We are using the solution as a storage unit.
Team Leader at a financial services firm with 10,001+ employees
Simplest on the market, scalable and stable
Pros and Cons
- "I have found it to be the simplest solution to the market. It gives us a complete end to end solution. We are using this solution, Veritas Appliance and another one for access archiving. It is convenient to have all the support from one vendor."
- "Support for the solution needs improvement."
What is our primary use case?
What is most valuable?
I have found it to be the simplest solution on the market. It gives us a complete end to end solution. We are using this solution, Veritas Appliance and another one for access archiving. It is convenient to have all the support from one vendor.
For how long have I used the solution?
I have been using the solution for more than ten years.
What do I think about the stability of the solution?
The solution is stable.
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What do I think about the scalability of the solution?
In my experience it is scalable. We have five administrators involved in using the solution.
How are customer service and support?
Support for the solution needs improvement. When we contacted support with issues, we had to be passed on to the higher level of the support team, going from level one through to three. We only managed to get a solution for our issues once we spoke to the level three support team. The lower level support is not familiar with the complexity and did not have any answers. When we frequently dealt with the support they were not able to pass us on directly to level three. This was tiresome having to deal with the lower levels not being qualified for a solution until we managed to get to level three.
What other advice do I have?
I rate Veritas NetBackup an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architecte Backup at a comms service provider with 10,001+ employees
Stable, scalable solution with good customer support
Pros and Cons
- "It is important, when we chose a solution, that the customer service/technical support team could help us when we needed it, but the support was good."
- "I do not really like NetBackup as it is coming from a mix of other software packages."
What needs improvement?
The security of the solution can be improved to include a secure backup feature with full encryption capabilities.
For how long have I used the solution?
I have been using the solution for about one or two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
It is important, when we chose a solution, that the customer service/technical support team could help us when we needed it, but the support was good.
Which solution did I use previously and why did I switch?
I previously used Dell EMC Avamar and NetWorker.
How was the initial setup?
The initial setup and deployment can be done in one day and one night.
What about the implementation team?
The implementation of the solution was done in-house. The implementation involved having someone from the network team, and someone for the storage and backup.
What other advice do I have?
I do not really like NetBackup as it is coming from a mix of other software packages.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Veritas NetBackup
January 2026
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Backup & Storage Architect at a pharma/biotech company with 10,001+ employees
Stable with good features, but support needs improvement and they need to include automation
Pros and Cons
- "The features are good."
- "It is not very user-friendly."
What is our primary use case?
We are using this solution for data protection.
What is most valuable?
The features are good.
What needs improvement?
It is not very user-friendly.
There are delays in Veritas that can be done in automation.
In the next release, I would like to see automation and better support.
For how long have I used the solution?
I have been using Veritas NetBackup for more than seven years.
We are using the latest version.
What do I think about the stability of the solution?
Veritas NetBackup is stable.
What do I think about the scalability of the solution?
It's a scalable solution that is enterprise-level software and is used for the organization. It's not user-based, it's infrastructure-based.
How are customer service and technical support?
Technical support is not good.
They are not quick, it could be faster. You don't get any support quickly. You have to wait for 30 minutes or one hour. You will get better support if you get business-critical services, which will be provided at an additional cost.
How was the initial setup?
The initial setup is simple, it doesn't take a lot of time. It's less than 30 minutes to set up if you have the cloud.
What's my experience with pricing, setup cost, and licensing?
In terms of cost, it's not very good. I would rate it a five or six out of ten. They want everything to be sales and money.
What other advice do I have?
I would not recommend this solution to others because of the cost, but as an option, I would say yes. Rather than NetBackup, I would go with Veeam or Commvault.
I would rate Veritas NetBackup a six out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Engineer at a tech services company with 51-200 employees
A flexible solution that works with both on-premises and cloud-based environments
Pros and Cons
- "This product is flexible enough to allow for backing up data from physical machines, as well as from your cloud environment."
- "When the customer is using SaaS applications like Office 365, the integration falls short and needs to be improved."
What is our primary use case?
We are a solution reseller and Veritas Netbackup is one of the products that we provide to our customers. It is used for implementing a backup repository to the cloud.
What is most valuable?
This product is flexible enough to allow for backing up data from physical machines, as well as from your cloud environment.
There is support for a lot of applications.
What needs improvement?
It would be useful if they could maintain the information that is in the cloud.
When the customer is using SaaS applications like Office 365, the integration falls short and needs to be improved.
The price could be reduced.
For how long have I used the solution?
We have been selling Veritas NetBackup for the past 14 years.
What do I think about the stability of the solution?
Stability-wise NetBackup is a good solution.
What do I think about the scalability of the solution?
This is a scalable product. NetBackup is for larger organizations.
How are customer service and technical support?
Not being an end-user, I have not had experience with technical support.
Which solution did I use previously and why did I switch?
I also have experience with Veritas Backup Exec, which has the same use case. It is also a good product but NetBackup supports more applications and it is more of an enterprise-level solution than Backup Exec. I would say that NetBackup is for larger customers, whereas Backup Exec is for everyone.
How was the initial setup?
I am familiar with the installation and it is simple.
What's my experience with pricing, setup cost, and licensing?
A better price would make this product more competitive.
What other advice do I have?
In summary, this is a good product and I can recommend it.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Network and Security Specialist at a government with 51-200 employees
Great deduplication feature and the recently implemented ability to connect remotely
Pros and Cons
- "Great deduplication feature."
