TitanHQ SpamTitan Reviews

We primarily use the solution for spam filtering for all of our internal clients.

We're talking ten years since we started using it. At the time, the products we were using took a lot of manual effort to make sure that we were blocking unwanted emails. When we moved to SpamTitan, it alleviated some of that daily work that we'd have to do to make sure we were getting clean email.

Their general spam filtering and the logging of the history are helpful.

They have a low false-negative detection. We have a lot of control over what is filtered and what isn't through creating our own rule sets.

We also use SpamTitan's geo-blocking feature. We started using that when it became available as we were doing that ourselves on-prem. We started using that when it became available last year. It allows you to block spam emails entering your network and servers, reducing your spam intake. Being able to block a whole country that our customers don't deal with is just an easy way to not even have to process those spam messages. 

I'm not sure if I can approximate by how much we've reduced our spam intake by using this feature, however. We tend to geo-block based on the country, not the IP. So far, it works. It's easy to set up and easy to make exceptions, based on either IP or domain, in case there is some email from a country that we're blocking that we have to allow through. It's very important due to the fact that we're a government agency. Blocking emails from certain countries, especially during times like this, where there are a lot of attacks coming in, helps keep us safe.

In general, the user interface is good. SpamTitan's overall intuitiveness is okay. 

The solution has saved us time. We went from doing work every day to maybe a couple of times a week to make sure the emails we are getting are clean.

The interface could be updated. I wish it was a little bit more modern. It's been the same interface for ten years and some aspects are hard to find, even after using it for years. If you don't go to a certain feature often, you have to dig around to find it sometimes. Therefore, the layout or structure of it could probably be better. 

In terms of intuitiveness, the main daily admin use is fine, however, some of the special configuration areas don't seem to be logically laid out compared to other products that we use.

The only other issue we've had is with searching the logs. It has a field for searching the "from user", yet does not have a "header from". Sometimes it's difficult to find an email when the "from" and "header from" are different, as we're only able to search the from field. This is difficult compared to other products that we use.

I've used the solution for about ten years. 

The stability is good. I'd say it's around an eight out of ten. We've had a couple of issues with running out of memory or disk space. However, support has always been able to adjust things to get them back working.

We haven't really expanded it. We have about 5,000 mailboxes that go through it. We've adopted it 100%. We do plan to increase usage.

Their support has always been very good. They're always responsive. You get to the person that is going to be working on it immediately. You don't have these different support levels to get through to get your question answered or the problem fixed.

It's very good. It's one of our best supports on any of the products that we have.

Positive

The initial setup was relatively easy. SpamTitan support helped us get it initially configured. It wasn't difficult on our side. Some of the rules we had to manually enter, and if we had a large batch of things that needed to be inputted, we could send it to their help desk, and they would make the changes for us. They were very helpful with getting it up and running.

For the deployment, I had it up and running on the same day and we were able to point our email to it.

We did have some assistance from technical support.

We have seen an ROI. Mostly due to the fact that it freed up man-hours of dealing with spam on a daily basis.

The pricing is definitely reasonable. Compared to Office 365 Defender, it's a lot cheaper.

We actually use multiple levels or multiple vendors of spam filtering. SpamTitan is our primary one. Then we have another one behind it. Then, some of our customers that have Office 365 have 365 checking things also.

SpamTitan is definitely easier to manage than the others. We haven't compared to any others that have been primary filtering, however, it's done a good job on filtering. Of course, no spam protection is 100%. That's why we run multiple solutions.

In terms of advice to others, I would say if the customer wants to get very detailed in their spam filtering and if they need something to formulate the specific patterns, this is a good solution to look into.

I'd rate this solution a nine out of ten.

We are an IT consulting company. We use SpamTitan for clients, that prefer an on-premise option instead of the cloud. Due to strict requirements and security concerns using the cloud is prohibited so they need to protect their servers in-house email servers.

We always use a multi-tiered approach when it comes to designing and securing our clients email environments and SpamTitan is one of the products that we use. When email comes in, it is first scanned at the firewall, then it is passed onto SpamTitan. SpamTitan checks it again and then forwards it to the email server.

