Trend Vision One Endpoint Security Reviews

We are using it as an antivirus solution. We are testing the Data Loss Prevention feature, but basically, we are using it for our endpoints in a segmented network. There is not so much traffic to the internet.

DLP is a solid feature in the product. I like it very much. It is very useful in our environment.

It is also a very stable solution. Their support is also very good.

Trend Micro should make the agent lighter. When we run the scanning process, it consumes a lot of memory, and the performance is degraded. It is very invasive. It could be lighter. When we used Symantec, we didn't have this problem when we ran our scanning process. It worked like a charm. On the endpoints, it didn't feel like that the process is running, whereas, in Trend Micro Apex One, we can feel that the endpoint is running slow. Sometimes it even hangs. Scanning should be faster.

I have been using this solution for around three months.

It is very stable.

It should be easy to scale. We have 40,000 subscriptions.

We are using the support from our region, and they provide very good support. They have very well-trained people. 

We are migrating next week from Symantec Endpoint Protection to Trend Micro. We are part of a corporation that has offices in many countries of South America. We signed an agreement with Trend Micro, and that's why we are switching to Trend Micro.

The initial setup was straightforward. It takes a day to configure the server for configuration policies and other such stuff. For the deployment of the endpoints, it can take 15 days to set it up at the workplace.

Our IT department has around two people working on IT infrastructure and security. Those are the required people.

We have a yearly subscription. Our subscription includes all solutions of Apex One, such as endpoint protection, DLP, and ransomware protection. We are paying around $30 for each.

I would recommend this solution. Apex One has to make some changes to the scanning process. That's a negative point, but on the other hand, we get good support that responds almost immediately to our requests. 

I would rate Trend Micro Apex One a seven out of ten.

Trend Micro Apex One is a nine-point security solution from Trend Micro. We primarily use the solution for all of the scanning of our endpoint devices. 

Trend Micro ensures the number of signatures is updated on time. If you have updated versions of signatures, they are built into the database quickly without wasting time. 

If you don't update your database in real-time, the problem is there can be zero-day exploits. Hackers or malicious attacks might get through. Trend Micro in that sense is a very good product as it allows us to have access to the database all the time. The security is excellent. That is the most valuable aspect.

Technical support is quite knowledgeable and helpful.

The solution could use signatureless detection.

The EDR capabilities should be built into the solution. In my opinion, the native endpoint product should have the capability of EDR also. The product should be capable of actually building some behavior-based analytics so that it can actually detect signature lists.

I've been using the solution for about three months. However, I had been using a previous version of the solution, known as Office Scan, for the last two or three years or so. 

The solution is scalable.

We currently have 2,000 users on the solution.

We intend to increase usage in the future.

We've reached out to technical support in the past and we've always gotten the help we needed. We're satisfied with the level of support we receive.

We didn't previously use a different solution. We've always used Trend Micro.

The initial setup is not complex. It's pretty straightforward. 

The deployment doesn't take much time, however, it depends on the size of the organization. It's very slow to deploy the product to multiple clients. If your organization has a 10,000 user base, sit will take longer than if you have a 2,000 user base. It just varies according to the number of machines to which it will actually be deployed.  

We have about 2,000 users and we have a team of three or four people that handle maintenance.

I am the security manager on the end solution security team in the organization. The deployment was actually done by the IT team within my team. We didn't need the assistance of consultants or integrators.

We're just a customer.

On a scale from one to ten, I would rate this solution at a nine. It's been very good. We've been happy with the results so far.

We use this product as our antivirus solution.

The most valuable feature is the antivirus. We don't use any of the other features.

For Trend Micro in general, I would like to see better technical responses.

We had a few issues with the former product (Office Scan - this is not an EDR product). We did not get any useful answer from technical support. As a conesquence, there is room for improvement as it comes to our future use of Apex One - let's see how this will evolve.

We are currently testing Apex One, formerly known as OfficeScan which we had been using during the last 6 years.

This is a stable product.

Apex One is scalable.

From what I can tell, the technical support is non-existent. I sent questions about search behavior a couple of times and didn't get any answer.

I have worked with Kaspersky in the past. The setup is very different from what we have now and it is difficult to compare, but I think that Kaspersky is a better product.

In the Kaspersky deployment, the company had a lot of sites and edge-caching was needed to distribute videos.

The deployment took place before I joined the company.

The price is reasonable.

I would rate this solution a six out of ten.

The management console is pretty good. We have a dashboard that shows us what stuff to log, different malicious links that people are trying to access and also if somebody was trying to connect something to the computer, to a USB port or something like that, and if this person is on the under control management. It shows that he tried and he got blocked. Also, the virus and malware attempts that were trying to attack the computer storage and stuff like that so the console is pretty intuitive, it's pretty user friendly. 

Managing the clients themselves, if, for example, I want to have different sites and laws. It's pretty easy to manage the clients and also to move them to different containers. The migration process itself is really easy from office scanning G to Apex One. It's just a few clicks to migrate the clients so the management is pretty good.

