Try our new research platform with insights from 80,000+ expert users
PeerSpot user
Senior Software Engineer at Capgemini
Real User
Jan 29, 2019
It avoids and eradicates human errors by automating business processes
Pros and Cons
  • "It saves time, cost, manual efforts; it avoids or eradicates human errors by automating business processes."
  • "Citrix automation work management repository of authors for implementing any changes in the code improvement while navigating in Orchestrator include export job records option in a different format."

What is our primary use case?

  • PMO processes
  • SAP automation
  • Tickets organization
  • HR system management

For example: In SAP, the chain needs to be monitored, and when it fails, it should be restarted. So continuous monitoring was a difficult task. Automating this process saves lots of manual hours.

How has it helped my organization?

It saves time, cost, manual efforts; it avoids or eradicates human errors by automating business processes.

What is most valuable?

  • ReFrameWork
  • Orchestrator
  • Debugging
  • User-friendly
  • Easy to learn
  • Easy to find an error

What needs improvement?

  • Citrix automation
  • Work management
  • Repository of authors for implementing any changes in the code
  • Improvement while navigating in Orchestrator
  • Include export job records option in a different format.
Buyer's Guide
UiPath Platform
February 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.
Disclosure: My company has a business relationship with this vendor other than being a customer. We handle various Clients to Automate Processes.
PeerSpot user
User
Jan 29, 2019
It has a very easy drag-and-drop interface that makes automating processes a breeze
Pros and Cons
  • "UiPath has a very easy drag-and-drop interface, which makes automating processes a breeze."
  • "Some features feel a bit buggy, and older versions are prone to crash."

What is our primary use case?

Automating various processes in systems such as SAP, Windows automation, and Excel. By making generic components, we are able to reuse them for various projects and clients.

How has it helped my organization?

This solution has enabled us to automate repetitive processes in an easy manner which has improved our KPIs. It's not that time-consuming to automate processes.

What is most valuable?

UiPath has a very easy drag-and-drop interface, which makes automating processes a breeze. The activities make you do most things, and if not, you have the option to custom-code them in .NET.

What needs improvement?

  • Some features feel a bit buggy, and older versions are prone to crash. 
  • Double screen support would be nice. 
  • More AI and ML support.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
February 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
PeerSpot user
Robotic Process Automation Engineer at Blackbook
Real User
Top 20
Jan 28, 2019
Allows developers to efficiently grab data from any window or software
Pros and Cons
  • "UiPath has given us the ability to automate certain processes, and the ease of use makes the lives of developers a lot easier, especially with the use of screen scraping tools for data."
  • "Third-party version control is very important and needed."

What is our primary use case?

Primary use is to automate BPO solutions for clients. We use it to automate a vast range of processes given to us.

How has it helped my organization?

UiPath has given us the ability to automate certain processes. The ease of use makes the lives of developers a lot easier, especially with the use of screen scraping tools for data. Looking forward to seeing new features added over time. Bright future for RPA on the UiPath platform!

What is most valuable?

  • Inbuilt workbook features and data scraping.
  • Allows developers to efficiently grab data from any window or software.

What needs improvement?

  • Third-party version control is very important and needed. 
  • Better support for invoking code could also be used to enhance development.
  • Cannot go wrong with adding inbuilt data analytics.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Business Analyst and Process Consultant, Test Lead at a tech services company
Real User
Jan 23, 2019
Enables flexibility to use attended or unattended robots on desktops and cloud
Pros and Cons
  • "It offered us a new perspective for business processes improvement, looking not only for cost reduction but better accuracy and customer experience."
  • "Uipath is competitive when you have hundreds of robots, but it is expensive to small companies or entry level projects up to 10 robots."

What is our primary use case?

  • Automatic filling of web forms for request of services
  • Searching customers' and providers' information on government websites (to validate registration numbers and expiration date).

How has it helped my organization?

It offered us a new perspective for business processes improvement, looking not only for cost reduction but better accuracy and customer experience.

What is most valuable?

  • The Studio tool: an environment for development with a lot of components.
  • Easy to test or simulate the process.
  • Flexibility to use attended or unattended robots on desktops and cloud.

What needs improvement?

The solution architecture should be reviewed to offer more opportunities to small companies or small entry level projects. For example, they could accept SQL Server Express Edition or other open software database engine; and allow all components installed in only one server, at least up to 10 robots.

For how long have I used the solution?

Still implementing.

What do I think about the scalability of the solution?


How are customer service and technical support?

They offer a lot of resources before you have to call them: great written material, videos, training courses and a forum.

Which solution did I use previously and why did I switch?

No, only evaluate.

How was the initial setup?

Initial setup is not complex. You can start learning to use the Community version of Uipath  Studio, before deploy production environment.

What about the implementation team?

In-house.

What was our ROI?

The ROI was not calculated.

What's my experience with pricing, setup cost, and licensing?

Uipath is competitive when you have hundreds of robots, but it is expensive to small companies or entry level projects up to 10 robots.

Which other solutions did I evaluate?

WDG (Brazilian solution)

YANK (Brazilian solution)

AUTOMATE

What other advice do I have?

