Veeam Cloud Connect [EOL] Reviews

I mainly use Cloud Connect as a cloud backup repository.

Cloud Connect's best features are its simplicity, flexibility, and constantly-expanding options.

I've been using Cloud Connect for about four years.

We encountered some issues with stability at the beginning, but these were fixed after some upgrades, and it's now a stable product.

Cloud Connect is scalable.

Veaam's technical support is quite efficient, though it depends on the nature of the ticket - they're better with low-priority and urgent tickets.

Positive

The initial setup is simple and takes a maximum of two days.

We used an in-house team.

Cloud Connect is the perfect solution, and I would rate it ten out of ten.

We use Veeam Cloud Connect to store our data.

We were looking for a cloud solution and found a provider in Toronto, Canada who offered Veeam Cloud Connect and was able to store all our data. However, the service provided was not very satisfactory.

We made the decision to switch to Acronis about a month and a half ago after seeing their accreditation. We are in the process of migrating everything from our previous provider to Acronis.

In my opinion, the console or dashboard is the most valuable feature of this solution. It allowed us to easily monitor that all backups were taken during the night, and the interface was user-friendly and visually pleasing.

While the console was the most valuable feature of the solution, we were disappointed with the overall feature set.

While the solution is generally satisfactory, we encountered difficulties when attempting to seek assistance for issues we faced. Getting the necessary help proved to be quite challenging.

The after-sales service is not ideal for French-speaking customers like us in Quebec. Unfortunately, there is no local support available for us. 

We are now able to work on more security-related tasks with Acronis, as they offer features such as antivirus, DLP, and various cybersecurity options. This is a significant improvement compared to our previous solution with Veeam Cloud Connect, where we were lacking such features. It also allows us to offer a wider range of security options to our customers.

We have been working with Veeam Cloud Connect for two years.

We are working with the latest version.

I would rate the stability an eight out of ten.

I would rate the scalability of Veeam Cloud Connect a six out of ten.

The administrative support team is located in Atlanta, and they have plenty of bilingual staff who can interact with us in French and English, which is helpful. However, we still encounter some issues that require technical assistance, and it can be challenging to get the help we need.

However, when it comes to support, we've experienced some challenges due to the lack of French-speaking staff in the local branch. Most of my staff don't speak English, which makes it difficult for them to get the assistance they need.

I would rate the technical support a five out of ten.

The initial setup was simple.

We did see a return on investment. Over the past year and a half to two years, we generated a significant amount of revenue from the solutions we sold.

The pricing of Veeam Cloud Connect is good.

The reason for our change in solution was not because of pricing, as there was nothing to complain about in terms of pricing. 

Although I will have to pay slightly more with Acronis, I am confident that I will get more value for the money spent.

We have just started using Acronis.

The product itself is decent, but the support leaves something to be desired, especially for those who don't speak English at all. For instance, if someone only speaks Spanish or French, they may encounter difficulties receiving adequate support. While I'm confident that English-speaking users receive good support, that's not the case for French-speaking users like us in North America.

I would rate Veeam Cloud Connect a seven out of ten.

We propose Veeam Cloud Connect to customers who have data centers with servers that have VDR. Additionally, some clients use the solution for backups of Microsoft Windows and Linux systems.

The most valuable feature of Veeam Cloud Connect is the server backups, such as the Microsoft Windows server. Additionally, the updates provide useful enterprise functionality.

The solution could improve the stability.

I have been using Veeam Cloud Connect for approximately two years.

We have had some stability issues.

I rate the stability of  Veeam Cloud Connect a seven out of ten.

The scalability of Veeam Cloud Connect is good compared to other similar solutions. The compression used is beneficial.

We have approximately 200 computers and servers using the solution. We have four people who use the solution.

I rate the scalability of Veeam Cloud Connect an eight out of ten.

The support of Veeam Cloud Connect is not easy at times. Sometimes the support can be quick and sometimes take a while.

I rate the support from Veeam Cloud Connect a nine out of ten.

Positive

The setup of Veeam Cloud Connect is easy. We have to set up many aspects of using the solution, such as servers, management items, and policies. The process we took for the installations starts with preparing a repository, configuring the solution accounts, policies, and connectors, and remotely sending policies for backups.

The installation can take hours to complete, but it can depend on the environment of the customer.

We have had issues when transferring the solution to one of the new instances.

I rate the initial setup of Veeam Cloud Connect an eight out of ten.

The price of the solution is reasonable because of our good standing with the vendor.