For the past four years, this solution is working well and our clients are satisfied with our approach.

Spam and viruses have gone down to almost zero it works very well for that reason, it is also very simple to use and supports clustering. Clustering is a major benefit because it eliminates single points of failures. If one of the gateways fails the other takes over without any disruption.

Very effective in blocking spam and viruses and can be deployed as an appliance. SpamTitan supports clustering thus eliminating single points of failure. The geo-blocking feature is good to have, to protect against offending countries and the user interface is clean and very simple to use and works quite well. Customized report generation is excellent and the product is very easy to maintain.

They need to keep up with the latest technology and add new features as they arise, e.g., artificial intelligence, new and improved updated lists, or new ways of tracking spam. They need to just keep up so the product is effective. Because, if all of a sudden viruses or spam starts getting through, then we might have to look at something else. However, so far, it has kept up and done a great job. So, we are happy.

I have been using it for about four years.

We make sure all the updates get updated and tested. Other than that, the maintenance is minimal. It does most of the work for us.

For the past four years, it has been rock solid. There have been absolutely no issues with it.

Its ability to integrate with other systems has been great. On the back end, my client uses Exchange so that hasn't been an issue. On the front end, with the firewall, it also hasn't been an issue. It is very transparent in how it works. The information gets passed to it, then it does its job and passes it to the next node, i.e., email. The other way around, it also does the same thing. So, it works quite well with other third-party products. There are no integration issues.

They are a smaller company, so it was more difficult to get a hold of them. However, once that relationship was established, because of their smaller size, they are willing to work more with resellers. Therefore, it has been a good relationship since then.

We have never had to use the tech support since the solution has been rock-solid. We have been very happy with it. There is a feature from within the GUI where you can directly contact them, then they can take a look at your configuration or try to solve the issue. That is a good feature to have, but we haven't had the need to use it. 

Positive

In the past, our client had a lot of problems with spam on their emails. Therefore, we implemented a multi-tiered approach.

This solution replaced another product from Symantec that was being phased out by our client. SpamTitan was very easy to set up. It took some time integrated with some of the other backend systems but once the tweaking and fine tuning phase was completed everything worked well without any problems. Now, it is almost set it and forget it. There is just basic maintenance and monitoring going forward.

Implementation was done in-house.

SpamTitan has helped tremendously by saving employees’ time, not having to sort through junk and spam emails. Clients are very happy with the product. It solves their problem. In the morning, the IT administrator checks out a quick report that he runs every night. He then makes sure everything is working fine, and that is it. So, it does not take a lot of time for him to monitor and administer it. It is set it and forget it because it does its job.

The pricing model was one of the reasons that we selected it. The solution was very effective at what it did and it was very cost-effective. My client saved in the 30% to 40% range by installing it, so the pricing is competitive.

We evaluated different products. During the evaluation phase, this was one of the best products out there. We made the recommendation to our client, installed it, and they have been very happy ever since.

I would rate it as a solid eight out of 10 because there is always room for improvement. However, the solution has been solid.

It is a spam appliance. We're using it in front of our server. It only covers one mail server, and it does the scanning of all of our incoming mail. 

In terms of its version, we're always up to date. It is the newest version. We have it set to auto-update.

When we bought this solution, we were looking for 100% security, and it provides that. We also tried other solutions. As far as we're concerned, it's even better than Barracuda.

It has saved employees’ time by not having to sort through junk and spam emails. It is hard to define the time saved because each mailbox is unique to itself and what the user has been doing online, but overall, it would have saved hours.

The mail scanning is most valuable. They've been very good. We've used other ones, and everything else seems to be substandard than this.

The other thing that I found helpful with SpamTitan was the ability to import rules from other appliances.

The ability to contact their tech support and have them build in custom rules for us is also very important. For instance, somebody submitted a staff member's email address to some spam, and he was getting hundreds a day. They created a custom rule set for that mailbox. That really helped to stabilize the app. It saved hours in going through all those emails daily, which is a huge waste of time. Emails are critical, and if your mailbox starts to get spammed and they're blowing through these predefined rules, you need somebody there to help build custom rules. That's exactly what they did.

