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reviewer1295913 - PeerSpot reviewer
Senior Infrastructure Consultant at a insurance company with 10,001+ employees
Real User
User friendly with great features, but very expensive
Pros and Cons
  • "The solution offers a lot of really great features that organizations can utilize and take advantage of."
  • "The only pain point we have with this solution is the cost. It's very expensive. In fact, it's so expensive we are looking for other platforms. We want to move away from it in order to save our organization costs."

What is most valuable?

Overall, the solution is great. We have no complaints in terms of the quality it provides.

We have been using Veritas NetBackup in our environment for the past 10 years. Although the features don't change much, it's extremely user friendly for us. We have widely deployed the solution as our sole backup solution for the past few years.

The solution offers a lot of really great features that organizations can utilize and take advantage of.

What needs improvement?

The only pain point we have with this solution is the cost. It's very expensive. In fact, it's so expensive we are looking for other platforms. We want to move away from it in order to save our organization costs.

For how long have I used the solution?

We've been using the solution for ten years. It's been about a decade since we first started using the solution.

What do I think about the scalability of the solution?

We are growing, and, at the same time, we are also doing some sort of consolidation in Singapore. Due to the fact that we are growing at a very rapid speed, we are looking at other products in the market that can deal with the big amount of data that we are going to back up and we're focusing on those that can do the work very efficiently.

Buyer's Guide
Veritas NetBackup
July 2025
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
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How are customer service and support?

I have contacted technical support in the past. Actually, in fact, I am very close to the account and product team operators in Singapore. They're great. They've been very supportive. We've quite satisfied with the level of service provided.

How was the initial setup?

The initial setup is quite straightforward. The solution itself is very user friendly, so we didn't find the implementation very complex.

Deployment took about half a day of work.

Which other solutions did I evaluate?

Currently, we're evaluating Cohesity. It is a new solution that we are starting to assess. We're looking at whether it's the right solution to replace our existing NetBackup.

Right now, our entire organization is a NetBackup supporter. However, we also understand that the cost of the backup is actually extremely high. We are actually looking at some sort of alternative at this point.

What other advice do I have?

We're a NetBackup customer and we have a close partnership with Veritas. We don't provide any services to clients. We just happen to use it.

The product itself is great, however, the pricing is very high compared to the competition. 

Veritas has been quite well known in the market for some time now. They have a lot of features as well. However, at the end of the day, it's always the cost that we have to consider.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1289646 - PeerSpot reviewer
Senior DBA Sql Server, Oracle at a aerospace/defense firm with 10,001+ employees
Real User
Trouble-free backup and restore, but the pricing and performance should be improved
Pros and Cons
  • "The most valuable feature is the trouble-free operation, as we have not had many problems with it."
  • "The speed of restoring data could be improved."

What is our primary use case?

This is our default backup solution for our data and storage.

What is most valuable?

The most valuable feature is the trouble-free operation, as we have not had many problems with it.

What needs improvement?

We are not able to back up our attached drives, which is something that should be improved.

The speed of restoring data could be improved.

The pricing is an area that can be improved. 

How are customer service and technical support?

I have been in touch with technical support and I would say that they are okay. I wouldn't rate them "very bad" or "very good" because I haven't been dissatisfied, yet I haven't seen anything impressive either.

The area for improvement that I can see with support is that they have to have better internal coordination. Multiple people or teams work on the same problem and the coordination on their end could be better.

How was the initial setup?

The team who was working on the initial setup was well aware of what they needed to do, so it was straightforward.

We have two people who do the maintenance.

What about the implementation team?

We had third-party assistance with the deployment and we are satisfied with the experience.

What's my experience with pricing, setup cost, and licensing?

I find the cost of this solution to be high. The licensing is done based on the size of the source. If you have a source size of one terabyte then they will charge for a one terabyte license, although what is actually being stored is much less. This is something that they can improve on.

Which other solutions did I evaluate?

We have been exploring other options that are available in the market. Products like Veeam have similar features, so we will continue our evaluation and consider cost as one of the main factors.

What other advice do I have?

My advice to anybody who is considering Veritas NetBackup is that it's not a bad product and it's good to be prepared. I suggest reviewing the price in advance.

I find it to be not a bad product, but it would be much better with improvements to pricing and performance.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veritas NetBackup
July 2025
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,295 professionals have used our research since 2012.
reviewer1168686 - PeerSpot reviewer
Manager, Infrastructure & Support at a insurance company with 10,001+ employees
Real User
Friendly graphical user interface has made it easy for us to create policies and to do installs
Pros and Cons
  • "Good graphical user interface. It's easy to create policies and to do installs."
  • "Lacks a reporting feature."

What is our primary use case?

Our primary use case is for our databases, servers and VM. We are resellers of this product and I am the manager of infrastructure and support. 

How has it helped my organization?

Backup brings us business continuity. 

What is most valuable?

I like this solution, it's quite easy to use because of the friendly graphical user interface. It's easy to create policies and to do installs.

What needs improvement?

