UiPath Platform Reviews

The thing that I find very interesting with UiPath is that no process is too simple or too complex to put UiPath on it, so it can work anywhere on any type of process. This is why we're able to put in on customer facing processes, but also back office processes, for example in voice processing.

Firstly, it showed everybody that automation is possible and that it does not require much effort. The future holds a lot of surprises when you put the right technology to the right process, then you get great results. What I can say is that we see a solid return on investment, both for us and for our customers.

We have seen issues in the past, but we've also seen the actions that it can do to correct them. For example, it's just one color change or the place of a button in an application change and so on.

I'm looking more at the potential of this product, so looking back, we had support for everything that was needed, our small issues were fixed, but now I'm looking at the roadmap that UiPath has for this product. 

I can say with confidence that is a future proofing investment. I mean what other technology would come out and then bring business value.

I always appreciated technical support from UiPath, because I see both business understanding and also the technical understanding so the support team was able to get the discussion with both my business team and my technical team.

It depends on your expectation. If people have expectations that API technology is very easy to implement, it's not 100% true. It is easy to train a robot to do a specific task. But when you use more robots or you put them on complex processes, then the story's changing so you need very strong development skills and very good system architects who will understand this.

We have seen a return on investment in the longer term because we have some rather small processes. Our advantage is in terms employee experience or our colleague experience. But when you're looking at customers, we have seen numbers in hundreds of thousands of savings per year.

If we are thinking about the customer-facing processes, we have seen saving about 25% of the workforce involved in this. The main saving was in the time to respond to customer.

We did this analysis about three years ago. We compared Automation Anywhere, Blue Prism and UiPath and then the decision was to move with UiPath and our first proof of concept was on UiPath.

I would rate the product eight out of ten. I am scared not to be too subjective because I would go for a higher grade. I still see some room for improvement. I still see some need for integration with other solutions, but I would certainly recommend these to all my customers, comparing it to what the competition has.

As our company's grown, we've used UiPath to automate our app end function, timesheets, invoicing, and expenses processes.

We also see with our clients that they are able to reduce headcount based on the fact that people are no longer having to do mundane tasks. We do work into claims,law companies, and document management companies. These types of organizations really see the benefit through RPA and UiPath.

I would say the most valuable features of UiPath are the scalability and the stability of the product as well as the ease of use and rapid deployment. It's easy to learn. It's easy to get return on investment when using UiPath.

We tend to see that clients tend to deploy a blend of both attended and unattended bots. This tends to balance out because the unattended bots are the ones that augment existing processes and cherry pick out parts that a human still sits doing, whereas unattended bots are probably the more valuable in terms of removing the human element altogether.

One of the major things that we've been looking forward to is around project dependencies. Previously, it's not been possible within a product to take a reusable element and deploy it as a live based piece of content, but that's now been chipped within the product. So, we're extremely excited about seeing that in there because, from our point of view where we've got many clients, that re-usability of our own intellectual property across them is going to really see some benefits for us.

We find the support absolutely superb. We've had excellent responses whenever we'd had issues, either technical or around licensing. We tend to get a response within two hours, which is exceptional in the IT industry. Sometimes with other companies we've dealt with, we might not get a response for two weeks. So, they certainly rank extremely highly when it comes to support.

It's extremely straightforward. Complexity around set up tends to come when implementing the orchestrated product and deploying live robot stakes, managing those, but again, I wouldn't describe it as a complex activity whatsoever. In terms of setting up and actually developing, that takes a matter of minutes.

From our own internal point of view, I wouldn't say we have hard and fast ROI incentive cash because it's simply free to power up and resource to doing more interesting things. I would say that once we had implemented UiPath, we saw the return in a non-tangible sense within a month. I would say it's eliminating human errors probably by about 60%.

I would say in terms of our internal organization, it's probably reduced the amount of time spent doing admin activities from a person's point of view by about 50%.

I would rate the product nine out of ten. The rapid deployment and the scalability are huge features. The only reason I wouldn't give it a ten is because when it comes to bugs in the product, we don't necessarily get fixes  until the next release. So, there's not always a maintenance fix release.

The UiPath robot took over the process that supported the creation of the timesheets, their insertion in Oracle ERP, and the status tracking in Oracle ERP.

• Higher standardization of process integration with the customer's internal applications
• Employees orientation towards non-repetitive work.

• Rapid ROI (return on investment)
• Running management
• Higher standardization of process
• Faster processing time.
  

• HR and finance in IT and telecom business
• Improve the ability to change the user interface or application functionalities. 

We are automating back office business processes focusing on business finance and tax, specifically. We are just recently starting our implementation, but we have been doing a proof of concept for the last year or so on the community edition. We recently signed the license agreement will be moving forward with implementing it full-time.

