The security of the solution can be improved to include a secure backup feature with full encryption capabilities.
Architecte Backup at a comms service provider with 10,001+ employees
Stable, scalable solution with good customer support
Pros and Cons
- "It is important, when we chose a solution, that the customer service/technical support team could help us when we needed it, but the support was good."
- "I do not really like NetBackup as it is coming from a mix of other software packages."
What needs improvement?
For how long have I used the solution?
I have been using the solution for about one or two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
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Veritas NetBackup
July 2026
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How are customer service and support?
It is important, when we chose a solution, that the customer service/technical support team could help us when we needed it, but the support was good.
Which solution did I use previously and why did I switch?
I previously used Dell EMC Avamar and NetWorker.
How was the initial setup?
The initial setup and deployment can be done in one day and one night.
What about the implementation team?
The implementation of the solution was done in-house. The implementation involved having someone from the network team, and someone for the storage and backup.
What other advice do I have?
I do not really like NetBackup as it is coming from a mix of other software packages.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Backup & Storage Architect at a pharma/biotech company with 10,001+ employees
Stable with good features, but support needs improvement and they need to include automation
Pros and Cons
- "The features are good."
- "Veritas NetBackup is a scalable, enterprise-level solution used for the organization and its features are good."
- "It is not very user-friendly."
- "Technical support is not good. They are not quick, you have to wait for 30 minutes or one hour unless you pay additional cost for business-critical services."
What is our primary use case?
We are using this solution for data protection.
What is most valuable?
The features are good.
What needs improvement?
It is not very user-friendly.
There are delays in Veritas that can be done in automation.
In the next release, I would like to see automation and better support.
For how long have I used the solution?
I have been using Veritas NetBackup for more than seven years.
We are using the latest version.
What do I think about the stability of the solution?
Veritas NetBackup is stable.
What do I think about the scalability of the solution?
It's a scalable solution that is enterprise-level software and is used for the organization. It's not user-based, it's infrastructure-based.
How are customer service and technical support?
Technical support is not good.
They are not quick, it could be faster. You don't get any support quickly. You have to wait for 30 minutes or one hour. You will get better support if you get business-critical services, which will be provided at an additional cost.
How was the initial setup?
The initial setup is simple, it doesn't take a lot of time. It's less than 30 minutes to set up if you have the cloud.
What's my experience with pricing, setup cost, and licensing?
In terms of cost, it's not very good. I would rate it a five or six out of ten. They want everything to be sales and money.
What other advice do I have?
I would not recommend this solution to others because of the cost, but as an option, I would say yes. Rather than NetBackup, I would go with Veeam or Commvault.
I would rate Veritas NetBackup a six out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Veritas NetBackup
July 2026
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,858 professionals have used our research since 2012.
Presales Engineer at a tech services company with 51-200 employees
A flexible solution that works with both on-premises and cloud-based environments
Pros and Cons
- "This product is flexible enough to allow for backing up data from physical machines, as well as from your cloud environment."
- "When the customer is using SaaS applications like Office 365, the integration falls short and needs to be improved."
What is our primary use case?
We are a solution reseller and Veritas Netbackup is one of the products that we provide to our customers. It is used for implementing a backup repository to the cloud.
What is most valuable?
This product is flexible enough to allow for backing up data from physical machines, as well as from your cloud environment.
There is support for a lot of applications.
What needs improvement?
It would be useful if they could maintain the information that is in the cloud.
When the customer is using SaaS applications like Office 365, the integration falls short and needs to be improved.
The price could be reduced.
For how long have I used the solution?
We have been selling Veritas NetBackup for the past 14 years.
What do I think about the stability of the solution?
Stability-wise NetBackup is a good solution.
What do I think about the scalability of the solution?
This is a scalable product. NetBackup is for larger organizations.
How are customer service and technical support?
Not being an end-user, I have not had experience with technical support.
Which solution did I use previously and why did I switch?
I also have experience with Veritas Backup Exec, which has the same use case. It is also a good product but NetBackup supports more applications and it is more of an enterprise-level solution than Backup Exec. I would say that NetBackup is for larger customers, whereas Backup Exec is for everyone.
