TitanHQ SpamTitan Reviews

TitanHq host the solution and I subscribe to it. I forward our email to them and use them as an incoming and outgoing email gateway.

I now get hardly any spam. I run a small email and web hosting business with about 30 clients. They were always complaining that the proprietary spam systems that I had weren't working, and we were always chasing our tail trying to clean it up. People who are involved with email know that most spam comes from people who indiscriminately sign up to email newsletters and the like. But user behavior is difficult to change. The old system that I had, the native system on the email server, with a couple of plugins that were involved, was just not doing it. It was fairly effective, but I was still getting lots of spam. Now, that is basically gone. 

When TitanHQ first approached me, they told me that with SpamTitan our spam would disappear. And they're absolutely right. It has. And not at the expense of genuine emails either. It really has changed the whole spam issue. I get no customer complaints about spam anymore from those people who have signed up with my organization.

Before I started using SpamTitan, my spam system was quarantining about 800 emails per day, and a lot more were getting through. Now, my spam system quarantines maybe two or three per day. That's how effective it is. My own spam system isn't really being deployed because everything that comes into the server has already been cleaned sufficiently. That means the SpamAssassin that I use along with the email server really doesn't have to deploy at all, which has a positive effect on server and its CPU load. The email server is able to be in the business of relaying email, as opposed to checking everything and having to put things in spam folders and quarantine folders.

Another really excellent benefit, and this is not client-dependent, is that all outgoing email is now checked for spam. That means I have an extra security check on what happens on the server. There are between 300 and 400 email boxes on my server, and it only takes one person to be sloppy with their login details and somebody can be using the box to relay email. Just yesterday, there was an example of that. SpamTitan caught it and stopped about 300 emails from going out. That was a bonus because I wasn't expecting to have outgoing emails covered as well, but they are.

The fact that it does exactly what it says on the box is what I find most valuable about SpamTitan. They've reduced our spam by about 99 percent.

SpamTitan is not particularly configurable. I basically have to accept their parameters for a lot of things.

There are also delivery limits, something like five emails per minute per mailbox. They do that, they say, because they want to maintain compliance, but I can't configure that. I can't be more aggressive about that if I want to be. 

Another example is that I have a couple of clients that send out membership emails, and that causes some problems because we're not able to configure SpamTitan to enable those emails to go smoothly. I have to do a work-around at our end for that.

There are a lot of parameters that, if I want changed, I've got to ask them to make the changes. In short, I'd like them to make it more configurable. To be fair, it's a small price to pay for what they're doing for us, but a bit more ability to configure limits would be good.

I've been using TitanHQ SpamTitan for between six and eight weeks.

The stability seems to be absolutely spot-on. There are backup and redundancy strategies involved. If one server is down, there's another one available. I have never been aware of the backup MX record having to be used.

The proof in the pudding is really our customers' feedback because, had there been any problems in terms of stability, I would have heard about it from our own customers. We've had no complaints. The only thing I have heard from our customers is, "Thanks for doing whatever it was that you did." I have managed to take the credit for what SpamTitan is doing for our clients. There have been no issues at all in terms of stability or reliability.

I'm offering the incoming mail spam prevention as a premium add-on to what I offer to my clients. I have four or five clients that are up and running with it, and another three are on a trial. But for the price point that I'm at with SpamTitan, I could probably take on another 15 clients very easily. Our business is very small in volume in terms of what a company like SpamTitan are dealing with. I don't envisage any problems with scalability, even I were to double over the next year.

At the moment, for outgoing email the solution is monitoring about 300 email boxes, and for incoming email, about 50. If more of my clients sign up for the premium offering that I've suggested to them, to cut down on their spam even further, I would like to expand usage of it. I'd like to sell it to all my current clients.

I'm still learning about what they have to offer. We're using SpamTitan as a blunt tool to stop spam, but there are so many other things that are on offer. I have probably only scratched the surface. I haven't really spoken to anyone at length yet, other than the salespeople, about the other things that are on offer, because of time constraints on my part.

In terms of getting to a resolution, and in terms of professionalism, TitanHQ support is first-class. They're not very user-friendly, but I can deal with that. That's a common thing in the IT business. But they are professional and efficient.

SpamTitan is the first external email gateway that I've ever used, so I can't compare their support with its competitors. I could compare it with a payment gateway, like Worldpay for instance, which I use for one of my clients. Worldpay has a great offering, but their technical support is a bit brusk and monosyllabic and not always very helpful. Compared to Worldpay, SpamTitan are much better, with the caveat that, as I noted, SpamTitan aren't all that user-friendly. Sometimes IT people can appear as if they're being put out a bit when you ask them questions about the product. I can live with that. At the end of the day, as long as they provide a resolution, I'm cool.