I've been involved with other solutions, and I've been through the interfaces of Barracuda. I have also tried some free appliances, and I feel that its interface, once you get used to the lingo, is good. It is very easy to use, at least for me. They're doing pretty good.

We're so used to it now. If anything, there should be more ease of access for the users. If you're on our mail server, there should be easier access for you to better manage your own mailbox.

We probably have been using this solution since 2014.

My impression of its stability is very high because we don't have any problems. It is ahead of others in terms of stability. The only time we've had a problem was when the hardware on the appliance crashed. 

Its scalability is really good. In comparison to others, it is very scalable for what we need in the environment that we use.

Their support is good. Some time ago, they opened up support out of California, which is better. When we first started using SpamTitan, one of the biggest problems was the time differential from the UK to us. We have used the one in California quite a bit, and it has been good for us. 

In terms of expertise, attentiveness, and speed of response from TitanHQ's customer support team versus competing solutions' customer support team, hands down, they have got the best and the fastest response time, which is extremely important, especially when you're having any issues with the appliance and it is interfering with mail protocols.

Positive

It was a long time ago. We tried Barracuda, and there was another open-source one. We found too many inadequacies with Barracuda and its scanning. SpamTitan is considerably more accurate than Barracuda and the open-source one that we tried. The most important thing is the accuracy on the emails coming in. The ability to contact their tech support for custom rules is also valuable.

It was super easy. I was surprised. There was already a pre-built VM, so we just used the virtual disk, created the VM on our side, attached it, and then we went through the command prompt setups. The command prompt setups pretty much tell you exactly what each step is.

It was me who did the deployment, but they assisted me too. I also take care of its maintenance.

In terms of maintenance, it requires a very minor amount of maintenance. We just do periodic FTP backups off-site. Besides that, there are just updates. There is not much more to do. Depending on what they've changed in the update, it usually requires a restart of the appliance.

We tried most open-source products that were free out there to save money, but we didn't mind paying the money after we had seen the glitches with them. We found that the open-source ones just couldn't handle the load of the number of mailboxes that we have. They just couldn't handle the load on it. The databases would continually crash, and then we'd have to start all over again. That's a lot of time and wasted effort. Especially when you're dealing with months of database building and then all of a sudden it crashes, you have to rebuild the appliance real quick and get it back online.

You need to have some networking knowledge for the ability to deploy it. You also have to understand the environment itself. Once you get in there and get going, it works very well. For me, it was actually fairly easy to understand. When we first deployed it, their consultant Patrick was very helpful in not just deploying it but also understanding how it works.

I would rate it a ten out of ten, especially after I've seen Barracuda.

It's the only product we use for filtering spam and viruses, et cetera.

The fact that it blocks most of the spam—and about 75 percent of all emails coming in is spam—is a great help. We still have some spam emails that pass through because they are more and more complex, but when we need help to configure the solution, TitanHQ is always there to help with an issue that we may have.

It definitely helps save employees' time. Having to sort through junk email was becoming a problem. Most of our users rarely get spam now. We also don't have to worry about them deleting something that is valid because. When you have too much junk, you may also delete stuff that is not junk.

The spam filtering is the most valuable part. When we first started using it, 15 years ago, there weren't many solutions that worked well, were user-friendly, and powerful.

We do have a few users, like the president of our organization, whose email address is everywhere, who still get some spam and we can't really block it because it's always coming from different addresses.

Also, it's a bit complex, but if you want a lot of features, it has to be kind of complex, and they have good support. When you can't find something, they help you to find it.

SpamTitan doesn't allow you to customize the time reports are sent. Sometimes our users would prefer that it come at a certain time, like 7:00 am so they can make sure they didn't miss anything from the day before. Currently, it can come in the middle of the day and probably depends on the server's restart or the setting change.

I have been using SpamTitan for at least 15 years.

The stability is very good. We have never had any issues with its stability.

