We use Veritas to back up our database and our project's data, such as chart layouts, research and data files, to tape library or network-attached storage (NAS).
Supports multiple environments, easy to use, and stable
Pros and Cons
- "It is easy to use, and you can run it with all kinds of client software environments. It works well with the most popular software, file systems, and operating systems. It is very useful to us."
- "We want a solution that can be scaled-out because our data is growing very quickly, and we aren't able to back it up quickly. It takes one or two days, which is a problem. It is very slow. We just use one backup server. We want another solution with maybe a backup server cluster to back up more data in one day. We want a solution that can be scaled-out to back up our data quickly and efficiently."
What is our primary use case?
What is most valuable?
It is easy to use, and you can run it with all kinds of client software environments. It works well with the most popular software, file systems, and operating systems. It is very useful to us.
What needs improvement?
We want a solution that can be scaled-out because our data is growing very quickly, and we aren't able to back it up quickly. It takes one or two days, which is a problem. It is very slow. We just use one backup server. We want another solution with maybe a backup server cluster to back up more data in one day. We want a solution that can be scaled-out to back up our data quickly and efficiently.
For how long have I used the solution?
I have been using this solution for more than eight years.
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Veritas NetBackup
September 2025

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What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
We just use it on one backup server. Our data is growing, and it is taking more time to back up our complete data. It is very slow. We want a solution that can be scaled-out to back up our data quickly and efficiently.
In terms of the number of users, we have 20 to 30 users of this solution.
How are customer service and support?
Technical support is not convenient in China these days because of the virus. It may be because the engineers from the vendor are working from home, so we cannot get telephone support. We can only use email support, which is not efficient.
How was the initial setup?
Its initial setup is not very complex. It took us one or two months to deploy it. We have a team of five IT people for deployment.
What other advice do I have?
I would recommend this solution. We are a system integrator, and we have a lot of users who have been using this solution for ten years. The only problem that we are facing now is of speed. We will continue to use it, but we are also looking for a better solution to back up more quickly. Speed is our main requirement. We might continue to use Veritas if they can provide a parallel solution, a cluster solution, or a cloud solution to back up our data more quickly. Otherwise, we will switch to another vendor.
I would rate Veritas NetBackup a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator

Team Leader at a financial services firm with 10,001+ employees
Simplest on the market, scalable and stable
Pros and Cons
- "I have found it to be the simplest solution to the market. It gives us a complete end to end solution. We are using this solution, Veritas Appliance and another one for access archiving. It is convenient to have all the support from one vendor."
- "Support for the solution needs improvement."
What is our primary use case?
We are using the solution as a storage unit.
What is most valuable?
I have found it to be the simplest solution on the market. It gives us a complete end to end solution. We are using this solution, Veritas Appliance and another one for access archiving. It is convenient to have all the support from one vendor.
For how long have I used the solution?
I have been using the solution for more than ten years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
In my experience it is scalable. We have five administrators involved in using the solution.
How are customer service and technical support?
Support for the solution needs improvement. When we contacted support with issues, we had to be passed on to the higher level of the support team, going from level one through to three. We only managed to get a solution for our issues once we spoke to the level three support team. The lower level support is not familiar with the complexity and did not have any answers. When we frequently dealt with the support they were not able to pass us on directly to level three. This was tiresome having to deal with the lower levels not being qualified for a solution until we managed to get to level three.
What other advice do I have?
I rate Veritas NetBackup an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Veritas NetBackup
September 2025

Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Presales Engineer at a tech services company with 51-200 employees
A flexible solution that works with both on-premises and cloud-based environments
Pros and Cons
- "This product is flexible enough to allow for backing up data from physical machines, as well as from your cloud environment."
- "When the customer is using SaaS applications like Office 365, the integration falls short and needs to be improved."
What is our primary use case?
We are a solution reseller and Veritas Netbackup is one of the products that we provide to our customers. It is used for implementing a backup repository to the cloud.
What is most valuable?
This product is flexible enough to allow for backing up data from physical machines, as well as from your cloud environment.
There is support for a lot of applications.
What needs improvement?
It would be useful if they could maintain the information that is in the cloud.
When the customer is using SaaS applications like Office 365, the integration falls short and needs to be improved.
The price could be reduced.
For how long have I used the solution?
We have been selling Veritas NetBackup for the past 14 years.
What do I think about the stability of the solution?
