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it_user334560 - PeerSpot reviewer
CIO at a tech services company with 501-1,000 employees
Consultant
it provides us with integration possibilities for different products, e.g. Informix, Oracle, MySQL, VMware, Linux, Unix, and Windows.

What is most valuable?

It offers everything I need from a backup system. I am completely sure that all my data is backed up.

How has it helped my organization?

We now have a reliable backup system. Also, it provides us with great integration possibilities for different products, e.g. Informix, Oracle, MySQL, VMware, Linux, Unix, and Windows. It also helps with deduplication and the backing up of flash systems.

What needs improvement?

Technical support needs to improve, especially with the appliances.

What other advice do I have?

It's the best and most reliable backup system I've used.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user562659 - PeerSpot reviewer
it_user562659Network & Information Security Analyst with 501-1,000 employees
Real User

Agree! Concerning the technical support, I think there have been some improvements since I deployed my first appliance.

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PeerSpot user
Engineer with 51-200 employees
Vendor
Powerfull backup solution, both on unix and windows worlds

What is most valuable?

Stability, easy troubleshooting

For how long have I used the solution?

10 years (discontinuously)

What was my experience with deployment of the solution?

No particular issue when deploying on Unix and windows master servers

What do I think about the stability of the solution?

No

How are customer service and technical support?

Customer Service:

7/10

Technical Support:

7/10

Which solution did I use previously and why did I switch?

I used alternatively networker, TSM and Netbackup

How was the initial setup?

Straightforward, both on Solaris, Linux, and windows servers. Easy client installation (local or remote)

Which other solutions did I evaluate?

On the various missions i was able to use netbackup, the solution was installed, I participated to different upgrades and migrations.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user87930 - PeerSpot reviewer
it_user87930Data Center Expert at a tech company with 10,001+ employees
Top 20MSP

The straightforward answers in this post are helpful.

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September 2025
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it_user159876 - PeerSpot reviewer
Sr. Tech Lead with 5,001-10,000 employees
Vendor
Netbackup is useful for providing dedicated backup services but troubleshoot feature could be improved.

What is most valuable?

Easily integrated with Claude

How has it helped my organization?

Netbackup is useful for providing dedicated backup services.

What needs improvement?

From a technical point of view, all EMC products have to improve the troubleshoot feature like, log should be in human readable format.

For how long have I used the solution?

Past 5 to 6 years.

What was my experience with deployment of the solution?

Easy to deploy.

What do I think about the stability of the solution?

Wrong integration is always the

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

Customer Service:

4.5/5

Technical Support:

4/5

Which solution did I use previously and why did I switch?

I used Sympana commvault and CA arc serve. Both the products are good for small organisations but not up to the mark for enterprise level.

What about the implementation team?

Through vendor team; try to just know how to fix the hardware and plug the networker cable. Rest of the things we had to do remotely.

Which other solutions did I evaluate?

For enterprise level backup solution – No.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer957039 - PeerSpot reviewer
Systems Administrator at a logistics company with 51-200 employees
Real User
Secure, reliable, and has good support
Pros and Cons
  • "We believe that everything Veritas NetBackup offers, including backups, snapshots, deduplication, and replication, is valuable."
  • "System administrators would be more efficient in NetBackup if the number of tools and command lines was reduced."

What is our primary use case?

We use Veritas NetBackup, to back up everything, especially the IT platforms and infrastructures.

How has it helped my organization?

Veritas NetBackup has assisted our company in securing data, protecting data, and protecting our business.

What is most valuable?

We believe that everything Veritas NetBackup offers, including backups, snapshots, deduplication, and replication, is valuable.

What needs improvement?

System administrators would be more efficient in NetBackup if the number of tools and command lines was reduced.

For how long have I used the solution?

I have been using Veritas NetBackup for more than 15 years.

What do I think about the stability of the solution?

Veritas NetBackup is a stable product.

What do I think about the scalability of the solution?

You can say that it is scalable.

How are customer service and support?

Technical support is great.

How was the initial setup?

In my opinion, I would say the initial setup is a complex process.

We require a specialized team to maintain this solution.

What about the implementation team?

For the time being, we are handling or managing the backup solution on our own, but we may need assistance from support to resolve issues with the backup.

What's my experience with pricing, setup cost, and licensing?

It is an expensive solution. It's expensive because it provides many features and options.

What other advice do I have?

In my opinion, it is the best backup solution available. I would rate Veritas NetBackup a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Azleen Ismail - PeerSpot reviewer
Presales Consultant at Progenet Innovations Sdn Bhd
Reseller
Top 5
Fully integrates with the other products
Pros and Cons
  • "The tool provides recovery. The support for their legacy software is very good."

    How has it helped my organization?

    The tool fully integrates with the other products.

    What is most valuable?

    The tool provides recovery. The support for their legacy software is very good.

    What needs improvement?

    The pricing could be improved.

    For how long have I used the solution?

    I have been using Veritas NetBackup for five years.

    What do I think about the stability of the solution?

    The product is stable.

    What do I think about the scalability of the solution?

    The tool is easy to scale.

    How are customer service and support?

    We need to wait until the other support center is open. We have to stay outside the working hours to get a support.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is straightforward and requires two engineers to support it. 

    What was our ROI?

    We have achieved 60% ROI.

    What other advice do I have?

    One should find a stable backup solution within budget.

    Overall, I rate the solution a seven or eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
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    Backup and Recovery
    Buyer's Guide
    Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.