UiPath Platform Reviews

We are a UiPath customer, working with them to develop some products. It is a bit of a mixed thing where we are developing some products with them from scratch, but they are acting as the provider. We develop things, and if they're useful for others, then others can use them.

We are doing some pretty bespoke things to help us develop some solutions, but also help them develop their UI solutions in the legal area. We are working on a few things with UiPath to develop some search robots, some solutions to automatize subcontracts, and some timekeeping entries. These are several things that we are doing right now.

We are doing three things with them:

1. A robot to help us with software for time management, automating time entries. 
2. A robot to help us with filling in our engagement letters (contracts). 
3. A robot to help us with various public searches, i.e., the automation of searches of the public record.

We are adjusting robots from similar things that they do. The robots are not yet in production. 

The most valuable feature is its ability to save time with a task. In general, it improves accuracy as well.

UiPath's ease of use for automating our company's processes is a five out of five. We have found it very easy to talk to them, identifying what can be done along with the potential use cases. They have been very good at guiding us through what is realistic at this point, how their robots could help us save time and improve accuracy, and how our users can engage with their robots, e.g., ensuring that users engage with the robots and use their product. 

When we started to talk about practical implementation, their team was extremely switched onto identifying and fitting their product to our needs. They explained to us how we can use their products, what can be done to adapt their product, and what may happen sometime in the future, not necessarily now. I found this very helpful and straightforward.

What we have in mind in terms of what the robots could do for us is significantly more than what UiPath does now, but it takes more work. From my perspective, there is just a wide scope of implementation that goes beyond what we're starting right now. That is essentially the improvement. While I have nothing negative to say about our experience with them so far, I think we can work to develop more complex products with them. They are already working to develop something for our use cases, but what I would like is if we could develop more things for more complex needs, e.g., where we start with simpler stuff, then we can add things to what we're doing now.

We are in the development phase.

It is too early. We are still in development.

During the development phase, there are five people involved in the development phase. The users will be about 100.

We have not used their support.

We were not previously using something in this area. 

We have been thinking about ways to streamline our activities using technology. It happens that we knew UiPath, so we started to engage with them about what they could do for us. We had something like 20 ideas that we could implement, then we just started the easier ones which were closer to the products that they have. As things go, we will see whether we expand to other things.

We have known UiPath quite well and for a long time. They are also the leaders in the field, so it was a very easy choice.

The initial setup was quite straightforward. We started to discuss potential solutions, then we met with parts of their team, developing that business area. After that, we met with the technical people designing the product. We had a couple of initial conversations and did some testing. It has been extremely simple and straightforward.

We are supposed to review some of their proposals and provide feedback. We are probably a week or two away from production.

UiPath could have probably implemented the solution in a couple of weeks. We had some delays on our side.

We did the initial setup ourselves.

It is important for whatever we implement that it's cost effective in a sense that the robots will replace some human time. If human time costs less than the robot, then that's not a good deal. Normally, human time will cost more than a robot, and that's what we're trying to displace: the human time. We want to replace it with a cheaper robot. 

We only looked at UiPath, because we know them quite well.

So far, the experience has been excellent. I would rate the solution 10 out of 10, but we haven't finished the implementation.

Look internally what your needs are. Try to identify what you could improve with software robots, ensuring these needs are clearly identified and the product is fit for purpose. Also, you should make sure there will be buy-in in the organization, so people will actually use the product.

We have developed a product for a court of arbitration. UiPath provides the automation engine behind it. Our product is a platform that is live online. It allows a party to provide some contract information, and the robot assembles a document and communicates with DocuSign, our signature provider. It then sends out a correspondence to the other party and manages the signature process for a bespoke contract for an arbitration agreement.

This is a service that we provide to the world, pro bono, as it were, to promote arbitration and the adoption of a particular arbitration clause. It's accessible to all. Parties can log in and it helps them to negotiate and conclude an arbitration agreement in a mediated fashion. The robot sends out email on behalf of a third-party, a court of arbitration, and it helps the parties get that agreement done.

It's about concluding an arbitration agreement before the dispute goes any further.

It helps us in providing added value to the clients and to the community at large. It's a marketing thing for us, in the widest possible sense, rather than something that we use in our practice.

