UiPath Platform Reviews

We use UiPath for process efficiency and task automation. Our primary use case is process automation and avoidance of manual tasks and activities, reducing human errors and leaving resources to think on tactical and strategical matters rather than executing non-value-added activities.

The key value lever that UiPath addresses is process efficiency. We are now able to focus on tactical/strategic activities rather than daily operational tasks. We have improved our performance, efficiency, and data reliability. Resources are happier working with more high-level activities.

This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment. Most of the time, all you need to do is simple drag-and-drop, which allows regular users to interact and work with the solution to create their own robots.

Dynamic Selectors should have a specific chapter apart, as most of the tools are currently driven as such. It is still a bit difficult to decide which selectors must be used based on current descriptions and documentation. My view is that overall content and story line could be reviewed for a more impressive experience. That is the only thing I have to raise, as all of the other features and functionalities are pretty good.

We have been using UiPath for two years.

UiPath seems very stable and I haven´t noticed any crash.

UiPath supports the creation of several robots and can handle the capacity and demand of large companies.

I did not use another RPA solution prior to this one.

This solution is very easy to set up.

Implementation was done by our in-house team.

License costs are high, but the setup is really quick and does not demand a lot of resources involved.

We did not evaluate other solutions before choosing this one.

My primary use case for this solution is to create a more user-friendly process automation system so that customer eccentricity can be on top. My company's employees can perform in a better way with increased efficiency and greater redundancy. In general, they can handle tasks in a more efficient manner. 

UiPath has improved our organization's process automation system by streamlining every process with their compliances. Employees now feel more comfortable to work in their spaces and this has increased our organization's productivity and our supply chain is now more active.

Robotic Process Automation is the most valuable feature from my perspective as it allows me to multitask and that too in a cyclic manner with better results.

The AI is also far more advanced than other similar tools, and it is free, which makes it a better product.

The user interface can be improved and the version control can be better. Document linking can also be improved, and also the searching could be more user-friendly.

Better integration with AI would also be an improvement.

I have been using UiPath for more than two years.

The first process automated by this solution was downloading reports from SharePoint and injecting them inside an Excel sheet that was filled with formulas. This was done in order to produce output files that are then uploaded back into SharePoint and sent by email using Outlook.

The environment was Windows 10 (desktop), and the process uses the user interface to do all of the SharePoint tasks, except for the Excel ones, which are made in the background.

UiPath helped automate a task that was very redundant, especially in recurrent time slots that present a heavy load (monthly or trimester). Once the robots are ready, the scaling of the workforce can be as easy as multiple clicks to add additional workforce for the same task.

As a developer, I use a lot of features included in the Studio or the robot products, but here are few that prove to be very helpful:

• UiExplorer: This proves to be helpful in the case of trying selectors without the need of starting to work on the project itself, so it helps us estimate how many days we would likely to spend on the process and help the client decide if the ROI is worth it, or we need to consider other automation opportunities.
• Workflow Analyzer: before testing to see if the process is working or not, there are a lot of checks that we have to do and a lot of rules to respect. This feature helps keep track of every element that exists in the workflow and gives us some insight into how we can alter some variables, sequences, and names to have better production quality.

The performance could be improved, and it is especially noticeable on older hardware.

We have been using UiPath for more than two years.

The enterprise solution is very stable since there are no automatic updates and the solution gets installed into the "program files".

It is very scalable, especially when using Orchestrator.

I used Blue Prism before switching to this solution. I made the switch because of the community and the support that UiPath presents to new developers, as well as to their ecosystem in general.

The initial setup was fairly simple due to the support online.

We implemented using our in-house team.

In five years the ROI will be close to 300% .

UiPath has multiple plans that suit most businesses that want to evaluate the suitability of RPA in their company before going with full adoption.

Before using UiPath, I evaluated Blue Prism and Automation Anywhere.

It's hard to spot something that should be improved or added after all the efforts made in this year. If we have to say something negative then it has to do with slower performance on old hardware. However, this is very rare in a client site.

The experience overall is just so complete, with no obvious cons.

Our primary use case is the Automation of invoice processing.

We're looking to automate some processes like invoicing in order to make the organization more efficient and reduce workload for the employees. Invoices are non-structured or semi-structured data, so we're going to use OCR to extract the data and then automate the invoice process.

We have automated some processes and have reduced the time that users take while doing those tasks. For example, we use to manually fill in certain forms with the chargebacks, and now we use Clockify Time Tracker with automation that fills in the forms and uploads them to SharePoint.

The Screen Recorder has a lot of different features like web and desktop. Native and Citrix Recording are pretty useful for speeding up the design process. 

Computer Vision using Microsoft and Tesseract are pretty useful.

The new release of Studio X is a game-changer because this new app focuses on Business users. It is going to be useful for the organization because they can start creating their own automations.

They should add chatbots functionality for Microsoft Teams and not only for Slack.

They could give more information about beta / pre-releases so more people can test them and give their feedback.

Keep updating the documentation because sometimes you get redirected to a non-existent page or an old version of the activity. 

We have been using UiPath for six months.

UiPath is pretty stable and if you have any issues with a new version you can rollback.

We did not use another solution prior to this one.

The initial setup is straightforward. There's a lot of documentation also you have the forum if you are facing any issue.

My advice is to ask about how the licensing works and how to get access to the other services that UiPath provides.

Before choosing UiPath, we evaluated Datamatics, AntWorks, and Blue Prism.

I would suggest downloading the Community Edition and testing UiPath yourself. Join the automation first industry.