It works okay. The management console itself looks pretty much like the regular Office Mechanics. 

We are looking into different solutions, like SentinelOne and Sophos. We might continue with Apex One, it also depends on budget and pricing.

We enabled it a few months ago, but we only moved five to six clients from the office scan from the regular and point protection to Apex One. So far, it has actually resolved as one of the bugs that we had because the regular office scan, a client agent was causing some Windows problems. A lot of Windows systems were crashing, having blue screens. We didn't know what the message share or message said. We tried to analyze it and stuff like that. Eventually, we found out that it was actually because of the OfficeScan agent, the regular agent, and after moving them to Apex One, the blue screens had stopped. This was a good improvement.

We're not sure if we're going to continue with those products or their products or we're going to switch to something else. That's why we stopped the immigration process. If we were going to replace another product, it's not really efficient to waste time on it moving patients and other clients.

It's stable.

We're actually a very small team, currently, we're down to three. IT and infrastructure people deal with all of the network issues and all of the management of the systems for our IT systems and products. One guy does help desk and another person and I were managing the systems. It's actually down to two people to manage all of the other stuff like that.

We use it on a daily basis, Monitoring is part of our daily monitoring and schedule. We're going from our different systems, more critical stuff in the morning, for a few hours and then we get to our later tasks and stuff like that.

We offer support to the vendor directly. They were at our site two times already during the negotiation with the management. 

Based on the latest experience with technical support which was moving from migrating from the IMSDA to the DDI, it was actually pretty good. There was one support guy that worked with over the phone and everything is remote of course and after about two or three hours, all of it was running in production with the new system.

We previously used Symantec. I was mainly dealing with the end point, installing, and uninstalling it and solving different issues that were involved or problems that were involved due to the Symantec endpoint client, but besides that, I wasn't managing the system.

The main difference between the two is the heaviness that was edited with Symantec on the endpoint client itself and into the client. The agent is pretty heavy on the resources sometimes, the memory specialists and we feel that with Trend, the product is more light on the station, and doesn't consume a lot of resources. That's I think the main issue.

The initial setup was straightforward. We did the migration ourselves.

As a current user of Trend Micro, I would recommend it, it does the job. It works fine and usually stops different virus attempts. The management is really good, you can see everything on the dashboard. If someone downloads some kind of infected file or some malicious file, we can see it and it usually gets blocked automatically.

I would rate Apex One an eight out of ten. 

In the next release, I would like to have the ability that if something happens, then we have a record of what exactly has occurred on the station, how it started and how it evolved and eventually, in case something bad happened, something malicious gets through and it wasn't recognized in the signatures and the station got infected so that we can later come and analyze and investigate it and see what exactly happened and learn from it actually for the next time.

The primary use case is for antivirus, and antimalware scans.

The most valuable features are reporting and where we have the ability to report back and provide information when an item is quarantined or not quarantined.

The CPU usage when scanning stays too high and we have run into bottlenecks where Apex One consumes a lot of CPU cycles. 

The on-premises set up is daunting.

It's been five years of this where they (Microsoft) have two updates a year, sometimes three. By now Trend Micro should have come up with a solution where they don't have us block the updates and wait for them to be fixed.

There are times where Trend applies an update and that update doesn't fully apply. We then have to go in and run a manual VBS file that they have provided to us to do a proper uninstall of the application which is painful to do as we have a huge distributed workforce and many remote users. It isn't always easy to chase down remote users.

We have been using the Trend Micro product line for at least five years. The Apex One is their newest incarnation, which we have been using for the last year.

It seems to be an evolution of their current platform.

I would rate the stability of this solution a seven or seven and a half out of ten. We had several issues where it had crippled user's machines and we had to uninstall and reinstall the application to get it working. We have had to hold Windows updates. I think that it is the fault of the Microsoft deployment strategy. When they release a new feature update you can not deploy it right away. For example, when they go from 1903 to 1909, you have to wait for Trend to apply fixes to the application, otherwise, it won't work.

It seems to scale quite well. We have no issues from that perspective. We are able to onboard all of our users fairly quickly and them online. That was positive.

We have approximately 400 users in our organization.

We have had some challenges where sometimes it takes a while to get a solution.

We have always been using Trend Micro. We followed them through their evolution from OfficeScan to Office XG to Apex One. 

I think with the evolution of Windows 10, and how Microsoft does deployment, it has made using this application a lot more challenging. With the manageability and when Microsoft does an update, we sometimes struggle with the updates because of how they happen. 

The result being that Trend will block or pause an update on the Microsoft side and Trend will release the update. We deploy that update but the machine won't get those fixes and doesn't allow the update to happen, so we have to manually troubleshoot the machines, uninstall the app, and do several things to push the Windows update. We have always been playing a game of whack-a-mole with it. This can be extremely frustrating when you have a small IT team.

Initially, we tried to set up on-premises and there were huge pain points. Trend offered us their cloud solution.

We tried the cloud solution and it seemed to work much better.