We used previous solutions a long time ago, but the stability of SpamTitan versus them is better because, now, everything is virtual. At that time, most solutions were on-premises, but SpamTitan had the virtual appliance from the beginning, so it was better. Getting email is one of the most important things for our company.

The scalability is very good too. You just need licenses for the number of users that you have.

I have contacted their technical support several times. They're very good.

I don't have a competing solution, but their support is very good compared to the support we get for other products, who have their support based in India. It's definitely better. They always know what they're talking about and they provide a quick response. Even if it's something that you are doing wrong, they don't just try to close the case, they try to resolve your issue.

Positive

We used a free product and we also used a Norton product for some time, but it wasn't working as well as SpamTitan does. It was a consultant who worked for us who told me about the product and I tried it and it was definitely better than all the other ones that we tried before.

SpamTitan delivered performance and the price was quite good. I haven't compared it recently, and the price has increased in recent years, but the price and performance, at the time, were the key factors.

The initial deployment was pretty easy. The fact that it's easy to install was only of average importance when deciding to use the solution. I do everything regarding IT in our organization. If it's complex, it's still only going to be installed once, and then you just update it. There isn't much maintenance or involvement with it and we don't need a lot of people to know the solution.

I did it myself.

For the service, the pricing is reasonable.

We don't use other solutions so we can't really compare.

We are an MSP and we install SpamTitan on our customers' domains.

As we are partners with TitanHQ, there are benefits that we can pass on to our customers. One of the biggest benefits is added security. Email is the primary mode of infection for viruses, and SpamTitan helps to protect us in that regard.

With respect to profitability, TitanHQ absolutely helps us. Their staff is always very kind and helpful during our interactions. We have not had any problems with their service and we continue to offer it to our customers.

Our clients have a real benefit with SpamTitan that comes from an added layer of security. The clients may not see it themselves but every day, I see how many threats have been blocked. Those threats may not have been blocked with a native solution, such as Office 365 or Google Anti Spam.

SpamTitan has absolutely helped to improve our spam catch rate, as well as our false positive rate. I do not have exact numbers available but for our customers that originally reported a high number of spam emails, they have received much less since we put the SpamTitan filter in place. They have less exposure to threats.

The employees have a quarantine report delivered to their inbox, and it shows a productivity gain for them because they spend less time filtering messages.

We make use of the geo-blocking feature for our clients. For example, we are currently blocking emails from Russia. I have not specifically analyzed the results since putting this in place; however, I was seeing an increase in threats from Russia and this was what we did to address the situation.

The geo-blocking feature is very important to us because it's an easy way to block possible threats. There are some countries, such as smaller ones in other parts of the world, that our customers have no reason to communicate with. Considering the fact that many threats come from such countries, the ability to block them based on geography is a wonderful feature. It's also easy to put in place.

We are able to put in geo-blocking exceptions based on a trusted sender's IP, domain, or email address, although we have no need for that at the moment. 

The quarantine report is easy to navigate.

The interface is a little outdated. The menus are simplistic and visually, it's pretty old. The comments that I received from people were that they did not find the interface very intuitive. They had to do a lot of searching for things. This is something that could be improved.

I have been working with TitanHQ SpamTitan for approximately one year.

The product is stable although we did have a few issues with the quarantine report, where it was not being generated properly. Each time, I contacted the support team and they put something in place to avoid such problems in the future. Now, it has been several months and I haven't had any trouble.

This product scales pretty well and the integration with other products is good. For example, it integrates with each user's mailbox. It links to them and can send information directly to each inbox. 

We have between 20 and 25 customers now on the service, and more than 100 on it in production.

TitanHQ helps us with any technical difficulty that we are having.

I would rate the support a ten out of ten. They helped us many times and were always very professional. They provided much more information about the problem and solution that I had asked for, exceeding my expectations.

When compared to other vendors, my experience with TitanHQ support has been much better, and not even on the same level.

Positive

We used to use a local solution, called Zerospam. However, they were bought by a competitor and after that, the service was really poor. Consequently, we had to choose another product to continue offering the service to our customers.

