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reviewer1251909 - PeerSpot reviewer
Works at a tech vendor with 51-200 employees
Consultant
Supports Python and .NET code for ease of development, and the community support is good
Pros and Cons
  • "The inbuilt RE Framework makes development easier and fast."
  • "The Community Edition is not stable, so end-users working on the Community version may find some errors or issues when using this tool."

What is our primary use case?

I have worked in many industries and domains like healthcare and finance. I have automated web-based applications and Email automation.

Automated an end-to-end process that starts with the user raising a request in BMC Remedy. It handles requests for respective Roles in the GRC System of SAP. This process includes identifying the Request number from the BMC remedy Ticket. The BOT identifies respective control owners for requested roles and requests the controlling owner for their approval. Then BOT performs the Approval/Rejection process accordingly.

How has it helped my organization?

UiPath has improved my organization in many ways. With the help of UiPath, we were able to automate our mundane and repetitive tasks and this has saved us lots of time. Also, it has enhanced our productivity and reduces the error rate. We were able to complete our tasks as per client requirements.

What is most valuable?

Orchestrator is the feature that allows making use of robots for remote location systems. The work queue is the added advantage to maintain the bot data.

The inbuilt RE Framework makes development easier and fast.

UiPath helped me to automate the various complex and mundane processes. You can also run your Python and .NET code in UiPath, which makes the development easy.

The UiPath interface is very user-friendly and also it is easy to learn and use.

There are many online certifications in the UiPath Academy, so it helps the user to become a certified developer and learn everything from the online courses.

Support from the UiPath community is very good.

What needs improvement?

There are some problems with selectors and in PDF extraction so it could be improved a little bit.

There is a bug in UiPath that occurs when the URL of the web page changes. We are unable to scrap the data from that application page.

The Community Edition is not stable, so end-users working on the Community version may find some errors or issues when using this tool. Also, debugging is not as expected. A lot of issues occur during debugging.

Buyer's Guide
UiPath Platform
June 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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For how long have I used the solution?

I have been working on UiPath for one and a half years.

What do I think about the stability of the solution?

UiPath is good stability-wise. I have had a great experience with UiPath.

What do I think about the scalability of the solution?

I find that the scalability of this tool is very good.

How are customer service and support?

Support from UiPath technical community is very good and the response time, I would like to say, is very prompt.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to UiPath.

How was the initial setup?

I was not involved in the Setup part. I had a team for this but as per my understanding, this tool is easy to setup.

What about the implementation team?

I have implemented this through the in-house team.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

UiPath is a very complete software and allows you to make different robots depending on the system. Its main function is to save time and automate project management, which it does very well. It allows you to remove software and in this way, you will return to Create them but automated so that artificial intelligence (AI) can work correctly. It collaborates with employees.

It is possible to automate, for example, Excel files so that the forms can be filled automatically and not manually.

Overall, I am very happy and I recommend it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1250688 - PeerSpot reviewer
Works at a tech services company with 51-200 employees
Real User
Excel sheet manipulation and data scraping functionality help save time on manual tasks
Pros and Cons
  • "I can easily get support from the UiPath forum and through the mail."
  • "I would suggest that UiPath be released for use on other platforms."

What is our primary use case?

I actually went for a powerup automation hackathon conducted by UiPath, which gave me the idea to implement this in my organization. I used the product, experienced it, and I'm here. UiPath reduced a lot of manual work and I am getting positive reviews from the company.

How has it helped my organization?

UiPath has helped with automation to categorize emails, text capturing to get detailed information about the organization, and reduced manual work a lot which can't be said explicitly. We even tried to used UiPath as a testing tool, and it helped speed development for the project.

What is most valuable?

The most valuable features are Excel Sheet manipulation operations and the Data Scrapping Wizard.

It provides for easy implementation of the project, where we can easily develop without coding, and there is well-defined process management in the orchestrator.

I can easily get support from the UiPath forum and through the mail.

What needs improvement?

I would suggest that UiPath be released for use on other platforms.

For how long have I used the solution?

Almost a year I am using UiPath, well developed.

Which solution did I use previously and why did I switch?

Previoiusly, we did not use any other solution, this is the first.

What other advice do I have?

The new version is good. It met all of the requirements and more features have been added.

UiPath Studio has improved a lot, testing the custom activity. Previously, UiPath would get a few errors while developing the project, but now it's completely gone.

The new user interface is integrated with Orchestrator and it is awesome.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
June 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,545 professionals have used our research since 2012.
reviewer1249323 - PeerSpot reviewer
Works at a educational organization with 501-1,000 employees
Real User
Appealing GUI and the Orchestrator queues are helpful for large volumes of data
Pros and Cons
  • "The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects."
  • "I would like a way to add priority to the outgoing mails from UiPath studio."