Positive

The setup and ease of use are an eight out of 10, where 10 is easiest. They set up most of it for us. I had to do some work at our end on DNS and it was sorted. That was easy enough.

There's a wee learning curve to the user interface but it's easily negotiated, and once you understand it, then it's fairly straightforward. I would rate the overall intuitiveness of the solution at seven or eight out of 10.

Part of the reason that there was some difficulty for me at the very beginning was that I didn't quite understand how the product worked. At that time I was really only interested in the end results. One phone call got that sorted out. When I started to understand how it worked, it made it so much easier for me to understand how the configuration was put together.

I did a trial that was supposed to last for a month, but I signed up after a week because it was working so well. Getting it set up was fairly time-consuming because each domain that was added to SpamTitan involved tedious work with the DNS. But the setup on the SpamTitan side was relatively easy and very quick to deploy.

What it is doing for us at the moment is more than value for the money that I pay. I've already recouped the cost of the solution from my customers who have signed up for it. 

It's a no-brainer for me. It has 

• given me less work to do
• knocked down the number of support calls
• totally eradicated support calls for spam.

And the net cost at the moment is absolutely nothing. I do realize that the cost will go up if more of my clients sign up for it. It's not something I'm looking to turn a profit on. Still, financially, it has already helped the business because we've got more time to devote to other things since we're not putting out spam fires constantly as we did before.

If all of my clients were to sign up for it, it would be worth about £5,000 pounds a year in extra income for me.

As a small business, every penny is counted here. All businesses have had problems over the past couple of years with the pandemic. I really thought that something like SpamTitan would be more expensive, but it cost me about $70 (or about £60) a month. I'm more than happy to pay that.

I looked into other solutions, but most of them were in-server, a piece of software that I would have to buy a license for. I would have to be responsible for the configuration of them as well, which would mean upskilling on my part and my employee's part. One of the other solutions I looked at was a fairly big multinational company. The thing that got me into SpamTitan was that they cold-called me. That gave me the thought that, "Oh, there are cloud solutions like that out there. Let me have a look to see what they are."

After having done a bit of research and due diligence on SpamTitan, I went to the SpamTitan website and found out that, with two clicks, I could set up a trial so that's what I did. I couldn't do that with the competitors. I was getting it for free for a month to try it on a couple of domains. They were quite happy to extend that if I required an extension, as I was learning how to cope with the system. They were very confident that it would work and, in fact, it did. 

I didn't do as much research as I might have done otherwise because I wasn't thinking that it was a mission-critical thing. It was just a thought at the time that something like that would be a bit of a luxury. It would cost me some money but might be quite useful. I have since found it to be far more useful than that.

My advice is go for it. Absolutely. I really have no hesitation saying that at all. With a lot of software solutions it's usually "horses for courses." How they work depends on your workflow. But with SpamTitan, it's absolutely a binary situation. There are no ifs or buts. It stops the spam coming through and it's amazing.

This sounds hyperbolic, but it's easily the best purchase that I've made since I started this business, 15 or 16 years ago.

I have paid for things, and sometimes I think they're a waste of cash but I'll keep them in place because there might be some small convenience involved, but this solution is really well worth it. I really was pinching myself at the beginning and wondered, "Is it really going to be that effective?" So far—and it has only been six weeks, so there's always that caveat; maybe there is some disaster that's ready to befall me down the line somewhere—honestly, it's just been superb.

It's definitely a 10 out of 10. I have some issues with the technical support, but when it comes to spam detection it would either be a zero or a 10 for me. It hasn't reduced my spam by half—even that may well have been worth the money that I pay for it. Rather, it has cut it out altogether.

The only spam that I get now, doesn't go through SpamTitan. There are some fairly clever spammers who manage to email directly and bypass SpamTitan, but I very seldom get spam. What I do get all seems to come from New Zealand, strangely, and not from the usual suspects, like the Far East or Russia. It's very much in the Southern hemisphere. But what I do get is minimal.

We use SpamTitan, in our role as an MSP, for all of our customers across the board. We set them up on SpamTitan to protect their emails, inbound and outbound. It will scan everything for spam, junk, viruses, dodgy attachments, and spoofing.

It's on the cloud. We have SpamTitan Private Cloud with two dedicated servers that live on Amazon AWS and they are only used by us.

