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reviewer1762626 - PeerSpot reviewer
IT Administrator at a manufacturing company with 501-1,000 employees
Real User
Jan 30, 2022
Provides good protection, is simple to use, has a user-friendly interface, and is reasonably priced
Pros and Cons
  • "One of the better features, in my opinion, is that it also makes use of a web reputation. For example, if someone accidentally clicks on a link in an email that leads to a malicious website, they will block it."
  • "The only thing that I would like to see changed or improved in the next release is when it reports C&C callbacks, to make it easier to trace, to see what's doing that, whether it's a program checking for updates or a malicious program."

What is our primary use case?

Trend Micro Apex One was an upgrade for a desktop virus scanner, web reputation, and a firewall.

What is most valuable?

It is very easy to use.

One of the better features, in my opinion, is that it also makes use of a web reputation. For example, if someone accidentally clicks on a link in an email that leads to a malicious website, they will block it.

The interface is good.

It's an excellent product for a desktop.

What needs improvement?

The only improvement I can see is that it occasionally warns us about callbacks, and there's almost no way to trace it back other than a Windows service, making it difficult to completely eliminate it, or know what program is creating the callback.

The only thing that I would like to see changed or improved in the next release is when it reports C&C callbacks, to make it easier to trace, to see what's doing that, whether it's a program checking for updates or a malicious program. At this time, all it says is that it's a C&C callback and then traces back to a Windows Service.

For how long have I used the solution?

We have been using Trend Micro Apex One for approximately 20 years.

We upgraded to Apex One, between four and six months ago.

Buyer's Guide
Trend Vision One Endpoint Security
January 2026
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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What do I think about the stability of the solution?

Trend Micro Apex One is a stable solution.

What do I think about the scalability of the solution?

Trend Micro Apex One is very scalable.

It's on everyone's desktop on their computers.

We don't have any plans to increase our usage.

Which solution did I use previously and why did I switch?

Previously, we used the OfficeScan version.

We are currently using Carbon Black as well.

How was the initial setup?

The initial setup is straightforward.

We gradually upgraded everyone from the previous version to the new version. If I add up all of the time we spent getting everything done, it probably took us a couple of weeks.

There are two of us that manage this solution as well as Carbon Black.

What about the implementation team?

We completed the installation in-house.

What was our ROI?

We have never calculated the ROI. It may be difficult to calculate, but all it has to do is keep you safe once or twice and it has paid for itself.

What's my experience with pricing, setup cost, and licensing?

The pricing is good.

Licensing fees are paid on a yearly basis. 

If I remember correctly, the cost is approximately four and a half thousand per year.

There are no additional fees.

What other advice do I have?

I would rate Trend Micro Apex One a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Saurabh Mehra - PeerSpot reviewer
Security Engineer at a tech services company with 501-1,000 employees
Real User
Jan 28, 2022
Modern, user-friendly tool with impressive machine learning
Pros and Cons
  • "The ADR capability of Trend Micro has helped us in investigating the root cause for any threat that is hunting by providing us with good visibility of the timeline and activity of the threat."
  • "I would like to see a sandboxing feature in the next release - which is currently something being supported by a third party - in addition to EDR capability on the cloud applications."

What is our primary use case?

We use Trend Micro Apex One to block threats that do not contain files. This is done by utilizing machine learning techniques to understand if there is any abnormal behaviors or execution of any processes being done on the machines.

How has it helped my organization?

We have been able to develop policies created to monitor abnormal behaviors in addition to application control level policies that only allow specific applications to execute - the rest are blocked. 

What is most valuable?

The EDR capability of Trend Micro has helped us in investigating the root cause for any threat that is hunting by providing us with good visibility of the timeline and activity of the threat.

Additionally, Trend Micro can be rolled out with some script which no longer requires us to rely on third party tools.

What needs improvement?

I would like to see a sandboxing feature in the next release - which is currently something being supported by a third party - in addition to EDR capability on the cloud applications.

For how long have I used the solution?

I have been using this solution for more than a year now.

What do I think about the stability of the solution?

So far from a performance standpoint, we haven't faced any issues. We feel it's a stable product and it is not that resource-intensive either.

What do I think about the scalability of the solution?

It is scalable and you do not need to purchase additional hardware to do so.

How are customer service and support?

The support is really good in the Middle East, they are even available on the weekends to address issues.

Which solution did I use previously and why did I switch?