This product doesn't come with a reporting feature which means it has to be installed separately. The outcome is that you don't have good analytical tools or business intelligence reports that you can share with top management. Previously, we were unable to do regular restore of sites, especially with mailbox backup which made things cumbersome. That seems to have been sorted in recent versions. Finally, if you need to change the server, the solution requires retention of the initial domain name. I think this can possibly create security concerns. The solution is also quite costly. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The solution is stable. You can install one version and forget about it.

What do I think about the scalability of the solution?

The solution is scalable. We have one person maintaining it and our users are the IT team, the manager for infrastructure and support and about six people involved in technolgical support. 

How are customer service and technical support?

The last time we used technical support was when we made a version change. They were fine. 

How was the initial setup?

Deployment was completed in less than a week. We used a third party and they were quite good. They took us through the installation, the configuration, and they trained me as well.

What's my experience with pricing, setup cost, and licensing?

I don't have the actual figures at the moment, but this is a costly product. Additional expenses would come in when other devices are integrated to the backup solution in that tape library.

What other advice do I have?

I would recommend this product because of the ease of use, the simple installation and that the solution is on cloud rather than on-prem. It's important to research options and to do fact finding before getting into it. You need to know that this is the solution you're looking for. 

Finally, no matter how well your environment is maintained, or well kept, or how well your disaster recovery plans are in place, at some point you will need a backup solution.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1333929 - PeerSpot reviewer
Customer Solution Architect, IT Outsourcing & Cloud Computing Services at a comms service provider with 10,001+ employees
Real User
Very good VM portal and the CloudCatalyst but needs disaster recovery capabilities
Pros and Cons
  • "The VM portal and the CloudCatalyst are two of the solution's most valuable features."
  • "It would be helpful, in future releases, if the solution could add WORM (Write Once Read Many) support right within the product."

What is our primary use case?

I primarily use the solution to back up my customer's CMs or servers inside all of their data centers.

What is most valuable?

The VM portal and the CloudCatalyst are two of the solution's most valuable features.

What needs improvement?

The interaction of NetBackup with the cloud is not an easy process. You can't choose, for example, data optimization with the cloud. We would like to use CloudCatalyst with AWS and we can't. I don't know how to explain it, but the data file optimization is not usable everywhere. It's not a seamless solution in all instances. We'd like it to be multi-cloud and it's not there yet.

It would be helpful, in future releases, if the solution could add WORM (Write Once Read Many) support right within the product.  

The solution would benefit from the addition of disaster recovery.

For how long have I used the solution?

I've been using the solution for five years now.

What do I think about the stability of the solution?

The stability is quite good. We haven't had issues with the product crashing. There aren't bugs or glitches that affect our work. It's reliable.

What do I think about the scalability of the solution?

We're quite a sizable company. We've got maybe a 1000 operations and maybe 200 people working on projects. The solution is extensively used on a daily basis by our teams.

The solution is very scalable. We've scaled it ourselves within our organization and didn't have any issues. Other companies should feel confident that they can scale as well if they need to.

How are customer service and technical support?

I personally have never contacted technical support, however, our operations teams have. I haven't heard anyone in our organization complain about their service which leads me to believe they've quite good. I would say overall our teams are satisfied with their level of service provided.

Which solution did I use previously and why did I switch?

We previously used Dell EMC's Avamar solution. We decided to switch to Veritas after running into problems on Dell's platform and dealing with large overhead costs to have the solution.

How was the initial setup?

The initial setup is not straightforward. it's quite complex. The process required a lot of engineering and had lots of components that needed to be addressed.

I don't recall the amount of time it took to deploy the solution.

The solution does require maintenance, however, I don't know too much about the process. We're a quite large company. I don't know how many people are working on this solution in total. 

What about the implementation team?

The implementation was handled by us. We are a service provider for our clients. We didn't need an outside consultant or integrator to assist us. We have our own in-house team of engineers that can handle everything.

What's my experience with pricing, setup cost, and licensing?

Compared to other solutions, such as Dell EMC's Avamar, the solution is reasonably priced. 

We've got a simple payment scheme set up where most of the features and the product itself are included in one single cost. It's quite straight forward in terms of pricing.

What other advice do I have?

Since we are a service provider, we have a close relationship with Veritas. We offer services based on their technology and on their product.

I'd advise others considering implementing the solution to first evaluate against use cases. Depending on the use cases, the cost can change quite a lot. Overall, I'd recommend the solution, however. It's quite good and very reliable.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Wesam Qashou - PeerSpot reviewer
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
Real User
Top 5
Good dashboard, reporting, and performance
Pros and Cons
  • "The reporting is very good, with all of the details highlighted and very clear."
  • "This solution would benefit from a more friendly, web-based interface."

What is our primary use case?

We use this solution to back up old books and scriptures. We are working with an old archive that has more than sixty or seventy terabytes, and we put it on tapes.

We are using a tape library as the media, and our deployment is within our private cloud.

How has it helped my organization?

This has helped us manage our company backups. The reporting is very good, with all of the details highlighted and very clear. It has a very good dashboard.

What is most valuable?

The most valuable features of this solution are performance and support.