We have IT solutions that are oriented to service our call center because we are a contact center company. For example, we have a CTI (Computer Telephony Integration) solution to help manage our phone calls. It is something that we developed in house. We are developing a UiPath (the company that acquired ProcessGold) solution using RPA robots to improve our processes. So, that is our main use for the ProcessGold solution.

We use the UiPath product in order to reuse processes that we manage better and use the time of our agents more efficiently. When we established a connection with a client by phone, our agents spend a long time talking with the client and are also responsible for doing some back-end tasks. In order to reduce back-end tasks, we use RPA robots to reduce the time you need to spend on follow-up calls. For example, after a second call with the same client, you may need to fill in a form or a CRM entry. If we can simplify this task of filling out a form where we insert all the information automatically the robot saves that time. That is the main idea and the reason we use these robots.

What I like the most about this solution is that it is easy to develop and easy to train everyone how to use it. So, that means you can train more people in a short period of time and the time of training is reduced. That's the main characteristic of this tool that may have put it ahead of other choices for us. 

If I were to talk about the improvements, I think that reducing the cost would be the first thing on my list. The dashboards for statistics would be great if they were more complete and more easy to integrate. If I could also see all the statistics on a mobile phone with a special mobile application and manage all the bots, this would be helpful.

I think that they must continue to integrate more digital intelligence tools in order to increase the capabilities the product provides for the users of their solutions. I know that they provide some of these tools, but they must continue researching and improving them.

We have been using this solution for about one year.

At this moment, the stability is good. 

In some cases, we have developed some unique bots. At points, we needed to increase the number of bots. The scalability is fine. The number of people using the product for development is between three or four people in our company.

The initial set up was straightforward for this solution.

We have an internal team that makes deployments of all the programs and all of the bots.

This product is similar to Automation Anywhere and BluePrism. They are all similar and they are the leaders in the market for RPA at this moment. The ease of use of the UiPath product was attractive.

My advice for others who are looking into this product is that they have to pay attention to integrate the solution completely, taking into account all your needs and the users in your company. I mean this in the sense that you need to integrate all your applications and to know the profile of all the people who will be involved. You need to know the team you will work with and be able to unify responsibilities for the bots and the people. I think that's the most important thing to know.

On a scale from one to ten where one is the worst and ten is the best, I would rate UiPath a nine. My opinion is that it is a good tool in order to automate all the processes in our contact center. It works to reduce the time for every phone call and makes us more productive for every phone call. 

The solutions or test cases where we have used UiPath are:

1. Formatting different types of files (.csv, .dat, and .xls) to .txt
2. Reconciling data between different applications
3. The direct-debit application process

We deployed the solution inside a virtual machine in Cloud.

The organizations where we have implemented the UiPath solution have seen reduction and savings in time and FTEs. Processors were able to focus on other tasks and have the robot work on mundane and repetitive tasks.

The most recent organization is happy with the output and is planning to have other processes automated.

The most valuable features of UiPath are the drag and drop activities.

Since UiPath offers eLearning it makes it useful for developers to learn the basic activities used in automating processes.

UiPath also offers documentation and forums that help developers during debugging.

The product should be made more friendly to non-programming users, as some functions require a background in VB.NET.

UiPath should also add activities for the Excel application like formatting Excel columns and rows.

We have been using UiPath for ten months.

The workflow was able to handle the exceptions gracefully. The solution followed the ReFrameWork template of UiPath.

The solution is scalable as we are able to reuse the workflow.

We have not reached out to customer service during the implementation.

From the start, we used UiPath in automating processes.

Installation of Studio is straightforward but the Orchestrator, we don't have visibility as the client's IT team performed the installation.

The implementation was performed by the in-house team.

We don't have visibility on the ROI, just feedback from the client to say they have seen reduction and savings in time and FTEs.

We did not evaluate other options prior to implementing UiPath. It was decided and chosen by the organization and recommended by the Business Analyst.

We have created a workflow that is dynamic and reusable.

Overall, UiPath Studio is easy to use and navigate.

We use UiPath for building business cases for customers and internally building RPA competency within my department. Our organization is just starting to implement RPA. As a business consultant, UiPath is our chosen solution for RPA implementation. 

UiPath has made it very easy to create business cases to showcase to executives the functionality and benefits of RPA. UiPath was instrumental in my initial business case, as they came in and executed the proof of concept. That was a huge help and my customer was very pleased.

I find the community most valuable as it allows you to find your solutions and people to help you.

I like being able to save components to reuse for other processes and not having to start from scratch each time.

I appreciate the simplicity of the interface as I am learning to be a developer.

I would say a better layout or interface between the Studio and Orchestrator tools would be nice.

I have been using UiPath for five months.

We did not use another solution prior to UiPath.

I'd advise others to consider sharing the costs after ensuring they understand their expectations for utilizing the capacity of the robots. Share the cost if you forecast not utilizing the entire capacity.

We did not evaluate other options before choosing UiPath.

There is already a new release and I am pleased so far. I think UiPath has done a great job making resources and tools available as well as providing opportunities for learning directly from their company and in the same quality as their employees.

My primary use case is data scraping and entry for an insurance firm.

This solution has gives us shortened customer service time. It is easy to use and a lively community is always ready to help resolve an issue.

The most valuable features are PDF, Excel automation, and web scraping.

The Try-Catch feature is awesome.

The emailing and integration with self-service BI systems are areas that need improvement.

I have been using UiPath for eight months.