I am functioning as a lead developer. 

We just started the implementation. 

I foresee as we automated mundane tasks, it will free up time for the existing workforce that we already have to do more tasks where they can use their brain to make decisions. Then, they can think things through and work on the more complex processes that we currently can't automate.

• Its flexibility
• Anything you can do on a computer with enough effort, you can get the robot to do it.
• It is ease to use and user-friendly.
• The Academy training is well put together.

Once we've taken the data that the robot has done something with, we want to send it over to a human a lot of times. However, they need it formatted in a fashion that makes it a little more readable. It would be nice to have some activities without the developer having to do a lot of effort to make the spreadsheet look prettier. 

Instead, we should receive a list every time transactions are performed, and it would be nice if we wouldn't have to format it every time the robot sent us a spreadsheet.

This one area is lacking, but I attribute this to the constantly evolving platform. However, while there is some stability issues, they are quick to respond to them with updates. They are also very receptive to listening to feedback from the community, which is great.

The robots work where you can scale additional servers. They just need a place to work and process to perform, then you can add-on. 10 bots can easily turn into a 100 bots, then those can turn into a 1000 bots. From a scalability aspect, it's great.

I have not yet used customer or technical support.

I have interacted with the community a whole lot, and if the amount of responses that they give in the community is any indication about how fast they would be with the enterprise technical support, then I can only imagine that it would be top-notch.

UiPath Academy RPA training is well put together. It paces well, not too fast nor too slow. You are constantly given new things to experiment with and things to learn which keep you interested, engaged, and moving forward.

Our Director of Tax heard from word of mouth about RPA and decided with tax being what it is, we have a lot of areas of mundane, monotonous, repetitive tasks, return filings, etc.

It's a complex environment with all its moving pieces. However, it is well-documented, everything is, and as long as you're willing to spend a bit of time reviewing the documentation, it's not so complex that you can't figure it out. It's clearly there documented, and it tells you what to do, you have to take the time to read through it.

My supervisor and I were the implementation team. We were heavily involved with figuring out Orchestrator, how to connect the robots, how to build the process, then put all those pieces together. Eventually, we figured it out.

With the current implementation, we are a skeleton crew. My group consists of four people, who are in the financial systems group within the business, not in IT.  I hope that that will grow as the implementation grows, if for no other reason than the more bodies that we can throw at it within reason, the more benefit we can get out of it. To maximize gains, we are going to need to be more than four people, sooner rather than later. However, I am not the decision-maker, so I can only cross my fingers and hope. Right now, we have a laundry list of things that could be automated. We have to prioritize those, then figure out where the bodies are who can do the automating

One of the processes that we first implemented was simply monitoring an e-mail mailbox and pulling out the invoices from there that needed to be manipulated. The robot is not actually doing anything with the invoices yet, as much as just pulling them out and handing them off to the human. Because previously, there was a group of people who were spending quite a lot of time just looking through that mailbox trying to make sure that they caught everything and items still get missed and overlooked. 

I've been told that quite a large amount of savings has happened in the discounts from paying those invoices on time, because someone didn't just overlook something and forget to send it on. As long as it meets the criteria, the robot always catches it. So, that's great. We've definitely seen a return already, and we're just scratching the surface.

I don't see any end in sight for opportunities to leverage it, increasing our efficiency and revenues. It may not necessarily reduce headcounts, but it should cap growing headcounts. Because, as our markets expand, we traditionally increase headcounts in the back office, but we are trying to move away from that.

I would rate the performance benefits as a nine out of ten. The robots can move faster than you can keep track of what you are doing. It's astronomical the levels of magnitude the increase in efficiency that you can get. We have had humans who were taking, according to best estimates, eight hours to accomplish something that the robot can do in minutes.

They give it away in the community edition for free, so I use it at home.

I've only dabbled with the other products, but the UiPath software is easier to dive into and start working with.

We looked a bit at Automation Anywhere. I tried a trial of it. 

We looked into Blue Prism, but I've not interacted with it firsthand.

I have the most experience with UiPath. 

We did do our due diligence in investigating, if not firsthand, by at least reading about what the other offerings were from Pega to some of the other competitors.

What helped us make the decision to choose UiPath was how available the community edition is and how engaged the actual community is. I don't know for certain that some of the competitors don't have something similar, but I was blown away because they got us hooked on it. They gave it to us for free, then we used it, tried it, and fell in love with it seeing what it could do.

As long as upper management says it's okay, we're going to keep buying more of it and utilizing it until something else comes along that replaces what it can do, which I don't see happening anytime soon.

Try it out for yourself. Just go and download the community edition, install it on a computer, and within a few minutes you can have simple automation up and running using the recording tools, etc. Anyone really can do something just to see what it's capable of and see what RPA is. Try it out for yourself.

