nasty.

I might have about 50 spam emails a day. If they came into my regular email, I would have to pick through them. That would take a lot more time. Because SpamTitan scores them for me, I can see pretty quickly whether they are needed or not. I probably only get two or three out of every 100 emails that I want to bring back into my whitelisted emails. They do a really good job for me.

They have a feature where you can export your email addresses, so they can go onto the whitelist or blacklist. I think I am supposed to call them allowed or not allowed now, but I like this feature a lot. 

I like its reporting. I can tell a lot about the activity and things that are going on with my people, I can see it in all their reports.

The solution's overall intuitiveness is pretty good. I am pretty experienced at web and computer stuff, and I had no trouble.

You can go through SpamTitan's report a whole lot faster than you can just go through all your emails because the spam ones just never hit your email.

We have been using it for four or five years.

It seems very stable to me. I haven't seen any issues.

They sold me a package to cover 10 emails. I am sure they can sell you a package to cover 1,000 emails. I would think it would be very scalable.

TitanHQ's overall support is excellent. I would rate them as nine or 10 (out of 10).

The few times that I did have to reach out for support, they solved my problems very quickly. I just haven't run into any troubles that they weren't able to fix within a day. We have never been down without our email.

I would give their support nine out of 10 for their expertise, attentiveness, and speed of response versus competing solutions.

Positive

It prevents nasty emails from getting to my people, and that was what drove me to them way back when. I had an email get through. Somebody opened it, and we had a critical problem. Fortunately, my IT people caught it within an hour, having backups and everything. We got back to normal pretty quickly, but it could have been devastating.

The main reason that I went with SpamTitan was the price. It had to be reasonable. Also, I wanted to get my 10 people covered so I didn't have to worry about going out of business tomorrow because of a phishing email.

The setup was a little difficult, but they did have people who helped me so I eventually got there. They had a change and my IT people had to do some stuff. There was something about pointers. I don't remember the details where we had a little trouble, but they were changing some things around.

The initial setup was done in about four hours.

I am pretty sure they sent me an instructional email, video, or something. I followed that as best I could. I did have to call support who helped me to get it set up correctly.

I have seen ROI. I look at the reports and can see that several times a month a nasty email gets prevented from showing up on any of my employees' devices.

I have been really happy with them. For the price, I don't want to change.

I would recommend at least checking out SpamTitan because it has been really good for me.

I am pretty happy with the user interface experience of SpamTitan. I felt like it was pretty easy to get in, navigate, and figure it out. Some of my less computer-experienced employees had a little trouble. However, after a little training, they got it figured out.

It helped me solidify my policy about emails and such because clearly I hadn't been training the person who opened the phishing email that almost put me out of business. Once I had SpamTitan in place, I could put together a policy and get them trained on how to use SpamTitan so they were overly more aware of the dangers that a computer could bring into an office. 

We had to let people know that I didn't want them checking their Gmail or any other accounts with their office computers because it wouldn't have the SpamTitan protection.

I would rate them as nine (out of 10). It is a good value for the price.

We use SpamTitan as our email filtering solution.

We are in a college setting.

We have had excellent results with this product. Within a week of implementing SpamTitan, it blocked a ransomware event. This made our jobs a lot easier. Within the past six months, we've had 1.3 million emails come in, and out of those, 900,000 were clean. It's blocked 40 viruses.

It's blocked 115,000 emails from either invalid recipients or from different types of filters that it has, such as Real-Time Black List Filtering (RBL), or HELO reject.

In the beginning, we had issues with false positives while the system was using its AI to learn. We've only had one major incident, and that was due to the way our college wrote the email. It was worded so that students would reply, and SpamTitan thought that this was spam being sent. I had to fix that in the system. This problem wasn't SpamTitan's fault; rather, it was the way that we had set it up that caused it to act that way.

Overall, it has improved our security posture.

The most valuable feature is the reporting on bounced emails. If an email has been blocked or bounced, or a client tells me that they're not receiving a certain email, I can go into the reports and rather quickly look to see if it's shown up at all. If it has, I can either release it to the client or tell them what happened with it. Overall, the reporting is excellent.

The interface is very user-friendly and you can access it from anywhere in the world. It is easy to use, very well thought out and doesn't have a steep learning curve.

This product is excellent in terms of its overall intuitiveness.

The only downside is that there is a delay when we're waiting for a report to be generated. It normally takes between 30 seconds and a minute when you're dealing with more than a million emails.

I have been working with TitanHQ SpamTitan for approximately six months.

This is a very reliable tool. I look up logs every day, especially when clients say that they can't find an email. The system has not been down in the time that we've had it running.

The scalability is awesome. If we need more licenses then we call them and they take care of it.

The communication with them is perfect. In fact, we had a call with them earlier today that they initiated, which is awesome for customer service. We were doing biweekly checkups and now, we're moving to quarterly checkups.

The customer service is excellent. If there is a problem then a lot of the time, they know before we do. Compared to the technical support that I have experienced with other vendors, TitanHQ is top-notch.

I would rate the technical support a ten out of ten. They don't hesitate to help, which is unheard of in the IT industry.