I would recommend users do a POC and follow the documentation for the appropriate sizing and setup for their use case.

I rate Veeam Cloud Connect a ten out of ten.

The solution works well overall and we have not had problems.

We primarily use the solution as a cloud-backed application machine for storage-related tasks. 

The connection to the cloud is very useful for clients.

It offers very good backup capabilities.

You can use it on-premises or on the cloud.

It hasn't given us any issues so far.

It's stable.

The solution can scale.

Technical support is helpful. 

It is very user-friendly.

If a customer has a low budget, Veeam may be too expensive. 

Technical support could always be faster. 

We've been using the solution for ten or more years. 

The stability is fabulous. I'd rate the stability eight out of ten. It is reliable. There are no bugs or glitches. It is issue-free. It does not crash or freeze. 

The solution scales well. I'd rate scalability eight out of ten.

We use the product as an enterprise solution. 

The support has been solid. It might take a few days to get a resolution. It could take time, yet it is still good. 

Positive

The initial setup is very straightforward. It is easy. There are no great difficulties when setting up the solution. Even the configuration is simple. 

The deployment itself takes only a couple of days. 

It only takes one person to install it. You do not need a big team. We had an engineer manage it. 

The product does not require any maintenance. 

The solution is pretty expensive. We are looking for something that would be a bit less.

I'd rate the pricing five out of ten in terms of affordability.

I can't speak to the exact pricing. We do pay for it annually. Our accounting department handles the billing. 

We have been evaluating other solutions. We're looking for something less expensive. 

We are a Veeam partner.

This is a good product that is easy to use. I'd recommend the solution. This is the number one solution for backups.

I'd rate the solution ten out of ten.

The company I was with at the time was a service provider that handles the backups of customers via Veeam Cloud Connect.

As my company was a service provider, Veeam Cloud Connect provided another layer of data protection for customers. The solution provided another copy of customer data in the cloud. It was the service my company provided. Veeam Cloud Connect also has a lot of features, such as being able to send additional copies from the cloud to tape, so it was able to improve the company I was in.

The most valuable quality of Veeam Cloud Connect is its reliability.

Some of the features I'd like added to the solution would be coming up in version 12, so the only area for improvement I saw in Veeam Cloud Connect was the need to have more support for object storage.

I've been using Veeam Cloud Connect for about five years now.

Veeam Cloud Connect is a very stable solution.

Veeam Cloud Connect is a scalable solution.

On a scale of one to five, my rating for the technical support team of Veeam Cloud Connect is five.

The basic configuration for Veeam Cloud Connect was pretty straight forward.

How long the deployment for the solution takes would be a difficult question to answer because my company was a service provider, so it all depended on which tenant you're working with, plus the requirements.

We implemented Veeam Cloud Connect ourselves because we were the service provider.

I personally saw a return on investment from Veeam Cloud Connect.

I'm not aware of the licensing costs or pricing information for Veeam Cloud Connect.

I didn't personally evaluate other solutions before using Veeam Cloud Connect, and I don't have information on whether my company evaluated other solutions before utilizing Veeam Cloud Connect.

I'm a Cloud Solutions Architect, and I use Veeam products.

I use Veeam Cloud Connect as a base solution, but I also use the whole Veeam suite, so I use Veeam ONE and Veeam Backup & Replication as well. Additionally, I also use SaaS offerings such as Veeam for Microsoft 365 and one of the cloud offerings, Veeam for Azure.

I'm using version 11A, which is the latest version of Veeam Cloud Connect, but when version 12 comes out, I would be testing that new version as well.

My company was a service provider to many, many customers, so a lot of people use Veeam Cloud Connect. Two to three people handled the maintenance of the solution. Veeam Cloud Connect is used extensively, and there's a plan to increase its usage in the future.

My advice to others looking into implementing Veeam Cloud Connect is that it's a good solution. It does what it's supposed to do, and it's very reliable. Veeam Cloud Connect is very mature, technology-wise.

My rating for Veeam Cloud Connect as a product, in general, is nine out of ten.

Our primary use case is backing up data and files. Veeam backs up what you want to back up, and you get a usable copy.

The most valuable feature is the snapshot capability. 

The problems that we've seen in the past are related to integration.

The dashboard could be more intuitive.