Stability-wise NetBackup is a good solution.
What do I think about the scalability of the solution?
This is a scalable product. NetBackup is for larger organizations.
How are customer service and technical support?
Not being an end-user, I have not had experience with technical support.
Which solution did I use previously and why did I switch?
I also have experience with Veritas Backup Exec, which has the same use case. It is also a good product but NetBackup supports more applications and it is more of an enterprise-level solution than Backup Exec. I would say that NetBackup is for larger customers, whereas Backup Exec is for everyone.
How was the initial setup?
I am familiar with the installation and it is simple.
What's my experience with pricing, setup cost, and licensing?
A better price would make this product more competitive.
What other advice do I have?
In summary, this is a good product and I can recommend it.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
System Engineer at a energy/utilities company with 10,001+ employees
A good backup solution that covers most of the applications
Pros and Cons
- "It is a good solution. It covers most of the applications."
- "Its integration with Nutanix and technical support can be improved."
What is our primary use case?
We use it for the high workload environment. All critical backups are covered by Veritas NetBackup.
What is most valuable?
It is a good solution. It covers most of the applications.
What needs improvement?
Its integration with Nutanix and technical support can be improved.
For how long have I used the solution?
I have been working with this solution for 15 years.
How are customer service and technical support?
It is mostly good. We have BCM, so we have no issues with that. Sometimes, there is a delay in getting support due to resources.
How was the initial setup?
Based on my experience of using enterprise-grade backup solutions for a long time, easy management and deployment generally don't happen for enterprises. You generally can't scale an enterprise-grade solution. You usually combine different solutions.
When we create a full solution, there is some complexity in installation management. In the end, we are able to get features, such as easy management and combined centralized management, with Veritas.
What's my experience with pricing, setup cost, and licensing?
Pricing is good, under our budget, and flexible.
What other advice do I have?
I would rate Veritas NetBackup an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer consultant at a legal firm with 51-200 employees
A complete backup solution but very expensive
Pros and Cons
- "It has a very good user interface."
- "It is a very expensive solution. They should have a different scheme for selling it. They should also make it easy for us to switch from Solaris to Linux. We are having some trouble in migrating our actual catalog from Solaris to Linux."
What is our primary use case?
We use it for the daily backup.
What is most valuable?
It has a very good user interface.
What needs improvement?
It is a very expensive solution. They should have a different scheme for selling it.
They should also make it easy for us to switch from Solaris to Linux. We are having some trouble in migrating our actual catalog from Solaris to Linux.
For how long have I used the solution?
I have been using this solution for 13 years.
What do I think about the stability of the solution?
It has very good stability.
What do I think about the scalability of the solution?
Its scalability is very good so far.
How are customer service and technical support?
I never used their technical support. It has good documentation and information.
Which solution did I use previously and why did I switch?
We switched because of the price and support.
How was the initial setup?
The initial setup is easy. Deployment is quick, but some systems can have issues.
What about the implementation team?
I used integrators. They were very good. I have two people for its maintenance.
What's my experience with pricing, setup cost, and licensing?
It is very expensive. The licensing cost for this solution is on a yearly basis. It is approximately 50k. We will continue using it at least for the next year, but we are currently doing an analysis to switch to some other solution.
What other advice do I have?
It is a mature and complete solution for backup. I would rate Veritas NetBackup a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Platform Architect at a retailer with 10,001+ employees
Feature-rich, but they need better attack protection
Pros and Cons
- "It's a good product, it does what we want it to do."
- "In the next release, I would like to have a better way to protect against ransomware attacks and a better way of logging issues where you don't have to enable the verbose logging to capture the problems."
What is our primary use case?
We use this solution mainly for back up and to restore.
What is most valuable?
It's a good product, it does what we want it to do. It has a 99.8% backup success rate, and it runs 24,000 jobs per day.
We like all of the features.
What needs improvement?
The ransomware protection needs improvement.
The reporting tool that you get out of the box is not sufficient, so you have to purchase other tools or modules.
When it's out of the box, the visibility is a problem and it's not very clear. Overall, the visibility into the environment is lacking.
When you come across an issue to present to technical support, you have to enable the verbose logging, and when that happens you are generating huge amounts of log files. I have to wait for this problem to present itself again. I cannot leave it running on verbose logging, as it takes up the capacity from the logs. However, if I don't enable it then I won't be able to locate the issue.
