UiPath Platform Reviews

We primarily assist clients in deploying UiPath within Finance/Accounting and Internal Audit but have also realized the benefits of deploying it within our accounting function to assist with expense reporting and invoice processing.

We have also successfully complemented our technology solutions practice, which deploys ERP systems such as Workday and Coupa, where we have built some specific automations to accelerate deployment and assist with normal processing.

We have been able to save several hours each month allowing our staff to focus on more value-added efforts. For just downloading expense reports, a staff accountant can save between four and five hours each month. A lot of the prep work needed to send out invoices to clients is now being completed through automation.  

The most valuable features are the flexibility of the tool, ease of use, and training. We spend more time documenting the process and exceptions, wherein the build component doesn't take too long. Our consultants have been able to go through the training videos and pick up the ability to build their own automations.  

I would like more incorporation of Artificial Intelligence (AI) features to allow for intelligent character recognition which can account for different formats and unstructured data. Specifically, the ability to not have to create templates for various formats to account for variation and rather intelligently extract key data regardless. There are some AI-like features in beta, but we are very interested in deploying now. 

We have been using UiPath over two years.

If built and deployed correctly, the solution is very stable.

The scalability is great! There are several use cases already and an endless possibility of areas where UiPath/RPA can be leveraged. 

I haven't had to interact with technical support, as of yet.

We did not use another solution prior to this one.

The initial setup is straightforward, both from interaction with systems and security. 

We deployed this solution in-house.

We have been able to avoid hiring more staff accountants, so more cost avoidance.

Plan for the future! Don't just focus on trying to buy a license to meet your current need, but look to have the right infrastructure in place to help you scale. The investment is relatively small compared to the potential in qualitative and quantitative benefits that can be achieved.

We do have past experience, but when it came to deploying in our internal operations team, we focused on UiPath. We have found UiPath to be the most flexible to deploy.

We are excited to see the new game-changing features with UiPath!

Our primary use of this solution, as a company, was to eliminate or at least simplify and reduce the number of boring, repetitive administrative tasks that take our precious time.

We are a business consulting company and lots of clients try to contact us on multiple channels that we are available on. Our company, in partnership with UiPath, implemented an unattended robot that saves our time and energy. We call it our colleague that works independently, full time and helps us without requiring emotional support.

As employees, we no longer have to waste a significant period of time each day by copying data from one part to another. Instead of that, we can focus on more important things like customer satisfaction, consulting our partners, delivering business plans, etc.

This product improved our employee satisfaction rate, improved the sales department performance in general, and created a gap in the marketing department that can be covered by more complex projects like website updates, social networking with customers, etc.

I found the UiPath Academy very valuable and it has helped us to understand the product we are working with. I attended the course and I am about to complete more courses so that I can benefit from this brilliant opportunity. It is free for everyone who is interested.

UiPath Community Forum and UI Connect are free and can be accessed by anyone as well. There, I could find all of the information that I needed. The most interesting part was accessing UiPath Studio, where you can try to improve your technical skills and try building a robot.

The platform that shows the reports and errors is not too transparent. I experienced it at my workplace when showing the reports, where the platform looks unfriendly and it is not very transparent, especially compared to the other features of the product.

The monitoring period should be shortened as soon as possible, as most companies won't have one to two months available to implement and test the RPA. People want results instantly when talking about an investment.

I would also like fewer errors, please.

I have been using UiPath for between four and five months in the company I work for.

Technical support has been responsive and helpful. 

This is my first experience with RPA software.

The initial setup was as transparent as it could be.

We implemented through a vendor team and they were pure experts.

This solution is worth the investment.

We did not evaluate other options before choosing UiPath.

We are a company that provides technical services and this is one of the solutions that we implement for our clients. One of our use cases is to help automate simple processes for banks.

In all of our processes, the time to complete them is still improving. We are always trying to minimize the time that each one takes. Our system automatically compares the performance between the robot processors and the manual processors.

UiPath is easy for the clients to use. We have an Excel file that contains the parameters and this is used to start their applications.

I would like to see some artificial intelligence for UiPath that would help us with OCR and other things like computer vision. AI would be helpful for us to implement those kinds of solutions.

We have been using UiPath for a year or two.

We have used the Community Edition and the Enterprise Edition, and we have not had any problems with stability.

Technical support for UiPath is great. When we look for something, we usually find it on their website. They also get back to us rapidly and provide responses to every request, even when we contact them by email.

Deploying a process that is simple or of medium complexity takes between one and two months.