The way that it recovers could be improved. As it is now, we have two products. There is one for backup and one for DR recovery. Veeam is normally the end-of-day backup, so you have got a recovery point objective you need to hit. However, with a product like Zerto, when you take snapshots, you're talking about seconds rather than minutes or hours. If Veeam could integrate a recovery of the service option in their backup and have everything on the one platform, that would be perfect.

I have been working with Veeam Cloud Connect for the last couple of years.

We've found Veeam to be very stable.

It is difficult for me to comment on scalability because we're quite a small jurisdiction, so we're not backing up petabytes. We operate at the gigabyte and terabyte levels. From our point of view, it's perfectly scaled. However, if you're in a larger infrastructure environment, I don't know how well it will work.

I have never interacted with technical support.

I have worked with other products and found that some of them say it worked, but when you actually need to go in and do a restore to bring it back into play, it's not what you're expecting it to be. With Veeam, you get a useable copy when you restore a backup.

We also use Zerto, although it is our disaster recovery solution.

The initial setup tends to be reasonably straightforward. However, it could be easier.

It's not the cheapest solution on the market but it's reliable, so we find it cost-effective. The old adage, "You get what you pay for", is definitely relevant regarding a backup solution. Essentially, it's not the cheaper but it's the most cost-effective and economical.

For backup tasks, this is absolutely a product that I recommend.

I would rate this solution a seven out of ten.

I am a research consultant and my organization provides various solutions to the market. I work with a variety of solutions, although currently, Veeam is one of the ones that I am focused on.

Basically, we get a lot of inquiries, whether it be from our partners or from end-users. They would like to backup their Office 365. They would like to inquire about how to do so and what are the prerequisites, what exactly is required. Generally speaking, the biggest concern is how much storage is needed to store backups.

Every company has a different backup policy, different RPOs, different retension policies. We help them in determining how much storage they're going to need. That's basically it. That's how we deal with it.

The most valuable is that basically a lot of customers have the misconception that when they host their data on the Cloud, the Cloud providers actually protect the data. Meanwhile, Cloud Providers are generally responsible for the availability of the service. The data is always the responsibility of whoever owns it. Nobody can ensure the data can always be there. So there's a lot of news cases that happened. Sometimes, people lose data on Office 365. For example, some emails get deleted and they seek the attention of Office 365. On average, it has been discovered that it takes about 140 days for a user to discover the email was deleted.

You never know. Employees become disgruntled all of the sudden. There are also hardware attacks on Office 365, even though there is cybersecurity on Microsoft. Nothing is bulletproof in the cybersecurity industry. So, it's always good to have a second copy of your data.

A really good feature is backing up the emails of the company. It also offers an easy ability to restore from the Cloud.

The other really amazing part that it doesn't just stop at Office 365. For example, some people have hybrid setups. They have non-private Exchange email software and then they have a hybrid with Office 365. It is useful for that use case because it can back up both of them at the same time.

With the Veeam Backup application, you have really good compression and deduplication ratios, which means you can save lots of space on your backup storage. With Veeam for Office 365 and companies that require long-term retention, they often complain about the capacity storage it might take. There's no deduplication on that level. Basically, a huge amount of storage capacity can be required in certain cases.

The general feedback I get from the market is that there is no deduplication.

Basically, I'd love to see, I'm not sure technically if it's possible to do deduplicate Office 365 documents. Or, what I'd like to see is make a page for support so that you are able to back up to tapes. Usually, I'm a company and I have a long retention plan, and I backup on disk space storage, it's going to cost me a fortune. Meanwhile, if I preserve a short-term retention plan, like backup, if I need to have backups for three years for example, and I'll need huge amounts of storage. Now, storage can be expensive or it can be cheap. This base storage is useful for short time retention. For example, keep it for one month, and then you can archive it on tape for the rest of the year. In a situation where a company needs to restore from long term retention, tape storage is really inexpensive.

So I'd like to see the Veeam Backup to tapes, support Cloud Object Storage, now the new trend for archiving data is not just on tapes and data deduplication appliances, this is considered really old technology. Deduplication appliances are only fit for enterprise customers because they can be expensive, but they save lots of data.

So the only real need for it is in enterprise but some small companies, they'd like to archive their data long-term. They find financial challenges to do so. So nowadays they look to this new Cloud Object Storage with Cloud providers like Azure Blob Storage or Amazon s3 or IBM, they have their own object storage. So that can really be useful for archival. So, basically supporting archive peer for the Veeam Backup for Office 365. Archive peer storage, whether it be the deduplication or Cloud Object Storage or tapes.