But in terms of reducing the cost of digital transformation, if a person had to do what the robot does, it would probably be impossible. It would be impossibly costly. If one person had to handle the communication, instead of the robot, and try to negotiate each addendum, nobody would do it because it would take days or weeks for a lawyer to manage, and it would be prohibitive. Yet, all of a sudden, we have this service that is so cheap in many ways that it can even be provided for nominal user fees. It's quite dramatic.

I would also imagine that processing time is reduced by many orders of magnitude. As a professional, if I had to manage an addendum like that, it would take me weeks. And it takes about seven minutes or so, if all goes well.

What I have found interesting is that our product acts as a human would but it's not intrusive. It doesn't require any real integration or interface with one's own systems, in any meaningful way. Obviously, you need access, an account to log in, but it otherwise acts as a human, and that makes deployment quite smooth. It doesn't require you to change anything in your system. I found that very useful.

Regarding the ease of building automations, I'm not sure how it's done because I'm not a programmer myself, but it's great. Just looking at how fast they moved once we had the program settled in — it was quite fast. For this particular process, which is assembling a document, talking to DocuSign, sending out emails, and so on, the deployment of production was like "today." It was quite quick.

In terms of the ease of management of automations using UiPath, I don't dare poke into it, as a non-technical person, but it looks manageable. I have someone who does not do RPA normally, who doesn't do this type of programming at all, but that person knows where to look for errors and doesn't get lost. It's reasonably accessible.

I could use more standardized features, retail-style, things that I could use off-the-shelf. Right now, all this requires quite a bit of adaptation in bespoke work with UiPath, which they've done very well. But looking at it after having used it, I would get stuff that is prepackaged from them, if they were any.

We launched with UiPath in June.

The stability of the solution is okay. 

The downside of the upside, when I said that it works like a human, is that in some cases, if it interacts with a website that is changing, then it's like a human. You need to adapt it to the changing environment in which it works. That's an inevitable fact of life, that it interacts with other apps. It can also interact through APIs, but you want it to be very flexible, you want it to be an agent, like a human. The downside of that is that if something changes with a website, then of course, you have to change the robot and tweak it a little bit. But that's the only issue that has required our attention so far.

Our product is a public-facing instrument and we have had no problem with the number of users, so we have not seen any issues with scalability.

In terms of potentially increasing our use of UiPath, we're exploring a number of solutions actually, for practice management and actual lawyer work. These would be in-house solutions, rather than public-facing. We have a few ideas that we have run by them and we are waiting for feedback.

We've had no problem with the customer support. We were in direct contact with the whole team. They have always been quick to respond. I would rate them a 10 out of 10.

We would use regular Microsoft automation features. I would have a flag on a particular correspondence, or a particular rule for attachments. We would use little bits and bobs of automation that are available, but we did not have any bespoke solution.

We went with UiPath because they made themselves known in the sector and it was a question of the vision that they communicated. There was a modest vision of providing solutions to very discrete problems, not revolutionary solutions to everything. Rather, they focused on whatever helps in a particular organization. We liked that. It matched our understanding of legal tech as well. It needs to be supportive of whatever little bit of help you need, rather than providing you with an environment that engulfs you with everything. We liked that approach, and when we approached them they were very receptive.

The initial setup process was okay. I'm a non-technical person, but I was able to manage it. 

It took quite a bit to figure out what we wanted from it, the flow and the logic of it. After we agreed on that, on the concept, actual production took two or three days. Of course, somebody had already done a proof of concept, although that was not based on a final brief. We danced around and changed it a bit.

For maintenance, we have somebody in tech that we pop questions to, and our maintenance of the server is done in-house as well.

We have realized return on our investment. It was a joint project with UiPath so we had special arrangements in terms of licensing, but it was very well received in the market. It was very beneficial for us.

Our product is something that we launched in June, and the robot has been featured in general business publications, in the Kluwer Arbitration Blog, and the Resolver, which is the Chartered Institute of Arbitrators magazine, as well as the Romanian Arbitration Journal. Essentially, everybody knows about it. It is one of the most popular UiPath robots out there; the most featured and interviewed robot in the wild. We were quite pleased with the publicity.

My advice is to think about it very carefully and know exactly what everybody is doing every day in the office, the little bits and pieces. Really look at that seriously, because there are so many things that we do in a software environment that are very amenable to automation, and it saves a lot of time. Think very carefully about the particular needs of your office and look into it, because it can save you a lot of money.

