Try our new research platform with insights from 80,000+ expert users
reviewer1175565 - PeerSpot reviewer
Manager at a consultancy with 1,001-5,000 employees
Real User
Good support, reasonably-priced, and we are fully satisfied with the functionality
Pros and Cons
  • "The most valuable feature is Vulnerability Protection."
  • "We are completely satisfied with the functionality of the product, but the reporting should be more granular."

What is our primary use case?

There are multiple components to our use case and one of them is the anti-virus.

What is most valuable?

The most valuable feature is Vulnerability Protection.

What needs improvement?

We are completely satisfied with the functionality of the product, but the reporting should be more granular.

For how long have I used the solution?

We have been using this solution for the last three years.

Buyer's Guide
Trend Vision One Endpoint Security
April 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.

What do I think about the stability of the solution?

There have been limitations at times.

What do I think about the scalability of the solution?

We have more than 3,000 users.

How are customer service and support?

Technical support is good.

How was the initial setup?

The initial setup was straightforward. It was not complex.

What's my experience with pricing, setup cost, and licensing?

Compared to other products on the market, I think that the pricing is reasonable. We are satisfied with the licensing model.

What other advice do I have?

Depending on the requirement, I would recommend this solution, although it should have more granular reporting.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Associate at IntimeSolutions
Real User
Top 5
Good technology with advanced security and good reliability
Pros and Cons
  • "he setup is simple."
  • "Sometimes it will not communicate with the server, and we need to manually restart items."

What is our primary use case?

The product is used for security and protection so that we can protect our users. 

What is most valuable?

I like the enhanced security. It offers very good advanced technology. 

The setup is simple.

It's easy to scale the licensing as needed. 

The solution is stable. 

Technical support has been helpful. 

What needs improvement?

The solution has some offline issues sometimes. Sometimes it will not communicate with the server, and we need to manually restart items. 

When Microsoft updates, we need to ensure Trend Micro also updates. Sometimes they are out of sync. 

For how long have I used the solution?

I've been using the solution for only one project. 

What do I think about the stability of the solution?

It is a stable solution. There are no bugs or glitches. It doesn't crash or freeze. Apart from issues we've had where it suddenly doesn't communicate with the server, it's been fine. 

What do I think about the scalability of the solution?

The solution is scalable. You can increase usage if you like. You just need to purchase a bit more in order to expand. 

How are customer service and support?

Technical support is fine. The response usually happens within one or two days. 

How was the initial setup?

The initial setup of the product is okay. We can do a few configurations and the implementation is pretty simple. We can manage it easily. It's easy to understand. 

The deployment took five to ten minutes. It does not take too long to set up. 

What about the implementation team?

I was able to handle the setup myself. The deployment isn't too bad. 

What's my experience with pricing, setup cost, and licensing?

The solution offers an annual subscription. 

What other advice do I have?

I'm using the latest version of the solution. It's on the cloud and, therefore, always the latest. 

I'd recommend the solution to others who would like to try the solution. It offers good customer-facing protection. We've had customers that have avoided items like ransomware and malicious attacks.

I would rate the solution nine out of ten overall. We've been pleased with its security capabilities. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
April 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
reviewer1802343 - PeerSpot reviewer
Solutions Architect at a comms service provider with 11-50 employees
Real User
Customer-friendly technical support, with beneficial DLP, and is easy to install
Pros and Cons
  • "It has the ability to share, which is not available in other products."
  • "The security features need improvement."

What is our primary use case?

Trend Micro Apex One is very helpful, for our customers.

Trend Micro Apex One provides our clients with threat detection and response. It offers protection against threats.

What is most valuable?

Trend Micro Apex One provides our customers with the best endpoint security.

It has the ability to share, which is not available in other products.

The DLP feature is beneficial to handle devices and other important files that cannot be accessed, sent, or shared. 

What needs improvement?

This solution should be more secure, in my opinion.

The security features need improvement.

For how long have I used the solution?