Positive

This is the first spam solution that we used. The college knew that other colleges were being hacked, so I was brought in as a security person.

I started with the help desk and when I moved up to the security role, I saw that we didn't have a spam filtering solution in place. This is when we looked into implementing one.

We had the system set up and configured within 30 minutes. Being able to set it up quickly was important to us because we needed something as soon as possible. We wanted something that we could implement without too much setup on our side.

The vendor assisted us with the setup. We use Gmail, and they helped us with our Gmail configuration including setting up the folders. After that, the filter was working.

Just for myself and my team, using SpamTitan saves at least two hours per week.

We pay for licenses and the price structure is very clean. You don't have to pay for on-premises equipment and perhaps a monthly service fee for hardware.

When I began my search, I went to some security forums and looked at some online publications that I read frequently. I started with a list of perhaps 15 solutions, which got narrowed down to five and then got narrowed down to one.

One of the other products was Barracuda, and it was the price that set it apart.

Also, I like that with SpamTitan, there is no on-premises device that I have to maintain. I only have to pay for the license and don't have to pay for equipment with a monthly fee.

SpamTitan provides a feature that can be used for geo-blocking, although we don't use it because we're a college and we have international students.

My advice for anybody who is considering this solution is to definitely try it. Give them a chance because they gave us a free month to test it. When we first started looking, they acted like we were already one of their customers. They didn't just give us a link and tell us to figure it out. Rather, we set up a phone meeting, got everything set up, and we were running on their system for a month before we decided to adopt it. They gave us plenty of time to test their product before we purchased it. That was a big deciding factor in our decision to implement it.

In summary, this is an awesome system. They have other products and we're currently looking at them.

I would rate this solution a ten out of ten.

We are an MSP and we install SpamTitan on our customers' domains.

As we are partners with TitanHQ, there are benefits that we can pass on to our customers. One of the biggest benefits is added security. Email is the primary mode of infection for viruses, and SpamTitan helps to protect us in that regard.

With respect to profitability, TitanHQ absolutely helps us. Their staff is always very kind and helpful during our interactions. We have not had any problems with their service and we continue to offer it to our customers.

Our clients have a real benefit with SpamTitan that comes from an added layer of security. The clients may not see it themselves but every day, I see how many threats have been blocked. Those threats may not have been blocked with a native solution, such as Office 365 or Google Anti Spam.

SpamTitan has absolutely helped to improve our spam catch rate, as well as our false positive rate. I do not have exact numbers available but for our customers that originally reported a high number of spam emails, they have received much less since we put the SpamTitan filter in place. They have less exposure to threats.

The employees have a quarantine report delivered to their inbox, and it shows a productivity gain for them because they spend less time filtering messages.

We make use of the geo-blocking feature for our clients. For example, we are currently blocking emails from Russia. I have not specifically analyzed the results since putting this in place; however, I was seeing an increase in threats from Russia and this was what we did to address the situation.

The geo-blocking feature is very important to us because it's an easy way to block possible threats. There are some countries, such as smaller ones in other parts of the world, that our customers have no reason to communicate with. Considering the fact that many threats come from such countries, the ability to block them based on geography is a wonderful feature. It's also easy to put in place.

We are able to put in geo-blocking exceptions based on a trusted sender's IP, domain, or email address, although we have no need for that at the moment. 

The quarantine report is easy to navigate.

The interface is a little outdated. The menus are simplistic and visually, it's pretty old. The comments that I received from people were that they did not find the interface very intuitive. They had to do a lot of searching for things. This is something that could be improved.

I have been working with TitanHQ SpamTitan for approximately one year.

The product is stable although we did have a few issues with the quarantine report, where it was not being generated properly. Each time, I contacted the support team and they put something in place to avoid such problems in the future. Now, it has been several months and I haven't had any trouble.

This product scales pretty well and the integration with other products is good. For example, it integrates with each user's mailbox. It links to them and can send information directly to each inbox. 

We have between 20 and 25 customers now on the service, and more than 100 on it in production.

TitanHQ helps us with any technical difficulty that we are having.

I would rate the support a ten out of ten. They helped us many times and were always very professional. They provided much more information about the problem and solution that I had asked for, exceeding my expectations.

When compared to other vendors, my experience with TitanHQ support has been much better, and not even on the same level.

Positive

We used to use a local solution, called Zerospam. However, they were bought by a competitor and after that, the service was really poor. Consequently, we had to choose another product to continue offering the service to our customers.

We did a lot of research and chose TitanHQ primarily based on the comments of other IT professionals.

With respect to our customers, most or all of them were using the default Office 365 spam filter. We promoted SpamTitan and installed it, and there was no case where our customers initiated the switch from one product to another. We did not offer them alternative filter options.

The initial setup is pretty easy, and I didn't have any big issues during the process. The support was helpful when I had questions about the configuration.

The pricing for this solution is fair, and comparable with other products.

I have used the spam filter with Office 365 and find that the quarantine report is clunky, and not as easy to navigate as compared to SpamTitan.

I would rate this solution a nine out of ten.