What is our primary use case?

I use it to provide training on UiPath.

In the past, I have used UiPath to automate the debit card activation web portal. The task is to read data from Excel and put it into the web portal.

I used it for DMS portal automation as well, after reading scanned PDFs and updating data in the DMS portal.

How has it helped my organization?

Currently, I work as a trainer, and the community edition has helped me train many developers in Uipath.

What is most valuable?

The most valuable feature is Orchestrator Queues, as it comes in really handy when processing large sets of data.

I find the great GUI of UiPath very appealing.

The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects. 

What needs improvement?

Below are the three features that need improvement:

  • Allow "Wait for task" to be used in XAML files other than Main.
  • Allow mail-type variable to be stored in Orchestrator queues.
  • I would like a way to add priority to the outgoing mails from UiPath studio.

For how long have I used the solution?

I have been using UiPath for one year.

What do I think about the stability of the solution?

I would rate stability at 90%.

What do I think about the scalability of the solution?

Easily scalable by buying licenses from platform.uipath.com.

How are customer service and technical support?

The technical team at UiPath is really very helpful.

Which solution did I use previously and why did I switch?

I did not use another RPA solution prior to UiPath.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

I would rate my vendor team a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

My advice is to use the community edition first to automate a small business process and then go full-on with UiPath.

Which other solutions did I evaluate?

I evaluated Automation Anywhere.

What other advice do I have?

 Its great software. Just download UiPath and try for yourself.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1252698 - PeerSpot reviewer
Works at a wholesaler/distributor with 10,001+ employees
Real User
Drag and drop interface minimizes development time and high-density robots simplify management
Pros and Cons
  • "The drag and drop interface of Studio is very valuable as it minimizes the development time."
  • "Orchestrator can be improved by making the landing page dashboard customizable based on what information and stats we want to see as an organization."

What is our primary use case?

In our organization (Global Business Services), we do a lot of automations in the Windows environment. In the past, we've used a lot of VBA macros and VB scripts but maintaining support for more than 1000 macros has become a very difficult task. UiPath, as an end-to-end RPA solution, solves many issues and limitations of the previous setup.

How has it helped my organization?

We were managing more than 1000 VBA macros and we knew there's even more out there in the business. By deploying UiPath bots, we have standardized the automation approach and it also gave us a centralized view and control of all automations deployed on the platform (Orchestrator).

What is most valuable?

The drag and drop interface of Studio is very valuable as it minimizes the development time. The Orchestrator is also a very integral part of the package as it allows us to deploy, monitor, and manage all of the bots in the platform.

The capability of creating and using high-density robots makes management simpler and straightforward.

What needs improvement?

The Studio can be improved by adding certain features like color-coding the activities. By letting the user change the color of the activity box (or by having different default colors for each type of activity), it's easier to identify activities especially when they are nested together.

The Orchestrator can be improved by making the landing page dashboard customizable based on what information and stats we want to see as an organization. The stats shown in the Orchestrator dashboard are very basic. Today, we had to make a separate web app that uses the Orchestrator API just to see the data that we want to see in a format that we prefer. Our business needs visibility on which country the failed/pending bots are servicing and how many jobs were completed based on tower assignments. These stats are not available out-of-the-box in Orchestrator.

For how long have I used the solution?

My organization has been using UiPath for more than a year now.

What do I think about the stability of the solution?

The system is pretty stable, the only limitation could be the hardware setup. If there is not enough RAM or CPU power on the machines where the bots are running, then it could result in system crashes.

What do I think about the scalability of the solution?

It's very scalable as you can start with one bot and make it do multiple processes. Adding the next bots is easy too.

How are customer service and technical support?

We have an assigned Customer Success Manager and he has been very helpful. He used to be a senior developer in UiPath and he's very knowledgeable. 

Which solution did I use previously and why did I switch?

UiPath is our first official RPA solution.

How was the initial setup?

The initial setup was straightforward. We had to build virtual servers and install UiPath in the machines, then opened up a couple of ports in the firewall and we were ready to go.

What about the implementation team?

We implemented using a vendor team and it took longer than expected despite the initially assessed simple approach. Getting the paperwork done and giving the vendor team access to the system probably took longer.

What was our ROI?

I don't have direct visibility on the ROI as a different team takes care of it, but since we started using UiPath, we have been more stringent on what kind of automation projects we take in as a developer team.

What's my experience with pricing, setup cost, and licensing?