It has exceeded my expectations. Early on, I didn't have high of hopes for anything I could do which is rule based and have the robot to do it. Yet, I keep trying to come up with anything can't be done with a little bit of effort or through some other activities, especially with the availability of the community, which can leverage someone else smarter than me, who has figured out how to get it done.

UiPath can do pretty much everything another tool can do plus a whole bunch of extra things.

Most of the times, my clients use UiPath to automate really repetitive tasks. There are some complex scenarios that we have been seeing, but they are just trying to simplify their way of work through RPA.

Our clients see a quick return of the investment from time, performance, and scope on whatever their task is. This adds value for them.

• The fast development and deployment is what I like about the solution. 
• There is a lot of support from the community. 
• The product is really stable.
• It is easy to use.
• It integrates naturally with environments in most scenarios, which is good from an implementation standpoint.

I would like to see more integration with solutions, like SAP, especially because the biggest companies have a lot of SAP implementations going on. If they would have more packages to support native SAP activities or perform connectivity to some of those SAP clients in transaction codes, it would be awesome.

It is stable.

It integrates with Orchestrator and allows for faster deployment on multiple levels (small to large companies), which is good for scalability. Though, it does depends on the client's infrastructure. 

Take a look into joining the community and most of the forums. They have good recommendations of things that have happened in the past.

The UiPath Academy RPA training is straightforward. We use it for new people joining teams and for training. It's user-friendly, and if you don't have an IT background, it gives you good, explanatory ways to learn the solution and how to deploy it.

Clients usually through PoCs to determine if they need a new solution. They will define a use case that will make sense and add value to their operations. Based on that, they will ask for a PoC. We will work with UiPath directly to define that POC, most of the time, and showcase their flexibility and capabilities.

The initial setup is straightforward. There is a lot of guidance in the configuration and actual setup. It feels like installing Windows. It's simple compared to other solutions which tend to be a bit more complex. I think they are doing a good job.

For deployment and maintenance, small companies use two to three people to do the task. Bigger companies will have a huge team supporting the solutions, which might take up to 25 people to support a 1000 person organization. Organizations usually need developers, an architect of infrastructure, testers, quality personnel, etc.

Traditionally, Automation Anywhere and Blue Prism are the biggest things competing against UiPath. Those are usually what most of the clients lean towards, if they see a cheaper licensing option.

Most of the time, clients choose UiPath because it's easier to deploy and learn within their teams. That's what truly makes sense for them.

The most important criteria for clients when selecting a vendor is usually licensing, but also:

• Flexibility
• Scalability
• Ease of use

These three criteria help a lot when positioning UiPath.

Give it a try, especially for new people joining the RPA community. If you don't try it, you will never learn how to actually do it. That is the good thing about UiPath; it is simple and easy to learn.

It has exceeded my expectations:

• I have used other RPA tools in the past. The user interface is simple and allows people to learn from it faster than other applications. 
• It is stable when you create the bot in the first instance. 
• Its error handling process is easier to create.

Primary use case is to find the highest value add processes and automate them to allow people to work on other things, which are of higher value and more strategic.

I currently have a team of about 15 people on my team, as a central team. We are at 35 licenses, so we have about 35 developers across the company.

We are still in the process of maturing to the point where people think about RPA first. We're still running around looking for the processes, teaching and helping people to get there. Our culture shift hasn't happened yet.

The solutions has meet our expectations, even a bit more than that.

• Rapid development: If we can develop something in four weeks, then see value back, that is big for us.
• The quick delivery is good.
• The solution is easy to use.

Managing the infrastructure UiPath is running on is a lot harder than it seems. In the app development world, there's things called Docker containers that sort of help you containerize what your thing is running on, then it is in code. If we could get that, it would go a long way. Otherwise, I will have trouble scaling, because every time I scale, it's another manual setup of the infrastructure. I could automate that too, but the right solution is to have this working in containers, not a bot running around getting rid of pop-ups, and installing and uninstalling Chrome.

Working at an enterprise is harder, because we have security concerns, infrastructure, and governance. So, how do you create these virtual users? Because now someone has to own the credentials, but that's an anonymous user who has access to the credentials, and they have access to systems. All of this stuff is hard.

The stability is not that good yet for whatever reasons. We have a lot of safety critical things that have to be 99.999% availability, so we're struggling a little bit with those. For the non-critical processes, it does a great job.

As a product, UiPath is very scalable. UiPath has to run on some infrastructure, and that infrastructure and security is not scalable yet. I'm not sure what the best practices are to avoid that. 

How do you leverage a scalable infrastructures? Let's say a Windows Server 2016 version, because I know UiPath supports it. However, in an enterprise environment, there are security concerns when I have anonymous users with internet access and interactive logins to a Windows Server. As a matter of fact, my security team says, "No." 

