Trend Vision One Endpoint Security Reviews

We primarily use the solution a SaaS-based service to streamline the setup, as it only requires one agent and not multiple licenses.

We're an integrator. We have a business relationship with the company.

Apex One is a single agent that covers most needs and has a SaaS-based model, so we do not need any in-house set up to host this application. There will be no additional charges for those types of needs in that area. 

Product-wise it is perfectly fine. If you compare similar kinds of services from other competitors, you'll find you need to go for multiple licenses and multiple agents with other products. However, with Apex One, it gives one single solution, with just one agent and most of your problems are resolved. It's like a silver bullet.

The solution offers very good machine learning.

The solution is very simple to use and easy to deploy.

The solution is very flexible and works on multiple platforms as well as on servers.

The integration capabilities of the solution could be improved.

In a DLT context, the solution needs more features. The DLT needs to be more fully fleshed out. Trend Micro claims that they are security provider, not the compliance provider, and the DLT is a completely compliance-based solution.

We're an integrator and have been using the solution for a while now.

The solution is very stable. There aren't bugs or glitches. It's reliable. It doesn't crash or freeze on us.

In terms of scalability, it depends on what you mean. Add-on licenses are easy to implement. You can add them at any point in time and if it supports your endpoint machine, it supports other machines as well. It supports your ATM machines and it works on various platforms, including Mac and iOS. You can install it on servers as well. There's quite a lot of flexibility within the product.

Trend Micros has a pretty large customer base. I'm not sure how many people are on the solution currently. I know that a decent number of organizations are using it.

We assist our clients in technical support as needed.

The product's technical support is also fine, as they have a completely channel-based model. In that context, you can buy from your solution provider or reseller. They, like us, will have tech support available. In our case, we have our own engineers who are trained on Trend Micro products. They are good and they're free to use for our clients.

The solution's initial implementation is not difficult or complex. It's easy to deploy and quite straightforward.

We're a system integrator. We implement the solution for our clients.

It is a completely SaaS-based model.

Licensing costs depend completely on the number of users or licenses. They have a specific pricing structure. For example, if you are looking for 100 users to be on the product, in the Indian market (we're based in India), the cost is nearly $2,500 to $3,000 maximum for one three-year license. We'll usually get a three-year subscription.

We're quite familiar and regularly work with Trend Micro products. 

The solution is endpoint protection bundled with a couple of more features, with basically a lot of DLT application filtering, et cetera.

We are a system integrator. We offer tech support and help our customers. We sell Trend Micro licenses to companies.

I'd recommend the solution. It's very nice. We've supplied it to many clients with very good results. We haven't received any complaints at all and our agents are satisfied with the solution.

Overall, I'd rank it nine out of ten.

We primarily use the solution for our endpoints. We do occasionally use it for some servers as well.

The general anti-virus on offer is the solution's most valuable aspect.

We're actually looking to upgrade to more sophisticated ADL products. We need a more sophisticated endpoint. We need to have the ability to automate those instant response processes.

I've been using the solution for about a decade. It's been about ten years at least.

The solution is very stable. It doesn't crash or freeze. There aren't bugs or glitches. We find it to be very reliable at all times.

We have between one and 2,000 users on the solution at any given time.

We haven't needed to scale up in the past few years, so I can't speak to its ability to do so.

We have a separate team in-house that handles tickets, therefore, I've never been directly in touch with technical support myself. I can't speak to the level of service they provide.

Since I have been working at the organization, the company has always used Trend Micro. I don't know if they used anything else prior to that. That said, we use a number of other services as security in depth. We have other gateways and firewalls and a bunch of other items that we use.

I wasn't part of the team that implemented the solution. I wouldn't be able to say if it was complex or straightforward.

It's pretty low-maintenance. We do continuous updates and we also update the backend security appliance that goes with it, which probably happens three or four times a year.

The costs of the service fluctuate for us; I can't really say how much it costs our organization in general. I do know that it's not expensive. cost-wise, it's on the lower end of the spectrum. The licensing we have is all-inclusive; there aren't any extra costs involved. If we decide to stay with Trend Micro and upgrade to a better service, we'll be paying a higher price.

We're currently looking for another solution that may be a bit more sophisticated than Trend Micro, so we are currently evaluating other options. We're down to two or three other vendors. Those we've looked at include an upgraded Trend product, Microsoft Defender ATP, XDR, Crowdstrike and MacAfee.

Some of the other products give the capability of virtual sandboxing, endpoint threat detection, automated response, that kind of service.

We're just a customer. We don't have a business relationship with Trend Micro. We're using the latest version of the solution.

OfficeScan offers basic anti-virus security, but if you're looking for more advanced security features, you really need to look at more sophisticated and modern services.