UiPath has a Community version that is totally free (including Orchestrator) and has all the features. Any organization that wants to get into RPA should try that out and then look into the paid version.

Which other solutions did I evaluate?

We've had a demo by Blue Prism but ultimately we chose UiPath based on the support we received, as well as its capabilities.

What other advice do I have?

My advice for anybody who is considering this solution is to use the free Community version extensively and make use of the community forums. The RPA Academy is also a great resource, a one-stop shop to get educated in using UiPath and it's also free. Once your organization is ready to scale and go beyond free, UiPath offers reasonable pricing.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
RPA Application Developer at Fujitsu
MSP
User-friendly, reduces manpower for manual tasks, and integrates well with SAP HANA
Pros and Cons
  • "The most beautiful activity is sentiment analysis, where we can predict the good reviews and the negative reviews."
  • "A version history would be helpful because if two people in my team were working on the same project then the person who made the last change, as well as the date on which it was completed, would be recorded."

What is our primary use case?

The primary use case for this solution is to reduce manpower and achieve the best result with minimal time compared to doing tasks manually. This is a great advantage of this product because when doing tasks manually it takes many minutes of time but when the bot does it, it is finished in a few seconds.

How has it helped my organization?

I have several examples where UiPath has improved our organization. For example, our organisation was supporting a Japanese customer for handling tickets. Resolving those tickets manually usually took them 10 to 15 minutes but the bot was able to complete the task in four seconds. This is the great achievement.

There are many cases where UiPath reduces our work time and effort.

In our organisation, we have integrated with SAP HANA tools, which makes handling various situations easier.

What is most valuable?

The features like Data Scraping, Excel Automation, Mail Automation, System Automation, Secure credential activities, User events, and App integration are valuable to us. The integration like ABBYY OCR and Tesseract OCR are helpful. ABBYY OCR is a very good activity that can identify handwritten text, but to use this requires a licensed version.

UiPath requires less code writing and is user-friendly compared to some other solutions. The standard things can be automated very easily. The drag-and-drop activities make life easier.

The most beautiful activity is sentiment analysis, where we can predict the good reviews and the negative reviews. This gives us a great advantage.

Integration with different tools makes easier by using APIs.

What needs improvement?

1.For example: If two members are working in one project but different xaml files.

In one xaml file suppose i did few changes and if any more changes are required to do in the same xaml file the next member can see what changes has done in the activity and do the required changes.

Basically i mean the changes whatever we do there should be some place where we can see the history like Modified By, Modified Date and Modified Activity.

Which makes easy to track who is the last member to modify the xaml files.

2. There should be a global search mechanism for variables in the process flow and if the search is found then it should indicate that activity.

3. There should be activity/some mechanism where we can revert back the code of that particular date.

For how long have I used the solution?

I have been using UiPath for one year.

Which solution did I use previously and why did I switch?

I have used Salesforce, ServiceNow, and Frontend developer. Now, I have switched because this product makes the life of developers easier with respect to code implementation.

Which other solutions did I evaluate?

I have evaluated Salesforce and RunMyProcess products, which are cloud platforms.

What other advice do I have?

I have found this to be a very good platform to work on. It's in high-trend in the market now and very much a great thing.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1249287 - PeerSpot reviewer
Works at a retailer with 10,001+ employees
Real User
Good interface with a modern appearance that is easy to get started with
Pros and Cons
  • "The most valuable feature is the UiPath Studio, the graphical coding software, which has high usability and modern appearance."
  • "The attended bot functionality is in need of improvement."

What is our primary use case?

I am responsible for developing and improving RPA-software bots in my organisation. The processes we work on improving are in the field of finance. We started using UiPath and RPA as a technology about two years ago and are still improving and growing.

How has it helped my organization?

It is implemented within a larger strategy of optimizing processes in our organisation. The tasks which have been identified and thereafter automated with UiPath are now more efficient, achieving savings in personnel and improving quality in some fields.

What is most valuable?

The most valuable feature is the UiPath Studio, the graphical coding software, which has high usability and modern appearance. The number of functions is very good and is still being improved upon. These features allow you to fastly implement automation projects. Furthermore, it is quite easy getting started.

What needs improvement?

The attended bot functionality is in need of improvement. The use cases are rare and the licences are quite expensive (in relation to the use possibilities we see) for attended bots - Therefore we are currentlying neither using or planning to use them.

For how long have I used the solution?

I have been using UiPath for nine months.

What other advice do I have?