What needs improvement?

This solution would benefit from a more friendly, web-based interface.

I would like to see better integration with more systems and appliances. Better integrity would also be an improvement. 

We would like to have a unified solution that includes backup-over-disk, as opposed to only backup-over-tape. Currently, we are using more than one solution.

For how long have I used the solution?

We have been using this solution for approximately ten years.

What do I think about the stability of the solution?

This is one of the most stable backup solutions.

What do I think about the scalability of the solution?

The scalability of this solution is very good.

We have more than five thousand employees that are using the PC and connected to the network. However, this solution is limited to one department with more than one hundred employees.

How are customer service and technical support?

We are satisfied with the technical support for this solution.

Which solution did I use previously and why did I switch?

Prior to this solution, we had CA Backup. 

We are currently using two backup solutions. In addition to Veritas NetBackup, we are using Quest, which in turn uses NetVault. Our plan is to unify our solutions.

How was the initial setup?

The initial setup of this solution was straightforward, with no complexity.

What's my experience with pricing, setup cost, and licensing?

We are very satisfied with the price of this solution.

What other advice do I have?

This is a solution that I recommend.

I would rate this solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Associate Provost, AVP at a financial services firm with 51-200 employees
Real User
Top 20
A backup solution for product with best customer support
Pros and Cons
  • "The solution is easy to learn."
  • "The solution could have a more clear dashboard about the license and the operation status."

What is our primary use case?

We have appliances from Veritas. We acquired both appliance storage and NetBackup software licenses together as part of our product purchases for daily, weekly, archival, and yearly backups.

What is most valuable?

The solution is easy to learn.

We review all of our policies. There are some policies with different names that are the same, but we cannot distinguish between them. There are use cases where jobs overlap. We view the IT analysis dashboard to facilitate the review of these types of jobs. From the information we obtained from our sales team, it offers a single view for managing all NetBackup jobs, including those on the cloud and in our IDC. Additionally, it includes security features, and handling antivirus issues. It offers a more cost-effective rate, which can help us reduce storage space. We have a single node for recovery practice.

What needs improvement?

The solution offers software licenses and more. When purchasing hardware, it also includes some software licenses bundled with the hardware.

The solution could have a more clear dashboard about the license and the operation status.

For how long have I used the solution?

I have been using Veritas NetBackup for three years.

What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

The solution’s scalability is good.

400 users are using this solution.

I rate the solution’s scalability an eight out of ten.

What other advice do I have?

We have three administrators managing this solution.

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Eddie Nyimbwa - PeerSpot reviewer
Managing Director at Modelink Zambia Limited
Real User
Works as a backup solution and offers protection from ransomware
Pros and Cons
  • "The tool's information transfer and patching up is easy. The solution offers protection from ransomware which is also a valuable feature."
  • "Data restoration from Veritas NetBackup is quite slow. I would also like documentation that I can share with my technical team."

What is our primary use case?

We use the product for backup.

What is most valuable?

The tool's information transfer and patching up is easy. The solution offers protection from ransomware which is also a valuable feature. 

What needs improvement?

Data restoration from Veritas NetBackup is quite slow. I would also like documentation that I can share with my technical team. 

For how long have I used the solution?

I have been working with the solution for a year. 

What do I think about the stability of the solution?

I would rate Veritas NetBackup's stability a seven out of ten. 

What do I think about the scalability of the solution?

I would rate the tool's scalability a six out of ten. You may encounter issues when you expand the tool's usage. My company has 50 endpoints for the product. 

How was the initial setup?

Veritas NetBackup is easy to install and I would rate it a seven out of ten. 

What's my experience with pricing, setup cost, and licensing?

Veritas NetBackup is quite expensive and licensing costs are fixed. 

What other advice do I have?

I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1319337 - PeerSpot reviewer
Senior Account Manager at a tech services company with 51-200 employees
Real User
Feature-rich, dependable, and has a powerful licensing model
Pros and Cons
  • "I think this is the best backup solution that we have. It is very good for the infrastructure."
  • "We had some issues with the hardware backup appliance."

What is our primary use case?

We are integrators, and we sell this solution. I am in a sales position.

In most cases, Veritas NetBackup is for carriers or the banking sector; these are our primary customers.

What is most valuable?

It includes many features and has all of the features that other solutions have.

I think this is the best backup solution that we have. It is very good for the infrastructure.

What needs improvement?

We had some issues with the hardware backup appliance. Our main customer is the one that is experiencing these issues.

For how long have I used the solution?

I have been working with Veritas NetBackup for five or six years.

We are working with the latest version.

Last year, we started to sell this version.

What do I think about the stability of the solution?

Veritas NetBackup is a stable solution.

How are customer service and support?

My colleagues in the engineering department handle this area.

How was the initial setup?

I don't have any information regarding the installation.

What's my experience with pricing, setup cost, and licensing?

The licensing model for this solution is very powerful. The licenses are related to the number of years.

What other advice do I have?

We are Veritas partners.

I would rate Veritas NetBackup an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
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Backup and Recovery
Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.