How was the initial setup?
I am familiar with the installation and it is simple.
What's my experience with pricing, setup cost, and licensing?
A better price would make this product more competitive.
What other advice do I have?
In summary, this is a good product and I can recommend it.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Network and Security Specialist at Ajman Digital Government
Great deduplication feature and the recently implemented ability to connect remotely
Pros and Cons
- "Great deduplication feature."
- "The solution has many great features, particularly the feature they provide for deduplication."
- "The solution is quite expensive."
- "The cost of the license could be improved, it's quite expensive."
What is our primary use case?
Our primary use case of this solution is to back up everything including VMs, email, our databases, Oracle, SQL. I'm a network security specialist and we are customers of Veritas.
What is most valuable?
The solution has many great features, particularly the feature they provide for deduplication. They have also recently included a new feature on the interface, where you can connect remotely and get any report, rather than having to check the solution through the server. They have different solutions for different things, so if you need to back up, for example, they have a solution for backing up on cloud or on-premise.
What needs improvement?
The cost of the license could be improved, it's quite expensive.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the scalability of the solution?
The scalability of the product is very good. We have three to four admins dealing with the solution directly, but we do the backup for the whole organization.
How are customer service and technical support?
We receive very good support through our partner. We've been with them for over 10 years.
How was the initial setup?
The initial setup was very straightforward and quick. We used a consultant for the initial implementation and for minor upgrades or minor changes, our internal team is responsible. If it's something major, our partner deals with it.
What other advice do I have?
The new updates in this solution have really made a difference and added to the value.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at a energy/utilities company with 10,001+ employees
A good backup solution that covers most of the applications
Pros and Cons
- "It is a good solution. It covers most of the applications."
- "Based on my experience of using enterprise-grade backup solutions for a long time, easy management and deployment generally don't happen for enterprises, but in the end we are able to get features, such as easy management and combined centralized management, with Veritas."
- "Its integration with Nutanix and technical support can be improved."
What is our primary use case?
We use it for the high workload environment. All critical backups are covered by Veritas NetBackup.
What is most valuable?
It is a good solution. It covers most of the applications.
What needs improvement?
Its integration with Nutanix and technical support can be improved.
For how long have I used the solution?
I have been working with this solution for 15 years.
How are customer service and technical support?
It is mostly good. We have BCM, so we have no issues with that. Sometimes, there is a delay in getting support due to resources.
How was the initial setup?
Based on my experience of using enterprise-grade backup solutions for a long time, easy management and deployment generally don't happen for enterprises. You generally can't scale an enterprise-grade solution. You usually combine different solutions.
When we create a full solution, there is some complexity in installation management. In the end, we are able to get features, such as easy management and combined centralized management, with Veritas.
What's my experience with pricing, setup cost, and licensing?
Pricing is good, under our budget, and flexible.
What other advice do I have?
I would rate Veritas NetBackup an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer consultant at a legal firm with 51-200 employees
A complete backup solution but very expensive
Pros and Cons
- "It has a very good user interface."
- "It is a mature and complete solution for backup."
- "It is a very expensive solution. They should have a different scheme for selling it. They should also make it easy for us to switch from Solaris to Linux. We are having some trouble in migrating our actual catalog from Solaris to Linux."
What is our primary use case?
We use it for the daily backup.
What is most valuable?
It has a very good user interface.
What needs improvement?
It is a very expensive solution. They should have a different scheme for selling it.
They should also make it easy for us to switch from Solaris to Linux. We are having some trouble in migrating our actual catalog from Solaris to Linux.
For how long have I used the solution?
I have been using this solution for 13 years.
What do I think about the stability of the solution?
It has very good stability.
What do I think about the scalability of the solution?
Its scalability is very good so far.
How are customer service and technical support?
I never used their technical support. It has good documentation and information.
Which solution did I use previously and why did I switch?
We switched because of the price and support.
How was the initial setup?
The initial setup is easy. Deployment is quick, but some systems can have issues.
What about the implementation team?
I used integrators. They were very good. I have two people for its maintenance.
What's my experience with pricing, setup cost, and licensing?