In the next release, I would like to have a better way to protect against ransomware attacks and a better way of logging issues where you don't have to enable the verbose logging to capture the problems.
For how long have I used the solution?
I have been working with Veritas NetBackup for eight years.
What do I think about the stability of the solution?
Veritas NetBackup is stable. We have not experienced any issues.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and technical support?
We have a very strong team and haven't had to log many calls with technical support.
What's my experience with pricing, setup cost, and licensing?
We are happy with the pricing that we have, but it's expensive.
What other advice do I have?
Overall, I think that Veritas is a very good product and I recommend it.
It's an expensive tool but it does its job very well. It has a 99.8 % success rate.
I would rate Veritas NetBackup a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Technical Specialist at a tech services company with 51-200 employees
User-friendly, stable, and feature-rich
Pros and Cons
- "NetBackup is very easy for end-users."
- "The biggest problem with NetBackup is licensing."
What is our primary use case?
We are a solution provider and Veritas NetBackup is one of the backup and recovery products that we resell to our clients.
How has it helped my organization?
This product works well for all of our use cases.
What is most valuable?
The most valuable feature is the ease of use. NetBackup is very easy for end-users.
We have never had a problem restoring data.
NetBackup has all of the features that you would expect. It includes differential and incremental backups, snapshots, virtual backup, backing up to the cloud, and backing up on-premises.
What needs improvement?
The biggest problem with NetBackup is licensing. With more customers working with virtual machines, they are now licensing based on the number of CPU cores. Some customers choose Veeam because if they have two servers with 100 terabytes then that is four CPU cores, and it will cost less than it would with NetBackup. This is a change from the past, where the licensing was on a per-socket basis.
For how long have I used the solution?
I have been working with Veritas netBack for about two years. My company has been involved with backup solutions from different vendors for about 30 years.
What do I think about the stability of the solution?
This is a very stable product and better than IBM in this regard.
What do I think about the scalability of the solution?
It is very easy to scale. There are two different solutions, where Backup Exec is for small to medium-sized businesses, and NetBackup is for medium to enterprise-sized organizations.n.
How are customer service and technical support?
We are very satisfied with the technical support.
Which solution did I use previously and why did I switch?
We also work with products from Veeam and IBM. I have about 10 years of experience with IBM Spectrum Protect but the support for it is very poor in Egypt. For this reason, we prefer to work with Veritas NetBackup and Veeam.
With IBM, there have been many times where we were unable to restore data.
IBM uses many agents for backup tasks, whereas Veritas uses only one agent for backing up files, databases, and applications. The IBM approach is more complex.
How was the initial setup?
It is very easy and straightforward to set up. The length of time required for deployment depends on the implementation and the number of servers. I would say that the average is between three and four days.
What about the implementation team?
We have two people to deploy this solution.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are charged based on the number of CPU cores.
What other advice do I have?
Overall, NetBackup is a good product and the only problem is the licensing module. We would really like to have socket-based licensing.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
System IT and Technologies Field Manager at Leumit Health Services
Good technical support but the SQL Server backup features are not up-to-date
Pros and Cons
- "The most valuable feature is its stability."
- "The SQL Server backup features are not up to date."
What is most valuable?
The most valuable feature is its stability.
What needs improvement?
Lots of features are in need of improvement.
The SQL Server backup features are not up to date. I would also like to see the Exchange server and Cloud backup handled better.
There are no features for cloud backup in my on-premises environment, which limits me when it comes to managing them.
The performance is poor on our system and it takes too long to complete a backup.
For how long have I used the solution?
I have been working with Veritas NetBackup for more than ten years.
What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
My environment is not growing very quickly, so I haven't had the opportunity to check scalability. My understanding is that it is expensive to scale.
How are customer service and technical support?
We are typically in contact with technical support two or three times a year to deal with issues that arise. They're brilliant, fast, and professional.
How was the initial setup?
The setup was completed before I joined the company.
What's my experience with pricing, setup cost, and licensing?
My licensing model is based on capacity so as we grow, the price we pay increases and it becomes too expensive.
Which other solutions did I evaluate?
We are currently looking for another solution. One of the reasons is that we know that we can get more for less money.
What other advice do I have?
This backup and recovery product is good, although looking at my current environment, it is pretty old. My advice for anybody who is considering Veritas NetBackup is to assess the feasibility of it in their environment.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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