We are partners with Trend Micro.

We have been providing Trend Micro Apex One for a few years.

What do I think about the stability of the solution?

There are no issues with the stability of Trend Micro Apex One.

What do I think about the scalability of the solution?

Trend Micro Apex One is a scalable product.

This solution has been provided to 13 or 14 clients.

How are customer service and support?

Technical support is customer friendly.

Which solution did I use previously and why did I switch?

We offer Trend Micro Endpoint, Apex Central, XCR, EDI, EPP, and their deep security.

We provide endpoint security for the extra server.

We have provided many solutions from Trend Micro.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

This solution requires a license. It's an annual subscription.

What other advice do I have?

I would recommend this solution who are interested in endpoint security.

I would rate Trend Micro Apex One a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1702389 - PeerSpot reviewer
Cyber Security Architect at a computer software company with 51-200 employees
Real User
Centralized management, helpful support, and scalable
Pros and Cons
  • "Trend Micro Apex One most valuable features are centralized management, ease of use, and help user management. Additionally, it can detect vulnerabilities in the end-users system"
  • "The solution could improve security. It is important to always keep the organization secure."

What is our primary use case?

We are using Trend Micro Apex One for security.

What is most valuable?

Trend Micro Apex One most valuable features are centralized management, ease of use, and help user management. Additionally, it can detect vulnerabilities in the end-users system

The solution has been able to protect against any attacks or security issues. 

When compared to other solutions it has the most value.

What needs improvement?

The solution could improve security. It is important to always keep the organization secure.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The scalability is good enough for what we use it for.

How are customer service and support?

The technical support is good. We have received good local and regional support from Trend Micro.

How was the initial setup?

Trend Micro Apex One installation is not complicated, it's just straightforward. If you have some experience with the solution it is simple but if you are new to configuring the database it can be complicated. This is the one difficult aspect of the implementation, if they can do the database configuration everything else will be easy.

What's my experience with pricing, setup cost, and licensing?

If I compare Trend Micro Apex One with other solutions there are a few challenges for customers who have do not need more licenses. Sometimes the customers struggle because this product is totally an enterprise solution, and the price for the licenses can be expensive for individuals or small organizations.

The premium level features should be added to the general features.  It would be very helpful for general users because when we are trying to provide the premium features to the general users, sometimes it's very costly. If features are available for general users, it would extend their market globally.

Which other solutions did I evaluate?

I have evaluated Microsoft Defender.

What other advice do I have?

My advice to others is if they want to protect their end-users, this is a great solution when compared to similar products.

I rate Trend Micro Apex One a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant ISO at Hexagon AB
Real User
Scalable and easy to setup, but support could be better
Pros and Cons
  • "The initial setup is not that tough. It's easy."
  • "The technical support should be more proactive."

What needs improvement?

While we consider all the features to be valuable, we occasionally encounter issues with the performance. My technical team would be in a better position than I to address these. 

The technical support should be more proactive. I rate it as an eight out ten. 

There should be better support for ransomeware. It would be nice to see proper security terms, technical improvisations in terms of security.

For how long have I used the solution?

I have been working with Trend Micro Apex One for nearly two years.

What do I think about the scalability of the solution?

I rate the scalability of the solution as an eight out of ten. 

How are customer service and technical support?

There should be more proactice technical support and I rate this as an eight out of ten. 

Which solution did I use previously and why did I switch?

We did not really work with other solutions prior to Trend Micro Apex One. 

How was the initial setup?

The initial setup is not that tough. It's easy. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fine. 

What other advice do I have?

I rate Trend Micro Apex One as a 7.5 out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1085196 - PeerSpot reviewer
DSI at a museum or institution with 201-500 employees
Real User
Top 20
Offers good endpoint protection but their technical support is lacking
Pros and Cons
    • "Technical support is very very slow. There is no French support. Only English. The experts are in England, the United States, or Japan, I don't know where. So the support is really lacking."

    What is most valuable?