The collaboration between us, as an MSP, and TitanHQ in terms of positioning us to acquire new business, is spot-on. I have meetings with our account manager every quarter to go through what's happening with TitanHQ and learn about new products that they're offering. They will also ask how we're doing and whether we have anything big coming up, to see what they can do to support us through it.

Their partner program is excellent when it comes to partner profitability. TitanHQ is phenomenal.

The solution has also helped to improve our spam catch rate and reduce our false positive rate, by at least 50 percent.

In addition, it helps save employees' time by not having to sort through junk and spam email. It just works. With SpamTitan we set it up and that was it. We left it to it to do its job and it does it. It's saving us at least four or five hours a week.

The aspects of TitanHQ's technology that help us acquire new customers and add value to our services are its ease of use and functionality. It's a brilliant product. It sounds amazing when you first look at it, and it does what it says it will do.

The key differentiator of TitanHQ for its partners is the Sandboxing Service. The email filtering will open up any attachments and run them through two antivirus sandboxes before they reach you. You can pretty much guarantee there's not going to be a virus in them. I've not seen anyone else do that.

Also, the solution's overall intuitiveness is fantastic. Everything, from our experience dealing with the people at TitanHQ, to setting the product up, where you can literally change every single setting down to the fine details, has been great.

The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement.

We have been using TitanHQ SpamTitan since December 2019, making it just over two years.

It just works. It has never broken in all the time that we've been using it. I don't think there are any other products we use that I can say have never stopped working.

We're close to our limit now, so I need to speak to them to increase it. But as soon as it starts needing more resources, it uses them automatically. We have about 2,000 users on it.

The biggest benefit of being a partner of TitanHQ is the support. We very rarely have issues, but whenever we do, it is sorted within minutes.

I've never known a support team, for any of the products that we use, to come back as quickly as TitanHQ's support does. I had a query with them a few days ago about another product that we're using, EncryptTitan. It wasn't a problem, it was just a question that I had, and within about 10 minutes I had my answer.

Positive

The solution that we used previously, Reflexion, was brilliant at the time, but they stopped developing it and it became a nightmare to use. It required constant work. The stability of SpamTitan versus that of Reflexion is a million times better.

The setup is as easy or as hard as you want to make it. We made it quite hard because we went through every setting and configured absolutely everything on it. But if you want to just pick it up and run with it, it's really easy.

It took me a full week, including moving all of our customers, to get it deployed.

In terms of the implementation process, I spoke to SpamTitan about it. I asked them what they advised. It was just a case of moving people off our old solution and moving them onto SpamTitan. I had to do it one customer at a time to make sure that nothing broke in the process. TitanHQ were really helpful through that process.

We've started reselling SpamTitan to another MSP. We provide SpamTitan to them and they provide it to their customers. We support it for them. We're like the middleman between them and SpamTitan. That creates ROI because it's like free money since TitanHQ do all of the work. We support it if that MSP has any issues, but because it just works, they don't have issues.

Compared to all of the others, including the solution we used previously, SpamTitan is cheaper.

We went through five or six options, including the big ones like Barracuda. And Sophos has a new product out.

With SpamTitan, you get a lot more control. And the support is amazing. It also has more features, such as the Sandboxing Service. Some of the others have started to offer that now but, at the time, it was only SpamTitan that offered sandboxing through two different antivirus products. And obviously, pricing helped.

They are constantly adding new products. SpamTitan is the way to go. I won't use anything else.

We use it to catch and to help reduce spam, malware, and viruses coming into mailboxes.

It's all on cloud, using their servers that are hosted on AWS.

One of the aspects of the solution that helps us acquire new customers, as a solution provider, is the ability to scrub inbound and outbound emails. The big selling point is that you don't send a customer a virus or some malware or grayware. We bundle it in automatically for all of our new customers. People don't have a choice. Most of our customers don't care which tools we use, as long as they're protected. When they ask, "Are we protected?" We say, "Yes." We have done our due diligence and that's why we picked SpamTitan.

One of the benefits of being a partner with TitanHQ is that their help has been responsive. Our new account manager is quite responsive and keeps us abreast of all the updates coming down the pipe from them.

Their partner program is good when it comes to partner profitability. We can make money off of them, on our margins. We can make money on what we sell.

And in terms of benefits for clients, we had a site with an on-premises Exchange that went down for three or four days. With SpamTitan's ability to spool emails, no emails were lost or bounced during that transition. That is one of the features that people love. But with everything going into Office 365, if that's down, there's nothing you can do.

Overall, our security has gotten better and spam detection has gone up.

Among the features that led us to choose SpamTitan are the 

• ability to lock down
• multiple layers of security they have built into it
• ability to scrub inbound and outbound
• higher-level SPF and DMARC capabilities that were not really built into our previous product.
  