We did a lot of research and chose TitanHQ primarily based on the comments of other IT professionals.

With respect to our customers, most or all of them were using the default Office 365 spam filter. We promoted SpamTitan and installed it, and there was no case where our customers initiated the switch from one product to another. We did not offer them alternative filter options.

The initial setup is pretty easy, and I didn't have any big issues during the process. The support was helpful when I had questions about the configuration.

The pricing for this solution is fair, and comparable with other products.

I have used the spam filter with Office 365 and find that the quarantine report is clunky, and not as easy to navigate as compared to SpamTitan.

I would rate this solution a nine out of ten.

The geo-blocking is doing a very good job. I look at our SIEM to see from which countries we're getting attempted logins through Office 365. I started to correlate that with places we were getting spam from, like Brazil. We were also getting a fair amount of stuff coming in from the usual suspects, like China and North Korea. But Brazil was unexpected. I never would have guessed that there's a large hacking community down there, or machines there that are owned by hackers in other countries. The geo-blocking is important for reducing the exposure that we have.

For example, we can geo-block something and then we don't have to inspect a blocked email for a virus. Before we enabled geo-blocking, we were getting embedded viruses, and it was catching those, but now that's being caught by the geo-blocking feature.

Because our end-users are not getting spam, I'm not getting messages where people say, "I think this is spam. What do you think?" I used to get something like that six or eight times a day, so SpamTitan has definitely helped save time.

And in comparison to our previous solution from Barracuda, SpamTitan has reduced our spam by a factor of three.

I'd read that the portal software was dated from the UI perspective, but when I use it, it is very logically laid out. That is one of the things I like. I'm able to get to what I need to very quickly and manage it efficiently. Once I understood the model of how they were doing things, it was very easy to work with.

In addition, I looked at the reporting and about one-third of things that come are not spam, but they are blocked and they need to be blocked because of our rule sets. They're failing DMARC; SPF records are nonexistent. Another valuable feature is "nonexistent recipient." That eliminates a lot of noise that we would get, such as things coming in for former employees. We just don't need that mail.

The training for end-users could be improved. I would like to see a video that says, "Here's the solution and what it will look like." It would be helpful if they had something like that to set expectations.

For example, some of our end-users would go in and delete a message through the solution but they didn't know there was a popup that was part of that process. They weren't allowing popups. And then they couldn't understand why the message they had deleted was still in their mailbox when they knew that they had deleted it.

There was a disconnect regarding how things function, so they need something to show the end-user, very simply, what to expect and how you do things. They have it documented in text and with screenshots, and we went through that, but these days all of our training is done with short, three-minute videos, and people prefer that. They're not going to read anything.

We've been using TitanHQ SpamTitan in earnest for 60 to 90 days. We were testing it for about three months before that.

The stability is good. 

My concern is about what would happen if it goes down. Is it load-balanced? Is there a cluster on the other end or is this just one single server? As a mortgage bank, email is critical and everything is time-sensitive. If that's an option, or it's something that is built-in, I'm not aware of it.

From what I'm looking at, it's probably a single server having fault tolerance with two nodes. I come from regional banks and international companies and we always have multiples for failover. We're a small company and I don't know that we could afford that kind of redundancy, but I haven't had a discussion with TitanHQ about what that would look like or what it would cost. I could bring that to our executives and say, "Is this something that would be valuable given the cost?" If they were to say no, and then we had an outage, it could get expensive on our end.

The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that they're opening a support office in the U.S. There is, currently, some overlap in support, but it's difficult to get real-time support and, a lot of the time, I just need a quick answer.

That could be improved. It's not an untenable situation but it is a little bit frustrating when I've got users saying, "Hey, I need this or that," and I really need to know how to configure it.

When I do get somebody in support, they're on top of it and they do a great job, but sometimes there's a delay in getting a response.

I had to become familiar with all the different features, and how they classified things a little bit differently. But they do a good job on the help desk side of it. We had a couple of issues where the documentation wasn't there and they agreed. Two days later I was on their help site and I saw that they had built a more specific page for that. It was really encouraging that they're on top of it.