I'd rate the solution five out of ten.

The primary use case is for antivirus, and antimalware scans.

The most valuable features are reporting and where we have the ability to report back and provide information when an item is quarantined or not quarantined.

The CPU usage when scanning stays too high and we have run into bottlenecks where Apex One consumes a lot of CPU cycles. 

The on-premises set up is daunting.

It's been five years of this where they (Microsoft) have two updates a year, sometimes three. By now Trend Micro should have come up with a solution where they don't have us block the updates and wait for them to be fixed.

There are times where Trend applies an update and that update doesn't fully apply. We then have to go in and run a manual VBS file that they have provided to us to do a proper uninstall of the application which is painful to do as we have a huge distributed workforce and many remote users. It isn't always easy to chase down remote users.

We have been using the Trend Micro product line for at least five years. The Apex One is their newest incarnation, which we have been using for the last year.

It seems to be an evolution of their current platform.

I would rate the stability of this solution a seven or seven and a half out of ten. We had several issues where it had crippled user's machines and we had to uninstall and reinstall the application to get it working. We have had to hold Windows updates. I think that it is the fault of the Microsoft deployment strategy. When they release a new feature update you can not deploy it right away. For example, when they go from 1903 to 1909, you have to wait for Trend to apply fixes to the application, otherwise, it won't work.

It seems to scale quite well. We have no issues from that perspective. We are able to onboard all of our users fairly quickly and them online. That was positive.

We have approximately 400 users in our organization.

We have had some challenges where sometimes it takes a while to get a solution.

We have always been using Trend Micro. We followed them through their evolution from OfficeScan to Office XG to Apex One. 

I think with the evolution of Windows 10, and how Microsoft does deployment, it has made using this application a lot more challenging. With the manageability and when Microsoft does an update, we sometimes struggle with the updates because of how they happen. 

The result being that Trend will block or pause an update on the Microsoft side and Trend will release the update. We deploy that update but the machine won't get those fixes and doesn't allow the update to happen, so we have to manually troubleshoot the machines, uninstall the app, and do several things to push the Windows update. We have always been playing a game of whack-a-mole with it. This can be extremely frustrating when you have a small IT team.

Initially, we tried to set up on-premises and there were huge pain points. Trend offered us their cloud solution.

We tried the cloud solution and it seemed to work much better.

The on-premises was daunting to set up, as there were a lot of issues and several challenges. We ended with their hosted solution, which addressed many of our pain points.

We had the cloud solution up and running within a day or so. The cloud solution is far quicker because you don't have to do all of the heavy lifting of installing it on-premises and all of those other features.

We have an IT team with five of us to maintain this solution, but it's generally done by two individuals.

It seems like there is a disconnect between the Trend Micro Team and Microsoft. Microsoft is constantly pushing updates and builds, and there is a delay from the Trend side when updates are released. 

As of now when we start reading that Microsoft's finalizing a build we start scrambling and reading Trend Micro blogs trying to figure out if it supports it.

Every solution has its problems, but It is a solid product. The question becomes one of whether there is value in it for the dollar. Does it do what it needs you to do? Has it been working and providing defense? The answer is yes on those fronts.

They have tried very hard to develop a cohesive product that supports us, that offers the ability to scan for viruses and scan for malware. It doesn't hit everything, but the more that I look at different solutions, no solution is a panacea and a magic bullet, and anyone who tells you there is, is not being truthful.

The question becomes, is the manual work outweighing the value that the solution adds? For us, we can handle the updates but when we started to really have a lot of issues where users, especially now in COVID times, working remotely have their machines crippled by the scans  and taking a long time, chewing up a lot of CPU,  users become frustrated with the solution.  We spent the last two months chasing ghosts and trying to troubleshoot. It was frustrating. 

As the leader of our IT organization, I need to ensure the stability and usability of all systems for all users.

I still think that the product has value, but I've just experienced a lot of pain points to realize that it's becoming cyclical for us, and the pain points are becoming too much.

We are in POCs with other products but we may find that they are just as bad and may stick with Trend.

I would rate this solution an eight out of ten.

I am impressed with the product's antivirus and malware application control. 

The tool needs to improve its dashboard so that all the products can be managed from a single console. 

I have been working with the solution for one year. 

I would rate the solution's stability an eight out of ten. 

I would rate the tool's scalability a nine out of ten. 

The tech support is fast and helpful. 

The product's initial setup is simple. We use the SaaS-based version of the product. You need to dedicate one person for the tool's maintenance. 

I would rate the product a nine out of ten. 

The product is used for security and protection so that we can protect our users. 