It's probably on the way. When you look at Veeam Backup and Replication and how long they have come through the way, probably it's on the way there. There are programs to do all that I have said to you if the client is also using Veeam Backup with Replication. Because you can basically install Veeam Backup for Office 365 with a VM and just back it up using the Veeam Backup with Replication, then you can get the use of the deduplication then you can archive to the Cloud by a virtual machine. There are workarounds, too.

We have been using this product for about one year.

To be honest, it's pretty stable. It's the third major release for it. It is showing lots of improvements. Not any issues of instability with the product at all, whether it be with backing-up or restoring.

The good part about them is that they make modular solutions, so, basically, you can install Veeam Backup for Office 365, and Veeam Backup and Verification in one single server, or all in one installation, and roll it out.

There's a lot of companies that use this solution and they range from 15 users to companies that have 5,000 users.

Generally speaking about Veeam, as a vendor, from a technical support perspective, I've really enjoyed the fact that they have a really high response rate. You can just open a support ticket, and just call them on the phone and you refer to the ticket number. Then, you just have a remote engineer who also engages in technical support. They are very supportive in general, I love the support there.

I enjoy it, Veeam's support. I enjoy it a lot because it helps me a lot when I am with a client, and an issue presents, and I'm not able to resolve it. I open a support ticket and call the toll free number, and have an engineer engage with me within five minutes, which is amazing for my establishment.

We did not use another solution prior to this one.

To be honest, it's easy as downloading the file and installing it. Then, just simply add the administrative accounts for Office 365. Having internet access is required, of course. It's really an easy task and it's literally just next, next, next.

So, from an ease of use perspective, it's really good. It's just that when enterprise companies come to deploy it, they might face a bit of a challenge. Specifically, when it comes to internet bandwidth. When organizations have, for example, 5,000 users or huge mailboxes, then it is a problem if there are bandwidth restrictions. Here in Saudi Arabia, bandwidth is a huge restriction. It's really expensive to have a corporate internet in Saudi Arabia. So, it can be a challenge when backing up these environments under restricted bandwidths. It's not a restriction from the solution. It's just a regional restriction. Other markets can enjoy the privilege of backing up with any issues related to bandwidth.

It's also deployable on the Cloud. That's an option, although over here in the region, some government entities don't allow that.

We recently did a PoC that I will use as an example. We were backing up a physical server using the other product and it took us about half an hour. During that half an hour, I downloaded Veeam Backup 365 Office 365 from the website. I joined the client's Office 365 account. Downloaded and installed Veeam Backup for Office 365. Then I asked for the client to enter his credentials and boom. We were seeing all the mailboxes and we just started to run backups from there.

Backup, of course, because the mailbox was pretty huge it does take some time. Generally, ease of use and configuration is pretty simple. It's easy and straightforward.

So, it's basically a decision criterion for them, to have a solution that's really, really easy to use and manage. It doesn't require more than one person from a backup perspective, because I come from a technical background in this and the best practice is always to have some redundancy on it. You can have two, but you don't really need two people. It's just for the fact that if someone just doesn't show up to work or something goes wrong with backups and this guy is not available, someone else should be there. But purely speaking, it's a one-man job, and he can also share with other IT.

There are other options because Veeam backup for Office 365 is the software, and backing up from the internet, or you can install it on any Windows VM on the cloud as well. There are other options like NetApp, and they have software in the server, in which you don't have to really worry about installing the software onto anything. They'll backup the data for you and keep it, and some clients may not be keen on that with the privacy component. Also, some clients want to have a copy of the data with themselves here.

However, it is also heedless when it comes to infrastructure resources. You don't have to worry about having servers put in place, dedicated for Veeam backup for Office 365, and the storage that you need, and then worry about the bandwidth that you need. These kinds of operational costs as well. Some of that, I've seen and I've heard about the benefit of having the staff offer other backup solutions, but I've never even thought deep into it.

There are some clients kind of do the backup manually as well. It's kind of a tedious job. Maybe when it's a small environment, it can be manageable. But for a big environment, it can be a nightmare.

So, the use basically is for two use cases. It's a combination of three use cases. Compliance, some companies nowadays, compliance standards force them to have a specific backup policy and a specific retention policy, and it's kind of hard to do that manually. Some people just prefer to have a solution that also meets that. That makes it easy. That's compliant. However, some people just want to take their detail. Some people are actually upset about protecting their data being that it's pretty evident.