- "The solution is quite expensive."
What is our primary use case?
Our primary use case of this solution is to back up everything including VMs, email, our databases, Oracle, SQL. I'm a network security specialist and we are customers of Veritas.
What is most valuable?
The solution has many great features, particularly the feature they provide for deduplication. They have also recently included a new feature on the interface, where you can connect remotely and get any report, rather than having to check the solution through the server. They have different solutions for different things, so if you need to back up, for example, they have a solution for backing up on cloud or on-premise.
What needs improvement?
The cost of the license could be improved, it's quite expensive.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the scalability of the solution?
The scalability of the product is very good. We have three to four admins dealing with the solution directly, but we do the backup for the whole organization.
How are customer service and technical support?
We receive very good support through our partner. We've been with them for over 10 years.
How was the initial setup?
The initial setup was very straightforward and quick. We used a consultant for the initial implementation and for minor upgrades or minor changes, our internal team is responsible. If it's something major, our partner deals with it.
What other advice do I have?
The new updates in this solution have really made a difference and added to the value.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at a energy/utilities company with 10,001+ employees
A good backup solution that covers most of the applications
Pros and Cons
- "It is a good solution. It covers most of the applications."
- "Its integration with Nutanix and technical support can be improved."
What is our primary use case?
We use it for the high workload environment. All critical backups are covered by Veritas NetBackup.
What is most valuable?
It is a good solution. It covers most of the applications.
What needs improvement?
Its integration with Nutanix and technical support can be improved.
For how long have I used the solution?
I have been working with this solution for 15 years.
How are customer service and technical support?
It is mostly good. We have BCM, so we have no issues with that. Sometimes, there is a delay in getting support due to resources.
How was the initial setup?
Based on my experience of using enterprise-grade backup solutions for a long time, easy management and deployment generally don't happen for enterprises. You generally can't scale an enterprise-grade solution. You usually combine different solutions.
When we create a full solution, there is some complexity in installation management. In the end, we are able to get features, such as easy management and combined centralized management, with Veritas.
What's my experience with pricing, setup cost, and licensing?
Pricing is good, under our budget, and flexible.
What other advice do I have?
I would rate Veritas NetBackup an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer consultant at a legal firm with 51-200 employees
A complete backup solution but very expensive
Pros and Cons
- "It has a very good user interface."
- "It is a very expensive solution. They should have a different scheme for selling it. They should also make it easy for us to switch from Solaris to Linux. We are having some trouble in migrating our actual catalog from Solaris to Linux."
What is our primary use case?
We use it for the daily backup.
What is most valuable?
It has a very good user interface.
What needs improvement?
It is a very expensive solution. They should have a different scheme for selling it.
They should also make it easy for us to switch from Solaris to Linux. We are having some trouble in migrating our actual catalog from Solaris to Linux.
For how long have I used the solution?
I have been using this solution for 13 years.
What do I think about the stability of the solution?
It has very good stability.
What do I think about the scalability of the solution?
Its scalability is very good so far.
How are customer service and technical support?
I never used their technical support. It has good documentation and information.
Which solution did I use previously and why did I switch?
We switched because of the price and support.
How was the initial setup?
The initial setup is easy. Deployment is quick, but some systems can have issues.
What about the implementation team?
I used integrators. They were very good. I have two people for its maintenance.
What's my experience with pricing, setup cost, and licensing?
It is very expensive. The licensing cost for this solution is on a yearly basis. It is approximately 50k. We will continue using it at least for the next year, but we are currently doing an analysis to switch to some other solution.
What other advice do I have?
It is a mature and complete solution for backup. I would rate Veritas NetBackup a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Platform Architect at a retailer with 10,001+ employees
Feature-rich, but they need better attack protection
Pros and Cons
- "It's a good product, it does what we want it to do."
- "In the next release, I would like to have a better way to protect against ransomware attacks and a better way of logging issues where you don't have to enable the verbose logging to capture the problems."
What is our primary use case?
We use this solution mainly for back up and to restore.
What is most valuable?
It's a good product, it does what we want it to do. It has a 99.8% backup success rate, and it runs 24,000 jobs per day.
We like all of the features.
What needs improvement?
The ransomware protection needs improvement.
The reporting tool that you get out of the box is not sufficient, so you have to purchase other tools or modules.
When it's out of the box, the visibility is a problem and it's not very clear. Overall, the visibility into the environment is lacking.
When you come across an issue to present to technical support, you have to enable the verbose logging, and when that happens you are generating huge amounts of log files. I have to wait for this problem to present itself again. I cannot leave it running on verbose logging, as it takes up the capacity from the logs. However, if I don't enable it then I won't be able to locate the issue.
In the next release, I would like to have a better way to protect against ransomware attacks and a better way of logging issues where you don't have to enable the verbose logging to capture the problems.
For how long have I used the solution?
I have been working with Veritas NetBackup for eight years.
What do I think about the stability of the solution?
Veritas NetBackup is stable. We have not experienced any issues.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and technical support?
We have a very strong team and haven't had to log many calls with technical support.
What's my experience with pricing, setup cost, and licensing?
We are happy with the pricing that we have, but it's expensive.
What other advice do I have?
Overall, I think that Veritas is a very good product and I recommend it.
It's an expensive tool but it does its job very well. It has a 99.8 % success rate.
I would rate Veritas NetBackup a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Updated: January 2026
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