    I think the classic product, which is the endpoint protection, and the antivirus and security suite for the endpoint are all good.

    What needs improvement?

    They have gateway protection for emails, but they're not good enough. They really have to improve it. They really have to improve it because it produces many false positives with spam.

    The pricing can always be improved upon. Newly added features should be free.

    For how long have I used the solution?

    I've been using the solution for almost three years.

    What do I think about the stability of the solution?

    I find the solution is stable.

    What do I think about the scalability of the solution?

    I don't have much experience on the scalability but processes and functionality but we have made some tests and some proof of concept to the data link prevention and it works good and it was easy to configure. But it did not expand to other functionalities, like mobile endpoint etc. We don't have such usage here. We're a small company. We have 230 users.

    How are customer service and technical support?

    Technical support is very slow. There is no French support. Only English. The experts are in England, the United States, or Japan, I don't know where. So the support is really lacking. We'll have to fight against the false positives, that's a little bit hard.

    How was the initial setup?

    The initial setup was straightforward. It's easy.

    What about the implementation team?

    We had integrators the first time but we continued on our own.

    What other advice do I have?

    I think the solution is a classic, really basic software. It's good enough. The footprint on the computer is not very heavy, it's not heavy at all and I think it has a good signature database. From holistic function, it gives a good enough performance.

    I think they have additional features but not for the new products with new licenses and all the new protections like the EDL or remediation. I think they added new features, but you have to pay, they did not just scale the basic product but I think it's about marketing and income.

    I would recommend this product for endpoint protection. Not for the hosted email security and other services on the emails.

    I would rate this solution at seven our of 10.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Kannan Raja - PeerSpot reviewer
    Senior Executive at a leisure / travel company with 201-500 employees
    Real User
    Top 10
    Heavy on system resources, lengthy scanning, but operates seamlessly
    Pros and Cons
    • "Trend Micro Apex One is a seamless solution compared to others."
    • "The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve."

    What is our primary use case?

    I am using Trend Micro Apex One for computer protection.

    What is most valuable?

    Trend Micro Apex One is a seamless solution compared to others.

    What needs improvement?

    The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve.

    For how long have I used the solution?

    I have been using Trend Micro Apex One for approximately five years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    I can not scale the solution from a user level.

    We have approximately 300 end users that are using the solution in my organization.

    What about the implementation team?

    We have approximately three people for the support of the solution.

    What's my experience with pricing, setup cost, and licensing?

    There is a license for this solution and it can be paid for monthly or annually.

    What other advice do I have?

    I rate Trend Micro Apex One a four out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Shantanu Adsule - PeerSpot reviewer
    Information Technology Infrastructure Engineer at eTelic Inc
    Real User
    Top 10
    Useful USB storage blocker, stable, but interface could improve
    Pros and Cons
    • "I have found it beneficial when I update a policy it is implemented within a few seconds and the blocking of USB storage function."
    • "The solution could improve by making the interface less confusing, it needs to be simplified."

    What is our primary use case?

    We are using Trend Micro Apex One for our organization's network security.

    What is most valuable?

    I have found it beneficial when I update a policy it is implemented within a few seconds and the blocking of USB storage function.

    What needs improvement?

    The solution could improve by making the interface less confusing, it needs to be simplified.

    For how long have I used the solution?

    I have been using this solution for approximately five months.

    What do I think about the stability of the solution?

    In the time I have been using the solution it has been stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    How are customer service and technical support?

    I have not needed to contact technical support.

    Which solution did I use previously and why did I switch?

    We were previously using McAfee Endpoint in our organization.

    How was the initial setup?

    The initial setup was straightforward and very easy.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is fair and there is a per-user license to use the solution. Our costs are approximately $2,000 a month, it can get costly if you have a lot of users.

    What other advice do I have?

    I would recommend others to try another solution if pricing is a concern because the cost can be high for companies and there are cheaper solutions.

    I rate Trend Micro Apex One seven out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2025
    Buyer's Guide
    Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.