The on-premises was daunting to set up, as there were a lot of issues and several challenges. We ended with their hosted solution, which addressed many of our pain points.

We had the cloud solution up and running within a day or so. The cloud solution is far quicker because you don't have to do all of the heavy lifting of installing it on-premises and all of those other features.

We have an IT team with five of us to maintain this solution, but it's generally done by two individuals.

It seems like there is a disconnect between the Trend Micro Team and Microsoft. Microsoft is constantly pushing updates and builds, and there is a delay from the Trend side when updates are released. 

As of now when we start reading that Microsoft's finalizing a build we start scrambling and reading Trend Micro blogs trying to figure out if it supports it.

Every solution has its problems, but It is a solid product. The question becomes one of whether there is value in it for the dollar. Does it do what it needs you to do? Has it been working and providing defense? The answer is yes on those fronts.

They have tried very hard to develop a cohesive product that supports us, that offers the ability to scan for viruses and scan for malware. It doesn't hit everything, but the more that I look at different solutions, no solution is a panacea and a magic bullet, and anyone who tells you there is, is not being truthful.

The question becomes, is the manual work outweighing the value that the solution adds? For us, we can handle the updates but when we started to really have a lot of issues where users, especially now in COVID times, working remotely have their machines crippled by the scans  and taking a long time, chewing up a lot of CPU,  users become frustrated with the solution.  We spent the last two months chasing ghosts and trying to troubleshoot. It was frustrating. 

As the leader of our IT organization, I need to ensure the stability and usability of all systems for all users.

I still think that the product has value, but I've just experienced a lot of pain points to realize that it's becoming cyclical for us, and the pain points are becoming too much.

We are in POCs with other products but we may find that they are just as bad and may stick with Trend.

I would rate this solution an eight out of ten.

I am impressed with the product's antivirus and malware application control. 

The tool needs to improve its dashboard so that all the products can be managed from a single console. 

I have been working with the solution for one year. 

I would rate the solution's stability an eight out of ten. 

I would rate the tool's scalability a nine out of ten. 

The tech support is fast and helpful. 

The product's initial setup is simple. We use the SaaS-based version of the product. You need to dedicate one person for the tool's maintenance. 

I would rate the product a nine out of ten. 

The product is used for security and protection so that we can protect our users. 

I like the enhanced security. It offers very good advanced technology. 

The setup is simple.

It's easy to scale the licensing as needed. 

The solution is stable. 

Technical support has been helpful. 

The solution has some offline issues sometimes. Sometimes it will not communicate with the server, and we need to manually restart items. 

When Microsoft updates, we need to ensure Trend Micro also updates. Sometimes they are out of sync. 

I've been using the solution for only one project. 

It is a stable solution. There are no bugs or glitches. It doesn't crash or freeze. Apart from issues we've had where it suddenly doesn't communicate with the server, it's been fine. 

The solution is scalable. You can increase usage if you like. You just need to purchase a bit more in order to expand. 

Technical support is fine. The response usually happens within one or two days. 

The initial setup of the product is okay. We can do a few configurations and the implementation is pretty simple. We can manage it easily. It's easy to understand. 

The deployment took five to ten minutes. It does not take too long to set up. 

I was able to handle the setup myself. The deployment isn't too bad. 

The solution offers an annual subscription. 

I'm using the latest version of the solution. It's on the cloud and, therefore, always the latest. 

I'd recommend the solution to others who would like to try the solution. It offers good customer-facing protection. We've had customers that have avoided items like ransomware and malicious attacks.

I would rate the solution nine out of ten overall. We've been pleased with its security capabilities. 

We are using Trend Micro Apex One for endpoint protection. We have this centralized server with the console and the agents on the client's system.

We don't use application control but instead, we use behavior monitoring, which is a good feature. The real-time scanning, data loss prevention, and endpoint sensor we use are beneficial 

The integration is lacking in Trend Micro Apex One. It does not integrate well with Microsoft p solutions. For example, with Office 365, we have to buy another solution for mail protection. That's why we are assessing Microsoft Defender 365 because we have an email from Microsoft, an endpoint from Microsoft, and we use Windows systems.

I have been using Trend Micro Apex One for approximately two years.

We had some stability issues where we needed to patch the solution. However, it has come stable.

Trend Micro Apex One is scalable.

We have approximately 300 clients using the solution.

I have not used the support from Trend Micro Apex One.

The initial setup of Trend Micro Apex One is simple and easy to manage. The platform is easy to understand.

The implementation took less than one month.

The steps we took for the implementation of the solution were the installation of the server, the deployments from the clients, the agents in clients, and the configuration of the too,l such as rules.

We did the implementation of the solution in-house.

We have the smallest package of Trend Micro Apex One. The full package is expensive, and it was more expensive than we thought.

The maintenance of the solution is not difficult.

We are looking into using Microsoft solutions instead of Trend Micro Apex One.

I would recommend this solution to others.

I rate Trend Micro Apex One an eight out of ten.