The quality of the support is great. The people I've worked with are great. It's the timeliness. Sometimes it takes a little while, going back and forth, to get the right person.

For Barracuda support we went through a service provider and it typically took a day or two before we would get a response, so SpamTitan is much better.

But compared to other companies, SpamTitan is on par with what we would get from Microsoft or Cisco, given that we are a regional bank and a larger account. With those companies, I can usually get a hold of somebody on the phone within an hour to four hours. With SpamTitan, it is mostly through email, back and forth. That means there are some delays. Sometimes, being able to talk to somebody and just say what I need to do would be better than doing it through emails.

The best support I've ever gotten, as a reference point, has been from Nutanix. That might be a model that they want to look at. I got better support from Nutanix on products that weren't even theirs. I had problems with VMware and their engineers helped solve the problem, which really engendered my confidence in their product.

Positive

Our company has been doing managed service for 10 years with two different service providers. My job was to come in and stand up an internal IT department because they weren't happy with the services. I've been in IT for over 40 years and I typically fulfill a CTO role and help companies get their IT functioning during a major merger or acquisition. My current company is constantly in a merger and acquisition phase.

I looked at the products that our company was using but, because there was no IT department, we weren't really getting value out of those products. In all fairness, the products weren't configured optimally for this company. I said, "Well, this is an opportunity to look at something more cost-effective."

We landed on TitanHQ's SpamTitan.

We were using Barracuda, which is not a bad product. But we weren't set up with any portals so I couldn't see anything. We were getting an inordinate amount of spam and targeted spam. I was just unhappy with the company overall. I decided I had to put my own stuff in and just forklift everything else out.

Overall, the setup was very good. 

The exception was creating the proper certificate. We couldn't get it working properly. So SpamTitan created the certificate but it doesn't function properly because we still get an error message that people have to bypass. This is part of what I was talking about with the end-users getting a popup. It's like when you go to a webpage and the certificate is out of date. Our end-users are getting that error message because the certificate doesn't function properly. They thought the site was broken and I said, "No, you can bypass it. We trust this site. This is 'our site.'"

This issue with their certificate has caused a lot more communication between my team and the end-users where we have to say, "No, really, this is okay," because in general, we've trained them to not bypass messages like that. In this particular case, we know it's something we have to fix. That part of it wasn't clear in the documentation.

I've got a call tomorrow with the SpamTitan support team and I'll talk to them about getting this fixed because it is the only problem that we have right now.

When I talked to Barracuda from the licensing perspective, it was not as competitive as what I would have liked. We're a smaller company with about 130 employees.

Also, in a meeting with my senior management, they said that my prediction that we were going to get more spam temporarily until the SpamTitan machine learning had completed was true, but they also said they thought it was going to take much longer. Within about a week, things had settled down and they said we are getting a lot less spam than we used to with our previous solution.  

We still have SpamTitan in learning mode and one of the things that I did at the beginning was to log in every day and look at all the email. When something was obviously spam I took care of it in the back end so that end-users don't have to deal with it. This week, when I looked at it, I didn't see anything that I needed to take action on. It's doing a very good job of properly identifying things.

At first, my senior management were apprehensive about SpamTitan, but now they are saying that they feel they are in control of spam. The way SpamTitan works is a little bit different because, with Barracuda, they were getting hourly updates about quarantined mail. When I told them they were only going to get updates once a day, but they could go check, they thought that was going to be more impactful, but for most people it has resulted in less noise. Our end-users are comfortable with it and it's working really well.

In our business, we get bulk notifications from different companies about the current interest rates, sometimes two or three times a day from the same company, and they go to 20 or 30 or more recipients who are our loan officers. Our end-users like that they can go into the quarantine and clear those. After a while, they'll either create a folder for those updates or they'll just say, "I don't need this anymore and I'm going to block it." They like the fact that they're all managing that independently. That's not to say they couldn't do so with Barracuda, but it required logging into a portal and knowing how to sort things. Now, it's in an email and, right from that email, they can block or allow those  messages independently.