The user interface of SpamTitan is fair, at best. They're coming out with a new one. The current one is a bit hard to navigate, and that was the biggest part of what made it a steep learning curve. It took three to six months to learn how to find stuff in there. It took us a while to ramp up everything. I would rate the intuitiveness as "low" because you can't find things. Now, I know where things are, but initially, it's a steep learning curve when we have new people come on board.

There are also some issues with false positives. And when 15 to 20 people reply to a mass email, either in-house or an external one, SpamTitan blocks them, which causes issues. They go into the outbound quarantine, where users have to go in and manage it. That becomes a false positive, although it's actually doing what it's supposed to. But it can be annoying to the end-user.

In addition, the problem with the daily quarantine report is that our customers can't whitelist or blacklist based on it. That is a feature that may be coming out. There was an Outlook add-on, a toolbar, but that doesn't work reliably across different versions of Outlook, or even the same versions of Outlook.

The biggest beef we hear from customers is that they can't manage it right from the email. They can do an "allow" from the email, but they can't block a spam email without the toolbar or logging into the portal. That means they have to go through multiple steps and that's the part that they don't like. We hear that a lot. With other solutions, if I get a junk email I can open it up and at the bottom there will be a footer that says "block." That's not available with SpamTitan. We try to have customers look at the daily report, and they can allow right from the report, but they can't block. They have to go through multiple screens to block an email, without that Outlook toolbar, which has had issues. TitanHQ is aware of all of this.

I've been using TitanHQ SpamTitan for a little bit over two years.

The stability has been very good. We have a cluster of two servers so that if one fails, the other one picks it up. Clustering was one of the key features we wanted and was something that wasn't offered by other providers. We didn't want to go through the downtime thing again. That's why we have the cluster. Stability is of incredibly high importance to us. People rely on email every day for orders, processing, and communication. If it's down and not able to do its job, companies and people can't do their jobs.

The scalability is strong; very good. We have about 600 users. We'll continue adding new customers to SpamTitan. We already have a lot of this stuff in our firewalls and other spots. In terms of increasing usage, at this point, it's just status quo and using what they have. And we'll review some of their add-ons later.

We have probably pushed almost 5 million messages through SpamTitan.

Their support has been very responsive and helpful. The only issue is that support is located in Ireland and we're in Portland, Oregon. The time difference has been a challenge at times. It's not their fault, but when you need immediate help sometimes somebody is there, if it's an immediate or a system down.

Their tech support is very good compared to the support provided by companies with competing solutions. That's an important aspect.

Positive

We switched from a previous vendor, Reflexion Networks, that was bought by Sophos. They then had an outage for over a week or so and we decided to move. Another reason we switched was that they hadn't done any dev on it in years. They were sunsetting the product and they weren't bringing out any new features. When Sophos bought them I believe they were going to migrate everybody to their platform and we didn't want to move to Sophos at that time.

It was difficult to set up. It just wasn't intuitive. And the sales guy we had sold us pie in the sky and we had to deal with support quite a bit. There were a lot of tickets and a lot of initial frustration about why things weren't working. But once we cracked the code for a couple of customers, then the rest were a lot easier. The first three or four were rough.

That's why a better interface would be helpful. They're aware of the fact that they were taking everything any partner wanted and jamming it into the old interface. It went probably from a "Toyota Camry" to a "Ford Expedition" hauling a trailer. That happens in software development. They're supposed to be streamlining that. And that's the part that's hard: finding things. When you talk to support they say, "Go here," and then you think, "Oh, there it is." The interface isn't intuitive.

I don't feel we were onboarded very well. It was like a hodgepodge of answers from our sales rep and customer service. There was never a planned onboarding process. What wasn't there was a statement like, "We'll walk you through everything you need to do." A better onboarding process would be best for new partners. They should walk new partners through the first couple of setups.

There was also the issue of helping our end-users and customers understand the changes that we were making and the different reports. 

But since we got it set up, it's been fine with no issues. We have two people who are responsible for the maintenance of the solution, a network engineer and our help desk central services.

The first couple of setups took at least a week, including the settings and all the other stuff they had to have us add into Office 365. Now, it takes us an hour to set up a new customer.

We have seen ROI from the solution. The price point is right and we're able to make a margin on it. We're actually making it profitable, rather than breaking even.

The cluster was an additional cost. We had to get some more licenses to get to that level. It's well worth it because it means peace of mind for everyone.

We researched and demoed several solutions, and TitanHQ came out of that on top. We looked at Barracuda, SonicWall, and Zerospam. We went with TitanHQ because of the price and features.