This solution is not cheap but the price is worth it because by following the documentation and using the support, you get good robotic processes that are stable. Overall, we are satisfied with the pricing.

Overall, I would recommend UiPath. My advice for anybody who is considering this solution is to look at their website because it is very helpful and it can help them to make a decision about implementing it or not.

I would rate this solution an eight out of ten.

We have a system to create a multiple orders to perform automation testing. Here, UiPath helps us to create a bunch of orders without the hassle of creating a separate automation suite for this need.

When creating orders manually became a tough job for the user then it needed a benchmark for us to resolve this kind of situation to make teams more agile at work. This motivated us to find a solution to counter this problem in our organization. Definitely, it has helped to make us more agile. 

UiPath has helped us to achieve our goal as we are able to do what we intended to with automation. We are now dependent on UiPath to create the orders instead of having to do this manually. Earlier, this used to happen in a very traditional way and it was time-consuming, but UiPath has helped to perform this task with lightning speed. Now, we have more focus on implementing other things smoothly. 

Scraping data from the application using OCR and other text validation features is amazing in UiPath. These have helped us to create a reliable solution for our needs.

UiPath support needs to be a bit quicker than it is currently. They need to be very quick when they see a customer is struggling with something and taking the step to contact support.

The UiPath team needs to put some effort into improving the support section online. They should also improve the UiPath community forum so that beginners can receive help with activities that they require. 

I have been using UiPath for the past eight months.

Stability is a part where I would definitely rate UiPath a five out of five. It is really the best among all RPA products in this regard. 

We have a small flow that we have automated, but I feel UiPath will not let us down if we increase the capacity.

This is a part where I really think that UiPath needs improvement. They need to take up the issues from customers very quickly and resolve them on the highest priority.

We had not used any other RPA solution before UiPath.

This solution is very easy to set up. There is a bit of a hassle if support is expected from the UiPath team.

We have implemented using our internal team.

Significant manual efforts put into tasks have been reduced and a good amount of time is being saved. Overall, our time savings results in ROI.

The setup cost is minimal as far as other options are considered. 

We did indeed evaluate other options before choosing UiPath. We thought to use Automation Anywhere for our RPA needs but after doing some research, we chose UiPath.

During the evaluation process, we found significant failures when performing tests on exactly the same tasks.

UiPath is the most amazing RPA solution available in the market. Certainly, this gets plus points when it comes to feature versus cost ratio. Therefore, I would highly recommend UiPath because it comes with more stability and reliability than other solutions.

There are some features like different types of recorders. For example, Citrix and desktop are the variants we have in UiPath to solve our problems.

Other than the issues with technical support, I think that UiPath is a complete package for automating solutions in a rapid and fast environment.

I started using UiPath version 2017.1 and currently, I am using 2018.4.6.

We had a requirement of fetching emails, which are basically requests from clients filled on our website form. We read those emails and process the data filled by the user in the form. There are different forms like a request to provide reports, a request to add or delete a user, etc.

After reading these emails, the bot has to take the necessary action on our Primary CRM application. Depending on the request type, the bot will navigate to the necessary module in the application and perform the request as defined in the email request. 

Earlier, we had a team of around 20 people working in one shift to handle these requests. We were able to scale back on 15 of these team members and utilize them for other work in the organization.

Five people are still required to process exceptions that the bots are not able to process due to multiple reasons. Additionally, the UiPath bots helped process the requests for the entire day, compared to the processing happening only during business hours. 

We were also able to reduce the time taken to process each request from approximately ten minutes to two minutes.

There are many RPA tools available in the market.

The most valuable feature that UiPath has is the ability to be able to use .NET functions. Basically, all of the data manipulation functions and classes available in .NET are accessible in UiPath and this makes it easier to cast data and use it correctly. 

Apart from this, the Queue is one of the best things that other tools do not have. This enables us to have work items queued and then run multiple bots to pick up items and work on them simultaneously.  

As more and more organization units are trying to use RPA, there might be a need to have separation of data within multiple tenants or organizational units. Not only on the front-end but also the ability to have a separate database for each Tenant. This will leave no room for the enterprise security team to raise questions on data separation. 

I feel that a Host Admin, being a master Admin, should be somehow able to login to different tenants. 

I have been using UiPath for the past two years.

UiPath is quite a stable product. I haven't seen many issues and I rarely had to contact the support team for reporting issues.

UiPath is completely scalable. Right from giving you an option to segregate processes between different organizational units to expanding to multiple robots.