A few people in our organization didn't like it, but I said, "Look, you can just open this email and click a button and, within about 30 seconds, you'll have an email that says, "This is everything that's currently in quarantine." It's easier than having to use a browser, log in to a portal, and do that. That saves them a little time.

Overall, SpamTitan learned faster than I thought it was going to, based on other products that I've used. There was a lot more feedback. The other products are based on the users, but this one, with its AI, seems to produce tremendous improvements day-to-day. I told the teams it was going to take two to three weeks but, within a week, we had dropped the amount of spam that was getting through. By Tuesday of the following week, meaning about a week and a half after implementation, it was mature. It wasn't final—it's always going to be learning—but it was mature enough that we felt that the hand holding with the individuals and checking in were not things we needed to do anymore. Everybody was confident at that point.

Don't discount TitanHQ because you haven't heard of them. I sit with other CISOs.  We get together for dinner once a month and talk and I mentioned it but nobody had heard of them. I said, "SpamTitan has this and this feature," and I delved into some of the reasons we went with it and they were taking notes. They're excited to look at something recommended by a peer who is saying, "I've used multiple products and I like the way that these guys work. I like what they're doing and how we're stacking up our security." 

TitanHQ recently acquired Cyber Risk Aware for security awareness training with phishing simulation. I mentioned that it makes sense because you could tie that into your SpamTitan and WebTitan. Your training could be based upon real metrics, in real-time, based on what people are doing. That's a very good, competitive place to be. I look forward to their growth. When I mentioned those things my colleagues were saying, "Wow, this sounds like a company we need to really seriously take a look at."

My approach is to leverage things that make sense, not because they're there. I always look at: Why? Where are we going? How do we get there? Then we can decide whether that's the right type of product or service to use going forward. We have different outcomes than we would get if we did what most people do. They say, "Well, how do we improve what we've got?" Maybe what you have doesn't fit anymore.

We also use TitanHQ's WebTitan. We just rolled that out to replace Cisco Umbrella and because the interface is very similar to SpamTitan's interface, it was very easy to roll that forward and to manage it.

So far, SpamTitan is the easiest and most efficient solution I've used. I give it a 10 out of 10.

Five or six of us who use Office 365 depend on it as our spam filter.  All Remote workers.

I'm pretty sure that SpamTitan has improved our spam catch rate, but we weren't previously monitoring that. Our IT company did so. But I certainly get fewer people coming to me now and saying, "There's a problem here. What's going on spam-wise?" than I used to have with the IT company that was responsible for our email. With our previous solution, not enough spam was being caught.

We know that SpamTitan is doing a reasonable job. We see the things it's catching and the things it's catching are the things you'd want it to, in general. Overall, it is doing exactly what it says on the box, which is exactly what we wanted it to do in terms of separating out stuff. We don't get many false positives at all.

We really like the fact that we get a quarantine report because we can identify for ourselves which emails we want to keep and which we want to get rid of. It also gives us the option of directly allowing emails, which we really like. That way, the next time we get such emails, they're not blocked.

The user interface experience with SpamTitan is great. On a scale of one to 10, I'd give it an eight or nine because it is very straightforward. Overall, the solution is intuitive, particularly for my end users. I'm the one who implemented it, but my end-users find the reports very easy to use when they want to delete or block somebody. We're impressed.

There was a situation in which I needed to change the cloud server. From SpamTitan, I had to specify which server we were on for the integration into Office 365 and I actually only found that out because there was a problem. It would have been better if they had advised us of that first.

I've been using TitanHQ SpamTitan for about two years.

Overall it is very stable. There haven't been any problems with downtime at all.

There have been one or two occasions where I have wondered about that, situations where I've had to try to ascertain whether it's Office 365 or SpamTitan that was the issue, when an email seemed to have gotten lost somewhere along the way. And mostly, it's been Office 365 where the issues were found, not with SpamTitan.

Totally scalable - although we're unlikely to need it to be.