TitanHQ's key differentiators, for its partners, are the pricing and support.

We use SpamTitan as a complement to Office 365 because it works well with Outlook and blocks malware and spam.

I like SpamTitan's email sandboxing. It is very effective and blocks almost 99% of spam. It also has zero-day threat protection.

The IT team has seen more time savings than the end users. The end users used to call frequently to have us check whether an email was safe. However, with SpamTitan, these emails don't arrive in the end user's inbox.

The end-user has seen a 50% reduction in spam with SpamTitan. The percentage could be higher, but we have not configured SpamTitan with a higher level of security. This is because we did not want to lose important images from customers or providers who don't have a good score. It's been working well for us so far, and we haven't had any issues with high false positive rates.

The analysis of ransomware attachments could be improved. Other solutions seem to detect ransomware faster than SpamTitan does.

It would be great if the commercial and support teams in Latin America spoke Spanish.

We've been using SpamTitan for almost five years.

We haven't had any issues with stability during the last five years.

It's easy to increase the number of users or the volume of emails in the cloud version. I emailed partner support or SpamTitan's support, and they increased the capacity. We have approximately 2,000 users with SpamTitan.

TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a scale from one to ten, I'd give them a nine.

Positive

The initial setup process was fast. It's very easy to set up and use. One person can manage the solution once it's implemented; it is a lightweight solution.

We implemented the solution with the help of a SpamTitan partner. Their level of expertise was great.

SpamTitan has protected us from ransomware attacks, and that is a return on investment. We have seen this ROI in one year.

The pricing is great, but it has been increasing on a yearly basis. It is now close to that of Microsoft solutions. If it continues to increase, then clients may need to migrate to a different solution.

We evaluated solutions from Microsoft and Cisco before choosing SpamTitan. The solutions from Microsoft and Cisco were too expensive.

My advice would be to try SpamTitan. It is not as well known as Microsoft or Cisco, but it is a great solution. SpamTitan blocks malware and spam like other solutions do but at a lower cost. It is a good solution with great pricing.

On a scale from one to ten, I would rate SpamTitan at ten.

We are using it to filter our email. We have its latest version.

Previously, we were getting too much junk mail in the inbox. It gives us more time to focus on work rather than deleting emails.

It lowers the amount of junk email you have to go through and delete.

There should probably be a little more explanation on why one day, the email from one company goes into quarantine, and the next day, it doesn't. To me, it is a little bit random at times.

I have been using this solution for about five years.

We haven't had any issues.

There doesn't seem to be any scalability issue. We send all the emails through their servers, and each individual can tweak it as desired.

It is being used on desktop PCs. It is being used by a number of users in-house, on the road, or in other cities.

Their support is average. I would rate them a six out of ten.

Neutral

We used a hardware-based solution in-house. I can't recall its name, but it was a piece of hardware in-house.

It was a little bit complex. There wasn't enough information or handholding to get started with it. Some of the rules just didn't make sense.

Its basic configuration wasn't hard, but there was not enough explanation on the difference between the levels, what you're filtering out, and how close attention you need to pay to your report every day.

We implemented it on our own. It doesn't require any maintenance from our side.

We did evaluate other options. I liked that it is cloud-based, and it continuously updates without me having to deal with it.

I would advise asking more questions prior to setting up the quarantine levels.

I would rate it a seven out of ten.

It is web-based, but all our emails go to their site and get scrubbed. Thus, we only get the ones that we whitelist. Or, they have a scoring system and send them through to you.

It is way more than just spam filtering. The reason I bought it was not just to control our spam, but to stop the evil guys from sending us phishing or all sorts of harmful emails. I can see the daily or weekly reports of how many of those types of things that it stops for me.

My employees rest a little easier since previously they would be afraid to open up emails. We get emails from people we don't know all the time and need to look at those. Now, with SpamTitan, I don't have to be fearful that they might open up something nasty.

I might have about 50 spam emails a day. If they came into my regular email, I would have to pick through them. That would take a lot more time. Because SpamTitan scores them for me, I can see pretty quickly whether they are needed or not. I probably only get two or three out of every 100 emails that I want to bring back into my whitelisted emails. They do a really good job for me.

They have a feature where you can export your email addresses, so they can go onto the whitelist or blacklist. I think I am supposed to call them allowed or not allowed now, but I like this feature a lot. 

I like its reporting. I can tell a lot about the activity and things that are going on with my people, I can see it in all their reports.

The solution's overall intuitiveness is pretty good. I am pretty experienced at web and computer stuff, and I had no trouble.