I have to say that I am overall very happy with the software and do see little need to give them advice. They have implemented a lot of new things over the past months.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
RPA Developer at Tata Consultancy Services
Real User
Reduces RSI for repetitive tasks, saves time, and increases productivity
Pros and Cons
  • "The cloud deployment option is particularly attractive to some customers for its flexibility and scalability, along with customary thin client advantages."
  • "The user access management could be improved such that we are able to set up user rights in a more sophisticated way."

What is our primary use case?

We use UiPath for:

  • Financial domain
  • Excel automation
  • SAP automation
  • Citrix automation
  • Usage of Orchestrator queues
  • RE framework
  • Automating password resets
  • Security and governance
  • Rule-based exception handling
  • Large group deployment
  • Centralized repository for version control
  • Execution logs and credentials

How has it helped my organization?

This solution has improved a lot in our organization. Many departments have started automating their daily manual tasks, which involve repetitive and rule-based jobs.

Cost-Effectiveness: There will be no lunch breaks, holidays, sick leave, or shift time allocated for robotic automation. It can be set to work on a repetitive cycle, and as long as it is maintained correctly, it will continue to do so until programmed otherwise. This eliminates the risk of RSI occurring.

Increased Productivity: Using robotic automation to tackle repetitive tasks makes complete sense. Robots are designed to make repetitive movements. Humans, also by design, are not.

Giving staff members the opportunity to expand on their skills and work in other areas will create a better environment in which the business as a whole will benefit. With higher energy levels and more focus put into their work, the product can only improve, which will also lead to extremely satisfied clients.

What is most valuable?

The most valuable features for us are:

  • Citrix recorder
  • UI Explorer
  • I used to connect using remote desktop and automated it using image automation.
  • The cloud deployment option is particularly attractive to some customers for its flexibility and scalability, along with customary thin client advantages.

What needs improvement?

The user access management could be improved such that we are able to set up user rights in a more sophisticated way. In the current version, if you grant, for example, Execute access to a user, it can execute all robotized processes in the given environment. You cannot specify the rights at the process-level.

For how long have I used the solution?

I have been using UiPath since August 2016.

Which solution did I use previously and why did I switch?

Before using RPA, we did the work manually. Once we became aware of this solution we tried to automate our work and achieved success. This has made our lives easier.

What was our ROI?

The increase in production at a lower cost produces obvious benefits for any manufacturer. The cost of investment can be recovered in a relatively short space of time and the gains from that point onwards are exponential, to say the least.

What's my experience with pricing, setup cost, and licensing?

The initial investment cost is expensive, but I promise you guys this will be very helpful as we can easily automate applications and our productivity has increased.

Which other solutions did I evaluate?

I didn't evaluate any other option, rather I directly chose UiPath and started working. It proved my decision correct and I can say it's the leading RPA tool in our market now.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1250724 - PeerSpot reviewer
Works at a university with 51-200 employees
Real User
Little knowledge of coding or RPA required to save time and eliminate errors in manual tasks
Pros and Cons
  • "UiPath RPA needs very little coding knowledge, as designing software robots is done largely using drag-and-drop."
  • "They still need some improvement in their new version of UiPath Studio, called StudioX, to improve design for Excel and email automation work."

What is our primary use case?

I am using UiPath RPA for my ERP entry where I update hundreds of data elements within minutes by RPA robots. UiPath gives you the degree of freedom in these robots to work according to your requirements. It is very easy to use even without coding knowledge, and it can be implemented with little knowledge of RPA.

How has it helped my organization?

In my organisation, we have 5000 students and 350 professors. To update their profile regularly, we need between five and eight people spending lots of time and after many reviews, there are always typing mistakes. Now with UiPath robots, we can complete this task within hours and without error.

What is most valuable?

UiPath RPA needs very little coding knowledge, as designing software robots is done largely using drag-and-drop. We can run these robots without installing them in our system, using the cloud-based system instead.

The attended robot that works in conjunction with an operator is very valuable. 

What needs improvement?

They still need some improvement in their new version of UiPath Studio, called StudioX, to improve design for Excel and email automation work.

The OCR functions need to be improved.

For how long have I used the solution?

We have been using UiPath for one year.

Which solution did I use previously and why did I switch?

UiPath is my first RPA experience.

How was the initial setup?

The initial setup is very easy to use and install.

What's my experience with pricing, setup cost, and licensing?

The best thing is that the UiPath Software is available as a Community Edition that is free and sufficient for personal use or small business.

Which other solutions did I evaluate?

I did not personally evaluable other RPA options. I heard only about UiPath because my company assigned me to learn UiPath RPA.

What other advice do I have?

I have been using UiPath for more than a year and find it very comfortable to use.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.