We used McAfee in the past, we switched due to the modern techniques that are offered by Trend Micro. Trend Micro also offers excellent features and a great machine learning technique.

How was the initial setup?

The initial setup was very straightforward as we were clear on our scope and what we wanted to achieve with the solution. We had 700 work stations and about 250 servers and the overall deployment too two months.

What about the implementation team?

We used a combination of a vendor and an in-house team.

What's my experience with pricing, setup cost, and licensing?

There is an annual license.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
January 2026
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,757 professionals have used our research since 2012.
Kannan Raja - PeerSpot reviewer
Senior Executive at a leisure / travel company with 201-500 employees
Real User
Top 5
Jan 10, 2022
Heavy on system resources, lengthy scanning, but operates seamlessly
Pros and Cons
  • "Trend Micro Apex One is a seamless solution compared to others."
  • "The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve."

What is our primary use case?

I am using Trend Micro Apex One for computer protection.

What is most valuable?

Trend Micro Apex One is a seamless solution compared to others.

What needs improvement?

The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I can not scale the solution from a user level.

We have approximately 300 end users that are using the solution in my organization.

What about the implementation team?

We have approximately three people for the support of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license for this solution and it can be paid for monthly or annually.

What other advice do I have?

I rate Trend Micro Apex One a four out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1746138 - PeerSpot reviewer
IT Engineer at a healthcare company with 10,001+ employees
Real User
Jan 10, 2022
It offers high visibility on the agent side
Pros and Cons
  • "Apex One is flexible and offers a lot of visibility on the agent."
  • "Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself."

What is our primary use case?

I use Apex One for endpoint security. 

What is most valuable?

Apex One is flexible and offers a lot of visibility on the agent.

What needs improvement?

Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself. Also, if Trend Micro could add some more tools that I can use in my daily troubleshooting in the future, I think that would be good.

For how long have I used the solution?

I've been using Apex One for maybe five or six years. 

What do I think about the stability of the solution?

I haven't had any issues with Apex One so far. It hasn't given me any problems.

How are customer service and support?

Support is Trend Micro's only downside. Their response time is slow. 

Which solution did I use previously and why did I switch?

I think SAP's endpoint solution has more features available in its interface compared to Apex One.

How was the initial setup?

Installing and configuring Apex One is simple. It took maybe an hour. 

What's my experience with pricing, setup cost, and licensing?

It varies. It can be cheaper, and the other one is more expensive or the other way around. It depends on the reseller and the salespeople unless I'm buying directly from the company. 

What other advice do I have?

I rate Apex One eight out of 10. I would recommend it for home-based users. My only real issue with Apex One is the response time from support. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2266119 - PeerSpot reviewer
Senior IT Security Engineer at a financial services firm with 5,001-10,000 employees
Real User
Top 10
Jan 9, 2022
It's more effective and easier to integrate than most of its competitors
Pros and Cons
  • "It's easier to integrate Apex One than Kaspersky. It also performs well, and the customer feedback has been positive."
  • "I would suggest making the on-prem and cloud versions easier to manage via Apex One Central, a centralized management platform for customers and agents."

What is our primary use case?

I've done migration before from the cloud to Apex One on-prem, configured the security settings, and installed the agent on the client's endpoints. I've helped customers migrate from Apex One on-prem to Apex One Vision One in other projects. Also, I've set up Apex One Central to manage them all. 

What is most valuable?

It's easier to integrate Apex One than Kaspersky. It also performs well, and the customer feedback has been positive.

What needs improvement?

I would suggest making the on-prem and cloud versions easier to manage via Apex One Central, a centralized management platform for customers and agents.

For how long have I used the solution?

I've been using Apex One for almost six months. The company was using it for a while before I join it.

What do I think about the scalability of the solution?

Apex One is scalable. 

How are customer service and support?

Trend Micro support is generally more helpful than the support for other solutions, 

How was the initial setup?

Apex One is easier to install Kaspersky than other solutions.

What's my experience with pricing, setup cost, and licensing?

There are licenses for Apex One's individual security features, so it depends on what the customer needs. But in general, Trend Micro is cheap, and many customers require it.

What other advice do I have?