You can go through SpamTitan's report a whole lot faster than you can just go through all your emails because the spam ones just never hit your email.

We have been using it for four or five years.

It seems very stable to me. I haven't seen any issues.

They sold me a package to cover 10 emails. I am sure they can sell you a package to cover 1,000 emails. I would think it would be very scalable.

TitanHQ's overall support is excellent. I would rate them as nine or 10 (out of 10).

The few times that I did have to reach out for support, they solved my problems very quickly. I just haven't run into any troubles that they weren't able to fix within a day. We have never been down without our email.

I would give their support nine out of 10 for their expertise, attentiveness, and speed of response versus competing solutions.

Positive

It prevents nasty emails from getting to my people, and that was what drove me to them way back when. I had an email get through. Somebody opened it, and we had a critical problem. Fortunately, my IT people caught it within an hour, having backups and everything. We got back to normal pretty quickly, but it could have been devastating.

The main reason that I went with SpamTitan was the price. It had to be reasonable. Also, I wanted to get my 10 people covered so I didn't have to worry about going out of business tomorrow because of a phishing email.

The setup was a little difficult, but they did have people who helped me so I eventually got there. They had a change and my IT people had to do some stuff. There was something about pointers. I don't remember the details where we had a little trouble, but they were changing some things around.

The initial setup was done in about four hours.

I am pretty sure they sent me an instructional email, video, or something. I followed that as best I could. I did have to call support who helped me to get it set up correctly.

I have seen ROI. I look at the reports and can see that several times a month a nasty email gets prevented from showing up on any of my employees' devices.

I have been really happy with them. For the price, I don't want to change.

I would recommend at least checking out SpamTitan because it has been really good for me.

I am pretty happy with the user interface experience of SpamTitan. I felt like it was pretty easy to get in, navigate, and figure it out. Some of my less computer-experienced employees had a little trouble. However, after a little training, they got it figured out.

It helped me solidify my policy about emails and such because clearly I hadn't been training the person who opened the phishing email that almost put me out of business. Once I had SpamTitan in place, I could put together a policy and get them trained on how to use SpamTitan so they were overly more aware of the dangers that a computer could bring into an office. 

We had to let people know that I didn't want them checking their Gmail or any other accounts with their office computers because it wouldn't have the SpamTitan protection.

I would rate them as nine (out of 10). It is a good value for the price.

It allows me to help my clients prevent bad stuff coming onto their network. It does security spam filtering, searching where it came from and whether it is spam or whatever. It also scans attachments, URLs, and addresses in the emails, then puts it in a quarantine. It is part of the tools in my suitcase of things which can help my client keep their network clean.

We are using it at Arcadia Ambulance. Other clients that I have use it as well. Further usage is definitely on the horizon, as needed. It really depends on who wants to use it. Pricing can be a decider.

It provides insurance for cybersecurity, which is required for a lot of clients. There is peace of mind, knowing that their network will be a bit more secure.

Sometimes, sources considered spam try to attack the client who has put in a filter. I don't know what they are trying to do, as they might be violating SPF records or attempting DMARC DNS violations. This solution prevents that spam from coming in. The client can then see that in their digest on a daily basis.

The digest and the quarantine are the most valuable features. I can go into the quarantine and see everything that was quarantined. On an individual basis, you can easily whitelist an email or address coming in, if needed.

The user interface experience is easy and intuitive. I don't think I have ever run into a situation where I don't know how to do something or don't know where something is at, then calling up someone at SpamTitan. The product is a little more powerful and user-friendly now at Arcadia Ambulance, then when I used it as Arcadia Ambulance. 

SpamTitan is easy to navigate. It is in a format that the end user can understand. I don't really need to handhold clients who are using it. They understand it is very intuitive. If an email comes in, and they don't want that to come in, then they can block the email as an email that they don't want to receive. It is fairly easy for them to navigate and manage the spam filter service.

I am not sure it does URL filtering or checks for phishing, but if it does, then great. That would probably be my room for improvement. I would like it to check for DCIN violations from locations where the email is being sent. Also, I would like it to do sandboxing, e.g., if an attachment is on an email, then it opens that at a different location to ensure that file attachment does not have any malicious aspects to it.

There is some room for improvement. Some of the biggest ones are better scanning of emails coming from what source and scanning emails for the content in the email. For example, determining if the email has malicious content in it by scanning the email and attachment. If it does that, then great, but that is very important to my clients and me. It is very important that you know what is in an email before it gets into an office's location. Not only where it is coming from, but what is in it, which is probably more important than where it is coming from. It could be coming from a client's partner or a business that they work with, but what if they get compromised? The perpetrators or bad guys start sending emails to Arcadia Ambulance, and they are infected with scripts and bad stuff. They think, "Okay, this is a legit user," since they get emails from them all the time, then they get hit. That is how a lot of really bad stuff happens.