Customer Service is prompt and the technical support team is highly efficient and knowledgeable.

We used Automation Anywhere earlier, which is a more user-friendly and less complex RPA tool compared to UiPath. We finally had to switch due to certain capabilities that were restrictive in AA. Stability was also a factor.

I think the setup cost is quite nominal, but the licensing might be on a higher side when compared to Automation Anywhere. However, we should not forget about the features and flexibility which UiPath has.

We did not evaluate any other options. We moved from Automation Anywhere to UiPath.

I think that for the most part, this product has all of the required features.

We use robotic process automation to automate the business process of the company.

We are using the Oracle JD Edwards. We have automated the HR process for the payroll and payslips.

We used UiPath for the scanning of attachments and uploading/attaching them in the Oracle system automatically. Previously, we used to take a day or two in doing so. Most of the daily human errors are minimized.

We used this for automated internal requests including automatic reconciliation instead of several clicks from the user and automatic correction of the master records or any change required.

It has improved the work process of a task that used to take two days and is now done during the breaks of the employees. This means employees can do other tasks.

It has improved the time it takes to do the bank reconciliation from the system. It now matches the value based on the common transaction number and the reconciliation is done.

Secondly, the attachment of documents to the invoice, which is sometimes missed, is a very basic process to do. It used to take a lot of time, so instead, employees can now do productive work rather than attaching the PDF file to the transactions.

The most valuable features are the UiPath studio tools with the recording feature to capture the navigation of the process on the screen.

The Excel data, which takes a lot of time to upload in software like Oracle and SAP, can be done through the screen instead of the back end.

I personally use the features of uploading the massive records from the front end through the UiPath studio instead of uploading them through the interface table, which sometimes gives an error resulting in having to troubleshoot and check the logs of the application. It has benefits of its own but sometimes in such cases, UiPath is very handy.

It's a very powerful tool but it can still be improved in many ways. In most cases, the results from the software are the same and not variable. This means that we have to define the variable by editing the flow chart. This case happens when we are recording the navigation from the web. Moreover, sometimes there are lots of screens in the process and decision making is required.

I believe in the future this process will be handled by the click of a button or automated in a better way, with minimum human intervention.

I have almost one year of hands-on experience with the product.

UiPath studio and orchestrator are pretty stable unless some human intervention is required within the process workflow.You might face hang or freeze but very minimal.

It can be case to case for the system you are using while i did install it i faced.

The scalability is fantastic.

The customer support is amazing.

We did not have such a process in place before this.

Coming from an ERP background, I did not find the initial setup to be very complicated.

The configuration is easy to do.

We implemented this solution using our in-house team.

We have not calculated ROI to this point.

UiPath is not very pricey. If you purchase an Orchestrator then it's pricey but you receive the benefit that it runs many processes simultaneously.

I did not evaluate other options before choosing UiPath.

I can't wait to have automation with every human in portable devices. It will automate not just the business process but daily life activities.

My primary use case of this solution is automation. Where there are tedious tasks, we use the automation in those areas or sectors. I am a trainer and learner. It also helps others because it does not involve much coding.

UiPath was recently implemented and we have started migrating to this technology. From my perspective, it's useful for solving any repetitive tasks in any field.

The features that are most valuable are Excel Automation, Web Automation, Web Scrapping, and CV Automation. We had small tasks so we used these types of automation. As a trainer, these automation types are useful.

I would like to see improvements made in OCR, Captcha Automation, and PDF extraction. There should be a clearer way of performing web scraping, such that it is simpler to do.

Overall, more add-on features would improve UiPath.

I have been using UiPath for four months.

I'm working at a computer software company, where we're bringing digital transformation using UiPath. All rule-based and mundane tasks are identified and automated using RPA. We have about 25 bots in production now. Data processing, file handling, email automation, and related activities are running in production.

The most valuable features are the ability to interact with almost all applications in Windows, ease of programming, excellent forum support for developers, free academy training, Orchestrator capabilities for BOT handling, and Citrix-supporting features during development.

Robotic process automation should mold and grow into intelligent process automation where a BOT can handle more than just robotic and simple tasks. I'm sure UiPath is working towards it.

A self-coding robot can be a very useful tool in the future.  

We have been using UiPath for three years.

The ROI was quick and measurable. The employee's productive hours increased and they were able to handle more transactions and focused on better quality work that needs human intelligence. Some processes were developed in human-BOT collaboration as partial automation.

The R&D focus of UiPath is really impressive.