Just sum it short, the backup server is the granular solution. It's basically responsible for managing the tasks and the jobs and all of the other components. The backup proxy is basically the muscle of the solution. This is what actually is interacting with Office 365 and doing the actual backup, it is coordinating the Veeam backup server to do that.

You either have radically attached storage or you have storage over the network or it's shared, or it might be a sound storage. Regardless, just any storage that is presented to the Windows operating system, you can use it as storage for the Veeam backup. As long as you have internet connectivity, and no firewall is in place, or specifically, the required firewall forced to be open, that is okay. 

Most of the users we deal with are shared. They are behind the entire IT environment. The main pitch from our end is based on the fact that this edition is really easy to use, and we want you to try it and see that. Because nowadays, there's a lot of challenges in the market. Clients don't usually have dedicated IT personnel for everything. They usually share one IT person of all the IT folks, for all the workflows in the IT department.

Honestly speaking, lots of people just look at it from a business point of view. Like, hey, I just have a business need, I just want to backup my Office 365 data. But, they don't take much concern into what that also requires. Generally speaking, from a backup point of view, the biggest concern is how much data, and what the percentage would be, that you'd like to backup, and how much of the capacity of this data.

Also, what are the recovery point objectives, and how frequently do you want to do backups? What kind of retention policy are you trying to achieve, and the shorter the retention policy, the smaller the storage capacity you need, the lower the cost of the solution. But at the same time, some people are tied by their clients and by specific retention policies. So, tell people they need to archive their backups into application appliances, to save on the cost of storage like I do. However, that's not recently possible with Veeam backup for Office 365 yet. Nonetheless, it can be done manually, I believe.

So that's basically it. That's what clients need to be careful of and the really important part is to make sure they have enough storage for what they are trying to achieve as they prepare their backup plan. Then, make sure they have the internet bandwidth for this. It is always best to have the ability to channel for this. Backups have to be properly sized, then they should be good to go. They should be worrying about the details part, the sizing, design, and the solution to fit their needs. Other than that, so long as that process goes well, it is pretty seamless after that.

I would rate this solution an eight out of ten.

Veeam Cloud Connect is an online portal for cloud backups. You set up your Veeam Cloud Connect Server to which other clients connect. Your customers will have access to licensing and to the Veeam Service Provider Console.

The solution needs to be more scalable. There should be no reason to set up Veeam Cloud Connect and have 10 servers in order to have a cloud backup.

The initial setup could be easier.

I've been working with Veeam Cloud Connect for five years.

It's a stable solution.

Veeam Cloud Connect's technical support is very good.

The initial setup is complex and can be quite a handful. A lot of configuration has to be done, and several man hours need to be spent before you can figure out what is happening. It is not just a single machine that needs to be set up. There's a whole infrastructure behind it that you need to set up, that is, different proxy machines, gateway machines, and SQL machines. The total process took us three months.

The licensing is MSP-based. It is connected to the portal, and you can deploy it to your end users as well.

I would recommend Veeam Cloud Connect and rate it at seven on a scale from one to ten.

We use Veeam Cloud Connect in case we have a fire or something happens to our data it will be safe. We use it on all of our servers.

One of the most valuable features of Veeam Cloud Connect is it does not require the use of an extremely fast internet connection for it to work. The backup process is automated which is great.

I have been using Veeam Cloud Connect for approximately nine months.

I have found the solution to be stable.

Veeam Cloud Connect is scalable.

We have two administrators using this solution in my organization. 

We used to use USB hard drives and took them out of the office as our backup plan. It was too cumbersome and we wanted to automate the process. It was not a good idea to have the data laying around.

The deployment of Veeam Cloud Connect is simple, it only took approximately one hour.

I did the installation of the solution myself.

The price of the solution could be cheaper. There are monthly or yearly subscription options available. The annual subscription tends to be cheaper.

My advice is if you have one location and have an on-premise service, it would be best to start using Veeam Cloud Connect.

I rate Veeam Cloud Connect a ten out of ten.

We use it for backup.

I've found flexibility to the most valuable feature. I also like that it's scalable and that the stability is okay.

I think Veeam Cloud Connect could be more stable, scalable, and secure. I think better pricing would be nice too.

We've been testing Veeam Cloud Connect for a few days.

The stability is okay.

It's scalable, but it could be better. Our goal is to have 1000 end users for this solution.

We're very satisfied with the technical support.

We are currently testing it.

We are looking into how we can extend the license of this product.

I would rate Veeam Cloud Connect at eight on a scale from one to ten.