The stability of SpamTitan is equivalent to other email security solutions that I have previously used. Some of them have more bells and whistles that you can add. For example, inside the email subject line, you can put in the words encrypt secret, or secure. Then, it will automatically secure that email and send an email to the person who is supposed to receive it. They can identify it for themselves in a series of different Q&A questions. That is sometimes a deciding factor for clients.

I have used it in the past, quite a bit, at another company where the solution was sold. I was reselling it indirectly through another distributor and TitanHQ was hosting it on their server. That was different because Arcadia Ambulance is using it directly through TitanHQ.

It just gets it done. It could probably be improved with more options being provided. For example, being able to hold emails that come in for up to 30 days, so if an email is lost or whatever, you can go and read it again. Seeing emails for each individual is a feature that could be provided for both incoming and outgoing, almost like a cached copy of every email coming in and out.

There are 10 to 15 users using this solution. This includes finance, management, payroll, billing, and the assistance department. The assistance department assists in routing patients to their ambulance, e.g., where they will be picked up. They also address any issues that might come up, such as how long it will take the driver to arrive. It looks at traffic patterns and helps the ambulance get there, if they need help.

TitanHQ technical support is knowledgeable, but sometimes not accessible because they are a UK company. Sometimes when I need help, they might not be available to help me. I would rate them as eight out of 10.

The expertise, attentiveness, and speed of response from TitanHQ’s customer support team is pretty good compared to competing solutions’ customer support teams. It is equivalent.

Positive

Arcadia Ambulance previously didn't have anything. Therefore, when it came time to update their cybersecurity insurance, we helped implement SpamTitan, which met all the requirements. Before, it would sometimes go into the junk folder inside of Outlook.

It wasn't too difficult to set up and configure SpamTitan. I had to change the DNS, then configure and enable it for all the end users who would be using it. That wasn't very difficult at all. I actually did it by myself, then I had a conference call with a tech support person who double checked my settings and that my configuration was done correctly. So, it was fairly easy. It took about one or two hours.

I did have to talk to my boss at Arcadia and answer a few questions. Believe it or not, my email address was blocked so he had to unblock it.

I can make a lot of money reselling it. 

Partner profitability is good with Titan HQ's partner program. This means that I recommend it to clients who trust me. My time and effort to educate them is compensated by TitanHQ, who provides the solution to me at a lower price than what the public gets it at, then I can make some money.

My business is more secure. In which case, I am up all the time. I have fewer vulnerabilities, which is important. That is my return on investment for getting SpamTitan's spam filter. If I don't have it, then I could have large bills for resolving and correcting the damage that was done.

I just say, "The pricing is X amount per month and per mailbox."

TitanHQ is all over the world, and not all solutions are global. TitanHQ sees what is happening globally, adding to their experience and knowledge.

SpamTitan has helped improve my spam catch rate and reduce my false positive rate amongst the services that I use. For example, I use a firewall and most clients scan files, attachments, and data coming in and out. I don't use just one solution, but many different ones, so there is overlap.

I tell someone looking into this solution that it has a series of different security functions or features, then I inform them of other options out there.

Don't always assume that it does what you think it does. Clarify and ask questions. Ask if it can do other things besides the things that it currently does.

I would rate the solution as seven and a half out of 10.

It's a spam filter, so all of the emails come through SpamTitan before it comes to us.

I can log into it and direct all my MX records and it intercepts and reads all the emails. We can then determine if something's invalid. It holds it instead of sending it off. We get a quarantine report if they've had something intercepted.

It's used just for inbound and outbound email communications. It's used for email features.

It helps protect the individual users to avoid trouble and increase productivity. They don't get their mailboxes clogged up with a bunch of garbage.

Its spam protection is excellent.

The user interface experience of SpamTitan is great. It's pretty intuitive. They do an update once and I don't have to call and ask again as it makes sense where you click and it hasn't changed. That's one thing that's nice. Every update is all the same in terms of the UI. They don't move things around. 

In terms of overall intuitiveness, I'm highly impressed. Some of what I use daily, if I log in and try to look up a report, add an email, block somebody or search histories, how to get there, find it, and set the filters seems very intuitive. I don't get into it very often - maybe once or twice a month if something comes up. However, I'm always able to easily now give my way around without having to go look up old notes or call support again and ask another question.