I like the enhanced security. It offers very good advanced technology. 

The setup is simple.

It's easy to scale the licensing as needed. 

The solution is stable. 

Technical support has been helpful. 

The solution has some offline issues sometimes. Sometimes it will not communicate with the server, and we need to manually restart items. 

When Microsoft updates, we need to ensure Trend Micro also updates. Sometimes they are out of sync. 

I've been using the solution for only one project. 

It is a stable solution. There are no bugs or glitches. It doesn't crash or freeze. Apart from issues we've had where it suddenly doesn't communicate with the server, it's been fine. 

The solution is scalable. You can increase usage if you like. You just need to purchase a bit more in order to expand. 

Technical support is fine. The response usually happens within one or two days. 

The initial setup of the product is okay. We can do a few configurations and the implementation is pretty simple. We can manage it easily. It's easy to understand. 

The deployment took five to ten minutes. It does not take too long to set up. 

I was able to handle the setup myself. The deployment isn't too bad. 

The solution offers an annual subscription. 

I'm using the latest version of the solution. It's on the cloud and, therefore, always the latest. 

I'd recommend the solution to others who would like to try the solution. It offers good customer-facing protection. We've had customers that have avoided items like ransomware and malicious attacks.

I would rate the solution nine out of ten overall. We've been pleased with its security capabilities. 

We are using Trend Micro Apex One for endpoint protection. We have this centralized server with the console and the agents on the client's system.

We don't use application control but instead, we use behavior monitoring, which is a good feature. The real-time scanning, data loss prevention, and endpoint sensor we use are beneficial 

The integration is lacking in Trend Micro Apex One. It does not integrate well with Microsoft p solutions. For example, with Office 365, we have to buy another solution for mail protection. That's why we are assessing Microsoft Defender 365 because we have an email from Microsoft, an endpoint from Microsoft, and we use Windows systems.

I have been using Trend Micro Apex One for approximately two years.

We had some stability issues where we needed to patch the solution. However, it has come stable.

Trend Micro Apex One is scalable.

We have approximately 300 clients using the solution.

I have not used the support from Trend Micro Apex One.

The initial setup of Trend Micro Apex One is simple and easy to manage. The platform is easy to understand.

The implementation took less than one month.

The steps we took for the implementation of the solution were the installation of the server, the deployments from the clients, the agents in clients, and the configuration of the too,l such as rules.

We did the implementation of the solution in-house.

We have the smallest package of Trend Micro Apex One. The full package is expensive, and it was more expensive than we thought.

The maintenance of the solution is not difficult.

We are looking into using Microsoft solutions instead of Trend Micro Apex One.

I would recommend this solution to others.

I rate Trend Micro Apex One an eight out of ten.

Trend Micro Apex One is very helpful, for our customers.

Trend Micro Apex One provides our clients with threat detection and response. It offers protection against threats.

Trend Micro Apex One provides our customers with the best endpoint security.

It has the ability to share, which is not available in other products.

The DLP feature is beneficial to handle devices and other important files that cannot be accessed, sent, or shared. 

This solution should be more secure, in my opinion.

The security features need improvement.

We are partners with Trend Micro.

We have been providing Trend Micro Apex One for a few years.

There are no issues with the stability of Trend Micro Apex One.

Trend Micro Apex One is a scalable product.

This solution has been provided to 13 or 14 clients.

Technical support is customer friendly.

We offer Trend Micro Endpoint, Apex Central, XCR, EDI, EPP, and their deep security.

We provide endpoint security for the extra server.

We have provided many solutions from Trend Micro.

The initial setup is straightforward.

This solution requires a license. It's an annual subscription.

I would recommend this solution who are interested in endpoint security.

I would rate Trend Micro Apex One a ten out of ten.

We're using Trend Micro Apex One for protection against threats.

The security Trend Micro Apex One provides is okay.

The device, e.g. laptop, becomes slow after installing Trend Micro Apex One, so this is an area for improvement. The security it provides is okay, but it causes slow performance after installation. Personally, I don't like this software, because I can install and use other solutions that won't affect the performance of my laptop, though Trend Micro Apex One has many uses.

My company has been using Trend Micro Apex One for more than one year.

Trend Micro Apex One is a stable software.

Installation of this software was quick. It took just 10 to 20 minutes to complete the installation.

I'm an infrastructure consultant, not part of the security team. My company is a system integrator in Thailand. We have many, many silos, e.g. we have the security, data, network, and development teams. My role is under the network team.

I wouldn't recommend Trend Micro Apex One to other users who want to start using it.

My company pays for the license of this software, but I don't know if it's a monthly or a yearly subscription.

My rating for Trend Micro Apex One is a five out of ten.