It's clear that this is the future.

We use it to automate searches in public databases. We have lawyers who need to search for various companies. For example, we are searching insolvency files for a list of business partners, so we use the robot to perform the search and notify clients about its results. Thus, it helps us with our work in searching public registries.

We have the Studio license and attended robots.

It enables us to provide new services, e.g., our use case is something that we could not have delivered manually. Now that we use the robot, it is something that we can offer to clients. Therefore, it has helped us expand our scope of services and offer to clients more competitive fees. We are now trying to get more clients.

If we were to do this manually, it would take us one day for 200 companies. Now, it takes about half an hour. So, it has reduced our time to process information. Before, we didn't offer these services on a mass scale. We just often did it for a couple of companies. Now, we can offer it on a larger scale.

One of the departments in our organization does use UiPath for compliance purposes: To send reminders to our clients. We have to ensure that clients are compliant when they submit financial statements. We use the robot to send them reminders to update the steps of compliance, i.e., if it's done. This is not my team, but another team who uses it for compliance purposes. It has increased their level of compliance because it's timely and there are no errors in the reminders.

We mostly value the fact that it easily interacts with existing systems. We don't have to go to a complex interface to access public information to send the emails, etc. This is the good part.

Its ease of management is okay. Our attended robots have some Excel files that we use to manage and configure the robots. It is quite straightforward.

It has helped relieve the legal staff of the burdensome task of searching on the public registry. For them, this has been a big improvement. It saves time and also the risk of human error has been reduced, because now the robot does the work. So, you don't get bored when you check 2,000 companies on the portal. The staff is overall more satisfied because they can do more value-added tasks than performing this search.

The pricing for Orchestrator and unattended robots could use improvement. If we plan to roll out and implement more robots, then perhaps lower costs on Orchestrator and unattended robots would make adoption even easier. 

For roughly a year and a half.

So far, the stability has been good. We haven't had any issues.

If you have an attended robot, then it is scalable to a certain extent, but this is because of the price tag. If you think through your use cases, then you can use the same license for multiple purposes. If we think of scalability in the sense of changing the process, then this is something that can be done, but it requires extra development time. So, it's rather scalable.

We have two lawyers using this robot. Their role is to monitor the robot and make sure that the robot works fine. For example, if there are any complaints from the clients, then they can respond.

We, in legal, are among the first to use this robot to my knowledge. Other than a couple of robots that I've mentioned in this review, I'm not aware of other robots.

The technical support is very good. They were very responsive. We had a question about the license and they replied very quickly.

We did not previously use another solution. We decided to implement an RPA solution because we wanted to streamline our processes. We also wanted to be able to offer and develop new services for our clients. For these particular use cases, using other technology solutions would have been more expensive and complicated to set up.

The initial setup was a bit complex. We are a very big company with a lot of IT centers. I think the complexity was on our side. The initial part of setting up the virtual machine and installing the licenses took roughly two months. After that, the development time was very short: one week.

Our experience, as administrators of the platform, is quite good. Once the robot is set up, it is very easy to see the results, reports, and if there are any errors. It is quite easy to use.

The robot that searches for insolvency cases was built in one week. After that, we have been testing it and making adjustments, but the construction and development time were very short.

It speeds up digital transformation because it's easy to implement and have it live. Therefore, it is something that we can use very easily to streamline our operations. 

I handled the project and managed the discussion with our IT. We had several infrastructure teams who set up the virtual machines and helped us install the licensing. We had a third-party developer who developed the robot. We also had an internal team who tested the implementation. I oversaw everything.

We were happy with the third-party developer.

Now, there are several providers/developers who can build UiPath robots quite easily and at affordable prices. So, in our case, it was quite a straightforward process of building the robot.

Our processing time was reduced to half an hour. Something that would have taken up the whole day (eight hours) was reduced to half an hour. This has freed up our legal staff’s time to focus on more important and strategic tasks.

What we have managed to do is to offer a completely new service. It is something that we did not offer on a regular basis or big scale. Using RPA, we can offer it to a larger scale with the reduced costs.

The pricing is okay, but I recommend to build a business case before going live. Ensure that you really use the license and building the robot makes sense. Try to think of multiple use cases, because one license can be used for several robots.

There are additional costs for using third-parties. We also have internal costs with the infrastructure and for the virtual machines where the robot operates.