It is very expensive. The licensing cost for this solution is on a yearly basis. It is approximately 50k. We will continue using it at least for the next year, but we are currently doing an analysis to switch to some other solution.
What other advice do I have?
It is a mature and complete solution for backup. I would rate Veritas NetBackup a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Specialist at a tech services company with 51-200 employees
User-friendly, stable, and feature-rich
Pros and Cons
- "NetBackup is very easy for end-users."
- "The most valuable feature is the ease of use."
- "The biggest problem with NetBackup is licensing."
What is our primary use case?
We are a solution provider and Veritas NetBackup is one of the backup and recovery products that we resell to our clients.
How has it helped my organization?
This product works well for all of our use cases.
What is most valuable?
The most valuable feature is the ease of use. NetBackup is very easy for end-users.
We have never had a problem restoring data.
NetBackup has all of the features that you would expect. It includes differential and incremental backups, snapshots, virtual backup, backing up to the cloud, and backing up on-premises.
What needs improvement?
The biggest problem with NetBackup is licensing. With more customers working with virtual machines, they are now licensing based on the number of CPU cores. Some customers choose Veeam because if they have two servers with 100 terabytes then that is four CPU cores, and it will cost less than it would with NetBackup. This is a change from the past, where the licensing was on a per-socket basis.
For how long have I used the solution?
I have been working with Veritas netBack for about two years. My company has been involved with backup solutions from different vendors for about 30 years.
What do I think about the stability of the solution?
This is a very stable product and better than IBM in this regard.
What do I think about the scalability of the solution?
It is very easy to scale. There are two different solutions, where Backup Exec is for small to medium-sized businesses, and NetBackup is for medium to enterprise-sized organizations.n.
How are customer service and technical support?
We are very satisfied with the technical support.
Which solution did I use previously and why did I switch?
We also work with products from Veeam and IBM. I have about 10 years of experience with IBM Spectrum Protect but the support for it is very poor in Egypt. For this reason, we prefer to work with Veritas NetBackup and Veeam.
With IBM, there have been many times where we were unable to restore data.
IBM uses many agents for backup tasks, whereas Veritas uses only one agent for backing up files, databases, and applications. The IBM approach is more complex.
How was the initial setup?
It is very easy and straightforward to set up. The length of time required for deployment depends on the implementation and the number of servers. I would say that the average is between three and four days.
What about the implementation team?
We have two people to deploy this solution.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are charged based on the number of CPU cores.
What other advice do I have?
Overall, NetBackup is a good product and the only problem is the licensing module. We would really like to have socket-based licensing.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
System IT and Technologies Field Manager at Leumit Health Services
Good technical support but the SQL Server backup features are not up-to-date
Pros and Cons
- "The most valuable feature is its stability."
- "This backup and recovery product is good, although looking at my current environment, it is pretty old."
- "The SQL Server backup features are not up to date."
- "Lots of features are in need of improvement."
What is most valuable?
The most valuable feature is its stability.
What needs improvement?
Lots of features are in need of improvement.
The SQL Server backup features are not up to date. I would also like to see the Exchange server and Cloud backup handled better.
There are no features for cloud backup in my on-premises environment, which limits me when it comes to managing them.
The performance is poor on our system and it takes too long to complete a backup.
For how long have I used the solution?
I have been working with Veritas NetBackup for more than ten years.
What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
My environment is not growing very quickly, so I haven't had the opportunity to check scalability. My understanding is that it is expensive to scale.
How are customer service and technical support?
We are typically in contact with technical support two or three times a year to deal with issues that arise. They're brilliant, fast, and professional.
How was the initial setup?
The setup was completed before I joined the company.
What's my experience with pricing, setup cost, and licensing?
My licensing model is based on capacity so as we grow, the price we pay increases and it becomes too expensive.
Which other solutions did I evaluate?
We are currently looking for another solution. One of the reasons is that we know that we can get more for less money.
What other advice do I have?
This backup and recovery product is good, although looking at my current environment, it is pretty old. My advice for anybody who is considering Veritas NetBackup is to assess the feasibility of it in their environment.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Infrastructure Consultant at a insurance company with 10,001+ employees
User friendly with great features, but very expensive
Pros and Cons
- "The solution offers a lot of really great features that organizations can utilize and take advantage of."