In these areas, there is a lot of opportunity. Because, in reality, this is what is keeping me from scaling. I have the business cases. My business users want it. I have the development talent to do it. My issue is with the infrastructure. 

Their customer support is very responsive. Sometimes it can be hard to communicate, because we are going back and forth in a forum type of environment. After three back-and-forths, it should just be a phone call. 

We put everyone through the UiPath Academy RPA training courses: The foundation and advanced framework. Some people struggle with the questions being asked which aren't on the videos. 

The advanced framework is a difficult course. People take it and they don't get the concepts yet, so it needs to be thought through again. 

We haven't actualized the value. We save people time, but then they're doing something else, and you have to quantify that into the value, which gets really grey and hard to do. As far as a head count reduction, we haven't done any of that.

The performance benefits are good. Everyone is happy. When the thing is working and it's working great, they love it because we are getting value.

There is a lot of focus on new features going forward, integrating more with AI, and that's great.

Get started using the product yesterday. You're already too late.

We're doing a pilot. It's something that we trying to use to obtain more sales automatically. It's about selling tickets, and we're building the capability to do that more quickly and reduce costs.

We seen have operational cost reductions. We have improved our efficiency and capabilities. So, there are a lot of benefits.

It has met our expectations.

UiPath Orchestrator is a tool which allows to us to orchestrate all the commands, like a manager and their employees. We can do a lot of processes, not just in one department. It has flexibility, where you can do a process then to move to another process when there is nothing to do. With one robot, you can program it to do many processes.

The programming seems easy.

We are still testing stability, but it seems okay.

It provides a lot of scalability, because we can do a lot of things with it.

The customer support is not that good. You have to send a ticket, and there is no one to call and talk to. When you are talking about operations, it has to be live. Otherwise, you lose money. I would change this a little bit. I think there's an opportunity to improve.

I'm using the UiPath Academy right now. I'm trying to understand and learn, and it is good, which I like.

We had a lot of manual tasks inside the company. People were doing things manually, then they would try to do those tasks faster, which was sort of impossible. With a robot, we automate those tasks 24/7.

When you take the training, it seems complicated, but it's not. You do have to prepare in terms of knowledge. 

We are building it right now, but I will probably have three or four developers on my team.

We saw ROI in 15 days.

I would rate its performance benefits as an eight out of 10.

We also considered Blue Prism.

We went with UiPath because they have a lot of experience in the market. People really trust them. There are also a lot of use cases of success.

Check the use cases, like cases of successes that they had with other companies first. It can be useful for them in making a choice.

Most important criteria when selecting a vendor:

• Product stability
• It can't be complicated.

A lot of our business development teams (end users) use it by going to a vendor's site.

For example, end users download information at the point of sale and export it to an Excel sheet, where what happens next is usually manual labor. Whereas, we can go to a site and download a file, then that file is loaded to our business data warehouse. Therefore, we are taking an element away and leveraging UiPath, so staff can do other stuff. That is how were leveraging the UiPath.

It works without human intervention. Since it has become more popular in our company, we will see how we can leverage UiPath with our supply chain, because it seems like supply chain is one of the top five ways to leverage UiPath.

There is a big community, which is very helpful and end user friendly. 

• We would like to know the prerequisites when installing bots. 
• A bot that could provide feedback would be nice.

The stability is great. The product works. UiPath seems better at this than Automation Anywhere.

Technical support has been good. I am happy with their response times.

We have not used UiPath Academy RPA training. I plan to suggest this as a training solution when I return from the UiPath conference to eliminate people asking me random questions about using UiPath.

I came from Automation Anywhere. The UiPath GUI is better for the end user, since I don't have time to develop a bot. Any user can use it.

While UiPath can be complicated, it is much easier than Automation Anywhere.

We were able to replace what we had with Automation Anywhere with UiPath, meeting our expectations. Then, it got popular within the company, exceeding our expectations. A lot of people are interested in UiPath. A lot of people weren't interested in Automation Anywhere. 

The initial setup is straightforward. It's not like an SAP product that takes forever to configure something. It was easy to install. 

We haven't upgraded yet because it seems like they just released the next version.

We're a team of eight business analysts. All of us try to create a bot, so we can familiarize ourselves with the process. So, if I create a bot and someone else has to support it, everybody knows at a high level what the bot does. 

We created an orders to cash department bot, which is already saving man-hours and money. Because of it, we don't have to hire an employee.

I would rate the performance benefits as a 10 out of 10.

UiPath keeps growing, so it has met and exceeded our expectations.

Look into the data web scraping. I don't think another tool has that feature and we use it a lot. Data web scraping was probably the bonus of why we went with UiPath.