SpamTitan has helped improve the false positive rate although I'm not sure by how much. It does a great job of validating and inspecting emails and making a decision on scoring mechanisms. There are also other options where I could go in and add other levels of features that I want to score against. I don't find very many emails being captured that shouldn't be. 

I've worked with different spam filters and I actually like SpamTitan the best. It's great and it's also a lower-cost option. It seems to work better than any other option I've ever used. Participating with end-users and the quarantine email seems a lot more simple for them to understand and to just click and release, allowing options. It's very easy for me to go into, make changes, and navigate. 

SpamTitan has helped save employees time by not having to sort through junk and spam emails. I don't get many calls where people are trying to find an email and are having a hard time. Once a month somebody says, "Hey, I can't find this email." Or they ask a question. However, in general, it saves a lot of my time.

Getting users to clean up their mailbox really has nothing to do with a spam filter. That's another story. However, this definitely helps reduce the number of garbage emails they receive. The other solutions have got more passing through than this one would, or probably a lot more false positives where the legitimate email they're looking for was being intercepted. This product definitely is more productive.

In terms of time savings, it's been easier for me as the person responsible. I don't have to deal with phone calls when there's a problem. I had more issues to deal with using the prior solution than I do with this one.

I'm not 100% sure how well they scan certain attachments. I know spam filtering is a huge game in a constant battle, however, sometimes you'll get some just obviously bogus emails coming through with an attached file that they're just praying for you to open. I don't know if there's something they can do to help catch some of those. Other than that, just keeping up with day-to-day changes, it's a constant battle with spam, so there's never a perfect solution. That's never perfect 100% of the time.

I've been using the solution for over two years. It's been almost three.

I'm pretty impressed with the stability so far. This will be the end of three years coming up and I know they're in a different country, however, they're still there and still working. We haven't had any issues.

It's already over licensed beyond what I even use, just based on the way it was sold. I don't perceive myself as outgrowing it. If I needed to, I could just increase the license by paying more money.

It's scalable. I have to use the full capacity of what our email transactions are and since it goes through them first before it hits us, we don't have to waste the bandwidth on all those bad emails.

I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with solutions really quickly as well. They don't feel like they try to blow you off with excuses. They seem pretty knowledgeable about the product.

With my key provider in the past, going through their channels was slow. With these guys, I can call up and within two minutes, somebody's on the phone and they're in the system and we find the answer. We're usually done in 20 minutes or less.

While, for me, support is not of high importance as the solution just does what it does and moves along. That said, it sure is nice when I do need to reach out that I have that quick response. If their support wasn't as good, would I still use the product? Yes.

Positive

I've used spam filtering before. I found these people and did some examples and sessions with them and just decided I like their product and I just quoted it and said, got an authorization.

I didn't really care that the other product had an integration with an MSP client and we were separating from them. It made it difficult to sometimes access the email. We had to contact them for support. The transition to this was a matter of just getting it plugged in, typing in some of my domain, my information, updating my records and I just started shooting at it. 

It was incredibly easy to set up, configure and then start using SpamTitan. I pretty much can't live without spam filtering nowadays. 

The deployment took maybe three hours.

I first set it up with all the information and verified that it was good to go. Once I was done, I swapped my records in the public world and I stopped using an old service and I started flowing right through them. If I had any issues or concerns, I could change those records back. I had the new service and the old service running together for a little while until I finally decided it was time to get rid of the old stuff.

I worked with their support in the transition. It really went flawlessly, as far as the end-users, they had no clue, there was no downtime. Mostly I handled the implementation myself and if there were any questions I had, I worked with their technical support.

I'm not sure if looking at the solution from an ROI perspective is applicable for this product.

There haven't been any other costs in addition to the standard licensing fee. They did recently reach out as they're offering another service that's an add-on license that'll do some URL scanning. We talked about it. We just haven't pulled the trigger yet. Other than that, there's never been any additional costs and even their yearly renewals haven't changed by increasing at all.

I don't really have any specifics like you should do this or do that. I just purchased a yearly license at a time. It's not a monthly thing. I just pay upfront for the whole year.

I did look at a few solutions that I had touched myself in different places. I did some Google searches, however, their cost of licensing compared to everyone else is an amazingly different charge. I thought I'd give them a shot. This will be my third year of renewals at the end of this year and I have no intentions of not renewing with them.

I'd advise those considering the solution to go for it. I felt a little iffy at first that they're not based in my area. I took a chance on them and I'm extremely happy.

I'd rate the solution a nine out of ten. If they were actually able to catch the people sending the spam, I'd give them a perfect ten.