The costs are quite affordable. It is a solution that makes sense from a business perspective.

We didn't do a very formal business review process.

I think the platform is very good.

Have a good consultant advise you on the processes of automations: How to build the use case and business case. You will need a bit of knowledge around RPA and business processes to be able to have a successful implementation. 

Have a stronger technical partner tool to help with developing the robot, making adjustments, testing, etc. Testing is very important. It is important that you allocate resources for testing.

Robots can do things in a different manner than we can and more efficiently. We have to be creative and think of processes, even if only part of them are repetitive, that we can automate and a human can work with the robot. Then, the overall the process is improved and our experience as humans is a lot better.

I would this solution a 10 out of 10 because they are very good at what they do. It's very important that you understand what the solution can do and its limitations. However, for this type of product, I think they are the best.

RPA - Novigo Automation Framework Solutions - Setup an Automation Factory Model.

Automation Focus has been Productivity, Quality, Cost, Process Optimization, and compliance.

Focused on delivering Process Automation for Oracle EBS ERP application for various departments including IT, Finance, Operations, Engineering, Sales .etc 

1. Manufacturing: Master data maintenance & monitoring Inventory transactions, BOM error fix & transfer, WIP issue & complacent
2. Finance: Financial closing, IC transaction, security & FA master & transactions, Master data, duplicate check, auto-CM creation & auto-payment, Customer Master, running letter, print errors & auto-receipts
3. Supply Chain: Sales order Integration with the portal, shipment, RMA, digital shipping & backorder, item cost update & inventory interface, procurement, receiving & monitoring
4. System Admin: Access provisioning, - Creating responsibility, Monitoring pending transaction & analyzer.

RPA Automation has accelerated heavily within the organization. 

It started with task automation and ended up with process automation.

• Increased Operational excellence - With multiple FTE savings every month.
• Lowered operational cost with a minimum saving of 780+ Man hours every month.
• Overall $1 million annual savings through improved process efficiency.
• Increased Shipping Order execution velocity by 2x times -At least 10,000 orders in every 4 days.
• Amplified shipping process efficiency and employee productivity by 100% - with one click execution.
• ABCDi (AnyBody Can Do it) technique enables Zero dependencies on SME requirement to perform the task and Zero dollars spend on training the Shipping operators.
• Prevents human error, increases data accuracy, standardization, and quality of data for the shipping process.
• Excellent ROI with investment cost recovered in 1.25 months timeline and an Annualized ROI for 5 years is 68.50%
• Built from LTI Novigo Automation Framework, it provides the agility and speed required to customize and deploy the solution quickly.

• Attended Bots have been star cases as it totally removes dependencies of user literacy to know the application. 
• ABCDi (AnyBody Can Do it) technique enables Zero dependencies on SME requirement to perform the task and Zero dollars spend on training the Shipping operators.
• With Novigo Automation Framework, the implementation lifecycle is accelerated by about 25%-to-32%, while drastically reducing the implementation services cost. Identification of possible use cases along with efforts required, time involved, and cost savings can be easily envisioned by using NAF.

• RPA AI capabilities - UiPath is leading in this area.
• UiPath should focus more on recommendations of process automation based on ERP Applications like Oracle, SAP etc. They should also provide a list of possible RPA cases as per departments, processes and based on various industry domains. 
• More on RPA Governance features to be provided out of the box. 
• RPA Capabilities with IVR Channels to address voice commands will be a game changer for Customer call center cases.                                                                               

We have been using UiPath for two years.

Excellent in stability. 

Easily scalable in a few minutes.

No.

UiPath Cloud Orchestrator setup is pretty must straightforward, we manage to do a complete setup in a matter of a few hours time.

We deployed it in-house - SI - LTI.

>30% ROI  - we recovery of overall investments recovered in seven months' time.

UiPath is very cost-effective.

Yes, we have evaluated all top RPA products like Automation Anywhere and Blue Prism.

We are using Studio, the Orchestrator, and both unattended and attended bots. We are using the product primarily to index and process patient records into patient charts when records come in from outside sources.

An example of how this product has improved the way our organization functions is that it has doubled the number of records that we process per hour.

The most valuable feature for us is the unattended bots. They are valuable because records come in automatically from the vendor with a cover sheet, and that cover sheet has a QR (Quick Response) code. An unattended bot will take the record, and based on the code can index it and upload it to the patient's record with no human intervention.