The tech support has been very good. We've not needed to use it very much, but when we have they have come back to us pretty quickly. In general, they have found the issue. Tech support have been very easy to deal with.

Compared to similar solutions I would definitely put SpamTitan's tech support up there. There have been a couple of instances where we've really had to drill down into what the problem was, and they've done what they could to find it. Because we're dealing with Office 365 and SpamTitan, there are times when it's not clear where the conflict is. TitanHQ have been very good at doing their best to help us with that.

Positive

The Email Laundry is what we were using previously, through an external IT  company. What made us switch was the fact that we decided to take IT in-house. The Email Laundry were not willing to deal with us if we weren't a partner.

It was very easy to set up. I did that in conjunction with their customer support initially. If we had had a lot of choices, the ease of the setup would have been a factor in our decision to go with SpamTitan. While I advise on IT, I'm a non-technical IT advisor, so that matters a lot. It matters that what we're looking at is easy to understand.

The deployment took a matter of hours. 

in house.

The cost is reasonable for what we're using. The product is worth it and is certainly solving a problem that we would have if we didn't have it. 

There is something that TitanHQ have come out with recently, which is an upgrade to the next level up. It's some type of real-time blocking. That is out of our reach financially. But what we're using currently is at about the level that we can afford as a not-for-profit organization.

I had to do quite a bit of research into the options available to get the level of spam filtering we needed, given that we're a very small company. The fact that TitanHQ gave us a trial is what enabled us to move forward with it.

As a result of my research, there weren't any other companies on my list. We had to eliminate most of them for the same reason as The Email Laundry, that they weren't willing to deal with a small company.

And SpamTitan is much better because it's more user-friendly. With The Email Laundry, we didn't necessarily get the quarantine reports in quite the way that we do with SpamTitan. And when they did come through, we spent a lot of time trying to work out where the problem was. With SpamTitan, we're going straight to them to get the answer and they're pretty quick at answering.

We don't currently use the geo-blocking feature, but we might. We've got a bigger-picture issue going on due to the fact that we've become a completely remote office, so that might well come into play.

We still do have to look at spam emails because there's an awful lot of junk that comes to SpamTitan, and we have to decide whether or not we want it. But because it's all in the solution's quarantine report, rather than in our inboxes, the spam is in its own space where it can be looked at.

I would definitely recommend it, particularly in our scenario where we're not a large corporation with a whole IT department. It's a good product and I think it's definitely solving an issue that we would have if we didn't have this solution.

I use TitanHQ SpamTitan for email security. I recommend it to customers to protect against spam and unwanted emails.

SpamTitan has reduced phishing attempts and improved threat detection by identifying emails without body content as spam. Its gray listing and threat intelligence have strengthened our email security and reduced unwanted emails.

The gray listing feature is most effective for filtering unwanted emails. The AI technology is improving email security by enhancing spam detection capabilities.

There needs to be improvement in response time due to the requirement of going through the ticketing system, which can cause delays. Additionally, the pricing model could be improved for larger companies as scaling up becomes expensive. Including link protection in the existing licensing would be beneficial.

I have been using SpamTitan for two years.

SpamTitan is stable.

It is scalable, but when scaled up for larger organizations, it can incur additional costs. It might not be suitable for companies with large numbers of employees.

Technical support is fine, but improvements could be made in response time since there is no direct call-in support.

Positive

I previously used AppRiver but switched to SpamTitan because it was rated highly by Gartner and had favorable pricing.

The initial setup is straightforward, involving sending MX records. It usually takes about half an hour.

Deployment does not require many people. A single IT professional can handle it.

SpamTitan's pricing is competitive, being one of the least expensive compared to other vendors. The approximate cost is around $7000 USD. There are no additional costs required for maintenance or support.

I evaluated all the basic features of human security solutions before choosing SpamTitan.

I would not recommend it to multinational corporations (MNCs) due to potential delays in email processing as emails may be held in queues. A newly updated interface requires getting familiar with its functionalities. An integrated link protection feature would be beneficial.

I'd rate the solution nine out of ten.