- "Overall, the solution is great."
- "The only pain point we have with this solution is the cost. It's very expensive. In fact, it's so expensive we are looking for other platforms. We want to move away from it in order to save our organization costs."
What is most valuable?
Overall, the solution is great. We have no complaints in terms of the quality it provides.
We have been using Veritas NetBackup in our environment for the past 10 years. Although the features don't change much, it's extremely user friendly for us. We have widely deployed the solution as our sole backup solution for the past few years.
The solution offers a lot of really great features that organizations can utilize and take advantage of.
What needs improvement?
The only pain point we have with this solution is the cost. It's very expensive. In fact, it's so expensive we are looking for other platforms. We want to move away from it in order to save our organization costs.
For how long have I used the solution?
We've been using the solution for ten years. It's been about a decade since we first started using the solution.
What do I think about the scalability of the solution?
We are growing, and, at the same time, we are also doing some sort of consolidation in Singapore. Due to the fact that we are growing at a very rapid speed, we are looking at other products in the market that can deal with the big amount of data that we are going to back up and we're focusing on those that can do the work very efficiently.
How are customer service and technical support?
I have contacted technical support in the past. Actually, in fact, I am very close to the account and product team operators in Singapore. They're great. They've been very supportive. We've quite satisfied with the level of service provided.
How was the initial setup?
The initial setup is quite straightforward. The solution itself is very user friendly, so we didn't find the implementation very complex.
Deployment took about half a day of work.
Which other solutions did I evaluate?
Currently, we're evaluating Cohesity. It is a new solution that we are starting to assess. We're looking at whether it's the right solution to replace our existing NetBackup.
Right now, our entire organization is a NetBackup supporter. However, we also understand that the cost of the backup is actually extremely high. We are actually looking at some sort of alternative at this point.
What other advice do I have?
We're a NetBackup customer and we have a close partnership with Veritas. We don't provide any services to clients. We just happen to use it.
The product itself is great, however, the pricing is very high compared to the competition.
Veritas has been quite well known in the market for some time now. They have a lot of features as well. However, at the end of the day, it's always the cost that we have to consider.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior DBA Sql Server, Oracle at a aerospace/defense firm with 10,001+ employees
Trouble-free backup and restore, but the pricing and performance should be improved
Pros and Cons
- "The most valuable feature is the trouble-free operation, as we have not had many problems with it."
- "The speed of restoring data could be improved."
- "I find the cost of this solution to be high."
What is our primary use case?
This is our default backup solution for our data and storage.
What is most valuable?
The most valuable feature is the trouble-free operation, as we have not had many problems with it.
What needs improvement?
We are not able to back up our attached drives, which is something that should be improved.
The speed of restoring data could be improved.
The pricing is an area that can be improved.
How are customer service and technical support?
I have been in touch with technical support and I would say that they are okay. I wouldn't rate them "very bad" or "very good" because I haven't been dissatisfied, yet I haven't seen anything impressive either.
The area for improvement that I can see with support is that they have to have better internal coordination. Multiple people or teams work on the same problem and the coordination on their end could be better.
How was the initial setup?
The team who was working on the initial setup was well aware of what they needed to do, so it was straightforward.
We have two people who do the maintenance.
What about the implementation team?
We had third-party assistance with the deployment and we are satisfied with the experience.
What's my experience with pricing, setup cost, and licensing?
I find the cost of this solution to be high. The licensing is done based on the size of the source. If you have a source size of one terabyte then they will charge for a one terabyte license, although what is actually being stored is much less. This is something that they can improve on.
Which other solutions did I evaluate?
We have been exploring other options that are available in the market. Products like Veeam have similar features, so we will continue our evaluation and consider cost as one of the main factors.
What other advice do I have?
My advice to anybody who is considering Veritas NetBackup is that it's not a bad product and it's good to be prepared. I suggest reviewing the price in advance.
I find it to be not a bad product, but it would be much better with improvements to pricing and performance.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: July 2026
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