On a scale from one to five where one is not stable and five is very stable, I would rate the stability of the UiPath platform as three right now. There are some nuances in it that are throwing some error codes when reading the QR codes. But we are in the process of working with UiPath to get that issue corrected.

Right now we have about five people in our organization involved in the automation program. We can expand that as necessary.

Our team used UiPath Academy RPA training. Two of the individuals on the team have gotten their certifications.

On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy as a four. The team really liked it. The two people that have certification are our two main developers. They had been doing their academy in concurrence with our deployment while they are still working on the project. They both said the academy has been very helpful.

We also have a customer support person dedicated to us. They call them Customer Success Managers. We use them and then we have also had to reach out to the home office in Romania. They are working on a solution for us right now. The service, on the whole, is very good.

I was part of the decision process in choosing UiPath as our RPA solution. We had not previously been using another solution but knew that we needed to invest in one because we looked at our employees' overtime records. We were paying for overtime and did not see the need to just for scanning and indexing. A bot can run 24/7, so the bot takes care of processes that can be automated instead.

The initial setup process was complicated because of us and the requirements of our organization. It was not because of UiPath. But even with those complications, from the time we purchased the UiPath license until we had our first robot in production took only about three months.

We did not use an integrator, reseller, or consultant for the deployment. We used internal staff and the UiPath engineers helped us along.

On a scale from one to five where one is very bad and five is excellent. I would rate our experience with UiPath as a five. They have been very responsive and have given us engineering support at no cost. They seemingly did that just to ensure that we were successful.

We are starting to see a return on investment. It has only taken us about a month to realize that. Basically, we have seen a performance benefit. Where it was taking a human about an hour to do ten records, we have estimated that we are going to be able to up that count to about 80 records an hour. One of the humans that is doing the manual part of it has already said that the product has helped double their workflow. The solution has also helped to eliminate human error by approximately 85%. I would say that it is going to save us at least 40 hours a week right now. I also think that is a conservative estimate.

For our licensing cost with this solution we have invested $90,000 right now, but that is to cover several facilities. The UiPath solution is not expensive considering that.

UiPath was the only RPA solution we looked at. They are TRM (Technology Reference Model) approved and they appeared to have the best platform.

On a scale from one to five where one is very difficult and five is very easy, I would rate the ease-of-use of the platform for automating our company's processes as a four. The UiPath product has fit our model the best. Number one, because in the VA (Veterans Affairs) hospitals the RPA solution has to be TRM approved and not all RPA solutions are. They have also been very helpful because we have a little bit of a unique system. There are some nuances in an older system that we are still using that can not be changed at the moment. They have helped us work around those issues and they have provided the technical support that we needed.

On a scale from one to ten where one is the worst and ten is the best. I would rate the product overall as a nine. From everything that I've heard from the staff, the ease-of-use and the effectiveness of it are really good.

If I were to give advice to a colleague at another company who is researching RPAs, I would tell them to go with UiPath because of the product and the culture of the company. I think the culture of the company is one of the reasons that you are going to ensure that you will be successful.

We use Orchestrator, Studio, and Robot to work with automation in our finance department.

The product improves how our organization functions by automating tasks so users aren't having to spend time doing mundane things.

The most valuable feature is the unattended robots as they completely take tasks out of the user's hands.

In the next release of the solution, I'd like to see process mining to analyze business processes through event logs. It would help the end-users determine what processes need to or can be automated.

As for areas of the solution that have room for improvement, the usability for the end-users could improve so that they will be better able to program on their own. Coupled with process mining capabilities, that could remove the need to involve programmers or IT in the automation of simple tasks. The cloud platform could be improved so we would be able to deploy through that with sufficient security.

On a scale from one to five where one is not stable and five is very stable, I would rate the stability of the platform as a four. It is a four because I haven't seen any outages yet but we may need more experience with the product to be sure it is totally stable when we are completely live.

We have about four people are in our organization who are currently involved in our automation program and I can see that expanding as the company improves ease-of-use.

Our team has used UiPath Academy RPA training. On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy RPA training as a five. It is very good and very detailed.

We have also used customer support and it is good. When I called in they were helpful with answering questions that I had and they responded quickly. Usually, we had one person assigned to us that kind of helped us implement and who was familiar with our needs. This helped in several cases.