I rate Apex One eight out of 10. I recommend it. It is more generic than Kaspersky, and I would say it's more effective than most competing solutions. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1702389 - PeerSpot reviewer
Cyber Security Architect at a computer software company with 51-200 employees
Real User
Dec 10, 2021
Centralized management, helpful support, and scalable
Pros and Cons
  • "Trend Micro Apex One most valuable features are centralized management, ease of use, and help user management. Additionally, it can detect vulnerabilities in the end-users system"
  • "The solution could improve security. It is important to always keep the organization secure."

What is our primary use case?

We are using Trend Micro Apex One for security.

What is most valuable?

Trend Micro Apex One most valuable features are centralized management, ease of use, and help user management. Additionally, it can detect vulnerabilities in the end-users system

The solution has been able to protect against any attacks or security issues. 

When compared to other solutions it has the most value.

What needs improvement?

The solution could improve security. It is important to always keep the organization secure.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The scalability is good enough for what we use it for.

How are customer service and support?

The technical support is good. We have received good local and regional support from Trend Micro.

How was the initial setup?

Trend Micro Apex One installation is not complicated, it's just straightforward. If you have some experience with the solution it is simple but if you are new to configuring the database it can be complicated. This is the one difficult aspect of the implementation, if they can do the database configuration everything else will be easy.

What's my experience with pricing, setup cost, and licensing?

If I compare Trend Micro Apex One with other solutions there are a few challenges for customers who have do not need more licenses. Sometimes the customers struggle because this product is totally an enterprise solution, and the price for the licenses can be expensive for individuals or small organizations.

The premium level features should be added to the general features.  It would be very helpful for general users because when we are trying to provide the premium features to the general users, sometimes it's very costly. If features are available for general users, it would extend their market globally.

Which other solutions did I evaluate?

I have evaluated Microsoft Defender.

What other advice do I have?

My advice to others is if they want to protect their end-users, this is a great solution when compared to similar products.

I rate Trend Micro Apex One a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1655226 - PeerSpot reviewer
Network & Security Administrator at a logistics company with 501-1,000 employees
Real User
Top 20
Dec 7, 2021
Stable, scalable and can easily be installed remotely or through dedicated tools
Pros and Cons
  • "The solution is stable and integrated into the system quite well."
  • "The technical support could have better response time."

What is our primary use case?

We use the latest version. 

The solution handles all the necessary functions. These include machine learning, which is quite useful. The updates are constantly serviced and, as the solution is stable, it is updated daily. 

What needs improvement?

The technical support could have better response time. It is quite time consuming and takes a day for them to get back to us. 

For how long have I used the solution?

I have been using Trend Micro Apex one for a couple of years.

What do I think about the stability of the solution?

The solution is stable and integrated into the system quite well. 

What do I think about the scalability of the solution?

The solution is scalable and its deployment varies with the server and license. 

How are customer service and support?

The technical support could have better response time. It is quite time consuming and takes a day for them to get back to us. 

How was the initial setup?

From the manager's vantage point, the solution has a straightforward setup for the user. It's quite easy. 

The time the deployment takes is minimal, this process varying with the agent involved. 

What about the implementation team?

The installation can be done remotely. There are many options available, including dedicated tools for the deployment. 

There are only two or three people needed for the deployment who are referred by the end user. They consist of managers, manager segments and engineers. 

Which other solutions did I evaluate?

Our organization did not evaluate another solution prior to going with Trend Micro Apex One. 

What other advice do I have?

We are talking about the smart scan, office scan. 

The solution is integrated in the system quite well. 

There are around 400 users making use of the solution in our organization. 

I would, indeed, recommend the solution to others. 

Trend Micro Apex One constantly provides us with updates and affords the systems good protection, so I rate it as a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior System and Network Administrator at a real estate/law firm with 201-500 employees
Real User
Nov 21, 2021
Responsive technical support, reasonably price, but lacking performance
Pros and Cons
  • "I have opened three tickets with the technical support and they were responsive and asked me to send them my logs."
  • "In the future, the solution should include the XDR feature."

What needs improvement?

When Trend Micro Apex One detects malware it should take action immediately. For example, detection and deletion.

The end-user at times experiences slow performance on their work station, this should improve.

In the future, the solution should include the XDR feature.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately one month.

How are customer service and support?

I have opened three tickets with the technical support and they were responsive and asked me to send them my logs.

Which solution did I use previously and why did I switch?

I was previously using Trend Micro Worry-Free Business and I switched because Trend Micro Apex One has more features.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable.

What other advice do I have?

I rate Trend Micro Apex One a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.