The Community Forum and the Academy are great resources to get users experiences and support and should be consulted before starting new projects. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Lead Technical Consultant (Team Lead) at L&T Infotech
Real User
Jan 23, 2019
The best automation tool ever built
Pros and Cons
  • "Helped to automate legacy applications and the solutions built are very robust; also, the support that we have got from the UiPath team is excellent, and we have got a very large community base for multiple queries and hence, overall a good product to work and design solutions."
  • "While doing Citrix automation, the image identification and accuracy should be easier."

What is our primary use case?

Previously, we used to read lots of data and manually feed each document data into a system, but now we are using UiPath automation to read files, extract data, and then update the same into the given business application.

How has it helped my organization?

Helped to automate legacy applications and the solutions built are very robust. Also, the support that we have got from the UiPath team is excellent. We have got a very large community base for multiple queries and hence, overall a good product to work and design solutions.

What is most valuable?

  • Activities are easy to use, you can even include third-party activities. 
  • It helps to build any complex solution in a short time.

What needs improvement?

While doing Citrix automation, the image identification and accuracy should be easier. Easy work-related activities for Citrix is the one thing we are requesting for in upcoming releases.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer992115 - PeerSpot reviewer
Project Manager, RPA Service Owner at a mining and metals company with 10,001+ employees
Real User
Jan 23, 2019
The most valuable features are the central management component and the screen capturing part of the development tool
Pros and Cons
  • "We've already implemented 30+ small processes to automate, built a knowledge center of RPA and saved a couple of FTEs through the automation journey."
  • "User access management - to be able to set up user rights in a more sophisticated way. In the current version if you grant e.g Execute access to a user it can execute all robotized process in the given environment, you cannot specify the right on a process level."

What is our primary use case?

Process automation in a global business center of a global mining and manufacturing company. We are mainly focusing on financial processes (e.g., reporting, fixed assets creation, invoice management) and HR processes (personal data sync between SAP and local payroll systems, automatic administration of external consultants).

How has it helped my organization?

We've already implemented 30+ small processes to automate, built a knowledge center of RPA and saved a couple of FTEs through the automation journey.

What is most valuable?

Orchestrator - the central management component and the screen capturing part of the development tool (Studio).

What needs improvement?

User access management - to be able to set up user rights in a more sophisticated way. In the current version if you grant e.g Execute access to a user it can execute all robotized process in the given environment, you cannot specify the right on a process level.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Maneesha De Silva - PeerSpot reviewer
Technical Specialist - RPA Solutions at LOLC Technologies Ltd
Real User
Top 20
Jan 22, 2019
This product provides most of the good software APIs that can easily integrate our solutions with processes
Pros and Cons
  • "This is the simple solution that fulfills the requirement by using a bot to enter data into any third-party application easily, not only entering data but also increasing accuracy and speed, reducing human interaction, and saving money for your company by working 24/7 without a salary or using your resources."
  • "Image recognition could be improved with more AI that identifies what objects are in the pictures, as example if we think about future about uipath, captcha reading, like if we given few images and find what are the picture that cantain with car."

What is our primary use case?

The primary function of the organization is quick data entry to specific systems better than humans, with accuracy and without any interaction.

How has it helped my organization?

This product can work heavily with data entry. Most of the software, when working with them, don't allow you to input data directly to DB. This is the simple solution that fulfills the requirement by using a bot to enter data into any third-party application easily. It's not only about entering data but also the accuracy, speed, reducing human interaction, and more.

Although, think about the officer working at midnight, so what about a bot working 24/7 without having any salary, without using your resources -- that would save money for your company.

What is most valuable?

This product provides most of the good software APIs such as ABBYY that can easily integrate our solutions with processes.

What needs improvement?

  • Image recognition could be improved with more AI that identifies what objects are in the pictures, as example if we think about future about uipath, captcha reading , like if we given few images and find what are the picture that cantain with car
  • also If we scan any images , possibility of identifying this image contained pen, book,tea,cupboard, cake ....like that
  • Also, speeding bots may be good for some companies because some processes don't need to be viewed while executing, so if the bot can run faster than we see, it might be helpful.means that generally bot can run with their default speed and the application speed that its interact with, if the application support any speed eg(typing speeds) uipath should perform or having facilities to speed up the bot that its processing 

For how long have I used the solution?

Still implementing.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Director Departamento Data Analitics at a wellness & fitness company with 1,001-5,000 employees
Real User
Jan 22, 2019
Big increase in productivity, enables distribution of transfers to other departments for their control and management
Pros and Cons
  • "The work of downloading movements of more than 100 accounts of the banks took several hours of work daily, but now it has been reduced to a few minutes of an unattended robot that sends all emails with the movements of the accounts of all the banks classified and ordered to users before their workday begins."
  • "It should be improved in such a way that the objects used in the designs should not be updated with the installation of new versions of UiPath as it happens right now."

What is our primary use case?

  • Downloading of the daily movements on the websites of the banks and the entry of them all in the ERP.
  • Distribution of transfers to other departments for their control and management.

How has it helped my organization?

The work of downloading movements of more than 100 accounts of the banks took several hours of work daily, but now it has been reduced to a few minutes of an unattended robot that sends all emails with the movements of the accounts of all the banks classified and ordered to users before their workday begins. The increase in productivity is maximum.

What is most valuable?

The developments with UiPath have been valid for the websites of all the banks which we work with. This with other RPA solutions has not been possible.

What needs improvement?

  • Financial.
  • It should be improved in such a way that the objects used in the designs should not be updated with the installation of new versions of UiPath as it happens right now.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2026
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.