I was involved in the decision process to move to UiPath. We knew that we needed an RPA solution to take care of repetitive tasks that could be automated and we had been using solutions in other departments. We went through an RFP (Request for Proposal) process when the finance senior leadership wanted to see what RPA was about and how it could help in their processing. UiPath was one of three products that made it to the next stage of evaluations for this use case.

We did simultaneously use a different solution, which was Pega. UiPath was actually already being used in the company but the idea was to expand into the finance processes.

The initial setup process was straightforward. The complexity that we met with was because of the requirements of our own company. The setup, as far as the installation, was straightforward and simple. From the time we purchased the UiPath license until we had our first robot in production was about three months.

We did use a consultant for the deployment. The company was PwC (PricewaterhouseCoopers International Limited). On a scale from one to five where one is very bad and five is excellent. I would rate our experience with PwC as a three. They are not rated higher in our case because they didn't provide us with the best resources. They sent a younger team that seemed not to have really ever used UiPath.

We have only projected a total for return on investment and performance benefits from the solution through testing and past performance as we are not fully live yet. It will probably take six months to see the actual ROI when we know more about the performance benefits of full deployment. The solution has already helped to eliminate human error by about 25% and has saved our organization approximately 2,000 hours.

As far as pricing, I don't know what the company spends on the license. I do know about the robots. I think the attended robot is a little bit too pricey. With the unattended robots, we can put them on virtual machines — not really Citrix but regular virtual machines which are a little bit cheaper.

The vendors who were on our shortlist were UiPath, Pega, Automation Anywhere and Blue Prism. We chose UiPath because we already had the product in-house and we had already gone through all the security checks for the company requirements.

On a scale from one to five where one is very difficult and five is very easy. I would rate the ease of use of the platform as a three-out-of-five. I give it that rating rather than going a bit higher because it is a little bit difficult for the regular users to automate. In some cases, you have to be more of a programmer to automate successfully. Even so, it is better than other RPA tools.

On a scale from one to ten where one is the worst and ten is the best, I would rate the product over-all as an eight. It gets the job done, but there is still a lot of room for growth in the capabilities so that is why I think that eight is a justifiable rating.

The advice I would give to a colleague at another company who is researching RPA solutions is to read up on what RPA is and what it can do for your company. That is where I would start. Then try to go to as many meetups or conferences as you can to find out more about the products and how they are being used.

We're a consultant, so we help customers use this solution to develop automation and help set up COE. We provide the means for an entire organization to build its use cases. That's how we use Orchestrator both attended and unattended.

The solution has helped eliminate human errors. The amount varies by specific use case, but it is sometimes 50% to 60%.

It has also saved organizations time. Internally, we're not at a stage where we've measured it. I would say right now it's not that great, but maybe 15 or 20 hours per person.

Orchestrator's value really comes from scheduling and jobs, where robots can trigger other robots. I can't speak to the new versions yet, but they all seem great. Attended is where the human and robot interaction can happen seamlessly. With unattended, some of the processes that were earlier so mundane are all being done without any human interaction, so that provides true end-to-end uninterrupted automation.

I would rate the ease of use for this solution as five out of five.

The UiPath Academy RPA training is awesome. It's top of the line, so I would also say that it should get a five out of five rating.

I talked to the product team. They are very passionate about this. In my opinion, all the different components that they have now released should be integrated under a single umbrella, available through a single landing page. That way, everything integrates with each other and they are able to communicate data back and forth. To me, that would be the ultimate solution.

I get it. There is a roadmap and it's a journey. Still, I would like to get to a place where everything integrates with each other. Now that we have all these different means that can help us enable a customer in their journey, making sure that they're integrated would truly add value. That removes the overhead of combining data from all these different sources.

I would rate its stability as five out of five. With any tool, there have been occasions when a job did not trigger or aborted, but that's been very rare in my experience.

I would say we have more than 20 users. There may even be around 50 users, if not more.

It was very easy to install this solution.

It does not take long from the time one purchases the UiPath license until they have a real bot in production. We do this mostly for our customers, but also for our own internal use case. We were able to get it done and up and running in weeks.

We have absolutely seen an ROI. The time to get an ROI varies from case to case. 

Attended is fairly cheap. Anytime you bring in Orchestrator, that starts to become a little more expensive. I'm a little concerned about all the new SKUs that are coming in and the products associated with them. I am really interested in finding out if someone wanted a full product suite, what kind of money are they looking at annually.

I would rate UiPath as ten out of ten. I've done implementations across tools, so I'm familiar with some of the other market leaders too. Honestly, though, UiPath is very good at keeping up with the times. It's easy to implement. Its ease of use and how quickly you can get set up and going stands out, in my view. They've got the bolt on the market, so even with the new launches that happen with some of the new tools that came in, I think Connect really speaks to an overall automation strategy. I think that sets it apart.

I'm working for one project where we're trying to automate processes for a logistics company, specifically in their back-office accounting processes.

We're using Studio, Orchestrator and the bots. In other words, we're using the whole platform.

When we were implementing it, we were empowering people. In this company, everybody has their own work and they were really in their own area. Then we started this project and they got empowered to change the way they were working. UiPath is so open that everybody can take part in it.

That was one thing that changed right away. Another thing was the way they think about processes and where there are possibilities to automate has really changed. Before, they never thought about automating all these processes but we told them there is a possibility. Now, when they're having strategy meetings, they have dedicated time slots where they're just talking about processes that could be automated. The whole mindset is changing now.

We have a virtual environment that we use.

We haven't touched the processes where there would be human errors that much. We started with the really basic ones that are so easy that people don't make errors there. We will get to the more complex processes, but we haven't yet.

The solution has definitely saved time.

Orchestrator lets you start a credential stair, so you can get the credentials in a safe way. Before this, they were afraid that credentials would be stored somewhere and people could see them. I think it's really important for our customers that you can do that in Orchestrator. The scheduling feature is also valuable of course.

In terms of ease of use, I would rate this solution as four out of five. I think it's very easy, but our customers are sometimes not so technical. When they come from the business side, it's somehow hard for them to understand.

I would give the RPA Academy training program five out of five. Without it, I don't think I could have started implementing this solution. I did the developer program just for a general understanding of how everything works: how Orchestrator works and how it all works together. For me, it was really important to do the training then. It was very good, so I really liked it.

It's really hard for me to get all the machine learning and AI parts. I think maybe that's going to get a little bit easier for me to understand how to really use it in the company. I don't really know what to do with it at the moment. I think that is something that could be improved.

I tested the live sessions and we saw some parts of StudioX. There were some things that were so easy there. I think it would be good if they would put it also in Studio, for example. The carts they have are in color. We try to get people in the company, even if they're not technical, to implement the bots or processes by themselves. I think some parts they changed in StudioX could be really helpful in Studio skills.

I would rate their stability as three to four out of five, but I would say that's probably because we don't know how to use it best. That is why we sometimes have issues that something's not working.

We are a consultancy firm but the customer that we are working with has about five people in the core team that are working with this solution.

Both customer support and technical support are very good. I think the chief from my customer and the UiPath technical team had many phone calls because the virtual machine didn't work at first. They were in contact and I think two days later it was working.

I can only speak for my client, who is undergoing a huge digital transformation. They're a small German company and they just know if they don't change something other companies will get ahead. In Germany, there are many family-owned firms and the owner just saw the need to change. We told them about RPA and they got very excited. We showed them the first pilot bot and they were set.

We chose UiPath, for the same reasons you can read on the internet. If you look at the Gartner and Forrester reports, I think they all say UiPath. Also, it's just so easy to get started. You just download the community edition and you're starting. Then you do the Academy and you actually know how to do it. It's very easy and very fast. All the statistics say it's the best.

In terms of the setup, because we were using the community edition first, and then we licensed it afterward, we had the first bot running in about a month.

We have seen ROI and performance benefits. We are still at the beginning but we can definitely see it. I think we could see after about a week that we had processes that the company didn't have to do anymore and so they had more time. 

So far, our first customer started with just Orchestrator and an unattended bot, along with a couple of studio licenses. I don't know the cost. Maybe $25,000 for the year.

I would definitely say it's worth the money.

We did a little research obviously. We looked at Automation Anywhere and Blue Prism, but that's it. We didn't really look too deep. We just saw UiPath and said, "Okay, I think that's a fit for us." And then we went for it.

I would rate this solution as eight out of ten because of what I see from the stage we're in now. There are things that can improve and they are all working on improvement. I still think that at its current state, it's really beneficial for a lot of companies.

I would recommend UiPath. I like the company and I like their products.